I wanted a sim card to have internet in my phone, sales person was Emily and she sold me a prepaid sim card for 56 $. The upload/download speed is awful, and I learned from another Verizon sales person in Bellevue that the prepaid sim cards internet is not fast at all. Emily is not giving enough information, she’s not helpful and she doesn’t know what she’s doing. I can’t get a refund. I paid 56 dollars for nothing!

Very poor customer service. We made an appt a week in advance and showed up early. One person was greeting people but only one sales person. The other person was helping someone. There were 3 other people waiting in the store. At 15 min after our appt we asked how long as the one customer being waited on was still picking out a phone, far from being done. We complained to the greeter and he said there was nothing he could do and they only had one person. I asked him to please register my complaint and we couldnt wait any longer or we would be late for our next appt. Told him they need to text people if they are running that far behind but they dont do that. We left and went to another Verizon store in Issaquah

I hope Matt doesnt get in trouble for staying on the clock a few minutes after the store was set to close. The store can only allow so many people in at a time due to Covid restrictions. I had been waiting a decent amount of time to be let in and make my purchase. It was nearing closing time and I wouldve completely understood if he asked me to come back the next day. Ill admit I was already 90 percent sure on what I wanted to purchase but Matt still went out of his way to answer my questions and handle our transaction. I really appreciated the extra time he spent on showing me exactly the different fees Ill be charged. Verizon wants to make sure the customer knows so we dont feel like we are being assessed hidden charges. Ill definitely recommend friends and family to that store. Thanks again!

Matt is magical with problem-solving and super helpful and patient throughout. He made it a very pleasant experience.

We purchased a week ago from Cory and I gotta tell you. Our experience wasnt like buying a cell phone at all. Cory was the most knowledable, friendly, not pushy dude on the planet. He was honest, and did everything in his power to ensure my wife and I walked out 100% satisfied. If you want the best carrier Ive ever had, or the best Verizon sales dude on the planet, go in, ask for Cory. You will leave happier than a fat kid in a room full of cupcakes. Thanks buddy!

Taryn was an amazing help when I needed to solve a data/streaming problem for use on the road in my RV. She explained everything,looked for discounts for me, but most importantly she understood my needs and applied her considerable knowledge to the problem. Taryn offered me options that were clear and helpful. I was not rushed to make a decision. I highly recommend this Verizon store, and Taryn in particular. Great great customer service.

Taryn helped me and she was the best customer service rep I have ever had in any business. She fit me in around other customers that had appointments and she suggested several phones and plans and had me study them.She helped me set them up correctly and advised me to stay on a plan I am grandfathered into until I could decide if I needed more than what I have because I would not be able to go back once it changed. These are in sites that I could not have guessed myself. She protected me. She applied for coupons for me to save money because I didn’t feel well that day. She explained all the complicated details and got me the accessories I needed and told me to study and practice and come back to get further tutorials. This is all the behaviors of a great employee and kind person.I came in the next day, Taryn wasn’t here but Cory helped me some more and did a great job too.I live in north Bellevue and this store is the farthest away. However I find the customer service at this store is superior to the other two stores closer to me. And so I am willing to travel farther because quality counts.

Great service! I suck at remembering passwords. The gentleman that helped, didn’t make me feel bad about it. Just helped me set up my new iPhone and let me know about all the deals. I felt like he truly cared about getting me the best deal for my needs. Thanks for the great service Ethan!!

Matt was BEYOND amazing. He was so flexible with my schedule as my boyfriend worked late and we had to push our appointment back a little bit. He walked us through every step and even went the extra mile to find me phone cases for my new phone. He was beyond delightful to chat with and made my whole experience amazing. I will never go back to my home store, I will drive the extra few minutes and look forward to working with Matt again!

