Customer service abounds with these guys! Always friendly and eager to help. Oh also, the workmanship is great as well. My car was in a collision and my Customer service person walked me through each step of the process, patiently ensuring I understood.

It took an extremely long time to get my car back due to a back order on parts. They did not keep me in the loop enough. But they were very professional and so far my car still feels the same.

Nelson did everything in his power to help me and make sure that I was fully satisfied by explaining and being thorough. I really appreciate him and everyone who helped with my car to find out the source of the issue and to get it fixed! Thank you Nelson, you really are a wonderful asset to this company. You listen to your customers and you respond to be able to reassure them to know that their vehicles are in great hands.The people that pick up the phones can work on their customer service skills and be a more kind when the concerned customer calls in. Thank you again, Nelson!

Best car repair shop i will never go anywhere else steve blazer is the best

Nelson was great. Let me know threw status of my car step by step

Steven Blaser at Vandergriff Collision South did a great job handling my case. Vandergriff Collision South did a fantastic job repairing my car, it looks brand new. Also, great staff there!

I would like to thank Jimmy a very good job very well done he deserve this big five star

Nelson got my car fixed really quick and detailed. I was very happy with service.

Second time using them for collision repair. Steve was very helpful. Made sure things were correct after repairs.

I would agree with John Doe... Marcus is rude. I am a repeat customer at Vandergriff Collision South -- more than four claims now and never with an issue. I spoke with Marcus on the phone and in the beginning he was very helpful. However, at some point I requested to speak with a supervisor as Marcus appeared unconcerned driving my car was going to do more damage or possibly put me in danger as I drive 30 miles at 11:00 pm alone. Marcus told me in the beginning he was the supervisor over State Farm claims and there was not another supervisor. Then began to tell me there was no reason for me to speak with any other supervisor. At this point I seriously questioned not the content of his message but the delivery which was full of attitude. He actually stated to me, the repeating customer, he was not sure he was going to be able meet my expectations . He did finally admit there is a manager of the shop, gave me his direct number at my request, and transferred me to the voicemail where I left my message. But even at the end he was arguing with me about his customer service being good. If your customer service is good -- then why argue with me? why lie and tell me there is not a supervisor? Someone good with customer service would have said Id be happy to give you the name and number of the supervisor as he is not in the shop at this time and then be done with the conversation. Arguing is not good customer service.

Great Customer Service by Mr Chuck. He called me several times to give updates on my vehicle. I need to tip the person that detailed it. It looked like I just rode off the dealership!!

Bad Customer service, receptionist dressed like she just woke up. She has an attitude problem. Never gave me up date of my vehicle. Never go there people please.

Well,good job , but took way longer than I was told. 2 weeks turned into a month without a car.

Awesome Service. Very pleased and satisfied with the level of service I had. Jimmey at the collision center very prompt with his updates, worked well with the Insurance company and overall it was a good experience.

Marcus was awesome. Very professional and friendly, and got my car fixed a week ahead of time. The workmanship is factory grade and they even gave me a ride home when I dropped my car off there and they also returned my rental car for me to Hertz after my car was ready. Highly recommended!!

Attention to detail definitely wasnt one of their core values here.Picked this place as you would think wherever one of the largest car dealerships in Arlington would take their business would stand behind their work. Thats where you would be wrong.Starting out, had the initial appointment delayed as well as the appointment running into two hours with paperwork any everything. Whatever, maybe it was out of their control.Let them do the repairs they had stated. Ran behind schedule. Happens.Drive the car home. Looks as good as a car can get when the sun is down. Go to bed.Wake up, decide to admire the car.Notice that there are paint specs and grind marks ON THE WINDSHIELD. Just cover the damn thing when youre painting it. Jesus. Upon further inspection, there are actually numerous brackets not attached, paint sprayed every which direction, and pieces straight missing.On top of this, one of their workers had left personal belongings inside of the car and phoned us and asked we return them.Drive back and let them fix the car they were supposed to have fixed in the weeks prior.A few weeks go by, and we get a call saying it should be done the following day.Next day. Nothing.Next day. Nothing.Next day. Get a call to pick up the car. We drive up there to pick up the car. By now we know better. We pop the hood and THERE ARE STILL FREAKING BRACKETS NOT ATTACHED. (Calm down Aaron, the review is almost over.)They tell us that itll take them 15-30 minutes to fix all the brackets, no sweat.LITERALLY 113 MINUTES PASS (I DID THE MATH), and were on our merry way with the car that has had fine sanding work to the windshield.WHATEVER.I am just happy that we have the choice to never come back here again needing any body work.

