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Antioch Toyota
1817 Auto Center Dr, Antioch, CA 94509, United States
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Na
Review №1

I bought a brand new catalytic converter from Toyota Antioch in March 2020 for my 2005 Sienna.Now my mechanic tells me that the part is not good. Called the service Dept and they told me that the warranty is only for 1 year.The van was only driven less than 5000 miles since the change. I would not recommend buying any parts from Toyota Antioch because1. Poor quality parts2. Does not stand by their parts.$1400+ part with no life.

Mi
Review №2

Went into service dept this morning and was greeted by a gentleman who took care of everything on my certified pre owned sienna with a failing water pump. 50 dollar deductible, a rental car, and Starbucks coffee. This morning was stress free and calm, in a life of struggles. Thanks Kevien.

Ph
Review №3

We had a good experience here! Customer service is excellent.Carlos was super nice and funny. Thanks for his help, we finally got our dream car within a few hours. We really love our 4runner off road. 🥰

Jo
Review №4

Was just going in to try to buy a brand new Camry xse, salesman couldn’t decide if they wanted to to sell the car to me or not like they were holding it for somebody, runs my credit and all of sudden we can get the car no problem, not really a organized dealer.

Ju
Review №5

I went with my wife like a month ago looking for a very specific car that she likes. A Toyota C-HR XLE in white. That day, a very friendly young guy named Donny helped us for a drive test, even though they just sold their last white car at that precise moment. After the test he worked diligently with his bosses to find another one. When he came back to us and told us that we hace to wait at least 2 to 3 weeks because there was no car like that in 250 miles. He presented some numbers and also worked with us to get a decent quote on our trade in. Long story short, he texted me this week letting me know that he got the car nd my wife went, did all paper work under two hours (record for any dealership) and now my wife is super happy with her brand new car. Thanks Don for all your help and support🙌🏻🙏🏻

Mo
Review №6

Ive been going to the Antioch location for 11yrs. Great customer service.. I moved to a different city 6yrs ago & I still prefer to drive over a hour to Antioch bc of the great service I receive

tr
Review №7

My husband and I contacted them about purchasing a car in stock. We are transitioning from another state but I needed a car since I’ve been renting for three months here in California. The sales person was extremely rude and told us they did not want to deal with the hassle of sending paperwork back and forth. He further stated that it was a popular car and someone would walk in and buy it easily. I understand that you might not need the hassle but there was a much more professional way to handle the matter. Another dealer gave us an awesome deal on a better model and worked with us to help with the paperwork. Definitely will take any further business elsewhere.

Ja
Review №8

We recently bought a Toyota Tacoma from Antioch Toyota. It was a great experience. Jim and Anne Benham are the best. Thank you so much

Wa
Review №9

Well, I recently bought my Tundra Pro on May 7, 2021 and I am loving every single day driving the truck, but then off course this would not happen without the humongous help from Giancarlo and Jim for being professional and keeping me up dated when the next Tundra shows up. It made all the process painless and smooth from all the paperworks that needed to be done to bring the truck home. Also shout out to Giovanni from Finance for keeping everything transparent and straight to the point. Again thank you very much as this is my first time buying car from Antioch Toyota and sure won’t be the last!!!

Ma
Review №10

BILLY!!! He’s the man! He was so nice and made the whole experience easier and fun. The dealership really took their time and listened to what we where looking for. They worked with us and they made our dream possible. The salesman was chill, there was no pressure, we had the kids with us and they gave them some nice coloring pages to keep them entertained.Over all great people, great service, great experience.

JA
Review №11

Dishonest, pulled the bait and switch. Dont waste your time here, told them I wanted the deal advertised, even text the Salesperson the deal advertised, they came back with double the amount advertised even though I have excellent credit. ZERO STARS FOR BEING DISHONEST!

Am
Review №12

Kevien Always takes care of me and the entire staff is always nice and super helpful!

