Undoubtedly the best cell provider customer service encounter Ive ever had! Jennie was a delight and knew exactly how to help me! Ill be back for sure. Tell her I said hi and thanks and that BigTasty loves his phone!

I spoke with a very professional person and although I was not happy with the wait to have a technician come to my home and resolve my cable TV issue, I was going to give him a very positive review. Unfortunately, when Spectrum called, the call was identified as SPAM RISK! How many people answer a call identified like that? I sure dont! Not fair to the employee who deserved a positive review! Not so positive that I have to wait 5 days to have a technician resolve the issue! 5 stars for Spectrum Customer Service! 0 stars for Spectrum Timely Repair Service!

As Im waiting for 30 min.... For service, only one service desk and a half was having personal conversations with other customers waiting in line the size of Texas. They need way more help. For crying out loud, they have 4 other desks available. However, Rick was the saving grace for me, extremely professional answered all my questions , and then some

Their staff is sooo Slow!! 25 minute wait while there was a personal conversation going on between one customer and staff person!!Also, staff should work on their personality!! How hard is it to be nice???

I have been with Spectrum Wireless for a little over a year now and the service they provide is far more superior than other carriers. The unlimited plan is so affordable and being able to get a new phone every year and paying monthly for is also an excellent service. I doubt I will go back to a conventional cell phone carrier anytime soon, as having Internet gives amazing benefits of having both services.

Person who helped my husband and I talked very quietly, was very hard to hear him. Kept having him repeat himself. Seemed he got fet up and basically dropped what we needed on the counter. We get home to hook it up and it doesnt work. He was supposed to tell us we needed to call a number and the steps to follow. If he did we didnt hear it. Not a great experience

Went in to exchange 2 cable converters. Got served right away and only spent maybe 15 minutes total. Excellent service and I was very satisfied.

Just dont go in there. Worst costumer service I have ever experience! The guys name who took care of me is Wil.

I called wanting to know how.much a basic cable package would be monthly and got transferred 3 times...still did not get an answer. Horrible customer service. They need more training.

I went in to upgrade my daughters phone and I worked with Oscar but Derek was also very helpful

Would give this place 5 stars but they dont provide service where I live. But the customer service their was excellent!!!

Busy and only 3 reps working. This is right before Christmas. I only needed to switch to a new modem.

We have been with Spectrum for a year and for the price is is great. My husband and I went into the store to look into upgrading our devices. Will the sale rep approached us and was very helpful. He answered all our questions and was very knowledgeable. Most off he was very patient as we made decisions that best fit our needs. I would trust Will to provide you will the best and most honest feedback. Thank you Will again for all your help.

Spectrum in general is a hack. I am only waiting for TDS to get to my neighborhood and im gone. It cant possibly be worse than spectrum Costumer service is HORRIBLE, all they do is blame the customer if you call and ask why your internet is not running the speed you pay for. Honestly, anything is better.

I did not have a appointment, but signed into the computer and I didnt have to wait for long. They had 3-4 agents working. I had a fired up younger guy, so I felt good about my service transfer, after trying it over the phone, which, I thought was the wrong info that I received, but it was actually mostly correct and everything that the counter guy had told me was completely wrong. So, I had to spend 2 hours on the phone with a customer service trainee, the next day, to get it settled.

The guy at the door was great. My rep behind the counter was really pushy like she did not want to deal with me. I asked a few questions and she was snappy about it. I would go back for the guy at the door who was great any day

Amazing layout, easy to browse and they leave you alone if you want to look alone. But theyre there for you when you need them as well. I love spectrum. The difference between our old Verizon bill and Spectrum is about $150 bucks a month for just TWO phones. Love spectrum and highly HIGHLY recommend.

I went in to return an internet modem and router, only to be put 5th in line to wait for someone to take my return. Its pretty telling that out of the 5 people waiting, 3 of us were returning equipment. Not to mention everyone else discussing how terrible Spectrum customer service is. There were only 3 employees working in this store that had probably 7+ desks and 1 of the 3 employees was only checking people in. I left after 15 minutes and stopped at a different location and was able to complete my return there in under 5 minutes.

The pay at the kiosk is fast and easy... My service goes out alot though.

Poor customer service; was treated as a number. Raised my monthly rate for internet to $69.99 and never offered me any other lower price options. Too bad was basically the message that i got from talking to them. Later i found out there were options for lower-income customers. Highly unrecommended.

Plan on waiting, and then get little to no help! Here is a phone number, call that.

