Symphony and Shay were amazingly helpful today. Like above and beyond helpful. Definitely visit this specific store if you want excellent customer service.

Superb experience at this location today. I walked IN to get help with a weird issue on my sons phone which came back from a repair and was not activating. He was able to quickly identify the issue as a SIM card mismatch and resolve and replaced the card. While I was there he noticed that I didn’t have the best rate that I could have for two phones/family plan. I walked OUT with a better data plan and saved a nice amount on my monthly bill. He also gave me some recommendations for managing my teens account through a family plan that I didn’t know AT&T offered. Thanks Van!!! you made my day

At the AT&T store I recently changed carriersFrom 29 years with Verizon to AT&T.The service was amazing and the staff extremelyKnowledgeable, courteous and so patient withExplaining. After I finished, I thought “Why Did IWait So Long??”

Back in April 2021, I switched over to AT&T. I had a great amazing rep help set up my plan and switch my whole family over. He was incredibly helpful and just overall a pleasure to work with. At the time, what led me to switch was not just knowing that AT&T had great network coverage but also the offer they were able to honor for switching over. That promo was supposed to be applied to my bill from 1-2 billing cycles.Im a pretty patient person I would say. Its now September and that promo has not yet been applied. In June, I contacted Customer Service and spoke with a person who said they updated my account details and I should be set for the next bill. It wasnt. I called again and they said I must go to the store. I did. I spoke to a gentlemen who took my info and said their store manager would contact me back within 3-4 days. This was on August 17th. Ive heard nothing. Ive called every day this week which I know is a little much but its September 3rd and I still cannot get in contact with the Store Manager who stated they would call me back. She is always either busy or at lunch. Ive left messages. And still no response. Im just wondering at what point I might get an update on the promo that was sold to me in order for me to decide I would transfer my whole family over to AT&T. Just doesnt seem right.

Symphony was simply amazing and she has dedicated Italy earned our future business.

Symphony went the extra mile for my wife and I. She was so nice and patient.

This is by far my favorite location. Shawn helped us with all the questions ( we had quite a few) and had all the answers and wasn’t even upset about it . Even though we go in to fix a problem (usually made by my husband .. we always come out happy with the service. Any chance you get, go to Shawn for help. He’s really awesome at his job.

Sean Casey at the AT&T store was great! Figured out some setting issues we had on our daughters phone! We upgraded to a new One which should work great now!Very Helpful Visit!

Jason was so helpful- I can not say enough great things. Junior came over to help too - the actual Manager!! Talk about service. I came here because of a very unhappy experience in Westlake at the AT&T store there. Jason listened with empathy and understanding while still maintaining respect for a colleague in another location. I will always come out of my way to do business with this store. And….if you want to work with a GREAT manager- ask for Junior and tell him Alice sent you!

Symphony Nieves was excellent. Highly recommended!

Jason was great. I hate changing my phone and he was very calm, patient, and incredibly helpful. He answered all of my questions and gave me tips with a smile on his face. Thank you Jason! I will recommend visiting this AT&T store.

The sales associate I spoke to had zero care for my account, phone, needs, or time. This was one of the rudest and coldest customer service experiences I’ve had. He then told me to “be safe” in a sarcastic and off putting tone.

Jesse was so helpful. He explained things and found us the best deal when replacing a lost phone.

Dont go here unless you want to get scammed. Went to get a minor SIM card issue fixed and they said it wouldnt be possible because my phone would not be covered by the network (eventhough its a recent phone and unlocked). I called bs, so I contacted corporate and the rep basically said that yeah retail stores will try to scam you into upgrading any chance they get...bottom line if you need any service for your phone dont make the drive to this scam center in disguise and call corporate instead, theyll treat you right.

The in-store representative was outstanding. He rated a 5/5 in all categories. It was a fun and informative visit and he was so kind to the 85 year old customer. His patience and kindness are a testament to the goodnessthat people so often wish for. Well done Van and AT&T.

I have been exceptionally pleased with the helpI received from Jesse today, so quick to fix my problems, - so pleasant and patient too.

Sean Casey got me all fixed up! I had a few issues to deal with when I came in and was flustered. Sean was patient, knowledgeable and got me set up with a new account and great new phone. Thanks, Sean!

