My rental was covered by an insurance company but I could rent from anywhere. I liked Enterprise in Bellevue as I called the night before and was promised a Nissan Maxima like car within my insurance allowance. When I showed up in the morning there was no decent car I liked. Had to get what they had and hated it every day I drove.Besides, I waited 40 minutes for pick up even I was less than 5 minutes away, and was promised to be picked up within 15 minutes.The worst Enterprise location I know. Shame, really.

Professional and efficient service, great prices, and always brand new or highly maintained vehicles. Worry free for any possibility to have the vehicle stuck in the road, you immediately get their assistance, in repair or replace the vehicle, whereas, imagine if that occurs with your personal vehicle! Enterprise has branches everywhere!

Very poor customer service. I walked in there asking if I could return a car I picked up from SeaTac and their manager Daniel said he would email the SeaTac location manager the next day and let me know what the $ charge would be. He asked me to call this location the next day to follow up with him. I called the next day and asked for Daniel but was told by him that he sent an email to their general inbox and got nothing back so he does not know the answer to the question and has no way of helping me or directing me to anyone. He actually told me I can drive out to SeaTac and ask myself. I mentioned to him that this was why I asked to drop off at his location, so that I do not have to drive out to SeaTac airport.

Extremely rude customer representative at desk. Completely unprofessional. I was late for my reservation and they gave away my reserved car without calling or confirming with me. When I reached I was told either I have to wait for an hour or rent a car that is 6x the price of car I reserved. So I come back after an hour and I am told that again that they gave my car away to someone else and I have to rent the costly car. I think its some kind of scam they are running where they lure you with cheap online offers and then try to give you costly cars. How come when I can book a $30/day car online they only have one $180/day car available when I reach.Edit 1 : They reply promptly to drop an email to them as they will look into the matter but no one replies on the email.

The process was alright. My experience with Hertz was better and smooth. I knew what to expect from the beginning to end. I was charged an additional day when I returned the car as instructed. I have pictures. I wasnt provided a receipt until I requested one. I wasnt informed that I would be charged, perhaps thats why I didnt get a receipt. I was told I would get reimbursed.

Very unprofessional. I would never rely on this location and would take my business else where.Booked a minivan 2 weeks earlier and called the location to confirm the availability 15 hrs before the pick up time. They said they are relying on return and asked me to call back early in the morning, so did I and they conformed the availability. Went to shop on pick up time but had expired license so requested them to hold it. One person did assure me that he changed the pick up time to 12 and it will be available.Turned up by 12 for picking it up and car was not available so they said they are upgrading it to another car and showed me the vehicle and said yes though I had to pay extra. (While this was happening I noticed another customer who came after me enquirers for a full size suv and the car they showed me was the only one left) I saw the other rep talking to the one helping me, with out thinking twice they told me they cannot give me the car.WASTED 3 HOURS OF MY TIME AND HAD TO USE TAXI IN PANDEMIC BECAUSE OF THEIR GREED TO MAKE FEW BUCKS EXTRA.

Not only were they late opening the place but the car I reserved a week in advance wasnt there. No call, text or email to warn me. Had to scramble to save the trip we had planned. You couldnt pay me to go back.

Referred from belvue land rover! Was on hold and hold and hold? Waiting for a quote than never came through? Very unprofessional, would never do business at this establishment

Quick, smooth service. Conscious and respectful of distancing.

Overall, great service, including handling of a minor hiccup. Showed up to pick up a vehicle, and was able to choose between two similar models, which was a nice option to have. When there was some confusion in pricing (reserved via credit card program), Cheyenne was kind enough to stand outside while I called into a support line, and ultimately talked to support to resolve the issue. While the pricing dilemma took at least 30 minutes to sort out, I appreciated Cheyennes willingness to work with me in ensuring everything was sorted out before I left. Returning the car was a quick key drop, and I got an email confirmation the next morning.

Love renting at Enterprise. Quick and wide range of cars available, makes it easy.

Good process. Swift and really good staff. They have several outlets and its easy to get cars. Try to book and appointment and go as you might not find the type of car you are looking for if you simply drop in.