We have constantly had issues with billing and each representative weve talked to has been no help. We came in ready to cancel our service because no one was helping us or understanding what was wrong. Came in and got with an amazing Representative named Derek. He listened to us and was outraged that we were dealing with this. He was the only representative that actually helped us out with our service issues weve had in the past 3 months. He is a savior in our eyes. Cant do a 5 star because of all the issues weve had with spectrum. But Im hoping if we have more, Derek gets to help us again.

Theyre the worst company for customer experience. Their app doesnt do anything a tech company should be able to do. Youre forced to call in to make any meaningful changes to your service. The local store takes in the equipment and never updates the billing. Every part of this company is kind of lost in the most basic elements of doing their job.

Billy gave me a warm welcome at the door and Wil gave me great service at the desk. Keep up the great work folks!

Carisa papesh sales specialist is a very professional sales person very friendly and nice i give a thumbs up great job

I was the only person in line and the man at the counter told me to sign in. Could have just asked me what I was there for but he decided to waist 5 min of my time

Service was very quick and profesional. My father came in with a bit of an attitude, however the service rep, Oscar, remains polite, profesional, and helpful throughout the visit. Was able to help and go above and beyond in helping my father with the issue we came in with. Very satisfied with the service provided by the employees.

CSR was rude/unfriendly and didnt to enjoy her job at all. I tried to crack a joke and she gave me the death stare for almost 30 seconds which made my anxiety escalate. Didnt know what phones she even had in stock, had a hard time finding my account. I was purposely vague on what kind of phone I wanted because I wanted her to sell me on a phone. Instead she hehawed around and wasted my time. I just walked out. Ive only had one good CSR in the two years with this company, the rest seen miserable and illinformed or poorly trained. Debating on whether or not to switch services yet again...

Horrible customer service, try changing or cancelling any part of your service and you will need 4-6 hours of your day to ensure it happens.

Spectrum charges outrageous prices compared to other providers. For internet and cable you can expect to pay somewhere around the price of $200 or more. Thats for the first year with their slowest internet. after that promotion year thats when they really get you they Jack that price up so good for you, and if youre not really wanting to pay that much for service they will be glad to help you find nothing cheaper. when they jack up the bill after the promotion they will not tell you about it it will be a surprise for you. And Im referring to the most basic internet and the most basic cable to watch a little news. They basically want around $100 just for Internet and over $100 for basic cable, be careful with this company they are happy just to take your money and they will not do anything to try to make you happy in fact it really seems as if they dont even care if they have your business. Ive been with AT&t for 3 years so far I have TV I have internet with movie channels on the TV I paid $50 a month for all of that I paid $50 a month when I started and Im still paying $50 a month three years later I have nice internet I can stream all I want with no problems I have TV with plenty of channels including MTV VH1 Showtime the movie channel and more.anytime I ever called with a question they put a smile on my face spectrum seem to be the complete opposite I tried to ask them to find me something cheaper because all I wanted was a little internet wasnt even interested in TV and its still was twice as much then Im paying for TV and internet when I was with spectrum I was paying 100 bucks a month just for the slowest internet they had they would never help me talking to spectrum on the phone I had to call several times until I just canceled and every time they call and ask for me to join them again I asked them why would I want to pay $100 for internet after your promotion when I pay $50 for internet and TV for the last 3 years when are yall going to wake up is what I tell them. The best part about this I wasnt even aware of when I called AT&t and asked for a price for internet also on a second location it would only cost me $30 more. This is all for their slowest internet because this is all I need I never have buffering issues

Got in right away with an appointment and wanted to upgrade my phone. All in all, the service was good and they had the phone I wanted in stock, but their system wouldnt allow me to get it because of a glitch. It takes 3 to 5 business days to resolve it. I left without the new phone. It wasnt the actual places fault, but the company and technology. Ill have to go back.

Billy, the front greeter, is the best! Never get rid of him! Glad to see him back in the store

Very helpful and informative.

Pierre was an excellent customer service representative. We switched our phone service over and did not know what phone we wanted. He was extremely knowledgeable of all the phones and was able to explain all of the differences.

Spectrum - I have 4 accounts, they have managed to bill all 4 at wildly different rates and will not combine billing and leave me on the phone for 20 minutes when trying to speak with someone in retention - cant wait for more options - yuck.

Borderline scam of a company. Could care less about the customers as long as them dollar bills are flowing. Terrible product & customer services.

