Maria just gave me fabulous service I was having problems that no other Apple or AT&T store had been able to resolve. Frankly I was about to get rid of my Apple 11 and cancel AT&T but not now since Maria has solved my problem. Maria was very knowledgeable and professional-you are lucky to have such a terrific employee. Nancy A James

Just left the bin store with Ken the manager was fantastic really helped us out a lot. We had went to the Redmond store the young kid there didnt know anything had to do what you needed to do cuz my father-in-laws phone was such a dinosaur. They can got it taken care of right away we really appreciate it thank you keep up the good work I

Ken, the manager was just GREAT. He took plenty of time to explain everything to us. Best of all gave us excellent service and PRICING! Thank you!

My wife and I had a 5-star experience because of the sales person who helped us. We got what we needed (and then some), resolved some billing issues, and received tech support above and beyond excellent. We could not have been more pleased.

Nate & Ken were amazing!They helped me get my new phone up and running and transferring over all my info from my old phone after switching carriers and explained what I can be expecting by switching over.They made sure that everything was completed and I understood everything before I left the store.Couldn’t recommend a better company to switch to. Thank you guys!

Shannon was very helpful! He set me up with a hotspot and a prepaid account and explained everything to me. Much better service than the Redmond store!

Kenneth went to great lengths to make sure my phone would work. Best sales Representative I’ve had the pleasure of working with! Thank you kindly!!

Had the amazing experience of working with Nate at the local Bend attached store! We had connection issues on our older devices for months and he saved us money on a better plan and even got us new devices. Highly recommend Nate for his customer service and professionalism.

We worked with Nate at the Bend att store to change our plan and get new devices. He was extremely thorough in his explanations and answered every question we had! This was easily the best retail experience weve ever had and would recommend working with Nate anytime in the future!!!

Maria was terrific sorting out my requirements. Patient. Knowledge and kind. I appreciate an employee who is not afraid to dig into a problem or an obstacle and FIX it. She is a rare employee to have with talents uncommon in today’s workplace. A pleasure to work with and great people skills. David Blahnik

Nate and Ken helped me with a return and reordering my iPad! They saved me over a hundred dollars in return costs and were able to help me out in a very stressful situation. I would recommend their service to anyone in town!

Would like to express my sincerest appreciation for the excellent customer service received at this store in Bend, Oregon.. Ken Dejarant, Store Manager was most helpful, answering any/all of our questions, patiently and completely!Satisfied customers,Mark and Sena Hendrick

Clayton was awesome! Thanks for your help getting my parents new iPhones!

They went above and beyond to help me get the best deal on my iPhone. Best cell phone store experience Ive ever had!

I never leave reviews but I have to give Aj and his team a review, hopefully they will get some recognition for how incredibly awesome and well put together this team is! I went in for something so quick and simple to get resolved thinking it would be a boring transaction. But as soon as I walked in I felt like I had been friends with them for so long. Everyone was glowing and had smiles ear to ear, they sincerely greeted me with warmth and laughter straight from the door. Especially with all the Covid-19 restrictions they have to keep up with. I am very impressed with how they dealt with every customer when I was in there. Although I was not there long, I was able to get the help I needed to get my problem solved and I also left with more knowledge about my device. Safe to say I am a happy customer! Thank you Aj and your amazing team!

One of the best experiences I had so far with the company. Bends location had a super great and helpful team. The moment I walked in I was promptly greeted by a nice gentleman that was very helpful in taking care of what I needed. Would highly recommend this location to anybody.

Ken is awesome. I had a problem with cookies on my phone for two solid years. Ken was the only person that has been able to fix it for me. Ive been with AT&T since 1992 and will continue to be a loyal customer because of this kind of service. LISA

The store manager AJ went above and beyond for me and my fiancé. We will always be appreciative since we finally found someone who cares about his customers.

I initially left the store very content in thinking that Kenneth helped me switch carriers with a great deal. When going over the original plan he asked me if I owned a business. I told him that I did not own a business. He proceeded by stating that owning a business would give me a discount, so he will just pretend I own one. He neglected to mention that a business account would greatly increase my monthly bill by adding fees that are completely unnecessary for my personal phone use. After waiting a month, I finally received a bill estimate in the mail that was double what the store representative had promised me. I am extremely upset and feel as though I have been scammed. Be cautious of this company’s unethical values, it is very clear that AT&T store representatives will do anything to make a sale.

