Went in this morning n worked with Willie. He is awesome. If there is a way he finds it. And big thank u to Mike Smith Auto I am so happy and glad yall got me into the vehicle I wanted. U guys (all of yall) rock.. God Bless You

Our family will be Mike Smith customers for life! So helpful and friendly. Best dealership ever. This was our second time to purchase from a Mike Smith Dealership and we were just as happy the first time as the last!

The worker was really nice. I told her what I was there for. She told me a service my car can use they was important. They were fast and efficient was out in 20 minutes tops. Didn’t take away from my day.

Excellent service todayAdvisor kept me abreast of sevice being provided. She ensured I had transportation both from and to my home. I can honestly say this was the best service ever received from your service department. Thank you so very much.

Absolutely great service! Jennifer was such a delight to work with, so helpful! We were in Friday and out Monday and Jennifer communicated everything with us perfectly! Would recommend the dealership for service just off this experience!

Jennifer was really nice and attentive. Jeep Service was good. I was surprised Mike Smith doesn’t honor tire rotation when tires were purchased from another jeep dealership, 6 months ago. That’s okay , I guess it’s their preference, There are others who will.

Mike Smith is awesome.I had an issue with some service that was done on my 2018 Ram 3500. I was very unsatisfied with the level of work. I reached to the service Manager who then got the General Manager involved, and they quickly turned a bad situation into a five star experience. The level of professionalism at Mike Smith is what every dealership should strive for.Thanks for always keeping rolling.Very happy and satisfied!!!!!

I made an appointment to have my jeep fixed several days in advance of taking it in. Brought it in on Friday morning about 15 minutes early. The service advisor told me that they were riding any tickets. I asked what she meant about that and she said that the service department was full. She went ahead and checked my car in and told me that she would call me and let me know what was wrong. I got an email a couple of hours later with an estimate but no time of when the repairs will be made. I started calling around four in the afternoon I never got a hold of anybody. I gave up asking. On Monday at about 4 o’clock in the afternoon I called again to find out if it was ready. No one ever called me. The communications were terrible. The repair seems to be made in my car is working fine. Just wish the communications were better.

Mike Smith Dodge Service Department has been the worst with customer service as well as mechanical service. Our 2015 Dodge Durango went in due to an engine light that has been coming on. We drop it off a month or so before to have it Service and it was supposedly fixed. Well the light came back on about 2 weeks a ago made an service appointment to drop it off on a Saturday July 24 of course they say the mechanic is not there until Monday. Monday at 4:28 P.M. we reached out to the service advisor because we hadn’t been given an update about what is wrong or what needs to be done. We was then notified that they was reaching out to the extended warranty department for repairs. Still no communication from the advisor I had to keep reaching out. Finally we was told the Service that needed to be calls for an adjuster to come out. The adjuster said that the vehicle failed to show demonstration after due to Mike Smith Mechanics having to take it apart. So we now have to wait for again for an adjuster to come back out so demonstration of the failure of the vehicle can be shown. So on August 2 our advisor update us that they are still awaiting for the adjuster. We are without transportation to drive to get back and forth to our jobs, children to school and etc. I was told to reach to Mophar about a rental assistance our vehicle was over the mileage for rental assistance. Due to the issue of the mechanic and the adjuster we then was told that they will cover a rental. Our vehicle had been with them 24 days, we picked it up on Wednesday August 16, to now it is smoking while driving and it was not smoking beforehand. My husband looks under the hood of the truck to see that they failed to put everything back on our vehicle so he had to drop it back off this Saturday August 21, because of the lack thereof in the job that was supposed to be perform by the mechanic. Anything could have went wrong while driving the vehicle due to the mechanic not performing his job properly. We have been trying to contact the service manager to get the run around from him and his department. Mike Smith Service department has to be the most careless department ever. I would not recommend having any service done at this department!

