I needed to return equipment and chose the store closest to my location. It was extremely busy, but I had an appointment. The staff came for me on time, and waited on me quickly. They were professional and personable. I had to wait for Access-A-Ride, and the gentleman helping me said I could wait inside since it was warm and humid outdoors. At the time I was there, customer service was excellent.

I was told by customer service to pick up a sell install kit or an SIK kit so I wouldnt have to pay $88 dollars for someone to plug in a cable well ... Its been 1 hour and still no help not even to pick up a self install kit that Xfinity told me by to do store pick up.... email says ready in 1 hour convenience and quick....this is worse than the DMV and they dont have any organization for anything or lines ..pitiful boxes or returned not scanned equipment ...no wonder why they state unreturned equipment fees look at this place....bad bad shame shame worst customer service yet again but a monopoly on fiber optic internet.... So what choice do I have???

Wait times are atrocious at the location just off Havana in Aurora! Was 10th person in line when I got there. Lots of staff walking around with their hands in their pockets and not doing much except chatting with each other. Either make an appointment or, find another location. However, I will give them this credit. Once I was called the customer service was excellent and my situation was completely dealt with in a professional manner. So 3 Stars were warranted.

You have to check in and then youre put in appointment queue to be seen. That took over 30 minutes. Now remember they cannot help you or touch any boxes so if youre bringing boxes or something is heavy and its in a box they cannot touch it. You can bring things in a bag.They have a tote that you put your return items in. Theyll scan your item then ask you to put it in the tote. Theyre behind plexiglass. Please see pictures below. The greeter was very helpful and nice. It did take longer than I thought.

Employees do not want to assist customers. I asked for a manager and he said he’d be right with me. I sat waiting watching him text on his phone. Most employees just walked around doing nothing while customers sat and waited for help. Comcast is a joke and have the worst customer service whether it’s in person or over the phone.

Comcast could care less about their customers. Terrible service at this brick & mortar location. When you arrive you are put on a list. They will text you when it’s your turn. Person at the door was absolutely no help and could care less. Just curious, has an exec from Comcast ever tried this experience? My guess is probably not. Man gotta figure out how to cut the cable.

Left fuming, fake politeness on top of an obvious we dont care attitude. Unable to answer the most simple question of how long will I have to wait. Also many employees not actually serving customers despite huge queue. No sense of urgency anywhere. Typical Telco monopoly take it or leave it mindset.

Xfinity itself is great but this store is my go to for all xfinity services. Extremely friendly staff and very helpful.

Great service from Dan got everything done that I needed to and had no issues..... We spoke a little bit about how frustrating the voicemail system is for customers trying to speak to a live person at Xfinity..

The employees at this store are absolutely horrible. I have worked in customer service for years and would never treat people the way that these employees do. Stefan was rude and his coworker was just as bad. Comcast in general isnt a great company but the people that work at this store should not be representing the face of this company. We finally had enough of their terrible attitudes and the long wait and went to the store on Colorado BLVD instead. 1000% better, easier to deal with and nowhere near as long a wait.

We are new to the area and our rep (Chris Buckmaster) was super helpful with his knowledge of their products and services. (Actually, he was a wizard with the work and found discounts and savings that we couldn’t.) Moreover, though, he was also very helpful by sharing his knowledge of the Denver area, which providers had optimal service (Xfinity) and other ‘new Denverite’ info.He was just a gem...ask for him and see for yourself!

Iron street is the best store nice polite customer service lots of people was on the store and I had to wait in both stores

Stay away! Comcast decided to send me new equipment so sent an email letting me know. When the equipment arrived I followed instructions on setting it up and read the card with instructions to, return the equipment to an xfinity store or use the enclosed label to take to USPS for sending back. Yes, returning equipment to a store was listed first and since it was Saturday afternoon, I chose to go to a store rather than wait to go to a post office to drop off the box. When I arrived at the store the employee doing check-ins took my information and informed me of the option to take equipment to post office rather than wait to return at the store making it sound like the store had better things to do then accept returned equipment. Since there were only 2 ahead of me for equipment returns, my wait was maybe 5 minutes (far less than going to a post office). Once inside I had the displeasure of dealing with the equipment return guy! Since he was not wearing gloves, he could not touch the box or equipment, so in less than pleasant tone gave commands on what I needed to do. When he did ask how my day was going, I remained silent rather than speak truthfully to say, my day has been great so far, until I had to deal with your attitude! Thankfully the process was over in about a minute. Perhaps the employees need to be reminded that it is the customer who keeps them in business and receiving their paycheck.

