Ryan and Agnes are the best people I’ve ever met!!! When you go to this location with any question I Highly recommend to ask for Agnes or Ryan, they are very professional, helpful, friendly. We had the best experience purchasing our BMW X5 from them. The process was smooth and easy, no surprises , very honest end open to customers! It’s far from my house , but if I need anything I will only go to this location. Thank you again Ryan and Agnes for the best service I’ve ever received!!! 👍🏻👍🏻👍🏻❤️

Eric Swanson always recognizes me as soon as I pull in for service and takes great care of me. This visit he went out of his way and worked with Marty to pull a dent out of my hood that I had just gotten at my sons ball game that I was stressing over. I also always get my car back clean! Thanks guys!

Eric Swanson and the BMW of Barrington group are fantastic! Eric has taken excellent care of me and my car and made sure that my car is running in tip top shape! His attention to detail and his flexibility in scheduling the maintenance of my car are much appreciated. I wont buy or maintain my car anywhere else. Thank you! Al

I would give this place two stars only because the car I purchased is still great, but I felt cheated after my Sales advisor Othello lied to me and said I could not return my car after I made my purchase and found a different model from them that suited me a day later. I was still within the 3day/300 mile range, so Im not sure why he told me I would have to trade the new vehicle I just purchased in and lose money and then buy the model that I did end up wanting. I dont think he works there anymore either, so Im glad he isnt lying to anymore customers and hopefully you guys do honor you One and Only terms in the future..

I had such a great experience with this dealer. Lance and Terry are fantastic! And sheerna too! They were very friendly and very very knowledgeable about the viechle. I definitely recommend this place.

It’s all about the employees and how they service their customers which why I continue to return to this dealership. I met with Sean Caffee and Yesenia Cruz this past weekend and although the inventory is different due to the challenges we face today they spent the time patiently with me to find a vehicle. Unfortunately the model that I was looking for was not immediately available but they provided me the same level of service the entire time. Thank you for your assistance and keep up the great work.

It’s about time management hired someone that knows how to treat a customer during and after the sales process. TerryK and team is the first positive purchasing experience from MotorWerks. 👏

Erik Swanson is the best. He always provides superior service, listens to your concerns and get the job done quickly for me. A car is a commodity that can be purchased anywhere but the superior service that I receive from Erik and Motorwerks is why I will continue to purchase from that dealership.

Excellent sales and service staff. Made the entire experience stress free.

Angel Rivera was probably by far the worst sales consultant Ive ever come across. I went to BMW Barrington today to check out for a vehicle that they had on their website, when i arrived he stated that the vehicle was at the body shop getting work done. I then asked if he had any other similar vehicles to the one I was looking for in stock and all he did was shake his head. didnt even offer to take my name or number to see if they can give me a call back when the vehicle is ready. looks like he lost all hope towards the last day of the month to sell a car

I got my 530i at Barrington dealer ship last year. Process of buying was very smooth and pleasant. Last week error safety codes started to appear on my dashboard. I took my car in for service to look at I live 30 miles from the dealership. I ask to wait for the repair which took about 2 hrs. I picked up my car and went for a test drive and the same codes came back. I went back to service desk and said the same problem is happening. I was told that service person checked my car and it appears that everything is fine which according to me it was not. Before going back home I asked for service manager to call me. When I got home I did some research about similar cases from other customers and to my surprise I was able to figured it out what was wrong with my car (photo attached). I talked to service manager who was very apologetic and assured me that the problem will be taken care of. Back to dealership another 30 miles, left my car overnight to be fixed. Picked up my car next day and the issue was steering wheel vibration actuator. My question is why was this problem not detected first time around and why was I told that everything is fine with my car which clearly was not? Maybe Im being over sensitive regarding customer service treatment of your customers because Im in health care industry where attention to detail is critical. I will never send my patient home knowing that there is clearly something wrong only to find out later upon fallow up visit that we misdiagnosed the problem. I do realize that this things do happen but were talking about BMW the ultimate driving machine! I will come back to your dealership in the future because everyone was trying to be very helpful and the issue was taken care of.Regards

Great experience buying a BMW X5 from Motorwerks. My sales person was very informed and able to assist with a custom order from factory. I wanted a PC delivery but had to change last minute to dealership due to my travels. She was able to help with this also and she took care of all my paperwork before I walked in. The whole process took an hour. Also had a very welcoming experience with the sales manager and the finance person. I like this dealership for its services, amenities and convenience. I would definitely recommend. This is I think my 3rd car from them.