I arrived without an appointment 🙃. There were several gentlemen available to help with oil change, fluids etc. It was great to see smiling faces while they made sure your every need was addressed. This is hurricane season and they checked all to assure all was ready for quick evacuation if necessary!

Ive been dealing with them for a while now. Jessica M. Has been my service advisor through the process and she is amazing. Always courteous and keeps me informed of everything.

The staff lies to you constantly. They don’t care that you’re without your vehicle as they keep it for weeks before even beginning work. Then they take more weeks to work on it. The male service advisor was rude to my daughter behind my back, and she was an adult just acquiring about the status of her vehicle. Also it’s hard to get in touch with your service advisor and you’re lucky if they return your call. The service is awful and they are ridiculously expensive. Make them your last resort.

Excellent customer service provided by Joey G. Very pleasant and knowledgeable but most importantly honest.Stanley the manager was very professional and also kind.This dealership customer service exceeded expectations.

Horrible communication with customers. I have worked in the car dealership world for over 8 years. If I would have treated my customers like they treated me, I would have been fired.My vehicle went it for a radio concern. We scheduled the appointment 9 days out from the time of our issue. Took them 2 days to get it done. I had to argue to get a loaner car. The service manager said that they have had cars there for months. If they would have said, hey we ate behind can we reschedule? That would of not been a problem. But nothing was said.

Wonderful experience from the test drive to signing on the dotted line. Thank you Mike Smith and Joey G. For my beautiful new ride.

They did a very good job fixing my van. The only thing I didnt care for was them communicating via texts. That may be new way of communicating but I prefer a phone call to explain. Of course, I am over 60 so just not used to this.

I love going to Mike Smith Chrysler..they have my choice of 300s. Awesome vehicles. I have owned 4 of them. Love..love!The salesman are pretty awesome to. Thx Mr. Gibson and Mr. Tristan B.

Amazing customer service. Family road trip to Florida almost ruined if it weren’t for Mike Smith. Jeep breaks down 20 miles away and roadside assistance takes 4 hours to arrive (Chrysler Roadside Assistance). Left us with only one hour at the dealership. Service department went above and beyond to identify and fix the problem within the hour and get us back on the road. Could not have asked for more!!

I was helping my grandson buy his first car. We and especially he were treated with the utmost respect. The entire team was just fantastic and made his experience of buying a car smooth and easy.

Hands down the easiest car buying experience I’ve ever had. I went in looking for a particular car, but ended up finding an even better car that was already for sale at trade-in value. Brett hooked me up!

Made an appointment to have my tires replaced and an alignment. The service department schedule me for 7am. Its been almost 5 hours and they still arent completed. Whats the purposes of an early appointment if no one is going to work on your automobile for an hour or two. Wish I had been informed it was going to take 5 hours.

Ms Snowden was so polite and answered all my questions. You really need to up grade your car wash service. I just loved working with the vw service always washed my beetle.

Service was always good. Went from a Nissan to a Buick and continued to use Nissan. Waited almost 3 hours for an oil change cause they sent the wrong part. Didn’t mind I understand things happens. Receptionist asked me why I was still there, mechanic says they sent the wrong part and your servicing a Buick at a Nissan dealership. I guess I’ll go to the Buick dealership. It was a good run.

Took Jeep in to have ecm flashed. Service dept said they would check it out. $658 dollars later tryed to drive it home. Kept dying just like before plus now my air doesn’t work was told now that was my ecm would have to try to find one since they don’t make them anymore went and got my Jeep will carry to someone who can check it without guessing and charging high prices 658 dollars for a small connector for ecm which didn’t fix anything

Dylan, my salesman was great and very helpful in helping decide on what I wanted. Their finance department needs improvement, paperwork was not correct, did not use correct agreed upon sale price and then tried to slip in a 650.00 protection package without making it clear that is an extra charge.

