I do not recommend them for online orders!I bought a Lincoln Navigator from them in February of this year from afar. They wanted me to pay in full prior to them sending me any paperwork (who does that??). Once I balked, they fedexed me the paperwork. Once they had my money, there was no communication or updates about shipping my car for almost a good week. Only after pestering them did Rick give me an update. When I received the car, I discovered a deep paint chip on the side of my door, a spot where there was cracking/spidering in the paint on my hood as well as a busted set of keys that was not disclosed to me. When I asked Rick about this, he told me to get the spidering and key fixed under warranty at my local dealership and that he would send me a tube of paint for the door paint chip. When I took the car into a local dealership, they said the problems were not covered under warranty (spidering due to chemical burn like bird droppings and the key being broken was due to it being dropped hard) and it was my problem. And sadly, I never heard from Rick again about my tube of paint he promised to send me.Did I receive I nice car? Yes. Did I think they did what they could to keep a customer happy. No. Would I give them business again? Probably not. Would I recommend them to a friend or family? Sadly, no, if you werent dealing with them in person. I wouldnt be able to recommend them for an online order at all. No follow-up, no follow-through, no customer service whatsoever once they had my money. Ive waited 6 months to write this review thinking theyd reach out to make it right. Sadly, once they had my money, it was on to the next guy in line.And top of that, they put a stupid decal to advertise for them on the back of my car that Im afraid of taking off lest I want to rip some paint off.

I called to make an appointment to see one of the cars. The girl that answer first thing she asked was how am I planning to pay for the car, cash she asked…I was thinking in my head lady I am not going to discuss that until I know if I even want to buy this car but no big deal I thought. The very next day they called me and told me the car I wanted to see was sold, so I asked if they had any similar ones and they said they had the exact same car, the same year, same everything except with MORE MILES but they wanted extra 8,000 dollars for that one! How does that work?! More miles but more expensive, the same car??? Oh and on top of that I found that car online from their store for that $8000 less…weird! To me that’s not trustworthy. I would not recommend this dealership. I don’t have time for games. I was looking to do business with them in honest way. Oh well, there are many dealerships to choose from. Very disappointed tho.

Spoke with Izabella in the morning. Came to shop, met her and my salesperson, Brandon. All parties were very good on transparency of dealing, very knowledgeable as to the models and specifications. Helpful as to financing options as well. Most importantly, they worked hard to expedite the whole process. Very satisfied with the experience- would definitely recommend this dealership and Brandon especially. Thank you!

Best dealership I have ever been to saved me money Treated me like a human being Always had my best interest at heart Very kind Professional and courteous and mindful of me Service writer Adam and the whole crew are very professional and very courteous I will never go anywhere else and they saved me money And came to my house and picked me up to to get my vehicle Unbelievable service that you just dont see these days thank you so much!!!!! You made my experience painless

I drive down from Wisconsin to visit Motorwerks and was not disappointed at all. Sebastian was knowledgeable and extremely helpful through the buying process. I had my young daughter with me and they were certain to make sure we were both comfortable, they even went to the gas station and bought her a coke to drink. I appreciated the service with a smile I received that day and am in love with my new XT4!

Thank you very much.I am very satisfied for the service rendered.It gave me peace of mind that my FIAT is A OK...

Excellent Customer Service. Wish I couldve gotten my breaks done. Just didnt have enough time to wait for the parts to arrive. Had to get back to DC the next day. Definitely referring friends and family.

Fabulous dealership. Top notch sales team. Greg is a top professional! Management and finance department make things seamless and perfect. I purchased my Escalade from out of state andthe experience was easier than buying a car at my in state dealerships.5 stars across the board!

Adam Weller is very professional, friendly and thorough. In fact, I requested him for this service call based on a prior positive experience. We will continue using Motor Werks Cadillac for our vehicle service as well as future vehicle purchases.

Everyone at Motor Werks Cadillac in Barrington went above and beyond to provide me exceptional service. Thrilled with new vehicle and the customer service I received

Great people and they worked with us. Seamless finance process and he worked hard to get out us of there in a decent amount of time. Would definitely recommend this dealership. Only reason for 4 stars is we would have liked a bit cheaper.

