Staff was very friendly and helpful, process didnt take long.

What a horrible experience this was. I sat up an appointment to meet with a salesman on line. When I get there I had to wait because they didn’t save it. While waiting outside for I’d say 5 to 10 minutes it started to rain. I had my little sister with me and because of specific medical conditions of hers I left. I received a call back asking where I was. Me and the salesperson had a conversation of what I was looking for. They only had 1 vehicle that matched what I was looking for. She offered to send me a picture of the vehicle. She proceeded to take a front picture of her computer with a picture of the vehicle on it. This was the worst experience I’ve ever had at a car dealership.

I went in on a Saturday to get my car appraised. Scott helped me. He was a delight to work with being both informative and high spirited even though they were very busy. I came in again on Tuesday to sell my car. The women at the sales desk made it quick and easy. Overall a very smooth process.

I will NEVER go anywhere else to buy a car again. This was the easiest, friendliest, most low-pressure, honest way to ever buy/trade a vehicle. Im sold and loyal for life to CarMax.

My fiance and I went here looking to buy a car last week. It was SO HARD to find a car sellsman who would 1) actually try and sell us a car 2) when a guy literally what it seemed, PAWNED, us onto one..you could tell that he WAS NOT HAPPY to have to SELL US A CAR!! Finally, we just left and decided to go elsewhere. We havent bought a car yet but if anyone knows of a good dealership, please, feel free to let me know. TIA😊

Our experience with Chelsea Hogan was amazing. She made everything so simple and easy. It was absolutely no hassle to get into a vehicle and we love our new car! Thanks Carmax!

So I just want to sit here and brag on willie he was the absolute best car salesman I have every had with any of my vehicles. I ended up getting the Lincoln mkc and it’s amazing. This man is truly a gem to your company and if you don’t know it you should. He takes customer service to another level. He took time out of his night to stay there until the end of our sale when he didn’t have to to make sure when we came back this was a swift an amazing process. From sitting there explaining every detail to us while financing to just going the extra mile to make sure all of our paperwork and the completion of our sale was complete. I couldn’t have thanked him enough for actually caring. Some people don’t care and just want to make a sale but willie truly showed it was more than just the sale he built personal relationships with his customers. Just amazing service. Then when I got to Reagan to sign all of my paper work he was right there making sure everything was handle correctly when he was scheduled to be off two hours ago. Reagan was just as amazing she truly was a warm heart to work with. The energy between both of them made my experience worth it. I will definitely recommend them to anyone I know. Thank you willie and raegan for all the work you did to assist me today I’m forever grateful God bless you both.

This was the best car buying I have ever experienced. Starting with the salesperson to the delivery of the vehicle I have never been treated better. Every portion of the process was done expediently and professionally. I recommend CarMax to everyone.

I had a bad then good experience this time. We shipped a car in at a cost to review and test drive. Car came in quicker than expected.👍Got a cal the car was detailed and ready so we went. Car was nice and the ride was good but when we returned to take a better look the back area of the SUV had a significant amount of dog hair all over and dog slobber nose prints on the side windows. Disappointed and disgusted. The story ended well as the salesman took it upon himself to clean the vehicle overnight and had it ready for us to review again the next day. We purchased the car mainly because of how the salesperson managed our expectations. Thank you Martins.

I highly recommend carmax! Chardonnay and the girl she was training (I forgot to get her name) got me in a new car very quickly and smoothly! I went in with low hopes as I had went to numerous dealerships with no luck but I left with a car that I’m happy with and enjoy! I couldn’t have asked for a better experience. I never felt rushed. Chardonnay and her assistant were very nice, professional, and really gave off southern hospitality. Thank you guys!

Worst car buying experience of my life .. we chose not to buy the 2012 Ford expedition limited that we went there to buy because our clerk/greeter/salesperson told us that they (carmax) would not even consider changing the 2 raised white letter tires they left on this really nice vehicle so that all 4 tires were the same (blackwall) .. it was a 300$ request and I would have paid them to do it because that mismatch made that vehicle look very trashy but before we could even begin the process we were told NO multiple times .. carmax not only lost a sale they lost a future loyal customer as well. They advertise as a new kind of car buying experience and they were right about that ...