Great service. Didn’t wait long at all for oil change to be done

My experience at mike Smith was a total disaster and waste of my time. I have a complete plug and play start kit for my 1500 and no one there had the mental capacity on how to plug in the connectors. With the provided instructions i completed the job myself in under 2 hours. I will not ever set foot in that establishment again nor will i recommend to any of my enemies much less any friends i couldnt do that to them. So im closing you are a complete waste of time and an embarrisiment to the city of Beaumont

I wouldnt recommend Mike Smith CDJR to have your vehicle serviced. They had my vehicle for 24 days and rushed to put it together just for 2 days later my vehicle is smoking and I they dont have no answers for me besides we will get to it Monday!!!! No loaner or rental for their lack of quality service to fix and put my vehicle back together properly!!!

The service Advisor, Jennifer did the best she could. The DEF gauge on my 2017 Ram 2500 stopped working and showed it on empty even though it was full. I got the dreaded 200 miles to 5 mph message. The truck had 55,500 miles on it. Of course the warranty ended at 50,000. ( no tolerance) Apparently, due to poor design, the entire DEF pump must be replaced. You cannot just replace the gauge sending unit. ( $1300 for the pump). You would think a part that you cannot drive the truck without would be covered under the drivetrain warranty. In addition, I was charged $67 for DEF. The DEF gauge didnt even register full when I got the truck back. My total cost was $2100. Seemed high to me, but it may be what I would have paid elsewhere. The parts and labor have a limited warranty for 12,000 miles. You would think they would at least cover it for the original 50,000 miles. Hope it lasts.

Had a scheduled oil change and tire rotation today. I was early to my appointment and Jessica my service advisor got me right in. The service was done quickly and I was out of there in 30 minutes. Job well done. Thank you Mike Smith CDJR

Took my car in for this dealership to replace gas tank, 2nd time. 1st one defective. Battery low in FOB asked them to replace. Picked up car they charged me $45.16. Nissan place charges $5.00.Went online and registered concern, was told someone would call me. Still waiting on that call.Every time we take our vehicle - slow service, no return calls, I just keep having to call them. Leaving messages is a waste of time. Stay away from this place.

My advisor was so unprofessional. Her communication skills are poor. She did not return none of my calls taking hrs to reply to messages. When i went to pick my car up my advisor didnt show up until i was finna pull off. I was not satisfied i paid 800.00 in repairs only to leave with my check engine light still on when my advisor specifically asked was it on and i told her yes but still wasnt addressed. So needless to say i left with my check engine light still on they offered to right their wrong but my car was there 5 days and i didnt want to leave it for another second. I just recommend if you go to mike smith dont allow Jessica to be your advisor she is very unprofessional.

Big Thanks to Mr. Jay Hoover and the Mike Smith Chrysler Jeep Dodge Team in helping me get my new 2021 Ram Truck.

Mike Smith has superb customer service and has reasonable accommodations to servicing your vehicle...my service advisor Jennifer makes my experience great every time I service vehicle...She so understandable and knowledgeable of her job description

Went car shopping , trying to trade in a vehicle that was not in great condition. Tristan helped me get into a new vehicle with all the request I made (low payments , X amount down , low interest , etc) and process was very easy and speedy ! I definitely recommend Mike Smith for your next vehicle purchase ! Thank you Tristan , you’re great !

Great place to do business with. Thanks Willie for all your help

Always take my vehicles to Mike Smith; Alberto and Jennifer are the best in the business. I’ve gotten tires, warranty repairs, and basic service and always had the best experience.

Was on a wait-list to get a recall fixed for over a year until the part finally broke and I could not shift. Called and they said they could schedule me for two days later and it should only take a couple hours to fix. Droped the car off and when I got home was called and told that it would be another 2-3 days to fix because they forgot to order the part.

I purchased a new Jeep Renegade and was highly impressed with my salesman John Dunbar. From the first greeting when I walked on to the lot until he handed me the keys. He even gave me a tour of the service department while I waited for the paperwork to be finished. John and the rest of the staff made my car purchase a wondeful experience. Kudos to them for going above and beyond to make sure I got the vehicle I really wanted.If you are looking to buy a new mopar vehicle go seeJohn Dunbar. He will treat you right!