Decided to move 4 lines from one of the other guys to AT&T, glad I did!. The staff at the store in Bend was super helpful. Got me in and out in a very reasonable time. Clearly explained the plan, trade in for phones, etc.. Great experience!

We had a very positive experience with Ken and Maria here. They were extremely knowledgeable, helpful, and went above and beyond on helping us find the right phones and plan. We were thrilled with their customer service and proactive support in finding us the best promotions and deals. Really cannot recommend this store strongly enough! Thank you!

These guys really took care of me! They sat down and looked at my plan to save me the most money they could! Much appreciated!

Ken was amazing today. Everyone at the Bend store has always been exceptional. I have been a customer for many years.

I had the pleasure of working with Ken and Daylan the other day. They were both incredibly kind and knowledgeable! They helped me switch over my familys Sprint account and set me up with the best plan to save me money on my monthly bill.

The service is exceptional. Ken has helped me with many phones and he always goes above and beyond for his customers. Cant find comparable service anywhere else!

Ken helped me purchase a new phone case for my work phone . Fantastic customer service. We have been with the company for 10 years and after there help today it makes me want to continue doing business with them .

Very helpful, and worked with me to find the best possible deals. Better than Verizon

The team provided exceptional customer service and made sure my watch and new phone was set up correctly!

0 StarsWhen I arrived I was greeted by a man just walking up and staring at me. I said hello and began telling him why I was there which was because my phone had recently been buffering a lot and that the call quality was bad sometimes. His response was “well it’s not AT&T’s fault that your phone is slow”. Without a second in between he says “well do you have any storage left? Do you even know what I’m taking about? No? Let me show you” treated me like I was incompetent and trying to personally blame him for my phones issues. I ended up just walking out to which I hear from behind me “have a good day”. What a smart a**. I was in the store for less than 30 seconds.I ended up driving to Redmond and if you’re reading this would recommend you do the same.

Had an excellent experience here at at&t in bend and will continue to be a loyal customers for years to come. Thanks ken!

Team Glenroy! Just brought my business account over from sprint. Highly recommend!

Such an awesome experience at AT&T in Bend. The service was impeccable. The staff took all the time to help with figuring out and transitioning my entire account.

Our Rep was knowledgeable about the difference between each tier of phone! Not pushy, at all!

Extremely dishonest salesperson. I’m not going to say she lied, but it took 15 minutes for her to acknowledging the plan we wanted did exist. Do your research before going, unless you like throwing money away.

Been with Att for 10 years ! Always worked hard to take care of our business and personal counts .

These guys are great! Excellent customer service.

Ken and Nate did an excellent job setting up our services!

The store manager, the assistant store manager and Nate provided one of the best sales experiences that my family has ever had. They were kind, courteous and professional while saving us an enormous amount of money. I will spend the time to drive to that store over calling at&t corporate every single time.

They helped me sync up my connected car and neither Toyota dealer or verizon was able to help. Thanks again and will switch over when our verizon contract is up. Above and beyond.

Great help from everyone involved especially my man Glenroy! Thank you AT&T in bend!

Waited an hour and 10 minutes before I could buy a charger only. it was ridiculous. Need more staff.

Great service! Everyone was very friendly and attentive.

Very welcoming people, thanks so much for getting me switched over!!

Very quick and easy. Very friendlyThanks for your help

Ken and Nate were very helpful and efficient!

Ken was great and helped me get my phone back and running after it crapped out mid update!

Thank u for all of the help that was exactly what I needed u guys are awesome

Excellent service and was able to walk right in and taken care of within a minute.

Quick, easy and very friendly

Good service and they got me switched and out fast

Three were very helpful about giving me the answers I needed, as I contemplate watching companies.

For this being the one and only att store in our community... why will no one answer the phone?Website says your open till 7pm and it is noon....!

I’ve had a great experience with this store. Shout out to Shannon, Austin & Travis for their consistent professionalism and friendliness. If you don’t go at rush hour, you’ll be seen pretty quickly but they’ve got ESPN :D

Maria was my salesperson and was great! She was extremely helpful and worked hard to get me the best deal and the right deal for my needs!

