A great group to work with. Very personal touch as well as responsive without being pushy to purchase something I did not need. I like the fact I can talk to a real person, AND is local to the community. I read one poor review and as far as rates are concerned, I LOWERED my rates, and I would never want to return to an 800 insurance again.

They were always kind and helpful and should be with the up charge they have for their premiums! I was overcharged for years and never felt the need to shop around until the address I was at increased my monthly premium almost $100. I am sorry NO amount of service equates to less coverage and 5x what Progressive quoted me. Then when I canceled they still kept more than they should have based on the prorations.. It is sad that after 15 years with Allstate I feel so cheated and disregarded. They are great when you pay for the incredible inflated prices for their “service”. Do yourself a favor SHOP AROUND. You are likely being way overcharged.

We have always experienced no hassle claims with AllState and appreciate the friendly service we get with Tom and our Aurora Agency.

Good staff, always professional

“ My agent Tom is fantastic. He recently helped with my claim and he handled me like I was a family member. He personally called my body shop and claims adjuster to make sure I was taken care of. He is an example of how an agent should operate - an advocate for me when I need it! ”

This agency has the best customer service ever! The staff Is friendly, knowledgeable and very responsive - couldnt ask for a better insurance experience!

Always a positive experience. Very knowledgeable and helpful office. They definitely go above and beyond for their customers. Ive been with Allstate for years and this is by far the best team Ive dealt with.