From the time we arrived with our cat the staff was very nice and concerned for our fur baby as well as us. The Dr. was honest with us about our fur babys condition. She was very caring. If anyone has an emergency with their fur baby this is the place to take them. They will get the love from the staff that they need while being separated from their mom and/or dad. Thank you to the staff for being so caring

I literally cannot give this place enough praise. They helped my cat after he got in a bad fight with one of my dogs out of the blue. They kept me updated on him and gave clear instructions on when and how to give his medications. The staff was friendly and understanding. Kitty is home and recovering just fine btw. If I have another pet emergency in the future this is the place I would go.

Everyone was very nice and took a lot of time explaining discharge and meds. 🐾

We needed to let our precious Sequoia Rain go the staff there was very compassionate and understanding brought us right back to a private room allowed us to have as much time as needed and then allowed my wife to hold our puppy as you supposed to sleep. The staff made sure all of the arrangements were made sent a wonderful card and made a beautiful paw print plaque for us to remember her by. If you are ever in need of emergency care for your beloved pet BluePearl Pet Hospital is the place to go.

Last week I had to transport my lab from Green Bay clinic to Appleton due to a complex fracture of his back leg for surgery the following morning. The hospital was very good about keeping me in the loop on what was going on and what to expect even though I would have preferred a few more updates but I understand they can not sit on the phone all day with owners. The text they send that your pet is going into surgery is also nice to so that as an owner you are aware of what is going on. The clinic has also been amazing in fitting me in for post-op visits and bandage changes. Also a few days after having him home, I felt the bandage had shifted and did not want to rush in right away but called for verification on what I should be on the look out for and the staff allowed me to send a picture via email for the doctor to review to ensure everything was okay before I drove over an hour. Overall, this vet has been great for us!

Very glad that they could help. They had a 10 hour wait time in Greenbay!! So we drove to Appleton to get our dog seen. Every thing went great!! Only problem I can say they have is it took forever to get the meds!!! Pharmacy there is very S L O W . . .

We were there for a tragic reason...but the staff were patient and empathetic...just wish we would have been able to bring our puppy back home with us...we are missing her dearly...

We needed extensive care on our husky and appleton was the closest emergency pet hospital around 1.5 hour drive for us. All of the nurses were super helpful and very nice. They gave us updates and ran us tests asap. We had more questions the following day and we called again and they got us answers and again were very super nice! Im so glad to know theres a place I feel safe taking our baby to. Our girl is healing up good and i cant thank blue pearl enough for everything.

Brought in a puppy from my litter at 2 in the morning they were all prepared even though they were busy. The vet and assistants were extremely nice and helpful with what was best for the puppy and also affordable for me. I WILL always be coming to this vet for my emergency even though I live 2 hours away!

To start off, I was very happy with the surgeon and the nurses I spoke with. They were very patient and helped me feel at ease with the whole process.The front desk people and the night vet left A LOT to be desired. The night vet had zero bedside manner when discussing what was wrong and what was needed for my pet to feel better, and focused almost solely on the cost, and did very little to calm me down in such a stressful situation. The front desk person was very rude when I called with a couple of questions upon my return home with my pet, and just kept saying “you’re more than welcome to bring them back in” instead of listening and addressing my questions. Frankly, I expected better.Overall, it’s very expensive, but that is to be expected. I would go back again, but I will lodge a complaint if the receptionist treats me like that again.

Since BluePearl took over this hospital, we have had very positive experiences here. Our Staffie, Ezra, is seen regularly by the dermatologist, Dr. Graham, and her wonderful tech, Megan. We have also sought emergency care here and were very pleased with the staff from the front desk all the way to the surgeon. We felt well-informed on the variety of treatment options that were presented and communication was excellent throughout Ezras stay.

Our dear Liberty had congestive heart failure and had to be put to sleep two weeks ago. I was in a car on the highway (not driving) and I spent 20 minutes on the phone (after 15 on hold) explaining to someone that I wanted to pick up her ashes. They assured me they had the info down and directed me on how to pay the extra expense, which I paid on line that same day. Then, we get a call yesterday that they cremated our little girl with a group and we are not getting her back!!! I get that they felt bad about this, but theyve done nothing for us in return. How about a credit on our bill?? Nope. They offered to make us a stone for her, but wed already done that and what are we supposed to do with it now? I am so angry and hurt by their incompetence. Liberty was a rescue dog. We only had her for 5 years, our home was the only place on earth she felt safe!! I wish I could say Id never use their services again, but with all the vets in the area have such poor emergency service, Im sure we will be forced to.

Had to go here last weekend at 10pm. The receptionist was nothing but rude. If you dont have pet insurance this place will about bankrupt you. Very little compassion from anyone! I get its the only Vet open 24-7 but there is no need for rudeness. The doctor and tech were ok No complaints but the heavier receptionist with the blond hair and glasses needs a different job. Also expected us to wait in the parking lot when we had a child at home. Called me at 1am to pick up our pet. Just ridiculous!