Ross at Motor Werks Cadillac Service kept us apprised of the statusof our Cadillac.He worked to make sure that we had a great experience in making surethat our car was expertly repaired at a fair cost.I bring my other Cadillac for service to Motor Werks, even though we purchased it at another dealer. We would have purchased through Motor Werks, however the model we were looking for was not available.They have provided excellent service every time.

Bought a 2017 Cadillac Escalade Platinum in 2018. After the sale, service was horrible for warranty covered items, had to complain multiple times to get a decent loaner while they tried to figure it out. Communication as to what was going on was terrible, had to stop by unannounced to get a response from anyone in service. Finally just stopped going to this dealer for service and went to another one. They still text me for service on my BMW, that I dont own. Terrible dealership.

I just purchased my 2014 BMW X5 from Niram And the manager Rick they did a great job very honest people and had everything ready for him I was in and out in one hour just like how they promised it was definitely worth the 2 hours drive

Don’t walk, run away from this dealership!Complete waste of time with high prices and low trade.$8000 over kbb on a used truck with rust.$5000 less for trade than offered elsewhere.“One Price” no negotiation was a phrase offered.To make things fair, increase my trade in by $13,000. Thats my One Price.If you were truly an upfront, honest, transparent dealership, you would not have had me drive an hour to provide unfair pricing. I had shared twice prior to my appointment you were $8000 over kbb normal retail price.The kind of place that gives car dealerships a bad reputation.

Adam was a very personable person to deal with and he alerted me to some problems which I need to address before I take a trip to Montana so Im glad he made a thorough inspection of my car before he gave it to back to me EDIT: After I got to Montana the front end broke down and the mechanic pointed out several front bumper clips which were loose and should have been spotted at the time the engine splash guard was replaced. That, in addition to my prior experience 2 years ago, when the service writer at the time tried to charge me an extra 300.00 for struts, after they replaced them and I came to pick it up.

Brought my non Cadillac in to get windows tinted. What a great experience! Everyone at this dealership is wonderful. Thanks Adam!

Rick reached out to me by phone today to discuss my lease maturing in December 2021. I let him know that I was working with another dealership to take advantage of the pull ahead program on my other lease and was scheduled to trade that vehicle in on April 30. Rick acted quickly, found us a much better vehicle, at a better price and had us come in a few hours later to complete the deal! The entire process from beginning to end was extremely easy. Working with Rick Ayash was the best experience we’ve had in the many leases we’ve completed with Cadillac! I cannot wait to work with Rick again in a few months.

I would not recommend this dealership. I had a horrible buying experience. I drove from out of state to purchase a vehicle and I was told I cannot bring a cashier check they wanted cash. I did not feel comfortable driving 20k+ 8 hours. They said that if they went with me to get a cashier check in IL that it would be okay. I leave early enough to go to bank to get a cashier check with the salesman and as we pull into the bank the salesman says no we cant do cashier check get cash and I explained again that I dont feel comfortable getting that much cash out especially in an area that I am unfamiliar with. The bank also wouldnt give me that much cash as I was from out of state and they still wouldnt accept a cashier check. We get back to dealership and They take at least 3 hours working on finalizing my finances and then they come up to me and say I have to go to the bank and get a cashier check at 3pm on a Saturday, so I have to drive 30 minutes to get a cashier check at some sketchy Walmart bank. I explained my rush as I had an 8 hour drive back home and a really bad snow storm was beginning and they kept trying to twist my arm to purchase additional items as they called me silly for not wanting to buy the extended warranty. After that a month goes by waiting on my tags so I call back asking the status on my plates and just so happens I get a call the next day from the company they use for titling and licensing vehicles saying they just received my paperwork from the dealership and my registration and license will be ready to pick up soon. The dealership in my opinion never sent the documentation until I called after my temps expired. The salesman also made me fill out the survey right in front of them and read my responses before I submitted. With all that being said be cautious of this shady dealership. After this review the GM did reach out and want to make it right for me and assured me that they do not do the business this way and he will sit down with the salesman to go over this incident and I feel as if he will help train them to do proper business. After my experience with Rick I think I would consider looking into this dealer again and would first go through Rick.

