Cannot speak highly enough of the buying experience here—I worked with Eddie and he was incredibly knowledgeable, kind, patient, and willing to take extra time to walk through all of my options. Literally spent an entire day working with me! After purchasing the car, he also passed along helpful resources and tutorial videos to learn about all of the car’s features. Really pleased with the experience and, of course, my new Civic!

We had a phenomenal experience at Jay Honda. Aundre Hildreth was so easy going and great to work with! We didn’t feel any pressure from him. He made the whole process much less stressful for us. We couldn’t be happier with our Honda Odyssey purchase!

My experience was outstanding. From the moment that I walked through the doors, the team at Jay Honda made me feel welcomed and appreciated. My salesperson Tony Spitalieri was very knowledgeable and took the time to help me pick the perfect vehicle for me. The management staff was extremely helpful and made the whole process a pleasure. I love my new Honda Passport! I will certainly recommend Jay Honda to all of my friends and family.

We bought a CPO Accord. The whole process was very pleasant and smooth. No pressure whatsoever, they were very accommodating in scheduling test drives, etc. We worked with Rob Logan and Val Potapenko. Val was very helpful, courteous, and really made sure that we had a great experience! I would absolutely recommend working with Val. Thank you!

My husband and I were very happy with our experience at Jay Honda. We were helped by a gentleman named Mike in the service department who was friendly, professional, and helpful. We would certainly bring our Honda Fit back there if it needs service in the future!

Great people and no gimmicks. Took a very long time to get through the buying process (we were there for four hours), but overall experience was excellent.

I had a decent experience here. I bought a good car at a decent price. My only complaint is the high pressure sales pitch when signing final documents - the finance man did his best to sell me additional warranties, plans, etc. I really dont need. I had to go back to remove one. Otherwise, it was pretty smooth sailing.

Super easy to work with. Very friendly staff. Our salesperson, Doug, was on top of things and made the process go as quickly and smoothly as a car purchase can go. The finance guy was the same way -- friendly, no-pressure, and made it easy to get in and out. Will definitely take my Honda shopping here in the future.

The staff is friendly and knowledgeable. They went out of their way to make sure I got exactly what I wanted. Although I was originally waiting for another associate, Ms. Edwards took care of me in that associate’s absence. Ms. Edwards was patient, kind, and set the kind of standard that sales associates should strive for. Mr. Carpenter, the finance specialist, sealed up the deal. He made the process painless and explained the different options available to me. Finally, the manager came out to talk to me prior to my departure and officially welcomed me to the Jay family. I’m very pleased with the staff and my vehicle!!! 🤩🤩🤩

Wonderful experience! Great car for a great price. Salespersons (Rob, Ray, Val) finance person (Ira) knowledgeable and extremely helpful! Thank you for making my purchase so smooth. A special thank you to Rob Logan for all his follow up.

Weve been using Jay Honda for years for our leasing needs. They are always very courteous and professional, and we only had positive interactions with all their representatives. They give fair prices and are very responsive to their customers needs. Strongly recommended.

I had a phenomenal experience at Jay Honda. Miki Genao was an outstanding salesman who was able to get me in an affordable 2017 Honda Accord which I am absolutely in love with. The whole process was fairly seamless and being that this was my first time at an actual dealership I found this very comforting. I drove off of the lot looking much better than I drove in and its all thanks to Miki and the guys at Jay Honda. Keep up the good work!

Normally I dread car shopping but Jamie and Doug at Jay Honda made the process painless. The prices were great! We had a fairly complicated transaction so Doug’s attention to detail was appreciated. Doug also answered all our questions about the cars adequately and was a pleasure to work with. We will be back.

Used cars are in high demand.. most dealers are willing to compete w other dealers to give you incentives when turning in lease. No this dealership is greedy. Gave a flat out no

I just renewed my third lease with Jay Honda and their customer service and prices are fantastic every single time. I was there yesterday and their entire team did everything in their power to make sure my experience was as perfect as possible. They are knowledgeable, enthusiastic and a customer centric dealership that I look forward to getting cards from for years to come.

I have purchased three cars from Jay Honda . I had a great experience each time.

