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Genuine Automotive & Diesel
1803 Bench Mark Dr, Austin, TX 78728, United States
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Gi
Review №1

I have used Genuine Automotive and Diesel for years now. Whenever I have an issue with my car that I cant fix myself, they are always the first I call. Great with updates and completely professional and they do everything they can to get the job done. I truly appreciate them and will continue to use them whenever theres an issue.

Aa
Review №2

This is the best automotive shop in all of Austin, TX. They provide the best service I have ever experienced and have the best staff all around. Highly recommend. Doesn’t get any better.

Sa
Review №3

I will recommend the place based on my experience.The mechanic did a thorough check of the car and suggested possible repairs needed in future. The owner looked at the previous services done at other locations to trim the list.The owner was honest about the alignment that it could not be fixed completely.The car was not ready at the time promised at 12 noon although I dropped it at 8 am promptly. I dont mind this slight delay since they did a through check of the car.

Ri
Review №4

I recently purchased a 2017 Chevy Silverado 6.6L, and shortly after I purchased it, the check engine light came on. I took it to the dealer, and each time they charge me an enormous about of money, but the check engine light kept coming on. I decided to take it to Dewayne who I had forgotten worked on diesel trucks. Within minutes, he diagnosed the problem and fixed my truck the next day. If you are looking for: friendly, fast, honest and reliable service, Genuine Automotive and Diesel will be your last stop. Not only are they excellent at repairing my truck, they have also become FAMILY..

Ca
Review №5

We have taken our truck here twice and both times were met with kind people behind the counter. The truck has been finished super fast both times and very reasonably priced. We will continue to take our truck to this place!

Ch
Review №6

Abbey and Melissa did a really great job helping us through the process with out oil change and oil pan replacement for our Ford F150. Technicians knocked it out for us same day and we were back up and running before COB. Very nice folks, quality work, and incredibly knowledgeable and great to work with. Highly recommend them for any automotive repair work and auto maintenance services. Thank you!

Ch
Review №7

Once again GAD comes through for me! I’ve been going to GAD for almost 4 years with multiple vehicles, mainly Audis. I am also not mechanically inclined. Abby, Melissa and the owner, Dwayne of GAD are awesome. I get straight up pricing and answers to problems without BS.I trust them to give me a fair price for the work but most importantly a fair evaluation of the work that needs to be preformed.You have a problem or just an oil change, GAD will treat you right.

Ja
Review №8

Dwayne and his team are honest and really know their stuff. This is my go to for personal and business automobiles.

Ev
Review №9

Went down for an oil change got it done same day. I’m particular on the brand of oil so I brought my own they had no problem putting it in properly. Great service nice lounge. I will be back for all my service and maintenance needs. Thanks genuine automotive & diesel!

Mi
Review №10

I take all my company vehicles to Dwayne, Melissa, Charles, et al at Genuine Automotive & Diesel. They understand the maintenance schedules and priorities of our fleet vehicles. We have a great relationship with them, and they work hard to keep our vehicles on the road. If youre responsible for a fleet of commercial vehicles, you have to see Genuine Automotive & Diesel.

Je
Review №11

Got a brake job and an oil change. Reasonable prices and good communication. But who doesnt top off fluids like windshield wiper fluid with an oil change? Makes me wonder what else they didnt check.

Sa
Review №12

I cant say enough good things about Genuine Auto & Diesel. Ive worked with them for years, and Dwayne Saunders and the whole team are the best. Dwayne has been available twice for a phone call when my car broke down on two different road trips. Melissa gave me her personal cell and wanted me to check in with her to let her know I was okay. I had to get my car repaired on the road, and when I got back to Austin, Genuine checked the other shops work at no cost to me. This is a family-owned business, and Hailey is great too. Trusting your shop is worth gold, and these folks have integrity. They always explain what I need to do for maintenance and why. And I love it that theyll pick up my car and leave me a loaner, then bring my car back when the work is done. They make it so easy!

