A technian came to the house and, as we already knew, determined the bottom drawer of our sons french door fridge had to be replaced. 10 days to get the part. Once the part arrived, we scheduled the tech to come back for install. All of this was PREPAID to a credit card. The tech never showed up! My son took a half day off work for this...for nothing. The tech did not call. He did not text....just no show. We called Sears for an explanation. Was told the tech was way behind that day and couldnt make the appointment for us. But, why no phone call or text ?? No answer for that. I asked for a discount due to all the time our son had to put into this appointment. Guess what? Sears cannot offer any discounts....only the tech can. Sears said they would ask this tech to provoide 20% off. He showed up two days later and installed the drawer. When asked about a discount, he declined to give one. What a joke ! The techs are running Sears Appliance Repair. Never, ever again. Call another company !!

We bought our Kenmore Elite from Sears 6 years ago and were confident that should any problems arise we were in good hands because Sears was known as being one of the best repair service organizations. Well things have drastically changed since then, and we were sorely disappointed. Our refrigerator died and when I called Sears to make an appointment it was 10 days before a tech could come out. I asked if there were any local companies that could come sooner. After looking in their system they said no other companies serviced our area. So, then I personally started calling companies near me and as soon as they learned the model I had they refused to work on it because it is made by LG. Apparently LG has a bad reputation with raising part costs and no assistance to techs on the job. When the Sears tech finally came out he was knowledgeable and competent. However, the labor rate of $776 for 90 mins of work was astronomical. Not only was it extraordinarily high but it was $400-500 more than the labor rate the Sears rep told me on the phone. At that point we were between a rock and a hard place. So, we had to pay the $776 plus parts. My advice is to not buy a refrigerator from Sears. Take your business somewhere else.

The tech was on time, in communication, knowledgeable and personable. Came and got to work, figured out the problem, checked to confirm, cleaned the unit and clogged filter, and voila, hot water back in the pipes. Very reasonable cost.

Google maps shows location and hours like there is a brick and mortar store, but it a flat empty lot. I was able to order my needed part online. Needs updating.

Thanks so much to Sears and the technician who worked on my oven, he saved me so much! I was going to buy a new oven bc I smelled gas, didn’t have to. Excellent, honest service tech they had come to my house, I really appreciate it.

Very qualified technician. I decided to wait for Sears to do the repair, even though it took 9 days to get them on site. The technician was very qualified and professional. My only issue was the cost, they charged nearly $90 for the part (an igniter I found on-line for about $20), plus another $400 in labor, and he was there only 1 hour! This is WAY over priced, I wont use Sears again.

Still not fixed. Told me it was the water filter, spent $53 on a new filter and still no water or Ice- Now I have to wait 3 weeks for the whole process to start over- very unhappy

The Sears repair tech for the water heater was clean, neat and knowledgeable. He fixed the water heater quickly and cleaned up his mess. I will use this repair service again.

Saved money on Kenmore cleaned the dryer, try this before buying a new one.

Appliances still exhibit error codes which could not be duplicated when technician was here. However after he left both washer and dryers displayed error codes and stopped functioning. Although the repair technician was knowledgeable he Did not offer a repair option. Basically I paid the Dino’s tic fees to be told what I already knew about the error codes.

The service was very good. I received a cost before the work began. They also cleaned up before. They left very happy with the service.

Fast appointment. Quick repair. He was great! Explained what was wrong. This isnt my first fantastic repair service. Love Sears repair!

We have used Sears repair on a number of our appliances. They have been reliable, professional and on time!! Excellent group to work with.

Chuck was the technician and was very nice and thorough. He cleaned up after the repair and offered an extended warranty. Very professional.

Excellent professional and well educated technician!!!

Two repairmen came out---one possibly finishing his orientation to this work. Both were respectful and followed through with the work. Completion was timely--area left clean and in order. Then, the experienced man explained what I could expect if I added their warranty program for my refrigerator, stove, etc. So, I did---as Im moving this spring, I felt it was a good value to add inspection of other appliances.

