I recently added myself to the list for an iPhone 13 , 10 weeks before it came out , and as you can imagine I was very excited for the newest technology in the iPhone line up.Finally a week before my phone was shipped to my closest Verizon store (Berlin,Vermont) my preorder call came , I was so excited to place an order for the phone I wanted. A week went by and tracking told me it had been delivered, so I called and set a time to come in and trade my iPhone 12 for the 13 .Upon arrival introduce myself And told them my new iPhone 13 had been delivered there so they sent me up , they went out back and got my phone! Instantly I knew there was gonna be a problem with this place as there usually is !The problem !! the instant problem that I Saw right off the bat was the paper that came with the phone ! these people had no idea as if they’ve never been through this before !! So as you can imagine here I am standing there watching them trying to figure out what’s going on my morale for my new phone had dropped in my throat, for some reason I instantly knew this was not going to happen, as I sat down with the rep he started driving down on paper money I was going to have to have this money I was gonna have to have for that and he came up with a total of around $336 for a trade-in needless to say I am so unbelievably disappointed in this place that I’ve dealt with for a few years now every time I go in there something goes amidst I don’t know why I expected anything different this time around I give these people a two star and that simply because they’re there!!If y’all have Verizon I seriously do not suggest the one in Burlington Vermont because it’s always a hassle

We went to this retailer after receiving some promo information on trade-ins, and we had a great experience with them. Chance was very professional and provided a detailed and clear breakdown of benefits and costs by comparing current and potential services -something we did not fully have from another/different vendor. He was able to answer all our questions and provided useful advice on many aspects of our transition to a new plan. I strongly recommend this vendor, as they provide a great experience and top quality customer service.

I ordered a new iPhone 12 Pro from the Verizon website to upgrade from the iPhone 8. The setup process and data transfer from my old phone seemed to work, but during the last part of the process I got the error “set up failed- try again later”, which I stride repeatedly with no success. The phone could not send or receive calls or texts. I took it to a different Verizon store but after two hours they determined that my new phone was rejecting the 5G SIM card and told me to drive an hour to the corporate store. Luckily, my wife suggested I get a second opinion from the store on the Barre-Montpelier Road before making the trip, because Spencer had my phone diagnosed and working within five minutes. He literally saved my day, or at least several hours in the car. I could not be happier with the service I received or Spencer’s knowledge and professionalism. Highly recommend.

My iPhone suddenly lost service, I went in to get a fix with half expecting to need a new phone. Kristopher went through all the steps to ensure that it wasn’t the phone itself. After exhausting all options, we decided to go for a new phone/upgrade. I’ve never been one to be “happy” about the phone buying process, but Kris made it fun and light! Thank you, Kris, for your real and down to earth service! It is appreciated :)

Chance made purchasing a new phone pretty painless.He had a good sense of his customers need and went right to it.Some folks love technology, many of us just want a working phone.No sales pitch, just the facts.

Couldnt be happier with the experience I had, took time to make sure everything was completely before I left and wasnt a robot. Super down to earth with great customer service!

I will not be going to this store again! Never updated my account plan, Jordan lied to me about promotion, and never a call back after multiple calls.

Very disappointed with the service at this location. My phone stopped working so my wife and I went to this Verizon location to get some assistance. Without even looking at my phone, the rep (name kept private as I do not wish to attack any individual) said I needed a new phone. Not even a 2 second glance or try to run a diagnostic. Since my wife and I have better service with AT&T at our new home we moved to last year, we shared that we would go across the street to switch carriers...if I needed a new phone, and they were unwilling to even look at mine before telling us we had no other choice but to buy a new phone, I rather buy a new phone with a carrier that has better service where we live. The rep flipped and was beyond rude, so much so that other customers in the store all stopped to stare at his outrage towards us stating we didnt tell him that before. When I asked if that would make a difference in how he could help us, he got even more rude. When my wife kindly shared he was out of line and being very rude to us, he escalated and continued to make insulting and rude comments to us as we were walking away.A simple look at a phone when a customer says their phone is not working would have gone a long way. I wonder how many other people bought new phones when they didnt have to? Be careful at this location and be sure to ask questions before getting roped into buying a new expensive phone that you may not even need.

