After booking this hotel almost a MONTH in advance for a King Suite with a View for $275 for ONE night I was incredibly disappointed. When I arrived at check-in they put me in a double Queen room with absolutely no view. I went back to the front desk and let them know this was NOT the room I paid for. They apologized and said the ONLY room they had available was a King handicap room. So I said that’s fine, only to realize this also DID NOT HAVE A VIEW. At the end of the day I did NOT get what I paid for and they’re refusing to give me back some of my money seeing as I didn’t even receive the room I paid almost $300 for. At check-out the front desk staff even AGREED THAT THE ROOM I WAS IN WAS NOT THE ROOM I BOOKED. The only answer they had was, “Grab some snacks from our retail shop, sorry”. Also the guests at this hotel were extremely judgmental as well. The only good thing was the bar tender knew how to make drinks. That’s it. I’ll NEVER EVER stay at this hotel again as they can’t even seem to stick to their own policy and give you the room you paid for. I wasted my money.

Positive: Receptionist was amazing and offered us a room with 2 queen beds instead of our earlier room with one King bed at no extra charge when we asked for an extra pull out bed. The hotels Atrium is spectacular and the rooms are very spacious, well furnished Negative: The only thing that was missing in the rooms were the USB ports to charge the phones. They are equipped with 3-point plug-ins only.

Great responsive staff. John, restaurant manager, could not have been more helpful. All the the housekeeping staff were helpful.

We had to go to another hotel the next day after we had payed and reserved a room with 2 beds! (all tired and sleepy from our 11 drive trip all we wanted was to shower and sleep) So when we finally arrive to the room theres only one bed! 😠 I mean I even had a screenshot of what I had payed for and so I went to show the lady my proof and she only said it says here (the computer)you only payed for a room with one bed. I mean its probably not her fault but at least try to communicate with someone else to make sure your client is happy. Im not even on the mood to ask for a manager, so we went back to the room and early in the morning we had to find somewhere else to stay at and are obviously not staying at this hotel anymore next time we visit Austin

Great hotel! Friendly staff, easy access to lots of food and drink options. Very woodsy and tucked away from the city. There was a pretty spectacular wedding the night we stayed with a full band procession. That, plus live music at the bar, and it was a pretty entertaining stay. They have several car chargers, more than most hotels (although all but one are Tesla, they should add more regular chargers that everyone can use), so the free charge overnight was appreciated. One tip, there are zero USB outlets in the rooms, so be sure to bring a plug adapter.

Positive: I love the amenities, restaurants, the decor. It¿s just perfect. Negative: The fact that we stayed on the 9thfl floor and the fridge didn¿t have any drinks and a left over salad from another guest. Except of that, everything was awesome.

Positive: The bar Negative: Not enough towels in the bathroom, bathtub not slip resistant or mat to place in tub, nothing to place bar of soap on except counter. The other Renaissance I stayed at had a welcome goodie bag they gave to customers after checking in. No microwave/drawers

Positive: The hotel had character. The lobby area was inviting. The staff was super friendly. Negative: The room view of the top of another part of another building wasn¿t my favorite view. Looking beyond this was actually nice.

Great location, beautiful views/walkways with the arboretum, plenty of places to eat within waking distance. Staff all friendly. Beautiful decor. Much higher end hotel for the price. Bed was a little hard, pillows thin only complaint. We had 7th floor and view from windows was spectacular

Positive: The staff were very nice and the location was good. Negative: The bed was horrible. Im not picky, I know every hotel has different beds and cant please everyone but it was so bad and I had a double and tried both. I woke up feeling like a truck ran me over. If I hadnt prepaid I would have checked out the first day

Positive: Best hotel I have ever stayed at. Superseded my expectations by far! Restaurant had amazing food. Extremely friendly staff. Beautiful view from room. This will be my go to hotel for future visits to Austin.

Positive: The staff was friendly. The rooms are clean and comfortable. The location was great for our purposes. It has been our go-to hotel when we¿re in Austin for the past 4 years.

Very dated hotel, looks like an older Embassy Suites. Noise carries from the hotel lobby, bar, etc to the rooms. It was 11pm on a Tuesday and I could hear people talking. The staff wasnt overly friendly, just very transactional and to the point. Not the quality or experience Im accustomed to at Renaissance hotel, Id recommend staying elsewhere.

Positive: Friendly staff! Large rooms! Great location! We enjoyed the Knotty Bar and their food. The drinks were good and their brisket nachos are to die for! There is open parking and we never had a problem finding a great spot. Negative: The pool area is small for the size of the hotel. Way too many people near the pool. Was crowded. Austinbytes was never open when it said it was so that was disappointing.

