Nice Lowe’s! We went late at night so it was not crowded. I appreciate that they are open late until 10 pm also. No lines and no wait at the self checkout. Also, because I do go late, I prefer it be in an area that is safe, which it indeed is. They even have these two large camera towers (or whatever they are called) watching over the parking lot. Made my mom feel safer. They had a good selection and the store was pleasantly organized. We went for paint products and they seem to carry everything their competitors carry if not more. Customer service was good as well and was able to find someone quick when questions came up during the visit. Recommend going here when you need to.

Garbage customer experience. Even managers at this store can’t find a product that says it’s in stock.Home Depot is much better.

Pretty nice staff.. They try to help you with the best they can.

Always has what I need wether paint garden or yard supplies, and great prices

Been a longtime customer but after a very bad experience with your curbside delivery dept this morning, I will take my business to the Brodie location.After trying to place an online order this morning, I was given a message my item was not available for purchased online. I called your curbside dept to order directly. The young lady I spoke with was very professional and helpful and asked to put me on hold. A very curt young man came on the line and stated “Before I can complete your order I need to ask you if you have a pro account or a PPL account.” I stated I’m actually on hold for another person that is helping me but no I do not have either type of account. He asked if I planned to pay for my purchase over the phone? I stated yes. He explained to me he would not be able to take my payment over the phone since I did not have one of those accounts and that I needed to download the app for Lowe’s and order online and to have a good day and was about to hang up my call. I explained that I had been able to call into curbside a couple times before and they were able to take my purchase payment over the phone to help me. He began again immediately explaining to me that I would need to download the Lowe’s app to make a payment online and I asked him if he would please stop talking for a minute so I could explain my reason for calling in directly to the store. He stated that the employees were probably just trying to be nice when they allowed me to make my payment over the phone before and that “I deem you as customer to be very rude and uncooperative I am disconnecting this call now” and immediately hung up. I was not in anyway rude or uncooperative. I tried calling back a few times to reach another store associate but I could never get anyone to answer the phone.By way of this review I’m requesting “Pete the store manager” contact me to discuss the incident further.

Had people greet us when we walked in. Found everything we were looking for. Our puppy enjoyed the walk too. An Employee guided us to the aisle that had what we were looking for. Went in thinking to buy one thing and got out with like 6 😆

Always find what I need for my home, and the workers are really nice.

Helpful and friendly. Even the hobos are nice.

Overall my experience has been really good here. I have a house in construction & needed to order a washer/dryer. With the building market the way it is right now the closing date keeps getting pushed out, so I needed to order something that the store could hold on to until the house is completed. Online it says they can only hold things for 7 days, but when I called they offered to keep it at the store for almost 2 months while we waited for closing. I had to push out the delivery date & initially was told that I needed to call back the next day before 3 pm (which wasnt fantastic b/c I work during the day & its hard to make non-work calls during those hours), but then I called back and I spoke with a different person named Natalie. She totally helped me & was willing to go the extra mile to push out the delivery date. I really really appreciate her help! Thank you! :)

Ordered tile to be delivered yesterday. No call no delivery from the store. I have spent 1 3/4 hours on the phone trying to find out where my tile is. Still have no idea what is going on. Customer Service is very very poor!!!!

Adam in appliances was awesome. He was very smart and knew exactly what to do to help us. Over and above what Id have expected.Rachel was also rather helpful when it came to figuring out blinds and other window treatments.

Better than that orange place. More variety, and friendlier people.

It was a quick in and out what i was looking was in stock but found other items that worked better that i didnt see online. Glad i walked in and look to see what other storage totes. I was able to found a bigger size for a little more but better for what i needed. Thanks for having multiple option in stock.

Gave wrong refrigerator. Got home before we knew was wrong. Headed back called store 4 times was hung up on all 4 times. Get to the store and the kid at the desk didnt know what to do. He should not have been at the customer service desk. Very unprofessional. Had to get a sticker to help us. Management never showed up.

Probably the worst customer experience Ive ever had. Bought a fridge on April 17th. Sales guy never marked it as sold in the back and then on my delivery date, theres no fridge to deliver. Its now Aug 7th. They went and got a fridge from another store and promised it would be delivered on Aug 6th with a 8 am to 8 pm window. Sat at home for 12 hours and still nothing. Ice called the store over 20 times over the last 3 months and nobody knows what theyre doing. Very person I talk to gives a different answer. Will be a home depot guy going forward.