The compassion and care from every staff member was outstanding. My sons cat became very ill and the difficult decision had to be made to do what was best for her. I appreciate the Doctors honesty with us regarding the outcome of prolonging the inevitable. We are very grateful for this facility. RIP Marceline 😞

On friday my boyfriend and i took our dog in at noon because he had bloody bms, they told us that it would take an hour or so to get him checked and that the vet would call us. 2 hours go by and don’t receive a call, so we called and asked how our dog was and they told us that he wasn’t being checked yet. we called again at 4:30 and they said that he was “next in line” to get checked, the vet called us after the last call and told us that he was ok(other information as well) and that we only be waiting an hour for his medicine. we waited LONGER than hour, we went in to go see what was going on, and the receptionist said that it’s taking long because they have bigger emergencies to take care of, and told us that they’d help other dogs with major emergencies before mine, (which we understand but we went in because our dog was also having an emergency) so we felt as if our dog was just pushed aside. we went inside to pay, and they called our dog to be given to us but it took them an hour just to bring him out, then the tall bigger lady with the glasses blonde told me again that there are other dogs that needed to be seen before they bring me my dog. I told her that i was told he would be out shortly, and she degraded my dog once again. We will never go to Blue Pearl again, period.I wish I could rate this place a 0 because that’s what they deserve.

DISHONEST!!! We brought our bunny in because he had a cough and they said he would be out in about 10-15 minutes because they were not backed up. I wanted to kill time while we waited but the vet insisted that we wait there because it would not take long. After waiting a half hour I went inside to see what was taking so long. I was a little upset because I specifically asked if it was going to be longer than a half hour, we wouldn’t wait there. they assured me it would not be that long. They said they looked at her and it wasn’t critical but they had to look at her again. After another hour I got a call saying out bunny is ready to be picked up. We waited ANOTHER 30 minutes before being able to take her home. All this waiting was because the bunny has a cold… HORRIBLE Customer service. Would not have had a problem with the time frame if they were at least honest about it.

Expensive, but such is the price of convenience and necessity. I loved animal referral, and Blue Pearl has been just as helpful. I have doodles who seem to always need care when the regular vet is not available. The vets were wonderful in assisting when my dog got a fishing lure caught in her leg while swimming, and when my other doodle had a bad ear infection, and the regular vet couldnt see him for a week. So glad that they are there when needed.

Said my dog looked happy so they turned us away. Lady working the desk was very rude that we didnt call ahead for an emergency.

No compassion what so ever! Brought my dog here this evening because he is pacing, panting, walking side ways, has red eyes, shaking his head back and forth, he yelped when I touch is ear and they refused to see him because it wasnt an emergency! My dog is in pain and something is wrong and they turned him away! What horrible people. They say they care about animals what a bunch of lies!! The lady was rude when she told us too. Dont know how to show any compassion? It may just be a dog to you but he is our family. I asked her just to look in his ear and she said she would have to sedate him first so he didnt bite her. He doesnt bite! She probably just said that cuz he is a bully breed!

They were great with My baby boy. He threw his back out. Took excellent care of him. Thank God they are there.God Bless each and every one of them.

Very respectful and caring, reasonably priced considering emergency vets. Brought my 2 cats in with dog bites/ wounds and concerned about the injuries I couldnt see. They were very informative and gave the meds before releasing them back in our care.

This facility is a 24/7 emergency location for pet emergency. We had to rush our dog there after hours. They were caring and explained the situation clearly. Dr Erickson gave us the options available. We had to say good by to our friend. This service is very expensive but its like an emergency room for pets. I appreciate this is service is available.

They did a really good job of helping my best friend with her dog. They worked fast and gave us fast news and worked fast to get everything going. Thank you guys so much for all the help

Very good with our pet. Was a little slow

Over the weekend our senior dog was experiencing continued diarrhea and vomiting. He ended up having a severe case of gastroenteritis. Our regular vet would not accommodate us, even though they were open until 3pm Saturday. Our dog wasnt going to make it to Monday, so I called Blue Pearl in Appleton, WI. They said come right in and warned us about the 3-6 hour wait. They were waiting for us and since we came at a good time, triaged him and took him right back. We waited in our car, which I prefer anyway. After a while, Dr. Erickson called and updated us. I love her. She suggested only tests that were necessary. A while later, she called again to give us test results. A couple hours later, our dog walked out looking 500% better than when we took him in. I have nothing but praise for this experience. Yes, it took 4.5 hours, but they warned us and it is emergency care after all. Very VERY impressed. Very clean facility and friendly people. I am happy to know they are there for future needs.

My pooch had yo have surgery..the docs and staff were very caring and continued following up after she was home.

Dr McDonald in Opthalmology is THE BEST! When there is an emergency, we never had an issue having our furbabies attended to without the best of care. Unfortunately, we experienced having one of out sweeties euthanized to,just last Sunday. The Vet was empathetic, gave us time to prepare, used a sedative first which was much easier on us. She was great! We loved Dr McDonald and her Vet Asst, Angie so much and so did out little Lilah (Delilah) girl♥️. Thank you for only delivering the best of care over the last 3 years for her and giving her the gift of sight back! Thank you all for taking good care of her up until her last snuggle♥️Love, R&D

Professional. Good owner communications in the morning, but not later in the day. Also, need to have better protocols toward Covid rules---stranded in hot cars for hours is not acceptable. They need to figure out socially distant owner stations in that expansive lobby of theirs.