Run as fast as you can from these people. I bought a phone from them just under a month ago. I was sold a promotion I wasnt entitled to, was quoted an $800 trade-in and a monthly paymen.bt of $114. I got a $140 trade in and a payment of $138.00 a month. |The man who sold me this pack of lies was Chris (I think). He took 4 hours to complete the sale, during which time I learned every single detail of his life. Ive tried repeatedly to resolve this with the franchise management and today was denied my request for a refund. Today they told me I have one moth to return the phone, which expires in 3 days. The only option I have is to return to this store, work with the folks who lied to me in the first place and trade in for a phone I didnt want to start with. I owned a retail shop for 13 years, and if I had an employee like that, Id have fired him long ago.

I went to add a phone to my plan and remove a tablet. They were not up front about the costs and how my next bill would appear, when I had to sign up for auto pay, and they never removed the tablet. I set up 3 appointments to discuss my bill with them via phone and was never called. I went to a different store who told me they cannot remove tablets in store and helped me get it off only to inform me that I still had to pay for the extra time it was on there. I went back to the original store to see if they could help me understand why my bill was not what they quoted and although the first person I talked to tried to help he called over someone else who was rude and basically didn’t care that I had not been told about being credited for my old plan or partially billed for the new one. They did not care that I had been given inaccurate information about when I had to sign up for autopay to get the discount. He did not care that I had to pay extra for the tablet because it had not been removed when I had been told it was. He told me to call customer service because they couldn’t help me in store and asked me what I expected them to do. I wanted to know why they were not up front about my bill and why they told me they took the tablet off when they did not. I said I wish they had a manager I could talk to. They again told me to call customer service but to try tomorrow because they have long hold times and I was not likely to get a real person. They did not want to look into my bill more, claiming they could not. They did not offer to call customer service with me like the other store had. They simply wanted an unhappy customer out of their store. I called customer service, waited less than 5 minutes on hold, learned that all of the bill was accurate and should have been explained to me to begin with when it was not. Customer service could not reduce my bill but they did file a corporate complaint about how I was treated in store. I would not recommend going here. You will not have an accurate representation of what you bill will be and the fees you will accrue and if you try to discuss with them they will not help you and they will tell you to call customer service. Don’t waste your time.

Excellent service today. Fast and courteous. Explained the different types of phones and the one that was best for my needs. Even programmed my phone. Thanks Spencer for going the extra mile.

I have never had a more positive sales experience than I did this January at the Verizon in Berlin. I stopped by to see what options were available to me for a phone upgrade and had the immense pleasure of working with Kenny. He took his time with my transfer process, which despite being longer and more tedious than typical, did not seem to bother him at all. On the contrary, he was pleasant and sociable the entire time!Upon getting my new phone home, I found myself very disappointed in the camera (the main feature I use my phone for). I reached out to Kenny, told him my dilemma, and asked if he could order me the newest Samsung to exchange it for. Again, he was friendly and accommodating, and when the release date came, my phone was there right on time, along with a very helpful Kenny to assist me once again! I have now had my new phone for two weeks and could not be happier with the device, as well as the process by which I came to possess it. I HIGHLY recommend this Verizon store, and I HIGHLY recommend working with Kenny! I am happy to say Ive found my Verizon guy!

I added an iPad to my plan & dealt with Isaiah Amador the day I added it to my account & today when I picked it up. He is an amazing customer service rep, friendly, talkative, helpful & professional. He is my new go to guy there! He is very knowledgeable and am thankful I had his help setting up my iPad today. Every time Ive worked with him it is always very pleasant.

Asad was very helpful in updating our phones, we were thinking of going a different direction in carriers and after this great experience we will stay with verizon , not very often you find a salesman that listens to what you need not what they want to sell you.

I had a great experience working with Spencer at Cellular Sales. I was a customer of a competing carrier for over 15+ years. My cell phone reception the last two years with the competing carrier was terrible. I visited Cellular Sales several times to obtain information about switching to Verizon. Spencer was always professional and knowledgable. I never felt pressured to switch to Verizon.Once I decided to switch to Verizon, I scheduled an appointment with Spencer to switch the five people on my plan to new Verizon phones. We all kept the same phone numbers. Spencer successfully transferred each phone with no issues. Another member of the Verizon team installed screen protectors to speed up the process.I have viewed my upcoming Verizon bill online and everything is exactly as discussed, no surprises. The Verizon coverage for Central Vermont is much better than the previous carrier. I am happy I finally took the leap.

