Qualatech is the third outsourced IT company Ive worked with over the last five years. By far, theyre the best. Customer service is excellent over the phone (waited on hold only once this past year) and email (responses typically within the hour even for non-urgent tickets.) They are knowledgeable and able to explain problems/solutions clearly, they work hard to keep service hours from exceeding my monthly allotment, and they are proactive to identify network needs before it becomes a problem.