Amazing service, both to the car and the customers! We had an issue causing us to stop on a long road trip. Luckily we were 2 miles from Jay’s Honda. They got us in right away and fixed the problem within 2 hours. They showed us what happened by bringing us back to the car.Special thanks to Sandra and Steve for all their hard work! We cannot thank you enough.

I accompanied my daughter during the purchase of her nearly new Honda HR-V at Jay Honda. It was a very pleasant and smooth process, and her salesman Eddie Ornacio was amazing. She saw the car online and contacted Eddie who immediately responded, answered her questions, and sent her a walk around video. He had the car ready for her to test drive when we got to the dealership and had it detailed and topped off with fuel as soon as she signed the papers. Fantastic experience!

Dennis and Anthony are top notch! Felt very comfortable asking 1000 questions and never felt pressured to do anything. I love love love my new Honda Passport!

The service staff are awesome! They were able to get me in for an oil change before I left for vacation. Got me in and out and assured me that I was good to hit the road. I love the staff as well as my sales team of Omar and Ira. We are on 8th lease with Jay, Family tradition!

My experience has exceeded beyond my expectations! Like I cannot thank Eddie enough for helping me with my vehicle purchase. After getting off of work Thursday, I had to pick up my 6 year old who was already restless and hungry and then had to take him with me to try to figure out what to do with my old CR-V, which the lease was getting ready to expire on. Eddie made the experience so smooth and effortless. The entire time while helping me he had the patience and kindness to entertain my over hyper 6 year old. Not once did my 6 year complain that he was tired and ready to go. NOT ONCE, and picking out a car is not a quick task, as you may know. I have never seen a skill like that in my life until I worked with Eddie. He really worked with me to get the best deal that was comfortable with my family. He was completely honest and genuine and words cannot comprehend how appreciative I am of that, because I’ve had people that shuffled me off to someone else because they thought my case was too complicated with having banked through US Bank with my lease. I was not treated as just another sale for him, my quality life truly mattered. I did not meet a salesperson while purchasing my car that day. I truly met a friend! Thank you so much!

Eddie was very professional on making sure that everything he could do was done. He let me test drive my car to a mechanic, mechanic said great car. Terrell came back to me with a 10% interest late lower then the first two he gave me.

We recently purchased our 2019 Honda CR-V EX.Our Sales Adviser Val Potapenko was knowledgeable, and very helpful.We would like to express our deepest gratitude. We are very happy with our new car.Couple days after the sale Val called to check on us. I asked him a technical question about Apple Play function, and he gave me a great explanation!We appriciate Vals professionalism, knowledge, and patience.We were very impressed by his willingness, and ability to go extra mile to satisfy the customers!

I have been a customer at Jay Honda since 2013 and have always had great experiences every time. Rob Logan has taken care of me each time and the service was so wonderful, I referred multiple family members to him and theyve all had positive experiences as well. I just recently leased my 4th car with Jay Honda, a 2021 Honda Civic EX Hatchback, and I am in love with it. Rob helped get me in the exact car I wanted while going extra lengths to fit in my budget. The leasing process was so smooth and stress-free. All of the staff is very friendly and accommodating as well. I dont have a single negative thing to say about any of my experiences with Jay Honda and I highly recommend them.

Just bought a used Honda HR-V from Jay Honda. I worked with Eddie Ornacio and had an amazing experience as a first time buyer. He made me feel comfortable from the moment I walked in the door. I never felt pressured and I think I got a great deal. Would recommend this place to anyone!

Staff were very friendly and nonpressuring. Even though stock was low, I was able to find a car I liked.

Sandy Taylor is the best Service Advisor! She ALWAYS has a big smile to greet me and helps me take good care of my Honda Pilot. I never feel stupid asking Sandy about any concerns and assures me she will take care of it. I drive from Akron just to stay with Sandy. She deserves 10 stars.

Nice people to work with....however, no one wants to address the small battery for the 2019 Honda Fit....that needs a trickle charger all winter long. This is the first time Ive ever had to use one of these. Its really a pain in the neck! Im not able to use my remote starter. Something wasnt engineered right with the electrical system for this Fit model. I may not drive it enough but that could be said of all the cars Ive owned.

Tony was a pleasure to work with and made the experience of buying my first car as easy as possible. If your looking for a new car I highly recommend coming to Jay Honda and making an appointment with Tony for the best experience possible!