Bl
Review №13

Do Not Respond to their surveys unless you are 100% satisfied!!!!I honestly never leave reviews. I really wasnt going to do it but after filling out a survey for my recent purchase with them I must express my concern. Turns out they have been emailing and texting me requesting to do this survey, so I did. I did not give them a perfect score but I also did not give them a bad one. I was honest and neutral about my responses. I also ensured to add a comment specifying that the sales person was great and that I had nothing bad to say about his service. Well despite this, they have e-mailed and texted me, making me feel bad about my honest responses. Guess they do not take criticizism well because their responses are very unprofessional to me. Have shopped here the past 7 years but the way their Customer Relations Manager (Lori) replies is just plain rude in my opinion.I will still continue to recommend them but advice everyone not to do their survey unless you are giving them a perfect score overall.SMH

Lo
Review №14

Love my New 2019 Toyota Highlander ! Great Service from Antioch Toyota! Thank you Ahmad and Sales team for the great Service! This is the second New car I have bought from them I am a repeat customer!

E
Review №15

This is my second Time dealing with Jim at Antioch Toyota. Very smooth Deal no hassle or tricks , only honesty, top customer service, hospitality,& Respect, I never enjoy dealing with Auto dealership but Jim & Hamid made it so enjoyable and so peaceful.Again Thank you to Jim & Hamid for top customer service and honesty we will spread the word & come back again.

So
Review №16

Had a great experience at Antioch Toyota. The whole staff is polite and professional, and Hamid helped me buy my first car at a great price! Will definitely be referring my friends and family to this dealership.

Ul
Review №17

Great place to look for car didn’t buy one but salespeople are curtious and don’t press you hard

Ca
Review №18

A place where someones new toy is more important than helping out a customer. Walk around the lot for 30 minutes. Walk right in front of at least 4-5 salesman and not one single one ask if I needed help. A gentleman came later and asked me if I had been help, I said no. He then proceeded to ignored and went back with the others to keep chatting about someones new car. I figured he would return to help me but never did. They all seem more interested in someones new toy than helping a customer. I had to wonder if they were profiling me based on my appearance. Maybe next time Ill wear a suit to get service.... oh wait, no next time for them.

Da
Review №19

I went to eight dealerships in one day. Antioch Toyota was the only place willing to make a deal last weekend. It’s the first time ever bought a new car so I was trying to get the best price possible, they help me achieve my outcome and treated me with respect and courtesy without wasting my time. We didn’t have to go back-and-forth very often, and they gave me an excellent price and negotiated even more for my trade-in than anywhere else would. I didn’t get compensated for this review, and I didn’t even need to try to get a lower price by offering a review or anything like that because they gave me the price I wanted within 20 minutes of sitting down

Ma
Review №20

They are wonderful people, honest and very friendly. I would love to recommend them. This is best Toyota dealer in the bay area.

Co
Review №21

I needed a part for my car, so I called them and they had it. They held it for me all day and pickup at like 5PM was very easy. Would buy from again.

Ro
Review №22

The saleswoman tanya was fantastic on getting be from used car to new 2021 car. And sale manager very helpful too. Antioch Toyota make miracle happen.

ka
Review №23

Took a shot at trying this Toyota spot out a 2nd time today and Fail! I’m amazed at how these service reps, get trained, to make up numbers and then not own up to it when it’s time to pay the final bill? Went in for an oil change, then they said it was time to do the 60k miles maintenance, total came up to $511. $511 right and mind you I had somethings done like 3 months ago that had to be done again today. I show no service light nothing my car is good! Anyhow I had a 10% discount cause of the coupon I received from Toyota, then the rep also told me he verified with my 3rd party warranty that they would cover $85. The rep made it clear that i would get both the Toyota and my warranty’s discount. When it was time to pay, my warranty was no where to be found on the bill I literally confronted the service Rep and told him. No we agreed on both discounts, he then tried to play it off like he never said that. I Kidd you not I went over it with him on multiple occasions. Customer service here is unbelievably Bad! I even left a message for the Service manager Mark today. Hopefully he contacts me back as well.