My dryer stopped working after another company had come to clean the vent, so I hired Sears Appliance Repair to diagnose and fix the error (lint in the motor and the dryer vent is damaged). I assume it works but the technician told me not to use the dryer until the other company has repaired the damage. The charge was an eyewatering $189 for the work which took maybe 15 minutes. I asked for a copy of the invoice with an explanation of the findings so I can forward it to the other company for resolution. He told me it comes by email. However, I had to call twice over a two week period to get them to send me the email today.Last week, my oven door broke. As I was making an appointment to get it fixed for two days later, the reservations lady told me of a special offer to have my dishwasher cleaned/maintained for only $50 if this was done at the same time. I agreed and both appointments were scheduled for the same window. When the tech came to fix the oven door, he knew nothing about the dishwasher cleaning as he is the oven specialist but told me that the dishwasher tech would be turning up later. He never did.I used the oven at the weekend and found that the door does not shut flush so that my cupboards are getting very hot and I have to keep them cool with a cold damp cloth.Today I called to a) get a copy of my dryer invoice - successful b) to get the dishwasher cleaning re-scheduled and c) talk to someone about the oven door that is not sitting flush. To try to get the dishwasher cleaning re-scheduled led me to talk to 4 different people as I was passed around, none of whom appeared to have the authority to fix their original mistake at the agreed price. Im not sure whether the issue is that no one I spoke to had english as their first language and thus there was some confusion about the issue, or whether they have no authority to make any decisions. I didnt even get to explaining about the ongoing problem with the oven door. After 40 minutes of being passed around, I just hung up and made a note to remind myself never to use or recommend Sears again.

Terrible Not standing by their warranty difficult to find someone to emphasize

I have a master service agreement with them(10 items)...they perform yearly maintenance and repairs at no cost (but you do pay for the service agreement)..if it cant be fix they will replace it...no matter how old it is. Provide great service

We have master protection agreement but every time we call there is hold for more than 30 minutes before we talk to a LIVE person. The tech that come to our home did not want to wear a mask because he said it does not help - he did not put the covers on his shoes either - during the COVID situations those things are very important. First time the tech replaced parts but it was bad so we could not use our dryer for more than a week and had to invite the same tech once again - same no mask, no shoe covers. Sears needs to do a much better job for the price we are paying for the master protection agreement.

Mario arrived on time, installed the replacement part quickly, and was ready to depart in under fifteen minutes. But the charges were ridiculously high. I had already purchased the part and paid the $99 down payment on the service call. The bill started out at over $200! He managed to find a way to charge me less, but jeez!

I have a maintenance contract with Sears to do annual checks on my washer, dryer and refrigerator.The only positive thing about my experience with Sears Home Services was the technician, David, who came to my house and did the work. He was wonderful, very professional, explained everything he was doing and gave us tips on how we could take better care of our appliances. I plan to request him for our annual service next year.The rest of my experience with Sears Home Services was awful. My initial appointment to have the work done was for October 9 between 8 and 12. No one showed up or called. I called Sears to inquire about when they would be out and was told that the job had been given to one of their contractors, TNT Appliances in Joliet. I called their number and found it had been disconnected. Using the internet I found another number for TNT Appliances and left a message. I am still waiting to hear from them. Over the next 10 days I spend more than 12 hours on the phone with Sears Home Services trying to get someone to give me a new appointment for service. Most of this time was spent on hold waiting to talk to someone. The normal wait time given on their recording was usually 2 hours or more. (Only once was I given the option for a call back.) Once I actually spoke with someone they were usually very pleasant but very constrained by their internal procedures in their ability to fix my problem. Being sympathetic is fine but you still need to solve the problem. One area where they were sadly lacking was follow up. I finally spoke with someone in the Overflow Group for Contractors and was told he would get back to me by the 19th with a new appointment date. He never called and on the 20th I called again and was told they could service my washer and dryer on the 23rd but couldnt do the refrigerator until the following week. I had a difficult time conveying to them that this made no sense because they already had someone coming to my house on the 23rd. Finally, on the 22nd they were able to confirm that they would be able to service all three appliances on the same day.I have two more years on my contract with Sears Home Services to do annual maintenance checks and dread having to go through this again. My only hope is that I can get David sent to my house to do the work.

Easy to make appointment for two days later. tech on time and efficiently took care of problem. Cost was in line with what I expected.

We thought the first repair was done, but when Mark stress tested it, it failed again. He ordered the parts and the second repair was successful. Had Mark not stress tested the first repair, and if it failed for me right after he left, this review would be the opposite.

Good service

Parts never came to my address. The tech came in May and ordered parts to his home address. After repeatedly asking where the parts are the tech finally came in Aug to fix some replacements as the parts still hadn’t come to his place! That’s weird. Never heard that before. Very disappointed with Sears and their service.