I highly recommend Tom Zapata and Eric Swanson! They make all my service visits a pleasure. You can not find two nicer and more professional men in the business!! Jeanne

Ryan and Lance, cant thank you enough for making my car financing deal so smooth and easy for me while you put your best efforts behind the curtains. With you guys, it didnt feel like I was talking to a shopkeeper but some people whom I was befriending with curious conversation s about our lives. Lances amazing guidance through the test drive and technical specifications and Ryans elaborate guidance through the financing and finishing up the deal got me my dream car in just 1 hour. Thank you!

Keaton and Joshua made the entire experience of my vehicle purchase a complete pleasure. I have always dreaded the car buying process, and after dozens of transactions, I am thrilled to say this was the best by far! BMW of Barrington exceeded my expectations and was friendly and professional throughout the process. I never want to by another vehicle anywhere else! Looking forward to being a repeat customer for many years to come. Thanks to the entire Circle team on a job well done.

We got our BMW X3 today from this showroom. Nice courteous staff. Our sales representative Austin was really nice and courteous. Josh the sales manager was funny. We were out to buy a car and considering the chip shortage, they were transparent with price and we were still able to get a decent deal at this place compared to other BMW dealers. We were travelling from Wisconsin to buy our car. A day before, Austin was really helpful in getting us actual quote via email so we had an idea of how much it will cost. Overall a nice experience.

Erik provided exceptional customer service when working with my vehicle. He kept me informed about everything necessary to keep my vehicle at its best. Tom Z. from the Inner Circle program picked up and delivered my vehicle on time, as promised. He is always a very courteous and professional gentleman. The Inner Circle program is so convenient for customers!!! It is truly a pleasure working with both Erik and Tom. They are definitely assets to BMW Barrington!! Great job...Please keep up the excellent work!!

It’s a pleasure and great experience every time we purchase a car from themSHARON LEE IS THE BEST!!!I highly recommend her to anyone!

Great service department. They take care of you and your car very well. It helps that their service charges are cheaper compared to other nearby BMW dealers. Well recommended.

Erik Swanson at Motorwerks BMW is amazing!Not many people paying attention to customer service the way that Erik delivers! Hats off to a great guy!

Lance was great to work with. Completely pleasant experience. Coming from Patrick BMW in Schaumburg which was a total nightmare. Lance restored my respect for Luxury Motors Brand. Would recommend for a professional experience. Keep it up guys.

Great work!! Definitely recommend

George it was great working with you.You made the car buying proceeds easy and straight forward.We love the X5Thanks again for all your helpBob & Carla Breisch

I Just purchased my 2019 BMW X1 which I could not be more happier .We had some communication issues in the beginning and it seemed likethis deal would not come to fruition . But, the team at BMW of Barringtongot the job done and I could not anymore grateful for their wonderful help.I would like to say a special thanks to Dana Dangles who made this totallypossible for me . Joshua Hastings and Austin Kushibab who worked their tails off to make this happen . Dana , Joshua and Austin you three are truly ROCKSTARS and masters of your craft and thank you again .I look forward on coming back to BMW of Barrington in the futureand would totally recommend family and friends on sharing the wonderful experience that I had been given .BMW of Barrington keep up the great work . You have a great team andyou should be proud of them . Dana , Joshua and Austin you guys are the best .. Thank YouSincerelyAlex Torres

Just had a great experience at BMW of Barrington!I couldn’t pass my emissions test so I couldn’t apply for my updated registration. BMW tech wizard Rick Haupt fixed the problem! No check engine light anymore. Passed my emissions test with flying colors and my registration sticker is on its way. I’m back on the road!Rick and Service Advisor Eric Swanson are a great team. Thanks guys!