ma
Review №24

Poor customer service. I was car shopping for a new or used Toyota. The sales people (3) different ones had no idea about the product they sell... Toyotas! I was asking general questions and they just blurted out random things that werent even correct. Instead of saying Im not sure I can check for you they just said words and incorrect information. I guess I was asking too many questions about engine size, curb clearance, towing packages so they kept passing me off to other sales people. I gave two stars because I stopped another time to check out parts/service for the Toyota I bought from another dealer and the manager asked me if I needed help. I informed him I did and also about my previous experience and how I ended up buying from another dealership even though they had a car I liked better. I just want honesty and factual information about a car Im buying. He was apologetic and appeared open for general feedback about customer service. Hopefully they will review basic facts about Toyotas to the sales people so they can be more helpful.

za
Review №25

The worst sales department ever you can expectStarting from the sales workers (Carlos) who may lie to you just to bring you there and not to forget the sales manager when I call him to complain about the bad experience that received there and he told me I will investigate that and I will call you bake and he never call me back. At the end the worst of all the guy who receive the calls in the sales department who hung up in every call I called him todayShame on you Toyota to have bad or the worst dealer in USA 🇺🇸

Pa
Review №26

One of the best dealers the people is very friendly and organized. Especially Tanya one best seller I know this is my second car from them and Tanya is very professional and patient with me and thank u everyone, I highly recommend.

Am
Review №27

Had a crazy good experience here a couple of days ago. After looking at the newer Toyotas at another location, and then calling around as well, I knew exactly what I wanted, and the year, the specific features, etc. AND I wanted it used... however, two other locations said that my request would take a little time because leases arent up on newer cars yet. They took my number, and with limited time left before I had to go to work, I made the best call of my life: Antioch Toyota!The manager that answered (Heath/Keith?) was able to tell me in seconds about the perfect car, which after driving for a couple days, I feel like is life-changing. No, Im not being overly-dramatic. Im fn serious! I had no idea the technology 2020s would have, but when I arrived, Frank was waiting for me and my Mom (cuz I car shop with Mom) :) and he had keys in hand and the door practically held open. He was friendly and professional and showed me some of the features that my (barely) used car has, and this one came equipped with them all! I am going to have to read the entire manual - and I already found some great youtube videos that tell you about the secret features! Insanity!I got a great deal - their financing department was wonderful and they went as fast as possible, knowing I was now late to work. So my co-workers were upset when I arrived in the office, but I dont think Id ever be unhappy driving to work again. Ill be happy driving everywhere and I appreciate the extra awesome customer service I received on top of getting the best car of my life... with a Toyota Certified used coverage on top...!! What?! So no worries about losing keys, new tires, windshield cracks, or ANY other repair, for a long time! (Ironic, because I had bought brand new tires for the car I ended up trading in, just earlier that same day.) Oops!Thanks, Antioch Toyota. Ive even had a nice follow-up from a couple of staff making sure Im happy with the purchase. Im so happy, that Im already looking forward to getting service done with you, when its time.

To
Review №28

Straight forward, helpful and honest. I spent a month interacting with 7 different Toyota dealerships in the east bay to work out a good deal on a new car. Jim and Anne were responsive helpful and completely counter to the stereotype of a slick car salesman. They made the process much more tractable and set the bar by which I measured other sales staff. If youre are looking for a new Toyota you would be well served to get a quote from them.

Ja
Review №29

Shoutout to Shane Cofer! He’s one of their service advisors. Staffs are excellent in following protocols.

jd
Review №30

Well after years of service. I can see the difference of people, employees new hires that provide the service at antioch Toyota. I can say that 2021 is not a good year. service department lacking a good customer service that they need to provide for customers. Remember without the customers you the employees cant stay on your job simple as that. Managers watch out got to make sure everything running smooth for every department. Hint if the service department will not answer calls might as well find a new job.

