I love southwest. Traveled them since I was an unaccompanied minor.Love the crew and their jokes.Always a pleasant experience.

The place is clean and the employees doing good job

I love flying with Southwest Airlines the staff is so nice always 👍👍👍

From the phone, to the gate, to the plane, the staff are courteous and very accommodating. Not snobby like American Airlines. Prices are pretty good. Flight was smooth, left on time and arrived early to our destination. This is my second time flying with Southwest. Ive tried 2 other airlines so far. This one is the best so far. I think Ill stick with Southwest.

Unbelievably poor processes. Too few kisosks.....people spending over an hour in line just to drop a bag....this the reason so many of us wont fly SW. They pretty much suck.

Southwest must be posting fake reviews, because my latest two flights were absolutely horrible. Crowded planes, 80° temperatures in the cabin on both flights, no air circulation, and bad attitudes from the flight attendants. We were treated like cattle. Oh and I almost forgot, we were warned that if we expressed any displeasure whatsoever in the flight, we would be put on the no-fly list –whatever that means

Best airline out there right now. Prices are good and you get 2 checked bags included with your ticket. The staff is almost always friendly.Two issues: 1. I dont love the open seating. Its not horrible, but it would be nice to have my seat picked out ahead of time. On the other hand, this is nice for last minute plans. So long as you can check in 24hours in advance (or pay for early bird, automatic check in) it doesnt matter when you purchase your tickets.2. Since the pandemic hit maintaining your original flight itinerary is non-existent. The flights you planned months ago will be changed 3-4 times before you actually fly. And its not like they give you the next best option, so you have to call or go online to change it. Also the number of direct flights has dramatically decreased and I have not been able to fly in or out of my main two airports (Ive had to drive to the next closest for a decent flight).

Excellent service. No booze allowed on flights though. Speedy. Timely. Reasonable prices and good amount of options for flights

Newsflash Southwest…military aren’t allowed to travel in uniform. Maybe you should change your policy?

The staff was helpful and very friendly. It was a quick and easy process we will continue to fly southwest

Cancelled flight with 0 heads up, at last minute and no alternative options. Avoiding Southwest Forever!

Great staff overall.

Having someone buy a cheap ticket and plop themselves next to you in front and fall asleep on you is not a fun experience during a pandemic

Low fares and not always best! After constantly checking in at the 24 hour mark we are ALWAYS in high numbers. Pre boarding passenger are more and more every time I fly. Nothing against people that need the assistance, its the others that walk off the airplane to their cars! Paying for seat upgrade gets irritating when pre board passengers are filling up rows.

The flight was delayed by several hours and poorly managed communication regarding ETA updates. When transfering to a different plane, the baggage remained on the delayed plane instead of the newly designated one thus wasting several hours waiting for baggage.I typically fly United but I gave them a chance because of the good reviews.Never again. Terrible communication and service.

Last minute cancellation turned my 3 hr flight into a 8 hour with a child. worst customer services, no call ahead or warning. NEVER USE SOUTHWEST

Love the airline but not the ladies who were supposed to offer a good costumer services on 11/17/2020 at 5:34pm. Sadly they dont know how to help or about costumer service which. I was trying to rebook my boyfriends flight that he missed that day and they couldnt help at all. I ended up paying for the parking lot, with no ticket on my hand, drive to the airport for no reason and a very stressful night because they gave me an attitude and tell others agents who were asking me if I need help to not help me... like seriously?Thankfully I called the airline number and someone helped me on the phone. Very sad they have hired people like those ladies that day.

Southwest Airlines in BWI Someone stole items out of my suitcase when I got to my destination in Dallas and over my suitcase things were missing and there was no reason for this Im so disappointed with this. I will be letting people know that this airline has a problem with thieves. Im crying and shaking my head because I work hard.

Thank you to the tall female flight attendant just now from Dallas to BWI. Flight staff are there for our safety, be it trauma or virus. Proud that flight 2614 can save us from bad actors, whether it be irresponsibility or mental instability.