After having a very frustrating experience with attempting to purchase a phone online, and Verizon needlessly cancelling our order (twice), we were just about to walk away and buy from someone else. We gave it one last chance by calling the Verizon store in Factoria and we were glad we found Cory. He was great to work with and got us all set with a new iPhone 12. We walked away with a new phone and a good attitude thanks to him. Give that guy a raise 👍

Excellent service. I came in to upgrade my prehistoric iPhone to a new model 12 Pro. Corey helped me through the whole process, including transferring data to my new phone and setting it up. Everything went smoothly and quickly. Thanks again, Corey!

Matt was attentive to what we were looking for in new phones. He showed us two options that he thought would best fit our needs. We ultimately went for a higher end phone. Matt took the time to inform us of the monthly charges and one time set up fees. He also took the time to set up the new phones and transfer all our data from the old phones. He set us up with chargers, cases, and screen protestors. A pleasant experience.

Taryn was awesome and so helpful with two oldsters! Can’t imagine someone more knowledgeable or helpful or willing to take time with us. And it felt like we bought out the store 🙃.

Cory and Delton did a fantastic job they really know what they are doing. Five stars is just not enough. Thanks for your help

Verizon in Factorial was great and they even answered their phone. Ethan was so helpful and patient spent time with me and answered all my questions. 5 stars for sure.

Taryn was amazing, explained everything, walked me through the best phones an what each has/does an priced it out so i would know the the whole cost before i made a decision on the phone an plans i choose, excellent service!

Terrible customer service over the last 2 years of living in the area

Great service from Taryn, Cory and Matt. Cory was very knowledgeable about different plans and clearly explained how our bill would change. A really pleasant experience!

Guys,If I could give -1000 i will give to this store❌❌❌Please don’t get scammed how i did1. I ordered an gold iphone 12 pro, when I already signed all papers the guy from there Ethan told me: sorry but the phone came in silver color idk why and in 1 week just come back and exchange it for the gold one🤦🏼‍♀️ i did and they said that is already too late and they can’t do anything and i paid for something but i have totally another 🤷🏼‍♀️2. Same guy did a mistake in my email and I couldn’t log in to my account for 4 months because I called them and stayed for hours on hold with them and nothing3. Spoke to the manager and told us : Yeeees of course we will help and resolve it and nothingBATTER SAVE YOUR MONEY,TIME AND HEALTH AND DONT GO TO THIS LOCATION

Ethan was great. He knew exactly what he was doing. He knew the best deal for us and knew had to save us money. Definitely recommend coming here for your phone needs !

Matt was super helpful, broke down everything clearly for us and did a great overall job. Taryn as well went out of her way to get us the phones we wanted from other stores just to make sure we could get what we asked for on our one day off for the week. Great team very well pleased

Friendly and expedient service. Taryn was an absolute superstar and handled all of my upgrades and questions like a champ. Best in store service of my life.

Thanks to these folks I was billed $500 over the last 2 years for a free tablet that never left its box. Run away as fast as you can and find a legit location.

The best most awesome experience of my life with cotumer service. Thank you very much Carlos Chavez. Your the best and kind human being.

Ashlee was super helpful. She picked up my new phone from another store and had it for me the next day.

Taryn was AWESOME and AMAZING!!! To her bosses - you need to make sure you take care of this employee and keep her in your company!!! I will always becoming to this store in the future because of the incredible service provided by Taryn!!!

Taryn was awesome! She took care of everything I needed and explained everything perfectly. Made my choices seem easy with her guidance. Thanks Taryn!

Ethan got me out the door new iPhone 12 in less than 15 minutes. Awesome!

Cory was great to work with. I appreciate all the time he took to work on getting my account fixed.

Great and knowledgeable service. Cory is awesome in handling demanding customers.

I was dreading having to go replace my cell phone but immediately when I walked in the store Matt Mason approached me to help assist me in the process. I am so thankful for his help! He asked the right questions and guided me to a new phone option that exactly fit my needs. He was awesome! He was able to get all my information transferred onto my new phone in a timely manner and was very knowable on showing me all the new features. Great service and made the process very streamlined for me.

The Manager Taryn was super nice and helpful very understanding and out going. I would give give this place a visit any time. I highly recommend this place to anyone who is looking to switch to Verizon.