Every single person in the Bend area is amazing, EXCEPT those people working in the AT&T store! My wife and I had to come to this place 3 times over 2 days to get my new phone. We were never updated on when the phones came in and when I contacted them to see if they came in, they said they were actually there that same morning we came in on the second day the second time. We waited for over an hour to just speak with someone and watched about 4 other people walk in, wait for someone to talk to them or acknowledge them so they all walked out. Snide remarks about our phone plan trying to sell us on an unlimited plan we had absolutely no interest in and didnt want to discuss to be responded with yeah, unlimited call, text and 30 GB of data is a GREAT plan. Upon getting back to our home, we discovered our bill went up by almost $200 after being told that nothing would be changed on the bill. Worst cell phone experience I ever had and will never go back there even if we end up moving to Bend.

No issues ordering the iphone 12 from Shannon.

Very helpful and knowledgeable employees I was helped as quickly as possible whats the number of people in the store, I was even caught in there during the football game and they were nice enough to put the game on their TV while I waited! Super family friendly associates are more than accommodating to children and expediance knowing that your in a hurry if you have children!

Absolutely useless store. Without me going into excessive details about what we went through at this store, I just wanna let you know that best buy is across the parking lot. They do theyre job significantly better.

I had the pleasure of working with Shannon. I came in a little wound up from the stress of the day and he handled it perfectly. The best experience I have ever had at a cellular service store, and I’ve used most of them. at&t Verizon T-Mobile sprint. He made me a customer for along time because of his professionalism and willingness to help me.

The Spanish speaking staff that helped me in this Bend office was excellent-- wish I could remember her name. I dont care for AT&T and expected the usual lame service, but she really delivered. I had a SIM from Mexico AT&T that also covers the US. I had an emergency in the US and had been unable to set up auto pay before leaving MX. I needed to find a way to set it up or lose my service for non-payment. It took a lot of time, work and savvy, but she delivered! It made a difficult time so much easier...

Helped me replace my sim card. Employees are nice.

Nate was the best....great customer service....Ken was also wonderful....very pleased here...

Ken is the best manager EVER!

If I could put 0 stars I would. I had to drive three hours from Portland to do a phone swap with my mom who lives in Bend. I had wanted to call the store ahead of time to make sure they had the phone in stock that I wanted. That was my mistake. It took over 30 phone calls and over 5 hours to get them to answer the phone. When they did I was told they were too busy to answer the phone and that they didnt have the phone I wanted in stock. I also called AT&T customer service and they werent answering the calls from their corporate office either. Because of this I had to go to two different store in order to get the products I wanted one of which was Best Buy where I was told that things like this happen all the time with them. The Redmond store was somewhat better but it also took multiple tries for me to get them to answer. DO NOT GO HERE IF YOU CAN HELP IT.

I’m sorry to say after being a loyal AT&T customer for almost 10 years, tonight may have changed that. I called on 1/9/19 after seeing all the great offers from other providers, to see if there was any better plan that we could be in to save $. I spoke with Cassandra, the entire call took over 45 mins, but in the end she said she could save us $75/mo. I was very happy, until I rec’d our January statement and it was $30 MORE than the previous month!! After over an hour on the phone tonight with Gon and Andy my issue is still not resolved! I think we will be looking at other providers this weekend. Very frustrated!!

Never went there. We walked passed it to the book store. They were to crowded to walk in and get advice on phones and computers.

I have found AT&T of Bends service to be quite satisfactory. Maria was very friendly and efficiently switched me over from Sprint. AT&T definitely has better coverage than Sprint in the Central Oregon Area.

Maria switched my whole family from T-Mobile & Verizon to AT&T and we love our service and Maria was amazing! Since switching we have came in for upgrades and worked with Sarah and she is also amazing I would recommend AT&T to anyone!

When I went into the Bend, OR store the young lady who helped me was very helpful and extremely curtious to me. No complaints at all

Walked in. Wasnt greeted or even acknowledged. Walked out. Now they have one less customer so maybe the can find time for you. Wednesday June 19th @ 1:00.

I would highly recommend Maria and Sarah at this store I have worked with both of them switching my line from Verizon to AT&T and also my friends lines from Verizon to AT&T and both have help me and my friends out and we are so satisfied with the service it works 100% better in bend then Verizon dose and you can actually load stuff on google and i did not get service with Verizon at my house and could never make phone calls and now that I have AT&T I can make phone calls at my house too!

Maria has helped me several times. She is outstanding customer service rep. She is very knowledgeable and capable

Complete and total lack of customer service. Been in there twice in the last month and I’m shocked at the lack of attention anyone paid to the one and only customer in the whole store (4 employees standing around watching tv). I was in there about two months ago scouting out phones and there was some younger kid in there who was amazing. Walked me around and showed me the phones, gave me great explanations. When I returned to actually get a phone once my contract was ready I haven’t seen him since and I’m so disappointed in the staff there. Bummer!! I specifically asked for help twice and got a one word response and then was left to try and make guesses about the products.