Outstanding Customer Service and support. Had a problem with a door not locking. Called to report the problem. Upon my arrival another vehicle was waiting with a quick transfer of keys, sign a few documents and I was out in less than 5 minutes.

Worst customer experience. I guess the manager is Machael, he’s NOT a worthy manager to be. The car I took had a mechanical issue and when I went to switch out the car, I was told that the car is rented at a different location, which is couple miles away and they are closed on Sunday - I told him the same, but he kept on arguing that the car cannot be switched here as it is a drawback for the dealership and I was like kind of surprised hearing to that. They have quite a few cars sitting in the lot, he confirmed me that they are available and he doesn’t want to switch for me as they’ll lose the car from their list as I rented at a different location which is couple miles. This is something new to me, and if the car has mechanical issues, what should I do?? I didn’t like the way he spoke and I left the enterprise location without arguing...I’m a loyal enterprise customer for years and I do have a corporate account and today, I decided not to rent or do business with this enterprise location because of this experience and I’m not recommending to others as well

They pulled a bait and switch on us when we arrived! I reserved a small car for my wife while I was there on business. Upon arrival (I was 10 min early) there was another customer picking up a small car as well and apparently it was the only one they had. The were going to put me into a small SUV and when we went out to look over the car I was told by a extremely rude employee that I needed to pay a extra 20 dollars a day for the car because they were out of the car I had reserved and the SUV was a upgrade. It is not my fault they cant supply the car I reserved and the upgrade should have been free. I travel for a living and I rent cars weekly and I always get upgrades for free if the car I reserved is out. I will not rent from Enterprise anymore after the smart remarks made by the employees when left the office. I will also make sure Enterprise is removed from my companys preferred rental company list.

Great service, great vehicle, easy in and out renting.

Super great experience, very frictionless. Staff was super friendly and were able to answer all my questions and meet my needs! Will rent from them again!

If I could give less than 1 star I would due to the discrimination that I experienced at this location from the heavy set Caucasian women. I went to rent a car for my father that was in town for a few days and she all but harassed me for evidence of my credit card terms which I did not want to share and refused to provide me service unless I gave her what she wanted. I have rented cars for personal and business needs for more than 20 years and have never been treated this way. I have to believe its because I am a black man because other ethnicities that were getting service at the same time that day seemed to have no issue at all. I am a Saint Louisan and usually only rent from Enterprise because of its ties to my hometown but not any longer. Im sorry but this place has lost my business and I would not recommend this location to any others.

Terrible service! Overcharged! 2299 Bellevue location tried to rent me a $150/day vehicle that had a service light on and no working heat. After I took the $35/day vehicle they still charged me for the broken down vehicle. Took hours of my time to get it corrected and still no valid explanation. Review your contracts!

First got screwed at the NE 8th St, then I made another reservation at this location of 140th and when arrived was told that vehicle was not available, offered a different vehicle that was not what I needed for. Thankfully after waiting 20 talking to customer service and no resolution I decided to take my business to SIXT Car rental. They even brought the vehicle from another area just to help me not ruined my family vacation. Please stay away from this place. They lost my business and other people need to know this.

Is a good place to rent a car. I always recommend this location to all my friends and family because they always help you to get the best price. Exelent Customers service, all the stuff there is ready to help you.

I was charged twice for my rental, tried to contact them again through Submit a Question to our Support Team, if thats not working, will come back and really give a one star. I booked a reservation through Chase portal and paid there, however, the work staff made a mistake and booked another one directly in the Enterprise system when I picked up the car and charged my credit card again. This made me charged twice for one same rental.Update: they didn’t resolve any issue, and just kept telling me to turn to Chase, clearly Chase only knew I had one reservation but enterprise should have known I had two. Did not give one star at last, considering the staff’s effort, however, it’s still their system issue. So, please be careful with them

Excellent service for getting a rental while my car was in the shop.Pickup service from the Auto shop to the rental was very convenient and timely.