Marcus was very friendly and professional. He called me keeping me informed as my truck was being repaired. It looks as good as when I bought it new. This is my second time to use Vandergriff Collision South and they came through again. They had a rental waiting for me and returned it for me when my Tundra was ready. Thanks to all the people involved in my repairs.Jerry Burke

They are good and honest. I feel good leaving my vehicle in there hands. Have had to take my vehicle in on two different occasions and was satisfied both times

Got in an accident had my car dropped off there. Never received a call that the car was delivered. Had to go out of my way to find out where my car was. They worked on it for over a month. Took 2 weeks just for them to wright up an estimate. Never provided me with any updates I kept having to call back to get updated. Amanda was the one taking care of it for me and she seemed to never be at work. When I got my car back there was still glass in it from the accident. My black leather seats had caked up white dust all over them, and I was missing my back seat floor mat on the drivers side. And the tint on my window had bubbles in it. Never giving them my business again.

Wow management must not read these reviews, called to today to arrange a drop off and the B%*#€^ that answered the phone had an attitude bigger than Texas. I will go else where, I’m not dealing with bad customer service any more.

Took my car in after it had been hit.. the repairs done were amazing. Couldnt ever tell that it had been hit. all the bolts and clips had been put back in place. taking it there again for hail damage soon... only body shop I trust

Joe was really nice and helpful about my situation. Very nice atmosphere, but they couldnt fix my Bessey.

Great service thanks to Mr. Chuck Nolen who was very helpful, took his time communicating with me and kept me in the loop. Im very grateful for his hard work and the team at Vandergriff Collision South, they did on awesome job with my sons 04 Silver Honda Accord. Looks New!Thanks again!!!

Great service and friendly staff.Did excellent repair and paint job on my car.

Contrary to all the negative reviews they did a great job with my vehicle. Josh who handled my vehicle was very good. All in all a good experience.

These people are very good at their jobs with auto collision repair. Friendly and knowledgeable, nice office and work is very good. My insurance company has them on their list as a preferred repair company and my insurance company is very picky. We have dealt with these people for years, and they have never disa-ppointed us.

My experience was horrific. I was involved in a car accident which caused bumper damage to my vehicle. When I went to pick up my vehicle I noticed the entire back hatch was dis-aligned & you could literally stick your hand into my vehicle from the roof. Water was leaking into my vehicle also. Marcus Denmon called my insurance company immediately, they told him to go ahead & replace the hinges, 3 minutes after I left upset, my insurance gave them approval to do so. At this point, I was impressed that they were going to fix the mess that they created. To make a long story short, almost exactly a year from the day that they fixed it, the problem reoccurred. I was told that all Ford Expeditions (especially the 2004 model) is created with a hole on the roof of the truck & they were not going to warranty their work. I have emails with proof showing that the same work that they have done one year ago has reoccurred. After making 3 trips back & forth, they finished it by giving me this story. They wasted my time & I even had my boss with me who owns a service company & has been in business for over 30 years. He was also completely disgusted at the way this companys representative & the insurance adjuster handled this, because they did NOT! After 3 trips back & forth they left us leaving with the vehicle in the same condition. So, if anybody has a 2004 Ford Expedition that has a hole on top of the right corner of their roof, considering I was told that this is normal & the way they were built....please let me know. Ill NEVER use their services again! They treat their customers awfully & I recommend them to NOBODY!!! FYI...I only gave this company 1 star because they simply will not allow you to post a review with zero stars.