Yesenia Cruz was a delight to work with - friendly, efficient and courteous. She went above and beyond to make sure every detail was taken care of and that I had a clear understanding of the car before I left the dealership. I would highly recommend doing business with Motor Werks. Their customer service orientation and the overall importance they give to the customer experience sets them apart from the rest.

Lance, Lance and more Lance! Our experience was fabulous. We were out of town buyers. Flew into Chicago O’Hare, Lance picked us up from the airport in style with custom Starbucks in hand. Since he took care of most of the paperwork before our arrival, our short afternoon at the dealership allowed us to get on the road that day. We love our car and appreciate Lance Teal making our car buying truly a pleasant experience.

This was the best car buying experience I have ever had. The entire staff at BMW of Barrington was extremely professional and friendly.We dealt with George and Ryan. They were great. They took the time to answer all our questions and help us through the buying process.A job well done.

I have been discussing this car for a long time. After we negotiated the price, I always wanted to take the next step, but their staff was slow to reply to me. As a result, by the time I contacted them, they had already sold the car. I was disappointed with their efficiency

Just got a new BMW X5 m50i .Thank you to Vlad and his manager Ryan !!!Vlad was a great salesman. When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and didn’t try to hide anything about vehicles, unlike most used lots. Worked with us when the price was a little out of our budget and overall a great guy. Definitely coming back here again. I was pleased to hear about a couple other friends who had positive experiences buying from here as well. I love my new ride and its so reliable. Thank you!!!

Everyone at BMW of Barrington was very professional, kind and courteous. Kristen, Shreena, Yesenia and Thijs were all very helpful in my purchase. 10/10 would recommend!

Best dealership experience ever, every single person that I have approached or spoken to was extremely nice, kind and helpful. My Client Advisor Angel Rivera has helped me so much with both of my vehicle purchases here, as well as Ryan, who has helped me a lot as well. I would not go anywhere else. Thank you!

I’m really impressed with the service level of all the team, they were really helpful on the process, specially Joshua, he is the most customer oriented person I have ever meet. The process was smooth and they made everything to make it as easier as possible !!!

Eric Swanson (service) and Rick Haupt (BMW master technician) we’re both excellent. As always providing phenomenal customer service!! Strongly recommend Motor Werks / Rick and Eric for service!

Pick up and delivery for service appointments is great, but this is not the condition that I would expect a BMW dealership to return my car in. And empty apologies and no real reasonable offer of a resolution was even more of a disappointment. 10 years of mostly good experiences and this is now how they are rewarding loyalty.Update in response to Business response: When this situation occurred, I wanted to make sure that service new about it, took responsibility, and worked toward a reasonable resolution. In my opinion, there was a breakdown in your normally great customer relations. Your disingenuous information in the response insinuated that I did not have my facts straight. The original photos should have been enough for your guys to know the whole story, but I added one further closeup so that you can see the days-old droppings, dust, and water spots that would not be present had the car been washed after sitting in the lot all weekend. And to be fair, I should mention that your Customer Relations Manager has reached out and resolved things.

Excellent customer service! Very smooth transaction. Accommodated to my schedule & stayed open late for me. I worked with Josh & Sahil. I highly recommend them.

We had a great experience with Barrington BMW team, in particular Agnes Greda, from initial inquiry of New X3 to final walk-through of vehicle. Mainly impressed with build to order option. Vehicle arrived on time and was no hassle ownership of vehicle as expected from the first phone call. I highly recommend this dealership and Agnes as a person with all her great qualities to experience.

Just wanted to give a huge personal thank you to Peter and Ryan for helping me out with my purchase of my car. Both gentlemen were attentive and supportive of what I needed in a vehicle and guided me to the right one!!! Thanks again.

Agnes Greda was awesome! She made The whole buying a car experience easy and reviewed with me all of my options. I’m super happy with my purchase! Thanks BMW of Barrington and Agnes for the wonderful experience.

This dealership did a great job. Got me the car I wanted and I feel like the price was fair. I was also very fair on my trade-in. I felt like there really was an attention to customer service would highly recommend them.