David the technician came out to my house on 11/04/19 to find out why I had blue smoke coming from engine and within 5 minutes he spotted I had a cracked gasket and a hole in my muffler. He went ahead and ordered the parts and they were shipped to my house. And 1 week later he came out and installed them and issue resolved. He was very courteous and very professional. Thanks again, David

Our repairman was very knowledgeable and helpful. He explained all of our options for our repair and we made the best decision we could. Sadly, we werent able to fix our Samsung fridge because parts had been discontinued.We will call Sears Appliance Repair should we need repairs in the future.

Repairman from Sears warranty came first time. Left after ordering new ice maker and controller. Made appointment for following week. Parts arrived. Two days later tech came back. Put parts in. He said icemaker filled with water. After three days still no ice. Coming back for third time in 4 more days. Staying hopeful this can be fixed. 2000.00 to replace with new.

We were able to make an appointment online for the following day. Mark, our repairman, was friendly and did a great job! Our washer is working again, and he also cleaned the dryer.

The tech Brian was great. He ordered parts for the washer. All but two arrived in about a week. 2 other parts were back ordered. After a month I ended up buying a new washer. Cancel the order...now Im trying to get a refund...this has been a nightmare.

The technician who came to fix my Kenmore Elite dryer was very polite and knowledgable. He speaks very clearly and explained what was going on and he did clean or vacuumed very well

They came on time. Fixed the problem, and did a free quick check of other appliances

Could not be more unhappy. Called for a washer repair on 7/19. After repair complete told the contractor who fixed it that it did not sound correct still making grinding noise. Washer broke again with in 2 weeks. Same repair man scheduled to come out on 8/2 contractor cancels appointment at 3:30 on 8/2 and cannot reschedule until sometime on 8/6. Cant even give me a time frame. I called Sears to get another repair person. They refuse. Apparently this contractor was paid for the repair and they dont want to pay someone else to work on my machine. I dont understand I have a contract with Sears and paid my money to Sears. So is my contact not valid with Sears once a contractor has been out to repair? I will have to wait six or more days just to have it looked at then wait on parts because the contractor is over booked. While the contractor was polite he stated not his fault he missed Friday he was scheduled by Sears for other appointments. Umm again my contract is with Sears... I assume they have other repair people. The icing on the cake was the hour and a half I spent on hold with Sears. After having my call escalated I was told by a very rude man that this was the best person to work on my machine because he knew it (been out once) and then he hung up on me. An hour and half holding and I was hung up on. Really disappointed...this is a horrible way to treat people.

I had Sears Home Services come to repair my washer. The fee to come out was $99.00 (which I thought would be applied to the repair charge if I decided to have the repair completed). It was not. The charge is added to whatever repair charge is applied. The problem with the washer was simply a loose bolt holding the motor in place. The tech tilted the washer back, tightened the bolt and was done (about 15 minutes to assess and repair the washer). He charged me $131.00 to tighten the bolt on top of the $99.00 fee to come to my house. When I inquired about the charge, he indicated that the job was coded as a Motor Repair which is a $131.00 charge. I asked if he had a Misc. job code he could use for simple matters like this and he said no. So if he had to replace the motor in my washer, the charge would have been the same as simply tightening a bolt. Had he informed me of the charge before making the repair, I could have at least made a decision. Informing me afterwards blindsided me. I paid the bill but made him aware of my feelings and stated I would be pursuing this matter.I proceeded to call Sears 4 times, Emailed them 3 times, had numerous chat sessions and got nowhere. I tried to escalate the matter but got nowhere. I asked for the name and contact information for the president of Sears Home Services, They refused to share that information and stated I would have to write a letter to them, and gave me the address in Ohio. I mailed the letter June 26, 2018 and have still not had a response.I have 40 years of customer service experience and cannot imagine treating customers the way I have been treated in this matter. I now feel the need to share this experience on social media.

Still waiting over 2 months for a refrigerator door.

The technician showed up on Saturday 8/17 after 6:30 pm. I was very glad to see him as No one came on previously scheduled appointments on 8/14, 8/15, 8/16. Kudos to this man who worked very late Saturday night to give us back the use of our oven.

SHAME ON ME for choosing Sears Appliance Repairs, based upon the SEARS name and the reputation I once held for them.If you value your hard earned money... Run, don’t walk... away from this company.The labor costs to install a small plastic $11 bracket came to $369 and the time to install it was less than 15 minutes.Shame on me for saying yes, because if I said no, I would still be out the $99 “Diagnostic Fee”.In the end, I felt violated by a company that I once trusted.Buyer beware.