This was my 1st time ever hearing about this place. It was quick and easy. I will continue doing business here from here on out. Dont listen to the people who calls you from the internet they will tell you everything wrong. The people inside the store is accurate and fast. From start to finish we was there maybe a hour. We had everything we needed and we was driving away in our car within a hour. Best place ever Baton Rouge Carmax

Had a misunderstanding on loan and everyone pulled together on making things happen for me. I was able to purchase my dream car thanks to the sale mama. I think his name was watlow he was the best was there with me step by step explained everything that was going on. If i had to rate him it would be a 10.

The purchasing process was and is very easy. Everything can be started from the comfort of your own home. After my car arrived it was there for 2 weeks and I was finally called. I made sure I had everything I needed upon arrival. Once I sat down and with the salesman it took about 30mins and I was transferred to the back to sign my paperwork. Car arrived for me to pick up and I was a lil disappointed because it wasn’t up to par. They assured me to bring it back but I took care of the small issues. After having it for less than 7 hours the check engine light came on. Now I’m upset!!! The next morning I come back to get that taken care of which they scheduled it for a week later. Now I’m waiting for 2 more weeks for them to fix the issue… I think this will be my last purchase here at CarMax.

Process was quick and easy! Everyone was kind and friendly. The price they gave us for our vehicle was very fair. I would definitely recommend Carmax.

The sales associate was excellent. Susie was helpful, provided great details regarding the vehicle and was kind.

Buying a car was great and easy and fun. If i could rate individuals i would rate the sales person i rate them 5 stars. Just hope that the car you buy doesnt require service. They tried to sale a Toyota car with a Mazda keyfob. They was willing to replace it at no cost and scheduled an appointment to cut and program a new key to it. The day of the appointment they said we did not schedule an appointment so we had to wait.

This review is mainly for Kenneth.I had a car transferred on the 17th of June and just received it on yesterday. I had been calling in everyday to see when the vehicle would be ready and was told they were waiting on the necessary paperwork to go along with the title. It honestly felt like a Mary go round, but I understand the dmv may be backed up. When I went to pick up, the entire staff was friendly and inviting. Kenneth was assigned to help me and was able to get me going promptly. Mrs. Ray was also helpful with the ending process!

Very easy buying purchase at this store,and we only had one issue with delivery and not being forthcoming on that end other than that it was great and I would definitely buy here again..awesome vehicle and great price!

We sold our 2015 Honda Civic for the highest price offers out there. Carmax beat everyone else by over a grand. I would recommend this place as a go to when it comes to selling your vehicle. It was simple and straight forward, didnt have to wait to be taking cared of. I had no ideas it was this simple to sell a car. Only bad part, we had to guess when it was the right time to take out our belongings from the car. Apart from that, great experience.

Super fast service with great Staff, smoothest automobile purchase I’ve ever experienced.

DO NOT WASTE YOUR TIME!We visited Carmax three times over the course of a month. The first time, we made an appointment to get our truck appraised. It took two hours. Then, we wanted to look into buying a truck. We were told that would take another appointment, which would mean another long wait time. We came in another day to order the truck we wanted. It took another 2+ hours. It was $200 to transfer the truck from TX. We were told it would be here within 2 weeks. The truck got to BR in a week, but when it came in, we were told it had a title problem, and we’d have to wait another 2 weeks for that to be cleared up. When the truck was finally ready, we setup an appointment on a Saturday to buy the truck. We waited an hour and 15 minutes all for them to tell us that we couldn’t buy the truck that day because the financial institution couldn’t be reached to get the payoff on our current truck. At this point, we spoke to the manager who assured us we could come in on Monday for an express pickup. We were told everything would be ready to go when we got there and it shouldn’t take more than 45 minutes. We get there on Monday, and we waited 15 minutes before anyone spoke to us. We were then told more inspections would have to be done on the truck before we could complete the paperwork. After waiting another hour, the paperwork was finally ready to be processed.I have never had an experience like this buying a vehicle, and I will never return to Carmax again. Do yourself a favor and shop elsewhere, where your time will be respected.

CarMax is the ONLY place to buy a car. Except to be treated with professionalism, respect and gratitude. The experience I had was the very best experience and I highly recommend them.