Had a reservation through insurance because some Yahoo totalled my truck. Apparently, having a reservation doesnt mean that they even have anything available. I called 4 different locations before finding this one that had one vehicle for me. After driving the hour to even get here, I was then told that the $200 deposit was going to be out of pocket and since I didnt have a major credit card, they couldnt help me. Wouldnt even take any of my 7 different debit cards.This whole company is a joke.

My experience was amazing. Konrad was extremely helpful and the vehicle was fantastic. It was spotless and was a pleasure to drive.This was the best rental experience ever !

Everything went smoothly, no complaints from me. Nice place, good service, the rental I got is nice. I dont have anything to say about prices, as I got the car through my insurance, but everything else has been good

Arrived couple minutes later than their closing time on Saturday. Tried to call their cell posted on the window but was re directed to some robot. There was somebody inside but he just sat there watching us without answering any of our questions and he even shushed at us. Vacation RUINED.

So It was closing at 2 pm and I got there at 2:02 pm. I know, I was late and it was my problem. But the lady closed the door in front of me when I reached there. I literally had to knock on the door because she was trying to ignore me by not looking at me.She was faking pretty good trying to pretend she has a lot of work, while she was just moving around.Then somehow I got her attention and she came at the door just to say she can’t help me anymore. Because I am 2 minutes late after closing.I love enterprise but this kind of service makes me sick. She didn’t even have that helpful attitude. It was just straight no. I guess she doesn’t like her job that’s why we have to suffer.

Very friendly staff! Easy to work with. Great experience!

Good service good cars reasonable rates your neighborhoods car rental

Connor, Thank you very much for a good service, free pickup and return. Very pleasant experience, definitely recommend this location to anyone !!!

Always get great service from Enterprise. They have a pretty rigorous training program and it shows. Very professional, friendly, and responsive. Anytime Ive had issues in the past theyve been very accommodating, as well.

Got a clean and almost a new car.Elizabeth gave me a good deal and also explained why it is always better to spend extra to buy insurance from Enterprise instead of waiving it and trusting credit card insurance or personal auto insurance.Would recommend renting from here and would definitely rent again if need be.

They made way easier to rent a car ..Great service

Excellent customer service by the Bellevue East office. I came in at 9am on a Sunday and they helped me renew my rental car in a friendly and professional manner. I will keep renting from this location as the staff is excellent.

The manager, Daniel, is excellent. Great customer service.

Great service. Responsive. Understood my situation. Elizabeth and Tyler were very helpful. Their professional behavior and focus on customer service speak well for themselves and Enterprise. Enterprise, once again, demonstrates its focus on customers. Much appreciated.

Staff are fantastic. Friendly, positive, professional. Unfortunately, the staff are not supported with adequate staffing or any kind of technology that helps to make their job easier. This results in long waits for customers (25 minutes from the time I got into the line until I was helped) and frustratingly long paper forms that staff has to use to process the rental.

Rented several cars from here and for the most part have had decent experiences, however, the last time I rented a car it was AWFUL!! HORRIBLE communication. Employees didnt understand their own credit card policy and I was told 2 different things from 2 different people. I rented the car in September. I dont remember the employees names. I hate posting not so good reviews but also think it is important for people to know these things.

I went to Enterprise for the first time over the weekend without any reservation and got Nissan Rogue on discounted rate. The executives were very friendly and provided car without taking much time on the paper work. The car looked new and well maintained with full gas. I have also applied for their weekend reservation with coupons which is very economical. I would recommend their service for any new customer looking for rental car.

The people are awesome here. And the rental experience was great. Just was not happy with the rental car I drove. To be fair the car itself was comfortable and fast. But when you pay for a luxury car, it should be luxurious. The car was an Audi Q3 it it was like driving a Jetta. Enterprise as a corporation need to re-evaluate how they categorize their cars and and not base luxury simply on the manufacturer.