My husband and I came into the store to upgrade our phones a few days ago and worked with Adrian and he was amazing! He found a way to drop our bill from what we usually pay by changing our plan while still getting new phones and 2 new lines he recommended us using for our work phones which were just what we needed! Managers are very engaged as well. Great customer service in all!

This was an excellent visit. Very helpful and knowledgeable staff at this location

Sean Casey helped me get a new iphone 12 and set it up. He was extremely helpful and patient. Good experience.

Von was awesome, he fixed the issue with my phone. Arnold was not awesome, he gave me the runaround.

Saved the day!!!!!!! We had upgraded a phone and by mistake inserted the wrong SIM. We got there at 8:55 and they were so gracious to help fix the issues, as we had two down phones at that time and in two different cities . The sweet gentleman was helping another guest..they were short handed so Maria came from the back to help. They spent the extra time it took to make sure all of our lines were good!! Thanks for staying late and for sure great customer service !!!! They hadn’t even been the ones that sold us the phone just willing to help! Can’t thank them enough!!!!!!!!!!! Nancy Nelson

I had a great experience at the AT&T store with Van as my store representative. He set me up with exactly what I needed and explained everything I needed to know very thoroughly. When I was answering the first question on the survey I accidentally pressed the wrong number. I was highly satisfied with all of the service I received.

I received fantastic service by Jeanene Lucas yesterday!!! She took time to offer me several options which resolved my problems with my phone. Later my son went in to see her and was upgraded to a newer phone. My point is that she is very patient and helpful!!! We are very satisfied customers.

This is the only AT&T I trust to go to. Authorized retailers never seem to give you the care or attention. I spend about 3 hours with Sean at this place upgrading all my devices. He was incredible help! He knew every nook and cranny of policies, and technology, and went above and beyond to take care of me. I walked out feeling I got the absolute best care, and deal! THANK YOU SEAN!!!

I was so upset about my phone and walked into AT&T and Sean Casey came to the rescue with remarkable customer service!! He turned my whole day around and with how hee handled my situation. Went from upset to happy after it all. Thank you for making smiles

Biggest shoutout ever to Jason & Jorge from this AT&T store! I am so blown away by how dedicated Jason was to solving my phone problem (which was crippling my business!), and how his manager Jorge was supporting (& providing approvals) the whole way!Long story short: I bought my phone at [unnamed fruit 🍏] who made MULTIPLE mistakes—including giving me a non-working phone & then refusing to help solve the issue. Seriously. This was going on for over a week, all while I had no working phone. Only AT&T (and these two) could figure out what was going on and made sure I had what I needed before I left. Jason was my rep & even helped me fix account issues I didn’t realize I had!Super appreciative of Jason & Jorge. I was a brand new AT&T customer (my husband’s been one for a while) and I am ONLY going to AT&T for my phone/business needs going forward.

Excellent experience. We were walk-ins and waited about 15 minutes then saw Van about transferring a line to my account. He explained everything, didnt try and push anything on us, and got us a great deal. Maybe my best experience in a phone store

Symphony was very helpful transferring my android to iphone

Make sure to ask for Dewayne. Don’t worry that he’s a Cleveland browns fan. His attitude is way better than that! Very professional and a really good store vibe !!

Had such a great experience at this location! They were such a great help and worked very hard to help me with keeping my same phone number. Great customer service skills. Shawn Dugas was the one who helped me switch services and set up new internet at my house. I would recommend going with him next time youre at this location

Arnold was absolutely awesome… And patient too!

Came by for the first time to an AT&T store (this one was on Loop 1 and 290) and were very glad to have been helped by store manager Mert Cimrin (who provided us with a detailed presentation of their promotions and the benefits of moving to AT&T) and representative Jeanene Lucas (who was extremely knowledgeable, experienced and patient). Their friendliness, attention, explanations and time given to us made the visit very pleasant, informative and quite rewarding. We walked out with two new phones and a much more advantageous plan. AT&T must be commended for having such great people representing their company and for having such wonderful offers for their customers.

Shout out to Jeanene Lucas at the 5033-A US HWY 290 West location in Austin. Jeanene provided me with excellent customer service on two occasions in the last couple of months, helping me change my plan and save $$ and set up autopay. She is friendly and personable, and very informative. This is customer service at its finest! Thanks Jeanene!