Had a 12:30 flight was told 30 min. Delay again one hour delay than at 6 pm was told the flight was canceled

First two flights were fine as far as I know, but on this one there were many people not properly wearing masks and not one of the three employees walking past them said anything.

Just the best on service and price.

I can only say nice things about this Airline. The people working the counter are extremely friendly and super helpful.Down near the gate everyone seemed to have a good energy and managed to keep the mood positive for those who have been there for awhile.The flight crew of course were full of life which is amazing when you look at what they have to deal with on a day to day basis.In prefer to only fly Southwest so hopefully they will continue to expand so that I can continue to enjoy.

Moderate service, if you have questions or need help with directions, they will go beyond normal expectations to servics you...thats if its not caused by mother natures.

This was a complete disaster, they broke my wifes toe.They moved me to another line where I was divided from my wife .I had my son with me.He is 7 years old.Luckily he was there or southwest would of been south for good.They put me in a detrimental situation where we had to fly home separate. Baggage claim was all wrong and so was the overnight delay that we lost money on due to negligence on southwest to have competent people working on planes for maintenance.

You all are phenomenal!!! I love everything about the customer service. You all are uniform and consistent.I frequent LAX & BWI ....and I am always left without a huge smile. I am rebooked and am always respected and greeted (unlike Spirit)

Great airline. Quick and efficient. Never had a problem flying with them. Our gate was a quick walk away and boarding was very simple.

I have travel on a few airlines on the US, and I keep choosing Southwest Airlines. I can’t even count how many flights I have been on, but to date I have never had a bad experience. I have received a few hundred dollars in vouchers for flights that honestly weren’t even delayed by much. They also send our drink Vouchers as well. This is the first airline I check for before looking elsewhere!

Excellent fight out of BWI. Flight was on time. Check in was super easy. Crew and staff were very professional.

Baltimore land crew went over and above with their patience and gentleness helping reunite a passenger with dementia back to his family. Watching this act of kindness was the best kind of holiday gift.

Southwest is the best airline that customer service skills is dropping off some I dont understand why

Just flew to Dallas, Texas last week out of BWI. I had a great flight there and back. We had a layover in Michigan on our way there and our landing was the smoothest Ive ever experienced. Coming back we flew in a new plane. Theyre so roomy and more comfortable. I love southwest and will only fly southwest!

I am always happy to fly Southwest! The service is great, lines are efficient and the ticket and gate agents have always been helpful and friendly. I fly a lot and rarely have problems. Sometimes flights get cancelled for weather or mechanical reasons. If its their fault for a delay, theyve always given travel vouchers to everyone affected.

Southwest employees at all other airports are truly amazing. Unfortunately they seem to hire an entirely different breed at BWI.

I love flying with southwest. Spaces and the flight attendants are very nice

Always my favorite airline. Flying is often unpleasant, but 90% of the time the folks at Southwest do their best to make it better. My wife got food poisoning from an airport restaurant and was unable to make the 2nd flight but they rebooked us for next day and made sure she was ok before we left for the hotel.

Southwests only downfall is that they dont offer more international flights.. but who knows what the future holds. My experiences with this company and this terminal have always been positive, with fast and friendly staff who make the event somewhat enjoyable.

I had to go by this location in order to get packages that were shipped on Southwest Airlines. The Southwest Airline personnel kept picking up the phone and then would hang it up. Upon my arrival at shipping desk, the Personnel were super helpful and very friendly. I dont know if these were the same Personnel picking up the phone to hang it up or if I got a different batch upon my arrival at the counter.

I had my moms warmer taken and thrown away by TSA agents. Ever since they disposed of it stating “You can’t have this on the plane she has been having constant neck and back pain and it disgusts me that they threw away her warmer.