I found some great specials, but was charged full price at checkout. The drill bit kit was actually charged $10 more than the lowered price, even higher than the was price listed on the price tag. Make sure to check your receipt, and take photos of the prices, especially for specials, so that you can show the checkout staff. On the other hand, staff were friendly, and helpful on the whole. I found stuff Home Depot doesnt carry, as Lowes seems more consumer, rather than contractor focused.

I was pretty happy with the service in this place. There was plenty of people working, so it was easy to find someone to help compare to Home Depot. Looks like Home Depot runs their stores pretty lean. Lowes is the opposite. Lot of employees to ask for help. Even though I did not find what I need, it was great that I did not have to find someone to help me.

They always have what we need and theres always excellent customer service/support.

I bought washer and dryer machines in-store to be delivered. Did not received them on the promised day or the day after. Only answer I had by phone was I am going to send an email to delivery. Had to come all the way back to the store for a refund as this guys clearly dont know what they are doing.

We went to get a few pots and a few plants. We forgot our pot at the register. One of the cashier, the one in the left register when you are on your way out, ran after us until she catches up. The poor lady was suffocated but so enthusiastic about delivering the pot. This lady made my day. I would go there just to see her again. I dont want to forget mentioning about all the varieties they have.

The manager on duty was very rude and avoided the customers who attempted to communicate with her

Loved shopping for plants at the lowes garden. Nice selection of flower plants. Was a pleasant surprise to see nice Jasmine plants from India

I would like to highly recommend Sergio Garza at the 5510 S IH 35 78745 location in Austin. He went above and beyond and should be rewarded by your company. He helped us with rugs, shutters, paint, plants, etc. He was super friendly and you could tell he actually cared about us as customers. We would all be lucky to have more employees like him. We almost left and went to Home Depot for our items, but he honestly saved the day for us and for your company.

Thier moving tape was the same I could of gotten at the dollar store and it cost me $15. Was sad because I didnt feel well enough to return back to the dollar store and go buy the tape there so I had to purchase it for $15 and only get 6 unsteady of 13 plus tax at the dollar store. So sad I figured the were going to have the the 3M brand that why I had made the trip there in the first place and didnt buy at dollar store where I was at first.

Update, third deliver, this time a truck showed up without a fridge. The driver had paperwork and no fridge. Makes we wonder if they sold me a product that was not available? All promises and no follow up. At no time did anyone from this store call me and let me know there was a problem with a delivery.Second day in the last week waiting for a fridge to be delivered. They tell me its in store, out for delivery and both times I lean it never left the store. Worst service I have ever received. They have good people working but management is not ensuring the processes are working to help customers. Also employees have no control on the delivery process.

This is my husband and I favorite warehouse but some employees can help to change that perception very quick, last week customer service was everything but a service.....sad!

Perfection! The Lowes on Brodie wood cutting is out of order, the HD wood was all warped, this Lowes had the wood, I got it cut accurately by a great kid. Project completed!

For SE Austin. Stassney Check reviews on Lowe’s corporate site. It’s 1.7. Don’t let this place steal your peace or gas. It’s terrible. I bought 5 palm trees paid 553.00 and 55 for delivery.from my debit card. I called to confirm they were pulled and secured in delivery and was reassured by Carla After that , The palms I paid for “went missing “from a secured storage for delivery I spent 2 hours in store while everyone passed the buck. Was told I’d be contacted. Never was. by some miracle they answered the phone. I was told by mgmt they saw the palms in delivery area unknown day. Was told by a manager Josh no last name that I would be reviving half my cash back in my checking acct where it came from. However I would receive the other half in store credit. I want all the cash I paid for the palms returned to where they took it from. The phone is never Answered. It’s real bad trust me Aman picking up from curbside was there longer than me Don’t go here

Tools were hard to find as they were mostly on the shelving above and not on display. Staff was friendly and helpful. But if your in a rush to get something and pack patience I suggest you go on a slower day of the week or curbside pick up your order. It will take a while or could to locate the tool you need.