Took 30 minutes after getting added to the wait list to get a text that they were finally ready to help us, then 20 minutes afterwards to actually get help. Ridiculously long wait, Im more than a little annoyed.

Im coming from Cox in new Orleans an went to Xfinity. I must say they have the worst internet connection iv ever seen. I pay all that money for limited usage and bad service connection. Im surprised nobody came after yall yet

After finally being called 45 minutes after my appointment and after 4 people who arrived later were served and released, my service agent told me, IF YOU WANT GOOD SERVICE, GO TO ANOTHER STORE. WE DONT HAVE TIME FOR THAT.

Mike Garcia is very knowledgeable and patient. Answered all my questions.

Took more than 30 min to drop of a box. So inefficient, we should have just been able to drop these off in a bin.

Absolutely UN-impressed! Soo at the brick & mortar, you check in, give your phone number, go back outside- NO problem with this. PROBLEM- do NOT tell people they are next when you call them, only to then have them come inside & sit/ wait, another 20-30 mins! 👀 BRILLIANCE I tell ya..

If I could give 0 stars, I would have. Waited 1.5 hours in 90 degree weather! Very rude girl at the door called us non human. After this lil adventure went to UPS to return dish equipment.. THEY informed us they take Xfinity equipment also. The rude girl at the door vould have told those of us waiting to return equipment this information. Instead of treating us non-human.

Very Prompt professional & peaceful attitude 🦋🎊😇 Im referring everyone to this Amazing business!!! I Am so grateful I listened to my son! Thank u BaJerrai ur my Angel😘 almost forgot and Big Shot out & high five in the Sky goes in the air to Cody & Alexandra💯🙏🏾💙 They are truly great assets & Phenomenal team players for this Powerful company*

Xfinity has Absolutely horrible customer service. I got an internet plan with there new “flex” streaming service. Hooked up everything step by step. Flex box never worked. Restarted it, did the wps method and called technical support. They told me to wait an hour for an update. I did. Still didn’t work so I called again. Got a lady I could hardly understand so I asked to be transferred to someone else several times. She refused. Literally had to hang up on her after telling her I didn’t feel we could communicate effectively for five minutes strait cause she wouldn’t transfer me. Had to go about my day. Call later in the evening go thru all the same steps and am told I need to call technical support tomorrow. Which is now today. I call and am on hold for an hour just to go thru the same process with nothing working. Then when I tell them I just want to cancel my service that I’ve barely had over 24 hrs and never even really got to use they don’t even give me a full refund!!! Horrendous customer service. I will never use Comcast or Xfinity again!!!

Easy and effective social distancing process. Great customer service! Also only took 15 minutes which is exactly what they said it would take when I made the online appt! Definitely recommend!

The only bad part of this experience was not due to staff performance at all. A customer started physically threatening and insulting an employee. The employee coolly stood in place while the customer decided that caution is indeed the better part of valor and left. I dont know the entire story behind this. All I know is the store staff gave a much better impression than the apparently deranged customer.I suppose the safety practices may have had something to do with the frustration. I have family who are medical professionals. I know what is at stake and I appreciate these measures. The staff were friendly and humane about everything. That is all I can ask and I am grateful for the effort.I then signed up for service with the assistance of a personable and efficient gentleman in the least frustrating internet service setup Ive ever had.This is not my favorite company. Regardless of that, I can say that this store is staffed and run well in my experience.

Alexandra was super helpful and friendly. Im not tech savvy and she took her time to explain everything so that when I left, I felt comfort with my changes to my plan

I go here to pay my Xfinity Cable BillThe Associates are very informative and HelpfulWith your Xfinity products

I’m not a fan of Xfinity as an ISP. It’s the worst internet service I’ve ever had; however, the young man who was the greeter today was very helpful and friendly and that was refreshing.

Their customer service is not knowledgeable in addition their service mediocre and I regret choosing them sometimes.

