I ordered on line and used this location to pick up my earrings. The young man that assisted me seemed new, which was not a problem. Him being preoccupied and not fully paying me attention was an issue. He also did not open my earring box and present my item to me. I had to open it myself to actually make sure my earrings were in there. The whole staff was young and they presented as very unprofessional. I know things are different these days, but with jewelry as fine as this, Im use to seeing associates in suites and ties and ladies in appropriate dresses or very professional attire, not urban wear as jewelry specialist. Most think when I approach a counter that under my mask, Im a youngster that doesnt matter and I end up getting shabby customer service. Ive got plenty to say on my reviews so beware of how you treat me. Im a full grown woman 50+, not a teeny bopping girl who nonchalantly proceeds through life carelessly. To top it all off, they were not the right earrings. I left anyway because the clustered up youngsters seemed too busy to help me. I finished my business at the Cumberland Mall location because the Manager Monique prevails ever time. If I revist this location in the future and my experience is different and the customer service has leveled up, I will change my 2 stars to 5.

Came and stood here for about 20mins and no one ever showed up..

I went in here today and the manager did not have her mask on correctly! Her nose was fully out. The top of her lip was not even covered. There were over 10 people in the store with no social distancing!!

Associate was very knowledgeable and very sanitary. I got a second and third hole in each ear. I have had no issues since being pierced. I highly recommend this place if you are looking for simple piercings.

The Lady that did my daughters first ear peirce was amazing. She explained everything very well and was very knowledgeable. She put the dots on her ear in the perfect spot the 1st try. And it took 60 seconds for her to do it. The gun didnt get stuck or anything. If you are looking for a nice place thats comfortable for your babies come here.

The brown skinned woman with the blonde short hair had in AirPods and looked at me as if she was annoyed upon arrival. She just gave me the impression she did not want help me. She not once looked me in my eye while talking. It was honestly the WORST customer service experience I’ve ever had. I normally never write reviews but this was a memorable one. She shouldn’t be working with customers with such an attitude for no reason.

Customer services was great.

I dont remember our ladies name but she pierced my friends and Is cartilages and did an amazing job. She kept us calm and was super sweet. I would definitely come back and recommend it to friends

Was in and out, very friendly girl who did her job to the fullest

The person who attended me was extremely nice and she attended me very well. Definitely better than Claires. ;)

Horrible!!!! The manager is the worst!

Tall lady very pleasant, patient, helpful and efficient with service and piercings. Asset to the business. Thank you for a great experience.Location: downstairs, Macys wing

Awful! Worst experience for my daughter. First they pierced her ears so uneven that we had to let the hole close. Then we went back to correct it and they pierced her ear with the wrong earring. If that wasnt bad enough, they left the back off and the earring came out. My daughter is traumatized. I would not go here. The people are incompetent.

The lady that pierced my baby ears is awesome. My baby didnt even cry. Thank you.

I didnt visit this place. But coming from someone who knows what theyre talking about. You should NEVER get pierced with a piercing gun. It shatters cartilage and is always performed by someone who doesnt actually know what theyre doing. Go to an ACTUAL piercer!!!!!!!! Trust me. You and your body are going to thank me.

VERY rude and unprofessional ! Will not be returning.

Worst service ever !i went to get my cartilage pierced and the lady who pierced it messed up two times , after the first time she messed it up she actually wanted to charge me for piercing it a second time; after some complaining she finally agreed to doing it for free , which she messed up AGAIN. she wanted to re pierce it a third time and by that time my ear was swollen and red. AND i still had to pay for the earing because she couldnt use the same earing on someone else. WOULD NEVER GO BACK! WORST EXPERIENCE EVER !!!

I didnt visit this place. Was probably in a plaza that I was in. So I shouldnt have rated this at all. Please disregard rating.

Need more 👃 ring selections & screw back earrings. Lovelife

Got 2 cartilage piercings, staff was friendly

Good service

Its ok

Bad attention, not interested in the customer or selling is seen that you are not interested in the work you do, I really like the jewelry of that place I hope they change your salesperson or if you can tell me another place where you can find a store Pagoda . Thank you very much.

I liked the place