I have never experienced greater Buyers Remorse after purchasing a new phone and tablet from Victra. First of all, I didnt realize I was working with a retailer and not Verizon. I called Verizon hoping they could help me correct the situation. When working with them, the representative at Verizon advised me to always go to a Corporate Verizon store and not a retailer.The customer service was amazing and the manager was very charismatic. I cant say anything negative about his customer service skills except it’s a shame such great skills are wasted on a company that teaches their employees how to deceive customers. They pitched this amazing deal I couldn’t refuse but didn’t reveal the excessive fees, upon fees, upon more fees. By the time you are charged all of their mandatory fees, you no longer have a “deal”. You’ve in fact been ripped off! I warn anyone thinking about buying from this retailer, Buyer Beware! If you are going to buy from them, make them go over every single charge and fee before you finance a ton of money you had no intention or idea you were financing.

She was amazing! Helped me out so much and a while different experience then I have from any other cell company I wish I could give her higher stars

Had a young man named Matt available to help me. Knowledgeable, friendly, and informative.He was able to let me know what they had in stock for my phone. Offered a few options to what I was looking for, wallet or card case for phone to hold cards. Also, informed me of the new phone coming out and why it could be a good option to upgrade.

Taryn was amazing!! Great customer service— would definitely recommend this location!

I had originally given David (the store manager ) a 5 star review. In store, his customer service had been amazing. That was one week ago. David was supposed to mail my son the new phone, case, screen protector and charger and give me the tracking number. I wanted to mail it via fed ex myself but he said he would do it.That was 8 days ago. My son does not have his phone. I do not have a tracking number and my son and I have called the store on 4 separate occasions and cannot get any information about the phone nor can I get him to return my call. He knew I was leaving the country and assured me he would get the new iPhone 11 to my son. A week later I am in Indonesia trying (still) to get some information about the phone. This is beyond frustrating and really incredibly disappointing. I am paying for a phone I don’t have and no one at that store seems to care enough to figure out where it is.

Robert is awesome!

From the moment Ethan opened the door for me until I walked out was the best experience Ive had with Verizon EVER! (Side note: so happy the Newcastle store is closed. They are nothing but scammers!) Ethan was pleasant, polite and extremely helpful. He had a smile on his face the whole time and I didnt feel he was trying to scam me. Verizon in Factoria is my new go to store!

My first time in to the Verizon store in Factoria has been phenomenal all thanks to the amazing customer service provided by David. From the beginning till the end he helped me figure out my plan and help breakdown how my upgrade would work with our business account. I’ve stopped calling in to Verizon and come in to the store if I have any questions as I know I will get all my questions answered by the knowledgeable staff.

Ethan was a Rockstar assisting with my needs. He managed to get me a better service and lowered my monthly bill.

David was terrific! Very, very helpful and knowledgeable. Took time to explain new phone. When other customers were waiting to be helped he did not try to rush me to get to them. Great service!

Can’t regret coming to this store and listening to Ethan more. Wish I had stuck with my old phone, certainly not the price for my bill I was told, a bunch of fees and for nothing. These people will fleece you, don’t go here. Maybe just don’t go to VERIZON.

Fernando was so patient and helpful getting me into a good fitting phone. His manager Ethan was amazing! I came back and had all kinds of phone problems and he helped to fix everything with a fun flow to it! Ask for Ethan or fernando they will get you taken care of!

Matt did an exceptional job assisting me with upgrading my phone, as well as assisting 2 other customers simultaneously. He was personable, professional and kept his sense of humor. I did not feel pressure to buy the extras I didnt need.

