I called to see when they could come out and they said today which was great, and came out in a timely manner. But they then charged me $335 for a $21 part to be replaced. Took less than 20 minutes on my property including the time he was on the phone with someone else. 5 screws and 2 wires later the capacitor was replaced and charged me $335!!! That is completely absurd. I figured it was going to be around $150 maybe. But not $335….. I will definitely never use them again.

I have used Smalleys for many years and have found them to be highly satisfactory in maintaining my two AC units. They are prompt,courteous and efficient in their work. For several years I have had a yearly maintenance contract for servicing our units and will continue in the future. I can confidently recommend them.

Very good service, reasonably priced. $85 for service, tech informed me that freon level is good (havent checked in 5 years) and my cooling problem was due to impacted and clogged cooling fins on the outside unit...he said we could clean the coils with a waterhose and spray nozzle (no pressure washer) but for proper cleaning would need chemicals and in order to not damage the unit a trained tech would need to do it. Honest, and prompt, tech was professional, cleaned the coils showed me how and said I could do it weekly for a cleaner but not clean system. Very pleased with the service! I will use them again!

If you are needing a reliable, courteous and great service- look no further than Smalleys A/C & Heating- I have had to have my unit worked on and when it completely died, they were swift to come out and the next day had me up and running with a new unit. When my mothers unit went out- they not only came out and got her going again but saw where she was losing cool air and fixed her duct work and helped her to get a more efficient flow throughout her house. We have known the Smalleys for over 50 years, DeWayne and taken over where his father left, great service, and pride in what he does, his prices are fair and all his employees are easy to talk to and help you anyway they can.

I called them once, and got great service. So I decided when I had another problem, to call them again.$750 for a repair that involves a $110 motor.Not so good.Just as a follow up, again the quote was $750. I went to the local supply house, purchased the bracket, capacitor and blower motor for $191.94. Part was installed, including my research to find a supply house, phone call and the trip to the supply house, in 90 minutes. A/C been working great ever since!

I have been using Smalleys AC and Heat for more than 20 years.When I have needed repairs or my unit replaced, I have always been treated with respect and as a valued customer.They are quick to respond, access my need and given me and estimate for the repair. Their service and repair prices are very reasonable.I would reccomend Dewayne and Co. to anyone needing airconditioning or heating repair or replacement. These guys are number one in my book!

My ac wasnt working, called them and they came a few hrs later, faster than I expected.The technician was nice and fixed the problem.Im happy with the service.

Most Honest A/c repair experience that i have ever had.

My relationship with Smalley’s Air Conditioning began in 1975, when Mr. K. L. Smalley replaced the compressor in my air conditioning unit for my mobile home in Baytown, Texas. When my wife and I purchased our first home in Kings Bend, Mr. Smalley again came to our rescue to replace a capacitor in our air conditioner. After moving back home to Mississippi in the 1980’s, anytime I had an air conditioning question I would call Mr. Smalley or his son Dewayne. When we built our dream home in Mississippi, I utilized Dewayne as a consultant to best determine the type of air conditioning to install. As a result of Dewayne’s sound advice, my electric bill during the summer for a 6,000 sq. ft. house, never exceeded $225.00. After purchasing a home in Plano, Texas in 2005, we decided to upgrade the downstairs air conditioning and heating system. Once again it was Smalley’s AC to the rescue. Dewayne and his crew took time out of their busy schedule to come to Plano and install a top of the line American Standard unit. This has resulted in a significant savings in our electric and gas bill. For almost 40 years, Smalley’s AC has been the ONLY AC company that has earned my complete trust. As long as they are in business, I will not use another AC company.

Great customer service! Fixed our problem quickly and save us money!