Spencer was very helpful...I came into the store very upset about my phone and left quite satisfied

Excellent service. They replaced a new phone that had a glich and transferred all info to new phone and deleted everything else on the bad phone to be returned. Good service people .

TJ helped me get a new phone today. He spent so much time making sure I was able to get every possible promotion and spent a lot of time making sure I got a new phone that fits my needs. I was so happy with the knowledge and customer service!

After a negative experience at a different location, we came to this store for help. The knowledgeable staff were very friendly and personable, working to get us new phones and a data plan that fit for us in a speedy amount of time. Fantastic customer service working to assist you in any way possible. Thanks to Ryan, Jordan, and Kenny! 10/10 recommend.

II thought it was very very nice customer service and very nice deal with a person like that what I do not remember his name but he was very helpful and I thought the phone was a little expensive but thats beside the point

Stopped into this location because my local store for some reason wasnt open at 10:15 am even though their hours were 10am to 5pm. Anyways, the lady that helped us was amazing. She got my phone up and running even after Verizon support on the phone couldnt. I recommend this place 5 stars. She was polite, helped with every question. Went above and beyond.

Received a call stating that I was eligible for a discount on the iPhone 12. I come into this location and they tell me I’m not actually eligible, literally stated “yeah, I think those phone calls are to get people into the store.” For some reason I still decided to buy a phone, was convinced to get an iPad as well which I had already been contemplating. He offered me color options only to explain he only had black. He also brought me out a pre-owned iPad because that’s all they had in house, yet I still paid the same price. He told me he set my phone and iPad up, not until I checkout do I realize there is a $40 activation fee for each device but also a $40 house service fee for each device which the rep told me “is the only way the reps get paid”. So basically the customer pays the reps commission because this isn’t even a legitimate Verizon dealer. I let that go, but then I got home and the iPad was not setup to my service plan and I was unable to use it. I called and asked for a refund on the service fees that I had paid and he just simply said it was no refundable but that I could come in to have it activated if I would like. 👎🏼👎🏼👎🏼

Caleb fisher absolutely saved me when my phone was disabled by another phone store accidentally. He went above and beyond even transferring my number and service and helping me into my iCloud. I am extremely grateful for him staying after closing just to help me with everything I needed and wanted. Thank you Caleb.

Tried to sell me a phone at OVER 400 above retail and even when considering that the only phones they had to show me were used. I was there to figure out what was wrong w my note and purchase the newest note if it was in fact the phone that was at fault. Couldnt get me an answer on what was wrong w my phone had the highest retail on any phone I have ever seen anywhere and then they ONLY had used note 20s for 400 above FULL retail. I was flabbergasted, went up to the Verizon in the mall which is where you should be going. They offered me the phone at the correct retail which was $400 cheaper and they went above and beyond in every other way. Dont waste your time w the Verizon on the BMP go to the mall and get it all!

TJ was extremely helpful and I am very satisfied with the store and love my new phone! Definitely recommend highly!

Do not purchase a phone here. They did not properly set up my phone, which resulted in hours of wasted time once I left the store. I specifically requested to purchase insurance through them and signed the forms. They ensured me that there was nothing else I had to do regarding insurance . They never set up the insurance on their end after I left so when my phone broke, there was no record of insurance. Just buy the phone from the phone company or the phone manufacturer.

Spencer was amazing. Very helpful and kind. He addressed all my needs in a fair amount of time. I would recommend ANYONE to go see Spencer. Five Stars!

I was on the road for work and badly in need of a new phone since I damaged my Note8. I was lucky enough to find this store open in late afternoon.Kenny set me up with a new Note 10 with a case and screen protector. I called in advance and told him I was coming, and he already had updates running when I got there. He made the entire experience smooth and flawless. I was in and out of there very fast.Thanks again, Kenny!

Went in to upgrade and pay my phone off. The store didnt have exactly what I wanted but, spent the time to listen to what I really wanted. The salesman came back with choices comparable to what I was looking for. Ended up telling me about each one. The last phone to turn on was a phone I wasnt sure about, but after seeing it it was the one. I left feeling like I was the only person in the store. Great staff, great experience! First time in store and know where to go if I have any questions :)

Helped me bunches great bunch of guys there!!!