Ku
Review №13

Everyone is always looking for the 1 Mechanic Shop that will treat them fair and be honest with them. You always seem like your being taken advantage of when you pay the bill and leave. Well that is NOT the case here my friends. I took my Trailblazer in for brakes. I was told they were shot. So before getting anything done I took it to Dwayne and the crew. It wasnt the brakes at all. It was the Racket Pinion and ball joints (which is more expensive to repair than the truck is worth) and end result I did nothing. If I had the brakes done as recommended elsewhere I would have spent over $1,000 and walked out with the same issue. Im telling you, that you will NOT find Anyone who is more trustworthy, honest, and treat you with respect than Genuine Automotive and Diesel. Once you use them you will never use anyone else again. You wont even want to move too far away once they take care of your auto needs. Also one other thing, you will Never go into anywhere that has a cleaner front office and Wow the bathroom, what can I say. They take pride from front office to fixing the cars. Call them now you dont need to read anymore!!!

Sa
Review №14

I cant say enough good things about the folks at Genuine. So Ill try to be concise. They worked on my 12 year old Mazda3, when the check engine light came on.Heres what wowd me about their service:1) The people - Melissa is their front desk person and she is so warm and friendly. It felt like having my sister or friend take me through the process. Dwayne, the owner, took the time to not only send me an electronic report of what was going on with my car, but he also called and went over it with me. He clearly cares that his customers understand whats going on with their car.2) The perks - they offer a concierge service, so Dwayne actually dropped me off at my house while they were working on my car. When they had to keep the car over the weekend, they loaned me a car at no extra charge.3) The service - the turnaround was timely, especially during a holiday week, and or course they fixed the car successfully. I also appreciate that they use CarFax and update it so theyll keep track of the history of your car for you.4) The location - theyre convenient to both my business and my home, which is nice.Ill absolutely be returning to Genuine Automotive.

Er
Review №15

Customer service is THE top priority at Genuine Automotive and Diesel and you can tell. From free loaner cars to progress reports to follow up calls after the work, they know how to make sure you have the best experience in an industry seldom associated with great experience.I recommend these guys to everyone for automotive needs.

Br
Review №16

I have a Mercedes C300 and needed a battery. I didnt want to take it to the dealer and pay those outrageous prices. Genuine Automotive was able to get me in right away to replace it at a much better price!! They looked my car over to make sure it was just the battery. They didnt try to get me to get a service I didnt need. I appreciate the honesty and the great service!!

Je
Review №17

Went in for an estimate. Dwayne the owner was extremely nice and took the time to go over everything with me. Had the repair done and I am extremely happy. I have since been back to have an oil change and will continue to go back for my car service needs. They have another customer!! Thank you Genuine Automotive.

Ja
Review №18

Excellent service. Finally diagnosed a problem that the dealership said was no issue.

Aa
Review №19

As Always Professional Service! They have worked on several of my vehicles and always do an amazing Job! I will keep taking my cars back to Genuine!

Da
Review №20

Genuine Automotive and Diesel does all my car maintenance and repair work. They do quality work in a quick turnaround. Go talk to Dwayne and get your automotive needs solved without hassle or stress.

Sh
Review №21

Testimonial review!Shout out to Dwayne Saunders and his team at Genuine Automotive and Diesel!Had my car repaired there last week and the experience beginning to end was absolutely one of the best I have ever received from any auto mechanic!They went above and beyond to help me work with my budget get me financed and be able to get me a rental while they worked on my car and helped make sure I only got what I needed to continue to extend the life of my vehicle.Dwayne even took me to the back and showed me how they look at vehicles and what they look for and their process and showed me how to understand the age and the wear and tear of my spark plugs my rotors as well as some of the other mechanics of my vehicle.Their knowledge of vehicles is unmatched and extensive and by far this allows them to ensure that they are able to adapt to any repair situation where they can under promise and over deliver.Highly recommend them for your next oil change, tune-up, and repair needs of your vehicle as they are the only ones I know that go this far for their clients!:)

Ad
Review №22

I just had a fantastic experience with Dwayne. I had my catalytic converter replaced last week. My car was running a little loud and had some exhaust coming through the vents. Car went back to them and they noticed there was a crack in the manifold. Long story short.. Dwayne replaced the manifold and just charged me for the part, not the labor.OH! Did I mention their concierge service will pick up your car anywhere else in the Austin Metro area, AND provide you with a loaner?I found my trusted auto repair shop and I’ll be using Dwayne from now on.

