PLEASE DO NOT USE LAWNSTARTER! About a year ago I used their service because I thought it was convenient and reliable. It went great for about 3 months until they damaged and knocked over my 15 year old lime tree given to me from my grandmother who passed away 8 years ago. I called and requested them to put the tree back up and place back into the ground. After numerous disputes with them over the phone they refused and said they will not fix it. I submitted Better business complaints and even hired an attorney. After 2 months it became exhausting for my family and I so we just accepted that they will not own up to their damages and stopped pursuing. The lime tree was still producing limes. After a YEAR later Joey Walker called me and said he wanted to make it right and apologize for everything and took ownership. He said he will send a vendor to fix the tree by standing it up. So the vendor showed up and stood the tree up but after 3 days the tree started to lose all of its leaves. A week after that all the leaves and limes fell off and the tree completely died. After I told Joey what happened he said he’d get back to me. Since then he will not respond to any of my voicemail messages or text. I also included Katherine Kennedy as well and she hasn’t responded either. So now I had to press criminal charges for vandalism. My family and I are now reliving the nightmare from a year ago. I would have never thought that me getting lawn service would result to damages to my home and having to get law enforcement involved. Please people DO NOT USE THIS SERVICE. First photo is when I propped the tree up and how it looked prior to when Joey sent the provider which is the second photo.

Hired them to do my yard and shrubs. First company came out. They marked a job complete when it wasnt. Then came back to finish. But then ghosted. So lawn starter sent out another company.New company scalped my yard in the middle of summer in Texas. They then left the lawn clippings on my patio out back (didnt even bother blowing it into the yard). Also trimmed my shrubs but left the trimmings on the shrubs and in my flower bed. So the clippings browned and made my already scalped yard look worse.I notified customer service to try to get a refund or at least a partial refund. They gave me the ring around and had me open tickets with different claims. But wouldnt give even a partial refund.Service was way over priced for really bad service. Will never use them again.

Easy to set-up and schedule, but awful performance. They make it a simple process to get signed-up, but trap you with the 3 service minimum even with issues. As an out-ot-town property owner, I scheduled LawnStarter to mow the yard while my property was vacant (3 weeks). In the 3 weeks, they mowed 1 time, but charged me for all 3 services. When I went to the property after the 2nd service to check on the house, it was obvious that they hadnt been there. When I reached out to advidse them that the crew didnt show and I wanted to cancel, they offered a $15 credit which is less than half of what I was charged for the service that didnt even occur. What kind of resolution is that? And to make matters worse, they had cut the turf WAY too short the previous week (service 1) and the yard had been burnt by the sun (only yard on the block to be browned, so it wasnt from a lack of water). I even provided clear information to leave the yard left tall (rather than cut short) in their Message My Crew feature, but either they didnt read it or even care. Im aware that these crews are contractors, but its clear they (LawnStarter) have ZERO control, guidance, involvement, etc. over their selected contractors. Yes. I shouldve just found someone locally and mailed an old school check, but I was looking for something seamless and easy. Lesson-learned. Without this being said, I WOULD NOT recommend LawnStarter to anyone or for anything. Sidenote: their Support is slow to respond and not very helpful.

1st mow was completed as scheduled. Job was rushed...left chopped up trash, uncut stems, and areas that werent trimmed. 2nd mow was scheduled for two weeks later. Left customer service a message after they never showed up. (they do not answer once you are a customer) Received a call back the next day and they rescheduled. Yet again, the crew didnt show and I was informed several days later that they couldnt find service for the area. Do yourself a favor and avoid this company! Also, they also offer a substantial discount if you post on nextdoor, thus all of the recommendations...

I requested a quote and they offered $19 for the first lawn service so I signed up. Since then I keep getting texts and emails to sign up for service when I already did.When I signed up and scheduled the first service on their web page it said Monday or Tuesday, then I received an email stating my lawn would be mowed on Thursday or Friday. Then the person came on Wednesday with no notice. Luckily, I was home and heard the lawnmower so I was able to unlock my gate to give access to the back yard. The service was ok.Per their website they require customers to have 3 services before dropping them.Im not sure if Id recommend them. Ill update after the next service.

Lawn Starter needs to vet their contractors better. I requested a contractor to come out and do a simple lawn on August 7th. The first contractor cancelled on me due to inclement weather...it was a perfectly sunny day), that same contractor cancelled again 1, 2 & 3 days later for no reason. I called support and they said they would give me a high-quality contractor. That contractor has cancelled twice so far for no reason other than disorganization on their end. My lawn still hasnt been mowed and we are nearing two weeks from when they originally agreed to come out. Its becoming ridiculous and my grass is insanely long due to them continuing to not come out. At this point, Im expecting some sort of free credit or 3-4 free lawn maintenance appointments. I cant recommend LawnStarter to anyone.

I had high hopes for LawnStarter, but it was a truly miserable experience from start to finish. I would give this negative stars if I could.My aunt needed help with lawncare at her home, so I helped her sign up for simple biweekly lawn mowing. Signing up was quick and easy enough, and all looked good at first - her home was assigned to a crew that was scheduled to come by 48 hours after signing up. However, the crew never showed up but at least sent a message with an excuse every day for a couple days before completely going silent. We then contacted customer support four times, each time speaking with an agent who promised a new crew would be assigned and would come mow the lawn within 48 hours of the request. However, to no ones surprise, no crew ever showed up. After a month of trying to get her lawn mowed to no avail, my aunt finally canceled her account and not once did she even get a service performed. The only positive thing I can say for the experience is that at least our credit card was never charged for a service that never happened, but thats a pretty low bar.

AVOID AT ALL COSTS. Legitimately the worst lawn mowing service I have experienced- I have no idea how they are in business. They showed up ONCE and then continuously marked my service as complete without showing up / consistently rescheduled. For months. Even the “return trips” customer service booked various times apologetically to mow the lawn that was marked as complete and never mowed were no shows. They switched my lawn crew three times (all no shows) and do NOT look book quality providers. Customer service acknowledged their mistakes and told me how “shocked” they were at the terrible customer service including a lawn crew who had no showed various times, and when I messaged to confirm if they were coming by as it had been months of rescheduling they asked “why can’t you wait like everyone else?” and that they “were but you keep complaining”- and yet never fixed anything. Lawn remains unmoved for MONTHS. I am switching providers, and waiting to hear back about a refund because they can “only issue credit”- what is the POINT of a credit if no one shows up for MONTHS? Beware if you are in an HOA community, they will completely no show you and leave you at risk of fines, etc, and run you in circles as a “solution” or simply mark services complete.Edit: In response to the comment from the company below- hi. Ive spoken to your customer service / remediation team 5+ times and been given the run around about how they would personally fix this and then continued to send me no shows, shuffle me around, etc. I have been given the run around trying to get a refund for my stolen money as everyone can only give me credit for services never rendered. Save the customer service spiel if its just consistent BS over the course of 2 months.

Horrible experience. Same as other people. Showed up almost a week late and wanted to charge us an “overgrown grass fee” which would not have been overgrown had any showed up when we had actually requested them to. A $30 quote turned into a $103 quote. Best part of it all is that the guy didn’t even cut the grass! He came to our house when we were not there (because there was no communication that they were FINALLY showing up to do their job), took pictures of our lawn to prove that our grass was overgrown, and then left without actually cutting the grass! He then had the audacity to tell us that he DID cut our grass. We know he didn’t mess up the wrong house because he literally took pictures of our house and lawn to show the grass was overgrown. Complete fraud. Long story short, just get a different lawn care service. So many companies are good and reliable about what they do, so why work with this one?

1. Difficult to reach anyone who can truly help even after 1.5 hours of wait on phone.2. I had a biweekly plan. They canceled many times without notifying, they couldn’t get a provider out for me for 1.5 months during summer in texas. Kept giving me false hope that they would and I trusted them.3. Charged me twice wrongly, gave me credit, didn’t give me my credit back at the time I canceled my service out of frustration. This is unacceptable that they can just take my hard earned money.

My interactions with the crews have been extremely poor!!!! When I call the main LS Customer Service line the operators do not know if the worker assigned has the required talents/tools for the job. They also do not reach out to the crews personally - they tell you to use the app to reach out - however the crews take DAYS to respond and the responses are unprofessional. I would not recommend LS to anyone.

I was going out of town and needed lawn care. The service was easy to set up with one phone call. The app is simple to use. Communication is quick. The billing is transparent and the price is fair.

So far, so good! Their specialist set me up with a cutter. I’ve never seen; I only know his name, BUT, I can communicate thru the app. He comes; he cuts; he leaves! I love it! It works for me. Tried another service and did NOT work well! The cutter would not return phone calls or emails!!! Awful! I will continue to use LawnStarter!

The short version: This app is a gamble. If youre lucky, youll get a great team like we had at our last property. If you arent, youll get a team who will ghost you for over half a year, and you wont get much help from the guys on the phone even after the issue gets escalated to a customer support supervisor. Do yourself a favor and pay the local neighbor kid to cut your grass instead. Youll support an entrepreneur / small business, probably pay about half as much, and save yourself a massive headache from dealing with LawnStarter.The long version: Since moving to a new address and getting assigned to Merceds team, he has cancelled the majority of services, often with little to no advanced notice. Since just January of this year alone, out of nearly 20 scheduled services he only fulfilled 3. I tried contacting him through the app and he never replied, then has cancelled another 3-4 services since. I requested a new team through the app and never heard anything back. I called last Wednesday (5 full days ago) and spoke to a rep who offered awesome customer service and said that he would forward the issue to a supervisor. Since that call, Ive received no further contact or updates and never heard even once from Tims supervisor. I tried replying to the routine customer service email I was sent per Tims instructions earlier today and did not receive any reply (update: I finally did get a reply... Almost a week later). Through all of this, our lawn has gotten totally out of control. Were finally getting calls from a concerned landlord saying our neighbors are complaining. Suffice to say, we wont be using this service ever again.

I hired LawnStater a few months ago. First crew were not showing as expected. I was ok with this as there was a lot of rain. Then, it became a common issue of rescheduling even when it wasnt raining. I asked for a new crew. The new crew did two really good mowing jobs and then the same thing started. No show and me trying to chase someone down. My credit card expired on the portal and I corrected it. In the meantime they cancelled my service. My fault. I wrote them and asked them to start it back up. I was told a new crew would be assigned. I checked in several times and was delayed as a new crew was still pending. Insert third crew in the matter of 2 months. I wrote to ask why they had still not mowed my yard as the service was marked complete on August 17th. My yard was NOT mowed. I have no idea what the status is. Now I have to file a dispute to get it done or, keep them from charging me while I find another provider. I have NEVER had such a difficult time with lawn service. I am a very patient person however, at this point I am being quite frustrated. My feelings are this company is horribly managed. I would not recommend them.

Love them! They always leave the yard looking great and they communicate so well. Always tell me when someone is on the way and who it is then also tells me when they’ve left. They have fair prices that work for my budget and busy schedule.

I have used LawnStarter for years with nothing but great experiences. However, when my usual crew was no longer available, communication and service completely broke down. It has now been 7 weeks since my lawn has been mowed and when I contacted customer service they told me they did not have an available team and I would just have to wait. When I explained that I have been waiting for weeks, their only response was that they would understand if I chose to use a different service in the future. Guess that’s what I’ll be doing!

Ive used Lawn Starter since January and never had an issue before now. In the past, they showed up on time, contacted me the day of if there was a reschedule, and seemed to be fairly responsive. My last service was scheduled for the beginning of May, and it has, since then, been cancelled twice without notifying me, rescheduled once without notifying me, and rescheduled once due to weather, notifying me two days after service was due. I dont know if something changed recently, but I would no longer recommend unless you have your own lawnmower for when they dont show up. The upside is they charge after service, so at least I dont have to chase the refund.

I wouldn’t give them any starts if I was still able to leave them the review they deserve. False advertisement with being the #1 lawn care service in Austin. This company is absolute trash. We have a pit bull so we asked to be please notified in advance to someone showing up so they didn’t get a rude awakening from our dog. Not one time did anyone reach out. They scalped our yard every time they came out and never mowed nor weedeated under our trampoline even though there are also notes in the account to cut no shorter than 3 inches and to get under the trampoline in the backyard. They showed up for the first three mandatory cuts but canceled the day of for the fourth, another crew said they were on their way and decided to skip us cause “we didn’t need it”. We get our lawn cut every week (Wednesday or Thursday) due to HOA in our neighborhood. After we were skipped two days in a row they moved our schedule to 9/17-9/20. Surprise, it’s now the 22nd and we are now six days past our usual cut day and no one has been out, notified us or rescheduled for a later time. Beyond frustrated I called to verify if we were still on the schedule, I was essentially told they will get to us when they get to us and the customer service rep continued to raise his voice and speak over me with an unbelievably unprofessional attitude as if I was inconveniencing him. I now received a letter from HOA stating our lawn is too high. Independent contractors from this company are unreliable and trash, my five year old can cut the grass and weed eat better than the service they provide. The company customer service is unprofessional, unable to resolve the simplest of problems, cannot give a valid timeline and don’t care one bit about their customers 10/10 would NEVER recommend. Absolute TRASH!

Charge 150 for first three cuts and they just reschedule due to inclement weather come on now what kind of nonsense is this. I am paying additional funds now and they havent even completed the first three services .. just two cuts since August. Unbelievable

The mower didn’t show up at all. I called support, and they promised the mower would show up by sunset. It is now completely dark, and the support line is shut down. I will never trust this company again.

It’s a great business model making it convenient for me. I don’t have to chase down contractors over time as things happen. They manage the back end and the work gets done. I can set it up and see the services completed from my phone. If the contractor has a question I get a pop up alert from the app. Love it!

I had a grass clipping build up issue that LawnStarter has resolved via customer service. They have assured me they are striving to improve, implement better business practices, provide coaching to their support agents on the phones, and be more selective with the crews that they hire

Lucio did an awesome job a week ago when he mowed and edged my yard for the first time with LawnStarter. He is very personable and willing to answer any questions about other lawn services such as weeding, trimming, etc. He did an amazing job mowing my yard and an excellent job edging around the concrete areas and flower beds. A+++. Looking forward to working with him in the future!

Revolving door of terrible lawn services subcontracted by LawnStarter. A lot of them just cancel repeatedly. The last one (Joe?) canceled 4x due to a myriad of reason (car trouble, overstay for niece’s wedding) all of which we were flexible and replied back kindly. Then when we finally had the appt, they tried to over charge for long grass, double the cost — a result from their own repeated cancellation. They didnt even bother to respond to request for clarification. Also its already difficult to get LawnStarter on the phone. Don’t use them. Just do the leg work to get a better service.

Super easy to communicate, very professional and on point service. I would like to keep using this service!

Our first service went off without a hitch, although at almost a 4x normal price hike up for long grass, which they originally insisted would only be 2x the price. The second service (or lack thereof) was truly a nightmare. First was a cancellation for rain (on a day where it didnt rain) and subsequent reschedule for a week later. Come a week later, and they now cancel for car trouble, understandable, but when attempting to contact customer support or use the Message My Crew feature on the app, I would get no responses whatsoever. The first response I finally got from customer service was a call about 5 minutes before they closed (while I was still at work, unable to take a call), asking me to call them back. Upon calling them back the next day, I had to wait almost 4 hours before finally getting a response, and the only help they could offer was that they would try to get a new team out, which they never did. Call back again a few days later, same situation only this time they also give me a voucher for a free mowing, which expired a week later after still receiving no service... The excuse was that all of the teams we contract out to are too busy with the volume of lawns that need to be mowed.The more wild part was last monday, I was able to call another independant mower (someone who they might contract out to), and he was able to do our lawn the next day, meanwhile I foolishly gave this company almost 2 months, and a good bit of money, for one measly service. Would not recommend.

I hope this company goes out of business soon, because it is utterly unprofessional. I got a quote online last week. They text me right away. Then, someone called, but soon hang up on me, while I was still asking questions, and never called me back. I started an account and had an order in the system between 6/5-6/7. On 6/7, no one had come yet. I texted multiple times; no reply. I emailed multiple times; no answer; I called multiple times; no answer. I tried to access my account, but it had disappeared. Today, 6/9, still no communication from anyone and no service has been performed. This company misleads people by advertising services they cannot deliver.

Before LawnStarter my previous lawn service company never showed and often changed prices. LawnStarter has remained transparent, professional, and knowledgeable. I am extremely pleased with their services. Plus Jeremy has been the best person to work with. His constant communication and prompt response time is truly appreciated!

I’ve had issues in the past with lawn guys not doing the job right, not showing up, or overcharging me. I signed up with LawnStarter and they’ve shown up every time they’re scheduled and do the job without and hassle for me. Also, being able to pay through the app instead of by check or cash is an A+ in my book.

NOTICE TO GOOGLE: Lawnstarter positions reviews of individual lawn crews under their own name which is likely a violation of Google Reviews TOS as they are misrepresenting reviews to drive business to their service unethically. They also do this with Yelp but I believe Yelp has fixed this.That said, Abun and his crew nail the job end to end - show up when promised (hard to find in Austin!!), do a full complete job and are very communicative when needed! Thank you Abun!

I wrote about my experience using LawnStarter for the past 2 years in another google review, rating LawnStarter poorly due to to their sloppiness. Katherine, an Experience Specialist from LawnStarter, reached out to me the next day apologizing for the lousy customer service and wanted another chance to rectify the poor customer experience.Its been a week since my emails with Katherine, and I have yet to contact anyone from the LawnStarter customer support team. I honestly dont think LawnStarter has any customer support team. Despite my many efforts to talk to someone from LawnStarter, I was forced to spend $700 to rectify LawnStarters mistake today.Even after I canceled their service last week, I was charged a mowing fee this week. I have no hope that they will give me my money back. Just a sheer waste of time - never using this service again!

Do not use them. I’m not sure how this company is getting so many great reviews. We scheduled our service 10 days ago, were promised service on Monday, then Tuesday, then Thursday, then Friday, then Saturday. They still have not shown up, and we have spent 3+ hours on hold trying to get in contact with a representative.

The service has always been prompt and well-performed. Very respectful of property.

The crew came only twice and the third time they started giving excuses like inclement weather if there is rain prediction. I can understand stand that! But if the weather is good this guys says personal problem and skips the lawn mowing!The last time they mowed our lawn was in May 5th 2021 and since then nothing but excuse and reschedules but no work!!The customer service tried to send a new crew and the new crew never contacted me!There’s mis communication between the customer service and crew and customer!Horrible service !!!! Never ever going to hire them!!!!!!!

This company suuuuucks! Don’t use it. I’ve tried to get my lawn mowed for 2 weeks and each time a contractor does not show up. I absolutely will call better business bureau and make a complaint. They cannot be a legit business offering services that don’t deliver.

To their credit, customer service was very helpful in cancelling my account when I decided to nope out of there. 2/10, wouldn’t recommend.

I have a level of comfort knowing that my lawn services are cared for by LS. My LS crew, led by Darren, expertly completes all my requests, and always communicates when theres a change in my scheduled services. Ive been a client of LS for several seasons, with no intentions of severing our relationship. I dont easily give 5-star ratings, but overall--Im truly pleased with my LS experience!

The last crew only mow the yard and we even paid for extra service for the weed maintenance. Appointments are missed without prior notice and while cutting the back yard, he blew all the cuttings into my water fountain. Canceling service now. Dont bother with these guys. Lawn Starter just a middleman who bids out your service, not getting any value added at all.

Used lawn starter for a while and no complaints so far about the work itself. Recently due to rain, my service is postponed and crew changed. Clouds have cleared but no one came to work on my yard and it has been 3 weeks. No crew assigned to my home. Called customer service and their lines are busy. Incredibly unprofessional

The quality of the service seems to have gone downhill. My crew ghosted me and customer service was unresponsive in helping me find a new crew. I waited several weeks and attempted to contact Lawnstarter multiple times before deciding to just cancel the service.

They showed up for the first service and it went great. But scheduling the second service was an absolute nightmare. In they end they never came but that was after almost a month and a half. As a sorry the company gave us a free service, but it expired because they took so long to show up.

Lawn starter was truly awful from the start until they were quickly let go. Our lawn tech was awfully rude, missed 2x of his appointments and their customer service was almost worse then him. Repeatedly sending the same pre-made text and email responses and were never helpful or kind. Stay away and work with someone local.

So they came out when it was 10-15min before dark. Skipped our huge massive back yard. Then without our permission they put our services on hold till 2022. I messaged the team multiple times and received no response. It keeps saying our next visit will be March 24,2021 we are now in may. I have called their office and automated system puts me on hold roughly and hour each time and then I hang up because I have other things to do. I have called at all times of day morning afternoon and evening week day and weekend. Week day they are open till 10pm and weekend 6pm still dont pick up. DO NOT use this company horrible customer service.

Great service and they did an excellent job so I will continue using them every 2-weeks to keep my lawn nicely manicured…highly recommended!

I truly appreciate the no touch service, the crew that cuts my grass is professional, clean and quick. My grass looks beautiful and it is cut routinely without me having to painstakingly monitor every step, Payment is made so easy, and is taken care of after service is completed Via the app. I am so very happy with The crew that cuts my yard this service, APP and great price so far.

I would not recommend at all. Things were going fine. Then they rescheduled my lawn maintenance three times in a row. The weather was fine, so it had nothing to do with that. After rescheduling many times without any communication with me, they simply stopped my service. I only found out my service was cancelled because I went on the app to see when they were ever going to come out. Now I am stuck with an overgrown lawn, and I have to find another servicer which will likely charge me a premium fee because my lawn is so long now.

I appreciate that they do great edging, great cleanup of clippings and are efficient in grass mowing. Also, they give real time arrival or time changes. They give fair estimates of other property maintenance such as shrubs and so forth. I would highly reccommend the lawn maintenance.

Everything was fine until they didnt come for 3 days after their scheduled window and then told me they couldnt service us anymore because there were too many requests in the area.

I am so pleased with this company and Vincent does such an amazing job!If you are looking for reliable services and someone to go above and beyond, then ask for Vincent.

Canceled due to too many postponements of lawn service. I understand rain and weather impacts mowing services but to be put off an extra week is absurd. The services when provided were good though

LawnStarter is such an awesome service. Theyve done, leaf removal, weed control, lawn mowing and trimming our bushes. You can schedule it pretty much how and when you need help. Its fantastic and a no brainer! The whole set up and maneuvering throughout the app is easy. Love love love!

Our lawn guy from LawnStarter delayed our mow by a week and then quit on short notice, so our lawn is overgrown. And then LawnStarter said they would get us a new crew, but they couldn’t find and in our area, Northwest Austin. We will be looking for a new provider that can be more consistent. This is going to cost us because now our lawn is 2 weeks overgrown. Very Frustrating!

LawnStarter has consistently provided excellent service from any contact I’ve had with administration to the actual lawn service provider. The site is easy to use and any service adjustments needed can easily be accomplished on line. Five star service all the way.

Good quality lawn services most of the time and if there is ever and issue, customer service line has always been courteous, understanding, and have definitely helped in fixing incorrect charges. Ive had some bumps in the road with certain contracted crews BUT the lawnstarter service is one I wouldnt hesitate to recommend and that I will continue to use in the future. Thank u

Apparently they just ignore their customer and don’t come when they say they are going to come. Unprofessional, lousy service, don’t follow up and disorganized.

They used to be good. But just frustrating how they have handled our grass this summer. Grass is waist high, snakes are being spotted, HOA is sending us emails. Just a stress that ain’t nobody got time for. Switching services.

You never know what crew you are going to get. Communication is bad... only upon complaints do they do anything. Went thru 5 different crews over a 3 cut commitment. No shows, showing up when not scheduled, and finally just poor quality. Trimmings not blown, weeds left in the grass and not mown. Guy showed up and never rang the bell or try to introduce himself before just coming into our backyard and scaring my daughter who was out there with the dog. He had headphones in so he didn’t hear her yelling at him to wait. Customer service tries, but there’s no continuity... spoke with 4 different people about one problem. Well, I paid for my three-mow minimum and I’m outta there. The kid down the street could do no worse and for a lot cheaper. Sorry, but I do NOT recommend.

Big disconnect between the app ams the actual individual who was assigned the job. He never once has responded via the app. And the customer service is horrible…the agent kept interrupting me while telling me conflicting information to what the original al sales agent told me and what is visible on the app. This is far from adequate. Don’t use this service if yoy want a turnkey non frustrating experience.

Worst experience yet. A complete waste of my time. I was really looking forward to working with this company but the only interaction was totally rude and incompetent. Find someone else

All they had to do was actually show up and mow my lawn once and not lie to me on the phone, and I would be reviewing them positively.I signed up with them last monday. They told me someone would be there thursday.It is now the following Wednesday 9 days later and:1) 3 crews have cancelled on me2) their customer support line is impossible to reach. Youll stay on hold forever3) I have received two calls back ensuring me that a crew would be coming to my house that day who didn’t comeUnless you want an experience like mine don’t use them. Total joke.

Used the for a while, but then they sent a bad crew out that botched the job for months. It culminated in them damaging one of my trees, and then the official response from LawnStarter was he said it was like that when he got there... Really?If you get lucky and get a good crew thats fine, but they basically dont supervise their people. I sent the pics below to them, and they dont care.

Horrible Customer Service. They decided one week not to show up to mow my lawn. When I sent a note asking them to come out and mow it, they responded to let me know they no longer had capacity to handle my lawn and were deactivating my services. If I was able to give negative stars, I would.

I hired this company to mow my lawn. As requested, I used their app to communicate with the person scheduled to cut the grass. I sent 5 messages. He never responded. He never showed up. The app reported that the job was complete and I would be charged. It took 45 minutes to get a customer service rep on the phone to help. They told me they’d send someone out the next day. Again, that person never showed. It took an hour to get someone on the phone to cancel my account. I’m not sure how this company has such high ratings. I certainly won’t ever use or recommend them.

STOP 🛑, do not use. Experience was so bad. The marked the lawn complete when the did not show up, they rescheduled same day and did not show up, I gave them a third chance and they stated the would be out the next day and did not show up and marked issue fixed. I then cancelled service and they sent an apology however find out today my account was charged for service. Overall VERY BAD experience.

They found a local crew for me and its so easy. All I do is let them know how often I want my service. I keep up with everything on the app and I love the way my lawn looks when they are done. I hope to use them for other landscaping needs as they come up.

Got a really bad crew top take care of my lawn. Complained about it about a month ago and they just ignored. I had a chance just now to talk in person with one of the crew members and he told me that I was more than welcome to look for another landscaping company .Finally... damaged my hose hanger and were not even able to mention about that.

First lawn service wasnt done as requested on their app. I asked for a short mow and for the crew to call before starting so I could be sure the dogs were inside. No call before starting and the mow left the grass longer than Ive ever mowed it before. I have tried requesting customer service on the app and am currently waiting to talk to someone by calling their number and have been on hold for nearly an hour! There is no way to reach anybody at this company. My lawn looks terribly overgrown bc they left it too long. What a SCAM!

The technician that works at my home is always very communicative and does a great job!

First man that came left halfway through the service stating he a medical issue. Very understandable! However, when he did come back there was no weed eating done and the yard looked terrible. Next man came on a Tuesday, left without completing the job because....his weed eater wasn’t working. He said he’d be right back to finish the job. He never did and the communication was non-existent from LawnStarter. He eventually messaged and said he’d be back on Thursday, that never happened. Then we eventually heard back, this time with an apology stating that he’ll reschedule for Saturday. Saturday came and went, no lawn service. So on Monday I called LawnStarter and asked for a different person. The whole situation and frustration was explained to the person on the phone. A new person was scheduled for Tuesday. Tuesday came and went, no lawn service. Called again on Wednesday and was told that someone was coming later in the day. No one ever came by 5pm so I called again. I was told that they have until sunset. Ok. Had an appointment to get to and came back at 6:30pm. Lawn was still not mowed! Then received a (cryptic) message that there was a price issue and he couldn’t mow due to that!! Talk about unprofessional and just plain terrible service, DO NOT TRUST THIS SERVICE!

Ive been using lawn starter for mowing and yard maintenance at my business for about a year now and Ive had no issues. Service has always been on time, communication with the crew has been outstanding and I would recommend this service to anyone. It makes the whole experience very easy.

This company wanted me to pay $88 for one mow, during which their mower only trimmed the perimeter of the property and then damaged my property. Specifically he flipped over my Husqvarna mower ($1800 investment) - which automatically mows my lawn and replaces the need for this overpriced business anyway. Well, he snapped and broke the wires and now it wont run. I have to pay to get the Husqvarna folks out so they can repair the damage. What really bothers me is that we were at the property and the worker never asked us or called Lawn Starter about how to proceed - he just kept going while my husband and I looked on in disbelief. What a disappointment. I wont be working with them - ever again. AND I STILL only got them to drop the price to $47.75. But yes, I paid $47.75 for Lawn Starter to damage my property. What a good deal?

Lawnstarter Austin is the worst mowing service to deal with. Do not waste your time because you have to manage everything they do.

Best mowing service. Ty does a wonderful job. My lawn always looks amazing.

I recommend the lawn service because it caters to your specific needs. The yard was cut as I wanted and was done on time.

Poor service from the first crew out. Gave them a second shot and it was just as bad. Had a different team assigned and on their second service with me, they marked my house as completed without even showing up. Called customer service and they claimed to refund the charge and that the crew should be out the next day. It’s now going on the sixth day with no refund or service. Pathetic.

Excellent work and very professional. Showed up on time and finished the job quickly and thoroughly

Awful tear up yard when they mow after rain too muddy to mow. Even when you call to not mow.

AVOID AT ALL COSTS!!!! They would often cancel my appointments and STILL CHARGE ME FOR THEM. They got paid to NOT cut my grass. When they would actually come to cut the grass, they would drive 100mph on the lawn mower and leave huge patches of uncut grass all over my yard. The weed eater guy would arrive drunk every time and destroy anything and everything in his blurred sight. He completely shredded our skirt to our above ground pool and left the shreddings to blow all over our yard. Huge disappointment and waste of money.

My first crew member did an OK job. I suspended the service and maintained the lawn myself. During the rainy season recently and due to another service I used was unable to cut the lawn, I restarted my service. The new crew member is excellent. Jacob came out and cut the lawn in the rain. That young man has integrity and a strong work ethic. My wife was ever impressed. Thanks Jacob.

Not only did they not show up on the scheduled service dates of April 9-12 with no response from 3 check in emails, they finally rescheduled to the 13th and STILL didnt show. its impossible to communicate with them, they offer zero customer service or phone interaction. terrible company with terrible service. go elsewhere.

To begin with my grass hadnt been mowed 5 months so it was very long ,the gentleman that came out did a great job, professional and wasnt satisfied with the one cut so he went back over again, it would look nice I didnt have to ask. He knew what he was doing. He did his job and then was gone.Now I dont have the worst looking lawn on our street. I have a nice well-manicured lawn just like my neighbors who spend hours and hours of their own time on a weekend to make their yard looks so good.Lawnstarter crews are Professional. I would highly recommend LawnStarters to any and every one that needs their lawn done professionally. No excuses they showed up on time. Hire them today they are the best and the people that work for them are the best!Life is short we need to get out of the house and off our on lawns and hire a professional so that we can spend time with our family and friends.

Weve been with lawnstarter for a couple of weeks and we love them. Theyre very reliable and very fast as far as responding to me in regards to having someone clean up my front lawn. Would highly recommend them!

Weve been using LawnStarter since last year, each service team weve had have been thorough, on time, and professional. Would definitely recommend.

Let me start by saying I rarely post reviews but the customer service my boyfriend and I received from Lawn Starter was some of the WORST we’ve ever experienced. I reached out to Lawn Starter for a quote for a one time service and someone from their team said they’d “call me shortly.” A day went by and nobody called so I texted him again and he again confirmed I’d get a call that day. They didn’t call. I followed up with him again and he told me to call their main line. At that point I reached someone over the phone and they said they didn’t have availability to have someone mow before the date we needed it done by so I said we would find someone else. The next week, one of their salespeople spam called me three time in one day which was extremely unprofessional. We finally caved about a month later and my boyfriend reached out to them to schedule a trial of three lawn services. We had confirmed a day and they never showed. At about 7PM we got a message from them saying it was due to inclement weather (it was sunny all day without any clouds and no rain.) At that point, we had had enough of Lawn Starter and he cancelled the services. Despite him cancelling on a Friday and it being confirmed on their website, a team of people showed up on a Monday after we had just had our lawn done by another service. I told them that their services weren’t required as we had cancelled. My boyfriend then comes to find out that he’s on the hook for paying for the three lawn services despite cancelling them all due to the atrocious customer service we’ve received. DO NOT USE LAWN STARTER!!!!

Stanley is the gentleman who doesn’t yard with LawnStarter and he is such a great guy, he is truly the best and he always smiles and sings along with his music, he cleans up before he starts always.

We signed up with them to get our grass mowed and were told that our first cut would be $19. In the app we were scheduled for today and no one showed up. My sister contacted Carlos to see what happened and we were then notified that our first cut was going to be $35! Needless to say, with the no show and unexplained price increase we requested to cancel our service. In turn we were so kindly told to stop wasting their time. How about you stop wasting ours...so unprofessional and rude!

They do a great job and are extremely quick . Great service and very affordable

They are supposed to mow every two weeks, and this is week 5. They kept cancelling due to “personal issues.” My lawn looks horrible, and my poor dog has a hard time creating a path to go potty. Ugh!

We get compliments on how nice our yard looks. Great job!

Excellent service. The phone associates have always been helpful and pleasant; they professionally answered all of my questions.As for the one coming to my home, Ive regretfully never met them. They took great care of my lawn and always came as scheduled.Ive enlisted their services for the day before I move out because I trust them to impress my landlord.

I’ve been using this company since I moved to our new home and have had a very positive experience. They’re very helpful when being contacted for something, and I am happy with the service! We’ve consistently had the same person coming as scheduled, and he’s wonderful! I’m glad that I gave them a try!

Do not use this company, booked them for two sessions and both a no show. We were charged both times. Terrible!

Been with LawnStarter for over a year crew is always on time do great job..makes the home look nice and fresh...great people great service

Love this service. I’m a new homeowner and don’t have all my yard knowledge yet, but glad Lawn Service is here to help!

My neighbors use this company. One of their employees that has come here now for around 5-6 months ALWAYS blows my neighbors leaves onto my lawn AND out into the street. Now, we are not the nicest neighborhood in Round Rock (home values from 200-350k) but still!?! He refuses to give his name. Leaves trash on my neighbors lawn and mine. He kept saying Im a contractor...I dont care! Avoid at all cost!

I have dealt with Lawn Starter multiple times! Loa Garnto (she told me it was fine to say her full name) in Support is fabulous! Super focused and cared about my customer experience. Overall extremely professional experience and would recommend.

I called on a Monday and scheduled a 3 cut service starting that Friday. I got an email saying my agreement was cancelled due to lack of crew availability. I have two issues with that. 1) Why would you schedule me if youDon’t have the manpower and 2) why not just call me and ask to at least reschedule . All they had to do was call and tell me they needed to come back Monday or Tuesday because things happened and their guys couldn’t make it and it would’ve been just fine. That’s just poor scheduling and poor customer service . I don’t recommend them.

Utilized Lawn Starter services for 11 months.Last five months 6 postponements.One postponement was an absolute no-show because the next time they came out was on their regularly scheduled date.Excuses were repairs necessary to equipment.One excuse was the truck needed repairs.One time they didnt show up and I was still charged. I had to provide evidence that they did not show up.I requested an edging around one small tree. Got a whole lecture about how and where they specifically edge... Not around trees. Was not even given a quote to perform the job. It says in their description that they do yard cleanup!!(?)Initial price was not as quoted. They quietly started charging my credit card a different amount.One time they came at 7:30 in the morning.The crew has edged a gap underneath the back fence.I live in a community with an HOA and apparently this company does not understand anything about yard HOA regulations and time restrictions for outdoor work!!!Also, all the days and nights that my gate went unlocked in preparation for them to come the next morning!!!I left my previous lawn care servicer because I didnt want to pay the $25 increase!!! This company expects tips because the crew shares the revenue with the broker!!!!I called and stated I wanted nothing else to do with them!! I am done!!!THEY FLAT OUT DO NOT WANT TO WORK!!!!

Came out once - did not call beforehand, did a poor job and we were charged extra fees without explanation. They auto-scheduled another service, moved the time scheduled twice so when trying to cancel, it took 2 hours on hold on two phone calls to connect with anyone. They dont reply to messages in your account so customer support is the only way to get anything accomplished but only if have a few hours to wait on hold. This company is unprofessional and I would not recommend using them.