The other night our healthy cat started having seizures and this was the only place open. Everyone was very professional. In the end we had to make the difficult decision to put our Orange Boy to sleep and we were glad to be able to be with him in the end. Thank you for allowing him to be able to pass with dignity.

Patched my old beagle mix up, took longer than expected but there were real emergencies to wait for. Understandable. Overall my dog and I were fully taken care of 👍

They are wonderful there! They are fully prepared for your arrival and are extremely friendly but direct. Great for you and your pet! Clean facility too! Hands down the best place to go!

Our large dog, Bear had FHO surgery this past Friday and we are so thankful to Dr. Ryan for his work. Bear had a very good experience and is now on the mend. Dr. Ryan and the staff were very helpful with any questions we had regarding surgery and aftercare. We felt like he was in good hands and being taken care of the entire time.This is Bear’s second big surgery with this office and both times we have been extremely happy with the results and the way things have gone. We would recommend going here. (:

The day we had to send our sweet Stella over the Rainbow Bridge, we were unable to get into our own vet. The staff here was amazing, very sympathetic and let us spend as much time with our girl as we wanted. They even allowed us to bring our other dog in to be with her, as well. They made this incredibly difficult time for us a bit easier and can’t thank them enough. Having her ashes and paw prints is our constant reminder of our Stella and it helps to know shes home. Thank you for your kindness 😍

Called them at 10:00 pm on a Sunday night to tell them my dog had started scratching her ears earlier that day. Thought I could wait till am, but she started to whine in pain. I was told they were only taking real emergencies or critical animals. So a dog in pain isnt emergent? Offered no advice even to help her thru the night. Weve taken other dogs there before when it was the Animal Referral Center - we were never told not to come. They were awesome! Blue Pearl - you guys are just heartless! You dont even deserve one star!

My mothers cherished 18 year old dog went from bad to worse over the course of just a couple days. The decision was made to put her to sleep. Being a holiday weekend, we had no other option than the 24hr BluePearl Hospital. They were so nice and helped us through this difficult time. We were touched by the compassion of all the staff.

Great, caring staff. My kitten was fine and they didnt charge me for the tech to give him a quick look in the waiting room. Thanks!

We had to bring our cat in for something that we thought was an emergency, and they handled everything with care, grace and poise. They were very responsive to our questions, and very happy to give us updates when we requested them. Our Kitty, Snarf, was feeling yucky and she scared us because her back legs werent working great, but after an X-ray and some pain medications, the doctor gave us all of the information we needed to make sure she feels better in the future. They are also great in the fact that they will tell you the cost of a procedure before they do it, so you can opt out of it if you prefer. Very caring staff, and very caring veterinarian, they went above and beyond to make sure that we were comfortable, updated and cared for. Thank you very much for being as professional as you are, and while I dont hope to see you again for the same reasons, we wouldnt have to think twice before bringing any of our animals here. Thank you very much!

Vets these days are over the moon busy and emergency vets even more so. They got us in, took excellent care of our dog, and explained everything clearly. Thanks Dr. Graham and Blue Pearl.

Treated my kitty with the best of care. Definitely recommend if needed

Had to put our cat downThey are under staffed hard working and compassionate

Why is it I have been calling for an hour now and I keep getting hung up on. Not even a mailbox to leave a message on for a call back? I see this organization has been around for a while. How are there no phone lines to reach you?? Seems like pretty generic and common sense to have a mailbox or at least someone that is paid to answer phones and direct calls. Im very disappointed in how this place is giving off its first appearance.

The staff was so wonderful during my most traumatic and hardest nights of my life. They did everything they could for me and my pet. I only wish they would have let me bring my cat in the first time I called.

I brought my dog there because she needed emergency surgery. Unfortunately my dog did not make it through the surgery, but the surgeon and staff were so compassionate and caring. Kept me updated every step of the way and called me after to make sure I was okay. I was devastated but their compassionate staff helped me through so thank you 🙏

We have used this vet a number of times for emergencies or after-hours/weekend vet care. The staff is great & we rellay like this animal hospital a lot. They get 4 stars instead of 5 because of the price - it can be pretty expensive, especially in emergency situations.

Very compassionate people who were very nice when we had to take our dog in. Thank you for everything

On an early Sunday evening, my Morkie puppy got a small stick lodged across the roof of his mouth, we had to take him in to have it removed. I was very worried about it causing splinters or cuts and also about the first time he would have to be sedated. The staff was ABSOLUTELY FANTASTIC, they took him back and got it out without any further incident. They made me feel so much better with their caring demeanor and knowledge. Super quick and efficient. Thank you to Amy the receptionist, the second shift techs and especially Dr Stephanie Brock. Would recommend to anyone, my little guy had the best possible experience!

This place is horrible, doesn’t have good service, nobody knows how to answer their phones, and lastly doesn’t know how to treat a dog properly.. I wasted almost $300 dollars on my 7 week year old puppy, and didn’t even get the right answers.. called this place because my dog wouldn’t eat, had the runs, and kept vomiting. We told them we wanted her to get tested for Parvo, and the test came back negative. They told us they were gonna run some tests, and we agreed to do whatever they needed to figure out what was wrong with her.. They gave our dog 5 different medications, and told us “she was a very healthy dog” 3 days later we ended up calling our primary vet because her symptoms kept getting worse… We went to our normal vet, and found out she had Coccidia! I wasted almost $300 for a dog that wasn’t even treated for the right thing.. This place is terrible. When I called to complain I couldn’t get thru, everyone was rude, and supposedly they did “the right treatment” don’t waste your money on them, they ain’t worth your time!

Almost had to sell an organ to pay for them just to look at him not to mention they charged us 100 dollars for a two weeks prescription just to find out you can get a months supply for 27 dollars. Its just sad that they take advantage of people in emergency situations. The last few times we went there we tried to get to our normal vet that day and they couldnt fit us in so we had no choice. Must have hundreds of dollars just to walk in the door.

I understand triage, but they clearly do not understand the stress of a pet owner having to wait. And wait and wait for hours without being given any updates on whether or not your pet has even been seen yet. Reception area is LOUD and vocal about personal matters, and the staff was on the defensive as soon as you try to ask questions. Another couple ahead of me were equally distraught with the no update waiting, and I heard another woman on her phone explaining to family/friend that she also had been waiting without ever being updated. POOR CUSTOMER SERVICE. COLD. UNCARING. UNWILLING TO HEAR A COMPLAINT. .

The Doctors , Nurses n all the other ones that work there are absolutely amazing they go above n beyond!!! ❤❤ Thank you to all!!!

Dr. Cole covered all tests efficiently and answered all our questions. It did seem weird sitting in the parking lot, talking on the phone with the doctor. But thats how it is today. Staff was very nice and helpful also.

Friendly staff. Very professionable. Clean rooms ! Excellent service !

I am seriously so happy with how they handled my little kitten. I only had to wait an hour. Definitely didn’t feel like they were trying to steal money, I saw a lot of reviews in my car while I was waiting and got scared honestly but I couldn’t recommend coming here enough. My little kitten storm went home a happy guy with exactly with what he needed ❤️ Thank you guys❤️

Unfortunately our 3 yr old pom fell ill suddenly & we were an hour away from Blue Pearl and when we arrived they immediately grabbed him and came to talk with us. We were given options on what to do but we were given full support from the Vet that a choice was made. We did loose him and its. Been a real lossOur experience was so PROFESSIONAL . NOTHING could have been more rewarding. We have cried every day since but we were so lucky to have Blue Pearl on our side. Thank with great APPRECIATION

Incredibly kind staff and veterinarians. Everyone teated me and my pet with respect and great care.

The interaction between the service desk and customer was awful. Wendy the secretary was very inpatient and almost rude upon my arrival. First because I didnt make a appointment, (its EMERGENCY CARE) who makes appointments with the emergency room? Secondly because I asked for other emergency veterinary offices in the area because I wanted to ask about pricing because if you have ever been in that position you know that emergency vets and very expensive. She made it seem like I wasnt concerned about my animals wellbeing because I dont have unlimited financial resources. I then asked if I could go with my pet for the initial examination and then she proceeded to almost shame me for even considering going with him during the current covid-19 situation. After I agreed to have him treated there without me being present the actual veterinarian was great, she was helpful in answering all questions I had and addressing concerns that came up. The medical treatment that my dog received was very good and I am thankful for that. However the problems didnt come to an end there. The next day I called to ask about the wound care and re-bandaging because I was not sent home with any instructions other than medication dosages. They vehemently advised me that I was to come back every day and have that taken care of by a technician (which of course would be $135.00 every day for 2 weeks for their fee) thats $1890.00 dollars to change bandages! When I said that I can change the dressing myself the technician was not interested in helping me with any instructions, only repeated herself in recommending that I return daily. I then went to Walgreens and spoke with the pharmacist who was happy to suggest the process of proper wound care and also helped me get the correct gauze and packaging for the whole process. So besides the good veterinarian who treated my dog, my experience with BluePearl pet hospital was awful its frightening when youre pet is injured and the last thing you need is staff who is judgmental and abrasive... worst customer service ever! If you are able to, go to Madison emergency veterinary or anywhere else other than here... never again!!!

Unfortunately my cat was at the end of life when my regular vet wasnt open on Saturday afternoon. The place they referred to was BluePearl. After seeing the one-star reviews, I was pretty concerned. I had no other choice, so made an appointment to come in. They were very quick, they took care of him with pain medication, and were very professional. Cant recommend them enough, especially considering the situation.

Terrible organization!. Called them to get our cat in who had a terrible infection. Said theubwouldnt see him. Said it wasnt critical enough yet. Asked if I had to wait till my cat got sepsis and would need to be euthanized before they would see him. Their response wasour doctors wont see him. Quite the garbage pet clinic. Try somewhere else.

I know, I know the price can be a shocker. But just knowing my dog was WELL taken care of 24/7, that should count for everything. They were up front about everything and treated him with best care.

Thank you SO much for healing our baby girl. We do not know what we would have done without you.