Ma
Review №31

I bought a 2019 Toyota Highlander and the sales person (Sony) was offering the stars in the sky To sell the vehicle it was the end of the day and he seemed desperate to sell the vehicle. I will not mention details but definitely will give one star to the employee not to the dealership. Sony be clear and honest to the customers on what they are getting! 👎👎

An
Review №32

Do not buy a vehicle from here or get your vehicle serviced here. Toyota warranty won’t cover a clear issue with my vehicle and it is less than a 1 year old because they believe someone “tampered” with it but have no proof. My car is stock and has not been touched by anyone but me. They only look out for themselves and want your money.

Ka
Review №33

Very nice shop. We were there to have some work done on the car. The people are really nice. Very professional. No glitches! I highly recommend them!

K
Review №34

Sales person I dealt with seemed pleasant and knowledgeable, but the finance team...be careful of them. They threw in a free maintenance package, some NSD membership thing and GAP coverage. I didnt want any of it. I said just take it off the total if you have that much freedom to move the money around. They said no, very shady. There is no such thing as free. Why the hell would you offer TOYOTA maintenance on a Mercedes? Makes no damn sense. They also financed through Toyota financial when I had requested my own bank.

Ma
Review №35

Well it’s kind of funny I bought a 2021 Toyota highlander call the service department TOYOTA in ANTIOCH and had a simple question concerning my garage door opener trying to set it up with my vehicle their reply was I don’t know !!! They referred me back to the manual their customer service is not very goodI guess the service people are not well trained I’ve had but if your car this dealership This might be the last

Ja
Review №36

This was my first time coming to Antioch Toyota. I was very pleased with the service. I was greeted fairly quickly by a young fellow who directed me to my Adviser. I loved Erik’s enthusiasm and highly recommend him for anyone looking for service. He quickly gets you in and out and just has a way to make you feel at home. Great customer service. My only complaint was the lounge area was a little dirty but overall great place. I will definitely be back with all my cars.

Ro
Review №37

Service writer was fine but after having my car serviced it was brought out and just left in the parking area and I wasnt notified of it until sometime later. Then when I asked them to wash the car because I asked the first time , he brought it out again and again left it in the parking area with the keys still in the ignition. Potentially someone could have taken my car because I just got into it and left without anyone telling me it was ready

Se
Review №38

Rude pushy salesman, I asked to compare three trim levels of the rav4 and he hands me a brochure - I’ve already researched them online and came into the store to see them in person. Then I ask to test a hybrid and he brings the keys to a non hybrid and we don’t notice until midway during the test drive.

us
Review №39

Hey bestie i’m going to rewrite because I can will you might remember me i see that u guys judge people by looking at what there wearing and your team can’t even be nice :( that sad maybe next time be nice 🐀🚽

La
Review №40

Just purchased a car from Antioch Toyota and couldnt be happier with the process. We worked with both Sonny and Ahmed and both of them were professional, kind and informative. In fact all of the staff we worked with were helpful. They treated us with curtsy and respect. The financing process was easy. I am very happy that we purchased out car from this dealer.

Li
Review №41

I bring my car to this dealership every time I need service and without fail, I always receive excellent customer service. I have tried to go to the Concord dealership (just because its close to my house), but I definitely didnt receive nearly as good service as I do in Antioch. Eddie Hidalgo is usually who checks me in and out, and he is SO GREAT.

Ar
Review №42

They (especially Anne) were extremely helpful, patient, and not pushy as I completed my vehicle purchase, even in the middle of a pandemic! I did most of my shopping/etc online and it couldnt have been smoother.

Da
Review №43

Service Center Eddie Hidalgo is awesome. He was the point person that addressed my issues when I first came here. Very polite n patient n keen to answer my questions about my Prius. Highly recommended.

Za
Review №44

Jim and Anne Benham in the Internet department worked very hard to get me into a Tacoma. They got me an incredible deal that no other dealer was willing to come close to matching. I was happy to drive the 500 mile round trip to buy from them. Best car buying experience I’ve ever had, I was in and out in around 2 hours! Really quick by my book. Can’t recommend the two of them enough.