What a great experience!!!! Cadillac Escalade wouldn’t start. I called Alan who put me in touch with roadside assistance and Jaron from Motor Works. They had my Cadillac up and running with a new battery within a hour. Can’t say enough about the service. I wouldn’t go anywhere else.

I went to Motor Werks of Cadillac to buy a Mercedes AMG C43. Alex Kolek was my salesman and he attended us good. He made me feel comfortable. Made sure process was fast. Thank you Alex for staying back late for our sale.

Great service before, during and after the sale! The staff is informative and accommodating and they take great pride in their service start-to-finish!

I received fair, honest and professional treatment with regards to my recent purchase of a pre-owned 2018 Cadillac XT5, 3.6L, AWD SUV. The vehicle was everything it was advertised to be.I received a fair trade-in value for my previous vehicle and excellent service. The dealer even filled up my gas tank. I also received a phone call from the dealer to see if there was any issues or concerns, and to once again thank me for my purchase. My wife was also greatly appreciative.I highly recommend Motor Werks Of Barrington.

Niram, sales consultant was a pleasure to work with. He showed me different vehicles and we took separate test drives of the actual vehicles I was interested in.Izabela and Rick did their best to achieve my desired payment without the going back and forth to negotiate a price.Will definitely go back to work with this team and will refer as many potential customers as possible

Great place! Excellent customer service! Greg was very professional and helpful. It is rear to find a good treatment in car dealerships, but this place is exceptional. I will be shopping here again! Thank you Motor Werks Cadillac.

Hiram Maroukel was outstanding....he went beyond the call of duty. Very knowledgeable and friendly as well....all my future call needs will be at Motor Werks.

Very satisfied with the quality of work recently performed on my vehicle and at a fair price. Adam was pleasant to work with and communicated well throughout the process.

This has been the fourth vehicle we have purchased from Motor Werks and every time it was pleasant. Niram was great to deal with. Very personable and listen to our needs.

We came into Motor Werks Cadillac in Barrington to purchase a used BMW X5 but due to the excellent customer service of Rick the GM and Herb in sales we not only purchased the X5 but we also purchased a new Cadillac CT4. They were very easy to work with and took care of us like family. We will always be back for all our future cars. Rick really has a great team!

I have happily purchased 3 vehicles from other Motor Werks brands over the years and attempted to buy a SUV from Motor Werks Cadillac last week. Incompetent and unfriendly sales people combined with ridiculously high pricing had me walking out of show room. Very happy with my deal from NAPLETON CADILLAC OF LIBERTYVILLE for thousands less.

Bought a 2018 Escalade and was the best experience we had purchasing a vehicle. Rick the GM , Chase and made the whole process painless and actually enjoyable. You wouldn’t think purchasing a vehicle can be easy and to the point. These guys made it so simple and easy that we will always looks here first for all our cars! This store definitely has figured out how to make customers happy based on all the reviews and interactions Ive seen and had. Thanks Rick, Chase and Alexander! Keep up the great service!

Excellent service from their entire team. Totally worth the 14 hour drive to business with them.

Cleanest nicest dealership I have ever been to everyone there was willing to help with anything we weren’t there typical people for a dealership like that I was covered in grease head to toe from work and they treated me like anyone else sold us a very nice Cadillac Escalade for a good price mauri was very helpful and so was the nice pretty lady that works there. Thank you from my family to yours for the great experience one day we’ll be back to buy a brand new one!

The Cadillac CT4 is great car Im happy I bought it!

I just purchased my 2018 Mercedes GLS from Motor Werks Cadillac my salesman Niram did a great job showing me the car and explaing all the features and made sure the process was fast and simple, Jon Fusha was very helpful.I will definitely come back for more cars. Thank you

Had an appt to drive an M2. They sold the car to a buyer before we arrived. Drove 2 hours to see the car. Shameful. Waste of time. Tackiest salepeople I have ever dealt with. Will never deal with this dealer again. Ever.