Picked a car out online ordered it from another store. Waited for it to arrive and thats when the issues started. This store promised me this car on 4 different dates and then just up and said their service manager couldnt even give me a date to sell it to me bc the windshield needed to be repaired. This went on for almost two weeks of back and forth. They didnt mind running my credit and giving us the run around and wasted our time. Finally ended up buying the car. During the paperwork process the price changed from what was promised in email. The mistake was caught by my husband and car max fixed it, but overall it was a stressful experience, that could have been handled better.

Did the online offer and then went into the facility. Everything progressed as planned.

Sold my car. Took a while but was the best offer. Dealers could not match

Find amazing deals here but nothing like buying them from the street tho

Tiffany Jefferson ...thanks girl we love our Nissan juke ....

Everything went smoothly from the greeting (excellent), to the car review (excellent), to the pricing (happy with the offer and agreed to sell), then the test drive...that is where the wheels fell off of the process. Seems that somehow the test driver lost the key to the car! (he drove it and it drove fine he said) We were then left to sit and wait for over an hour while they looked and looked and looked. FINALLY the manager appeared and the purchase was completed. Frustrating that we were forced to wait while they chased their tails looking, as opposed to closing the deal and letting us leave.

I called Tiffany, who had been recommended to me by another satisfied Carmax buyer. She took care of everything. It was the easiest car purchase I ever made. Thank you!

Britney Sevin provided the most amazing car buying experience. She genuinely made it her mission to get the best car for me, within my budget. I have recommended her to all of my friends & family. It was a great experience!

I purchased a 2012 Ford Mustang from car max. My first time driving it on the interstate I immediately noticed that I had a Noise in my suspension. I drove the car for a week and then decided to bring it to the service center. They called after 3 days telling me my car will be serviced for a week and sent to Ford . It’s been over a week and I still haven’t gotten a call. It’s a bit upsetting to have cars for sell on the lot without test driving are fully serving them before being sold. I also received a loner that have similar problems. Overall I would recommend car max just make sure they not half stepping with you and sell you a car that you won’t be able to drive after just getting it.

My experience with carmax went smooth. I purchased a Honda Accord my wife drove it for 27 days and noticed carmax had put a Toyota Camry on the lot which was the car she initially wanted. On the 28th day we returned the accord and she got the Camry. Keep in mind for the 30 day return policy the vehicle can’t have more than 1500 miles added to the mileage.

My recent experience with this Carmax was excellent. I appreciated my salesperson, Tiffany, whose knowledge made the whole process go smoothly. Store Manager was so friendly and welcoming. Luv my new/used car!

Super friendly and helpful. A great experience.

This has been the worst experience I’ve ever dealt with when buying a vehicle. I walked in with a pre-approved letter from Capitol one and it took the transaction 12 days to get completed only after I called Capitol one due to the fact Carmax pulled my credit a total of 13 times which knocked my credit score from a 698 to 544. Each time the sales person insisted they only pulled it once. Declined letters came in totaling the indicated credit pulls and the reason for declining was because Carmax submitted 8 applications and credit one approved the first one, but again they continued to submit applications which Capitol one finally called to see if fraud was going on. Maybe someone else’s experience may be different, but mines was a nightmare. And to make matters worse they submitted the applications on the 4th of July a holiday when I insisted that the financial institution would be closed. The guy approving the credit stated he spoke with Capitol One and they insisted we keep trying. I called Capitol One myself and was told they had no idea what Carmax was doing, but they would approve the vehicle for the loan amount once submitted. Again this was the worst experience I’ve had in awhile when purchasing a vehicle and I own several. Even the appraisal for a trade in was low balled. 2 reputable dealerships in Baton Rouge offered me 28k and the other 28.5k. Carmax only offered 17k with no dents, dings, check engine lights, no interior or exterior damage. I now have 25 inquiries from Carmax alone and have mail from every credit bureau to prove it. I don’t need a telemessenger to respond that we want to help with a number to contact me. Trust me you have all my information if you truly wanted to reach out to me.

This was by far the best car buying experience I have ever had! It was quick, easy, and simple! The people that work there go out of there way to help you and make sure all your questions are answered! I am absolutely 100% satisfied with my purchase and financing! If I should ever be in the market again for a new car I will go to CarMax!