Positive: The gentleman that checked us in was so nice and eager to help us. Hotel employee went above and beyond the following morning by helping us print off rental agreements for our kayaking trip. We were most appreciative of both of them.

Positive: The grounds were beautiful. The room was spacious. Negative: There was no USB outlet anywhere in the room! This is unbelievable for this level of hotel. There were also no glasses in the room to get a drink of water!

Positive: The location is very convenient and close to other amenities in Austin. Negative: Supplies is the guest room were lacking. We didnt have any shampoo in our room upon arrival. Housekeeping staff were out of shampoo when I asked them.

Positive: Love the hotel and area and have stayed here before!!! Very clean, nice staff, and nice room... Negative: WE STAYED HOT IN THE ROOM.....woke up at 2:00 AM and asked for someone to bring us up a fan...just not cool and comfortable.....didn¿t sleep well at all.

Positive: Nice upgrade room after moving. Restaurant was good. Free parking and outdoor pool nice. Negative: The toilet in our first room was broken. Determined it would be better and quicker to move than to fix the problem. The indoor pool had some repairs and painting being done next to it so it was too noisy. No free coffee offered in lobby. No free wifi.

If I could give a zero star review I would do it. This hotel was absolutely terrible. There was a live band playing in the lobby restaurant and it was ridiculously loud. When I complained, the front desk told me that you could hear the music in every single room of the hotel. They offered to move our room but I paid for a king bed and they offered twin queen beds. No other offer of any kind of compensation. The front desk showed zero concern. DO NOT STAY HERE unless you want loud music until well into the night. They do not care about their guests. Horrible disappointment. If I had wanted to stay on 6th St. Id have done it. If you want a nice peaceful room, AVOID THE RENAISSANCE.

The rooms and amenities of the hotel and the service are excellent. The hotel staff have been very friendly each time I needed something. I would have preferred some more options for room service and dining - especially breakfast which seemed to be limited to one restaurant when I visited.

Positive: I booked 4 rooms and each was clean. However, there is a difference between the rooms on the 3rd floor versus the 3 rooms I had on the upper floors (6th & 8th). I preferred the rooms and better bathrooms on the upper floors along w/ the silence. Negative: I had booked these rooms for my wedding. Everything was great except that someone charged food & alcohol to my room (as room service) while I was actually away at my reception. Very strange form of fraud. It felt very suspicious & took time to resolve.

Positive: I purchased a king bed with atrium view for today at the Renaissance hotel. But I just got to the room and they said they cannot honor the room selection. Front desk people didnt seem to care at all. Negative: I purchased a king bed with atrium view for today at the Renaissance hotel. But I just got to the room and they said they cannot honor the room selection. Front desk people didnt seem to care at all.

The hotel itself was great. I would warn anyone who is checking out early to speak to a manager. I called downstairs and spoke with the front desk and asked if I checked out a day early, if I would be charged the last day. I was told no and given my receipt for 3 days. The next day I received a bill via email for the 4 days and have been trying for 3 weeks to get someone to at least respond to my emails. I am unable to speak to a real person. this type of service is unacceptable!

This hotel is geared toward big conventions but its also good for families. The kids loved the huge atrium of the main hotel. The outdoor pool is just right (4ft max). The rooms have been refreshed. Its close (walkable) to food and Amy’s ice cream. Areas that can be improved; the check-in / check-out was slow. Better training can probably fix this. The carpet floors in our room were very dirty; my 15 month old still crawls and her knees were visibly black from crawling on the floor. A carpet deep clean (once / year perhaps) should fix this.

Very nice hotel! We had to move rooms a couple of times but the GM was very obliging and went above and beyond to help us. Would stay here again!

Positive: Location close to stores and restaurants. However the mattress was horrible. You can feel the bed springs in the mattress which tell me it¿s super old and it needs to be removed. The other hotel we booked in Fort Worth we did not receive but u took our Negative: The fact the you stole our money on the first reservation. I have a confirmation that was no good. I¿m still waiting on my refund and a call back from management

Positive: The woman working behind the desk was unwaveringly friendly and helpful upon our arrival and during check in and check out. She was the only smiling & friendly staff member we encountered during our stay. No other staff looked or spoke to us at all. Negative: Less than friendly, helpful staff

Positive: Lovely hotel, fairly quiet, nice view of the park and we enjoyed the stay. Dinner was very enjoyable with live music on a week night. Negative: Both indoor and outdoor pools appeared to not be in service, wed have liked a swim.