Great experience just bought a nice 2018 Chevy impala from Moterworks Cadillac from niram! He did a great job showing me the car and responded to all my questions I had about the vehicle.

Great service. Team was amazing and I was in and out quick and a hand car was. Best dealer in the area.

The best service ever thank you so much RossAlways taking care of my car the Dealler we’ll service tour car anytime any day no matter whatIf you call or walking in they we’ll taken care of yourcarVIP DEALLERThank you all

Brandon, Jon, and Claudiu were great to work with. They made a usually miserable experience genuinely enjoyable. They were honest and straightforward, and we got everything taken care of quickly.Steve

They had a car that was what I was looking for. Clean, well cared for used vehicle. Niram showed me the car and we test drove. Reasonable $$ and top notch customer care sealed the deal. One issue couldnt be resolved and is scheduled for completion next week. Im sure that will be handled in a timely manner. I reccomend Motorwerks Cadillac!

I just bought a 2019 Cadillac Escalade ESV platinum from Niram Maroukel and Motor Werks it was a great experience made the transaction easy and simple, been in contact with him for a month he was very responsible and honest about everything. Also, the managers Izzy and Rick helped a lot for the deal to go down. Thank you guys I will definitely come back for another one!

On May 25,I delivered my Cadillac SRX to Motor werks dealership for routine maintenance:1) Oil change, tires rotation etc.2) drivers side back tire loosing air3) check rear axle service messageUpon arrival was greeted friendly by Service manager Ross wear.He provided me with a 2021 model loaner (great car)My car was ready for pickup the next dayEverything listed above was done to my satisfaction.I left Motor werks very pleased with the service, charges and the way Mr. Ross Wear handled everything.Thank you, Motor WerksSalvatore Mescino

Izabela at Motor Werks was amazing. Actually the whole Sales, Finance and Auto center were amazing. My husband found his dream car on their website. When I called to see if we could see the vehicle I was told that someone had just taken it for a test drive. A little disappointed I completely understood what the outcome could have been. Instead the Manager Rick called me back within 10 minutes of me calling to tell me that he just got another vehicle identical to that one on the test drive into the dealership. When we got there Izabela had everything ready for us. We went straight on the test drive. Since the car just got off a truck we had to come back to pick it up after they detailed it. When we went to the finance department he has everything ready and we were in and out within an hour. The whole process was seamless and so far the best Ive experienced. If you are looking for a Cadillac please visit these guys. Everyone we met was amazing and super sweet.

Choosing a new Cadillac at Motorwerks Cadillac was a very enjoyable experience. Both sales consultant Niram and general manager Rick made chooing the right vehicle a pleasure. Rick made the pricing of the vehile easy to understand and was very polite and honest. Niram spent plenty of time test driving the vehicles and explaining the features.Thank you both Niram and Rick

Love my new Cadillac XT4 Suv! Motor Werks was very helpful in providing for all my needs.

So today I have left a 1 star review for a dealer we did not buy from due to their high pressure and deceptive sales tactics. However I am also leaving a 5 star review for Motor Werks of Barrington. We drove from 5 hours away today to Illinois to buy a car. The first dealership was so rude we got up and left. As we sat at lunch discussing what our next move was we found a car online at Motor Werks. We decide to continue our journey and checkout their car. We really wanted the Red Cadillac XT6 which we had seen on their website. We drove around the lot and could not find it. So we parked the car went in and found Greg sitting behind his computer. After a short discussion as to how our day has gone and that we were looking for this red xt6. It turned out that was out on loaner. Ugh……. So we decided to take a gray one out instead. While we were out on the test drive he worked with his staff to find out who the red one was lent out to and they went and swapped cars with them just so that my wife could see and drive the one we had seen online. Now if that isn’t amazing service I don’t know what is. To make the story short we drove the red one and decided that the gray one we had no interest in to start ended up to be the perfect car. Greg Barone handed us over to John Fusha their fill in financing guy and we were able to ask a million questions and he had every answer. I was on the fence between buying and leasing, money down, no money down. He worked every scenario until we found the one that fit us best.These guys were so helpful today after a month of shopping for a car and being disappointed multiple times it was a relief to find a dealership with a great inventory and salesman who just cared about helping us find the perfect car. Thank you Greg and John from your new long term customers T and C from Wisconsin.