Not the Same friendly Southwest the use to be . For example , connecting flights will not wait , sometimes horrible customer service like you cant imagine , losing bags with connecting flights , dirty planes in the pm flights , planes frequently going out of service be very careful choosing Southwest especially if you are going on vacation

Used to love this airline. Sadly there are just too many issues with their flights nowadays. My two most recent flights were each delayed over 3 hours for mechanical problems. Need to take better care of their equipment. This is no way to run an airline. Very disappointed.

My favorite airline to fly. The flight was great. The staff very friendly. We arrived on time.

Absolutely an awesome crew Natalie and The RookieWere superstars. Your company has great attendants. See you soon.

Always good when weather is good.. love 2 free bags.

Seats were too small In the employs were con roud. The star because we land safe.

They canceled my flight, then rescheduled me to another canceled flight and didn’t even apologize or compensate me for my trouble or anything. I got up at 3 am to catch a flight to Cincinnati and am now stuck in Baltimore until 9:30 TONIGHT. You guys will never get another cent from me. I missed one of the biggest engagements in my family because of this and do not feel valued as a customer.

Best airline in the world Southwest

I always Fly with them, Ive never had a bad experience with anything with them, I usually dont bring anything bigger than a carry on, so I have never had to deal with that end of things, so I cant speak for that, but staff is always friendly and they do their best to make sure everything goes smooth, even when its something out of their control...

Fantastic experience. They have self tagging kiosks, everyone is so friendly, getting your bag checked and a boarding pass is super fast. I fly out of BWI every week. Flights have been on time and I have not had a cancelled flight. Best airline!

Southwest is destroying our lives in Columbia with the new FAA NextGen superhighway. Over 150 flights a day fly directly over Columbia with no dispersal and at only 4000 feet over 10 miles from BWI. Southwest you will reap what you sow!

Will always fly southweat friendly staff.

First and probably last time to fly Southwest Airlines. Flew out of Memphis with 6 other people on a High School trip. Flew to Orlando then to Baltimore. South west lost all of our luggage. We’ve been in Baltimore for 6 hours and they have no idea where our luggage imay be. How can an airline lose 6 large bags of luggage. Do they scan the tags? Our students are competing in FBLA National testing and are having to sleep and probably wear the same clothes tomorrow. We have no toiletries. They said they’d give us a $50 when the luggage is found.They should give you the voucher as soon as your luggage goes missing. They should also give you a bag that contains toothbrushes and toothpaste, deodorant and a hair comb.

Excellent cost for airline tickets!

Was transportation for someone visiting BWI airport & the Southwast facility is an efficient 1 stop shop for thru put people efficiency.

Consistently very good, need direct flights from bwi to savannah

Always friendly staff and a good experience. Yes, flights delay occasionally but Southwest is still the best airline with very affordable pricing

Holy S$$$T people let me give you a word of advice if coming to BWI ...follow the signs for VALET service you will thank me later ....now after that when you get into the airport your gonna need a freakin guide dog to get you around ...and no Im not joking. The place is a maze ...do your self a favor ASK for directions from anybody in a uniform for help or your gonna need a rescue chopper to get you out and DONT eat food there it wayyyyyy to high in cost but it is good

Just dont fly with these guys. Yes its cheap but the near guarantee of them; losing your bag, cancelling your flight, or damaging your property far outweighs the lower cost. Im in BWI for the next 14 hours because Southwest cancelled my connecting flight while I was in the air. No reason given, no option to switch airlines, they just grounded me in Baltimore.

Lonnie Willis #106122 EXCELLENT CUSTOMER SERVICE

Lonnie Willis #106122 EXCELLENT CUSTOMER SERVICE

Decent fares! Ideal if you got checked luggage with you while traveling!