Positive: beautiful. felt safe. nice staff. happening bar scene Negative: Bed was not that great. Otherwise, perfect.

Positive: Great customer service! the front desk,  the valet, & as I was leaving. Hotel employee was the best at the front,  was the first to greet & welcome was very helpful as I was leaving. Negative: Yes, the front desk didnt answer the phone at times and the refrigerator did not cool at all!

After night one of two, my wife and I are loving this place. Were actually from Austin but dont get much time to enjoy it so we decided for a staycation here.The ambiance is really cool and the service has been great. We got an executive suite with an outside view of the nature preserve and it is absolutely amazing.We will definitely be doing this again.

Positive: The location was fine. Negative: When booking the room, the facilities that were front and centre that attracted me to book were the pool and gym. Both of which I discovered were closed when I arrived. There was no mention of this beforehand so it was a misleading experience.

Positive: I really liked how the staff was really nice and welcoming especially the people who cleaned the rooms they were so nice and helpful, we stayed here 2 nights and it was great.

Positive: Positives: Great to have free parking. Close to several great breakfast restaurants. Very quiet rooms. Negative: Negatives: Takes forever for them to answer phone, and longer to get change of towels and soap. No bottles of water in room. They charge for WiFi.. who still does that?

The bedsheets had stains on them. Requested a different room. That rooms bedsheets also had stains. In terms of cleanliness, not very good.

Positive: Location and parking Negative: Bathroom was not clean at the toilet base¿ I have stayed there 4 different Nights this month and before everything was clean.

Positive: The location. Easy to get to. Tons of restaurants and retail in the area.

There’s a few things I didn’t like about my stay and there are a few that I did. Starting with the things I didn’t like: 1.) I did not like the hidden fee I had to pay upon arriving. I wasn’t aware I had to pay an extra $100 on top of the $400 something I paid ahead of time. 2.) The parking lot in front of the hotel was really tight. You would literally be bumping into other people’s cars. They do offer parking off to the side of the hotel which is much better parking areas to be. 3.) The room to me aren’t modernized. Very old school. There weren’t any trash bags in the room. No microwave, nor USB ports. The remote to the tv would hardly work. You’d have to push down on the buttons to get it to work. There was some banging and booming noises when it was time to go to bed. I’d give the room a 3 out of 10. 4.) The hotel had a restaurant in it. You seat yourself but it took the servers forever to even notice you or just approach you to get your order. I only ate there once due to the wait. Things I did like: 1.) the meal I did get at the restaurant was really good. I had the meal with the salmon. 2.) hotel staff was really nice. 3.) I enjoyed the fact that they had an indoor and outdoor pool with a hot tub. 4.) check out was easy.

A little bit far away from downtown Austin but with restaurants and supermarkets nearby. With Uber it takes you 20 minutes to get downtown. - Nevertherless I can highly recommend this hotel. Everything was perfect for a business trip.On the posted photo you see the tasty snacks we had in the afternoon outside the bar.There the super friendly bar tender offered us a high end gin tasting. That was an outstanding experience! I can highly recommend this place!

No microwave in the rooms, $15 for internet PER DAY, low cell services in rooms... do NOT recommend staying here. You can pay half the price and get more amenities at other hotel chains.

One of the best hotel stays I have ever had. Room was huge and had 3 TVs. Super clean as well. Hotel staff was nothing but friendly. Free parking as well. Really wish I could of stayed longer as it is near a really good part of Austin.

Positive: Great service! The breakfast tacos were a hit as well. Negative: NA

Positive: It was very upscale in appearance but no need to dress up. The room was nice. Staff was friendly. Negative: No microwave in room had to go to a different floor, TV was broken. Would have liked to know where things were located.

Positive: The location was nice. Lots of restaurants and shops within walking distance. Negative: The tub drain didnt work. The bed was very hard, and the pillows were terrible. Our room wasnt attended to on day 2. We were given a different room than what we paid for. The manager was RUDE when I brought up these concerns.

We were trying to find a place to stay for my birthday and the Easter weekend. The rate is very decent for a 4 star hotel. Room is nice and clean. Unfortunately, due to the cold storm last month, the gym is closed. In the nearby area/ walking within 2 minutes, there are corner bakery and Zoe’s kitchen. You also can walk around the small lake. Very convenient!

Awesome! So excited to come back! Got this place for a great rate at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I love this resort and Im really thankful I stayed at my favorite place cheaper than what I typically spend.My home away from home for years, when I had to travel to Austin and attend technical trainings.