CARMAX is my only dealer! I’ve purchased two vehicles from them. None of the old car salesman 4 square nonsense. Everything is open and straight forward

Everybody greets you, I was helped by a guy named Willis. Good guy and tries to work with you..they all do. Not to fond of the financial agencies that they deal with but CarMax itself is a good place to check out especially if you really need to hop in a ride with bad credit.

I am a returning customer of CarMax. They as always made my car buying experience stress free and enjoyable. I love the car that I bought and will refer everyone to CarMax.

Everything went just as smoothly as it was explained over the phone. Quickly got a qoute for my truck. Left, got my title, returned and within a relatively short period of time, had a check for the amount appraised.

My sales person Mr. Comena was great. The office personnel were well informed and polite. Only issue was getting my check released from the sale of my vehicle. Other than that I would recommend the Baton Rouge store.

I went once to get the appraisal and then I waited until after Jan. 1 to go back and actually sell the car. It was mostly fast and easy. I didnt get as much as I might have selling it on my own, but more than for a trade-in. People are nice and helpful. I did have to sit in a small waiting area with a lady not wearing a mask. Otherwise, it was clean and safe.

Martins was great, super professional, helped me find the exact vehicle I was looking for! 10 out of 10 would recommend him to my family and friends.

The young man ken is a great salesman very nice and kind.

Unreliable. I put a car on hold to reserve it and already filled out the paperwork getting it ready to be transferred to me and I later on get a text that it is unavailable. They DELETED my hold/reservation in order to make a quick sale of the car. My uncle works at carmax so I know how this works. It has not even been 12hours yet before they deleted it. With inventory being so strict right now, I can’t believe the manager allowed this to happen. When I called to figure out the situation, the manager was unaware of the situation, did not help, and tried to say a 1 HOUR time change is the reason.... at the end of the day, the car I really wanted is gone and there is nothing else they can help me with.

Scheduled an appointment for June 9th. at 9:00 am brought vehicle in on the day before. I called several times on the 9th to get an update on our Jeep but know body would answer the hone also left messages but know body would call back. Finally had to call corporate. The Baton Rouge CarMax is terrible. After calling corporate we were finally able to get a hold of the service department and they informed us our Jeep will be looked at it thursday. We asked several times about a loner vehicle until the girl finally said they have loner vehicles but we would not get one. I still can’t believe she actually said that.

My experience was amazing. I went to sell my 2017 Audi and everything went as planned. Diane was amazing and wasn’t pushing but was very thorough on my options. I went on 12/30/20 got an offer and came back on 12/31 to sell and that was it!!!! Thanks Diane for an amazing experience.

We wanted to sell our vehicle. The process was painless. Malala has was very pleasant and helpful throughout the process.

The staff was very welcoming, knowledge, and helpful in this first new car purchase for me. I will recommend CarMax Baton Rouge to everyone in need of a car. Thank you CarMax! I love my car.

Everyone was very professional & they seemed well trained to give you a quote within 20 minutes on what they would pay you for your car. The quote is good for 7 days.

Service was great. I loved the car selection. The only reason I gave a 4 star rating is because there was a lot of paint overspray on truck but I will ask them to fix it when I bring it back.

I was moving to California and discovered at the last minute that one of my vehicles would not pass emissions. I only had a few days to sell it and was told by a friend to try CarMax, so I made an appointment. The whole process took about 30 minutes and I was totally surprised how much they offered for the vehicle. Everyone was friendly (great customer service) and I was blown away about how quick the process was. Highly recommend!

Great place to shop for cars, super polite knowledgeable staff help you every step of buying or selecting from lots of beautiful brands

I bought a 2013 Ford Explorer with carmax at a very reasonable price and love the car! Unfortunately there were some minors things wrong with the car that warrented taking it to be serviced at no extra charge. I spoke to sales guy AJ and Kaitlin with repair center and both were very professional, informative and polite! There was another guy i couldnt catch the name of with the payment call center that was lovely to speak to and very informative! I had a great experience with them minus the minor faults in the car.

Jay was my sales associate and he was fabulous! He showed me everything I was interest in without rushing me in any way. I test drove several vehicles and settled on a 2020 Nissan Altima Platinum, and am loving it!!!!

I had a very good experience with CaMax, especially the sales person, Chardonney Gaines. She was awesome. I do have one suggestion, when the sales person is going to get the car for you to try, I would think a golf cart or something similar to ride the sales person would benefit both the customer and the sales person. This would eliminate time wasted. Also took too long the sign the papers to finance, etc. I dont have any suggestions for this but maybe have a few more people working. But of course it was a Saturday and maybe that was the problem.