I Had my 2019 Ram 1500 appointment scheduled and upon my arrival I was promptly waited on by one of their courteous staff. My truck was taken straight in within 5 minutes . I had my oil changed 24 point inspection and tires rotated and had a couple of other things checked out , which turned out to be a simple plastic inner fender well linings rubbing my tire on a sharp left turn. Just a matter of clipping back into position . I only had to wait about an hour and a half for completion. I am very satisfied with the friendly staff and quality service.

They arent the best dealership that in the golden triangle area. With a appointment they wont even look at a vehicle for a month.

I researched long and hard before deciding to pay a visit to Mike Smith CJDR. Stationed in Western Louisiana, I drove more than two hours to come to this well-reviewed dealership.Normally, Id complain and describe my disappointment and frustration working with salesmen. However, from the moment I was greeted by John Dunbar, to my departure with after a trade in with a new truck I was nothing but pleasantly surprised. The other staff I met to include Willy, Kyle and Chuck were delightfully helpful and made the entire experience a conversation between people and not a salesman and customer. Thank you, all of you, for your professionalism and assistance! Thank you Mike Smith CJDR and thank you John Dunbar for my new truck! I look forward to working with you all again!God Bless!

Sales was great but as far as having my new 2021 jeep gladiator 3 month old after having a accident. It took 2 months and still dont have it back. Not happy about the service.

Best service! Dylan and his team were awesome! Not only did I get the car I wanted I got one with waaay more features than expected! I recommend them and will definitely be back for any future purchases!

Went in and was out quick. Very fast service. Very friendly staff. Thanks Jessica for taking care of me.

Very friendly staff. Repair/service department works on Saturday which is very helpful due to my work schedule. Apparently it is useful for a bunch of other folks....i had an appointment for oil change, usually figure on a 30 minute in & out. This time it was an hour and 15 minutes. Thankfully i had company work to do on my laptop so it was not a big concern. The digital coupons provided on a regular basis are real money savers.

I have had my vehicle serviced here for the past 3 years. I have never had a reason to doubt the integrity of the technicians or service manger until 3/10/2021. I went in for a routine oil change and found out I had a leak. To have the leak fixed was pretty expensive, so I asked to see what was leaking. It was not a new leak. I had my oil changed a month prior and they should have told me about the leak then. I asked why they didn’t notify me previously and they had no answers. The service manager then proceeds to offer me 10% off my services. There is a 10% coupon that is on the website, that was the least he could do. This visit has fostered so much distrust. Did the technician wait until the leak was bigger and I would have to spend more money, or did he carelessly perform his job the last time I had my vehicle serviced? This cannot be the standards in which Mike Smith Auto Group, or Chrysler Jeep Ram FCA operates. I will no longer bring my vehicle here because I do long trust them to do their job.

Jennifer was timely and very professional. Quick to respond with answers!

Amazing experience. My salesmen was very well prepared and had the deal and all documents ready when I got off work. The finance employee also had everything ready and was the most painless quick experience. I was in an out of the dealership within an hour! Overall I give it a 10!!

I had an oil change and car wash. They did an exceptional job!! I was well pleased.

Made appointment to change oil and evaluate (not repair) a minor warranty issue on the tailgate not opening. Was planned for a few hours but my vehicle was kept for 2 nights. I had to repeatedly call for updates. After all that all that was done was a reset of the tailgate function, which didn’t resolve it. My main frustration though is just the lack of communication and planning so that I could coordinate transportation for myself.

Our salesman Dylan was great. Very helpful and we got the exact van I wanted. Had to wait about an hour after all paperwork was done for van to be detailed.

Very helpful and worked for the best deal, start to finish

I brought my vehicle in for service because my window wouldnt roll up and my temperature gage goes up and down when driven. I was told the diagnosis was free but they called saying they needed $287 to do a deeper diagnosis. Needless to say I picked my car up with no repair. I dont know why they dont just tell you that to begin with Instead of wasting your time.

