My A/C unit died and they were able to have a new one installed in a week. The process was quick, smooth, and very low pressure.

Technician was informative and took his time to answer questions. Wasnt just looking to make a sale. Very professional.

Emailed over night for our furnace not starting up and got a swift response! Had service immediately in the morning which was a life saver! Very prompt and professional service!

When my furnace went out, they had a rep at my house in a few hours and install scheduled for the very next day. During the quote process they guaranteed I would love the furnace or they would take it back for a full refund. Not sure how many other HVAC companies can make that kind of guarantee.

The worker was negative and abrupt the minute he walked through the front door. We reviewed the project details and I went into another room just to be out of his space.The project that was reviewed and quoted could not be done as earlier projected. We discussed another option and all he did was drone on about the project. I tried to get a price so I could make an educated decision and stopped him twice as he lamented about other things. I just wanted a price. He gave me a very vague guesstimate. At that point, I knew I did not want this guy working in my house on my project.Weird, awkward and frustrating. Yikes!I see your rebuttal. I understand your are desperate to protect your image. Where is the apology? Thats what good companies do. They apologize for bad behavior and experiences. You make excuses, change the narrative and put it on the customer to make it better. Why would I or anyone else re-engage with a company when it went so badly the first time? I understand you dont like my negative review. However, it was fair and thats what this forum is for-accountability. I do hope you can learn. I hope you can tell the public you are learning. Im done

Have used The Good Guys twice for annual maintenance. They been very prompt for both appointments. They are transparent about their pricing, layout all of your options, and provide benefits and draw backs of both. I have an older forced air system (~90s) but it has never been an issue for them. For non emergencies service you will need to schedule 3-4 weeks ahead of time. Their online scheduling is great!! Super easy to use and you know what you will be paying ahead of time. I plan to continue to use them for my HVAC needs.

Eric was amazing! He showed up and got to work on our tune-ups. He was courteous, professional, and a delight to be around. He offered explanations of our equipment and advised on future maintenance. He was a delight to have in our home and Im glad we had the opportunity to work with him. Keep up the positive personality, Eric! Youre amazing!

After a phone conversation with the tech and a little advice, I was able to fix the problem myself this time. Dont usually get that type of help anymore! Highly recommend Good Guys for all your HVAC needs!

I have yearly furnace and water heater maintenance with the Good Guys and never disappointed with the caliber of both their technicians and quality of work. Highly recommend!

I am extremely disappointed with them with the way they handle their long term customers. I have been good guys customer for 5 years but the at the end they showed their real face to rip off their regular long term customers. Recently they installed truezone H432 honeywell panel at my home which they charged me 600 $ for Truezone H432 and rest in labor cost. i asked them that this same panel is between $ 300 and $ 325 online but why am i being charged $ 600 but they have all kind of excuses including labor,warranty and delivery cost and etc etc which does not make any sense to me. initially when i talked to them they said they will revisit my bill and make adjustment on panel cost but they never did and now they are saying they can not do anything. i asked them show me ur invoice where it says Honeywell Panel H432 is $ 600 but they will refused.

I have done business with Christensen Wisnet for many years and have Always received great service. They have Always been respectful, courteous, explain what they are doing and why, answer questions fully, and have gone out of their way to resolve all issues Ive ever had. Their products and service have been of such good quality that Ive had Very few issues, and those were related to manufacturer defects! Thank you to Mike for the wonderful furnace service and help. I do recommend Christensen Wisnet for your furnace needs. Theyre a really good company!

Awesome! Eric diagnosed, explained, and fixed my AC in an hr. Gave me tips on making the most of my current system and showed up right on schedule. Will definitely call with future needs!

Needed a part to fix my garage heater . They got me what I needed and gave me good advice on how to install the parts.

Good Guys Heating and Cooling personnel were courteous, clean working and efficient. I do recommend them for you heating or cooling needs.