First of all, the car smelled like cigarettes and nasty chemicals used to try to remove the smell of cigarettes. Second of all, the company that supposedly Picks you up, doesnt actually pick you up half of the time. They only do it when it is convenient for them. Not weekends. Not holidays. Not anytime they are short staffed. So, their tag line is BS. The fact that they pick you up is the only benefit they offer over their competitors. Without that, you might as well shop elsewhere. I suggest that you do.

Friendly staff and great customer service. Only con is the wait times on weekends, but expected in a busy neighbourhood and the staff try to help through as much as possible.Couple of times they couldnt provide the pick up service and promptly compensated by cutting down the fare or giving free fuel. Awesome!

I had a positive experience here and with Enterprise in general. I rented a car for around 7 consecutive weeks with only a couple of minor hiccups. My past experience with Hertz was much worse.

Clean cars, speedy process, less hassle, plus theyve pick up service. Thats awesome customer service.

The worst customer service. I had a reservation for an insurance rental through Enterprise, and heres basically how the process went for me:-Insurance reserved car at this location, due to convenience for me-Never received a callback as promised, so I called around 4PM on 12/20 to verify they had my reservation to get a car. Was informed that they had tried to call me several times yet my phone had no missed calls from them. Asked when they tried to call, was refused an answer.Additionally, was told that the only thing they had at the location was a truck and to come back the next day.-Called today, was told by a very flustered employee (iirc Kathrine) that they didnt have anything again on the lot and that I should speak to the 800-line reservation agents to actually reserve a car.-Was transferred to the 800 line, who was surprised to hear what had happened in my situation. The agent (whos name I forget) was kind and helpful, and worked to find me a car at another Enterprise location that I can pick up this afternoon.So really you had one job - get me into a car. Take my reservation and put a set of keys on it, then inform me that it was ready for me to come pick up. Somehow this Enterprise location seems completely incapable of doing just that basic thing.I was reminded over and over with their hold music how much of a difference being family owned makes. In this case, family owned clearly means poor training and badly established procedures. Perhaps a corporate overlord would help matters in establishing baselines for expectations.

The people at Enterprise in Bellevue on 140th and the Totem Lake location has been amazing. They are always able to answer questions right away and they are professional and personable at the same time. The cars I have rented always run perfect and are clean. I highly recommend Enterprise!

Quick, easy and convenient. The staff was one of the best people I ever met and they guaranteed my satisfaction. The car was incredible. All in all, a great experience and Ill go back more often for my rental car needs.

Great Service from the staff at check in and check out. Great competitive rental prices. I notched one star down because there was a smoke smell in this recent rental which I hadnt had a trouble with on previous rentals.

I would give a 0 star if there is one. Never rent a car with enterprise. They ruin our vacation. I made a reservation a week ago. They gave me a call to confirm two days ago. When we step into the store. They told me there is no car for us. Thank you very much enterprise for ruining our weekend.

Great service! Fast! Convenient! and below estimated price! They even gave me and upgraded car for equal value.

As Enterprises flagship branch in the area, they really do deliver. Friendly and professional customer service and the fact they remember my name (Im a regular) is a very pleasant touch. Usually will accommodate with upgrade or vehicle swap-outs if they have availability, which they usually do considering the large size of their fleet. Pick ups and drop offs are also usually provided depending on how busy they are, aka if the Microsoft crowd is lined up.

I went there because it was recommended by my insurance company (I have car rental provision in my auto insurance). Due to some communication error ( I guess), My insurance company told me that they would pay only $20 per day for the rental car (while my actual car is in body shop ). I have specifically asked enterprise sales person that I dont want to pay even one $1 more than what was covered by insurance and I can take any kind of car they have for that price. They cheated me outright ( I admit that I am blissfully ignorant about how they do this business). Initially they gave me a car I pay $20 out of my pocket, they lied they dont have any other car. When I decided to walk out, they abruptly found another car(some one just returned a car) which is within my price. But the daily rate on this car is $29. I still insisted on walking out, then they scribbled a number $13 on the same piece of paper and told me that it would be $13 + taxes per day. I thought it would be less than $20 per day and left with the car. When I came back to return the car they told me It meant that $13 is out of pocket expenses. Also they cheated me on toll charges by telling there wont be any extra charges for using toll services (I couldnt add the car to my account)I had a wonderful experience with Hertz Car Rental (near 132 nd street)I strongly recommend not to use enterprise rent-a-car. I would certainly avoid them like a plague.Thanks

GREAT site to do business with!!! The associates worked together to ensure my satisfaction and they went above and beyond for my service. I was picked up at my hotel and enjoyed the conversation regarding touring the city with the driver.I would definitely recommend this office.