Staff was great. No pressure, very honest. Id recommend them to anyone. Great experience!

Outstanding service. Have bought our last 4 vehicles from Jay Honda. Will keep coming back with out a doubt. Happy customers for sure.

Had a great experience here. It was my first time buying a car on my own and the staff here explained everything and made me feel at ease. Shoutout to Eddie and Carl for really helping me out!

Just leased a car for my business at Jay Honda. Abe went out of his way to make sure I left satisfied. Their customer service is phenomenal, and everyone always had a smile on their face. Thank you guys again!

I recently bought my first car through Jay Honda and couldn’t have asked for a better experience. Eddie and the finance team did their best to make sure I received the best price and care throughout the process and I was able to walk out of the dealership with my dream car in my price range on the same day! Definitely recommend working with Eddie and the team at Jay Honda.

We just bought a 2022 Honda Odyssey EX-L from Jay Honda, and had a great experience there. We worked with Dennis Jenkins -- hes a real pro! Dennis was extremely knowledgeable, and was able to locate and equip our vehicle exactly the way we wanted it. Love the Odyssey! We did a lot of research and comparison shopping / test driving. Our last minivan was a Toyota Sienna, which lasted 15 years and 300,000 miles. We looked at the new Sienna, but theyve changed the design (Im not a fan) and the engine (hybrid only now.) For my money, the Odyssey is now the best minivan on the market, hands down!

We recently purchased another Honda Pilot through Jay Honda. They were amazing to work with, super helpful, and made the car buying experience pleasant. We would highly recommend Jay Honda to anyone!

Amazing dealership, prices were the most competitive I had seen and the staff is very friendly. I was looking to lease and Abe went above and beyond just selling the car and helped me understand the many aspects of leasing, answering all my questions along the way.

WONDERFUL EXPERIENCE! DOUG YOU ARE THE BEST. AND JEAN CLAUD VANDAM🤣😂. I WILL RECOMMEND A FRIEND. THANKS GUYS

I had a wonderful experience at Jay Honda! Went looking for different options and left with even more than I could have wanted! Abe Hani, my salesman, was amazing! He was so helpful, patient, knowledgeable, true to his word, and very professional. He explained everything thoroughly and answered all my questions. He had my car ready to go, detailed and with a full tank of gas.JP, in the finance office was also great. He was very direct and not misleading at all. Overall, staff and my experience was great. I highly recommend Abe Hani, JP, and Jay Honda!

Came in for a a parts recall. While service was slow due to many other customers, Service Advisor, Ty Hunt was great! He repeatedly apologized for the wait and went over with me in detail about my service, provided me with future service recommendations, and gave me a discount! Tys temperament was even and professional because, again, it was real busy that day. The wait was not great, but Ty was awesome!

I have been going to Jay Honda for service since I purchased my first Honda in 1990. The service associates explain all that needs to be done. I am quoted a service price before work is assigned. Sometimes a courtesy discount along with the Jay Honda service coupons I use are applied. Thank you Jay Honda service technicians for providing outstanding service to my 2nd and 3rd Honda!

I bought a 2021 Civic Type R and I’ll come back for the next one as long as Tony S, is still there! It was so easy and they all made sure I was happy all around.

I recently purchased my first Honda, a 2018 Accord from Jay Honda. It was a fine experience in every way. The sales person, Angel, was knowledgeable, courteous and personable. He made the car buying experience enjoyable... when its considered right up there with a root canal! I bought a beautiful car at a very good price. I highly recommend Jay Honda in Bedford, Ohio.

Just purchased our 2nd Honda from Jay Honda. Had a great experience! Angel the salesman was customer friendly, very attentive and not pushy at all! Ira was also very accommodating, making the whole purchase process very quick and painless. Thank you both for the great customer service!

We have been dealing with Jay Honda for years, its the only place my husband will go. Superb customer service & amazingly friendly staff. They are a game changer in the car buying industry. No games & no stress!! Dont go anywhere else!!!

I came in for an oil change and tire rotation. However the staff also discovered a leak in my air conditioning condenser which they went ahead and replaced at no cost as it was under warranty. I appreciate the thoroughness of their inspection of my car without which I could have had serious problems down the road.