This is my first luxury car purchase. I got a 2021 bmw 330i. Motorwerks is the place to go. I had the best customer service experience for anything at this place. I’m talkin about even at restaurants, I can’t find people who were so nice. I even brought my kids who were running around and they didn’t say a peep. They even offered them ice cream lol. Agnes was my saleswoman and she was awesome. She made me feel calm and was trying to find me ways to get discounts. She was a straight shooter and broke down the numbers in a clear way with no hidden markups. My cousin recommended this place to me and my uncle has bought 2 bmws from them before. You would be a fool to not buy your car from here. I went to test drive the car beforehand and they just handed me the keys and were like “have fun”. Do yourself a favor and go here, you won’t be disappointed.

This is the 1st time in 50 years of service needs, that I felt at ease!!From scheduling the appointment to completion, was a breeze!!!Erik, promised & delivered easy!!!!

The process of working with Sahil (Sean) and BMW of Motorwerks to purchase our X5. From the beginning Sahil worked with my form of communication needs, and was always quick to respond with the needed information. Upon arrival we were greeted ed friendly at the door and the process of completing the purchase with Motorwerks one person one hour was great. Sahil (Sean) was fantastic and we recommend anyone interested in a new BMW to contact him and BMW of Motorwerks!

Good service no changing of prices quality vehicles. If there is a knock I would say after you buy a vehicle I wanted a lot of swag to purchase but not a lot of variety. But the purchase of the car was great.

Shaun was our salesman, he did a wonderful job! He knew the products answered all of the questions and got a very fair deal done quickly. I don’t remember getting everything done so quickly, especially with sub par credit. He found a lender and made it work. The manager also did a great job finding extended warranty packages to meet our needs!Five Stars,Mike Stark

BMW Barrington Service team know how to treat customers with respect and world class customer service. Special thanks to Erik Swanson, who made several of my last visits go very smooth.

I ran over a fawn and had blood and guts on the underbody of the vehicle along with a broken steering rack. The service team did a great job cleaning and replacing the steering rack and replacing necessary shields giving me the excitement to drive the ultimate driving machine once again. They personally took me through the work that was done in the shop. Kudos to Victor and the service techs. Give them a raise!Neil S

It was an excellent experience at the showroom. I went twice to the show room and both times I felt the warmth and caring of the team there. The team there is great and especially Sean was excellent in explaining the features of the vehicle.I would recommend anyone buying a BMW around Chicago land area that visiting this showroom is worth every penny!!!

This BMW dealership really outdid itself for me. I had some tricky problems on my X3 that the service department would not give up on until they were able to get to the bottom of the problems. Not only that, they absorbed most of the cost and always provide a loaner car which really went above and beyond your average dealership. This is the reason I will only buy my cars at BMW of Barrington. Special thanks to my service representative, Victor Najjar, the head of service, Marc Collura and the General Manager, Chris Lima. They are truly the best.

Great experience with my recent purchase, people here know their business, pleasure to work with.

I had yet another great experience with leasing a car at MotorWerks. Sean and Thijs were AWESOME. They helped me to find the exact car that I wanted and made the process as seamless as possible. I even drove out of the city, bypassing another dealership, to work with them.

Motorwerks provided top ranked service during my entire search and purchase of my vehicle. My experience was above anything I have ever experienced before. I will continue to buy at Motorwerks and would suggest to anyone to use them for all car purchases.

Efficient and as promised. Great drop off and loaner transition experience. Thank you.

Have been working with Motorwerks and Erik S. for over a decade. Treats me like family. Always a great experience and I know I can trust him. Erik keeps me coming back to Motorwerks for new vehicles and great service.

Good service doesnt stop after you buy the car here. 5/5, I am a happy customer of Motor Werks all the way around!

ALL I CAN SAY IS WHY WOULD YOU BUY A VEHICLE ANYWHERE ELSE.Two years ago I bought my car from Agnes Greda who is a Client Advisor and I dont think that I ever have experienced anything like this ever when purchasing an automobile...she made the entire transaction flawless. Then when I needed service, the service department is right on point. Tamara Holtke is a Service Advisor Extraordinaire. And last but not least the General Manager Chris Lima has the entire facility running like a fine -tooth comb

Straight forward service process and loved the drop off option. Friendly staff interactions. Excellent experience, as always!