Made everything extremely easy. I have purchased 2 vehicles from then so far and will definitely be going back!

Very courteous and a nice waiting room also, I will definitely be coming back here for all of my mopar needs.

If you go to Mike Smith Dodge ask for Willy Coleman. He gave us a no pressure sales approach. He was nice and completed the process of buying a car effortlessly. Thanks!

Had very good service today with my service consultant jennifer Snowden. She kept me updated on my vehicle. Thank you Jennifer and keep up the good work

Very polite and welcoming. Helped me with my first car! Definitely go check them out! Ask for Richard Gipson!

This was by far the best experience we have had purchasing a vehicle. We were not even out of our car when Mr. Gibson was on his way to meet us across the lot. Everything went very smooth and everyone was so courteous. We were in and out rather quickly, which is a big deal to me. We will definitely make the drive again when we are looking to purchase another vehicle.

Took my truck in for the 7500 mile service and tire rotation. Cant tell if the oil was actually changed. Filter still looks old and the oil life was not reset. Tires we not rotated but on the paperwork it says complete.

Jennifer, the Service Adviser was great, but I am very disappointed at the lack of service on my 2002 Jeep Liberty Ltd. I explained my problem and requested certain repairs. I was told it would be done, then was told they could not do it, and picked up my vehicle with no charges made.

I have purchased several vehicles from Mike Smith over the years and can say with no reservations that dealing with Chris in the service department is easy and the customer service he provides is exceptional!

Brought my Jeep Grand Cherokee in and told them as best I could what the problem was. They diagnosed the problem and fixed the problem perfect. Very, very impressed on how fast they fixed it and could not be more pleased with my service advisor and the technician that fixed it. The whole experience from start to finish was great.

The service office seems to be rather unorganized. We called a week in advance to make an appointment for new tires & provided the exact information of the tires we wanted and got the quoted price. A day before our appointment, my husband called and they were unaware what tires we wanted & needed to move our appointment back 15 minutes. Again the tire information was provided over the phone to make sure they had them in stock. The day of the appointment, they again were unaware of what tires we wanted and ended up having to go to a partner dealership to pick up the tires because they did not have them on site.Despite all that, what I will say is that Chris is phenomenal. I have dealt with him twice now & he is excellent at customer service. He is friendly, knowledgable, and will go the extra mile. He dealt with my tire policy the last time I had a leak and was able to work with them to get it covered, despite their efforts not to pay for it. Thank you Chris! I’ll go back just to deal with him.

I had a professionally cordial and efficient experience having a new battery installed in my vehicle. I most definitely recommend and will do business here again!

I got exactly what I wanted: a great truck, at a great price, with a hassle free smooth transaction.

The worst service I’ve ever received, like pulling teeth to get them to check anything out, hidden fees. This is definitely one place I will tell people to avoid.

When the car dealership cant even look me in the eye when they are telling me what they would give me for a trade in.

They always have the best customer service.

First time going, they directed me where to go and got me fixed up faster than I expected

I had high hopes for bringing our nieces car here for a once over(she just got it and doesn’t have her license yet). I was surprised to be told that The initial diagnosis was free... when I made the appointment, a full week before bringing the car in, it was set for 7:30am and I made them aware I would be waiting for it.. they also asked if there was anything, in particular, that we wanted looked at closer. I told them the sunroof wasn’t working, that we needed a remote programed to the car. (I was made aware that this would cost $80.) And that the airbag light was on. We arrived 7 minutes late. I was told it shouldn’t take long. We browsed the car lot waiting. Left and went to other car lots, and even had a late breakfast. Two hours pass. I text for an update to be told there are a few people ahead of your car.... how is that possible when I made the appointment 1 week ahead of arriving? At 1:45pm I received a text letting me know my car was “next in line”. Yes 6 hours after dropping the car off. At 4:30pm I was told the fob could not be programmed and received an email that made me aware that they “observed” that the sunroof didn’t work.. and that they couldn’t program the remote to the car but that I would still have to pay the $81 because they tried.. They never mentioned anything about the airbag light. So in a nutshell I was charged $81 for them to babysit my niece’s car for 10 hours. I would hate to have seen how long it would have taken had I not had an appointment or said I was not waiting..