I received a damaged dishwasher and now I can’t get a hold of anyone at the Lowe’s. They just keep saying they will call us back and don’t. Super disappointed

New patio furniture at a great price, I am so pleased. I always go to Home Depot but now I will comparison shop when it comes to major buys.

Was pleased with the prices. Love the garden center. Got a small lemon tree for $20. Friendly staff. Very helpful.

Good selection. Good service.

I ordered a dishwasher a month ago Ive was told it would be delivered 2 weeks ago - the 3rd party service they use has continued to push it back (currently 2 months). I have spent hours on hold trying to sort it out. At this point i want my money back but cant even get anyone to talk to me to cancel the order. The employees here are completely inept.

We ordered a dishwasher through Lowes and were told it would take 3-5 business days to arrive to store and within 48 hours wed get a call for installation. That was 3 weeks ago. We called last week and they said they had the product in the store. Yesterday I went to the store to check on the status and they said they didnt have our dishwasher in stock. The assistant manager would not come speak to me because they were in a meeting. The associate took my phone number and said the manager would give me a call by the end of the day. They never called. We called customer service again today and they said not even the distribution center has our product. The associate said theres no way to know when it will be available and its not uncommon to wait 2 months. We went to the store again to see if any dishwashers of the same brand were available. 4 were available at a store across town. We drove across town. They said we could purchase this dishwasher but then retracted the statement saying they were all reserved for customers. At this point we still have no dishwasher despite our efforts to track one down. We will cancel our order and NEVER order an appliance through Lowes again and hope for everyone elses sake that they dont either and save themselves a headache.

Needed to purchase a commode for the front bathroom. Found the one I wanted and the sales person was right there to help us get that particular one from the warehouse and put it aside while we shopped further.

Very bad customer service i ask for help 4 times and each of them keep saying one moment and never came to assist me 45 minutes spent asking for help they literally seen mee standing needing for assistance they didn’t even bother. So i had to go to home depot FAST FRIENDLY CUSTOMER SERVICE!!!

Came here for paint and Hernan was so helpful! He showed my daughter and I how the paint mixes and walked us through the process! We arrived close to closing so for him to go the extra mile to help us meant a lot! Thank you!

WOW! Prices are very low then home depot. They have almost the same items.

Basically, they lied, lied, lied again, and left us actually unable to even work with them.They delivered a dishwasher and just kind of dumped it on us. My mother-in-law paid for removal and they led her to believe she was paying for installation. We called a plumber and he said it would cost 1000. So we went back to Lowes for pricing on installation. My MIL called the location, and they said they dont offer installation. This seemed odd to me so I went on the website. I didnt want to fill out a whole form (and also get signed up for their mailing list without asking, thanks for that) so I asked the chat agent. He said he couldnt even give me an estimate, even when I asked is it closer to 100 or 1000? He told me to fill out the form.So I gave in and filled out the form. It wouldnt accept my address. I obviously only have one address so I talked to another chat agent. She said to fill out the form. I repeated that I already had, and that I also tried refreshing the page, and closing and reopening the window. She told me to use a different browser. But that didnt matter anymore because at this point she gave me a pretty specific estimate of 130 to 180. So the first agent lied when he said he couldnt do that. Price is fine, home depot isnt much higher so it sounds reasonable. Around this time the website finally accepted my address. I asked if I still needed to fill out the form if I want to schedule installation and she said yes. But at this point the website worked. I got an email that said theyll call in 48 hours. If I wanted to call I would have done that in the first place. I had assumed the internet option would lead to more internet options. Why even have the online form???So I called because I wanted to get this all over with. I opted for it to call me back. When it called back it put me on hold again. Again, why have them call you back if youre just going back on hold when they call back??? I got an answer in about 5 minutes. So that person gave me a specific price and confirmed that they do installations to where I am. And then argued with me about the lying. I hung up.My MIL called, was on hold a half an hour, and then they said they only do installations for contractors.So we scheduled with another local business. They wasted hours of two peoples time and then just refused us business. So like, we cant give them money if we wanted to. After all that we dont. We really really dont.

Customer service was not great at all we were looking for a pvc pipe and the person didnt even direct us to the right aisle it should have been on.

Curbside service is the worst, I have yet to have a good curbside experience at this store. I checked-in on the app AND called their curbside number to let them know that I was there but they never answered. Why offer curbside if I end up having to pick up in store anyway?

I love this place because the employees are off the hook. So nice, so helpful and so quick to jump in and help.

I went in and asked a man named Frank simply where I could locate something and he looked at me with a angry face. He was so bothered that approached him asking for help. When I asked for his help it was pointless. He tried arguing about what I was looking for and continued to argue what I was looking for. Honestly I dont think he was informed of what I was looking for and was upset that he had no idea what to tell me. I told him, Nevermind and sorry to have bothered you for assistance. He literally walked away even more bitter and had nothing to say. I looked up what I was looking for on my phone to find the correct aisle. Definitely understand now why majority of people prefer Home Depot. I never go to Lowes but I decided only that day to go since it was on my way home.

Summary: plenty of parking, helpful staffDetails:This Lowes is never crowded and youll probably never wait in line because of this.I visit regularly and I will say they seem understaffed at the moment because the inventory isnt kept as nice as is has in the past and large boxes often crowd the isles.

Really bad service,we went to buy an upright freezer because the storm last night killed the one we had so we looked on line and saw that Lowes had one so we went to buy it the person that took care of us was fine but she called for someone to get the freezer and nobody showed up after calling many times I went to customer service they also called a few times and nothing my husband went back to customer service and they finally got someone to bring it out for us but my son had a bad experience too with a large tool box for his truck and even though they had it they didnt want to bring it down so if I can avoid buying anything here I will.

Lowe’s blows. Never have carts, 1 cashier at the busiest time of day/weekends and associates are helpless can’t even tell me where items are located

Great NEW staff, very helpful when I asked about lawn mowers. The new cashier in training was super nice, and actively listened to my rant about my pipes lol. Very nice store, I will be returning.

Bought appliances at the Stassney location recently. Chris G in the appliances department could not have been more helpful,patient and polite with me. He explained that the washer/dryer set i was planning to buy was too small for my needs and guided me thru other options within my budget that would be more suitable. I also required a fridge/freezer with a reversible door feature, and again Chris took the time to narrow down my options while checking availability as i needed all the appliances asap.With the current appliance shortage i was quite frantic having had a fruitless hunt online, and it was such a stress buster having Chris guide me thru all the available options in stock at his location. The install happened a few days later without a hitch.Chris G is a real asset to this Lowes location.

One hour and 15min to get 15 feet of carpet. I will never return, nor go to any Lowes in my life

5510 IH35 Frontage RdI just wanted to let you know about an outstanding employee you have named Tim Tyler that is working at Lowes Southeast Austin. He goes way above and beyond and has totally taken really good care of me. I own rental properties in central austin and was always running to Home Depot Mueller because it was closer. HD couldn’t get me what I needed so I went to Lowes off of Stassney and Tim went out of his way to get me everything I needed. There is no comparison HD to the customer service at Lowes so you have a client who will only shop at Lowes moving forward. Special SHOUT OUT to Tim who cares about his customers and has made shopping with Lowes such an incredible experience. You guys are extremely lucky to have him!!!

I came here to pick up a $500+ order curbside. I let them know via their app I was on the way and then I let them know when I arrived. Ive been waiting almost 40 minutes so far. And it was 3:20 on Thursday when I arrived. In other words, not busy. And right now Im on hold with the store thinking calling might help. Ive been on hold for 9 minutes so far. Keep in mind Ive called 3 times and always gotten disconnected, so being on hold is a step up. But not a big step up as the person who answered didnt even talk to me. They just put me on hold. I think I might just cancel the order.

DO NOT SHOP AT LOWES! Terrible company, terrible customer service.Almost all of our appliances broke this summer and we decided to purchase replacements on a Lowes credit card. They advertised no interest and 5% discount on all purchases, but it turns out, you have to choose one or the other.EVERY SINGLE PERSON we came into contact with, at both Lowes stores in Austin, were extremely rude and bothered by helping us.One of our appliances was supposed to be delivered 3 months later. We waited 2 months and 28 days before they emailed us to tell us it was going to be an additional 3 weeks. Then, two days before that delivery, they told us it would be an additional 2 weeks. I cancelled the order. I never received a refund so I tried contacting both stores (was hung up on multiple times). Tried contacting the Lowes credit bank, they couldnt help me and told me to call some other number. That number hung up on me every time I selected the option that I needed help with a previous order. I selected the option to place a new order, and guess what! I got through. That woman finally helped, slightly, all while keeping up with the rudeness I had come to expect from this company.Finally, I was asked to complete a survey about my experience and when I chose all zeros (on a scale of 0-10), they asked me to record a message stating why. When I tried to record the message, they told me they didnt recognize the selection and HUNG UP ON ME!I literally hate this company and will do everything in my power to deter anyone from giving them money.

Lowe’s customer care is trash they take forever to answer the phone. I purchased a microwave paid the installation fee it’s been 2 months and I still have no microwave.

Ordered a Refrigerator on Wednesday and scheduled delivery sometime Monday from 8-8 I was stop number 13. I waited all day and watched the tracker they gave in the email. It said the truck was at stop 12 at 10pm Monday. After that stop everything shut down. I didnt receive a call to say we wont make it or a email nothing. I got a call the next morning at 9am tuesday to reschedule my delivery because it was to late monday. Well I go to work for a week on wednesday so couldnt do anything for a week the lady talked her boss and he said get it on the truck and get it to me asap. She said she would be contacting me when they are headed from the store. 2 hours later nothing decided to call up Keith White at Lowes told him everything going on and he said he would get it all taken care of and setup. About 1 hour later the truck called me and said they are on the way. Very nice delivery team that dropped the fridge off. Big shout out to Keith White for getting everything done so quick when no one else was. Felt like I was getting ran around until keith got it going. Bad experience with lowes all together until keith jumped in. Highly recommend lowes gets their stuff together and get more communication skills.

Much better than that other store. One year plant guarantee.

Greg is AMAZING. Ill admit that I went in MAD at Lowes... I ordered a washer/dryer months ago which the installation team broke and then the replacement machines were back ordered until January. I went to Lowes to get someone to fix it and Greg pulled out all the stops. I 1000% trusted that he knew what he was talking about and would get it done for me. I was DONE with Lowes and Greg singlehandedly fixed it for me, finding a new washer and dryer in stock and getting the delivery bumped up. His competence was so refreshing and needed. Thank you, Greg. Give the man a raise!

Loss Pevention is the worst and unhelpful to its customers. I never will go there again. Ill to to Home Depot or Walmart

WORST CUSTOMER SERVICE EVER!I ordered a stove on November 17th for a rental property I remodeled. It was scheduled to be delivered on the earliest delivery date, which was black Friday. Long wait, but I understand, holidays are busy. So the stove is delivered, damaged very obviously. Fine, these things happen. I ask for a new stove to be delivered. Delivery guys say great, someone will call you to reschedule the delivery. Next day, I get an email saying my order was delivered. I call into the store to try to correct the error and get it redelivered. No one is answering the delivery line. I finally get through to someone in appliances who connects me to deliveries. They say someone will call me to reschedule that afternoon. No one calls. I have been repeating this process for weeks now - struggling to connect to someone, finally connecting, someone promising me they will call, no one calls. Finally called corporate a couple days ago. They said someone would call me within 48 hours. NO ONE CALLED. I called the store again today and was hung up on THREE times. I switched from Home Depot to Lowes and for WHAT!? The worst customer service, and they basically have stolen $700 from me at this point.Edit: After calling corporate twice, a manager finally reached out to me and got everything sorted out. I changed my review from 1 to 3 stars because the occurrence was unacceptable even during COVID/holidays, but the manager I finally spoke too was very nice and helpful and got everything sorted out!

WOULD like the eilses to be stock more often couldnt find the items that I wanted and havent been able to finish my water pipes

We prefer to shop at Lowes over the orange one, but the curbside pickup at this location is just abysmal. One time I got through on the phone and was told to hold, then disconnected, twice. Ended up going inside to pick up my order. Second time I couldnt even get anyone to pick up the phone for curbside. Went inside to pick up my order again and there were 3 people in line in front of me. Ive written this entire review in the time Ive been waiting. Still two people in front of me.Whats the point of curbside if you have to go stand inside the store for twenty minutes to get your stuff? Last time we do this and well be shopping elsewhere until this changes.

TERRIBLE MANAGEMENT!! WOULDNT RECOMMEND THIS LOWES. I had a transaction take extra money from my account. The manager was called over and never showed up. I asked the employee to have the manager call me about the missing money with a solution, they NEVER called me to make things right.

A little tucked away. But prices are always descent.When home depot McCoys or harbor freight dont have what I need. This lows never lets me down.

Went for a faucet for a shower/tub! Came back with lots of ideas for my remodel! Great lighting selection, vanity selection!

I ordered a washer and dryer, and after FIVE different occasions where the delivery men never showed up and never got in contact with me, I was able to get a refund. Ridiculous that this happens, I hope Lowes actually does something to fix this or terminates the contracts of the lazy delivery drivers.

They will cancel your order with no notice. Highly recommend avoiding this location!

This Lowe’s is clean and quiet. It’ll be busy but not loud. Employees don’t run away from you or hide.I’d give it 5 star but the selection in some sections can be sparse and I don’t understand the store layout. I think we caught them while the were moving some things around .Friendly cashier in the garden center was nice even in the heat with a long line.

Great customer service experience. However they did not have the dimensions of my air filter 14 X24X1.

Another Bog Box building supply but I like Lowes. Its easier to find staff in the,store. And Lowes does so many community oriented projects. Lowes makes me feel like a valued customer instead of just another $.

The employees are always helpful to help you find what you need inside the store

A lot of disorganization on the shelves and stuff stacked in the aisles so it is a little difficult to find and identify what you want. Selection seemed a little lacking also, but it is OK, I guess. It is close to the house so I will return, but they could work on their shelves a bit more. Otherwise it is a typical home improvement store.

Just the Best customer service on central Texas sout Austin store rocks thanks govany gale William cintia joey Keith art you are awsome

Better than home depot. Way better!

They don’t answer the phone in any department : /

Supposed to have fridge delivered today so we cleared out our old fridge early this morning. The fridge wasnt delivered so when we called for an update they said the delivery had been rescheduled but no one notified us. Then my husband got a text that the fridge would be delivered in 30 minutes but no one arrived. My husband went to the store where the fridge is currently located to talk to someone and there was nothing they could do to help even though it was in store. Awful service thinking about canceling our order.

I ordered a washer and dryer set. It has been rescheduled for delivery three times and still waiting on it to be delivered. I have been hung up on multiple times. I have called and no one can give me an answer. I was even called from a driver stating he was 40 mins out and he never showed!!! I called corporate and didnt get any help there either. No one is remotey concerned or does a follow up call. The latest excuse was my items were left on another truck. WORST PLACE TO BUY FROM AND EXPECT ACTUAL SERVICE!!!!

It was good not too crowded employees were helpful

Friendly employees and low prices on a lot of there flowers and out door items.

The worst customer service I have ever experienced. I got hung up in multiple times, and curbside never answered the phone.

Worst customer experience Ive had over the course of three trips. There are never any employees around night time. The employees do NOT know how to pull up orders properly.The manager is rude. I came in twice to pick up a grill that was scheduled to be picked up on the 10th. The grill wasnt there and it took them 30 minutes to find out. Two trips was made because one employee couldnt find order from phone number. I will never come here again once grill is received