Absolutely horrible. Were in the parking lot with our cat who just had a seizure. We called our normal vet and we were told to bring her here. We called in-as per their rules- and were told they wont see us. Whats the point of an emergency animal clinic, if you cant bring your pet in for an EMERGENCY???

Several years ago, we brought our dog in because she seemed uncomfortable in her back half, didn’t want to walk etc. the vet there told us nothing was wrong, and it was “probably just her hair growing back around her butt irritating her” (she’s a Pom, so she gets that area trimmed to keep it clean and has her entire life without issue.) I knew that wasn’t it so I took her to another vet the next day, who determined she injured her back (IVDD) and needed some meds and rest.I just tried to take my cat there because she’s been extremely lethargic and won’t open her eyes, and they declined to see us because they’re “only seeing life threatening cases right now.”Completely useless, unhelpful, and frustrating. How do you determine if it’s a life threatening issue without even trying to ask a question or act like you care??If you have any other option, don’t go here.

Very friendly and knowledgeable staff. Yes the prices are higher than your everyday veterinarian but these are mostly specialists. If your pet is considered a family member, this place will help them live the longest and best life possible

I called because of an emergency I had with my dog. They would not take him in and said he had to suffer all night and wait until the morning! This is supposed to be an emergency clinic, but will not see your animal because there staff called in due to having the first nice day of spring. The receptionist also would not let me talk to a vet and transferred me to the other receptionist saying we cant do anything you need to wait until morning. It was a very frustrating experience and was shocking to me that they would let my dog be in agonizing pain all night. If your animal needs emergency help you might as well look somewhere else right away because this place does not want to do there job!

Excellent service. Prompt response to our issues even on a Sunday night.

We had a very serious health crisis with our Brittany Spaniel and BluePearl was exceptional with communication and updates any time of day or night. I am truly appreciative for their clarity of information, kindness, and all they did trying to save her.

My dads puppy passed that got him in quick and didnt charge alot for his dog ern. I do remmoned them

If I could rate it less than one star I would. We had a 7 p.m. appointment for our dog. We could not come in due to their C-19 restrictions even though we were vaccinated many months ago. My wife has now been sitting in her car for four hours and has heard nothing regarding our dog from the hospital. I cant imagine my dogs fear of being left alone. He was already in pain. This place is not a caring place to take your pet and at this point I have to say the staff cares little about your pet as well. Please research other health care options for your pet before coming here. You and your pet will regret coming here. This place is nothing more than a money making machine for the vets that work here. There is no compassion for the pet owner. Please read all the other one star reviews. This same theme runs through them all.

They were very good treating the cat an knowledgeable

Poor service. They didnt know what they were doing. After chasing a diagnosis, they did not follow their own discharge instructions. We had to make another appt with our vet to finish out the course of antibiotics.

They good on explaining stuff but they just do things with out permission and they tell u one price and jack it up so really got to be careful and watch what they do bc they will ring u up high before they tell u anything else

Shadow had a second stroke in a month and she wasnt going to recover this time. We decided it was time to let her go. The staff was very supportive and understanding. They made a difficult time a little easier.

They were wonderful. And very caring with me when i had to put my dog to sleep.

Having to take your pet to the hospital can be very devastating. I found the staff at Blue Pearl to be kind and compassionate. They treated me and my pet with respect. Although I had to leave the hospital without my pet I still felt comforted.

The communication and staff demeanor was very poor. The experience was very disappointing, having felt like our pet didnt deserve the care it needed (even though its supposed to be a 24/7 service and were at their mercy when all other clinics are closed, ex: a long weekend.) The procedures for curbside services are not efficient, causing much longer wait times and delays. The fees for our services were however reasonable.

Called before bringing a kitten in and was told to not come because of so many critical patients already there. So incredibly rude on the phone and didn’t attempt to offer any advice. Will not be going here in the future.

Very busy when we went at noon so it took a little longer. We still really love Dr. Gingerich, so we dont mind the wait.

Im so thankful to them for taking care of our little girl and finding out what was wrong.

Emergency treatment for my cat. Treated and brought him home. Doing well.

I feel like they killed my 5 year old, otherwise completely healthy cat. Let me tell you why I feel this way. I brought him in on a Thursday after being referred there from the Green Bay Blue Pearl Animal Hospital (because they could not do the surgery my cat needed). This was an emergency surgery since he had a bowel obstruction and I was told I needed to hand him off and wait in the car (or leave) and they would call me after they get to him for the consultation. The surgery wouldnt be performed until hours later due to availability. I felt some of the staff had very little compassion for my sadness. He was my heart kitty. He was a Blue Tabby Birman Purebred. I got very little consultation and their communication process is appalling. They need to give better consideration and take more time to talk with owners (mine was ONLY OVER THE PHONE- when you want it to be face to face) prior to doing procedures and giving medications. I simply got a text stating Your cat is heading in to surgery now and it was a no reply text. THESE ARE OUR FAMILY. I thought they would have known that Ketamine anesthesia is lethal to purebred Birmans (and ragdolls for that matter). But they gave him Ketamine without discussing it with me. He didnt wake up from the anesthesia and they gave him a reversal medication but my baby never recovered. How can animal professionals not know that Ketamine shouldnt be used?! If they would have used a different anesthesia and not had to totally drug him up after with the procedure, I believe with 100% certainty that he would have come out on the other side. It was a single concern with no complications during the surgery and the item was completely removed without any problem. I am beyond heartbroken and in the end they charged me $5,500 and called me to tell me that it would be an additional $800-$1200 PER DAY to treat him so I had to make a decision. All that money and we lost him anyway. They make sure you pay before you leave with your dead pet too. I wish I could give less than one star. The two exceptions I felt that cared and listened to me were Dr. Leonard and Dr. VendeHey who took care of him in his final days (after the surgery).

