I have had more than one excellent experience at my local Verizon on Frances Lane in Beaver Dam, Wisconsin. The staff has always gone above and beyond while providing superb customer service. I want to thank Jacob and Kayla at this specific location. My daughter lost her phone and Jacob went the extra mile to be sure the insurance claim was filed properly and for her to receive her replacement phone faster than I could have imagined. Great job everyone!! Thumbs up!! Keep up the amazing customer service. Highly recommend Verizon as a provider, never have had any issues.

The guys here are amazing. Waited to upgrade just to make sure we did it through this location, outstanding customer service everytime. Thanks guys!!

Amazing store. The staff here is wonderful and the environment is oh-so-chill. This place is a breath of fresh air in wireless. No pushy sales people, just friendly staff that truly cares about the customer and the needs of the person. I highly recommend making the trip to this wonderful location. They also have a great selection of Samsung products and cases.

Amazing service! Hunter really went above and beyond. We came from 30min away, unaware of the store hours change. So we ended up coming in 5min before close. He still helped us just the same. Very happy with the service he provided! Thank you very much!!

They tell the truth. No sales pitch, no pressure. Excellent, knowledgeable, trustworthy service

Ninja was great. Helped pull my contacts off of a 5 year old phone when I lost them. Highly recommended.

Very nice staff. Brought my son in and everyone was running around with him and Dan did an excellent job with finding me the right phone and plan that worked for us.

Jordon was a super big help in getting me set up with verizon. I couldnt be happier with my new service, phone and tablet. He did an awesome job.

Fantastic customer service! The representative that assisted me was Kirsten. She was very knowledgeable with switching me over to Verizon. I was unsure what phone to purchase, but she guided me to the Samsung Galaxy S9. This phone is excellent, and it is a perfect match for me!This is by far my best experience at any wireless store! Also, they are dog-friendly! I was able to bring my dog into the store with me! How neat is that!?

Love coming to this location, they always have the best service and Jarvey was a great help!

Tim and Hunter were professional and so very helpful. There is no reason to ever visit another Verizon Store.

I recently switched to Verizon. One of the best experiences ever! They came to my office to help me switch to the superior network! Josh was super knowledgeable but his assistant Tom was the one who really made sure things got done. I will definitely be working with them in the future and will recommend them to anybody who is in need of service!

Stopped in and Jarvey helped me out.Go to the store across from Tower lanes its a lot better then the other one.

Excellent help at this store. The two men that were working that night lnew there stuff and had us out in about a half hour. Thank you again

We attended a class this morning with Justin, Kirsten and Angelo at the Beaver Dam Verizon Store. We gained a lot of helpful information for better utilization of our iPhones. They were all very knowledgeable and were very patient with all our questions. All three were great representatives of Verizon services. Thank you very much! Sylvia & Bill Richards

Personnel were very helpful. My battery swelled and I couldnt put my phone in the mail.

The women working there peeled the plastic off my screen. Even after I asked her to stop. She just pointed it at me and showed me how she was peeling it off. She acted like she never heard of people wanting to peel the plastic off the screen on their new phone.Then she wanted to transfer everything from my old phone to my new and I said wait I dont need all the Verizon bloat ware it put on that one on this phone. She says theres no way to pick what you want and dont want. I take phone from her and she tried to take it back like its not my phone, and sure enough there is a way to select what gets transferred and what doesnt.When I tried to ask any questions about the new phone or how to do certain things, she had no idea. I think her name was Kristen or something similar.Store was clean. The other women was nice.Stools are outrageously uncomfortable, especially considering how long you have to sit on them.

The good side is you can see most Verizon phones and by accessories. The bad is it in not a actual Verizon store. The phones are so locked down that you can not even hold them. You also can not take photos with the phones because they are bolted to the counters. The people there were nice, but I felt like there hands are tied because it is not an actual Verizon store. They do not have any authority to make Verizon decisions when it comes to promotions and deals.