We strongly recommend working with Miguel Perez at this Verizon store!! Id had a tough day with the phone, in and out of several places with no luck. Miguel took all the time we needed, patiently working through our issues until he found a resolution. He even figured out how to save us money! He was professional , easy-going, there to help. The next day we went back for help configuring our new phone and worked with Tyler Vezina , who was also terrific. Tyler was generous with his time, offered options, got right on the phone to help us sort out a difficult situation with Verizon, and again figured out how we could save even more on our plan. He was friendly, professional and helpful -- even contacted us after we left to be sure all was well. We strongly recommend working with Tyler! .

I had the best experience today at Verizon! My iPhone 8’s screen has been cracked for months.. Kenny V was my Salesman and he talked me through all the pro’s & con’s of upgrading to a new phone or fixing my broken screen. He was efficient and extremely knowledgeable. He was able to help me out with a new iPhone 11.. while keeping my bill the same! All around great trip! Thanks Kenny!

Jordan helped me set up my new Samsung 20plus. I had an issue the next day & Jordan was very polite and capable of correcting it! Many times you end up out of luck but he fixed it all without hesitation!

Spencer did an amazing job helping me with my new phone. He even helped transfer all my information to my new phone. I highly recommend him.

Very helpful. Thank you Ryan.

The most incompetent and predatory reseller in the state.

They were very pleasant and helpful.

Ive always been treated well at the Verizon store in Berlin. Cell phone sales/account changes/new devices can be a daunting exercise, but I am very pleased with the team here.

Ive been a customer there for seven years. I have been in two virtually identical situations where a phone I bought through them crashes due to a software issue (no fault of mine, the phones were in perfect condition and still under warranty). Both times I knew that I was owed a new (ie refurbished) phone at no cost to me. I went into the store each time being crystal clear that this was my expectation, and both times the salesmen 1) bent over backwards trying to convince me that I shouldnt bother trying to get it replaced and should just buy a new $500+ phone and 2) became completely unhelpful and uninterested when I reiterated that I wanted the free replacement phone. They scribbled the phone number to the warranty helpline on a post-it note and that was it. They then acted appalled when I asked to use the store phone to call the warranty number because, you know, MY PHONE DIDNT WORK.Everyone there is perfectly pleasant until the moment they realize they cant squeeze another dime out of you, at which point they become completely ambivalent to your existence as human.p.s. both times I was able to get free, refurbished phones for zero cost within two days, no thanks to the salespeople at this location.

Michael Kitchen and Jameson Koptiuch are excellent reps. They provided us with professional, fast service when upgrading our new LG phones. This store and these reps are exceptional and I highly recommend. I will be back to work with these fellas soon for a new tablet! Thank you!

Jameson helped me get my new pixel 4. I love it and he was very helpful in making it a simple and enjoyable process. I highly recommend this store!

I needed to get my son a new phone ASAP today and was able to do so seamlessly using curbside service! Kept my social distance and Long Le was a huge help. Did the whole thing with a quick call and a few texts. Thanks!!

I had a terrible experience while buying a new phone here. The sales associate signed me up for a $100+ unlimited plan although I specifically asked for the $40 plan. He also signed me up for a $20 insurance plan when I asked for the $10 plan. The first bill I received was $170+. I was furious and still am. Do not buy a phone here u will be ripped off. To add insult to injury this clown didnt even properly download my information from my previous phone. Call Verizon to purchase your phone. Never ever deal with these immoral salespeople!

Awesome service at this Verizon store. Ryan and Jameson were so helpful setting me up with my new account, phone, and tablet. Thanks guys, I will be back!

Phone replacement and upgrade.. Ryan was amazing!!

Patient,did a very good job

Spencer was easy to talk to, answered all my questions maybe even twice about upgrading my phone. Spencer was a pleasure to deal with. It made upgrading to the iPhone 11 a pleasant experience. Thank you!

Awesome sales service. Jordon was amazing and so patient. I highly recommend Verizon

Ben at the Berlin store was awesome. I brought my 83 year old mother in and he was patient and helpful. He suggested a simpler phone for her and helped organize her apps. He said we could come in anytime to help her if she needed it. No question was stupid and he was so willing to teach her. I was very impressed!

Keagan Horton was fabulous and professional. He helped me a great deal with sorting out some issues with a few of my apps. He also helped me into my new phone!

My spouse and I stopped by our local Verizon store today to ask for help in getting Jim’s phone updated. We had such a positive experience with Filip that I ended up upgrading my iPhone. Filip was extremely helpful and patient in assisting us. We would highly recommend him to anyone one! He was knowledgeable in the different products and services available. We left as very happy customers!