The machine they have to pay the bills is fantastic.

Spectrum makes too much money to only have 3 people working and multiple customers waiting 1-2 hours. Absolutely ridiculous.

2 workers waiting on people. I was no. 9 in the queue. Hour and twenty minutes later I finally got waited on. At least 6 unused stations. Good covid safety practices but could use more workers. At least 9 customers were in queue whial I was there.

Couldnt help but did good in referring places

3 hour wait to get a new phone. There was 5 people waiting and after 3 hours there was 12 people in front of me.

This is more of a rating for the company as a whole opposed to this specific location and is focused on internet. A number of years ago I was grand fathered into Spectrum having been a Time Warner customer. Ive been paying $62/month for less than a quarter of the speed compared to what the Spectrum Standard Plan offered at $69/month. I didnt learn of this until I compared my service to others service followed by some research. I since then have upgraded to the Spectrum Standard Plan for less than a few dollars but experienced a multiple fold up-tick in speed. If I hadnt looked into this, Spectrum wouldve kept upping the cost of my prior plan which was at $62/month and less than a quarter of the speed versus their Spectrum Standard Plan which was at $69/month.

Quick and easy to pay my bill

Had to go with my 85 yr old Mom for her account issues. Everybody including the person at the door were super nice and helpful. The issues were taken care of immediately. Was extremely satisfied with our visit. Thank you.

Fast, and they answered my questions quickly. I was greeted at the ant the gentleman was very friendly. Keed up the good work

I Honestly cant believe this company does all these great deals to get you in with them but will not reward long time customers. We have had our internet through Spectrum for 8 years, our internet price just went up $35 per month and they will not do anything to lower it. We constantly get these promotions in the mail and they will not honor the promotion because we are existing customers. My business and my personal internet will no longer be with you spectrum.

Had no problems, but DVR died. First replacement didnt work(reconditioned) second was not a DVR(regular cable box), third worked, people there didnt know difference. Always got good service until now.

Basically useless if you need help with anything. Just sales. There customer service is non-existent. If your lucky they might get your cell phone set up correctly. I wasnt so lucky. Ended up redoing it myself.

Very helpful staff. Made online appointment so they bumped us to the front of the line for assistance. Usual upsell type offers but that is to be expected.

They love to increase their charges periodically. I had them for a couple years and gave up after being charged more repeatedly and being pushed to get add ons.

If you have an appointment, itll be pretty much in and out...if you dont, expect to wait; from a little as 10 minutes to as much as 45...

Super fast service, I was there less than 10 minutes A+++

They gave us a box for our tv without setting it up first and we had to have a technician come to our house. For the excessive price for cable, I expect more.

Its my cable provider I love them

Shady packages, horrible value, dishonest employees. Pricing between in store, online and over the phone service is not uniform. I was even told this from an employee. Stay away.

Horrible wait times

Staff was friendly...worked together to be knowledgeable.Would love them to have another location away from the mall ....

Good service it was a pleasure doing business with good people they went out of the way to do a good job.

I go here monthly and pay a cable bill.

Good service & friendly folks. The wait can get long at times.

Terrible customer service. The rep acted like he didn’t want to interact with anyone and was talking in a very condescending/mean tone. After a long phone call yesterday with a rep on the phone saying we needed new equipment we brought ours in and the rep proceeded to treat us like we were morons. Extremely disappointed.

Derek was really friendly, and fast, thankyou

Wifi Service is extremely choppy even after contacting multiple times to address. Way over price for what they provide.