Positive: Room was spacious Negative: Live music sounded like a dying cat and could hear everything in my room so loud the TV couldn¿t drown it out. Front desk staff was also very unwelcoming. Her conversation with coworker was more important than acknowledging me. Then she was just rude.

A friend had his wedding reception here a few years ago. Outstanding service, very good food, and very nice ambiance! Not one complaint from anyone that attended (except for the 103 degree temperature, but, hey, not the hotels problem). If I am ever staying in Austin, Texas, again, I will definitely consider staying at the Renaissance again!

The room was expensive and for that rate we received no glasses or mugs in our room. No water no coffee nothing.The bathroom was dirty. You could not take a bath as the drain stopper did not workThere was no way to charge your phone by the bed as only one plug so if two or more people then its an issueThe AC unit could not keep room cool.The valet person just looked at us and said the guy parking cars will be back soon. Did not offer to help with luggageThey refused to print a receipt upon check out saying we booked through expedia and they should have sent us a receiptThe only thing that went well was the friendly person checking us in and he was super fastThis is supposed to be an upscale hotel what happened?

The knotty bar (restaurant in the hotel) is top-notch. I like this hotel because it’s pristine and welcoming while not being too pretentious.

Negative: Pillows were almost non-existent. Worst I¿ve ever experienced. Imagine placing 3-4 pillow cases in a pillow case. Thats the thickness of their. Tip: bring your own. Otherwise, everything was great!!

The staff ruined the otherwise wholesome experience of the hotel.The hotel itself is excellent, clean and elegant but the reception staff experience was very disappointing. The fake smiles were evident. The desire to help was almost non-existent. I dont know whether they were overworked or if they selected the most passive aggressive people they can find and hire them as staff for this place. I interacted with total three reception staff and each experience was less than optimal.

Positive: Everything... the staff the bar the food service people were all very friendly and professional... great location beautiful veiws close to downtown Austin ashort ride to the airport... no complaints Negative: Nothing ... Zero... Nada!

Positive: The hotel was a great experience but I got sick from their restaurant eating breakfast there. I mostly stayed in my room with a stomachach. At first I didnt want to believe it came from their eggs so I went again and tried the breakfast. I got sick again Negative: I wanted to go to the ER but I didnt want a medical bill. I waited until I got home and saw my doctor. Im better now my doctor gave me antibiotics. From the 1-8 of July no sleep now I can sleep. I did love the service how can you complain.It was the egg

Positive: Excellent location. Excellent customer service. Beautiful lobby. One thing to keep in mind, the balcony goes to the lobby, and the curtains dont close 100%. Negative: No room service? And someone used our room number to buy food at the restaurant. We assumed the charges were for parking until we looked at the receipt getting home.

Positive: Great location, clean rooms, attention paid to keeping this older property updated.

Great bartender. Rooms were clean and sterile. Beds are comfortable.

Positive: Location Negative: Needed a few more workers at the front desk

The service of everyone was awesome. The manager Davora is a huge fraud! She told me she would cancel a stay and I am still charged with the transaction amount after more then a month!

Checked into the Renaissance Hotel for wonderful 4th of July weekend, the amenities look extremely nice room was a king suite however that was the beginning of the decline air conditioning unit went out in room for a day asked front of the house to move us too another room and was shown a room that was a smaller room than what we had. Also requested room service to have room cleaned and restocked and upon our return neither was done. Eventually we were moved to a room of equal quality upon me requesting to speak to the general manager. I expected far better service then was given from a highly reputable Hotel such as the Renaissance. Truly disappointed!P.S. please warn guests about loud music being played at 7 a.m. in the morning in the atrium which will definitely awaken and annoy anyone! ☹️

Positive: The hotel is in a convenient location with shopping and dining within walking distance. Negative: The bathroom was not cleaned well before check-in. I let the front desk know but they never came to clean it. My folio had charges from another room upon check out. They corrected it but it was a frustrating experience.

Amazing omelette at the Knotty Deck great customer service

Positive: This was no a 4 star hotel. Shower curtain had mold. Rooms were small and was more like a 2 star hotel. Very disappointing. Negative: Plenty, mold on curtain. A 4 star hotel should not have curtains anyways. Rooms were old, small, and just not up to a 4 star level. This was a 2 star hotel at best.

