Not to friendly , and didnt even try to waist his time giving a quote or looking more into info given to him

They total loss my $9,000 2017 Fiat 30 days after perchance from dealership when I got into a fender bender. It was under 10 mph after a stoplight turned green then traffic suddenly stopped. My headlight shattered & one side panel was dented. They took over 2 weeks, car in the shop the entire time charging me daily, to get back to me after they reassigned it to two different agents to get a quote after I took it took my shop because the app said I could but they made it hard for me because it was not one of the recommended places they were trying to force me to go even though its my legal right to take it to any shop I want. I was put on hold for hours just to talk to a Geico person put in a duplicate second report without me knowing which caused confusion making the process harder for everyone because we didnt realize right away. I figured itd get fixed since nothing was wrong with the engine and from every angle expect that immediate area the car still looked great drove it there perfect. They gave me $3,000 no option to keep my car without paying an arm and a leg to get it back, Id have to pay a couple thousand out of pocket to fix it myself and continue to make payments on it. So now I own a 2005 car I dont like as much I got for $3,500 and my monthly insurance is $220 a month!!! It went from $65 to $220!! Nothing was wrong with my car!!!! I was not helped properly and I feel like something fishy might have happened to my car since nothing was wrong with it. The guys at the shop were shocked they wrote it off at totalled. I got offers to buy it since obviously nothing was wrong with it but I couldnt because of my situation. Now I have a totaled car on my record when it was a fender bender that in no way totaled the car!

I’ve had nothing but wonderful service with this insuance company. My agent Jessica S is very attentive and responds in a timely manner with my concerns regarding my policy. She handles everything and explains things thoroughly. I am very satisfied with her customer service and the rapport I have built with her.

My agent was Richard Hernandez, I’ve been a customer of his for years now and I recently bought a brand new car, he’s always helped me find the best value! Super professional and always going above and beyond to make sure I understand everything. I recommend him and Geico to everyone i know. Thank you Richard & thank you Geico!

She gave the tow truck driver the wrong address. He was on the other side of town. He called me to ask me where I was. It was also very hot. We waited for three hours instead of an hour. Geicos representatives need to learn how to give correct directions.

Called for an insurance quote and was told I would not be insured because I have an American Bulldog. Very nice person but completely uninformed when it comes to dog breeds. He told me he looked at a picture online of what an American Bulldog looks like and the the Underwriters, or whoever, would not insure my house because of how they looked.

By far the best insurance office Ive ever had. The Agent Trenea Smart is absolutely the most knowledgeable and helpful explaining things. She really goes the extra mile to help... most agents just pass you on to their staff. Speaking of staff, they are great too!! You can tell they take on the qualities of Trenea. Leo the office manager is hands on and Ive witnessed him taking care of people. I send everyone I know to this office because of the treatment. Ask for Leo, Rich, or Johnathan by name. Head & shoulders above anyone.Also... keep the commercials coming!!!! Theyre GREAT

I usually don’t leave reviews, but after my experience with Geico I felt like it was a must. Jessica Serrano is the agent who helped me, she was very attentive and understanding to my needs and wants. Made sure I understood what I was getting and what was being covered. She helped me step by step, and made sure that the price I was paying monthly was affordable. She even set me up with automatic payments monthly and I was even able to select my payment due date. In the past I never understood what was being covered and what wasn’t, but thanks to Jessica S. I now have a lil more knowledge on what exactly I’m paying for. I also love that you’re able to download the Geico app. You have access to your insurance cards, you’re able to see whats covered under your plan, you can file claims, and request for road side assistance if needed. It’s very convenient, overall my experience was great. Thanks to Jessica S. for being patient with me, I will be recommending you to my friends & family who are seeking to find the best car insurance in town.

Thanks for saving me money on my insurance! Even when I bought a new car, my rates did not increase much. I appreciate being able to save a few coins on my insurance and the staff here is very friendly and professional!

Everyone knows shopping around for car insurance is a hassle. I found Jessica S. at this Geico location (Calloway) to be very helpful in picking the right coverage I needed. Jessica has been working at Geico for a couple of years and is very knowledgeable in the policies, Geico offers. Jessica is a trustworthy insurance agent and I recommend anyone looking for insurance to go through her.

Jessica S was wonderful and helped me above and beyond. She is very friendly and a pleasure to interact with. Thank you!

Although, Geico is a big company, Trenea Smarts local office is very personable, and attentive to your needs. I also love the mobile app that makes it extremely easy to make payments and receive roadside assistants, not to mention the best rates. I highly recommend this insurance to all my friends and family.

Very helpful agents, got my business done quickly.

Shawnee Smith was excellent assistance for my car insurance account. Sincere and friendly voice. Very sweet personality. My insurance payment option was handled just right. Ms Smith was very professional.