I give them one star because 0 isn’t an options this entire experience has been a never ending nightmare.First off I went to set up new service early July. Both in store on phone told me and my land lord that we had to do a transfer of responsibility when in fact all they had to do is transfer his service to a new address and start a new one for myself. Them doing the transfer of liability created a major issue with our mobile numbers. They were supposed to have transfer his number stated they transferred his number Removed his info from the account added my card and payment NEVER TRANSFERRED HIS NUMBER OR BANKING INFO! Which I didn’t find out until after added 2 phones to the account. those phones were then charged to his debit card. Spectrum refused to refund him and charge my card. I then just paid it to him in cash and manually changed all the billing info myself using the app. Less than a few day later I get a $233 my service should be less than $150 phones and insurance Included. I call about it they say it’s because I have an active phone already on my account that’s the phone they were supposed to have transferred. Not this is August. We are calling to get my landlords phone my account with out him losing his number he’s had for years. They’re saying it’s NO POSSIBLE WAY TO TRANSFER PHONES FROM ONE ACCOUNT TO ANOTHER. Obviously a lie. I worked for sprint for 7 years as a district manager. Ik that’s bs. I offered in store and on the phone to cancel the new lines under the satisfaction policy until the issue was resolved they told me that it wouldn’t be necessary because my phones weren’t active and that they once the active phone is transferred all the charges associated would be removed and I’d only be charged from the date of activation and forward. I still feeling uneasy ask if I could some still return they told me to take to the store where Katie the store manager who introduced her self a district manager or area manager at the Rome assured me the information about the refund was correct and that if I ran into any issue with it being charged she’d handle it personally. after spending 5 hours a day on the phone with these morons for 6 straight weeks. I still struggled with getting this issue resolved. I went to Katie before the due date of the bill to credit the account. According to customer care she did so but late. My phones were activated sometime between September 14-17 I have August sept and an upcoming October bill due immediately she credits me less than $200 for a $233 mis charge and $145 full month of service because the credit was applied days after she said she would do it as for less than it should have The credit was ineffective. My phone was shut off 4 days after activation im still being charged a full month of service for 4 days. Mind you they too 6 weeks to even acknowledge my problem after telling me to hold off on activating the phones. I go to the store 3 times no Katie everytime I got still til this day she’s always “on her way” I must “sit tight” I email Katie regarding the issue after communicating to expect an email. No response for days I emailed her everyday to follow up yet no response. For 4 days. I finally get a hold of her and she tells me this about how she did what she was supposed to she’s sorry she’ll fix this thing and that thing. Nothing fixed I’m still going days with out service. At this point I canceled my other cell phone with sprint because I was active with spectrum not expecting it to last for 4 days only. Now I’m phone less my clients can’t call me my employees can’t call me my wife can’t call me kids my sick mother etc... I’m missing major money being in this situation yes not only is this costing me money but it’s preventing me a small business owner struggling in the middle of a pandemic to make ends from being able to provide revenues for my staff and family. She says she’ll put in a ticket. I call customer care that clearly states that there is no record of this ticket she submitted. I’m waiting days on days for a nonexistent ticket.

I was told that i had not closed the account, i had closed the account after my fathers death. Once he looked at the account he admitted it was closed. Then was told i couldnt make the final payment because the account was closed. Geez, look before youbopen your mouth.

Fast, easy service and really friendly employees!

Everyone is awesome 😁

I like being able to pay my bill at a kiosk. Takes less time. I like the updated store as well.

Great service even over the phone.

They completely annihilated our spectrum mobile and then offered 90 dollars for 3 months of no service.

Perfect, the gentleman was very knowledgeable and helpful switched att to spectrum for my uncle

Iam dont like the people in the appleton store they sre nasty

Good managerial service

Great service in and out. 15 minutes. Had to replace cable

It’s almost impossible to ever talk to a live person when having issues. They kept raising rates on TV, switched to Hulu live. Saving $90.00 per month.

Ok

Worst customer service I have ever experienced in my entire life. This company really doesnt care about its customers at all. After years of being ripped off and treated like garbage I just couldnt take it anymore. I switched over to Orby TV and I couldnt be happier. I get more channels with Orby than are offered with spectrums basic package and I only pay $40 per month. No exorbitant multiple fees. No hidden costs. I also got a DVR and I dont have to pay extra for it. Just $40 even each month.

I was assisted today in a timely and professional manner. All of the employees were extremely nice and helpful. Do not believe everything you read online because most of the negative reviews on here are left by people who think they’re in the right but mostly in the wrong.

I go there to pay my cable bill nice n easy

I always like coming to this store, considering the staff deals with a lot of emotions from the customers they are always friendly. My big complaint, Spectrum has too many layers to get a solution and you need to do too much legwork, phone, visit, different business units, to get a solution. I believe this store should be set up to take care of ANY customer service, or problem.

Very busy very poor customer service. I have dumped them completely. Milwaukee PC has better internet and cheaper

From the time I started my online chat with Spectrum yesterday until I decided I couldnt wait anymore, it was 6 hours! Today, I went to the Spectrum store in Appleton to return my modem, explain my problem and the man who helped me was not pushy and was extremely helpful. He set up to have a tech come out. My appointment was made for the same day. Travis the tech was on time, very friendly and was able to solve my internet connection problem. I know that Spectrum employees are busy right now, but I cant say enough about their professionalism and support. Thank you!