Everyone we delt with was super professional and knowledgable. I appreciated the great lengths everyone went through to explain the process and steps to sell my car. It was one of the quickest and professional experiences.

The appraisal process was quick, easy, and the price was very competitive with other dealerships. Ive already recommended CarMax to friends and family for the next time theyre selling/buying a car.

Mark was an Amazing sales rep. Everyone was very nice and courteous. Professional group of people. The selection of cars were most shocking to me. They have anywhere from low end cars to high end cars. Cars to fit every budget. I purchased a Nissan Juke and am pleased with my purchase.

I would recommend anyone to this location, it has been a great pleasure working with them.😊😊Definitely have a permanent customer!!!!

I went to get my car appraisal and the respond I got was excellent. I got a good value for my car and sold itGreat service from the persons working hereI forgot a garage remote in my car and I will like to thank Scoot for helping find my car and the remote that I left. Thanks Scott really appreciate your service

I thought it would be better than going to a regular dealership. But in the end, it turned out to be the same. I spent over 3 hours at CarMax and I was expecting to be in and out in under 1 hour.

It was a wonderful place to shop for a car since we were not really sure what we wanted to get. The car options were great and helped us to decide. Thanks Tiffany:)

Great customer service once someone was able to help me.

The service center was good. I did run into a problem getting my car registration sticker because my driver’s window was too tinted - it was 35% light transmission and the legal limit was 50% light transmission. However, I went here last year with the same tinted windows and my car was passed. I ended up having to go to CSC to get the legal tint. Then I came back to CarMax to get my sticker. It was a lot of time waste because of CarMax’s mistake.

Your worker was careless and could have cost my, my husband, and my childs life. Your worker didnt put the oil cap back on my car properly. (It shouldnt have been taken off in the first place)My engine sprayed oil all over my engine bay. Luckily I just went short distances and didnt get the engine hot by going home on the interstate.

My sales person was awesome and knows her job .

Everything went smooth. Took a long time but so does any car purchase.

They did not offer me GAP insurance. Other than that it was fine.

These people will give you the run around had me excited for a car been waiting 2 weeks for a appointment for the car.

Was rather painless compared to other car buying experiences. There was a computer glitch which caused delays on the day of delivery of car to my house. All employees I delth with where curtious and understanding even though we where all a bit frustrated by the end. My van so far is everything I hoped for, Im glad I searched around for exactly what I wanted, it did suck having to wait for it to come from another state but worth it! Took a star because of the amount of times I had to enter my info, seems like it could be a bit more steam lined or have an option to save info.

Got a van here. Very fast buying process

Sales was fantastic. Service after the sale has been pretty bad.I recently purchased the car, Jan 23. When leaving (escorted by the business lady who needed to remove the old plate) we noticed one of the key fobs didnt work. She told me to return next business day (was a wkd so it was Monday I believe) and they would put a new battery in it. Brought it in at open of business and waited 2 hours 😳 to be told that battery was not the issue, tried reprogramming/didnt work, and they would order a new one. They told me it would take a few days and they would call me to collect.After a few days I called and left a message. No return call.Next day I called again. Was advised they would make a phone call to check on it and call me back. No return phone call.Called again, also inquired if this model Expedition was supposed to have a gas cap (if it is, its missing) same story, they would check and call back, again no return phone call.I called the 4th time this am and no answer and a voice mail saying the mailbox is full so I couldnt leave a message.Love the car, you and the sales team were awesome. Very disappointed in the service center. Any chance you could help me resolve this, escalate in some way? It almost feels like they are trying to push me off until after the 30 days CarMax warranty is up...

Fast and easy... great buying experience

Olivia was awesome I really enjoyed my experience with them and not to mention I love my new car they take really good care of u

CarMax Staff Members Are Very Friendly, Knowledgeable, Professional And Courtesy. The Facility Is Very Clean. This Facility Is Following The CDC And The States Guidelines Concerning COVID-19. The Services And Prices Are Great. No Long Lines Or Waiting Time For Services To Be Completed. I Highly Recommend This Business To All Of My Friends And Family Members.