Misleading and dishonest. Was told this was a Verizon store and the pricing was the same as online. This is not the case - I ended up paying more because they are a retailer and NOT VERIZON. Yes, I should have been paying closer attention and reading the fine print. That was a year ago. I took my lumps and moved on - until today. At the same time I stupidly ran my upgrade through this company (NOT VERIZON), I paid $50 for a screen protector that was supposed to have lifetime warranty. As long as I brought it back to this store they would replace it with no additional cost. Went back in today and was told they no longer do this. I would have to go online and submit a claim form, but it would only work if I registered it. Nope - was told that I just had to come back to this store and they would have my purchase on file. They even tried to sell me another protector for $50! What a SCAM! Sorry I was stupid enough to purchase from them originally. Definitely not doing it again.UPDATE: Victra responded to my review asking me to call in. Received same response I received in the store. They are not standing behind what I was told when I purchased the product. I believe thats called a bait and switch. I purchased a similar screen protector on Amazon - 5 for $5. Dont waste your money here.

Chris was extremely helpful and took very good care of me while I switched from AT&T to Verizon. Love my new phone! Was very worried about upgrading to the 7 but its a dream. Chris made sure everything on my old phone transferred over to my new phone. Great job! Highly recommend this Verizon store. Drove all the way from Auburn-Black Diamond to this store because the ones in my area are so bad. Well worth the drive!

Sheanna is an excellent and knowledgeable rep for Verizon! She walked my husband and me through the whole new phone process with Grace, ability, humor, patience, and skill. She made us feel very important and tried to get us the best deals and discounts available! We came out each with a new phone and with great appreciation for her! I highly recommend her and the team at the Factoria Verizon!

Definitely recommend to anyone this store. Very professional, knowledgeable and fast service. David helped me to fix issues with my business account in timely manner, walked me through all steps and made it a pleasant experience. Thank you guys for making it an easy and understanding !!!!

I was having a bad day and came in to pay my bill. I spoke to Carlos and Tom, who cheered me up and set me up with a new phone. Carlos was so knowledgeable and kind and Tom was such a great help. I had a great experience from those 2. Definitely coming back there only and telling my family! Thank you guys so much

Tom and Carlos (manager) were awesome. We spent less time getting new phones than I have ever experienced and Tom was so cool and knowledgeable. My husband was very pleased with the service, phone coverage, everything....especially compared to his horrible experience at another carrier that shall remain nameless...but just know...Verizon good Sp__t bad. Fill in the blanks. Go see Tom T there! Great service! Thanks Tom!

Extremely helpful. Cassidy, Jon and Carlos were very patient and kind. Spent a lot of time with us and never lost their enthusiasm and great work ethic. They solved all our problems and more! Taryn was beyond helpful. She walked me through ways I could improve my plan and save money, she was patient and incredibly sweet. I recommend seeing her directly

Tom and Carlos are Amazing people, they helped me save so much money. I switched from sprint( who sucks). Got a great deal on brand new phones. I personally recommend switching to Verizon.

We went to Victra in Factoria beause my Cell phone was doing unusual things and nothing was the same as it had been. Taryn immediately helped me and within just a couple minutes had my phone working and back to normal. We were also given a reduced rate after being customers for over 15 years and ended up upgrading my husbands phone too. Taryn was outstanding and gave service with a smile along with knowledge and efficiency.

I got a new work I phone replacing my old flip phone and Caleb was amazingly patient first setting up my Apple ID and then was able transfer my 500 + contacts saving me hours. He did so while answering lots of my questions while helping me, Verizon staff and other customers and was aware of everything going on in the store. Caleb provided great customer service to me and everyone else in the store. Great job! Thanks,Scott ThomsonCity of SeattleProperty Management Specialist

I didn’t have life and they gave it back to me💕😢 I will never forget the amazing soldiers there to help me today‼️

Take that logo off the building. You lead people to think you are actually Verizon, and you are not. You charge for things that are free at any Verizon location.Misleading and a waste of time.

I bought my Pixel 3 from this location. Great service. The store manager and the employees are very helpful and friendly. I would recommend anyone living or working nearby the Factoria mall to check this place out.