Ia
Review №23

I recently had my wifes van repaired at Genuine Automotive. I had a concern later about the repair because of a noise coming from the door that was repaired. I let Genuine know and was contacted by Dwayne, the owner. They arranged right away for my wifes van to be picked up, a loaner to be left to drive and checked it out. All was remedied in a matter of a couple of days which led me to send my car in for some work I needed done. All of the interactions with Genuine have been very positive and informative. I would highly recommend them.

De
Review №24

I must say that I had the best experience ever at Genuine Automotive & Diesel. I was hesitant at first, but Dwayne put all that to rest. I will NEVER go anywhere but to his place. He genuinely cares. Thanks again.

Ro
Review №25

Im new to Austin and someone recommended I go here. The Experience was great and I think I just found my new Mechanic.

Ma
Review №26

Wow! Super grateful to Genuine Automotive & Diesel. Nick Rivera was super helpful from the beginning to the end. Talk about customer experience! Ive been to my other mechanic and it seemed like they were too busy to really take the time to truly help me. Where immediately Nick and Dwayne were able to quickly diagnose the issue, order the part, and get it fixed within two days. Nick was always helpful and keeping me updated throughout the entire process. The best part is I as able to get into a loaner vehicle so there was little to no disruption in my busy day. Nick also offered help even AFTER my job was complete to make sure that my stubborn check engine light was ever an issue to just swing by and to get the help I needed. I love the feeling that Im still a customer even AFTER the job is done. Thank you, thank you, thank you Genuine Automotive & Diesel!

Jo
Review №27

The folks at Genuine Automotive & Diesel have been the best. I wouldnt take my car anywhere else.

Ho
Review №28

Awesome service! As a young lady walking in, its great to see a friendly and clean environment where they are honest about costs and repair importance. Very customer-service oriented and unlike any other repair shop Ive been to. They even gave me a loaner car to use while my repairs took place so I could still have a life! Again, awesome!

Ju
Review №29

I needed an oil change and tire rotation and went online and was able to schedule an appointment that day! They even called to confirm.They quickly took my car when I arrived and about an hour later I was on my way! Great service, friendly folks. Highly recommend!

Da
Review №30

Great staff, swift service, clean and informative!! No price haggling either! I will recommend them always!

Sc
Review №31

Dwayne and his staff go above and beyond to deliver exceptional service. Truly a customer focused business, and highly recommended. If youre looking for a mechanic shop that actually puts the customer first, look no further. Dwayne has it figured out and you wont be disappointed. Thanks for everything, Dwayne! Your team is awesome!

Ri
Review №32

I have been here for everything my car needs from After Market Warranty repair to breaks and everything that comes up. You arent going to go wrong here.

Jo
Review №33

Dwayne and his team have been taking care of our vehicles for over a year. Their service is second to none. I can always trust that Dwayne and his technicians are going to give me their best and honest opinion when it comes to maintenance and repairs. Dwayne has always taken the time to explain every detail of any service or repair needed or suggested. There is no doubt that they have your best interest in mind and truly care about you. I wont go anywhere else.

Te
Review №34

Dwayne is truly a professional business owner. His company is serious about customer service and making sure you are satisfied. Thank you for making my daughter feel comfortable with her car repair.

An
Review №35

Dwayne and his guys are great! We use him for both our and my mothers auto mechanic needs.In fact, he replaced my moms AC earlier this year and there was an issue recently with the AC compressor. He automatically came and got the vehicle and replaced the whole AC kit again no charge with new warranty - no problem. Great service.

Co
Review №36

I had an awesome experience with Genuine Automotive. My radiator went out on me driving home one evening. The team was quick to take my call and schedule a tow for the following morning. They met me at my house, left me a loaner car, and I was able to go about my day!They knew I would be getting rid of that car soon, so they provided me with honest, affordable repair options (instead of trying to sell me a new replacement).Competitive prices, honest work, highly recommend!