Went smoothly and as quickly as possible. Mikayla was very courteous, knowledgeable, and made the whole experience pleasant!

Truck was not properly cleaned. Found prescription medicne in truck. 4 Wheel drive is acting up.

It was a great experience one of the Best in years.

The lady that helped me each time Ive came was always wonderful,always.

My experience was fast, easy, and hassle free. I feel Carmax did an excellent job of maintaining a clean lobby. Sanitizing vehicles and desks as well as maintaining social distancing was taken into consideration and carried out well. My sales associate was very professional and walked me through the necessary steps in order to make the buying process super easy. They did so by explaining buying options, whats needed from me before I arrived to eliminate extra, and unnecessary trips to the dealership. Also, they answered questions on their off time. Cant ask for better customer service than that! I LOVE my 2018 Mazda 3 I bought from from Carmax. Would buy from them again.

We were able to review the car and conditions of the deal very quickly. On delivery, a nail was found in one of the tires and I was provided with a very nice convenience car until the tire was brought in and installed. Everyone, without exception, was courteous, professional, and effective.

I went in paid for my vehicle and drove home!! Simply the best experience hands down💯

Got my escape sold and CarMax charged me “only” $500 because I had to take 10 days to get my title signatures (one from out of state).

Loved our experience at this location. My wife needed a new car pretty bad and this process was extremely smooth. We got the car we wanted and the experience was great. Big shout out to Mrs. Diane for being so sweet and helpful!

Service is outstanding. Staff is fantastic.

I was looking to sell my car, they inspected it and gave me the competitive quote within 15 mins. Highly recommended.

Went here to service my vehicle and get some issues worked out. They handled the situation very well and the wait time was almost non-existent. Great place to come and service your vehicle and not have to wait long.

Excellent and friendly service. Staff is personable and work hard to answer all the questions you may have.

Was a very great sales man and explained all the details I needed to know about the process which made it very easy for me.

My Wife and I was looking for the perfect Jeep Grand Cherokee and we werent going stop until we got it, so we went to CarMax and bumped into my High School Football Team Mate Ken C. He had his work cut out with my Wife but Ken nailed it he showed us some Jeeps and we picked Sheenas dream Jeep. Thanks Ken from the Oxleys...

Great team go me exactly what I wanted

I bought this truck from Carmax in Baton Rouge . It was shipped from Texas. The sales people were great . The truck arrived on time. I didn’t have any problems with the truck until I went in for an oil change to the Ford dealership. The guy that was doing the oil change pointed out that I had this damage under my truck. Hadn’t it three months yet . Not only that . I had to buy a battery ends , a battery , and a front end alignment. I bought a 37,000 dollar truck from carmax in Baton Rouge . Went in for an oil change at the Ford Dealership in Metairie, La for an oil change and ended up spending 500 dollars on a truck I hadn’t had three Months with 32000 miles on it . I instantly set up an appointment with carmax . The service rep said I did the damage. But he couldn’t confirm if they checked under the truck or not this damage. The manager came out . And I explained to him what happened . He said that Ford ripped me off and insisted that nothing was wrong with the truck . But no one could confirm whether or not they looked the bottom of this truck for this damage. The offered to give me a free front end alignment. But what was the point. I just paid for one at the ford dealership. I feel ripped off and upset . Maxcare doesn’t cover the problem. So now I’m stuck with a new truck that I have to put money in to get my front end fixed . I didn’t serve my country to come home and be ripped off by big businesses in America .

Best experience ever! Everything was pretty much done online. I only spent about 30 minutes at the dealership picking up my car! Would definitely do this again.

Smooth and fast, great choice of vehicles.

Honestly had a lot of issues just trying to sell my car and it took about three weeks and my car had to be appraised twice. With that being said most of it had to die with laws outside of the employees control. Each person I interacted with was helpful in resolving problems and both appraisals were quick and easy.

My first time for getting a used vehicle and they were clear and concise about their business.

My experience was great. I had the best sales person name Chardonnay Gaines who was just a sweetheart. She wasn’t pushy which I loved and she went over and beyond to make sure that I got the car that I wanted. The paperwork was stress-free and I was out with my new car that I wanted in no time. When you go to the Baton Rouge location make sure that you ask for Chardonnay.

These guys are really great!! They were professional and answered all of our questions.