Dont pay for the large rooms, they are empty, not maintened, the sofa cushions are bad, you only get two towels, 1 kcup, lacking furniture, etc.... This room as clearly been abandoned by management and no employee is saying anything on how bad it is, but I guess its really fast to clean. Also for some reason you get an office desk with no chair....This room should not have been rented, it speaks really bad about Marriot doing it.

Hotel is nice, sometimes noisy in rooms on the atrium side. 3rd time I have stayed here recently. 2 out of the 3 times the mobile key app would not work and had to go back down to registration to get a normal key card.

Positive: The team was very friendly and guest-focused! The location, ambience and restaurant were great! Negative: The bed was too firm, the pillows were too soft and the internet was not free.

Positive: Clean spacious room. Staff is very professional and accommodating. Negative: no

Positive: Staff was amicable. Negative: No bathroom air vent. Far from downtown. Restroom was dirty. No microwave. Extremely over priced. Room didnt get cold.

Positive: The hotel is very comfortable, big and silent at night.

This hotel is so consistently inconsistent that it is hard to rate. A few times I’ve stayed here and it’s been so amazing I’d have paid double, other times it’s been so bad I thought I’d never return. One thing to note, they seem to ignore the Marriott reservation system - by that I mean they had our reservation but didn’t note that we were Bonvoy members and had no record of the requests we made in our reservation (if you’re a Bonvoy member most Marriott locations will try to honor your requests or at least acknowledge they exist, but not this one). Also, this is the second time I’ve stayed here when their internet was down, not a huge deal for me and maybe it’s a rare occurrence but something to watch out for if you absolutely need internet while you’re here

Positive: Its beautiful and the staff was accommodating Negative: No USB ports - I had to go buy one. No cups or glasses in the room - nothing from which to drink. Mattress was too hard to be comfortable

Positive: Very nice hotel. Room was quiet and bed comfortable. Great central location in Austin Negative: Maids entered room without knocking

Everything was perfect. The staff was awesome. Definitely use them again. My kids enjoyed it too. Being from the country, they never seen anything like that.

Exceptionally clean hotel rooms with amazing service. We visited Austin a couple of times before finally moving here & this was our hotel of choice. Every-time they offered great room service with cleanliness, social distancing and in house restaurant. Perfectly located in the Arboretum with food and shopping joints at a walking distance.

Positive: The room was clean and didn¿t smell Negative: No cups in room. Towel bar in shower and back of door. Uber thin toilet paper. Smelly soap. Two pillows only. No extra blankets. Rude staff. Seating at restaurant was very slow even though not crowded. Had to ask for flatware and jelly. Mediocre food.

Positive: The mattress those beds sleep so well Negative: No complemary breakfast

Positive: great space Negative: they charged us $100 for my child wetting the bed.

Positive: The location was great for what we wanted. The presentation when you first walk in and the lobby was amazing. The Ambiance of it all was absolutely incredible. Negative: Parking was limited.

The most frustrating hotel stays of my life! When I checked in they said pool and fitness area were unavailable and that they don’t do daily room cleaning... see other reviewers for the dirtiness... should have smelled a rat then. Took 30 minutes to check in because one Karen had a million questions, then in long lines for elevator, another Karen first kicked my dog and then tried to steal my elevator spot. After all that, tried to order room service and guy told me to call restaurant in hotel and order to go. Tried that but number for restaurant goes to hotel front desk and they initially put me on hold for 7 minutes at 10:15PM. Trying to get something to eat before restaurant closes so hung up and called number again twice, finally to reach another person at hotel front desk that said I couldn’t order to go from restaurant. Running down there now to order in person... maybe, hungry and frustrated... what new twists and obstacles await!!! After 12 hours of driving, definitely don’t go here—will feel like 100000 hours of driving a lifetime of hell.

Positive: Clean. Very clean. Negative: Pics were misleading..we thought there were balconies that opened up to the OUTSIDE, but it was to atrium

Positive: The ambiance, room décor, bed comfort, and bathroom were all very nice. Negative: While the hotel itself was very nice, we were awoken before 7:00 a.m. to someone in a room nearby with EXTREMELY loud music. I contacted the front desk, and the person said security would take care of it, but the music never stopped!

Positive: The staff is amazing. We had an issue with our initial room and it was handled with care and expedience. All of our interactions with the hotel staff were professional and friendly. Negative: Our first room had a leak at the window as it was raining profusely outside, though the situation was rectified immediately.

Positive: Walking distance to restaurants & shops. Negative: Front desk female staff member was rude not only to me but my sister as well who had a separate reservation. Mattress definitely needed replacement. Hotel not fully staffed until weekends.