I am so disappointed at this company when it comes to getting their service theyre great but when you have issues or claims they are the worst specially this location no customer service of whatsoever theres other better rating insurance is so sad Geico spend so much money but doesnt spend the quality of time training them better as far as customer service

Leo Hernandez is the nicest guy on earth. My family has been with Geico for 12 going on 13 years and Leo hernandez has always been there to help out with any problems.

Great service and incredible good rates I’ve had my vehicles there for a few years and just switched my homeowners insurance to them as well. Johnathon Hernandez does an amazing job and don’t have a problem using anyone else in the office if he’s not available. Such a great staff and always on the ball.

Pointless to have this office. Nobody in office, they dont answer phone directly, and wasted my time going to their location to support our local agent by driving cross town just to read a sign on the door saying to call Geico or go online. Disappointing!

Jessica helped me with my home insurance and she was amazing! She was able to give me a lower price then I was quoted online. She was very nice and very helpful was able to answer all my questions. She followed up with me to get everything settled, and was very quick. She also helped went out of her way to call the 1800 number and cancel one of my policies for me because I was unable to speak to a person. She did an amazing job! I would highly recommend you speak to he if you need home insurance.

Spencer Seders did a great job attending my calls and emails promptly and accurate. I made my first approach using the GEICO App on my phone but Spencer made the difference giving me better options and accurate coverage for my house.

Everyone has been super friendly and helpful. Always here to help with updates in your life and keep you protected.

This guy spencer was super helpful and really good at his job I wish credit one had customer service like this because honestly getting help from someone who values and understands theyre job. It also took under 20 minutes and he saved me 40 bucks compared to what state farm had me paying.

Since the first time I called to this local office, they helped me with all my needs. They gave me a quote and gave me the best price available. Spencer made me have a seamless experience and helped me pretty fast. I will continue to do business with this BAKERSFIELD office.Thank you Spencer for being so helpful.

They dont answer the phoné

Always take care of me!

I have auto ins. with Geico since 2018. I am very happy with my coverage. It makes me feel secure.

Very friendly and fast service. Loved how easy they made the insurance experience for me. Will definitely recommend! Spencer did a great job and was very accurate with his quote.

Had a great experience with the Bakersfield Geico Office. The Insurance-Agent who helped me was Spencer. Spencer was kind, friendly and very knowledgeable about the policies. He went above and beyond to make sure that the policy I got was the best. I had endless questions for him while gathering information. I called back to speak to him about 5-6 times, each time Spencer was just as enthusiastic to help me as the first. If you need help with any of your insurance needs, I would give Spencer a call to see what he can do for you.

I HAD GEICO.NOW I DONT

Fast courteous service. Spencer was easy to deal with. I would recommend him to my friends.

People are kind and know their business.

Their members services are courteous professional. Also help ME in getting a better coverage. Than what I was planning to obtain. For very affordable amount.

Good supportive on claim as long as you inform that you cannot or can afford claim deduction.

This is our first experience with GEICO and were new to the Bakersfield area. Johnathan Hernandez made us feel right at home. He answered our questions, provided a great rate for our auto insurance and explained everything very well. He is professional and welcoming. He also gave us great referrals for restaurants in the area! We will definitely refer others to Johnathan! We appreciate great customer service!!!

Good customer service

Had a good experience setting up my insurance policy. Richard helped me and it was fast a thorough. Kind and friendly service.

I went in to get home n auto quote. No one else waiting but me... Sounded like a couple people were on personal calls. After about 10+ minutes l asked male receptionist how long am l to wait. Receptionist said l can help you. I said you want me to stand up at the receptionist desk and pull out all my papers ???? Not happening. I left. Just saw another commercial on their personal service. Joke right !!!!!

Great customer service, Ask for Richard Hernandez he always does what’s best for his clients 🙏🏽 Thank you Geico.

Places easily accessible has disability parking. People are very nice. The only thing is is they do not have a public restroom.

I have had Geico for the last 2 years. I have always made my payments on time, no claims & a great driving record. When Geico made an unauthorized withdrawal from my checking account (I always pay with a check) after I had already paid half of my premium, I decided it was time to go else where. I have spoken to Geico over the phone and went into the Bakersfield office with NO RESULTS in getting my money back. With this kind of service, I am sure I wouldnt be happy with them if I did need them.

I never write reviews but with my experience with Geico specifically the representative Spencer I felt the need other people need to know they are choosing the right insurance agency. Spencer really treated me like family. He is very knowledgeable, professional and experienced. I can not say enough about Spencer’s work eithics. Ask for Spencer you will not be disappointed

Top notch service.