We were told the dishwasher needs to be replaced under our service contract. We were not told how this process works. What is covered, what is not? Just we would be called in a week or so. Do you just find one that is like the model we have and come and install it?ThanksDenise Santilli

We were serviced for our washer and dryer by Greg from Razor Sharp, a contractor to Sears. Greg was phenomenal as he not only fixed the problem with our dryer but also identified and fixed a problem with our washer. If Greg did not point our the problem with our washer, we would not have known that one existed. He was very knowledgeable, courteous and personable.This was a great experience for us.

Saul was great.Very professional and possess integrity to tell me the truth and get the job done.

First, the technician who did the work was an expert-fast and courteous. Second, this bad review is focused on The customer service and the scheduling. They were super horrible! it took over three weeks to get a technician to my home for the repair. Each time an appointment was sent up, I received an email for me to call in to customer service due to some error. I would spend 5 to 15 minutes on hold. When I finally got through, there were no notes concerning my service calls. each representative blamed the scheduling program. each call resulted in my appointment getting pushed further out. not a day or two but week at a time. it appears that they do not have enough qualified technicians on hand.Service date:7/15/2019Brand & Product:KENMORE REFRIG W/SDS, 1750-3000Service Order Number:40760423Service Unit Number:0008555

Our repair seemed simple at first but when the entire dryer drum was removed I realized I would have been in over my head. The technician was knowledgeable about the issue and gave us some great tips about common problems associated with our washer also. The technician had our parts on hand so the dryer was repaired with the initial visit. Bottom line, have your dryer serviced occasionally (lint builds up within the housing of the dryer) and clean the front load washer monthly with the tub cycle and bleach to avoid a mildew issue

Ive had several repairmen come over to fix a dish washer, stove, washer and dryer over the years. Theyve always been polite and professional. Theyve explained what the issue was and how they fixed the appliance. If the repair cost is more than what youre willing to put into an old appliance you can get a deal on a new appliance.

Brian was VERY knowledgeable and went far above giving great service.Gave helpful suggestions on how to make the appliance last longer and save money on utility costs. Great communication setting up & following through with appointment. Technician was very courteous and explained everything.

Fine Service. Very personable technician.

I was having a problem with my Sears Craftsman lawn tractor and called Sears customer service to schedule an in home repair appointment. I was pleasantly surprised to learn that a repair technician could be at my home the following day, so I booked the appointment. The technician arrived as scheduled and when I described the problem I was experiencing he diagnosed the problem very quickly and proceeded to make the necessary fix and get my lawn tractor back into service. The technician was friendly and knowledgeable and I was very happy to have my lawn tractor back in service in less than 24 hours from the time I made my initial call to customer service.

Mark was perfect in friendliness, professionalism, expertise in Appliance maintenance, and was good enough to suggest my dryer be cleaned for lint to avoid Dryer-Fire. I took him up on the Dryer Lint cleaning for the regular cost and was so glad he suggested that be done. I personally forgot all about having it done regularly. I will personally ask for Mark (from the A&E Bloomingdale, IL location) back to work on my appliances.Keep up the excellent work Mark!

The Service Technician was very knowledgeable, took time to explain things, and made every attempt to answer my questions. Overall experience of the service from start to finish deserves 5 star! truly, no hassle warranty.

The Sears Repairman showed up on time and ready to work. He was quick to diagnose the problem with our dishwasher; replaced the parts, which he had with him, and asked what else he could help us with.We had a couple of questions where we really just needed his advice. He gave us great recommendations, which we followed through on. All is well and we are again happy campers!

Your service technician was very helpful. However, the price to repair a heating coil on our dishwasher was astronomical. We only paid the diagnostic fee as we could purchase a new dishwasher for what your repair service would cost.