I was there on Sunday and the people working there were really unprofessional! I needed help with my phone witch needed a new sim card and they everything possible for me not to get one. Alex who works there really has a bad attitude with her clients. I would never visit this store ever again. Really unprofessional and waited 1.5 hours for nothing

Would not recycle their own equipment.

My account has never worked. I am not the primary user so I cant do literally a single thing. After having my account completely reset the exact same thing happened immediately again and I havent been able to get any help any time Ive gone up to the store and told them about this. Every single payment Ive had to do has HAD to be in person and this is unfeasible as we are busy people who cant afford to rush off to some random site because their service is 100% wholly unreliable.

This specific location has horrible customer service and the waiting time is extremely long. HORRIBLE

Verbal instructions through the phone did not match what needed to be done when we arrived. We were told to bring in the motum box and when we arrived, there was an additional charge for a new TV box.. we were given a wait in line to remove the charge since the the system was down and this could only be done with a representative. The services representatives are very slow and disappeared in the back while several customers were still waiting.

I will be writing a negative review every month until Comcast decides they want to give me the service I agreed to pay with them.

I usually dont have good experiences going in Xfinity but today was totally awesome the guy Jon really tall guy helped me out so much he even said he would look over our account cuz we are paying a little bit too much and so me and my husband will be making an appointment his customer service experience was excellent and I really recommend that these guys will talk to Jon

Went here to purchase an Xfi Pod. Was told the fastest way to get one is online. What’s the point of having a store???

Way too long of a wait! Just to get my equipment! I called last week,but still had appointments show up,and got serviced first! Not cool,at all,waited over an hour and a half!!

Horrible wait time just to get in the door. Plan on waiting outside for hours just to be seen...

I paid 120 a month for internet. It was decent but definitely doesn’t give the service quality they promote.

If I could give zero stars I would! Poorly managed and completely inefficient.

Ms Alex is awesome,get me in and out.She did not pressure me got what i wanted.

I give this 2 stars only because I like my internet (even though Im paying too much for it). So I was told when I signed up for everything that if I switch to Xfinity Mobile, theyd take $10 off my bill. Good. So I tried to port my number. It didnt work. 5hrs in the store later, nothing. No one could help me. 72hrs later, the number ported but I experienced frequent service drops. Id regularly go a whole day without service. So I bought a prepaid temporarily. I cancelled the plan tonight and am switching back. DONT USE XFINITY MOBILE.

I love how it looks inside and not just that but their services are amazing I have came here 3 times in total and it doesnt disappoint me

Very good customer service

This was awful. The person that helped me needs more training. His attitude was not very good either. I told him what I needed and he tried to sell me a package for $170 a month. That was way too much. So I asked him if we move stuff around how much it would be and it ended up at 108. He is the one that should have told me if we do this itll only be a 108 and you still get what you want out of the package. In fact you get more than the package at 170. Thats what I was expecting out of the salesman. But no, I had to figure it out. He also told me that fire stick was compatible with the package he was selling me. Come to find out neither my TV or the fire stick was compatible. So now I have to go off and buy a Roku stick so I dont have to rent a box every month. And only certain Roku sticks are compatible. This was not the way a customer should have been treated. I do not recommend the store to anybody. This is the second time Ive been in that store and both times were disappointing. The other thing I found out was if I signed up for a package I had a chance to get $100 gift card and a coupon for a discount on my bill because Im a vet. The people in the store should have known this. I found this out through the customer service line when I went into cancel my package. I kept the package because the customer service rep was so nice and he explained what I had to do to get everything to work plus the fact he told me about the gift card. Customer service man gets a five star the store gets a -1.

Chris Buckmaster was awesome - so informative, professional, knowledgeable and helpful! Thanks so much Chris for taking the time to make sure I understood the products and services!

Its almost impossible to get in this store. Long wait times and poor service. Even a simple equipment return takes an hour plus.

Chris Buckmaster was more then helpful today with my new account I just set up.. I would recommend anyone who is signing up with Xfinity to ask for him... It was a pleasure and comfortable experience for me... Thanks again chris!

Set up service over the phone, went to store and took five minutes to pick up equipment and about ten minutes to get service going. Plans seem to be set at a reasonable price.All together it took about 30 minutes to get started from beginning to end.Thanks Xfinity!