Outstanding customer service! Tony and Anthony were fantastic to work with on my latest lease. This is my second vehicle from Jay, and we could not have asked for an easier process. Everything was ready for us, we got the exact model with the options we wanted, and the financing/contracts process was very efficient. I would highly recommend working with the folks at Jay Honda to anyone looking for a new or used vehicle. Well definitely be going back to Jay!

In a time when car availability is limited, Jay was able to find me the exact car I want in a timely manner. The service was wonderful and the staff are terrific!!

I had a wonderful experience when purchasing here! Angel made the process smooth and pleasant.

Went in for a recall. Service department was excellent. Repairs were done quickly and professionally.

Tony S. was great in working with my husband and I on getting into our new pilot for an amazing price. This is our second time buying from Tony at Jay Honda and will not be the last. Tony is extremely knowledgeable and really listens to what his customers want. Thank you again for helping us get in to our new car.

Tahja was a very helpful and understanding employee. She made my first car buying experience amazing! I would definitely recommend her.

You cant go wrong going to Jay Honda. I just had my second leasing experience, and both times Rob Logan steered me through the process so seamlessly, knowledgeably, professionally and personably. It couldnt have gone more painlessly and pleasantly. Thank you, Jay Honda and Rob Logan.

Very detailed about what I need fix on my car ..clean service us great

I have gotten multiple card here. Work with Tony S. He’s the best

Great, professional, and courteous service. Eddie was patient and honest, and helped make the right decision. Would visit again.

Awesome job!! I would give more stars if I could.Thank you so much for everything

I am very happy with my experience at Jay Honda. Omar and Ira both make sure that I am comfortable with and well informed about the car that I am purchasing. I have been a customer since 2010 and it is because of the high level of customer service !

I’ve been going to JayHonda for little over 2years and the customer service , maintenance and overall staff are always welcoming and efficient. My only issue is due to the pandemic we no longer receive the car wash with the oil change

My husband and I had an amazing experience purchasing our 2020 Honda Pilot from Jay Honda! We were between a EX-L, or Black Edition Model, upon arriving at the dealership we were very quickly greeted by our sales person Maura. She already had both vehicles pulled up, and we were behind the wheel off on a test drive very shortly after arriving. I had my heart set on the Black Edition, even though it was at the very top of our budget. We told Maura what we were willing to pay, and she got the deal done for us quickly, stress free and without any pressure. We worked with Ira, our financing guy was super friendly and professional and helped make the whole signing process go effortlessly. Before leaving the dealership Maura helped us set everything up in our new car, and was sure to answer any questions that we had before we left the dealership! I would definitely recommend Jay Honda to my family and friends! Thank you again to Maura, Ira and Major for making our entire car buying process so smoothly!

Even though the dealership is a large business, its run like a small, family business--very warm and customer oriented. The work is always excellent and timely.

Working with Eddie was awesome !! He made you feel at ease. I told him what I had to work with and he never pressured me to go beyond what I wanted to spend.

Tony S. at Jay Honda got me into a new Honda at great price. He is extremely helpful and knowledgeable. It was a fantastic car buying experience. I highly recommend Tony, and Jay Honda!

My salesman, Angel, was very professional and helpful with getting me my lease on my new Civic. Very thankful for the Jay team for helping me get a good deal on the lease.

This place had one of the best hospitality I’ve ever had and the staff were sensible, empathetic and proactive... picked my vehicle here as I was thoroughly happy and comfortable with their treatment. Highly recommend this dealership for anyone who needs a transparent, honest and valuable purchase of Honda.... Kim from Sales and JP from Finance team were the best folks there whom I worked with to complete my deal... thanks guys, you are truly and asset for Jay Honda...

Mark is the best service advisor and most trustworthy that I have ever dealt with in my 73 years of dealing with service advisors. During my last visit as always he works to resolve an issue, the latest being resolving a transmission problem, in the best and least costly way to solve the problem.Thank you Mark.

My entire car buying experience was fantastic. I went there to look at a certified HR-V, and everything about my time there felt right. I bought it that morning from my salesman, Abe, who made the entire process enjoyable. As a dealership, I highly recommend them!

Service was fast and thorough. I’m very pleased.

They are extremely professional, staff is courteous and friendly, and they keep the customers informed about the status of their service. I would definitely recommend them.

