user
Pro-Tec Septic
2609 Bear Springs Trail, Austin, TX 78748, United States
Appearance

Comments
Ja
Review №1

Excellent communication and service. 1st rate. Highly recommend

Mi
Review №2

These guys provided me with a very detailed inspection report and education for a new home purchase which saved my rear end. Thanks!

Br
Review №3

Jason’s business very responsive for immediate need for septic / sump pump drained. Professional and friendly. Recommend

Je
Review №4

Very responsive (was able to come out the same day), reasonably priced and knowledgable. I really appreciated the information provided and the quick and professional service. They even fixed an ugly outlet for my septic which the last company installed. Highly recommend.

J.
Review №5

Our septic began backing up after a rain storm late on a Friday. Jason & crew were here Saturday morning and had the system running in no time. Jason found an issue with the outlet line which was restricting flow to the leach field. Pro-Tec personnel were knowledgeable and professional. Top notch work!

Ma
Review №6

Needed my septic tank pumped out, I called yesterday afternoon and they were able to come out today. They were very easy going and professional. I will hands down be calling them next time I need their services.

Pa
Review №7

Jason was amazing!! Our septic was backing up in our house and I reached out to Jason in a panic. He happened to be close by and came out immediately. He pumped the tanks and was able to diagnose a possible problem which he will fix next week. Thank you, Jason for saving the day!

Do
Review №8

Jason came out the day I called and quickly diagnosed the problem with my septic. It was in need of repair and Pro Septic is one of the few companies that will repair a septic issue, vs. tell you that you need a new one. His repair saved me thousands and my septic should now be good for many more years to come. Would not hesitate to recommend.

Ta
Review №9

My septic alarm went off on Saturday and the guys were out within three hours to fix it even though it was the weekend. Very satisfied with their service and would recommend this company highly.

De
Review №10

The owner actually came out and did my service. He was on time, very informative and did a great job. I would highly recommend them for any of your septic tanks problems

Ru
Review №11

Call someone else.

Kr
Review №12

We had an issue with our pump not working, so I researched septic companies online because it was after hours on a Friday night. I was trying to find someone who could come out on a weekend and Pro-Tec Septic came up on my Google search. I called expecting to get a voicemail and someone answered! I found out later it was the owner, Jason. He came out within 90 minutes of my call on a Friday night and diagnosed my system and fixed it! He was professional and knowledgeable about the system and answered my questions. I highly recommend Pro-Tec! Thanks!

Ma
Review №13

I was impressed with this company. Very respectful and knowledgeable. Definitely plan on keeping their contact info for the next time we need Septic help.

Ra
Review №14

Just had unexpected problem with my septic tank. Called Pro-Tec and was surprised that they were able to come out on a Sunday night within two hours of my call. Im new to having a septic tank and Jason took the time to explain how the system works and things I needed to do to keep the system in good operating condition. I really appreciate the prompt service and the professionalism that Jason provided. I would highly recommend Pro-Tec Septic !!!!!!!!

Ro
Review №15

Jason was both knowledgeable, fair, honest, and above all he returned our calls and was accessible. We appreciated his hard work and left our yard spotless.

SA
Review №16

Jason definitely made the best out of a crappy situation! I first called a company we had used for our home inspection/pump out and was told they couldnt come for 8 days...another company told me 3 days. Pro-Tec was here a few hours after I called; he even came in the evening without charging extra for after-hours/emergency service! He was professional and friendly and did not seem to mind at all going over everything he had told me again with my husband once he got home. I would recommend Pro-Tec to anyone in need of such services and will absolutely use this company for all of our future septic needs!

Br
Review №17

Jason pumped my tank but left 4 inches of water at the bottom of my tank. When I complained he got defensive. He then told me we would come back and finish the job but he never did... I do not recommend using this company if you want your tank pumped out.

Te
Review №18

I waited all day Saturday for them to show up. I never received a phone call. I finally got a hold of the OWNER and he texted me and personally promise to come on Sunday (today) and of course he was a NO SHOW!!!I WASTED MY ENTIRE WEEKEND, THEY NEVER CAME OR EVEN CALLED OR TEXTED ME!!!I recommend going with a company that will actually show up!!

Jo
Review №19

We had septic backing up. I called a company a neighbor recommended that cleared my clog and cleaned filters, but I needed someone to pump the tank. It was a stinky situation and we have company coming. I called around and Jason at Pro-tec was the able to come out same day and had the most reasonable price of 3 companies I called! He called me before he arrived and arrived in the time window he said he would. Jason was knowledgeable and professional, he got to work right away. He left the work site in better condition than when he arrived. He shoveled all the dirt back and raked it nice and flat. I would absolutely call Pro-tec again. The best part is he charged me exactly what I was quoted. I know it can be worrisome trying to choose a company but you are safe with this one!!Update: 9/19/20Three and 1/2 years later...Once again we found ourselves in a stinky situation! This time all three tanks were full over Labor Day weekend. I knew I need to call Pro-etc! I called Jason Tuesday morning at 8, he called me back by 10 and was at my house later that afternoon pumping the septic. This was a huge relief as we had been without plumbing for a 36 hours. Why does this stuff always happen on a holiday weekend? I was too worried about extra costs over the holiday.While he was here, he checked over my system and cleaned the filter. Jason let me know what he thought needed to happen and that he did not have the ability to do it. He let me know that my pump wasn’t pumping as strong as it should be, but it was adequate, so he wouldn’t recommend a replacement at this time. Also, it was all no contact, which is especially important during COVID times. There are so many surly, rude septic people you can call but why would you? Call Jason at pro-etc, he is reliable, responsiveand honest - and he’s not going to suggest something needs repair if it doesn’t. Septics can be a big headache, but they don’t have to be if you can find someone you trust.

Er
Review №20

Jason was very knowledgeable! It was fast and painless! Thank you!

Information
8 Photos
20 Comments
4.3 Rating
  • Address:2609 Bear Springs Trail, Austin, TX 78748, United States
  • Site:http://www.protecseptic.com/
  • Phone:+1 512-614-4444
Categories
  • Septic system service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations