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The Pool Team
4380 W Greenville Dr, Appleton, WI 54913, United States
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Te
Review №1

Extremely knowledgeable staff in a decent location. Went in for information on a spa line they do not sell but still was provided with a lot of information and advice. Very good staff for anything pool and hot tub related. Highly recommend if you are in the market at all.

Li
Review №2

Jason and Janelle are very helpful with answering all of our questions. They are very knowledgable and always get the job done. Highly recommend the pool team for any of your pool needs.

Ti
Review №3

They were nice. Quick unload considering no dock.

To
Review №4

Went here for the first time today and the sales member was extremely helpful! I was in and out with everything I needed and all of my questions answered. I will be going back in the future for all my pool needs.

T
Review №5

The Pool Team staff are very professional. When deciding on our hot tub purchase Ryan did not speak poorly about competing brands or dealers, he just pointed out why he thought the brands and models that the Pool Team sold were the best. The owner Jason went above and beyond our expectations to ensure we were satisfied with our new Caldera spa. Eric and Randy are great technicians and made the delivery and setup process a breeze.

Jo
Review №6

Super friendly and helpful with my above ground pool. They gave me a free water test, and Ill be back to buy pool chemicals from them before the summer is out.

Br
Review №7

Julia helped me clean up my water. Well run store. Will be back.

T
Review №8

We are so grateful to Jason and the Pool Team. From start to finish, he has been amazing to work with.. and we recommend them to anyone wanting a pool or hot tub. Our pool experience went so smoothly ... and my kids really enjoyed the workers (Len became our favorite:)Janelle and Jason have been awesome in helping with explaining the maintenance of the pool anytime we have questions.Putting in our pool was one of the easiest projects ever thanks to The Pool Team!

Ma
Review №9

My wife and I couldn’t speak more highly of the job that The Pool Team did to build our new pool. From start to finish, Jason, Janel, and their team made the process incredibly easy and stress free. Great LOCAL company and even better people! 10/10 and A+ all around! Thank you Pool Team!!!Don’t be fooled by other unreasonable reviews.

Ki
Review №10

Jason and his team recently put in a pool in our backyard for us and absolutely love it. We couldnt be more pleased with the pool and the whole process. He is very reliable, professional, knowledgeable and does a great job communicating. His crew is friendly and does great work. If you are looking at getting a pool we would highly recommend The Pool Team - you will not be disappointed. We are so happy we chose The Pool Team!

Br
Review №11

We have only used Pool Team staff to work on our pool since they installed our in ground pool 2012. Everything was running fine until they closed our pool down in the fall of 2017. Upon start up in the spring of 2018 both our pool pump and filter were not operational. Their supplier agreed it seemed to stem from a winterizing issue... we have had nothing but issues with our pump since. We literally had 3 pumps that summer installed and last summer 2 pumps. They will run for a few weeks or months if we are lucky and than they start to hum and wont pump. At close of summer of 2019 same thing happened so knowing going into this summer at start up we would have an issue. Jason wanted the electrician that HE originally contracted to wire the pool equipment to check the electric. They did come out ...tested it and said everything was registering as it should be. Jason installed another pump after that and his exact words were .... Im washing my hands of it! Well, pump is not operational again.. back to humming! Wont turn on - so cant pump the water down to prep for winter close up! We are not pool experts nor do we install pools that is why we hired his company. His unethical business practice of not standing behind his equipment or hired contractor and their work is beyond frustrating. Id think twice before committing to work with them.

St
Review №12

Great place for a hot tub!

Ti
Review №13

Great local business! I exclusively use the Pool Team for all of our repairs and maintenance because they are so much better than any of the other local operations. They are dependable and their Technicians do quality work and provide honest feedback and suggestions!!!!

Da
Review №14

Jason, Janel and their staff are amazing! They go out of their way to help. They helped get our pool up and running and helped when it was time to add a hot tub to the patio. I wouldnt go anywhere else!!

Ra
Review №15

They only want to sell you stuff that they sell all parts that may fit your stuff no go.

Ke
Review №16

This was my first time in the store. Im very pleased with the customer service. All of my questions were answered and I didnt feel silly for asking some questions being a new pool owner. Hopefully I can keep a clean pool to enjoy all season!