Ca
Review №45

Overall, a great experience. Giancarlo is an asset to the team, and I thank him for his fantastic service.

Ms
Review №46

Always, friendly and helpful. They are honest which can be hard to find in a dealer. Over the years we have purchased 4 vehicles from them and have our cars serviced there.

Ma
Review №47

Antioch Toyota is an awesome dealership to work with. I worked with Jason Wood who worked in a very professional manner both on the phone before and during the sale. No pressure, no gimmicks, no dog and pony show. Just straight facts and lowest price. Jason also showed care and hospitality by providing beverages for my wife, son and I during the process.Toyota Antioch moves volumes so their vehicles move fast and are fresh from the factory. My 2017 Tundra 1794 was so new it had not even been test driven by anyone else and only a couple miles to get it off the truck. It was literally just built by Toyota only 5 weeks before I took delivery.Jason was very thorough in the PDI and customer configuration on technology inside the truck. Even though it was pouring rain they still washed the vehicle inside and out for us to drive away. They truly did exceed my expectations. I highly recommend this dealership.

H
Review №48

Absolutely horrible. I rarely ever feel the need to leave a review somewhere. I brought my brother in laws car here for an oil change and I got nothing but frustration.Was told my car could be held until 5 (I dropped it off 12) and I said thats fine. I did not get a call until 530. I informed the service attendant who called me that until 6 on the dot as there was traffic. He said thats fine and to just tell the cashier my last name and she will help me out.I arrive at 6 and the cashier is closed. I am able to find and speak with the cashier and she says that she cant help me because none of the service guys gave her my key so she couldnt help me.So she told me to come back in the morning. I asked her what time and she said they re open at 7 and I asked about 3 times to confirm the time. And she confirmed every time.The next morning I arrive at 7 to find out that they dont open until 730 on Saturdays. So i wait until 730. At 730 the door is open but the cashier window is still closed. At this point one of the service guys comes by and asks if I am waiting for a car. I tell him that I am which he responds by saying that the cashier doesnt come in until 8.

jo
Review №49

Dont buy cars from here. Effed me over. The included Toyota used warranty cost $2,200 extra on top of the car. READ YOUR YELLOW CONTRACT SLOWLY AND CAREFULLY.

Do
Review №50

Very nice people, very kind.But the reality is they are doing inappropriate business.I went two times for service on my car and both times they lied to me.First time I went for oil change and tires rotation and guess what.... they didnt change the oil, when I complained their theory was the oil they use is good for 10,000 miles and they didnt change because my car had at the time around 6,000 miles, today I went for second service, oil change, tires rotation.Okay with that. But this time they told me the cabin filter was replaced. And guess what... I still have the dirty cabin filter in my car.ADVISE.stay away from this place.

Lo
Review №51

We are from Turlock and we are so glad we decided to make the drive to Antioch. It was well worth it! Jim Benham made sure we had the best deal possible (far better than others). He and his team had everything ready for us and we were in and out of there with our new Toyota Tacoma in 30 minutes. Smoothest car buying experience we have ever had! Thank you Antioch Toyota!

An
Review №52

The 2 times I’ve been here for maintenance, the lines have been so long. This is the 2nd time I’ve been here, and my appointment was at 10:30 and I’ve been here since 10 & still waiting in line. Workers are slow and show no urgency.

Je
Review №53

Replaced missing key fob. Filled our tank for our trouble. Jessie Jackson is great.

Bi
Review №54

Since being customers here my husband and I have had nothing but positive experiences. Their service department had always been helpful and accommodating. Johnny had always been or service specialist and does great.Since our move we almost left the Antioch family to go to another office but Eddy was very helpful and it is good to stay

St
Review №55

I have to say, I have driven from San Benito to Antioch. I went back to Frank Faiez. He help me wth a lease in 2016. He is awesome. No pressure, friendly, honest, etc. I will see him again in three years when my lease comes due again.