We were welcomed with a warm greeting at the door. Our salesman Niram was very knowledgeable & concise. He eliminated unnecessary banter & answered all questions expertly. He informed us of his age but presented himself as an experienced professional. It was a pleasure to do business with him at Motor Werks.

We have been consistent customers with Motorwerks for over 25 years. What makes us so loyal? Great brands, knowledgeable staff and expert service. Just drove away with a new Cadillac and Isabella did a great job working with us to find just what we wanted.

We had an excellent service and attention in this diller I love my car and I thank Niram Maroukel who attended me excellently, thank you

Awesome experience and best customer support. Scott Bennett was such a great help and he was super kind and was different from other salesmen I’ve interacted with in the past. He helped me with everything I needed, was straight up with me about everything and constantly checked on me with water or snacks. He was super kind and was different from other salesmen I’ve interacted with in the past. If you consider purchasing a vehicle from here, ask for Scott!

Super easy process and no pressure. Sales team was great, be sure to check in with Jim Novak. It was the best priced car for miles and the financing and the finance department were great. I bought a car in 3 hours and drove it home. They even offered to deliver it in person at no charge. Outstanding customer service!

Jon and Chase we’re amazing! MW by far the best dealership I’ve ever worked with.

Adam is great he’s costumer service skills are amazing . I know that every time I bring my vehicles in I always get the best customer service from Adam and Ross . Thanks Motor Works !

Great Service from Adam Weller with my 2015 SRX that needed a maintenance done and was only in for an oil change but needed further service on my vehicle. I did received a loaner since my vehicle was not going to be completed the same day. Adam was friendly, polite and knowledgeable with my questions to him. Thank you Adam for your great service!

I purchased 2 cars from Niram and Motor Werks ( Audi A6 and BMW 340)in less than 6 months I came back because these guys made my purchase super easy and fun I was in and out in an hour Niram and Rick had all the paperwork ready I got there and sign everything. I will definitely recommend Niram and Motor Werks to anyone is looking for a car. Thank you guys!

My wife and I have been very blessed to own a lot of nice cars but definitely know when a service department goes above and beyond to make things right for the customer. CMW has been wonderful to work with from Sales to Service. Highly recommend them to anyone looking into buying a Luxury brand. Keep up the great work guys!

Professional outfit. Find Yaniel (“Yani”). Knowledgeable guy without the nonsense. Will seek out again in the future.

Bill Neuman is the best car sales professional in the business. He takes his time to explain the process and asks for help from his teammates when needed.Thank you Bill & Motor Works!

Niram Maroukel helped me getting me a 2011 Kia Sorento, the process was quick and easy, he answered al my questions and concerns and made my purchase fun and stress free!! Will be getting another car from here in the future from Niram.

I just bought my first car, a 2017 Buick Lacrosse from here and everyone was so nice! Herb was very nice and helpful during the entire process! I highly recommend buying a vehicle through them! I got a really good deal and they are willing to help you in anyway possible! If you need a new car, see Herb!

We are very happy with the service on our car provided by Adam. Very courteous and professional.

The crew is spectacular, though the last two Caddys (longtime customer back to Mancuso days) have been disasters. Run flat tires are aptly named. I’ve had lots of practice running them while flat! Awful product.Ross and Adam have been life savers, as I need my wheels to make a living, Mr. Covid notwithstanding.

Wonderful experience. Shopped many Cadillac stores. Bought a brand new xt5 from Rick the GM, Izabela, and Niram. New to leasing and they were fabulous at explaining the process and benefits of leasing. I would highly recommend them and Motor Werks Cadillac of Barrington. We will definitely return to this auto store!