We came in today to upgrade a phone and Sean C. was so great and patient. He worked with us to upgrade our Samsung phone and even gave us tips and tricks to utilize and maximize the use along the way. It took until the end of his shift while the data was still transferring over and he made sure to make sure we were all set and ready to go before he had to leave. Highly recommend coming in and talking to him if you need help upgrading your device. This man knows what he is talking about and works with what you need/want to find the best device for you.

Had an amazing experience today. I called ahead and Van started helping me as I drove to the store. It was an important upgrade for me and I had many questions and requirements as my iPhone is a critical part of my business. Van answered my million questions, walked me through everything until I was comfortable, found ways to save me money, and even worked through his lunch break until I was good to go. Thanks, Van! Stay classy.

I was having a terrible time with a different provider walked in, and in a few minutes a gentleman named Van had me all figured out and taken care of. I dont enjoy going into the phone store but when I do I always drive to this store because Ive always received great customer service.

Went here to get a new Android phone. They have all these devices on display in the store but nothing in stock for sale. So there were no new Androids in stock that were on display. I asked about helping me transfer my apps and files to my new phone once I order and receive it. They said that would take hours and dont have time for that. Soo, what is the point of this store being open? Seriously...

Jason and Isela were (are) AWESOME!AT&T is fortunate to have them as employees.

Hands down blown away with Shawn Dugas at this store. I had a very particular situation that I wasnt sure how to handle best and Shawn blew me away with his expertise and willingness to help. Before I met with Shawn, I had visited three stores already and left due to how unprofessional and helpless the other representatives were. He didnt try to upcharge or sell me on any products and assured me he was helping me in the best possible way. Not only did I leave with a smile on my face, but he was able to save me money where others couldnt. Now, its my understanding this location has 3 different representatives by the name of Shawn. While Im sure they are all very helpful, I highly recommend working with Shawn Dugas. I will definitely work with him in the future.

I was here 4 years ago and had a pretty memorable bad experience. But they’re so much better now, the staff was beyond professional and helped a lot.

Shawn Dugas was outstanding! Incredibly patient and helpful. Thank you!

Excellent service very personable and very helpfulThanks

Shawn Dugas at the 290 store is amazing! He’s literally the only one at AT&T that actually took time to try to help me. One of my phone lines were cancelled incorrectly by AT&T customer service and it took me FIVE days to get it reversed and the phone turned back on. I went to a different AT&T store 3 times and spent 8 hours over the span of 5 days trying to get someone to help and was given the runaround by every singe person I talked to. It wasn’t until Shawn helped call AT&T and stayed on the phone for hours seeing it through to resolution. Thankful for his amazing customer service, positive attitude, and resilience through the process. He definitely went above and beyond for me today and he’s the only reason I’m still an AT&T customer. Because of him my brother decided to switch from Verizon to AT&T as well.

Went to store to subscribe new connection and had a nice experience.Prepared for a quite long wait time for 30-40mins within the store in case of walk-in. Staffs are courteous and will guide through the connection process.Its also recommended to check the plans in online before hand as the staffs shall be walking through the same anyway and online option has more plans than in store. Apple & Android Handsets are available in store for ready pickup and can be activated immediately.

Had great customer service at the AT&T store. I needed to upgrade some phones, and Adrian Valencia was a huge help in explaining the best plan for our family’s needs. Thank you Adrian!!!5033-A US HWY 290 West, Suite 100 location.

Deshawn helped me hugely! Awesome service and very knowledgeable!!!!!

Very Excellent, very helpful 👍 👏

Shawn Dugas was very excellent assisted and found me the right cord for me when another store didnt.A+++ For Shawn Dugas go see him on Brodie and 290 he will take care of you.

I wanted to rate this service I received with ZERO STARS but it wouldnt let me leave a post unless I gave at least one star.It took me going to the Bee Cave location to get the service I deserve to write this negative review on a rep at the south location. I came in w/ what happened to be a very easy issue ( couldnt hear my text notifications and phone wouldnt connect to my car). After calling 611 and getting zero help I came into your store where there was no line and immediately got help from a young man. I felt rushed and blown off from the beginning but hoped to get this issue resolved. He figured out a way to get ONE of my my texts messages to sound but not all of them. WIERD RIGHT? Told me Id have to go into every text thread and click 3 buttons to hear the alerts. I am not tech savvy but knew there had to be an easier way....got nothing more.....issue solved for him. NOT A HAPPY CUSTOMER. Then I told him my phone wouldnt connect to my car. He said due to covid he couldnt help me and to call 611 which was no help as well.Fast forward to my trip to Bee Cave where THE AMAZING ASIF PATIENTLY troubleshooted the problem and solved my notification issue w/ literally 4 clicks and walked me to my car to fix my phone connection. The service was the best at Bee cave and I will never take my issues back to the south store.