Positive: Great proximity to shopping and restaurants. The duck pond was also nice for the kids.

Upon arriving we got in line to check in, we waited in line for 30 minutes there was only 2 employees checking guest in. Several employees walked trough noticing the line was and had been growing. While waiting there was more than 2 guest that decided they were extra special and formed their own line and proceeded ahead of me and others waiting patiently. We was scheduled to check in Monday and Check out Friday at 11 am. Once we finally got our keys to our room it wasnt brought to our attention that should we need housekeeping during the 4 days we would be there that we would need to request it. There was no one to help with bags, next was the wait to get on 1 out of the 5 elevators they had surving 9 floors. Once you was lucky enough to get on elevator there wasnt anyone montioring how many would get on and the overwhelming feeling that the last 4 people who got on should really have waited cause it was way over the capacity. We get to our room, I was extremly disappointed. Theres no microwave, the beds where very hards, theres limited outlits, and the wifi is $15 a day. The amenities shows the bathroom to have robes there wasnt. Several times while staying the week I found myself having to take the stairs from the 5th floor down due to the elevators being down. With guest trapped in them. The fire department having to come out and get the guest down. I was ready to go at that point. Its not a good feeling witnissing the elevators going out while guest in them. The bar was about the only plus I found. The staff at the bar was excellent. Theres no snack machines, or vending machines, they have a store inside with very limited items. Right behind the hotel is a highway with miles and miles of homeless people living under the bridges in tents. The homeless come up during the day and lounge on patio. I will not return to a renaissance it was my first and last time.

Not up to the expected standards.First they couldn’t find my reservation. Second at 11pm when we came to the room from pool key didn’t work. For 15mins we’ll had to wait outside with wet clothes until an engineer came to replace batteries. Third no free wifi in the room for non marriott members.Staff is friendly and quick to respond.

Positive: Nice decor/ ambiance and location Negative: 4 STARS?! Nope! Mattress was the WORST Ive slept on in my  ENTIRE life--seriously. Felt like concrete. Incidental fee was $50/night. I was charge $90 x 3 nights. No good  explanation given. Had to wait in line vs call g-services bc it was

Positive: This is our favorite hotel in Austin! It is incredibly clean and in a great location for walking and shopping. The staff is wonderful. Negative: None

Positive: The location and the restored building Negative: Service could be slightly better. The light at the entrance and the thermostat didn¿t work

Positive: Service at the front desk was excellent and professional. The cleanliness was very good and inviting. Negative: The breakfast service was sub-par. Food wasnt hot it was barely warm.

Positive: Location is great. Staff was friendly and helpful. Room is nice with everything you could need. Negative: Water temperature is my biggest complaint. Showers fluctuate from hot to cold every minute or two. Walls are a little thin, could hear my neighbors talking and everything in the hallway.

Positive: The hotel as well as the room itself were nice. There was a long line of guests waiting to use the elevator upon arrival so we ended up taking our luggage up 4 flights of stairs instead of waiting in line. Negative: The thermostat did not work properly.I turned the A/C down to 61 degrees and was still so warm I had trouble sleeping. I called the front desk who sent an engineer to the room to check the A/C. He said nothing was wrong and instructed me to use the FAN.

Positive: It was supper close to my house & it was very luxurious. Negative: The parking ):

Positive: The location was ideal! Shopping and surrounding restaurants made the stay convenient. Negative: Noise outside the room did no settle until after 1 am. The room we checked into was not completely set. Missing towels, toilet paper, etc. The staff resolved the issue as soon as they were informed, but still an inconvenience.

Very nice Hotel, large rooms, friendly staff and beautiful setting outside on the deck looking over the pool.

Positive: Cleanliness Negative: Late night front desk

Positive: Good location if you need this area. Easy parking and they have Tesla destination charging. Negative: There was an issue with a vent banging all night due to winds. Hopefully they can resolve this.

Positive: VERY RELAXING ATMOSPHERE Negative: THE PARKING WAS A LITTLE TIGHT OUT FRONT

Did not have a great experience. Firstly, the amount of toiletries provided were not sufficient to 4 people. They had provided 1 soap, 1 small shampoo for 4 days of stay for 4 people. After reminding them and asking for almost 1 and half days, we finally got the toiletries. Second, I understand their no room cleaning policy due to covid, however, no one came to even pick up the trash for 4 days. We reminded them 3-4 times however everytime they said they will be sending someone which they never did.Still, the hotel was well maintained on exterior terms and restaurant inside it had nice breakfast!