Poor Service for out of State Customers. Even with a pre approval draft check from a bank I was not taken seriously and put on the back burner. The Website says Cadillac Excellent experience but this was not what I received. Possibly them boasting of selling the most units in the area caused me to be pushed to the bottom of the pile repeatedly. Be weary if you are an Out of State Buyer.

Great service. Very professional and customer friendly.

Awesome experience with Motor Werks Cadillac. I never write reviews but Rick Ayash, the General Manager, and Heriberto Perez of Sales, were the best. I live in Maryland and have never purchased a vehicle sight unseen. But, Herib was always available to answer my questions and Rick made sure I was comfortable with the purchase and keep me in the loop on everything. Rick even personally called to let me know when the vehicle was ready to be shipped. I received my vehicle when promised and in perfect condition. I would highly recommend Motor Werks Cadillac to anyone.

After 9 months of almost getting a deal done got the deal done today..Herb my salesman Mark the Manager And the head finance guy all epic..we were at one point $6200 dollars apart..I bent a lot but did not break..lol Im part of the circle Thank you..Oh hey corporate mabey a xxl Motor Werks shirt with the Caddy logo on sleeve i kinda deserve it right? Lol What a great day.

Great service Adam is always informative and keep me updated. We had to wait a year for this particular part due to current conditions. The part came in and we received a call immediately and were able to get in quick. Thanks for all the great work and follow up!

In November of 2020, we purchased a new Cadillac Escalade from Motorwerks of Barrington. The process was quite smooth.In late March 2021, I started inquiring with several dealerships on new cars.On 3/31, I reached out to the internal salesrep at Motorwerks concerning a Premium Luxury CT5 Silver 6 cylinder model. When I finally spoke to the internal salesrep, he mentioned a price of $45,000. After a few calls between the internal salesrep and the Manager, they indicated that was the price for the CT4 not the CT5. They did not provide me with the CT5 price because the Manager tried to sway me into a concierge vehicle, which was not what I was interested in.The gyst of this story is that at 5:30 pm on 3/31 I emailed the inside salesrep to ask him what the price was for the CT5. He indicated $46,500. I agreed on the price of $46,500. The paperwork was started and I was told that the vehicle would be delivered to my house sometime after 7:30pm on 3/31. This seemed like a very nice gesture as the dealership is about 20-30 minutes from my house. An email was sent to me asking for required paperwork, downpayment information and credit application and I returned everything by 6:30pm. It all went downhill from there.After not hearing anything from the dealer by 8:30pm, I called twice and left a message for the inside salesrep (we didnt have his cell#). An email was sent as well.At 10:30pm, my wife and I finally went to bed - hearing absolutely nothing from the dealership.We fully expected to hear something first thing in the morning. I emailed and left messages at the dealership several times on the morning of 4/1 (again, no response).Ironically, my wife took our new Escalade to the same dealership on 4/1 for an oil change. Her appointment was at 1:00pm. My wife arrived for a 1:00pm oil change and while waiting, went inside the dealership to ask about the vehicle and why it wasnt delivered and why we hadnt heard anything. The sales manager explained that the car we had thought we had bought (and was told/emailed would be delivered to our house the night before), was actually sold to someone who was physically in the dealership, supposedly unbenounced to the internal salesrep. The sales manager found another car that was about 2K more, but we were not going to accept that as this was purely a mistake on the dealerships part and felt we should not have to be penalized for their lack of professionalism. The sales manager told her that he needed to speak to the GM (Rick) in order to determine if this was possible. About 2 hours later, the sales manager said that he could not provide us with the same price and my wife said she would not buy the car and asked to speak with the GM. He was extremely condescending towards her, and when responding to the situation, basically said they were slammed the night before, he had been there until midnight, and couldnt get back to us. He said he cant hold cars and said that they sold that car to someone that was actually physically IN the dealership. So, basically, I deduced that customers IN the dealership are more important than those that they work with on-line.There was zero integrity involved in this entire sales process. The issue, I think, was that I had negotiated a price of $46,500 on a car with an MSRP of $54,250 and the GM didnt like it. He used every trick in the book (sold the car after selling to us, not letting us know, not returning phone calls, avoiding discussion with my wife, using immaature excuses and mostly humilating my wife). I regret buying our Escalade here, and would NOT recommend this dealership. I know this is a business, at the end of the day, but integrity, trust, and basic customer service should NEVER be compromised. I think Rick needs a few lessons in that area - customers are not the commodities...the cars are.I hope this email saves someone else our trouble. We are dumbfounded, worn-out, and feel pretty gross.

Nobody is perfect, there are always things to improve, so I never give 5 stars. I initiated contact on their website on a Sunday and was contacted the next day. I knew what I was looking for and had done my homework. Izabella called to answer any questions I had. I scheduled a test drive for later that day. It started snowing before I arrived so they had the vehicle brought inside and cleaned up. I thought this was nice as it allowed me to assess the exterior. The test drive went well, Izabella was very knowledgeable about the vehicle. Upon returning she went over the finance options available. Once that was complete I met with the finance person and signed all the paperwork. They didnt try to push additional options on me and it was all done within 2 hours of my arriving. The last vehicle I purchased took over 6 hours and it was 1/8th the price. The only negative is the facility is old and walking to and from finance had to be done in the snow. Although not all of the sales desks are located in the same area so results may vary. They are also a no haggle place and I like a good negotiation, although I know a lot of people dont. Their price was fair on the vehicle I purchased though. I recommend visiting them if your interested in a Caddilac.

The best place to service your vehicle. Adam is very professional, and caring. He listens to the customer and does everything he can to address and fix the problem.

I had a great experience today at Motor Werks Cadillac. I have been searching for a 2018+ Jeep with specific specs, and one showed up on their lot, which is only 5 miles from my house. So I made an appointment with an associate Izabella. She had it ready to go when I got there. Took it for a spin. We ended up making a deal and I was on my way! Rick the GM was also very nice and the whole experience was smooth. I would go back here any time for my next vehicle. Thank you!

I was driven by the Internet to test drive a 17XT5. Giuliano met me and went over the car with me.I was able to test drive the vehicle with no issues.Giuliano was awesome and influenced me in the purchase. I was extremely pleased dealing with MotorWorks. I love my CT5 Bronze Dune Metallic!

I’m a long time Motor Werks customer and my most recent experience underscores why I continue to by loyal. Couldn’t be happier with my salesperson Izabella, business manager Claudiu, service advisor Ross and GM Rick. Thank you again for truly caring about your customers!

Great service department with excellent customer support.Highly recommended.

Adam was great to work with. He was more than accommodating and took time to explain everything to me. Customer service from Adam and his team at Motor Werks was top notch compared to other dealerships. I would highly recommend him and Motor werks for any service needed on your car.

Hands down the best dealership Ive been to. Their service advisers and vehicle techs really know what theyre doing and diagnosed my vehicle properly after 2 other dealerships couldnt. Im very thankful for their assistance, expertise and outstanding customer service. I found my service department home!! 5 stars from me!

Horrible customer service. Not happy at all, financed a 2019 GLC43 to find out it has many mechanical issues after I left the lot and the check engine light came on & I called the GM he told me to bring it back that he would handle it all he did was reset the battery for the check engine to go off because a week later I was at OP Mercedes Benz getting my gas tank and other issues replaced!!!! Now to find out I can’t drive my truck in the winter because of the tires sold to me on the vehicle. I now have to come out of pocket 6K for new tires. DO NOT PURCHASE HERE THE GENERAL MANAGER IS NO HELP HE GETS THE SALE AND GETS YOU OUT 123.

Awesome experience working with Niram Maroukel. Very helpful answered all my questions. He went above and beyond. Thanks for your assistance.

I had a very nice time buying my car. My sales person Guillermo was very polite and patient. The sales manager Stefan was also awesome and very cool to deal with. Both were very cooperative and communicated well before, during and after my purchase. The final price was outstanding. I could not find a deal this good after searching for a better deal for 3 weeks. This was definitely worth the 1 1/2 hour drive to get there. The finance guy was very thorough and explained everything well.Nice guys to deal with. I love the car!!Thank you!!