The team at Beaver Dam Verizon went above and beyond for us, I transferred 3 lines over to my business account, and they had us in and out of there in no time. Thanks to all of you for your help, great service and being super attentive to us. Also, a special thank you to Tim who worked directly with us, knew what he was doing, was very polite, and did the transfers quickly and all the while in a super friendly manner that made us feel welcomed as a customer. In this day and age, customer service like what we got from Tim, should be cloned and injected into all who work directly with the customers. It is people like Tim that make any company a success, something all too often forgotten by business managers and owners. Keep up the great work!Thank you!TonyTechical Concepts, LLC

Bought 2 Samsumg S9+ phones at Verizon Wireless of Beaver Dam. Love them. Kirsten set them up for us. She was wonderful. My wife and I went to a class at the store on Sunday April 22nd to get some help learning about our new phones. The class was great. Highly recommended for new phone users. They definitely need to keep the classes going. You need to attend one if you have any questions about your phone.

My husband and I wanted to upgrade our phones. Our Sales Person was Justin W. He was friendly, extremely knowledgeable and very helpful. He took time to explain all of our options for changing our plan (and saved us money), as well as the comparisons between the different phone models we were interested in. The location is clean, comfortable and the rest of the staff was very friendly. Well definitely go back in the future.

The staff is always helpful and happy.Update 4-3-17The staff here is beyond fabulous. I recently had a warranty issue and Justin took care of everything for me up to and including standing up to the less than stellar 1st warranty agent. He flat out made sure I didnt get taken advantage of.. and I have the utmost confidence that this staff is looking out for me.

Good store! Helped me fix my problem & didnt try to push anything new on me. Nice people & smart too! I will go there again!

I purchased a Galaxys8. Justin assisted me and was very helpful and patient. I stopped at the store three times and called once with questions after my purchase. Justin always clearly answered my questions and guided me in hands-on use of phone! Thank you!

I specifically love this Verizon store, the reps are always so helpful. Any questions or problems they answer and/or fix. I WILL NOT go to any other verizon store except this one. If it werent for this store I would actually think about switching cell phone service. This store keeps me with Verizon. Verizon should have all their outlets stores just like this one. Thanks so much for GREAT customer service.

Love this location. The entire staff is non-commission based so they are not just about selling, but are about great service. They are locally owned and dog friendly. All big positives in my opinion.

Words cannot describe how awesome my wife and Is experience was. We needed a new phone for her and she had an iPhone. She switched to the Google Pixel 2 and the staff there had us in and out in 30 minutes. Very friendly! Next time I need a phone I will be shopping here!

Very informative. Short wait time. Representative was very friendly and helpful. Set up all 3 of my devices and fully answered all my questions. highly recommend this store for cellphone and wireless provider!

Some of the time good service but I think they have cut backs. And if anyone is on brake forget them helping.

Patient and friendly staff helped me find affordable options for my son to get a phone, fix mine, and get an upgrade. Every time we go there, they treat us like family, making sure we are set with everything.

Great customer service very friendly staff, very knowledgeable about the products and services they provide!!☺

My husband and I have had wonderful experiences here. Everyone has been helpful and not condescending when we have a question or problem. I came in tonight with a dead Samsung and Manny brought it back to life and saved me a bunch of money. Thanks to all.

This is the best Verizon store! So helpful and very rarely is there a long wait.

Its a great non-commissioned Verizon store pet friendly our dog loved it there had a great time

They employees were very helpful. Just neededsnd adjustment on my phone they fixed it and didnt try to sell me any thing.

Love this place! Always helpful and friendly

Best service ever thank you for the representative we were in and out in no time with new phones

Went in to upgrade my daughters phone. Waited about 15 minutes for service. When we did get service, it was very apparent that the gal helping us wanted to get us in and get us out the door. After I declined to purchase a case, I was warned about buying cheap cases from Amazon. Not sure how she knew what case I was planning on buying but it sure wasnt going to be a CHEAP case. Then were were told we needed to pay a 40.00 upgrade fee. When I questioned why we were paying to upgrade a phone on top of paying a new rental on a phone, I was told that Verizon no longer does free upgrades. I asked why we were not being billed for this and was told it had to be paid up front, which I found to be very odd. The last straw was that our daughters phone was not even set up in the store. We were given paper instructions on how to move her android info over to her iphone and out the door we were sent. Today I got my bill from Verizon and to my suprise was being charged ANOTHER 30.00 upgrade fee on my bill. When I called Verizon to address this, I was told the store we went to was not an actual Verizon store, but an independant retailer and the fee they charged us was their SET UP FEE which is not what was stated to us in the store. We basically were paying them 37.00 to collect money from us and sell us a phone as there was absolutely no set up done for us. We have never had a bad experience in this store in the past but obviously something has changed and for that we will not go back. I will handle my business online or over the phone directly with Verizon. They were kind enough to credit us the 30.00 set up fee after I told them what happened at the store a few nights before.