Long wait and very rude people that work there would not even help me set up my phone when I got a new one and broke it and tried to get them to help me set it up and they said they couldnt so here I am now trying to do it

Micheal helped me and fixed my issue. Danielle over the phone was the best help.

TERRIBLE STORE, the person who greets you (Yvette) at the door have no interest on listening to you. The manager seems annoyed with all the work , I came to get some info on my service because I am moving and supposedly were I live there is not Xfinity connection (MY account said that) I try to get some Hey dont go stay but Nope.. They just dont care. So I guess I will change to another company 🤷‍♀️

If I was able to give them a 0star I would..I’ve been a customer with Comcast for a few yearsAnd I WILL NEVER give them my hard earned money agin.. i was told by a representative that they would restore my service if I paid them a certain amount of money.. my card didn’t work so I gave them m account number and payment went throughThought my service would be restored I called back and the customer service line had lost my account information.. couldn’t find me anywhere in the systemI was on the phone for a 1hr and a half getting sent to different people.. so I told them to just restore my service and we can move on from thisSo they wanted me to throw extra money that I didn’t have to do so..Before they have people promising to pay for a service make sure what comes out your mouth is TRUE because now I’ma have to change my account at my bank because I feel that they are providing wrongly services

Always great service from pleasant, helpful and knowledgeable agents. Assisting older clients first is a lovely step forward. Thank you.Donna

I called today for service and they refuse to allow me to talk to a person. Absolutely refuse. This treatment is disgusting. The amount of money I pay you people and you can just refuse to help. I would. E using some foul language if it wouldnt prevent my review from being posted.

Everyone was very helpful and friendly. Carol was great to talk with.

Michael G. was very professional and super helpful in navigating my phone exchange and modifying our Xfinity Mobile account -- some of the best service in recent memory, thanks Michael!

Christian Brown was easy to work with and very helpful.

Was sent extra equipment and was kind enough to give it back to them even though it wasn’t on my account. These clowns madeMe take everything out of the packaging they sent it in so that i could return their garbage

I felt like I want to switch providers. No love for my bussiness.

I called to have my appointment changed and Tamika went above and beyond she so knowledgeable and pleasant to speak to I loved her customer service.

Stefan is the best - only had one choice for internet here, this relationship couldve been miserable, but Stefan set me up right and everything just works. Got the gig internet over coax and its screaming fast for work and play - no dropped video calls even with the whole house going. 10/10 bang for buck

In and out with friendly service and good deals compared to other companies

Very bad company. They will steal your money regularly and you will have to fight tooth and nail to get any of it back.You may even get a good resolution but then the day you receive your money they owe you will come and go, so you call bacl and they lost the record of promising to refund you the money they wrongfully billed and deducted via autopay.Bear in mind, without autopay, your bill will be higher. You basically give them permission to steal from your accounts to get a low price and they will steal from your accounts. I cancelled my service and they kept deducting money.Edit: they keep billing me for more money! I have had to call monthly since I cancelled several months ago and remind them that I do not use the service. They are going to put this on my credit report. What a disgusting company.

I have been waiting outside for over a hour for them to check me in so i can return my equipment that takes 5min. Ridiculous.

Did you guys slow down the internet in order to charge people more in the future???? I need answers it’s never been this slow..

Joey was great! I was in and out quickly with my new HD boxes !

Theyre very professional and polite. However their Covid19 protocol is very strict.

The absolute worse service I have ever, I mean ever, experienced in my life. Dont even bother going there; they will dismiss you and tell you their team will help you from home. NOT TRUE; nobody in whole company can help you, especially Robb, at this store! If so, expect a week, at least, for any help with any accounts!

The line was long but they had a few different people out getting info to make sure everything moved quickly.

The epitome of terrible management and terrible service. Get ready to wait hours before you can even enter the store, only to be constantly up-sold things you dont need by less-than competent salesmen.

Super rude at the door, everyone standing around. We closed the doors at 6 this is the second time dealing with this store.

This is one of the nicest places. People that work here are always so kind and helpful.