They charged my card two times for the same payment and sed they could not give me back my money unless I contacted my bank dispute the charge what a crapy way to handle your customers and RIP them off

Less than 1 star. Was sold a bundled service with a quoted price, and after hundreds of dollars of installation fees, and following up on the bills that started coming through from the other two vendors, I learned there is no such thing as a bundled service. No discounts, as promised (was told I HAD to purchase DirectTV in order to get the discounted internet price. Was also told the DirectTV rate was a lifetime rate. Got the bill...no...it is only a 12-month rate. Called to follow up on that, and learned I have to Call in after a year to ask for the rate to stay the same. Also signed up for the military discount in July 2017, they agent took my ID, and the discount showed up on my bill. No other instructions. Then, the discount fell off my bill. Apparently, the ID verification I provided in the store is not enough. Apparently one has to re-upload the ID online too. When I called to ask about this, I was told the Military Discount can only be done online, and is an enrollment process. Still trying to find out where this lives on the AT&T site. Called to get a refund for the months where my discount was not applied, and was told I could not get it because I had not applied for it...even though it was on my bill for a month. Last, but not least, was also told I qualified for a $200 rebate. Called to ask how I get the rebate, and was told I had to wait 30-days after the service started, and then I could call in to request it. Still getting the runaround on this. Called in to ask about it, and was told no department at AT&T could handle this request, and was not provided a contact. So, clearly be careful about what you are being sold in the store. There is no such thing as a bundled service...and it will cost you an arm and a leg to get it installed. Have been a loyal ATT customer for 10-years. Leaving the company after this mess.

I can’t even remember the name of the man who “assisted” me because I too quickly became very irritated with him. When I walked in no one greeted me. Most of the employees were mindlessly watching the TVs in there. The man I approached for help greeted me with “do you need something.” I asked to see phone plans so he responds “we don’t have them printed.” I ask for them to be explained and he can’t even remember so he starts scrolling through his iPad ignoring me and only saying “hold on.” So I ask to be shown iPhones and he just points me to a wall. I later have to ask for pointers on how to use certain features and he goes “well I don’t have a iPhone but I could show you a couple things.” He shows me once quickly and walks away into the back office. I have never been so disappointed with customer service. I went across the street to Best Buy and they were AMAZINGLY helpful and kind, and they don’t even make commission on these sales. Wow!

Great customer service was very helpful I left another cell company went in they answered all my questions and then help me get the right phone for me

No waiting. Nice, knowledgeable staff. Answered all our questions.

Helpful but way to time consuming everytime I go there.

Very poor customer service and all promotions/warranties have allot of fine print that is not in your favor......

The person that helped us wasnt too nice and seemed like he didnt want to help. The phone service is terrible I have to walk down the street from my house to even make a call and I live in town. Thankfully I have wifi at my home.

What AT&T? Its just a damn parking lot. Maybe there was one here at some point. Im looking at a panda express.... I see olive garden... too bad im looking to upgrade my phone instead of eating.

Everyone was extremely helpful with my account questions and pointing me in the right direction for advice about my device! :-)

Horrible experience! After 20 years as a Direct TV customer and an AT&T customer..

Painless, just the way I like it👍

Still bad customer service both in person and on the phone.

Give me the fix I need for my data streaming

AT&T reception is horrible in Bend and non existent in the mountains around Central Oregon. We recently switched to Verizon with much better results.Oh, and AT&T customer service is terrible when you decide to switch. They pimped us around for over a month. Stay Away!

Like all AT&T stores the wait is long and the store is understaffed.

Great service

Ken hooks it up!

Had one simple question to ask a store representative,sat on the voice directory system for an inordinate amount of time waiting for someone to answer, but they never did.Another failure in customer service satisfaction.

My representative was tons of help changing my existing calling plan which I was overpaying for to a much lower plan with more service benefits! Huge thumbs up👍👍👍

Staff was very friendly and knowledgeable

Ive had SERVICE there from the beginning

The worst at&t service I have ever had the dude did not want to help and was a very rude

Maria provided excellent and patient help for us.

Clayton very helpful and personable.

Worse customer service ever.

Sucks.