Alfredos the man!# great service, but he also gave me a coipon! Thanks Alfredo!!

Good Customer service and friendly I always bring my car here

This was my first time leaving Louisiana to purchase a vehicle and I made the right choice! The staff at Mike Smith made me comfortable and confident that they were going to get me the best deal on what I wanted. I would recommend them to any of my friends and family.

Very disappointing in this dealership in comparison to others, my wife purchased a new 2019 Jeep Cherokee here and problems are starting to accumulate that usually do not accompany new vehicles. having a few electrical issues and Ive already had to replace the front brake system, flooded vehicle maybe???they cannot control vehicle issues but through my years is what separates the best from the others is how well they try to take care of you and be reasonable for issues that come up even if the warranty is slightly expired if you purchased a new vehicle from them.... to keep your business.... They failed miserably and did not even care..... Service advisor had to be called multiple times. all the way up to the service manager to get simple things accomplished or answered... we filed a complaint with corporate and all of our business has been transferred to Mid County CJDR... do yourself a favor and go there first. They care to keep your business. and do not copy and paste auto respond to every negative review :)

Very satisfied the way I was treated. They was very courteous and answered the questions that I needed to know. Blake Arnold was the sales person and he was very very good at what he did I recommend Mike Smith Chrysler to anyone that needs a vehicle.

Fantastic experience! Make sure to ask for Jessica for all your service needs😁

I absolutely loved customer service and communication. They got us in and out and continued to communicate after we left making sure we were happy! Christine our customer service rep was most awesome! Thank You Mike Smith.

It was just as aspected. The tire censors seem to be acting funny but I’ll go with the tech to give it 24hrs to reset.

Always super professional and super fast. Had an oil change and I was in and out in a flash. Best dealership is town!!

Worst experience in the world never bring your vehicle there. Sent my vehicle there on a Thursday guy told me that couldn’t even look at it until Monday and we’ll have it done that Monday. Sent it in that Monday it sat there until wends day called up there they didn’t have a clue when my car was going to be done. Ended up just taking it back never go there your car will just sit there and rot.

One of the best experiences Ive had at a dealership period. Great staff that generally cares about the customer. GM went above and beyond to make sure I felt welcomed and comfortable with my purchase of my 2020 Ram Rebel. I live and Houston and have 2 dodge dealerships that I could have easily gone to. I made the drive to Beaumont on a whim from a friends recommendation and was happy that I did. Cant say enough about how well I was treated there.

Excellent Service and very informative about the services I received

I was hopeful that this dealership could help me out because of the great reviews. However, the service I received was very poor. I came in on Wednesday to have them run a simple diagnostic on my Jeep Cherokee. The kind lady at the service department informed me that it would be done in 1 to 2 days, but most likely 2 because they were very busy. Understandable for sure. When I got back home (had to have family pick me up because they would not provide a courtesy vehicle) I received a text saying if I need anything to let them know. This was a positive thing. Fast forward to Friday, I call asking for a status and send a text. No response. It will get done today they said. So I come in Saturday morning and I am greeted with a different person who says the Transmission guy is on vacation and that they wont be able to look at my car until Monday. Very unprofessional to not let me know up front that the guy that I need isnt even on the property. I came in for a simple diagnostic test and left 4 days later without anyone even looking at the vehicle. It was parked in the exact spot I left it. Praying that my car can get me back home safely.

Very helpful and very nice.