I worked with the store manager, Caleb, on two different occasions to upgrade my phone and transfer content from one phone to another. I was incredibly impressed with his professionalism, knowledge, and ability to multi task. It was very clear that every customer that walked through his store felt like their expectations were exceeded. I have never before met a manager that would go above and beyond to meet his customers needs. He was a fountain of knowledge and managed to keep every customers needs straight. I would gladly come back again and recommend this store to everyone!

Matt was amazing very helpful and was able to get my new phone out the door fast.

Cell phones & service. Helpful staff.

Had some issues transferring all of the media from me old phone onto the new, these guys stuck with me for 3 days to make sure I got everything i needed. They were honest, helpful, and went above and beyond for the customer. Would absolutely refer someone to this location.

Going to the Verizon store is usually a 2+ hour ordeal and can test ones patience. However at this store, I lucked out and was in and out in less than 30 minutes thanks to Carlos. Carlos has outstanding customer service, was very professional, and never once tried to hard sell anything. 5 stars!

I came into Vectra (Verizon store in Factoria Mall) with a broken phone like a wounded animal limping into a predatory ambush. I was shocked to have left the store with a new flagship smartphone & tons of accessories for less than I would have spent on my insurance deductible for a refurbished, outdated phone. This was after exhausting any possibility of resurrecting the old one. Thanks for treating me with care & compassion when you could have easily taken advantage of anyone in my position. Ill be back to upgrade the wifes phone!

Great service, good people. We went to this location after cancelling our services with another carrier, disappointed with our experience at said retailer location we walked into this Verizon reatiler not expecting much. And were greated by an awesome team of employees who made the switch very easy, fast and enjoyable something we had not experienced at T-Mobile. We will be referring our friends and family and will be customers for a long time because of the great service and friendliness that was demonstrated here.

Came into the store needing help setting up my new cell phones. Caleb was able to get both my phones working in no time flat. I am not super good with technology and he did not make me feel stupid. Will definitely go back if I am in need of technical support. Janice and the other gal were super friendly and nice.

David is amazing....The best customer service experience I ever had. He has a customer for life.

Cory was great service was fast and made easy

It was easy and quick to get my new phone here. Thanks for everything!

Wish I could say something more positive, but when I came in there was a young man helping 2 customers and one other waiting. The rep did not greet me, say I will be with you after I assist these three people or even Hi, were a bit busy. It will probably be another ____ minutes or acknowledge in any way that I was there. You know, standard customer service practices that lets customers know they are valued.I had come in to see about starting an account for 4 lines with them for my family...but seeing I was there for 20 min w/no help offered, then came back AN HOUR LATER and they were still unable to help (although the assistant manager did acknowledge me and let me know the situation) I cant with good conscience entrust the main form of communication for my family (who is spread out in multiple states) to a company that seems to struggle with general support. Hello TMOBILE!!!

Ethan is awesome! Patient and considerate as well as very knowledgeable.

Grace was very very helpful and fast getting me into my new phone. She also recommended a new shared data plan for my phone + Jet pack that will save me money each month. I would always go back here vs on of the bigger, more busy, Seattle/Bellevue stores.

I got tired of being mistreated by another cell company and decided to go with Verizon. I found your store and Chris Selle, your store manager, was superb! He made the entire experience so easy and completely painless. I am definitely recommending everyone I know to start using your store and to ask for Chris specifically!

Shanna repeatedly gives us the BEST service. She is smart, gives excellent customer service at all times. We love working with. She is a great face of Verizon.

I had the best experience in buying myself a new phone! Billy was so patient with me in my ‘technically challenged’ state, we had many laughs, it was like being with family! I’m so excited about my new phone and also my new tablet, it’s like Christmas came in September 😊

Very happy with the purchase, I switched carriers from ATT to Verizon. Carlos, the store Manager made the switch very easy. I would definitely recommend them to my friends and family.