Pa
Review №37

Responsive and Thorough Service. Dewayne and his team were able to service my sedan on short notice and provide a loaner car. They did a thorough review of my vehicles systems and maintenance history. Then they helped prioritize the work based on my long-term goals for the vehicle. No pressure, just information. They performed all of the scheduled maintenance, repaired two underlying issues, and the original brake replacement for a fraction of the competitors cost estimate.

Be
Review №38

Genuine Automotive & Diesel provided the very best service I have ever received from a mechanic. Very friendly, honest and accommodating. Dwayne will give you all the details on the maintenance your car needs NOW to avoid a bigger expense in the future and he explains in a way that is simple to understand. The staff and crew are genuine indeed! Thank you Genuine Automotive & Diesel.

Mi
Review №39

Inviting lobby. Friendly staff. Knowledgeable mechanics. I brought in a Tacoma for an oil change. A small job for them, but the owner came out and welcomed me personally, and seemed sincerely happy to answer my questions about himself and his business. The price was fair and the service was prompt. All in all, I felt very comfortable here and wont hesitate to recommend them.

Ca
Review №40

The guys here are super nice, really helpful and some of the best service in town. My family has been going here for all of our auto repairs and services.

Ma
Review №41

Dwayne Saunders of Genuine Automotive & Diesel cares deeply about his customers and makes himself accessible 24/7. You can call on him even if youre travelling and having car trouble, which in my case was a God-send. His service is outstanding and affordable, and Dwayne is authentic, personable and chock-full of integrity.

Vi
Review №42

Dwayne, the owner, is such an amazing person with high integrity. He bleeds authenticity and goes above and beyond to make sure Im informed of every aspect of the service on my car. Hes ridiculously honest - I once called him for tires and he told me that honestly Id get a better deal through Discount Tire. Ive had Genuine work on my car quite a few times now and I completely trust them!

Ke
Review №43

I have always been able to count on Genuine Automotive & Diesel to help me with my 1988 pickup truck. They have been very responsive and knowledgeable, and they always find a way to fit me in. They are greatly appreciated and I recommend them highly!

De
Review №44

I saw they were providing oil changes for healthcare professionals so I called to schedule. Hailey (sp?) Answered and was wonderful! I also read the great reviews. The oil tech was knowledgeable and awesome (let me know about some things that would be helpful for my specific car). I would absolutely come back in the future and provide 5 stars had it not been for one thing.When I first entered the office a different woman helped me. She was unmasked (door says masks required which is good). She was coughing (sounded wet, phlegm) into her hands, not washing hands or sanitizing, typing on computer, coughed again. Repeat. Then asked me for my keys. This is disgusting at any time but we are in a PANDEMIC. I work in an ER. I love that the business is helping healthcare workers and am appreciative, but I dont think Ill be coming back. I doused my keys in hand sanitizer when I got them back. I would highly encourage everyone to take this virus seriously if you are not already.

Na
Review №45

This place doesn’t know how to manage a bad situation. After they did some work to my truck they never said that my truck WAS NOT LONGER SAFE TO DRIVE. 5 min after I left the shop my truck overheated and then BURNED. If they had only advise me that I would have towed it to my house and not putting at risk my life. After many calls negotiating a discount they just said they would check it and no answer anything. If you have a bad luck and things go wrong this place won’t solve anything for you.

Lo
Review №46

Dwayne is an admirable person who strives to provide the best service for a fair price. In a high stress situation, Dwayne gives you options and works with you. Also to note, its hard to find the concierge/loaner vehicle service that Dwayne and his team provides. Overall these are reputable guys with services at fair prices and amicable customer service.

He
Review №47

I can’t say enough about the team at Genuine Automotive. I was having trouble with my brakes and they picked up my car and took the time to go through and check each thing to find out what the root issue was. Nick was super helpful in explaining everything they did and what my options were as far as the repair. The price was fair and they delivered my car back to me when it was finished.Overall stellar service from start to finish. I’d give 10 stars if I could. Thank to the whole team at Genuine Automotive!!

Al
Review №48

I highly recommend this company! Not only do they do great work at a fair price, but Dwayne and his team really care about their customers. Give them a try if you havent. You wont be disappointed!