Do not use their curbside!!! They do not seem to have a dedicated worker for this job. Which is clearly needed considering we are in the middle of a pandemic and moms like myself arent taking young kids into stores. I arrived at 3:21 and left at 4:14. I spent around 55 min in my car in 100 degree weather with my 3 kids while no one answered their line. Not ONCE did I ever reach anyone on curbside after repeated calls. Neither did the other 2 ladies who had been waiting longer than me, one actually left after hitting the hour mark. An hour at curbside??? This should have been a 5-10 min pit stop. You guys should have this down already, completely figured out. Lots of businesses are offering curbside, take some notes on how to do this. I get being busy, but figure it out or dont offer the service. No one has time to waste like this. This is the reason for this post, please fix this problem. No one should be subjected to this terrible customer service.All the steps I took to get my item that I ordered on 7/12 and picked up on 7/20. My item was in an arriving at store status for several days and I finally got the pick up ready on the 20th.1) called the number thats on the curbside parking sign repeatedly for 45 min straight2) waved down a man putting away carts and asked if he could let someone know people were waitingWaited several minutes3) called flooring and asked if he could let someone know people were waitingWaited several minutes4) Got out of my car, left my kids in the car, and walked into the store up to the customer service to ask if anyone was working curbside or if they even still do it. I was told that that they were busy and someone would come out. There were 4 to 5 workers back there, 1 register open and they seem to be helping regular customers check out.Maybe another 10min later someone came out. No apologies on her end. The other customer waiting told the worker she was just about to cancel her order because she was over it and her response was I hate our customer service too. Nice.

If you absolutely must have some building supplies and arent smart enough to drive to home depot, then this is the store for you!

Staff was friendly and they did their best to help

Poor quality of service. I am always put on hold for tens of minutes. I wanted blinds installed and kept calling them but the lady at the phone kept transferring the call to herself. I dont want to waste 45 minutes on the phone for a 1 minute phone call. How hard is it to transfer it to someone? Or call the concerned person to the phone. It isnt such a huge store.Just go to Home Depot on Slaughter Ln. Save yourself some trouble. They seem to have well trained staff

The employee who attempted to help me was knowledgeless about their own department. 👎👎

Staff are very helpful and knowledgeable.

Was looking for a side by side refrigerator/freezer. They didnt offer many and only one that would fit my refrigerator area in my kitchen.

Visited the Schertz Lowes Location and they refused to sell the Bistro Table they had on display, ridiculous. Manager (I believe name is David) didnt even know his own company policy, as display models can be sold to consumers. Numerous individuals not wearing mask, including at there costumer service counter. Manager states that it is up to the costumer to wear a mask in the store. Beware of this store, Covid 19 is lingering at this store.

Good people..but not trained poorly paid and spread too thin..blame Corporate

No moving boxes. What a pain. Poorly stocked. No one willing to assist.

BOTTOM OF THE BARREL CUSTOMER SERVICE - Endless phone loops, have to be on phone for over 30 minutes to even get to right department. Lowes, as well as HD is RIDDLED WITH INCOMPETENCE. I have no idea how a business like this can stay in existence with the LOW QUALITY service they (dont) give. Im just hoping a worthy competitor comes up at some point and DEMOLISHES these worthless stores.

Love lowes to buy materials and tools

I have to second what some other reviewers have mentioned about curbside. I used the app to tell them that I was on my way, checked in again on the app when I pulled into a curbside spot, and it assured me that someone would bring my order out soon. Half an hour later, I walked in and was told that Curbside isnt open right now. When is it open? Nobody knew.This isnt the first time Ive had issues with online orders here either. Three times now Ive had to wait 30-45 minutes to pick up an online order. Not waiting in line, mind you, just waiting for the staff to find the order.

Shopped here on Black Friday and was very pleased to have been helped by Maya and Fabian in the Xmas department. Excellent customer service!Thank you both!

I was quite disappointed in how apathetic the staff seemed to be. Always have had friendly people at Home Depot but my first time here multiple employees seemed disingenuous.

Did not save my in store order for copper pipes! I really needed those pipes because I have been without running water for weeks. I really needed those pipes and will not be shopping at Lowes anymore, complete BS!!?!

Very clean and the staff is always willing to help

I had trouble doing the self checkout so I asked the attendant for help. She barely acknowledged me just said that I needed to press skip bagging.Ok fine , so I ended up figuring it out .She never bothered to say thank you or goodbye as I exited.

I recently had a terrible experience with this location. I placed an online order and this location fumbled at every turn so I had to physically go down and try to resolve the issue in person but the problem persisted so I reached out to the online department and made an incident report (# 1-37683150467) and this location’s manager was supposed to call me within 24 hours but that was on Sept 2nd and I still haven’t heard from anyone. I understand that they are busy but I feel that I’ve given them plenty of time to respond to me. Anyway, I enjoy Lowe’s as a store but the customer service at this particular location is less than customer friendly.

We were able to get what we wanted.