Javier is the best of the best he always helps me with my phone! And Rebecca she’s an amazing manager she’s just so lovely! Jae is awesome as well I love this store

June 4th, 2019 I went to Verizon store in Factoria and was not aware of an Authorized Retailer called – Victra.I requested screen protector for iPhone 6+ and was told by a young man the item no longer available because it is an old model. Meanwhile he checked my phone and offered a monthly discount of $20 if I switch. I declined his offer because I was leaving for Europe next day and requested my Iphone to be handed back to me. The young man ask to see him precisely for an upgrade.At the airport, I realized the speed surfing internet was painfully slow and I didn’t have time to call Verizon to clarify the situation. After returning home, I went to Bellevue Square Verizon (real Verizon) and was told from General Manager the speed for my phone to be set at its lowest setting. This is unethical business strategy.

Cassi was an amazing help with my switch. She got me a brand new phone. Best customer service ever!

Went to Verizon and got a new phone and the manager and his assistants were very knowledgeable. I am very happy with my purchase. Thank you Sheanna and Carlos!

Caleb Davis and Mike Blaksley made sure I had the best experience possible. I came in after losing my phone and I spent less and got a better phone than I had before. I could literally hang out here all day

Corey was super helpful.

Caleb (the manager) ROCKS IT!!Superb customer service! Best I have ever gotten at a Verizon store and I have shopped at more than eight and dealt with them on the phone countless times! Such good service I had to buy him lunch! :)

Wow! What a great experience. The Manager (Chris) was AWESOME and offered me top-notch service. He was very professional , patience and answered all my questions. And as a first time buyer of an iPHONE, I walked out the store fully equipped and ready to go! Now that’s what I call service, and as a Bonus I received a free SAMSUNG tablet.My experience was positive all the way around and this is definitely the place to go-- I know you will be pleased with their great customer service.

Caleb is the BEST manager of ANY Store ANYWHERE!!! We have NEVER experienced such incredible customer service. We highly recommend shopping here for all your Verizon products.

Caleb was the man! Went wayyyyyyyy above and beyond and hooked me up with all kinds of stuff for a great price. Helped me out every step of the way, made it smooth and easy.

Love this Verizon location! Great place and service!!

Great customer service!! This guy name Caleb, he was just amazing with help us out and he was doing everything he can to find what was best for me and I was just really glad he was the one helping me out. Thank you!

Taryn was great. Very patient and thorough.

Terrible experience leading to a complaint filed with the BBB. Customer Service is non-existent. If this is the service that Verizon provides, I recommend going to another carrier entirely. I now have an unauthorized HP on my credit, lost a phone number I have had since 2003 and even received a bill from Verizon. I walked out of the store with no service, no sim card, nothing.

I love this store and always get the best service when I go in. I’m loving my new iPhone, thanks Cassi for helping me get set up 🤗

We got our phone yesterday from Caleb Davis at the Factoria Verizon Store. Caleb was wonderful! He was professional and engaging. We really enjoyed working with him.

Store manager Carlos help me setup my new iPhone X’s max I was really impressed with the service

These guys were wonderful helping out my son from out of state getting a new phone! Service was exceptional especially if you have Verizon.

Chris is one of the hardest working guys I know. Hes gone above and beyond for me several times and continues to impress!

Warning: Verizon has terrible Mercer Island coverage. This seems to be the closest store to Mercer Island so thought I would just warn possible island shoppers about the coverage. Theres some coverage on the east and west sides of MI, but along the entire crest of the island youre just out of luck. This comes not only from my own experience, but from numerous MI neighbors. Ill change my review if they ever decide to offer full island coverage.

I recently stopped by this store to upgrade and had a great experience. Brenda was extremely nice and helpful. Ill be going to this store from now on!

DO NOT EVER GO TO THIS PLACE!!!! Bunch of cheaters. They sold me a phone at full price even though i was eligible for free phone. They promised me a free upgrade and when i went back after 2 months realizing it was not there. They didnt even bother to call me back. When i went back to ask about the phone. They basically asked me to call 611 for help. Bad service. The lady could barely speak English. For every question they would talk in a different language. Bad customer service. They should be given 0 stars

Great service!

Service is reasonable however VERIZON are in business for profit.