Pa
Review №49

GAD is true to their word! I had my transmission rebuilt by them in March of this year and two weeks ago, my check engine light popped and transmission went into safe mode. Took my Nissan XTerra back and GAD had all the work done on the transmission and all the charges were waived because it was still covered by the warranty. Great service, had a loaner car and no charges .... thanks for keeping your word GAD. Well done!!!

Ri
Review №50

Ive been a customer of Dwayne and Genuine Automotive & Diesel for close to two years now on my 2007 Honda Accord and 2003 Ram truck. He has done oil changes and other maintenance upwards of $3K in one setting. Trust? It would go without saying to the point of referring some of my best friends! Competence? None better. I used to baby my vehicles at the respective dealer networks but, why, when Dwayne can do both and more reasonably!

Ja
Review №51

Dwayne and his team are always professional, honest and trustworthy. They will take great care of you. Highly recommend!

Da
Review №52

Years down the road and I am still very grateful we have Dwayne and everyone else at GAD here to help when we need our vehicles taken care of. If you have not already found someone to do proper work, service your vhicle, and just would like to be well take care of ... reach out to Dwayne!! 12/19/20Im very thankful to be getting work done here with Dwayne at Genuine Automotive and Diesel. Dwayne has always gone the extra mile to give me a hand and is a regular straight shooter. You should do yourself a favor and give GAD a shot!! They will get your vehicle taken care of, and keep you moving in your schedule.

Ju
Review №53

This is the best place to take your vehicles whether for business or personal use. Dwayne and the crew take time to learn about your goals and needs with your vehicles and give you all the options along with an honest consultation. Looking for a trustworthy mechanic? Call Dwayne.

Sc
Review №54

Dwayne and he his team have serviced my familys vehicles for the past several months, basically once I found out about him. Hes been very helpful with recommendations and upfront about what should be done now, and why, versus what can be done later. Im really glad to have a mechanic I can go to, or have him come to me. Awesome!!

Gr
Review №55

Great service. My vehicle was ready sooner than I was told it would be.

Sa
Review №56

Dwayne and his team definitely treat you like a good, local business would and should!! They truly care about their customers and always are willing to help! His concierge service is INCREDIBLE - making the customer service definitely one of a kind. :) . Dwayne surrounds himself with good technicians and people, too.

Ma
Review №57

Dwayne and his crew are outstanding! They showed me exactly what was happening with my wife’s car. I truly appreciate their time and efforts. We probably added 3 years of life to her car!ThanksMatt Ellis

Li
Review №58

Dwayne is a great guy (the owner). He truly cares if you have a good experience. He is extremely knowledgeable about automobiles. As a Realtor, I appreciate his concierge service.

Ra
Review №59

Genuine Automotive & Diesel is quite simply the best customer automotive repair/service experience youll ever find. Dwayne Saunders and his team are knowledgeable, caring, and go the extra mile to make sure your car is fixed/serviced correctly and promptly with so much ease and convenience to you, the customer! Id give him 10 stars if I could!

Da
Review №60

Dwayne has taken care of me on multiple occasions when my truck started acting up. Everytime he, or his daughter, has brought me a loaner when they came to pick up my vehicle. All work has been done in a timely manner and without any complaints. I cant recommend this shop enough for convenience, timing, and overall just great work!

Ja
Review №61

I took in my altima coupe to diagnose engine code p0420. it was s a great experience... great customer service, I didnt feel pressured at all, they were very patient in explaining all my options; they had actually found something else way more important that needed to addressed [cv axle]. it was a relief to finally find a mechanic/shop that didnt try to over sell or huddle me. they were awesome and I would highly recommend giving them a call. they were recommended by a coworker and the reviews dont lie!!

Ni
Review №62

Did an amazing job doing a full brake job on my car and charged much less than other bids I recieved. Treated me like an intelligent person instead of someone to take advantage of ... nice change from other auto body shops !! I highly recommend taking your cars here and know you can trust the work

Do
Review №63

I took my car to Dwayne and as always felt apprehensive because of a lifetime of feeling like I was being taken advantage of by auto mechanics. He was warm, friendly and explained everything to me in a professional way. I feel he saved me money and time with his honesty and will continue to trust him with any car problems in the future.