I was here yesterday and overheard the employees talking about how 2 of the staff here have Covid... why hasnt the store been shut down for possible exposure to not only their customers but their staff? Is the upper management unaware of what is going on? or do they not care about their employees? How can a fortune 200 company not care about the safety of those who come into this location (STAFF OR CUSTOMERS)?? To anyone reading this; the apparent covid exposure was yesterday (2.24.2020). I would imagine that AT&T would at least have the store closed for 24-48 hours to deep clean all surfaces and to give the reps time to get a rapid PCR test before coming to work and exposing others. Hope you all stay safe. WEAR YOUR MASK

Manny was helpful, knowledgeable, and friendly. It didnt take long to buy our new phones and add a line. Thanks Manny!It was good to see masks enforced as well.

Jeanene Lucas was welcoming, attentive, and spelled out in great detail all of the benefits I could receive when upgrading. Many thanks to her for the helping hand!

I am amazed at the awesome level of customer service I just got from abandon Donahue! He is such an asset to AT&T! He helped me with several things, and was so patient and knowledgeable! I will definitely come back to this store for this reason! Thank you!!

Jeanine Lucas was so helpful with an insurance claim to replace my phone and help update my account! Very patient with me!! Go see her!

Had the best experience thrilled no hick ups and did a wonderful job up selling wonderful accessories and Jeanene Lucas is exceptional at what she does and I hope ATT gives retention bonuses to exceptional employees as they are hard to find.

Sean Casey helped me set up my iPhone. Yeah he was very patient very patient fast efficient and excellent. He was awesome!

Jason was such a great help when I needed to change a few things on my business account. He went above and beyond to make sure we were satisfied before leaving the store. Great find AT&T. This guy knows customer service.

Symphony was great, thx

Cy and Jason were both SO helpful and friendly. They sat with me for about 2+ hours while my phone and watch got updated and fixed. 10/10 recommend these guys for any and all at&t assistance!

Excellent knowledgeable staff. Visit was efficient and solved problem of emails not loading and combining billing accounts. Thank you Juan Villegas for such a great use of time.

Shawn Dugas was super helpful and made our phone upgrade process very easy! We appreciate his help and knowledge. Best ATT rep we’ve worked with!

My IPhone supposed is new a not 🚫 Open an d ask for codeNobody resolve send me to mack store dianostic is use little few days,,,,z,🐥

Jeanene was super helpful and caring! She helped me get a new phone and helped me save money! She truly cares about her customers!

My recent visit to AT&T was great! Shawn Dugas made sure I was taken care of and I was able to walk out with a new phone all set up. I’m a happy customer! Thank you!

I have had the pleasure of dealing with a few of the employees who are at this location. I am most impressed with the store manager Shawn who on a few occasions has gone out of his way to provide me with not only excellent service but also speedy service. I will recommend this store to anyone who asks. Thank you all for being so patient with the mess made by previous people and again thank you for your excellent service.

Jason took care of me real good! Keep up the good work.

Van has helped me with my account multiple times, He is fast, effective and really helps me understand the changes to my account. Thanks Van!

Busy, but we were greeted early to have our name put on the waiting list. When called, we got a knowledgeable person to help us out and we were out in 15 mins.

Shawn DugasHas always been so helpful in anything I’ve need help with concerning my phone And ATT issues. He is patient and explains infirmation in a kind and helpfulManner . You should be very proud of this young man he is a very good representative fir ATTHazel Barnes

Make sure you see Shawn D. he has taken care of us in the past and once again with our new phones has given absolutely stellar customer service!!!

Shawn was awesome to help me out with with my phone with a cracked zagg plastic screen that the company did not offer for a galaxy a11 at no cost

Service was excellent. Staff very friendly and knowledgeable. Was very happy with my purchase. Bald Shaun was great at setting up my phone and tablet.