GARBAGE I WILL NEVER USE THIS UNRELIABLE AIRLINE AGAIN. CANCELED MY FLIGHT TWICE IN ONE DAY WITH NO NOTIFICATION. THEY HAVE LOUSY CUSTOMER SERVICE AND DO NOT CARE ABOUT ANY PREDICAMENT THEIR CUSTOMERS FACE. THERE REPRESENTATIVES ARE NOT SERIOUS. I WILL BE IN A TERRIBLE SITUATION AT WORK BECAUSE OF THEM. I WILL NEVER USE THIS JOKE AIRLINE AGAIN

Good customer service fair prices

I work here and its a great place

Thankyou southwest. I know I was 5 min behind the late bag check time... I am a PROUD A LIST customer and I sure donapreciate you having my back on this rare occasion when I was tardy. I ♡ SOUTHWEST

This is to inform you about my absolute horrible experience with the gate agent at the BWI airport. I have travelled with many other airlines with checked bags from BWI and other airports but I have never done so with Southwest Airlines. This is my first time. So I am unaware of your policy of self-tagging. Hence when I had 2 bags to be checked in this flight, I approached the gate agent named Ashley. She basically waived her hand and asked me have you tagged the bag? I gave her a questioning look and she said get tags for your bag. See this gave me an impression that southwest gate agents dont tag checked bags anymore and that we ourselves have to do it. So I checked with the gate agent again as to what she means and she said in a raised voice Get the tags from the matchine. I was taken aback and went to the machine (where with other airlines, we only check in and get boarding passes) and got the tags. This is my first time operating the baggage tags and felt very uncomfortable doing it under the fear of doing it incorrectly and losing my bag. After tagging, I put my close to 50 pound bag on the weighing scale and the same gate agent took my bag and THREW it on the belt. Once again taken aback, I asked her why she was being so rude. She then yells at me that I put the bag (again, close to 50 pounds) on the weighing scale with force and that if I wanted someone to tag the bag, I should have used full service aisle. She said there is a board there that says that these are self-tag aisle. Then she went on a rant as to how hard I kept the close to 50 pound bag on the weighing scale, which completely shook me and rendered me speechless.I am not an athlete and cant carry 50 pounds like a feather. Plus she threw my bag on the belt. Doesnt that have the same implications? And worst of all, yes, I admit, I did not read the board about the self-tag aisle but the agent assumed that I either knew the BWI airport like I was born here or that I read every board as I walk. Isnt she supposed to inform me of my options when I inquire about tagging and checking in my bags? If she fails to do that, why is she there? Wont a bouncer or a person who can lift heavy things do her job?I am sorry to say that I am completely shaken by this experience. I travel through domestic carriers a lot. I have never been treated this way by any person in any airport. I switched to flying southwest because of the good flexibility and good customer service and here we are.

Great prices, always loses my bags or damages them.

My new employer. Great place to work.

Very good customer service experience.

Easy check in. Two free check in bags

Love the service. I always use Southwest!

Quickest service out of all the airlines

Good airline, only with one problem.... seats are too tight

Great flights, and service was great.

Love southwest ther are awesome

Military was instructed to board after A group. After A group, military was skipped and we were just standing there waiting while B and C group boarded.Was this intentional? Does Southwest discriminate against military? We may never know.

Sadly, Ive never had a good experience on Southwest. Just not worth it.

Because it my favorite airport.

Landed fine, I was happy.

They the best flight airlines.

An awesome airline!!

Ive never had any problems with Southwest besides the TSA which is not their fault.

Multiple cancellations and delays and then they lost 26 peoples luggage.

Always a pleasure to fly Southwest

Always a good experience flying Southwest.

Easy-peasy. Walk up, they take your luggage, you walk away.

Damaged and abused bag, baggage staff that ignores you and then blows you off. Welcome to Southwest BWI, set your standards low.

Love their prices, but wait times to talk to a person are excessive at 1 hour +

Love SW but keep getting delays!

Best Airline Ever

8hr delay on the start of my vacation. All they offered was a voucher to fly with them again. Like I want to do that again.

Awesome airline

Some staff is selective with whom they want to be escorted to the plane. Overall, the experience was okay.

Excellent service

Awesome ride

Very kind

Good place to work

Terrific staff!

My favorite Baltimore Airline

Amazing service