Rob Logan is the best sales guy. I am on my second CRV and will continue to return to Rob for my vehicles. He does whatever he can to get me the best deals and is honest and friendly and not the typical sales guy.

Recently went to Jay Honda to purchase my first vehicle. My sales guy Val was extremely helpful throughout the entire process. I would definitely recommend this place if you are looking for a honda.

I have been leasing Civic coupes for many years with Jay Honda and just recently leased a Civic Hatchback (currently not making a coupe). My salesman Christopher J. was very helpful with understanding where I needed to be at with my payments and was very knowledgeable about the vehicle and helping me with the transition. He also helped me in setting up the features in the vehicle and explained to me in depth about the new features I didnt have been before. He was very personable and pleasant to work with and the process didnt take long at all.

Wery professional and customer friendly company.

I was interested in a vehicle, however it had a lot of scratches and Tristan the sales person told me that it was in the process of being repaired. I said that my husband had to check it out too. He said that he could hold it for me with a $500. The next morning I called because we decided not to go with that car ( less than 24 hours) and was told that it was not refundable. I wish he had pointed that out to me. Because why would I put a deposit for a car that I was not 100% sure? I also wanted to make sure that the scratches were taken care of.

I worked with Angel & JP both really cool guys I’m happy I got to work with them. Entire office seems pretty laid back

I spent just under a week attempting to get somebody to call me back so that I could pay off my mothers auto loan and get the car sold. Shes in the early stages of dementia and hasnt maintained any monthly statements. As such, I had no information on her account beyond a copy of a sales contract that I found in her glovebox and needed some guidance. Multiple messages were left for their finance department with no return calls and their online representative stopped responding after a handful of emails. I was finally able to do some internet research and discovered an automated line to obtain a payoff statement. Im just grateful I was only trying to give them a large sum of money and didnt have an actual issue with a car that I might have purchased from them.

I just recently leased a 2021 passport and I worked with James and Omar. This is my second time working with them and as before....a great experience.

Don’t even let them waste your time with their 2k markups drive 30 minutes to Spitzer Honda- they make everything simple and easy without the 2k markup. Plus they don’t back out of their deals.

We always buy from Jay Honda because their service is second to none. They worked with me in my recent purchase making it easy for me to get a new vehicle and giving me all the advantages possible. Our salesman Abe Hani was incredible.

Once again Jay Honda gave great service!! Tony Spitalieri was great! This is my 3rd time leasing with Jay Honda. I told Tony what I wanted in my new car and he delivered! Always a great, non stressful experience!! Thanks again Jay Honda!! Love my new Civic !!! Apple Play is great!!

Robert Logan was noting short of amazing. What a unprecedented car buying experience. Thank you to Jay Honda and especially a huge thank you to Robert Logan.

Tahja was great- she made sure I got the model I wanted, and wasnt upset that I showed up early to get my car bc I didnt listen to her voicemail. I did rate only 4 stars, but that wasnt because of her. The letter I received from the dealership had different rates than I got, plus it said there were cars available, which there werent. I ended up getting the car after a week.

Per usual my car buying (lease in this instance) experience with Jay Honda was amazing! The whole family drives Hondas and Bedford is where we go for more. Love my new Civic and everybody involved had me up to speed in a timely manner, paperwork was quick and efficient, and my sales/finance people were awesome!!! Kudos to Anthony, Chris, Ira, et al...

Great customer service! Very polite as well

I can not recommend Ray Shell and Aundre Hildreth highly enough if you’re looking for a car. I was desperate after hitting a deer, and walked into Jay really not knowing what would be best for me. They were informative, relaxed and honest with me and got me into a great car. I couldn’t be happier with my experience with them and the whole team at Jay. Many thanks!

Nice group of associates here in the service department. Friendly, fast. Get me in and out.

Just Bought a car from Jay Honda in Bedford. Had an awesome experience because of Val. He made sure I got the car I wanted at the right price. He also took car of any issues before and after purchase. Stop by Jay Honda in Bedford and talk to Val. He will take care of you!

The service advisor (Ty Hunt) was very pleasant and professional during our interaction.

Tony and Rob were so easy to work with. This is my fifth lease with Jay and this was by far the least hassle experience I have done. They were quick, and everything was prepared and ready to go when I arrived. All I had to do was sign the papers and be on my way! Best of all, I absolutely love the Honda CR-V I ended up with!