I was referred here by my primary vet. I drove three hours and upon arrival, they were ready to take my puppy in. He needed emergency surgery due to swallowing a sewing needle. From the receptionist to every vet tech, Vet & surgeon, everyone was beyond nice. The facility is beautiful & clean! The staff are phenomenal & have so much compassion for their job. Everyone was thorough and upfront about what to expect. The surgeon himself called me to update right after surgery. They said I could call anytime. I ended up calling at 11 and got through right away. You can call 24/7 and check up. Ive never been so pleased with my dogs care!! Be sure to have a check or credit card with you when you go, they also take credit care.

Our dog, Henry, became very sick in January and we brought him to BluePearl to get him some help. At that point, we had already been working with our primary vet for a couple of months trying to resolve a nasty infection on his leg which was continuing to get worse. When we brought him to BluePearl, they recommended running some tests and we eventually decided to have him hospitalized. He stayed at BluePearl for a few days. We were very worried while he stayed there not only because he was so sick but because Henry gets stressed out very easily and is not comfortable with strangers. We received his test results a few days after his hospital stay and it was not good news; Henry was diagnosed with cancer. Since then, Henry has been seeing an oncologist and dermatologist from another practice a couple hours away but we have also been using BluePearl’s services when we can because of the distance.We have probably visited BluePearl 15+ times since January so if anyone can give a legitimate review of this place, I think it’s me. We have worked with many receptionists, vet techs and veterinarians at this location in the last three months and every last person we have worked with has been wonderful. Their team of veterinarians has been incredibly knowledgeable and honest through this whole process. The amount of care, empathy and patience the staff showed our little family will never be forgotten.Things to note: They see patients based on how critical they are so you may have to wait longer than at your primary vet. The services they provide can be pricey just like all veterinary care but they try to give you accurate estimates as they go. With COVID, you can’t always go to the room with your pet and that stinks - but know that they are taking very good care of your pet inside and will call you with updates or if there are any issues/concerns.Thank you to everyone at BluePearl in Appleton for helping Henry and us through this difficult time!

Fantastic staff! We were able to be seen immediately and were given options for treatment. Very happy with the services we received 😀

The staff was so caring and understanding when I had to put my dog down. They even found a heart murmur we didnt even know about. They are angels in disguise!

My small dog blew out her crucible ligament. I was referred there by our local emergency vet. Drove down, had a consult with the vet, advised they could do the surgery and gave me an open quote of $3400 to $4200; not itemized. Scheduled the surgery and drove the two hours back home. Drove down early in the morning of surgery dropped my dog off drove two hours back again and at two in the afternoon they finally called me to tell me they couldn’t perform the surgery because the veterinarian that I had the consult with said he needed to do more calculations. He advised that the x-rays from the emergency vet were off, and when he did his own just prior to surgery he felt he needed to do two procedures. They told me to come down and pick up the dog they would reschedule the surgery. When I picked up my dog she looked terrible , they had already put her under, they did the x-rays and bloodwork. So they had her all prepped and ready to go into surgery and then he decided he couldn’t do the surgery. They charged me $900 and he did absolutely nothing. Me another estimate, of $3600 to $4200 after paying $900. I was so distraught I went back to my emergency vet and he recommended Madison emergency care. I took my dog to Madison and met with them. They advised they could do the two procedures the vet in Appleton recommended. Scheduled the surgery and the day of the surgery I received a call from the veterinarian at Madison emergency, he advised he only had to do the one original procedure. He did his calculations and they were way off from the calculations of the vet in Appleton. So he brought in a colleague who did some calculations and they matched with his were. Then he looked at the x-rays from my local emergency vet and their x-rays and calculations matched the emergency vet. He advised that he cannot figure out how the emergency vet in Appleton got his numbers. Madison actually gave me a refund because this procedure was less complicated than what Appleton had suggested. This was almost 2 years ago and my dog is doing excellent. The staff and the veterinarian at Madison were the best I have ever seen. I called Appleton and asked for a partial refund and explain that three Vets had the same conclusion that was completely different than their vet had. The office manager is one of the most rude women I have ever met. She refused any kind of a refund. A procedure that should’ve cost $3200 ended up costing me over 5000 because of the incompetence at the Appleton emergency vet. I now have noted that the veterinarian I dealt with at the time does not seem to be employed there anymore.