The most recent repair person didnt seem to know what he was doing. Every other time someone has worked on our built-in microwave they have had to remove the entire oven assembly. I told the tech this but he said he could do the repair without that.So he spent an extra hour messing around trying to do the repair with the oven still in the wall. This visit took about two hours when it should have taken no more than 30 minutes.Part of the problem is that Sears no longer provides all oven technicians with oven racks to hold the oven while the tech is working on it. Having one of these racks means they dont need the helper. It seems like a big money-saver to me to have the rack.The helper was a waste of time. He took and made several personal phone calls during the repair. One time he was still talking on his personal call while the two of them were trying to wrestle the oven back into the wall. The helper kept going out to the truck to check on things but when he came back he reeked of cigarette smoke, so we know the real reason for his departure.They finally got the oven back into the wall when they realized they had left off a major part, so they had to take everything out again.It was a real circus.This was the second visit. After the first visit by a different tech, Sears sent wrong parts. It took repeated chats and phone calls to Sears to get that worked out.

I was very pleased with the serviceman who came to do the repair. He was very pleasant but also very knowledgeable about an older appliance. The 20% coupon made this the most inexpensive repair Ive ever had from Sears. Thank you.

Horrible experience. Other than clogged defrost drain they fixed. Refrigerator worked fine. Day after theyre here, I had to call back as refrigerator no longer works at all.someone is sent out and says wiring is lose. Ask me if anyone else has worked on it, which they havent. Undoubtedly the first repair person loosened the wiring. I was charged another $95. NEVER CALL SEARS FOR REPAIRS!!!!!!!

Going to call customer service today. The technicians were very friendly and did provide good repoire, however, for this repair that cost 600 dollars for a small issue, they ended up scratching the stainless steel while they installed the disperser unit. And they did not even mention that it happened. I saw it after they had left. Very unhappy about that, now that there is cosmetic damage to our fridge. Had this been handled differently, I would be more willing to provide a positive review. The costs are absurdly high for 2 minutes of labor, but then to agree to have it repaired to now have to see damage is upsetting. Very unsatisfied.

I called Sears to have our dryers heating element repaired. They sent their contracting service and I had a great experience with a very nice man named Jerel. He was polite, efficient, and respectful of our white carpet (thanks for bringing shoe covers!). He worked quickly and quoted us a good price on replacing the appropriate fuse. Thanks again!

The technicians showed up within the first hour of the four hour window a much better experience than during the week when I was scheduled for Wednesday and no one ever called or showed up. I called into the call center three times, first two times to be told sit back and relax they are on their way. Third call I was told no technician is coming as I did not have one assigned, well I was livid, the rep promised me a $50 gift card for my trouble only to find from my Sat Tech that they do not do that (so I was lied to three times) by the call center. The technicians on Sat were wonderful, great service, well mannered and fixed my refrigerator. So when you have someone scheduled all goes well. They need to work on their call center people so that when you call in the first time you could learn that you really do have not one coming. Took off work and basically wasted time off. As I stated the second appointment went well. The Tech was very knowledgeable and worked very hard to complete the repair.

My repairman was the best. One of the most knowledgeable Ive been around. Took apart my fridge and put it back together in a short time. He noticed that the previous repairman had not connected 2 of the wires.

Belts had to be installed for the washer in a second visit which was kind of surprising they didnt carry them. However, they were shipped to the house and repairs went smoothly and quickly. Servicemen were knowledgeable and answered all of my questions and concerns.

Tech arrived on time. Price to repair was reasonable. Kept the work area very neat and clean. Also, very easy to schedule the service appointment online!

The repair man was excellent. Fixed in a timely manner but the wait time was awlful. He said he would be here from 1 to 7. Called at 6:00 will b there at 7:30. Call again and didnt show up until 8:00 pm.

Couldnt work on washer Legally. Missing a sticker with serial #. Lost time and money taking off work. I bought the washer 5 yrs. ago from Sears and it already went bad.

Paid $3.33 for a gasket for my mover and then they added over $18 shipping charge when they could have put in an envelop and sent it regular mail for 50 cents.

I would rate my experience as 5-star except for the at-least 10-day wait for a technicians visit to make the initial diagnosis of the problem and the additional one-week wait for the parts and their installation. Both technicians were highly pleasant and competent.

The problem still exist. The ice maker is not working another technician is coming over today. The first technician was very pleasant and tried his best to make the ice maker work but what he thought was a fix did not work. I appreciate his effort.Obviously the rating is after the fact.

I am very pleased with the service and the repairmanHE explained everything.searched for a part in store in area and fixed our thermostat. I had been without a freezer for 2 weeks. VERY pleased

We have well water with a water softener. Dishes were not clean after running the Kenmore dishwasher after a year of use. The repairman suggested putting vinegar in a small bowl on top tray and it really helped!!! The dishes are clean as it was when we first got the dishwasher and even better!