Manager was very helpful

Nice

Great job and detailed before picking up

This place is super. I had my parked car rear-ended outside of my home and the person who hit me had the most shoddy and difficult insurance company. (A local company based out of Addison called Affirmative Insurance - avoid them at all costs!) Ron Daniels was my appraiser at Vandergriff and he did such a terrific job. He coached me along the process of dealing with this company and was very helpful and patient with my situation. When I was finally able to bring my car in, they sent me text updates throughout the process and called me to inform me of new details. The quote for the damage was accurate and not vastly different like some places. My car (a 2012 VW Jetta) took about a week and a half to be fixed, and the work was superb. It honestly looks brand new and was completed to the highest standard. Hoping Ill never have my car hit again, but if I do, Ill definitely be returning. If youre wondering where to take your car, bring it to Vandergriff Collision South!

Professional workmanship and knowledgeable, friendly people in the office for scheduling, checkout and followup along with electronic updates about progress of the work.

Excellent service all went smoothly would recommend to a friend or associate!!!

Did a wonderful job on our truck...thank you guys,, Jimmy was great to work with, just like new.

Horrible customer service. I have been calling for almost 1 month for a return call from Jimmy with NO response. I have spoken with Laurie and Mallory who say they will let him know or they will call me back... still havent heard anything back! For a big company, they sure dont know how to pick employees. If i could rate them a 0 i would!

S-L-O-W heard one of the men in gray shirt laugh about a customer calling too much about when their car will be ready. This location need new managementNever using them again

So far so good... lets see what happens next.

Need to comunicate with the custumers better.

Inside of my truck, driver side on lower dashboard was some kind of compound that discolored the dash ,,also my truck was cleaner than when I picked it up after the repair job ,and had to show them that my left headlight was out of line with the grill and my the guy working with me on my truck argue the point but when I had made a slight adjustment anyway that didnt put it out out of line with the fender Southern damage behind the left headlight that was not repaired

Must be the most incompetent repair shop in DFW. My car has been in their shop for over a month & they have been giving me the same run around every single week. They didnt even acknowledge that they had my car for 5 days until I called to ask about it. Every week Ive had to call them for an update and every time they tell me theyve had to send in another insurance supplement. They mustve sent in @ least 5 by now. How can a repair shop have a car for over a month & still not know what parts need to be replaced? They are full of B.S. excuses & the evening receptionist (Mallory) has an attitude - I called back on a Friday after I was told by the excuses King, Jimmy, that hed call me back on Thursday ( like he has for the past 3 weeks w/o ever actually calling me) and she kept arguing with me that he called me the day before! Dont argue with me, I know who Ive spoken to.Do yourself a favor & go to any other repair shop anywhere else in the Metroplex. This one doesnt even deserve the consideration you gave it to click on it.

👎😢 I thought marcus was rude. He had a self righteous attitude that I didnt care for. They used to be good. Had hail damage did deccent job repairing it. Workmanship wasnt what it used to be though.

Very big collision shop there always busy

Disappointing, save time and just take your Hyundai somewhere else.

Nice people will get you taken care of

Really rubbish service; my car went there after a collision and they have had it for two and a half weeks and still not managed to get an estimate in. They also managed to lose the car and make everyone panic for a day. Furthermore, they keep telling us and our agent that its been sent in when the agency has not received it. Fail Vandergriff.

Great place great service

They have a Corvette specialist! They werent lying, because he did an amazing job!!!

Will never take my car there again. Worst service ever. My car never had any mechanical issues before and after they had the car in the shop for two weeks. When the car was picked up, it wasnt working properly their response was that it was a coincidence.

Great service, factory finish!

Fixed my car didnt fix the lights or re attach my water for the sprayer

Steering wheel had cuts in it , door weatherstrip was pulled off the body, who knows what else I havent discovered

06/25/2018 appointment at 08:30.Poor customer service at front desk.

The worst service Ive ever had is with this service department the collision center their whole operation they lie to you they dont do what they say theyre gonna do-

Bad work for this body shop install fender my Honda Accord crooked,I dont think they are professional body shop if I compare to King service they do better jobs.