I called Geico to compare prices with other car insurance companies and they were significantly lower. Richard helped me start a new policy today and was very informative and helpful. He answered all of my questions and concerns. Im so glad i called my local Geico office today. Best insurance company around!

The customer service was wonderful, the prices are great and very easy.

Very well pleased with the staff, thank you Johnathn Hernandez with my insurance policy. Fast and simple. These guys really dont joke when they say, 15 minutes can save you 15% or more on auto insurance. Thanks Geico insurance, you truly do live up to the reputation of being best all around. Keep up the good work guys. Best wishes!!!-sincerely another satisfied customer.

Johnathon has been VERY HELPFUL this last year with all my insurance needs. Quick and easy with any questions or concerns I have. I love Geico all over again thanks to him!!! Contact him for any of your insurance needs!!

Great customer service, great prices, great people, great everything. I recommend geico to anyone who is tired of overpaying for insurance and getting nothing in return. Definitely will be a lifetime customer after the way their employee Richard treated me and helped me save a lot on my car insurance.

Such good service soooooo friendly and very respectful all business should follow there example!!😁

Thank you for being amazing... Spencer is the best!!!

Very Professional. Outstanding Service, Polite, Good Communication, And The Office is Very Clean. I Highly Recommend Geico Insurance.

Bakersfield Local Geico office always greets its customers with a warm welcome, very friendly and helpful staff. Fast quick service with the best prices to fit your budget. Helped me save a lot of money on car and home insurance. Had me in and out with the best price in town.

Office closedWaited 20 minutes on hold then dropped call bad day.

Worst customer service! My mom went in because she wants to change car insurance, they had no customers and had her standing there waiting to help her. when they did help her they told her if she wanted the best offer she could pay her loan and not get full coverage when she had clearly stated she wanted full coverage. She asked if she could get a print out of the quote and he told her he couldnt give her a print out!

I recently switched to Geico because I was paying almost $250 a month on full coverage insurance for my 10 year old cars and renters insurance. After speaking to John and telling him what I was paying and how hard it was for me to make such a large payment every month he got me an AMAZING deal with Geico. I saved over 30% on my car insurance and secured a great rate for renters insurance. Not only was he quick on getting me the deal he was also able to walk and talk me through the process of how to get switched over which took care of any stress I had about switching. Thank you so much John I cant stop telling my friends and family about the great rate you got us!

I spoke with Representative Shantal S. She was very knowledgeable and displayed excellent customer service. She assured I received the best rate for my policy. Overall, this site is excellent and greatly recommended!

Good place for motorcycle insurance. also have friendly and knowledgable staff.

They were slow to get ahold of on the phone. Got hung up on once. Finally got everything fixed and a lower rate.

Best Insurance quote hands down! Called other insurance places for quotes none compared to geico

Great service.. very friendly and helpful.. ask for Richard!

Just switched today and it was fast and the service and people are great! i saved over $50 each month with them!! I recommend this insurance to all my family and friends 5 Stars all the way

Great service , as well as outstanding in communicating information about my policy.

They must spend all money on adds, because they can not save us any money on Auto Ins.

I was being robbed with my old insurance company! Paying high rates for LITTLE coverage! I am so glad I found everything I was looking for and more at Geico. I am especially thankful to Johnathon Hernandez who helped through my entire switch and transition, got me an incredible price and went through my entire coverage to make sure I got everything I needed. Very professional and recommend to anyone that is looking for new insurance go to Geico and ask for Johnathon!!!

I would not recommend this local office, I like Geico but not the Bakersfield local office bad service

Super fast service. Best insurance co.

They quoted me for my motorcycles but failed to tell me my Umbrella policy would go up over 50% because of the motorcycles. When I got the new bill for my Umbrella I promptly called and complained. I was told Too bad, that is how we run our company.They put themselves out there like they are a comprehensive Insurance but all they are is a hacked together internet insurance company that does not mesh well.Do yourself a favor, if you are in need of more than a very simple policy, or coverage on more than one item, save yourself the aggravation and call one of the more reputable Insurance Companies.

Love the staff, thank you guys! they explain everything to you, three times if needed and dont give attitude for it.

I would give it 5 stars but I dislike the fact that they take forever to respond back when you call and that they dont have small stalls to keep the clients feeling a bit more secure about people hearing any personal information.

The most awesome staff of any place! Each with their own special kindness about them. I can guarantee that if you go to the Geico location, youll recieve above and beyond customer service youve ever experienced!

The Local Bakersfield Geico Insurance Office is absolutely amazing. They go above and beyond to make sure you are ok and taken care of. Great customer service that will provide you with all the information you need. I would definitely recommend it to anyone.