Van was very helpful and took the extra time to find me the best deal for me and my family. He wasn’t trying to sell any unnecessary services, he actually informed me that I could save money with a painless upgrade, thanks man!!!

Van was a lot of help getting my switched over and set up with a new phone. Thanks for your patience!

All of the employees were very helpful and knowledgeable. All of these safety measures for covid-19 were followed but they were also very polite and helped me find exactly what I needed to get my phone set up and it was a very positive experience. It was clean, the employees were polite, and they had a wide selection. I will be back

Jeanine Lucas has been fantastic because she took more than an hour during a time that grew hectic to help me transition from android to Apple❤️

Without a doubt. Best AT&T store ever here in South Austin. Good thing, I’m ordering the 12 Max. Thanks Shawn.

Jeanine was so very patient and quiet. Exchanging my phone took awhile and Jeanene was competent. My visit was pleasant and will return to this store and ask for Jeanene for future problems.

I came in to upgrade my phone. I made an appointment and was seen on time, despite a 1.5 hour long walk in wait time. Definitely recommend making an appointment, especially if you plan to visit around iphone release time! The agent I worked with, Sean Casey, was fabulous! He communicated excellently, letting me know when and why there were delays or if he had to briefly step away. He ran through all the deals and explained what he (and likely AT&T corporate) believed were the best deals, but did not push me to make decisions or try to aggressively upsell me. He gave clear instructions on how to get my new phone set up, and tactfully asked permission to move on and help someone on the waitlist while my data transferred. All the staff in this location was on their game, and I had a smooth, positive experience!

Deshawn at the ATT store on mopac express and 290 showed us the best customer service I have seen yet!

Mert was awesome. Thank you

Sean Casey!!! That’s all that needs to be said. He was amazingly patient with me and attentive to my needs. Friendly, funny, and I will ask for him every time I come in.

We were helped out by agent Jeanine Lucas in picking out a new phone for my wife. She was very knowledgeable and helpful in the process. There were so many phone options and discounts available it was nice dealing with someone who had our needs!

Awesome customer service. I usually dread coming into the store because it takes so long. This was the best experience I have ever had. Super quick, informative and friendly.

The next big thing is here!...

Jason was a great help. I was able to get in and out of the store in minutes with my new account set up. Thanks!

Symphony was awesome!

Van at this store helped me out and it was such a great experience! He is easy to communicate with and knowledgeable about everything. He made it super easy to make a decision and get what I needed.

I came in looking for help making moving decisions. I feel confident that with Cy’s guidance I got the best deals possible and am now set up with AT&T tv and a new phone for a price I can live with- He was patient explaining everything I asked about! The COVID precautions were evident and I felt safe!

Van helped me a lot and I’m very happy with my new phone. He did great!

Sean Casey is very professional, knowledgeable of products, services and current specials. Incredible customer service. Extremely informative, patient and detailed on making sure our purchases work smoothly before we stepped out of the door. I will definitely be back to visit Sean Casey for my next phone.Previously I also worked with Jeanine Lucas she also was a pleasure to work with. Showed me the benefits and savings of changing to their cable and internet. Great customer service.

AT&t has been great. Their customer service is the best in town so its definitely worse checking on them for rates. As many people know they do have the best reception in rural areas so if youre going to be out of the city and still one to get a good signal I would highly recommend AT& T.The managers in here really helpful and they always have a great deals on the newest devices.

Sean Casey was terrific and extremely helpful with our new cell plan and phone upgrades!

Jeanene Lucas was sooo helpful and so sweet!! i had broke my phone and didn’t know what to do! it was also my first time paying for my phone on my own and she helped me out so much with all the different options on how to get a new one! she helped me throughout the whole process and i couldn’t have been happier with anyone else helping me!!😊

Van was extremely helpful and patient with upgrading my daughter and I to new iPhones!!Great asset to your team!

Sean always gets us the best deals. Hes my go to guy every year.

Jeanene Lucas was very helpful! Great customer service! Thank you so much!!!

Incredibly fast to help! Bought my phone somewhere els brought it in to set up and they had me on my way in minuets! Very friendly employees as well and professional!!

There were so many employees and they remained huddled up in a corner. One gentleman was the only one whos even react to anyone that came in. None of their equipment was on. I had to turn on every phone I wanted to demo. We ended up going across the street to Best Buy to make the sale.