I just had the worst experience with this company or their contractor. My home warranty company hired Sears to repair my AC. I was home and available during my scheduled time. The contractor called but with an unfamiliar zip code so I didnt pick up and he didnt leave a voicemail. I have 3 people living in my house and not one person heard him knock on the door or ring the doorbell. Obviously its 80+ degrees in the summer time and fans are running and all sorts of things to keep cool. You would expect a contractor to make some serious noise. When Sear tried to reach him, he was unresponsive. When I called him back realize that was his phone number, and left a voicemail, he responded instantly but he said he would not come back out. Ive already been waiting 5 days for this service call, and it looks like Ill have to wait another 6 days. This is one of the worst customer service experiences I have ever had. I would not recommend Sears service providers.

I highly recommend John for your HVAC services. Took care of our furnace problem and explained everything I needed and how much it would cost. Really explained the annual maintenance service and I signed up for that. Very pleasant experience and would highly endorse this company!