I am 72 and I have NEVER had a better service repairman...friendly knowledgeable and quickly performed the repair..Sears is lucky to have him.

The repairman showed up when said he would be here. Checked out themachine. Seen what was wrong. Went to his truck. Informed us that hedid not have the part on his truck. Said he would be back with the part.Called to say he was 15 min out. Got here with the part, installed it, cleaned up after himself and was on his way. He is a very professionalrepairman. Sears should be proud of his services which make Sears Repair Personnel very professional, and knowledgeable.Thank you once again,NAM

Always excellent, efficient and expedient service. The same associate has been to my house on more than one occasion and has always been courteous and given me the best service.

Repair service persons work fine. The main issue is scheduling. Scheduled for8:00-1:00 but initial service call came after 3:00. On initial call found bad part.Second service call came also late afternoon after 8:00-1:00 schedule and foundhad wrong part (needed box instead of gasket). Scheduled for a third call butSears had to cancel since did not yet get the needed part. Fourth call finally came within the 8:00-1:00 range with correct part and now seems to be fixed. I understand sometimes that because of unforeseen issues with the repair work that repair person may be late. But priority should be given on future calls if the repair person was late the first time. The priority does seem to have been given on the fourth time.Also initial repair person not as experienced as later ones and so thought gasket needed to be replaced but box was really the part that was bad. I understand thatbasic maintenance work (yearly checkup) could be done by a less experiencedperson but this worries me a bit if there is a major issue that might be over looked.Is the cracked box a general problem with this furnace? Are screws tightened too much?

Sears has always been a company that has been reputable. Our fridge went out in 2018 and we called thne us right away and they quoted us a reasonable price and was able to fix everything that needed to be fixed. Will definetly be using them again in the future.

The technicians were good. Dispatch was terrible--we told them a certain part would be needed, and they didnt send it with the first technician so they needed to order it and our repair wasnt done until the second technician had the part a week later. The second technician was also four hours late due mostly to dispatch idiocy. To be honest, the guys who did the work get 4-5 stars, the rest of the experience gets zero.

The repairman was on time for the scheduled appointment to repair our electric dryer and performed the needed work in a quick and thorough fashion. He was very courteous and informative. We were very pleased with this experience.

Our repairman was friendly and knowledgeable. He gave us good advice on what to save (washer) and what was about to go (fridge). Exceptionally nice too!

Wrong part ordered on first call to look at range issue. When Sears tech arrived 10 days later to install the wrong part he then ordered three correct parts. The second tech seemed very knowledgable on what the problem was and correctly ordered three replacment parts. A week or so later the parts were installed.

Got my lawn-mower tune up from this location. Highly professional, courteous, and to the point service. Quite impressed. Didnt expect this level of service from a repair center.

On time, quick diagnosis as well as had parts on the truck based on the description we provided when we booked the work to be done.Very efficient and respectful with keeping floors and area clean.Thank you !!

Fast and easy to setup appointment. The repair technician was very polite and explained everything thoroughly. I will definitely use Sears again for my appliance repairs.

A service technician came to my home today to repair my washing machine and detected a gas smell on my dryer unit in the process. I asked him to take a look at what could be causing the issue, but was told I needed to schedule a separate appointment in order for him to do so. Seems ridiculous since hes already in my house! I called Sears to see if I could extend this technicians visit but was told Id have to schedule another appointment for a different day. Paying an extra $99 booking fee + setting aside 4+ hours to wait for a repair man to show up? No thank you! Sorry Sears - wish you had a better system, but Ill be taking my business elsewhere from now on...

Our service person Mike was very professional and serviced our needs effectively. Unfortunately the part that was needed would had to have been ordered something which I could have done easily a week before. But was unable to buy your policy.

When Sears came out to fix my washer they also gave me some pointers for detergent, dryer sheets and detergent for my dishwasher! They did an excellent job and I would use them again in a heartbeat.

Bill did an outstanding job of explaining what he was doing and the steps we needed to take in between annual check-ups. Better service than we get anywhere else. Thanks.

Well, the tech came on time and did an initial check. Nothing was found wrong except the electric circuit breaker. Then charged $145 instead of $95 which was estimated.I dont know why it is higher than before.

Very excellent service rep. Well done. DAB, Naperville, IL

Friendly service person, but incredibly over-priced. We needed a $40 part replaced on our refrigerator and they wanted to charge $350, including an uplift on the part to $75. Ridiculous.