Normally don’t do this to start off with. I leave for vacation on the 28th of April and my cat has symptoms of a UTI. He had one 4 years earlier and ended up very sick. I call his normal vet 2 days ago and could not get an appointment until September. They told me to call here and get an appointment. I set one up for today and we got him there. We got there and brought him in and we went over all of the paperwork. The assistant then told us she would be right back, when she returned and told he was not an emergency. Then told us to call our normal vet again. We want to treat him before gets really sick again, but they obviously do not care. They are more concerned with the money they make instead caring for all animals. Greed, this completely disgusting and disheartening. I would never recommend them to anyone!!!

They got my fur baby stable. We are on the road to recovery with a few tweaks from her primary care doctor! Thank God for a 24 hour care facility! Thank you, Blue Pearl!

Didnt make the dog comfortable or bandage him for $200 took him in the way he was and took him out the same way. They didnt give him anything for the pain. Will never go there again

My cat was throwing up night before and just as we thought it was over he started to throw up next day. County view was too busy so they referred us here. I was hesitant because I know they are expensive. However my pets are everything to me so I took him over immediately. The staff of amazing and very professional. Dr. Graham kept me well informed of what was going on in terms of testing. This is a wonderful place that I highly recommend if you have a pet emergency.

Guess they get a star as I have no choice. The coldest place you can imagine. Leave the dog in a dirty kennel. The doctor will call you on the phone for your consultation. How do you know who the Dr.is or what theyre going to do? Im expected to sit in the car for 210 bucks.

Tool very good care of Bella and worked with out schedules

1 star only because 0 isnt an option. I first took my baby girl in for respiratory issues that I TOLD them basically appeared overnight.instead of bringing in a diagnostician they sent in a surgeon on the assumption that she needed a $4000 brachycephalic surgery because she was a bulldoggeWithin 24 hours I told them they assumed incorrectly and that their surgery fixed NOTHING!! Instead of calling me back in to do the right thing and correct their mistake and help my baby girl I was told for approximately another $2,000 they would do a sedated CT and see if they could find the problem (which of course would entail MORE $$ to then correct the problem)While I worked to gain more money my girl continually experienced bouts of aspiration pneumonia and respiratory issues. Finally I was ready, I brought her in as she faced another bout of aspiration pneumonia. When I brought her there she had normal rate and rhythm. Spoke to vet in middle of the night to get to get her past history. I requested and was DENIED visitation.9 am was told she needed hi flow oxygen but hadnt started during the night because they needed approval for the extra $800. Uhm really?? Number 1 I had written another $3000 check for downpayment on her projected care and Number 2 most importantly I Spoke to a vet IN PERSON around 3 am and no permission was asked of me!! (I brought her in for respiratory issues) her rate of respiration was high again at 9 am. I asked AGAIN to visit ( because my presence calms her) and AGAIN was denied. The vet said they would get started right away and I could visit around 1 pm.At 10:34 I received a phone call (I was sitting in parking lot refusing to leave my girl) telling me she had gone into cardiac arrest as they were getting ready to start hi flow (over an hour later??). I shocked them by saying Id be inside within a minute.I burst into the back area without being let in. What I saw was something no loved one should ever see! It was like a TV version of life saving measures! My baby was clearly dead long before then. (I work in medical field but anybody with eyes could tell she had been dead awhile) And of course they lied about everything!Did I mention on that 9 am phone call the critical care vet actually LISTENED to what I had been saying for MONTHS and stated that the problem sounded like it was a hiatal hernia ALL ALONG and once they had her breathing issues back on track theyd scope to confirm it!! I lost my baby, my world because THEY CHARGED ME $3500 TO OPERATE ON THE WRONG END BASED ON AN ASSUMPTION AND I LOST HER!! Worst part is they dont give a flying .... fig!! And would charge me more if they could figure out a way!!Save your beloved family member (and money) and go BASICALLY ANYWHERE BUT HERE!!If she were 2 legged youd be charged with manslaughter!! The most appalling part is that even a MANAGER of the facility knows what/where/how they killed her (over sedation on a compromised respiratory system) and completely neglecting the oxygen requirements needed (thats why we were there) to be able to regain control of her breathing. Not to mention charging me over $3500 for an unnecessary surgery done based solely on ASSUMPTION! AND missing the surgery she ACTUALLY needed! She suffered for months! as her oxygen needs were still being ignored a diagnostician LISTENED to me and realized what her issue had been this whole time and said wed get her fixed up as soon as her breathing was under control (again admitting she STILL DESPERATELY NEEDED support 13 THIRTEEN HOURS AFTER ADMISSION and still was Not receiving it!)The 13th hour my baby girl DIED ALONE IN UNNECESSARY DISTRESS ON HER 1ST FIRST BIRTHDAY) Let that soak in!!I LOVE YOU and am so sorry!1 yr later start getting them to the rating they deserve! Havent forgotten about you FVARC. Dont forget me because I WILL find someone to listen and not let you get away with this travesty!

Because of this covid, I dont like things how they do things, when your worry about your pet and they pick and choose which dogs even when you call set appointment and drive 45 miles and they turn you down because they dont think your dog is sick enough.

