This is an authorized retailer not a corporate store. if they cannot solve your problem they send u away rather than sticking with it. sons cell phone, bought up here, Sim card went bad and they would not help him

Huge thank you to Melissa for helping me out today. She really went above and beyond in a way no AT&T representative has before. Can’t thank her enough for helping myself and my family. If you need help from anyone definitely ask for Melissa

Oh my goodness, my daughter and I had the best consultant EVER, her name is Melissa Saldana! She is close to being a saint, having to deal with my inability to understand technology, which is only one issue she had to deal with. The day before I spoke to her on the phone and she was just delightful, informative, helpful and personable. But the service she provided today was exceptional! She is so professional, answered all my questions and she further had to deal with my inability to figure out what I wanted, I kept going back and forth, but she kept helping me with patient understanding and exceptional interpersonal skills. She is such a valuable employee, I just cant thank you enough for having such an outstanding employee. She deserves to be recognized for her outstanding performance! Thank you so much, Tracy

Joseph Marin is great! Def recommend. Friendly and super helpful when I came in with my parents to get my dad a new cell phone. Joseph answered our questions, offered advice/options, and was an overall pleasure to do business with. The store itself is clean, proper, and the staff follows social distancing. Thank you!

Melissa is the best! The entire staff was friendly and helped my family throughout the process. We were long term sprint customers but changed to AT&T because of Melissa. More stores need to learn from this stores customer service and professionalism.

This man Joesph was amazing! His knowledge and customer service skills, in my opinion, through the roof! Why isn’t this man a manager of his own store??? Employees under him would run so smoothly and efficiently, his store would be top 3 in any region.AT&T, you are lucky to have him on your team. I know plenty of business that would kill for a picture perfect, roll model employee like Joesph. Keep up the good work kid!PS I’m said about sports being cancelled as well.God Bless

This location ruined my cell phone plan by upgrading it to a new plan without my consent and my wife... Horrible dishonest service.

I went in to upgrade 1 line, and I was able to do just that. I didnt leave with anything I didnt need. I told Joseph what I needed to do, and he made it happen quickly, kindly, and professionally. Even though the transaction was quick, I left with all my questions answered and even some unnecessary charges removed from my plan.Thank you, Joseph!

The sales rep who helped us, Melissa Saldana, was amazing. She was kind, helpful, and she even waited for us after we called ahead to make sure it would be okay for my family to come in to add the two new lines to my account. She went above and beyond by calling the online sales to help with an issue we had, and helped us get an even better plan than we already had for less money. She was knowledgeable, respected social distancing, and was a pleasure to work with. I hope she is considered for management some day soon, as she is exactly the kind of person I would love to see managing my local ATT.

Melissa did an incredible job helping me transition to my new phone. She was patient and understanding through the entire process. I would recommend AT&T and Melissa if you are thinking of upgrading or changing your phone service.Update: I had a billing problem and Liza corrected the problem. Very happy with this AT&T store!!!

I went into this location and was helped by a representative by the name of Joseph. So glad he was able to assist me, because I was so confused on specs and details of the newer phones. Joseph was very helpful and patient, assisting me in making sure I knew the product. The guy had like an unlimited database in his head the way he explained these products and services to the tee. So glad I went here, because I am extremely happy and satisfied with my product choice!

Professional, & Politely Enforced Covid Safety procedures, & gave me a mask 😷 (as I forgot mine in my car🥴); Tho I purchased the last available car adapter, I was able to get that & the Cord On Sale 😅, Which I Needed for the long traffic ride back to the high desert. Highly recommend this AT&T store & the courteous representatives who were very helpful👍😀

Sasha was great. No high pressure selling. Very comfortable and pleasant experience

Joseph helped us upgrade a line. During this time he answered all of our questions and found issues with the plan removing unnecessary fees.Most helpful and caring representative we have met with.

Joseph was amazing. I made the switch from T-Mobile and Im glad I did. Very helpful and made everything easy.

Best customer service I’ve received at an AT&T store by far! The reps are very knowledgeable and helpful. The store manager, Liza, was very supportive of her staff and was there in an instant if someone needed help. She clearly prioritizes excellent service and her store is top notch.

Joseph was incredibly helpful. I came in to split off from my parents plan. What I thought was going to be a grueling process went by smoothly with no issues at all.

I had a very good experience with this store when I was ordering a new service. They set up a curbside service outside their store by the parking lot. Lessen exposure to covid 19. Also, Gio helped me a lot. Very knowledgeable and very friendly. Helped me a lot and answered all my questions confidently. I would recommend this store to all existing and new AT&T customers

Liza was very helpful and she saved me a lot of time headaches! I appreciate her time, expertise and patience!Thank you so much Liza! :)Martin,Covina, CA

The rep who helped me was very friendly and efficient. I want to make sure it is known when I replied to the survey I was at work, and accidentally clicked on 1. Highly dissatisfiedI meant to choose 5. Highly Satisfied I hope this is read by someone who can correct my survey to her credit.Sincerely,Laura Jones

Very first time that I went to this branch,!!! Its clean and tidy!!The cust. service, her name is Melissa, was very helpful and very polite!!!Shes showing concern for her client,I like that attitude...specially during this time of pandemic!!!!!Keep up the good work 👍👍

This store is new and honestly Im so grateful they opened, The staff is very friendly, I recommend you ask for Melissa or joseph. The also offer curbside assistance which i think is super awesome.

If you have any issues with your phone/account come in and ask for Mike. This location is a game changer. I have never had a service this great from an AT&T store, EVER. The facility is clean, neatly organized, and there are plenty of staff members to assist with all your needs. I wish I can give it 10 stars.Happy customer!

Azusa was extremely helpful. Melissa was the representative who helped me get a new phone and tablet on promotion! The managers Carlos and Denise were also patient and helpful! 10 stars!!

Love Liza ! She’s been helping me for years and always gives great service! Very helpful and patient :)

We switched to AT & T from Verizon and the staff at this location were awesome. They were very knowledgeable and friendly. Great experience...highly recommended!

Melissa was such a great help yesterday and she was patient and took her time with me and made sure my phone was working and that everything was in order .. thank you so much Melissa 💓..

Michael Hall was fantastic, he upgraded my line and added my fiance and was able to give me a fantastic deal!

The agent helped me with my problem very professionally Great job ATT ROCKS

Liza was extremely helpful and provided with a top notch experience. I highly recommend anyone come through and ask for her.

Honestly probably the best customer service Ive gotten for AT&T , Johnathan was very helpful and saved us alot of time and money.

The girl is nice she helped my grandma and I made an email to say the girl is nice

Very patient in explaining the process , got my iPhone up. And running in less time that I would have

Melissa and hugo were and helpfull with my transfer on my broken phone. Thanks alot!

Great customer service. A gentleman named joseph helped me out. I was in and out in less than 5mins. Better than other at&t stores I’ve been to

Michael Hall has gone above and beyond to assist me in this company with the greatest assistance and prompt help and best service i have recived from this company! Thank you so much Michael!

Joseph was great! Att has the best customer service!

Joseph exceeded my expectations when i went in to get a new phone and service, first time i bought something and i didn’t feel ripped off, great customer service and the store was welcoming as well

Came in to ask about some upgrades on my plan and had the pleasure of meeting Joseph. He was very kind and helped save me money while getting more out of my plan. He wasn’t pushy on selling anything and felt like he truly wanted to help me.

Excellent customer service! Very helpful!!

I went in clueless as to what i wanted but a representative by the name of joseph not only educated me on several phones and plans along with their features and capabilities but he guided me to what i needed, very helpful gentleman.

Hugo helped really great!

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