Was expecting customer service to provide better information but maybe it was just a new employee😑or something

Every one kinda just stands around talking to each other...wait time is kinda unnecessary seeing as the store stays empty

Horrible customer service! They don’t fix any issues, instead they make up issues that you don’t have, schedule an appointment for you and then don’t respect the time and blame you for asking for a Spanish speaking rep. You would think since you have appointment, you would be up next especially if you arrived 30 minutes before said appointment. No instead, they decide to have you wait in the queue as everyone else. Along with that, when you mention that you have an appointment that was supposed to start 20 minutes ago, they say “well you have to wait because other people were here before and you asked for a representative who speaks Spanish so you really need to wait.”. I understand if I just walked in but I had scheduled an appointment for a reason. They used the excuse that I wanted a Spanish speaking representative for the long wait time. WHAT! The only reason I was there was because apparently the package I had was not valid with my own modem. I called customer service and they told me there was no problem and the store made it up! So they wasted 1 1/2 of my time. If Comcast wants to keep customers they need to close their stores or hire employees who actually care to help people and not belittle them.

Provided grate service!

I love the friendliness how clean it was and the willingness to help.

Always great service.👍

Slow service while associates were standing around

Very busy otherwise service was friendly!

After all of my troubles at first, Comcast worked hard to improve my service and did a great job, fast and efficiently. Turned my impression around.

In and out super quick. Jon was very helpful. Lots of protections in place.

Quick even tho we had to wait outside during COVID-19..excellent customer svc

2 oclock appointment they were ready no waiting,took care of my needs and I was help by a man, you ever get lost and want to tell someone else a name but cant? Spanish guy thanks for your help ! Alhamando maybe??

It was great the agent was very helpful

I went in today as I had several questions about an old email address cause I couldn’t get rid of it. Michael one of the techs was absolutely awesome. He helped me not only with email but all my other questions. Never made me feel uncomfortable asking all the “senior” questions. Great customer service & I appreciate everything they did for me.

They will take yout money and not provide great customer service. They have terrible products and service.

Told tech my issue. He came up with solution and sent me home with right device.

Just got off the phone with Comcast. Offices are closed, so I was unable to get a hold of a human being to dispute my charge (which went up from 44.95 to 69.95) until a month later. On May 7, I was told that the excess would be credited back to my account and my new charges would be 45. On May 20, I was charged 69.95 again and was told it would not be credited back and I was also being charged for renting a modem (which I apparently started renting in March? Ive owned my own modem for the last 2 or 3 years). Atile, customer service number 3601924, was very unhelpful, put in a ticket supposedly, but refused to acknowledge that I would get a credit back for the extra 24.95 that was charged to my account. If there is any way to go with another provider, I highly recommend anyone but comcast and I will be switching after this dispute.

Horrible company. Loud as hell putting in the fiber optic cables around the apartment with no regard to those that have to work at home. Absolutely ridiculous. The crew is yelling at each other while using loud equipment from 8 am to 5 30 pm. Unacceptable

Awesome people and service

It was a line wrapped around the store. Took an hour and just wish they would have more employees to speed up the process.

This company has the worst service and customer service in any industry anywhere. Dont expect them to fix any problems you have or even reach out to you. Im now 2 years without service and they still refuse to help me. Would switch service but these ba*tards have a contract with the apartment i live in, but still refuse to help.

Went in to no wait. Efrain helped us set up our new wifi service. We also got some helpful information on their mobile services. We decided not to hook that up today but still got good information.

Slow but due to circumstances, they are doing what they can and as fast and safe as they can.

Arrived at 0900 and exchanged a box for a new one and was greeted and helped immediately- it took all of 10 minutes.The lady assisting was very pleasant and helpful suggesting I switch my other boxes to be able to use the voice command.I took the new boxes and installed them easily and returned with the old boxes within an hour. When I arrived they took my name and I waited about 25 minutes.There were two obviously difficult customers but the customer service agents were being patient and helpful.The place is clean and they have bottled water in a small fridge.Great experience.

Lots of customers are waiting outside in a line employees are just walking inside, not taking care of customers.

I made an appointment and they wouldn’t let me check in until my actual appointment time and I still had to wait. Weird. I’ll be going back to metro for my phones and finding another internet provider. There was literally no one in the store so why couldn’t they help me if I went through all this trouble to specifically make sure I wouldn’t be waiting around for hours !!! Turns out they didn’t even have the phone I wanted this was all a waste of time. Number ONE in wasting peoples time is more like it.

Cody R. was incredibly helpful in helping our family switch plans and very patient as I had to take a 20min call during the conversion process.