Angel was great to work with, and as usual, the Motorwerks experience was exceptional.

If you are looking for a simple, quick and honest car buying experience BMW of Barrington is the place to go! Mike and Ray were easy to work with and their honesty and transparency is something you rarely see at other dealerships regardless of brand. I honestly felt that they were looking for my best interest by me purchasing the car I honestly wanted instead of them just pushing to make a sale.

I leased, purchased, and serviced two cars from/at this dealership in the past 4 years and It’s one of my favourite. They go above and beyond to make sure I have the best experience. Agnes in sales is awesome. I think I had her spec 12 builds for me and she kept assisting and helping to make sure I get what I need and like.I ended up building an awesome M550 which I love. The GM (Chris Lima) is always there welcoming me and helping. Awesome team and service over all. I will keep doing business there for sure and recommend to my friends and family.

Great service. Really like Victor who handled everything for me.

Eric Swanson at Motorwerks (BMW) Service, is a great resource to work with. Eric is knowledgeable, upfront and goes above and beyond to make it a great experience for clients. I would highly recommend Eric when you take your BMW to Motorwerks Barrington!

Great service from the moment you arrive to when you leave. Total customer focus and attention to every detail. Could not be better.

Terrific service. Yesenia was fantastic.We have purchased many vehicles from Motorwerks.

Fast, efficient work that’s done the right way. So easy to drop off your vehicle and get a loaner. Work is done right the first time😀

Great service. Love the pickup and delivery option. Will always buy from Motorwerks. The cars and service are the best. Long time customer.

Vlad is very professional person. He helped me to choose the car that I need and make a good trade in really quickly. Im very satisfied with his work and highly recommend his services.

Agnes was super friendly and accommodating which made our experience review worthy. My wife and I stopped in to check out a X7 and she greeted us with a smile and made us feel welcome right away. She was very knowledgeable in regards to the vehicle and straightforward with the pricing. We ended up getting our car elsewhere with the options we were looking for but I felt we owed her a good review regardless and hopefully our next vehicle will be through her!

Erik Swanson and Steve McGinley are both outstanding. Their flexibility, advising me on issues and overall customer service are off the charts. I have worked with many mechanics over the years and Steve is easily the best. They are the main reason that I continue to have my three BMWs serviced at Motorwerks. Keep up the great work.

We had an amazing experience at the bmw of Barrington, Josh and Austins customer service killed it. They worked with us and treated us like we were one of their own. Josh made sure we got exactly what we wanted, he put in a 100% effort till the very last minute we were there. I highly recommend the bmw of Barrington to anyone who is looking to get a bmw. The whole process was fast and smooth, and the hospitality was warm. Our best car buying experience was here. Walk in there and look for Josh or Austin, theyll take care of you. Very welcoming and helpful people. The way they make car buying is what car buying should be like! 5/5

Branden in sales helped us find our perfect vehicle and streamlined the purchase process. He went above and beyond and provided his personal number for any questions and concerns (as a first-time BMW owner, I had many and he kindly answered every single one).Likewise, Rick in service took care of any concern I had and communicated with me regarding any questions I had. Overall, very impressed with BMW of Barrington.

This review is simply for my process of buying a used vehicle as I’ve only owned it for 24 hours! I had been looking for a car for 3-4 months and live near a car corridor. I’d test driven many used vehicles and met many salesmen. Each time I left unsatisfied and frustrated when I discovered problems with the test car, which also each time was on empty with no iPass to try it on a highway.Cut to the chase, we found a vehicle online at Barrington that we were very interested in and called and received information on it. Robert the sales rep indicated their inventory moves quickly so I made arrangements to test drive the vehicle the next day. He encouraged me to take it to my mechanic (which I was going to do anyway), gave me the car for 24 hours and had it gassed up with the ability to use the toll roads.The car passed my mechanic with flying colors. They don’t put out what they don’t stand by. Financing was super easy with the initial process online then their work behind the scenes with banks. There was no awkward haggling, little dead time or frustration. I can’t tell my friends and family enough how happy I was with the entire process.For ease of transaction, professionalism of staff, and confidence in their product and service, I recommend them and understand not only why they have repeat customers but also clients who buy cars sight unseen and have them delivered.