Ta
Review №64

Dwayne and his staff make you feel as if you’re the only one they are servicing and that is surely noticed. My vehicle is super important to me and having people that I trust is vital. GAD is where I go to get my vehicle worked on.

Ja
Review №65

Dwayne and staff are excellent! They tell you what repairs you need to make your car safe and what repairs are recommended but could wait. Excellent service with honest individuals!

Er
Review №66

INTEGRITYHad brakes and rotors replaced.A couple weeks later I went back as the brakes were making terrible sounds. They decided to warranty the parts and have ALL NEW brakes and rotors installed. Lots of additional labor for them, at no cost to me. Great job!

Do
Review №67

Always reliable and honest

Ke
Review №68

Genuine Automotive & Diesel has been good for me. I used their loaner car program when they were working on my car and didn’t miss an appointment. The service on my car was done quickly and it runs great. They have a concierge service also, but they’re close enough to my house that I don’t utilize that. Couldn’t be happier with these guys, and they are the only ones who will work on my car now.

Jo
Review №69

Dwayne & his team were very easy to work with! I dropped off my Suburban & Charles gave me a ride back to the house. Nick called me & explained my options to repair our A/C. We went with the more expensive option because they warranty their work which gave us peace of mind.We are keeping the vehicle & look forward to many years of COLD A/C!

Hi
Review №70

This shop is amazing!! Duane and his staff are friendly, honest, and stand behind their work! Will definitely be going back and highly recommend!!

Mi
Review №71

Above and beyond service. Never met an auto repair shop with so much transparency and openness. Always leave knowing they did exactly what needed to be done. Great work!

Jo
Review №72

A/C check: Dwayne and his crew are very trustworthy for ladies who need a good mechanic. My 4 year old Toyota RAV had never had a a/c check up. So I got a new filter and recharged the system. Wow! What a difference! My car cooled in less then 2 minutes. Thanks guys!

Jo
Review №73

Dwayne and his crew always do a good job of getting to the root of a problem and solving it affordably, rather than just swapping out parts until the problem goes away. Dwayne also stands behind his work and always seeks to make good on any issues that arent fully satisfactory. Ive followed Dwayne around for almost 20 years and can recommend him without hesitation.

Sa
Review №74

Dwayne and his team always go beyond to provide great customer service and explain everything in detail about the needed repairs and what they recommend and why. They are the best at what they do!

Au
Review №75

I dont usually write reviews, but Dwayne and his team earned it!!I brought my diesel to him when it was stuck in a double limp mode and wouldnt get out of 2nd gear. Dwayne and his guys went straight to the source of the problems and didnt try to get me to buy anything more than what was needed.They fixed it right the first time and even lent me a Lexus as a loaner car in the meantime.If you want quality professional work, done at the right price and done right the first time, go to Dwayne at Genuine Automotive and Diesel!!

Co
Review №76

I have never found a more honest and hard working mechanic shop in my life. Dwayne and his crew are honest, fair-priced, and relaible.My rogue broke down and I had no clue what to do or what was wrong with it, luckily I was referred to genuine automotive and from first speaking to Dwayne to diagnosing the issue, to replacing my motor, I would not want to use any other mechanic. He is honest in diagnosing issues, which as a girl whos stepdad is a hobby mechanic but lives 500 miles away is a relief. The motors they use have a really good warranty and are fair priced. His labor is fair priced and in my opinion under-priced for the quality of work they do. After picking up my rogue, it has never ran better or drove more smoothly. He has free loaner cars to use while he is working on your car. He also immediately came to the rescue when my apartment complex accidentally towed the loaner car he let me use. Itd be a mistake to take your vehicle to any other mechanic shop other than Dwayne and his crew. They truly care about their customers and quality workmanship to make your vehicle run great.

Fr
Review №77

Dwayne is amazing, he will do everything to help you.Hes honest and trustworthy, and doesnt pressure you.A+ service

Am
Review №78

Dwayne and his staff are amazing! Hes been my go-to mechanic for a while as well as my clients that I refer to him. His communication and customer service are top-notch. I had a vehicle that was burning gas and he drove it to the dealership to get fixed so that I could have the repairs done under the manufacturers warranty. He could have done them himself and charged me a lot but he was very honest. Ive used him for all of my maintence as well as consulting on what to purchase. Great place and you can trust they will be honest with you and what you really need.