I never had an issue with Geico until someone hit our car. I went through my insurance, Geico to get the claim settled faster. My car has less than 12,000 miles and Geico wanted to replace parts with used parts. When I bought the car I asked about OEM part replacement and got the answer that I was fully covered. OEM parts coverage was not even offered even with high coverage as Geico does not have this option. California law states “Although non-original equipment manufactured replacement parts can be used to repair your vehicle, any such part must be comparable to (OEM) original equipment manufactured parts in terms of kind, quality, safety, fit and performance.“ Geico’s used parts would have voided the manufacture’s warranty per the cars manufacturer. I would not recommend Geico Insurance unless you just want cheap insurance. You get what you pay for! Lesson learned.

Great customer experience

Dustin is a great Geico rep, and has always been there for me or my dealerships needs. Would highly recommend this branch!

Dont get into an accident or any other problem that price will skyrocket in blink of an eye, I had to cancel mine, without making anothe claim it just kept getting higher each month no infractions either just boom 570$ a month

Ive had insurance with Geico since 2007, and plan to stay with them forever! I have used my towing many times with no issues and nothing out of pocket. Nobody has been able to beat Geicos monthly premium........ if youre looking to save, call them!

I love the reptile guy. Hes cool. Also this location is gr8!!

Well, they are not really insuring you, they sell insurance from other companies

AT FIRST I WAS VERY PLEASED , HOW EVER I HAVE BEEN TRYING TO CONTACT THEM FOR TWO DAYS AND CAN NOT GET THE AGENT WE SPOKE TO .IF YOU CAN NOT TALK TO A AGENT ?

Love this place so much!Honestly Ive had almost all other insurance companies in bakersfield butGeico surpasses them allBest insurance spot in Bakersfield

Received a great quote today from Richard. great service! Geico is now my new insurance company!

I quit my Travelers insurance I felt there rates were awful I called Geico spoke to Spencer he got me set up with great rates. He even had the lifelock offer which I took. I saved $600.00 for a year. Thank you Geico you have so many options and know how to work with people

The Clerk was nice, really helpful. The place is clean too.

Yeah they are cheap on your monthly payment. But when your get into a car accident they make it so hard to even to pay for you car seats even to give a rental car. Why is the point to have full cover.when your in pain have a broken hand you expect geico to be there for you. Not make my life harder.

Geico has a friendly staff and very competitive rates. I would recommend stopping by or calling the Local Geico Office

Horrible experience, claim adjuster Clark Rohdes rude and not professional very condescending, his supervisor Tahany Alvarez not caring to my concerns and NEVER returned or received my calls. Will not recommend.

Very friendly and customer service oriented. Geico has the best coverage at the best prices

Very helpful and understanding of my specific situation.I would definitely recommend this company

By switching to GEICO I was able to save approximately @$500 a month with comparative coverage

If I could give zero stars, I would!My husband and I have had Geico insurance for over 10 years. We currently have four vehicles insured through geico, 2 cars and 2 motorcycles. Last week my husband calls and asks... *ASKS* if he is covered should he take his bike to the track... Geicos response? They called my husband on Friday to tell him they are dropping his coverage for ASKING A QUESTION. What kind of business is that? Loyal customers getting screwed over for asking a question. So everyone please be aware that Geico has a DONT ASK DONT TELL policy. You may have to pay more some where else, but at least you will be taken care of. Shame on you Geico.

I am very happy with GEICO because of the local office in Bakersfield CA. Their service and agents are outstanding!

Geico has good service and they will work with you and your budget.

Even though my insurance was a little high, they got me a great coverage and they all knew what they were doing and they well took care of me. Thanks geico Calloway team

Great service, staff do a good job at making information clear and easy to understand!

I love this office so much. Dustin is the best!

Geico gave me the best price in town, Dustin Porter is very friendly and would recommend Geico to everyone.

While shopping for insurance is not the most exciting of things, I found my experience with Geico to be very pleasant. They always caught my attention with those cute little Gecko comnericals bu the local office really showed their fun side with their dancing comnericals. From the time I called and went in, I was treated sith friendly smiles and knowledge people. It didnt feel your typical experience with insurance folks who seem to just want to get all the money they can, then disappear when you need them. I felt very comfortabl the staff at Geico. They made sure I was getting the best coverage and at a fraction of the price. Anytime I have needed to use the emergency roadside service, it is so easy , fast and efficient. It has literally saved my life! Thank you Geico local office I love to see you all so happy! Keep dancing

I was helped by Trenea Smart she was very helpful and was able to beat other quotes I had, this is my first time with Geico and was a good experience. Thank you Trenea you saved me some $$$$.

I would not recommend this local office, Leo Hernandez is very cocky and acts like he’s intelligent, not a person you can trust selling insurance F-

Your best bet for car insurance!

Love this office!!! Good people, Good Help!! I would recommend this office to anyone!