Ri
Review №17

Seems like a nice place I went in to buy a pool and they told me they were booked until 2022. Thats awesome for them but I need a pool sooner than that

Am
Review №18

After looking at several different companies, Im so so happy we chose The Pool Team. They completed our pool in a very short amount of time and were open and honest with all communication. The pricing was upfront with 0 surprises. Jason was very quick to respond with any questions or concerns we had. Even after the pool was finished, he has continued to be helpful and educational with my slew of maintenance questions. Highly recommend!

de
Review №19

I was concerned to go here as the previous owner in this location was awful. Been working with The Pool Team since they opened and they are top notch. Happy I gave them a shot.

Ki
Review №20

From beginning to end, it was an absolutely great experience. Eric and Ryan were very knowledgeable and helpful. The price was right and very affordable. Eric delivered and set up everything and told us everything we need to know about owning our hot tub!! Great experience!!!

Co
Review №21

After having an awful and unprofessional experience at Allied Pools, I went to the Pool Team. They were so kind and helpful and considerably more informative and knowledgable than the previous business I had visited. We will definitely be making this our pool supply vendor of choice from here on out!

Me
Review №22

Great company! Great service! Came right out and told me what the problem was and got it taken care of. Had a bad experience with another company and I am very happy everything is taken care of now and you guys were actually a little cheaper anyway. Thank You

Ro
Review №23

Fast and helpful.

Kr
Review №24

The pool team has an incredibly knowledgable staff. Each worker worked in extreme heat so diligently and quick I was amazed! We took down an Intex 20ft round pool and had Pool Team put in an inground 15x30 inground pool. Im a very OCD person and, let me tell ya, I was amazed every morning they were here bright and early already hard at work! PLUS, they actually picked up their messes everyday from cardboard to water bottles, etc! They made it very easy to deal with them, in fact, the owner himself stopped by almost every day to check the progress...WHO does that?In my opinion...why would you not choose The Pool Team?

Ra
Review №25

They were very helpful in helping me get my pool setup with the proper chemicals

Co
Review №26

Very helpful and friendly staff. First time pool owner and The Pool Team helped me keep my pool crystal clear!!

Er
Review №27

Always a very helpful staff. The staff answers questions about everything pool related as required every time I stop there.

ja
Review №28

Always helpful!

Er
Review №29

Ryan at The Pool Team is awesome! Super knowledgeable and gives very detailed information on selection of spas... He is your man if you are in the market for a new Hot Tub or Pool! Thanks Ryan!

Li
Review №30

We are so happy with our pool from Pool Team Its better than we ever imagined !!Our family is enjoying it so muchJason was so easy to work with so true to his wordI’d recommend this place to everyone

Da
Review №31

Price was great!!!Delivered on time !!!Family loves the tub, we all go in every morning.

Br
Review №32

Horrible! Do not use! They they came to fix a bad heating element then fried my mother board. They then said that I needed a different power board and wouldnt continued working on it if I didnt purchase it. So I purchased it from them. I then called back to schedule the fix and they told me they wouldnt work on it at all. $450 dollars later I was worse off than I was. DO NOT USE!!!!!!!!!

Mi
Review №33

Very helpful, not pushy, seem honest and to genuinely want you to have a good experience with your pool.

Mi
Review №34

Store front has been closed randomly at hours when they should be open, the tech who worked on my pool was less than helpful in terms of info on care and upkeep of the pool. They do provide free water testing once a month and seem to be one of only places in town...

An
Review №35

Very helpful and knowledgeable with our pool and hot tub.

Wi
Review №36

Knowledgeable salespeople, good pricing, solid delivery, and good support after purchase

Pa
Review №37

These guys are great. Any pool issues, b they really help out

ga
Review №38

Nice place

Ke
Review №39

Very helpful and friendly

Information
11 Photos
39 Comments
4.7 Rating
  • Address:4380 W Greenville Dr, Appleton, WI 54913, United States
  • Site:http://www.poolteamwi.com/
  • Phone:+1 920-939-3777
Categories
  • Hot tub store
  • Hot tub repair service
  • Outdoor furniture store
  • Swimming pool contractor
  • Swimming pool repair service
  • Swimming pool supply store
Working hours
  • Monday:Closed
  • Tuesday:10am–6pm
  • Wednesday:10am–6pm
  • Thursday:9am–4pm
  • Friday:10am–6pm
  • Saturday:10am–6pm
  • Sunday:10am–4pm
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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