Everything professionally done, Erik Swanson is awesome to work with, during service all possible details are shared real-time and new feature sharing a car inspection video is amazing.

I recently purchased a used vehicle from BMW of Barrington online and had it delivered to my personal residence. The vehicle was exactly as described in the listing.Yesenia Cruz (my sales rep) was very professional, responded promptly to all requests, and made that the whole online buying experience went very smoothly. I would highly recommend Yesenia and BMW of Barrington to anyone looking for a used vehicle! You will be in great hands.

Eric was great he got me a loaner car, one I wanted to test drive and he communicated well about the status of my repair. More fun moor tan the did a big service project quickly and got me my car back before promised.Thanks Eric

Out of state buyer process is pretty seamless. Got everything squared away via phone, email, and text. Trade was fair. They had everything ready to go when I arrived to drop off paperwork and swap the trade-in for my new car. They went above and beyond on numerous fronts - when my car I was trading in got a flat tire couple days before the swap they said no worries and took care of everything (problem solvers). Also, threw in all weather mats pre-delivery on new car - very big deal to me living in Midwest. Sahil (Sean) was my sales advisor. I highly recommend him. Thanks!

Great experience having a business with Mr. Christopher LimaVery pleasant stuff, I have so many dealers experience and majority are very negative or moderated negative. I can say that this one was first very positive. Thank you Mr. Christopher Lima!

Al and Mike were great. Very friendly and not pushy. Cared about my needs and the entire buying process went great. Much better than some other dealerships I’ve purchased from in the past.

The experience is first rate from the initial contact all the way throughout the process. Yesenia was particularly excellent with her communication and follow up all the way through to the end of the process.

Simply amazed by the service, the staff and overall experience.The best car buying experience I’ve ever had.

Ive bought several cars from Motor Werks of Barrington. Great customer service and no high pressure sales. Starbucks and warm cookies while you wait.

Price is king in my book because money talks, Motor Werks prices their cars to be competitive in the area, so competitive that I drove over from Iowa to get a car. I’d say the Sales Manager, Michael sealed the deal with his excellent customer service, he got me a fair offer on my trade, returned calls quickly, answered every question I had and there were many. It was an altogether great car buying experience from Start to finish, Robert the salesman was a pro and knew all the details, the BMW genius even stayed late to run me through the vehicle. I’ll be back for sure.

I was not satisfied with BMW of Barrington at all. I usually do not write these reviews but because of the level of dissatisfaction I experienced with them I found the need to vent and release this frustration. The end result was the purchase of a 2018 X3 but the poor communication and follow through from the staff was very unprofessional. All communication had to be initiated by me. Promises of call backs, emails and actions to be taken were never kept. The frustrating part of this was that if I didnt call to inquiry what the status was, I would assume that every thing was progressing smoothly when in all actuality nothing was being done. Or if there was a problem, no one took the time to contact me. This was the worst car buying experience I have ever had. The car was purchased because it was the one that our son truly wanted even though there was an effort to steer him to a different BMW Dealership that exemplified outstanding customer service and an appreciation for the business. I would not recommend purchasing from BMW of Barrington to anyone.

Great and kind assistance by Eric!!They also provided me with nice and clean loaner car.

Very helpful, knowledgeable, and welcoming! Great service all around

I was very pleased with Yesenia and how smooth everything went. In and out in less than an hour. I feel I was treated warmly and never pressured. Of course I choose the worst snow day of the season so far to buy a new car but the 430xi drove like a dream in the bad weather. It’s only been a few hours and I have to say I love my car and will send everyone I know to BMW of Barrington.