Got free car upgrade... witj multiple options to choose.. my kiddo chose the car and he loved it so much...

Very good service. Sometimes you have to wait to be checked in. Very courteous staff. They try to sell additional services like damage waiver, personal protection etc..easy process.

One of the good people to work with for your rental car purpose , they are very helpful and kind enough to take care of your issue any facing while renting the car

Satisfaction ..ticked!

Very good service. Very helpful reps and a great car for the segment I had booked. However being such an old customer with enterprise, they should sometime offer upgrades and all. when I was renting in Indiana, I was farely regular and I always got good deals at Enterprise.

Excellent service and staff is so friendly and helpful

Enterprise, in Bellevue has the best customer service!! they always make sure Im extremely satisfied, and ready to accommodate us however they can. We will continue to rent exclusively from Enterprise.. Great Job Team Enterprise Thank you, for making our rental experiences enjoyable!!

1. Very professional and cordial staffs.2. They offered me a free upgrade to Ford Mustang.3. Offers good discount.Christian and Natasha were very professional and helpful.

Friendly, helpful staff. Great selection. Would be happy to use again if/when I ever needed another rental.

The employees are nice, just a bit long of wait but I would say thats normal

I cant say its different from any other Enterprise. It does the trick. The parking lot is a little messy because you pick up your rental in the same area customers park (its a strip mall), but Ive never had a long wait, and the quality of car you get is pretty good.

Their service is flawless. I rent 3 times and all of them without a problem and especially they covered up me with a 2019 Dodge charger though I reserved a Nissan versa :))

Service was quick and accurate through the whole rental experience. Everything that was quoted over the phone and in person was spot on...no surprises on charges. Both Nikki & Rachelle were awesome!

Hassle free booking, clean and well maintained vehicle and easy returns. Looking forward for more rentals with Enterprise. They accidentally added Road Side Assistance charges which I didnt ask for but it just took a 2 minute call to get that reverted. Got the amount credited in 2 days. Superb service. Keep delivering like this guys.This time they gave me a new GMC Escalade. Awesome car, super fun to drive with fully loaded features. Thanks Enterprise. Renting cars from you is a pleasure that I would continue to have.

I have been an Enterprise customer for almost 4 years now and I rent on monthly basis most of the time.My association with them started in 2011 when I was on east coast and I had rented their cars for almost 15 straight months. So affordable and classy. Didnt need to buy my own car. They treated me like a family members.Later when I moved to West Coast to Bellevue, WA Area; I needed to rent a car for a month as I was moving back to my country. Thats where Enterprise came back in to help me.They not only gave a wonderful booking experience, but the best price.Their specialist John actually gave me advice on how I can save money by taking my own insurance then renting the car. Clearly Enterprise is not obsessed with making money.Enterprise is obsessed with customers. Great!Special thanks to John and Bob working at this branch. :) see ya.for reference: My booking with you guys was in the month of April2015 and my name is Abhinav Gupta

Enterprise is best place for rental and customer service, my personal experience with enterprise Redmond location. They never said no anytime, very comfortable and arrange car from anywhere in time.Good service and trustable

Customer service at the Enterprise office at 2299 140th Ave Bellevue were excellent - there was an issue with a vehicle that I rented but they were more than generous in adjusting the rental charges such that I have no complaints whatsoever and would gladly rent from them again next time I am in town

Quite satisfied with the overall experience. It was simple, fast and smooth the entire process of booking, picking and dropping the car back.

Wonderful staff. They upgraded my compact to full-size for free. They pick up and drop off on time.