H
Review №56

Contacted Billy Pierce, Internet Sales Manager, Wednesday night. He gave me a price on 2019 Camry. I told him I would pick up the car the next day and to have it ready for me. Billy went above and beyond. Most of the paperwork was completed before going to the dealership. Once there, it was just a matter of dotting the is and crossing the ts. No gimmicks or games with Billy. Hes a straight shooter, what he quotes you is what you pay. Gio the finance guy was good too. He didnt pressure us to buy anything we didnt want. We were literally out of his office in 10 minutes. Billy will be my go to guy for any cars I purchase in the future. Give these guys a shot you wont be disappointed.

An
Review №57

Very professional. Very family friendly. Very thoughtful. My only problem is that they are very expensive.

Th
Review №58

The salesman were very helpful no sales pitch and not pushy

Wo
Review №59

Great experience to leasing the new vehicle, Jim tried to helping us and make reasonable deal eventually. I visited and talked 4 different delealer but they are trying to pushing me wrong direction. It really worth to driving 70 miles to Antioch Toyota !! Jim, you got another premium customer.

el
Review №60

Went in knowing exactly what I wanted. Unfortunately have had my car a little over 2 months and 2 tires already required fixing (1 had to be pumped with air while on test drive, was told bc it had just been sitting, dealership wont take responsibility. Also waited a long time for it to be detailed as part of completion but car was very dirty still. Need to put air in tires weekly

An
Review №61

Service desk: jonathan carter REALLY BAD SERVICE. LIED about MY VEHICLE REPORT SAYING MY VEHICLE IS DRIVING GOOD AFTER WE DROVE IT WITH ME ,HE IGNORED THE PROBLEM AND SAID THERE WAS NO PROBLEMSANTIAGO THE ALIGNMENT GUYIS A JERK SAID MY VEHICLE ALIGNMENT WAS GOOD HE DID A TERRIBLE JOBWORST SERVICE EVER

Ta
Review №62

So as a young girl wanting to make my first real purchase by myself. I was very intimidated going in and getting a car. LUCKLY Toyota made me feel very comfortable and I didnt get that snake vibes like other sales people in dealerships. 10/10 recommend Fisal if you ever go get a car from here. He made everything such smooth sailing. I came out with a brand new 2020 Corolla and its great to have somthing that is mine.

Br
Review №63

Just purchased a 2019 RAV4 from Antioch Toyota and so my review is going to be entirely based upon the sales experience. The Internet Sales team (Jim Benham, Billy Pierce, Richard in finance) were nothing short of phenomenal in terms of service, price, and experience. Everything was completely transparent, every step of the process was flawless, quick, and no-hassle. This was by far the best sales experience I have ever had at a dealer. Ever.

Lo
Review №64

AJ was really great! He spent a lot of time and showed us many used cars on the lot. Gave us lots of options. I recommend Antioch Toyota!

Mi
Review №65

My son and I had the best experience ever, working with Jim and his sales team. Thank you so much for going the extra mile and getting him the blue color that he really wanted. The 2019 Corolla is the 11th. Toyota wev purchased. You just can beat Toyotas readability, Im sure it wont be our last Toyota. Many thanks, Happy Holidays

Ra
Review №66

Customer service needs significant improvement. The check-in is slow because only one person is responsible for checking in cars. Drop-off is also unreliable because only one driver is assigned. If you missed a drop-off, you have to wait at least an hour for the next one.

Da
Review №67

Everyone I dealt w/ was super friendly & accommodating. They were straightforward & the paperwork was fast & easy. Thank you to Tanya Kimes for getting me the car that I really wanted!

Pa
Review №68

Best waiting room! Ill be back, even if they may charge more than somewhere else. Comfortable

Cl
Review №69

Did business here for over 10 years. Always got good service. Miss the smiles from the staff here. Miss them because I relocated out of California.