Of all the Chicagoland BMW dealerships, I highly recommend visiting Barrington BMW. I was beyond satisfied with the service they provided. The staff was very welcoming, professional, and focused on making customers feel comfortable. In particular, I would like to focus my review on the business manager Ryan Durso and client advisor Shreena Isho who made my experience at this BMW dealership unlike any other.Ryan Durso made it evident that his goal was to create a stress-free environment by displaying a transparent price on all the vehicles and assigning a client advisor to each customer. Ryan made an effort to be involved in my scheduled meetings with Shreena and was very considerate. He made sure we left the dealership with all of our questions answered and kept in touch with us.Shreena Isho is an experienced client advisor that is knowledgable about BMW products. By taking my preferences into account, we test drove several vehicles to find the one that best suit me. She is very patient, made each appointment productive, and effectively communicated with me. Shreena was transparent about the cost of ownership, retail price of the vehicle, and costs for insurance/warranty which made the experience of purchasing a car easier for me.Great people, organized business process, and transparent. I look forward to visiting this location again!

Dealing with professionals, no hassle, no pushing, just an overall good experience.Very satisfied.Thank you.Victor h Giampaolo Sr.

Great experience. Everyone very accommodating with us driving from Wisconsin and having exactly what we wanted ready to go.Always one of the best dealership experiences

Ive had my vehicle serviced here for years without a single issue. My wife wanted to get her MINI serviced here because of the unsatisfactory experience she received with another center, and she is extremely happy with the services at BMW of Barrington. Highly recommended

We just bought a BMW here and it was the best experience I have ever had when purchasing a vehicle. From the moment we walked in the dealership to signing the final paperwork, it was a seamless, stress free experience. I highly recommend Austin K. He was such an amazing salesman! He even delivered my vehicle to me and had all of the paperwork ready for me to sign. I love my new car and will definitely choose BMW of Barrington and Austin for future purchases.

Had a great experience from my initial inquiry through delivery. BMW of Barrington has a customer-oriented purchase process that provides a high level of confidence in their organization

Long time customer of Motorwerks and Ken Betts. Always a great buying and customer service experience. Assistance by the tech team was awesome to accelerate getting to know the vehicle’s tech package.

Thank you for my new BMW, great experience and it arrived earlier than expected.

Quick and Easy . Austin help a lot and give right information; And Austin Kushibab and his team reliable sales team. Thanks for all of them.

Sean was fantastic. Zero pressure and fully consultative. Excellent experience and have already told my friends to go for their next purchases.

Erik Swanson always takes great care of my BMW. He is attentive and professional.

If you want a great experience buying a new BMW talk to Sean. Hooked me up with an X5With a great price

I recently leased a new personalized BMW 5 series at Motor Werks of Barrington. I had originally came in to buy a 540I that I saw online. A wonderful saleswoman named Shreena sat down with my girlfriend and I and went through all the numbers. I was initially discouraged because the car build was slightly outside the numbers I had in mind. Shreena was extremely easy going and took the time to go through all the options to see what would be the perfect fit for me. We ended up doing a custom build and selected all the options I wanted on my BMW, and we discarded the few that added the high premium to the showroom floor car’s price. I now driving the perfect build that hit every option I wanted.I couldn’t be any happier with my purchase and the great service I received from Shreena and the team at BMW of Barrington. Thank you and God bless!

This service visit began with a check engine light on my dashboard. I called BoB service and was told it could be any of a couple hundred different things. I have an OBD2 plug, so I installed the Car Scanner app and learned that the gas temperature sensor was malfunctioning. I think that BMW should be able to do this for me remotely before a visit. Armed with this information I confirmed that replacement of the sensor would probably be covered by warranty. Before I could schedule an appointment the security alarm malfunctioned. It turned out that both were indeed covered by warranty, but although this dealer, and Petrillo, has honored the warranty every time, the Customer Service rep never came out and said so. He did offer to replace the accessory battery for $550, a job probably worth $250. He offered a $55 discount for that, which I accepted because failure of that battery in the i3 would disable the car. They also drove a loaner to my house, which I used for the three days while all three parts were replaced, and they provided other high levels of service: a live map showing the driver coming and going, a video showing them checking the tires, brakes, suspension and accessory battery, and seamless scheduling. The car was also cleaner when I got it back. Altogether a positive if expensive experience.