Went well: Advisor Chris keep me up dated along way. Oil change, brakes replaced, went quickly.Improvement area: Recalls and water leak took calling manager to get truck looked at and worked on. Recalls at Mike Smith Dodge or Mike Smith Honda have been a problem as they “try to find time to do them” and car waits for days.

I really do not like coming here every time I try and give them a chance they disappoint me. They are so rude and I don’t like it.

Awesome customer service. Calvin was so very patient and gave his full attention in helping me select a vehicle that was best suited for me.

Ill never visit this place again. I scheduled and 8:30 appointment all to pick my truck up at 1:45 with nothing done to it. Jessica in service needs to be retrained because she doesnt know how to follow up with her customers nor does she know how to clearly explain the wait times. Only reason I have yall one star was because I couldnt leave a review without it.

I was told to bring my vehicle in for repair at 8am only suppose to take an hour pick it up after lunch here it is 2:37pm I still dont have my vehicle and theyre in a meeting just blew me off not cool. Now Im walking to the shop to check on my car

Worked with Jay for a week on a 2020 truck, the saturday we were going to by it, we show up and truck he said he would have ready wasnt even there. When we asked where it was, he started pouting and said its just not fair for us to get it at the sister dealership. We needed the truck for the following day, so we were going to buy that day. He got attitude, stood the with crossed arms and acted like a toddler that didnt get his cookies. Before we even walked out of the dealership, we found THE PERFECT truck for $5000 less at Mark Dodge in LA. They were extremely friendly and had everything ready to go when we walked through their door !

Richard Gipson was honestly the smoothest car sales men I’ve met in my life. He was the first person to greet me upon entering the building and he had me in and out the same day with the nice 2019 car. The transaction when though without any problems would highly recommend!!!

Great customer service Jennifer was awesome she took care of the issue my truck had. For my next visit definitely will come and see Jennifer thanks

Need to work on informing how your auto is coming along..

Service was fine, fairly quick on the diagnostic of my vehicle. Took about a week to repair, but to be fair hurricane Laura hit that same week so no fault there. My biggest complaint is communication, other than the diagnostic report and pricing, I could never get a hold of or a response from my advisor. Emails, phone calls, and messages none of which were responded to. My wife had to call multiple times just to get any info. My car was fixed but if I didnt continually call I wouldnt have known it.

I was treated wonderful at Mike Smiths Chrysler.....the man who worked with me was Tristan. He was knowledgable and tried very hard to get the van I wanted to purchase. He did a great job...I would go back....and Im so glad I could do business in Beaumont ...Thank you Tristan.

Purchased car over phone,out of state. No issues, great service

I went on Saturday 08/15/20 at 2:45 pm because I tried to charge a battery that I purchased new in May 2019; after waiting for an 1:45 we were informed that the battery wasn’t charging and the battery would have to remain to receive the warranty to code before the battery would be exchanged. The young lady who assisted us on Saturday told us someone would call us on Monday morning with the status of the exchange. We waited until 11:00 and my wife went back to the service center because no one had called to find out the person who assisted us on Saturday was that Monday and she had to wait another 20 minutes to be informed the machine went down and they would have to start the machine up again in order to get the code again and this time the Service Manager I think her name was Laura informed me that it would be another 1hour and didn’t return until after 2 hours and the service manager wasn’t there and Chris Henry whom I have assisted us every time we go there had to track down the service order, which was on a another service person desk and nothing was done until Chris got the service order and talked to service mechanic and inventory clerk to make sure the battery was in stock and placed in my automobile. Everyone else don’t provide the same courtesy of professionalism as Chris. This shouldn’t have taken this long if others would show courtesy to all your customers that come their for service on their vehicles. I will not purchase another vehicle from this dealership because of the service department.

Im traveling through Texas and was leaving town today when my key fob died. Replacing the battery did no good. Called Mike Smith Parts and Service department. They had what I needed. I was in and out in 90 minutes or less. Very helpful, very professional, comfortable waiting area.Highly recommend!