The problem with my refrigerator is that it does not defrost as it should. After about six months, ice forms on the back and bottom of the refrigerator. It has done this since new. During the normal warranty period we were told we were not storing food correctly and that our settings were not correct. That went on until the the warranty expired. This is the second service call for the same problem under the extended warranty. After explaining the issue with the dispatcher I was told the repair tech would arrive ready to repair the problem. The repair tech showed up LOOKED inside the refrigerator, did not test or disassemble anything, then said he didnt have the parts to fix the problem. We then had to wait a week for another Tech to return to repair the problem. As I said in the beginning it takes about six months for this problem to reappear, so I cant complete a review at this time.This is a common problem with this model refrigerator. After explaining the problem to the dispatcher, giving model and serial number. The first repair tech should have arrived with all items necessary to make the repair.

The repairman was prompt and professional. He made the repair in short order and was courteous and efficient. He also made a complete systems check while was here. I was highly satisfied.

Sears service offers relatively lower cost of diagnostic fee and claims the fee shall apply to repair. However, the bill came out a skyrocket high figure. The so-called repair fee, to my best knowledge, should have been the final total cost, yet Sears charged it as additional - on top of diagnostic fee. From my past numerous experiences, Sears has over-charged. I see how they endeavor to, first of all, lure customers by the relatively low diagnostic cost, and secondly, they want to sell one year extended warranty by bringing total charge close to it - only $11 more, then can customers get a year warranty as opposed to 3 month. I absolutely dislike such marketing strategy, because of it, I paid $99 more than what I should have had. Ive wanted to rate with NO star, but wasnt able to....at least one star is required, so here is the ONE.

Well after the first time they didnt fix my dishwasher...the second timeThey came they had to order parts.The third time they came they installed the parts and that didnt solve the issue so they ordered more parts. This was only time the service tech actually came back to see if his fix actually worked.The fourth time they came they installed parts and this did not fix the issue that didnt solve the issue. So they came a fifth to order more parts to be installed on their sixth visit. Hopefully this will resolve the issue however Im not going to hold my breath.Also, when you call the call center they treat you with little respect

Did not care for the technician he didnt even vacuum out the dryer. Everything I would ask him about to fix he told me it wasnt covered on my warranty agreement. He told me that the washer was going to need something to do with overload censor, I asked him if it could be changed he said it didnt need to be changed today. Made me feel like he didnt want to work.

The tech arrived in the window agreed to, and was able to diagnose and fix which turned out to be a relatively quick repair on an 11 yr old washing machine. Better than buying a new one!

Len was fabulous. This was one of the best service calls I have ever had. He was very knowledgeable and efficient.

Technician was outstanding! The parts department was not good, it took a week to get the part. I only got the part shipped once I called to find out what was going on. The first time I called I got disconnected and had to call back. It was obvious the Sears call center was outsourced and the quality of service suffered.

I needed a condenser for my fridge. Sears sent the part to the wrong state and the day before servicemen were to arrive I called customer service to report I still hadnt received the condenser. I was told then that it shipped to wrong address and I had to call UPS. (Really?) since then I was shuffled back and forth from service, parts and customer service and very little consideration or help from anyone. It took a month to get the repair done and I was without a refrigerator for all that time. However, Jay the serviceman was excellent, Apologetic and caring. He was professional and knowledgeable. Thank you Jay, shame on you Sears!

I have used Sears Service twice for my LG dishwasher. They were prompt courteous and knew what they were doing. I would use there service again.

Sears Protectiom Plan is one of the best plans. Even though its somewhat expensive but it pays off very well. The technicians are experienced, curteous and professional. Overall A+ experience.

We decided not to go through with the repair of our ice maker as the estimated cost was prohibitive. We were told the visit to get an estimate was $99. It ended up being $139. Not sure how or why? Asked if we could think about the repair before deciding. Absolutely! However then another repair call would be needed first just to order the part. I asked, but our first repair person would not just write down the part number so it could be ordered when I called to schedule if we decided to move forward with the repair (which we later chose not to). This would have been an additional day off of work for no reason!

The repairman was knowledgeable, FINALLY got one who knew what he was doing, but Sears services overall STINKS. I will never get another maintenance agreement with them. There is NO CUSTOMER SERVICE!

The repairman was very knowledgeable and friendly. He new exactly what to look for to repair my dishwasher. So happy to have my appliance up and running again