Im So Very Pleased And Grateful!I cant thank Dr. Bruce and everyone at the Animal Referral Hospital enough for helping our little Marla. She is a Pectus Excavatum (funnel chest) cat.Dr. Bruce trained with the doctor who developed the procedure that was performed and I felt very comfortable with his skills. He explained my options clearly and I never felt pressured to do anything.Pricing was very reasonable for my services. They were explained clearly. Everything fell within what I was told (we had no complications, so that was a factor as well). They also kept my regular vet informed of everything that was going on.My daughter has used this hospital for her dog and was pleased. This is why I chose them. I drove 2 hours one way to take Marla here and I am so so happy we did it! I highly recommend them to anyone!

We had found out early on a Thursday morning at our vet..that our 14 yr old Chihuahua jakers was not doing well at all.his kidneys and liver where failing after a long battle with CHF. Our regular vet said we could take him home and bring him in friday to put him to sleep.our vet thought he should be fine for the night and then we could spend one last day with our little baby...it was a restless night to say the least..jakers couldnt get up to use poddie pads..we carried him couldnt walk..he was so weak he had started whining and you could tell he was suffering...so what do u do when your vets not open..we called blue pearl animal hospital..they said we could come right in.they put us in a nice room..put an iv in jakers..they where kind..sympathetic and gave us as much time as we wanted before and after.it was very hard...but peaceful.im very thankful to the staff and Dr for their help in a very difficult time.

We brought our dog in after he was “attacked” by an unleashed dog during a walk. Everyone was polite, professional, and made us feel at ease. For emergency services, we thought the price was very reasonable and well communicated to us. If we were to have another pet emergency, we would not hesitate to bring our dog here again.

I hope this helps others who find themselves in the position of where they love their pet so much, but cant afford or will put themselves into debt when the unexpected costs of pet care strike.My vet in green bay found a lump in our dog’s abdominal area. They performed an exploratory surgery, ultra sounds, x-rays, biopsy and much more and determined it to be an enlarged lymph node that was non-cancerous. We were refereed to BluePearl or the UW Veterinary Clinic to have the lymph node removed out of precaution and the vet in green bay did not feel comfortable removing it due to its location. We chose BluePearl due to its distance to us. We paid $140 for the surgical consultation and drove 2 hours to Bluepearl. Got the phone call from the surgeon who thinks based on what he felt externally that it is cancer despite lab results and what our vet said. I asked Bluepearls surgeon if he had contacted our surgeon who opened her up what he thought based on literally holding it in his hand. He said he does NOT do that. My thoughts on that are, why wouldnt he want to know what the surgeon who saw it first-hand thought about his prognosis of it possibly being cancer just from feeling it externally despite all other results?! Bluepearls surgeon now said our dog needed a CT scan and quoted us $2500 to do so. I said I could not afford that and was here for consult on just the surgery to have it removed and I preferred to just have it removed then we can have it tested again if need be as my vet in green bay suggested. He would NOT do anything without the $2500 CT scan then surgery started at $3500. That is $6000 minimum UP FRONT, there is no payment plan options it is cash or credit or no service. Now when I called them to set up this appointment I asked about costs and they played stupid with me acting like it wouldnt cost me my arm and my leg. After voicing my concern about the costs I told them I wished that they would speak with the surgeon and vet in green bay and BluePearl REFUSED to. I told them no to the surgery as I would look elsewhere (thank GOD I did) as I could not afford it. They told me I could come get my dog, so I told them I was on my way and in 10/15minutes I’d be there. Five minutes after I hung up with them they called me asking where I was and made it seem like it was such an inconvenience for them that I did not wait in my car in the parking lot even though I told them at check-in that I had my daughter with and even ASKED if I could leave the parking lot to get her something to eat/drink with which the receptionist replied that it was no problem the appointment would take 45minutes to an hour and they would be calling with updates anyways. I did talk to the manager at BluePearl who was going to speak to the surgeon about his unprofessionalism on the phone and refusing to talk to my vet in green bay. Her words made it seem like she cared, but her attitude said the opposite. She was supposed to get back to me with an update, but she never did, surprise surprise. I wasted $140 that could have went to having her lymph node removed on a 5 minute surgery consult with Bluepearl. To sum it up....BLUEPEARL DOES NOT CARE ABOUT YOUR ANIMALS, THEY ONLY CARE ABOUT THE MONEY THEY MAKE OFF YOUR ANIMALS!I did end up calling several advanced and board certified vets around Wisconsin and found MANY that did not require the CT scan (their CT scan costs were $800-$1000 too) as they believed the lab results and imaging the green bay vet did were enough to have it removed. Many of them could not believe the costs that I was quoted at BluePearl. I would highly suggest to make appointments with the Madison Veterinary Specialists or the UW Veterinary Clinic as their costs for surgeries and imaging (UW Veterinary Clinic was cheapest at $800 for a CT scan) were half the cost of BluePearl, well worth the extra drive for me! They did not require any extra imaging based on what my vet in green bay had already done too. They both were caring and willing to work with you and your vet to provide the best care!

Wouldnt take him had to drive up to mosinee for care

My dog went in for surgery. Upon pick up i was told he hadn’t been given pain meds and his arm was scabbed and scrapped. they shaved his skin off. i am very unimpressed and will not be trusting them with an animal in the future.

Waited 8 hours in my car spent 500 and dog was misdiagnosed.