The staff was very professional and friendly. Also very helpful technically. Great experience.

Finally Left UsCellular! We went to Wireless Zone in Beaver Dam. They where great making the switch to Verizon very easy and we supported a Local Business!

They are very helpful as usual.. thanks for the new phone switch information...

This place HAD wonderful customer service. The last three times Ive been in, the staff was useless and dismissive. I will never deal with them again, and I will make sure I let everyone I know to go elsewhere.

The employees were not friendly or helpful. Felt like I was bothering them...

Great customer service and a helpful staff. Highly recommend.

Best experience Ive had in a cellphone store. Angelo was exceptional.

They are always courteous, professional, and just easy to work with.

Wonderful experience! Will not go anywhere else for Verizon needs! Thank you!!

Really good service. Polite and knowledgeable staff.

I upgraded my phone online and when I went to bd store today he didnt want to help me set it up cause I didnt upgrade they them how is anybody to know ur all independent so I guess I drive to Madison they r always very helpful!!😞

The time they spend with the family makes these people family to us

Great service and great people working there. I recommend anyone who goes here to speak with Edwin.

Representives were very nice, very informative, really patient. Great sense of humor. All around awesome. Ill definetly be coming back, hopefully without mom so workers can catch a break lol.

I had ruined my iphone 4, and Ryan Gabel helped me for 4 hours trying to fix it, and then finally getting me a new phone. He only listened to what I wanted, and didnt try to pressure me into anything I didnt want or couldnt use. He was patient and honest. I decided to go with a Samsung, and he helped me with all the changes vs. an Iphone so I felt ready to use my new phone seamlessly. He also helped me trade in my Ipad for a Galaxy tablet, finding many ways to redo our plan to save our family money.It was frustrating that I had to come, but it was also my fault. He helped me with everything and made it as painless as possible. I tell all my friends to come here!

Terrible costumer service. Always so negative. They would not do what we wanted. They outright said no we wont do it. This was the third time going in to buy a phone and the third time I left and called Verizon itself.

Love some others too fast to learn all great thou! Thanks

Rude saleswoman, totally unhelpful. Made my elderly mother cry.

Very unhelpful only purpose to take more of your hard earned money to do nothing more than make you upgrade instead of helping you fix what is wrong scammers and rip off artist in my book

Wonderful, FAST service. Always happy here!

They cannot help you with any issue. Only thing they can actually do is sell you an overpriced phone.

Free snacks, great people, and dog friendly!

Today Marvin made my day by saving me lots of money when I came in with my broken uninsured phone. Now I am set up and saved at the same time. Thanks Marvin.

Ryan and his team are extremely good at what they do. They always resolve my Verizon concerns and I can even bring my dog Gizmo in to the store!

Preordered phone; out of store in 30 minutes after set up.

Good customer service here

Always a good experience, helpful friendly staff

Awesome service would highly recommend

Excellent service. Edwin is the guy to see!

Employees were helpful

Marvin is AWESOME! 🙌🏻

Very helpful staff.

Waited an hour and a half and still never got helped

Beth was very nice and helpful

We will see how things go..

Was waiting for like 15 minutes while dude played in back. Then came out with a bad attitude then kept on me he couldnt help me even though he didnt let me speak what a prick

Great customer service!

Long waiting, ended up leaving and purchased online.

Good service

Had excellent service!!

Place is clean and has friendly reps

Excellent service!

Helpful and friendly people

Just takes to dang long

Very helpful

Knowledgeable staff

Awesome work

Awesome experience at bd Verizon

Was very fast and great service

Good service

Manny was great

Excellent

The go to place for us Verizon peeps.

Helpful

Educational

Helpful