This review is going to sound like a paid advert... sigh. It *isnt*. We had our house built 28 years ago, and I replaced the ~70ish percent efficient furnace and who-knows-how-much % AC with Amana equipment five years ago. I did a lot of internet research, Amana had a fair number of bad feedback. But *everyone* said the installer was far more important.The install took a fair amount of time, and one day had four techs at the house figuring out the brand-new-to-them system. But they got heating and AC up and running, and apart from a faulty touch-panel thermostat (quickly replaced under warranty) it has all been *faultless*.I just had a tech in today for a pre-winter tuneup (I get summer tuneups, too), and just like literally every tech they send, he was polite, friendly, and spent a LOT of time answering my technical questions. We talked today about the variable-speed fans, and their reliability over time. I found out that if the drain hoses clog up, the fan blades will actually propeller through the water! So keep your drain lines clean all year around!If you read my two other reviews, youll see that I only review local companies that I find to be exceptional. Christensen & Wisnet has been that way for me, for five years. No BS. BTW, I pay around $110 per tuneup, twice a year. I could do maybe 25% of the tasks they do, and let the rest slide, but honestly, I think the work is worth it, and I learn enough each time that I can help prevent owner-caused failures.OBTW, Hi, Dan!

I purchased an air conditioning unit last year and began to have trouble. Long story short, they were here 3 times and charged me 241 dollars. Two days later, Steve my rep called and said it would be no charge because it was something they were responsible for during install! I love people I can trust!

Definitely thankful for Anthony who came out and did some troubleshooting on my furnace today. He left me with a sense of relief after diagnosing the issue and resolving it. A huge thank you for coming out in this terrible weather to ensure my home stays warm for us. Fast, reliable, and definitely professional. I highly recommend CW.

I had an appointment scheduled on a Friday to replace my water heater. But on the Sunday prior my water heater stopped working. I called first thing Monday morning to see if they could reschedule and within two hours I had technicians at my home and in another two hours I had a brand new water heater with no extra fee. That is what I call Great Service!!!

Would highly recommend. Mike was very detailed about explaining all aspects of my furnace tune up. Thank you so much!

I’ve never had a bad experience with any of the technicians. Thorough and knowledgeable, courteous and friendly.

Our heaters blower motor went out the night before we were supposed to leave for vacation. Theses guys bent over backwards to get our furnace fixed and running. They had a tech in that night to tear the unit apart and one the following morning for install. Due to circumstances out of their control (part supplier issues) the install was challenging, but they pulled in extra staff and went well out of their way to get things fixed. With one person working on our unit and another running around town trying to find specialty parts for our application.I wish there were more than 5 stars to give. Their whole team, was professional, polite and more than accommodating.Christensen & Wisnet has earned a repeat customer here.I would highly recommend them for your heating and cooling needs.

Mike H. inspected, tuned up, and changed filters for our furnace and humidifying systems. He was on time, friendly, professional, and answered all of my questions. I highly recommend C&W.

If I could give 0 stars, I would...A/C went out last week. Blower unit wouldnt even come on. They came out and told me my whole furnace was junk and had to be replaced. Well, so nothing was accomplished and I was charged $200 for their time. But no worries, if I buy a unit from them, they will take the $200 off, but Id be charged extra labor anyways due to how my basement was set up. Without a detailed estimate, was told to expect $3,500 to $4000. Well, figured Id get multiple estimates anyways, before having The Good Guys give me an estimate in writing. First one I got was $2,550. Weird huh. Have another one later this morning. But all of that is besides the point now. I spent around $600 dollars 4 or 5 years ago and upgraded to the new style variable speed blower unit. Figured if I was having everything replaced, might as well see if I can get the unit out. Mind you the tech that was here for the service call said he was unable to remove it himself due to the heavy amount of water damage. So overnight I got bored (Im an insomniac) and opened it up. Okay, I see a bit of water corrosion, but nothing like I was made to believe, and definitely not on anything like the mother board, connectors, or even the blower unit. Just a little on the sheet metal. So now I am curious why this thing isnt working. So I check the fuse, check all the connections, the limit switches, unplug the blower unit and plug back in (to reset it), double check the door switch works, close everything back up and flip the switch. Wouldnt you know it, fires right up like new. Almost spent (lets just say $3,000) because I trusted The Good Guys. Turns out the exact same thing happened to my wifes aunt, where they said the furnace was garbage and needed to be replaced. She called someone else for a second opinion, and $100 later that same furnace has been running 10+ years. Never again will these guys be stepping foot inside my house, and Ill make darn sure to keep them out of anyone elses home that is considering using them. Doubt Im getting any of that $200 back either...