Mo
Review №79

There just arent enough stars to explain how much I trust the staff at Genuine Automotive and Diesel. Every time Ive taken my 10 year old car to them, they take amazing care of ot and me. They tell me what needs fixing now, what will be coming up, and pay attention to lots of little details (like replacing my dead key fob battery) to make sure that Im a loyal customer. Recently, I dropped my car off at their shop before leaving for the airport. They delivered my car to my house while I was gone!!! Those are just two examples of the attention to detail that is part of their standard operating procedure. You cannot go wrong with GA&D!

Na
Review №80

I recently had to have the motor in my car window replaced. Dwayne and his staff took great care of us! Thanks so much!!!

Jo
Review №81

These guys came highly recommended for ac repair in my truck. They did a great job!

Jo
Review №82

Dwayne is a Genuine and caring person who always goes above & beyond. I used his online web form and had a loaner car delivered to my home for use while my car went in for its regular servicing, and they even came and picked up their car and left me mine!

Sa
Review №83

Genuine Automotive &Diesel provide excellent service, both for me and my auto. They always come to my rescue when I need them I.e., car won’t start, flat tire, they are there in a jiffy. I would not use any other service for my auto needs.

An
Review №84

Great experience. I went in for some maintenance and they checked everything out and let me know what, if anything to keep a eye out for in my older car.

Do
Review №85

Dwayne and his team at Genuine Car care provided excellent service. They are also friendly and very professional.

Ll
Review №86

Excellent service and fair pricing. I highly recommend Genuine Automotive & Diesel!

sy
Review №87

They were AMAZING! Great customer service and people! Highly recommend

Pa
Review №88

I’ve been a customer for Dwayne‘s for over 15 years. First, when he was the service manager at Daves Ultimate Auto motive of Howard Lane, and now that he has his own body shop called genuine Automotive and Deisel off of benchmark drive not too far away from Daves Ultimate Auto motive. Dwayne is one of the most sincere and honest caring people I have ever met. He knows I’m on a budget and he sticks to it the best you can. It doesn’t hurt to he’s also a genuinely nice guy and really cares about me.

St
Review №89

Dwayne truly cares about his customers. He remembers your name and Service does come truly first with Genuine Automotive.

Br
Review №90

Dwayne Saunders, Hayleigh, and the rest of the team and Genuine Automotive are trust worthy efficient and is the only place I send my vehicle. Thanks guys!

Ch
Review №91

Great service; not only provides loaner vehicle but will drop it off at your work or home and pick up your car to work on. Convenient to say the least!

Ca
Review №92

Dwayne and his team know how to fix your car. He offers concierge level attention and A+ service. Would definitely use again and recommend.

Ja
Review №93

Great service! They picked my car up, left a loaner car and returned my car the next day. It could not have been more convenient.

Ll
Review №94

Genuine does great work for fair prices. I highly recommend them.

Be
Review №95

Gary and the team are amazing, the number one thing I look for in a mechanic is someone who is trustworthy and tells the truth about what is wrong with my car. Gary and the team do just that, I would highly recommend them!

Ja
Review №96

Dwayne and his crew were super professional and got my ride back to me quickly!

Za
Review №97

Dwayne and the crew are the truth...I HAD a big problem with the car,The crew took care of me and I didnt have to leave my couch! Only to receive keys!!Thanks again Team!

Ad
Review №98

Thanks for the rescue!Rescue loaner car and chauffeur service made a potential breakdown disaster into a manageable bump in the road, on top of fair prices and attentive service - thank you!

Bo
Review №99

Went in for an oil change. Service was great, quick, and also included a much needed, free tire rotation.

Sh
Review №100

Great work done at a fair price

Information
100 Photos
100 Comments
4.9 Rating
  • Address:1803 Bench Mark Dr, Austin, TX 78728, United States
  • Site:https://genuineautomotive.net/
  • Phone:+1 512-410-2599
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Mechanic
  • Truck repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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