Rave reviews for Evan from Verizon Wireless in helping this tech-wary customer. Just got an ES IPhone and was not looking forward to getting started, but now am excited to continue exploring this device - know it will make my life more organized and full of opportunities. Evans professionally cordial manner, patience and product knowledge: Wonderfully refreshing and helpful. He would make a terrific instructor. Left the store feeling lighter shoulders and happy to have met this engaging, polite Verizon Wireless employer.

Stopped in this morning after losing all my information on my phone, I was so upset at losing all of my pictures! Fortunately for me, Matt Wholley, my hero was able to help get everything back for me. Pretty impressive for a person who “isn’t a tech guy”. He listened, which is more than I can say for the multiple phone calls to tech support. From the bottom of my heart, thanks Matt for being there and helping !! You rock !!

Ask for Ashleigh! Top notch customer service with advanced product knowledge. A true sales consultant with exceptional follow up, drive, and courtesy. I would recomend anyone to go pay her a visit if you need anything cellular. 10/10 experience. Will come back and refer friends and family. From one sales consultant to another.Thank you!

TJ Ingibina sold me a LG Phone this am. The service he provided for me was amazing! I sat down with him for over three hours this am and There was so much he helped me with on using the phones, old and new, with the promotions, transfers, etc, and which phone was best for me to buy! Thank you for your support, TJ!

Morgan Fischer was TERRIFIC. She was so helpful and so diligent. Thank you for hiring such a wonderful employee

Tj Ingibina was great . He has been very helpful with setting up our phones and answering any questions we have.

With Tenzin and everyone at the store I had a terrific experience, very patient, Tenzin went the extra mile for me and I cannot recommend this store enough and working with these incredibly patient, and professional employees:)

Adam was the most professional salesman and a complete pro, I was very impressed with him... he called me about a promotion and followed through and I made an appointment and came in. very impressed with the office and all of the guys including Jordan who helped me but Adam especially. I would rate this 5 Stars, it was nice to actually receive 5 Star customer service! thank you so much!

Yesterday I visited Verizon in berlin VT spoke with a young man named t j ingibina. He was wonderful to work with helpful as all get out and very good at what he did. Instead of the usual 3 hours I was done in 1.5 and all was all. All was restored to my new phone. Thank you he is definitely a 5 star sales oerson. Today I worked with Morgan Fisher who is equally good at her job and also very personable.she too deserves a 5 star rating

Do not waste your time going here, they can’t and WON’T help you in any way, shape, or form. I’ve given these guys multiple chances and they have always been my first choice for the last 3 years and I honestly can’t say I’ve ever had a decent experience with them. All they can or will do is sell you a phone and send you on your way.

Josh is one of the most friendly and knowledgeable salespeople Ive come across; he made every step of my switch to Verizon easy, and made the extra effort to check in with me via text to make sure I was happy with my new set up. I had to go back to the store to pick up my phone, and another rep kindly finished the process for me . Truly A+ customer service, thanks Josh and team!

Great help. saved my day...retrieved all data from dead phone! Success!!!Kenny did good.

I have been very disappointed with the service so far. Initially we sat down with Marty. He was very helpful and we were joking etc. He mentioned we would automatically be signed up for the insurance which covers everything from dropping it in the toilet to losing it. We were also charged $46 for setting up and connecting the phone. We left being told everything was ready to go. Come to find out he ported the wrong phone number. We tried to get in touch with him but he did not answer the phone. Got in touch with him the next day and said he would work on it the following day. Good thing we went down to the store the next morning to get it worked out. Unfortunately two days later my husband dropped the phone and a car ran over it. When we went to file a claim we were told there was a $49 deductible. I know we didnt read the fine print but all Mark had to say was we were covered but there was a deductible.(How about full disclosure?) We now have a replacement phone and will be returning to the store to set it up. I will be asking to get the $46 connection charge credited to my account. If that can happen I will feel much better about the whole situation. Update.. the sales agent said he couldnt refund our $46 charge as they work on commission and we would be taking food of their plate.. REALLY??? Well I new I can do this myself online but asked anyway. The sales agent went and had a pow wow with a manager and returned to tell us what to do. My advice... dont go to this store. Purchase a phone and plan on line and get it set up for free.