Great guys, great service. The techs are are very knowledgeable, and always willing to answer questions

Great service at furnace went out Christmas Day they came out the next morning and found that are furnished needed to be replaced we had a new furnace the following day it works great

Ive been very happy with the work performed on my AC and Furnace by C&W. The technicians Ive dealt with have always been helpful, friendly and informative.

Christensen & Wisnet claim on the side of their trucks that they are the good guys.... That is wrong! They are the great guys. We are sold and will always call Christianson and Wisnet for our furnace needs from now on. The men that show up to your house are very professional friendly courteous, they always wear their booties when they come inside the house , which is very important to my wife. You dont even have to tell them to put them on they just do it. If they tell you 8 to 8:30 expect them to be there . If you contact Christensen and Wisnet expect top notch customer care, over the phone or when they arrive at the home.

Best customer service Ive ever received. Every employee I interacted with was warm and friendly and welcomed questions. They worked me into their already busy schedule quickly and did a great job of protecting my house and keeping it clean while they worked. I highly recommend Christensen & Wisnet.

Excellent service! Professional team and very helpful.

C&W sent Eric out to service our four furnaces and A/Cs. Eric was very polite, professional, knowledgeable and explained everything he did. This was our first time with C&W and they will be back for future work. I would highly recommend C&W!

Fast, friendly, on time, good prices and great workmanship

Called out a tech (Mike?) on Saturday to see why my AC wasnt working. Turns out I didnt have an AC unit at all (moved in recently, didnt know). The tech not only did his best to cut down the bill for the visit to the bare minimum, he called his sales guy (Steve) to get me a new unit. Steve was there later that day, got me a very good price for the unit and install (less than industry average as far as I can tell), and said hed see if he could arrange for the install on Tuesday or Wednesday of the following week, as its their busy season. He called again Monday to ask if they could do it that day, and they did.My entire experience was great, which I appreciate very much, especially considering the situation that led to it.

I cant say enough good things about Christensen & Wisnet Heating & Cooling. My furnace stopped working one cold February morning and within 2 hours of calling I had a technician at my door. They were even willing to accommodate the time I needed to leave work to meet him. He promptly diagnosed the issue and had the system back up and running quickly. Christensen & Wisnet Heating & Cooling have gained a long term customer! I would highly recommend them

We abruptly had our older furnace go out in Dec and Christensen & Wisnet were extremely accommodating and friendly to get us a quote and discuss our options. We had gotten two other quotes from competitors, but C&Ws service and warranty made it a no-brainer to go with them. They made time to get our installation in right away, as we were without heat in winter. We also got a new hot water heater which they offered to move to a more accessible location for any future service. The installation was as professional and personal as they come and we couldnt be happier with our new setup. Customers for life!

Have been having problems on & off with the furnace for a year. Had several parts replaced & was told by the last tech that I probably needed a new furnace. Called Christensen & Wisnet to inquire about the installation of a new furnace...they suggested I have it checked out by one of their techs. Andy diagnosed the problem quickly, replaced the part & furnace is working great. Service was prompt & polite. I will recommend Christensen & Wisnet .

Awesome service. We have had several companies work on our furnace and AC, and this was the first time that we felt they went above what was expected. Would recommend without question.

The workers are extremely nice - they helped us get our furnace running on a very cold day. We will refer them to our friends & neighbors. It was great to have such reliability, with employees who went the extra mile for us with an attitude of concern and service. Thank you!

Technician was very friendly and prompt. He fixed the part that was not working instead of pushing a new part. Spent 150$ instead of 500$ plus labor. Very happy. Will recommend to anyone.

The technician (Mike) was outstanding.

Just called them to schedule a yearly checkup, and they also answered and solved an issue I had with water condensation right over the phone!

True professionals in a difficult situation. They are my knights inn shining armor. I wont call anyone else.

Been using this company for over 40 years and will continue to do so!

I cant get over being charged $85 just to have them come out for the 5 minutes it took to see what was wrong with my furnace - give me a $700 estimate and still no reduction in service call charge! I took my business elsewhere and am cancelling the $125 tune up appointment as well! Learn common sense and treat your customers with respect instead of taking advantage of their vulnerability in the cold!!!!! Charge that!