My wife and myself, always experience excellent care and service with Jay Honda.

I have owned or leased Hondas for over two decades and just finished my second deal with Rob Logan at this dealership. He is a great salesman to work with and I will continue to do business with him in the future. Thank you Rob, I will see you for my next lease!

Dennis Jenkins was very helpful and explained everything well. He was patient with me and did not pressure me into buying on the spot. He helped make this first car-buying experience amazing and stress-free for me. I am loving my Honda CR-V so much!!

Great buying experience at Jay Honda!Courteous, professional, friendly and efficient team members!Agreed on a price immediately and financing was quick & painless. I won’t go anywhere else. Super happy with my 2021 Type R.Thanks Anthony, Major, Ira, Kimmy and everyone else behind the scenes. Y’all rock!!

Not gonna lie, it started out rough, I knew I was going in with a less than perfect financial picture, but John was absolutely phenomenal. Ill def be going back the next time and would recommend them to anyone.

You guys rock 1st time bring my honda an they treated her with love.....My 2018 I call her Lisa Ray.....

HOW CAN YOU PUT WORDS TO DESCRIBE WHEN A PERSON MAKES YOU FEEL LIKE FAMILEY EVEN IF YOU ARE AT A DEALERSHIP . IRA JACKSON IS ONE OF THE BEST ASSETS . HE WAS WARM, RESTRESPECTFUL TO ME AS WELL AS THE SALESPERSON. THIS IS NOT SOMETHING YOU CAN TEACH A PERSON IT HAS TO BE IN YOUR HEART. I WILL NEVER FORGET MY EXPERIENCE AT YOUR DEALERSHIP NOR ALL OF THE PEOPLE WHO HELPED . COVID-19 HAS TAKEN OUER EVERYTHING WE DO BUT YOUR TEAM TOOK ALL OF THAT AWAY FOR THIS LITTLE OLD LADY DURING THE TIME SPENT THERE THANK YOU SO VERY MUCH . MR. JACKSON DONT LET ANYTHING OR ANYBODY CHANGE YOU . YOU ARE NOT JUST A GEM YOU ARE A DIAMOND.

I bought a new Honda CR-V from Jay Honda and had a fantastic buying experience! Dennis Jenkins and Ray Shell were incredibly helpful and made the purchasing process seamless. Dennis went over all the bells and whistles that come with the new vehicle I couldnt be happier with my purchase. I highly recommend Jay Honda if youre looking to buy or lease a Honda.

Had the BEST experience at Jay Honda. Sales representative Rob Logan was kind, patient, and answered all my questions about a new car and Tony Spitalieri, sales and leasing consultant, took the time to explain all my options for pricing in detail. Would recommend them and this dealership to anyone looking to lease or buy! Definitely will be returning back for them, they made leasing my new 2020 Honda HR-V such a special experience and really went the extra mile for me!! Thank you so much!

Abe was very helpful and worked with us on pricing to get us a new car that day. So happy with my new civic.

Okay, so its about time I leave a review here, I know theyve been waiting. So if I could give a thousand stars as a rating I would, because the quality, efficiency, helpfulness from just about everyone Ive talked to here is 1000%. I have to thank these guys so much for everything theyve done for me being 18 when I signed my first lease.From Mr. Odibo from being the most inviting face around, looking and being very professional and forthright. Allowing me to come in and giving details about whats in store.To Zach giving me the rundown on everything I need to know about what was in each car I was interested in so I could tell the difference to meet my wants/needs.To Ira helping me out with the finances, doing everything he could to help make sure I was driving off the lot in my beautiful new 2018 Honda Civic Hatchback.To Patrick for helping me finish the process when Zach was on vacation and everyone being so helpful and smiling everytime I walked through the door.Thanks to these guys and even more I havent named I was able to drive this beauty off the lot. I honestly feel like Ill be doing business with them for YEARS to come, and I also recommend them to anyone I know who is interested in ANY vehicle. The hospitality alone is enough to make you want to come back just to see how everyone is doing. They are seriously just a JOY to talk to. Seriously dont sleep on Jay Honda theyre very SERIOUS, very CAPABLE and theyre READY.