I’ve never had a bad experience at Motorwerks Cadillac. Ross is by FAR the best service representative I’ve ever worked with

Had a great experience buying a car at Motor Werks today. Worked with Scott Bennett who provided a very honest, no high-pressure sales tactics buying experience. Scott is very knowledgeable, super-friendly and not pushy. If you are buying a car here, just ask for Scott and you wont be disappointed.

Ughggg this place is dreadful. Sad facility and even worse management. How do they sell any cars in 2021 with their outdated style and building. I was looking at a pre owned car and the car buying process there was so outdated. I purchased at Lexus highland park instead. Much more modern way of business.

Great experience and customer service! Worked with Scott all remotely and couldn’t have been more pleased. When Scott was going to be out of the office and when SUV was ready to be shipped he gave me the General Managers personal cell to handle the final details. Good stuff! Thank you!

Amazing service. They really went the extra mile to get me the best deal possible on a Audi S5. Would highly recommend and would shop here again.

Motorwerks handled my new vehicle purchase with extreme care and concern to make sure I would be happy with my decision.

Jim Novak was our sales person and he was great! He went over everything with us. He was patient with us if we didn’t understand something. It was a very good experience but it took awhile. We are very pleased with the car and how kind and caring Jim was.

Bought a used vehicle from this dealership. Our experience from start to finish was very satisfying. 5-stars to Niram for his salesmanship. He kept in touch with us by updating us via text and emails. John, the finance guy added his finesse to complete the deal. Overall satisfaction!

I really had a great experience here a the Barrington Cadillac. From the time I walked in to the time I left very well taken care of! Daniel Moore had great customer service skills and really was so knowledgeable.

Horrible customer service. They get the sale & you’ll never hear back from them if you have any problems with your vehicle. It hasn’t even been a year and I’ve had over 5 problems with my vehicle that another dealership had to fix with my warranty. Including a check engine light, I drove off the lot 30 mins later the light pops up, Rick stated my GLC43 AMG was fine and that they resetted it because the car has been sitting. WRONG! I needed to replace a gas tank, and other mechanical issues. On top of that they told me they lost my other key & sold me only one after the sale was done. Oh & the cherry on top I currently have to purchase 6k in tires/rims after financing 70k just ridiculous. Rick the GM won’t ever contact you back via phone or email.

Purchased a car from Izabella on October 27th. There were a couple things we needed checked on after wards... they did those items and provided us with a loaner car while those items were completed. Everything went very smoothly! We would recommend this dealership highly. Thank you to Adam for all his coordination in service!

Isabelas assistance was top notch! I found what I had been searching for for months. Whole process was easy and seamless. This dealership is a well oiled machine!!

My sales associate, Juliano Scolo, was very professional. He took time to guide me through the various options I was interested in which made my buying decision easy. He was a pleasure to work with.

I had a great experience at Motor Weeks Cadillac. I have had my eye on a specific car and when I saw it online at Motor Werks, I scheduled a test drive for the next day. I worked with Giuliano, who is awesome. He was able to answer my questions before I came by, during the test drive, and also after my purchase. Would highly recommend Giuliano if youre youre in the market for a vehicle!

The staff at Motor Werks Barrington Cadillac are OUTSTANDING!! I never write reviews but this place deserves it. At first I thought it was just Dan that was super helpful, thorough, competent, knowledgeable and provided outstanding customer service. Then I worked with Ross....he was phenomenal too! And then Adam. They all went out of their way to be genuinely helpful. Wouldn’t go anywhere else😊

Niram Maroukel made the experience of buying a car amazing. With this being our first time, everything was laid out very clear and very understandable. Great service! He also my us laugh!!

Adam was very accessible and responds to questions readily , transparent with information ..a great guy.

Our sales person, Jim Novak, was absolutely fantastic. No pressure and very helpful. He went over everything with us. He is highly recommended. The dealership was also great except they only have one finance person. Because of this we were there over 5 hours. If you take that out of the equation, it was awesome.

Adam is the best! Always polite and got me in and out quickly!