Marty and crew were wonderful today. He was thorough, helpful, and polite. At every step of the way he made sure we understood everything. And best of all...we saved over $800! Thank you Marty and Verizon!

Taylor and Darcy were the sales reps I was able to speak to. Their knowledge and help was beyond what I expected. The switch from at&t to Verizon was extremely easy and hassle free. Easily best experience Ive had. Highly recommended to come here.

Asad and David were so much help. They spent hours with me helping me get the best phone for me. Would recommend them both. They made my experience great.

Great job! Jameson and Dakota took time to complete every need of ours. Very patient gentleman, we will certainly be back!

I cant say enough! EVERY TIME I walk in the door, a sales rep walks up right up to me and says, How you doing? What can I do for you?. Not any pressure, just friendly and ready to help. I am finally writing a review because my experience there is consistently Very good!The last time I went in I bought a Hot Spot. The sales rep actually printed out the rebate form, filled it out for me and addressed the envelope. This is typical of the excellent service I get at this Verizon store. And No lines I have to wait in!I actually like going in and getting my goals accomplished. Bravo Berlin, Vermont Verizon store reps! Thank you.

Had an awesome experience with Sam! Recommend him to anyone that is looking for an easy process. In and out within an hour with new phones!

Great service, expedited service, really good help! I had a lot of help and got a new nu new phone. Thanks for reading the review.

The rep was very thorough and showed me how to better use my phone. I purchased two updated V40 phones and will be spending the next few days with my new handheld friend!

Good service from TJ Ingibina.. He knew his stuff and helped me feel comfortable with the sale.

My SIM card suddenly stopped working and I stopped into the Verizon store at 8:45 hoping for a quick fix. The store closes at 9:00 and I was expecting to be told that I would have to come back the next day. Kyle, Jacob and Drew were awesome. They all worked on getting my phone working again and when it wouldnt work they made sure that I would receive a new phone before the weekend. These guys are great and they treated me as if it was no big deal that they were working an hour after the store closed. Highly recommend this trio of great guys!

Id like to thank Isaiah Amador for doing a great job assisting me with setting up my phone. Its encouraging to work with people who make transferring or upgrading a phone enjoyable. SincerelyJim ausmann

TJ Ingibina was extremely helpful in recovering my headphone on my phone. I had been given very complicated instructions by another “expert” and TJ did it very simply and in no time at all. I highly recommend Verizon Cellular Sales in Barre.

Lee went over and beyond to help us with a difficult setup.. Recommend them extremely..Outstanding service....💯

Miguel and Jameson were such a pleasure to work with and took such good care of us as we changed providers, you’d be lucky to have them take care of you and all your cellular needs!

If I could rate any lower I certainly would. I was lied to numerous times by the sales man who goes by Christian. We spent close to $500 the day we switched to Verizon from AT&T. I asked if the ACTIVATION fee for our new phones was included, he said absolutely! They were absolutely NOT included. So we paid them. I asked numerous times to make sure that they were going to pay off my contract through AT&T..he kept say yes, as soon as they pull my phone number from them they would pay it off. Just got a bill from AT&T, because he never paid it off. He failed to mention to me that day that I had to trade in my old AT&T phone to get credit for my AT&T contract. He mentioned NOTHING of this when I signed up for my new services! THANKFULLY Verizon themselves are helping me out and crediting my account so I am able to financially pay off my AT&T bill. I do recommend Verizon, I DO NOT recommend this specific store to ANYONE!!

Great service from Devin B.. He was very helpful, especially about modifying our plan which was a little tricky. He was also helping another customer, as he was on hold with Verizon helping us. Also professional and thoughtful about my wifes limited mobility asking what arrangements could work.

Staff accused my mother of breaking her own phone based on a scratch in the screen protector, offered to order a replacement screen shes not capable of installing. No hand sanitizer in sight, staff wearing no masks and telling customers they dont work anyway. Do NOT shop this store.

TJ Ingibina helped us solve several issues with my husband’s iphone! It was a very complicated problem and TJ stuck with it until it was all unraveled! Amazing patience and know-how. Very professional and friendly!

Kitch and Jameson were helpful and efficient while helping us upgrade our phones!!