Called 10/31 to disconnect cable. No issue. Come November 13 and I receive my bill, and it hasn’t changed. Called again, and they say that they updated it and it will be changed in 48 hours. One week later, and guess what?! Nothing has been changed. Over this company!!! Guess they will be getting a visit from me tomorrow.

So far, so terrible! We wanted to switch to Spectrum for a faster internet service. I ordered online and picked up at the store and at the store it was extremely understaffed with many people waiting. Once I got to my turn things went smooth.and fast from that point. I went home to hook it up and was unable to do so as the coax cable did not have a signal. I called and spoke to the tech team and they trouble shot it with me and determined to send a tech out. We made an appointment for the next day from 10-11 am. I received the confirmation call at 6:40 pm the evening prior and was all set. It stated someone would call an hour prior to the appointment. This call never happened and and so at 10:30 am I called and asked where the tech was, they informed me that there was never an appointment scheduled??? Seriously? then why did I get a call at 6:40 PM confirming one? No one could answer that and just said it was never scheduled. After much time on the phone and asking for supervisors I finally got to someone willing to make something happen and he was able to get someone right away. But it was ridiculous that I had to fight so hard to find someone for their mistake.

Great customer service.

The woman that assisted me was friendly and knowledgeable. She gave me a new modem to fix the issue we were experiencing. She also set us up with cable service. It was a good visit.

Its a shame that all other cell phone carriers and that of the like are giving deferred payments while we r all in hardships except spectrum. They dont understand that getting on unemployment is easier said then done. Ive been trying so I have some sort of income but have yet to hear anything do to the increase in the number of people filing. I find it very heartless that spectrum is being so money hungry at this time of unfortunate crisis that is happening. I guess they would rather u pay ur cable or phone bill then put food on the table. Its a real shame and honestly considering taking my business elsewhere even tho the service itself is good. Its the president, CEO, and other employees that are giving a negative name for themselves.

Unplugged last week, didnt call yesterday to cancel internet so charged a full month of service. I know they have the ability to see there was NO connection since last week but NO credit! Returned all equipment today and they wanted me to keep it and bring back in September seeing they were charging me. No thank you! The sooner I DISCONTINUE your service the BETTER!

Billy and Will are awesome. They put a smile on my face. Keep up the good work.

I’d give zero stars if I could. The Worst customer service in store.... my mom died in October, we canceled, brought in death certificate and equipment. We were charged for two additional months. Rep at the store (Natasha) was extremely rude and condescending. She did not make a copy of the cert, nor canceled the service. Real nice taking advantage of a grieving family!!!

One time I hot a really good worker and the other I got a bad worker

The staff is knowledgeable and friendly. Sometimes there is A longer wait than I prefer but its understandable once you get called up. The staffs personalized attention means interactions might take a bit longer but the service makes it all worthwhile.

New payment center is a god sent and much much faster, hours still suck but thank u for installing the machine.

Poor customer service. More worried about luring in new customers than maintaining their relationship with their long-term customers. Price per year goes up continuously and they still have the audacity to send a letter to say because we are so loyal they can give us a new promotional rate that is almost $30 more than what we were paying. No, just no.

Was there to pay my bill machine didnt work .No one to help. There was about 10 people waiting to be helped . Waited 25 minutes had to leave still 10 people waiting to be help.

Horrible company. High prices. Extreamly rude employees. Call centers outsources from other countries.

Upgrade internet, get sent to store for new router. Get sent back as my names not on the account annoying but I get it. Come all the way back with named person to hear “ oh we don’t have anymore of that router. You will have to order one or drive to Appleton. Fool me once shame on me, so I ask if Appleton store has the right one. Green Bay store can’t or just wont call and find out, and if you call yourself you get the same line you got when you first called and they can’t tell you what’s in stock at any store and they have no direct number or transfer to any other store. If you have other options, look into them. In the 5 + years I’ve never spent any shorter amount on time than 20 min on hold, ave around 40-60 min. Wait a week+ for a router to be mailed, all while paying for what your unable to use.

Late 2 days and they cut off my service yet they continued to charge me for 2 more months. Scam business dealings.

We went the to set up our cable. Very friendly and efficient . Had a bit of a wait, about 20 mins on a Thursday around 4:30 or so. Not too bad.

Great help from Oscar! Even though we are a business account (and are second rate based on Spectrum). He was able to provide us with a work around without having to go through Spectrum business no customer service.Thanks Oscar!