These guys have amazing customer service for both my Furnace and AC. They will even sell service parts, which is rare. The staff have even answered troubleshooting questions, both in person and on the phone, in order to save me a few service calls.

At our house for 1 hour and 28 minutes to the tune of $600 to fix a valve... part online CHEAP... labor $320 per hour???????????? Seriously???? Find someone else!

I finally had to follow their advice and get a new central air unit (mine was from the 70s). The sales person and installers (Jerry and Eric) were friendly, prompt, and professional.2 weeks later, on a Saturday, I had to call and report a bunch of water in the basement. Eric came over within an hour, diagnosed the problem as a faulty unit, and a new one was installed this morning, 4 days after the call, despite a backlog due to this horrible heat.These people are so professional - over the years they have saved me money on repairs, always been on time, and have followed through on any requests or questions.Way to go!

I thought I had a thermostat take a dump on me so, I called the wonderful people who installed my furnace/Central air at Christensen and Wisnet. I was told it would probably be after 10:30 but, about 9:30, I got the call from the Eric the tech that he was on his way. Early? Bonus! Even though I just got out of bed from a long night if writing final research papers.I showed Eric my thermostats, and then the furnace and he concluded too that it was the thermostat was the problem. Before he continued, he said he was a believer in giving people options if customers are handy. He said he could replace with a simple one which would be $x or, I could do it myself. We talked a bit about it and if it is something I can fix myself, I do so I decided to do the DIY.One last look at my broken temperature adjuster on my wall, Eric decided to pop a battery out and noticed they were in backwards! Insert face palm here! Especially, after I said I could replace the thermostat myself, and I couldnt even put batteries in the correct way?! Embarrassing? Hell, yes! My lesson?...dont change batteries at 3am when eyes are tired and crossed from looking at the computer screen for last 8 hours.Eric didnt bust out laughing. I even told him it was ok to laugh because I was. He didnt. He said he didnt want to jinx himself. Eric did say that it still probably wouldnt be a bad idea to replace the one that wasnt acting like it should but as of right now, all is good. At least Im good for a good chuckle when he got back to his truck. 🤣. Im ok with that.Eric was a professional! He didnt know me from Eve, dont know my situations, or my life, and still treated me professionally (backwards batteries and all). In my 16 years of dealing with Christensen and Wisnet with my furnace replacement in the beginning, chimney flue issues, my Central air repairs, and everything in between, I will always call and recommend Christensen and Wisnet to everyone!Yeah, it did cost me a service call and minor labor but at least it wasnt worse like a couple hundred dollar repair. Or, he could have been totally dishonest and screwed me out of a lot of money!You got a good tech in Eric, Christensen and Wisnet! Its comforting to know that every tech I have dealt with over the years still have morals and values and dont take advantage of customers with dishonesty (Which is more than I can say with the previous company prior to you). Keep up the great work!5/8/17 Water heaterI dont know why but, twice in a week is getting crazy. :-) This time, I didnt have hot water. I dont know if it was chance or not but, Eric was my tech again (2nd time in a week) and thankfully it was just the pilot light. He showed me how to do it myself! Again, another wonderful experience with a great tech! All my kudos from last week still apply! Thank you C & W!

We have been doing buisness with Christensen and Wisnet for over 25 years and have been very satisfied with every buisness experience. 2 weeks ago our Central A/C stopped working. I E-mailed them at about 2 A.M with the problem and what it was(And wasnt) doing. At 8:45 A.M there was one of their technicians at the door to look at it and fix it. Thank them for being so fast. Ive heard horror stories about people having A/C problems and waiting a week or more for someone to get there. I recommend them to anyone.

A good honest heating and cooling contractor

Couldnt get any better....this company is the best....

Very friendly, knowledgeable, and thorough! Thank you!

Customer since 2006. Happy with customer service.

Routine service on my furnace and A/C unit resulted in plugged drain hose and water leaking into my basement causing damage. They stated checking the drain hose isnt part of their service. I had no drainage issues prior to their service. Service guy was very friendly but the management that returned the call on the issue was very rude. Now left with damaged carpet and woodwork.

Steve was wonderful to work with! Thanks for your time!

Bought a new air filter for my furnace and they gave me a free upgrade kit for it. Very knowledgeable and helpful.

Excellent service by James.