I had a problem with the vehicle, and came in the branch - was told that there was no vehicle available to exchange. The guy took my name and my # saying that if there is anything available within the day or next day, he will call me. Never heard back anything.edit: got asked to contact but when contacted, i got the run around by the reps answering the emails...no idea what is going on

My place to rent a car for personal and when it comes to get a customer a rental car and they are reasonable with clean and newer cars with great rates

Professional, courteous, accommodating. Some of the (sadly rare) folks who grasp the concept of good customer service!

Jason and Lauren /laura who work here are really helpful people. They arranged for my taxi fare to be reimbursed when they couldnt pick me up and also dropped me home after I returned the car. My house is like 25 mins away and Lauren decided to drop me as she didnt want me to waste an hour over a bus travel... Also this was at six when they were closing down their office.. Thanks guys :-)

Delightful experience with enterprise. Picked up my car here in Bellevue NE 40th street. Though I reserved a compact car in week end offer, it was upgraded to sedan at no cost. Joe, who assisted us with our reservation was extremely helpful and friendly.

Love thesw guys. Very down to earth and professional. They get you in and out. Appreciate you guys! #LOYALCUSTOMER

Reserved car through online. Though i have booked basic model i was given higher version for same price because of lack of availability of basic model. I could able to pick up car in 5 minutes and drop it off in 5 minutes.

I received excellent service and a great car from this Enterprise office while my care was in the repair shop.

Whenever i am in bellevue will use this agency to rent my car, they have the best customer service. would recommend this place.!!

With literally over twenty rental experiences with this office, I would refer them to my closest friends and my top clients. I have not had one bump in the road when renting with the 2299 140th Ave NE Bellevue office, from car availability to insurance issues this is the office for you! I have rented the smallest car in the fleet to the largest flagship, they have been clean maintained and vary nicely appointed. This is the only review I have ever given so trust me you will be in good hands at this location!Sincerely, Robert Starcher

Worst service. Never recommend to anyone.

I rented a car from here and retuned to Olympia on a non working day. But I was billed for an extra day which I did not use. I called them and told them about this, they gladly refunded my money back. Kudos

I am a frequent renter from this enterprise location and mostly endup every week there.1. Very bad experience with Assistant Manager Sean Gallacher and I feel he needs some training about the customer service skills from newley hired guys.2. Every time I pickup the car early hours of day from this location, I end up working with him which makes me more upset.3. This guy always gives me a dirty car that is full of dust smells bad or make me wait for 30 to 60 minutes to get a car.

I have over fuel the tank and they are quite comprehending and credit the over part, appreciate their service.

Decent place, quick service, they try to sell you more insurances than you choose or need

A car in my class wasnt ready yet, so they gave me a free upgrade! Fast, courteous service.

I have been using enterprise for a long time, and they always have new cars and vans at very good deals.

Its so easy and comfortable to rent a car in Enterprise. I love the service provided by the team!!!

I had to get a rental car while having car work done and they were very friendly, courteous, helpful, and worked with me alot. I cant recommend the staff enough.

I arrived at SeaTac to a cancelled car reservation (another company) and had to punt by securing Enterprise the following day. Enterprise picked me up a little outside their normal zone, which really helped me start my vacation on a positive note!

Enterprise is super nice! There were these extra taxes not covered by my insurance policy nobody explained to me, so theyre refunding me like 30 bucks, completely taking care of it so I inevitably pay nothing. Also, theyre hooking me up with a free upgrade the next time I come in.Go to the Bellevue location off of 140th, theyre really going out of their way to keep me happy. Granted, take this with a grain of salt since I was partnered with USAA when using them, and that often makes companies try way harder when you have that going for you.

Professional staff, in and out fairly quickly and very accommodating.

Having good experience with Enterprise till date and they are providing excellent cars and support.

So.. So wait time, didnt have much selection. Good customer service and friendly people

Enterprise is very convenient, excellent prices, and good service.

I love this branch in particular - awesome service and really good deals.

Fast and efficient as you would expect. They picked me up and dropped me off promptly.