Asad as be extraordinary helpful with several, issue that Ive had in the past few months. I believe hes one of your best employee and you really should let him know that. This guy, one day spent at least 3 hours with me, unfortunately he couldnt find a solution. So I ordered me a new device, he spent a nother hour or so, but even the new device wouldnt work either. But he didnt give, up. He went beyond his scope, to my thinks right with me.You do have a good guy working for you, please let him know.Sincerely,Bob T.

Mike & Jameson were very helpful and knowledgeable and helped me to understand everything.

In need of a new phone and improved cellular service, and after reviewing many options online, I knew I needed some personalized help. From past experience, I was somewhat intimidated by what a Verizon, or other big company, store might try to aggressively sell me - but my experience at this location, with the excellent customer service provided by Nathan LaFountain and his trainee, Nick Briggs, could not have been better. Nathan provided exactly the information I needed, patiently answered my questions, offered only the options within my budget and interests, and acted with consummate professionalism. I left happy with my purchase and with the entire experience, which is amazing. I rarely write reviews, but I was so impressed that I was moved to take the time here - with no hesitation, I give them my highest recommendation.

Darcy and Griffin are the best! My boyfriend and I came in to switch him over from another carrier to my plan with verizon.... ran into some wacky issues with service that afternoon so we went back for help. It was just about closing time but Darcy and Griffin stayed late and really went the extra mile to make sure everything got fixed for us when they couldve just told us to come back the next day etc.Thanks guys!

TJ Ingibina resolved all of my issues with my new phone. He was very helpfully.

Very nice people easy to work with also theyre very patient I appreciate it Mark

Ben and Jordan were great got me in and out like I needed it to be and they were both very educated on the systems! Happy customer

Autumn helped us out. She was awesome! So helpful, knowledgeable, and made it a fun experience. I would recommend her to everyone. Thank you again!

Great experience! Taylor did a wonderful job and went above duty to make me happy! Taylor explained everything I wanted to know, he was very respectful and got everything I wanted. Thank you so much for hiring such a good young man!

This place was so helpful! I did not know what to do with my phone. The individual I worked with went above and beyond with all expectations I had for Verizon and the store. Taylor made sure I had everhthing I needed and was extremely easy to work with. Thanks so much and I highly recommend this location to anyone looking into Verizon!

Im in VT from out of state for a few days and was so pleased with the service at this branch. Dean Vosile was very patient and encouraging during my freak-out about my lost phone! The store was very well run and efficient with the customers. Id definitely recommend this branch!

Outstanding service every time Ive been there! I had a deeply confusing issue with my Verizon account, and Jonathan was quick to help me in a friendly and professional manner. He went above and beyond to make sure that my issue was taken care of. Even though it was confusing, arduous, and time-consuming, he was willing to help make sure my problem was taken care of the best he could. Plus, even before the day I worked with Jonathan, Dean has helped me pick out a phone and answer all the questions I had about my upgrade. I am very impressed with the knowledge and professionalism at Berlin Cellular Sales!

I had a wonderful experience today. I do not like change, and was not expecting to have a great time changing over my phone, but Long made my day! He took his time and explained everything. He was very courteous and made me feel very relaxed. The whole experience was so much better than i had planned and I am extremely happy!!

My experience with Le was excellent. He was extremely knowledgeable and helpful in fixing a challenging situation with my phone. Throughout the process he was very professional, courteous and helpful. Verizon is most fortunate to have such an exemplary employee in every way.

On July 14th, I went to this store to purchase a new phone. Autumn immediately greeted us at the door. I told her the battery in my phone had died and I could not get the phone to turn on. I told her I wanted to purchase a new one. I explained what I needed in a phone and Autumn knew exactly which two to show me and gave me her recommendation of her favorite. Darcy also helped us a great deal because she was able to access my old phone and retrieve all my pictures of my grandchildren and transfer them to iCloud! I am so grateful for that. She worked and worked till she was able to access. Autumn did a great job in helping me choose a phone and then showing me some great features. She gave me some simple time saving tips and made the experience very pleasant. I have had my phone for a month now and I love it. Highly recommend this store. Highly recommend these young ladies to help you.

Good explanations of features of my new pixel. When I couldnt get my email working he came to the rescue right away. Best of all he loves dogs! Adam is the best!

This was an excellent experience on several levels. First, Christian and Filipinos were professional, engaging, and knowledgeable. It was a true pleasure working with them. Second, my twin sister and I are thrilled with Verizon and the product we bought - two iPhones. Third, we are grateful to Christian and Filipinos for their patience and good humor.