Ad
Review №70

I had a great truck-buying experience here with Fisel, Jim, and everyone at the Internet Sales Department. I worked with them via email and over the phone to arrange a price, pickup time, and the specs of the truck, then seamlessly purchased it as soon as it arrived. Im not someone who enjoys the vehicle-buying process but Antioch Toyota definitely provided an ideal experience for me and I would buy my next one there too. Couldnt be happier with the way it worked out.

Ed
Review №71

Stop HERE!! Do not even think about stepping foot in this place. It is filled with crooks that will do anything and everything in there power to profit from you, they do not care about there customers. I bought a $1200 drive shaft from them, it took them 28 days to get a used one and install it. Guess what 2 days after the 30 day warranty it broke. Wasnt installed right. I brought my truck to auburn Toyota and told them about it. To say the least they told me why didnt they buy this one it has a 6 month warranty and its brand new and its cheaper then the one they put on your truck.. Long story short a few of my friends have similar horror storys from this place. The only reason why there in business is because of the increase of people moving to the area. They dont know what repeat business is. They just reep profits from the one or two time customers like me!! Stay away, very unprofessional and they will lie and lie and lie to cover there back door.

mi
Review №72

Very Prompt Service. Knowledgeable on the Toyota Platform. Ask for Sonny

Ge
Review №73

This was the most amazing experience that I have ever had in purchasing a new vehicle, not only did I get an amazing deal the staff was just outstanding. I would give you more stars but it was not possible. Many thanks to Greig and his staff.

En
Review №74

3 hrs for oil change. Called to let me know car was ready. Was not. They forgot car wash. 3 hrs. 3HOURS. Car was not cleaned inside and still dripping wet from outside....

Vi
Review №75

The service was good but expensive. Battery had failed and the choice was $40 to have the battery and charging system checked and then buy the battery or save the $40 and assume this was the problem.

Ai
Review №76

.I love it at Antioch Toyota and my kids do too!Thank you for making us feel so at home !The staff is amazing and they took good care of my family and I .I love my new car too!!💕❤️️her name is faith 😁I will be back for my oil change soon and to visit and get another banana muffin 😁

Ma
Review №77

I only have experience dealing with internet sales team and nobody else. This dealership can give great deal upfront without negotiation. We live in the South Bay and drove for 2 hours, but was worth it. Purchased new Camry much cheaper than all other offers.

Ch
Review №78

Great experience! My car was ready as expected, and the whole transaction proceeded smoothly. Thank You!

Al
Review №79

Bad experience place to buy a new vehicle, I dont recommend

pa
Review №80

Bought a new Tacoma here, the service was excellent. Tanya was my sales person and she made me feel very comfortable and was very honest with me. If you go in, ask for Tanya and tell her Paul sent ya.

Bi
Review №81

Great customer service from Service Advisor Jonathan Carter! I was having problems with my Prius key and Jonathan resolved the problem in a few minutes, and I was back in the drivers seat! Very professional, customer service oriented, and respectful. 5 Stars Plus!!!

ja
Review №82

I had good experience in Antioch Toyota. the sale is really nice and helpful. Buy a car and finish all the paper work within 2 hours.

Pi
Review №83

I purchase a 2017 Toyota from here good customer service and they always have good looking vehicles.

jo
Review №84

Dont go here. You will get way better prices everywhere else. Ive bought a lot if cars before and theyre not willing to negotiate here. Pretty sad

Mi
Review №85

Didnt honor coupon. Made me paid for a service that should of been done when I had maintenance done the week before. Took it in for maintenance with a coupon that said battery test will be done. It wasnt, had to go back to for diag the following week because of what ended up being a bad battery. I effectively got charged double for what should of only cost me half what I ended up paying. Never coming back.

Ju
Review №86

Im so so happy i went to my appointment i lo0PHve my agent she is so so sweet and so very helpful in explaning evrything so i understood what she was explaining ..love talking with her thank you my sweet agent Jacqueline Silva Lorenzana it was a great pleasure meeting you today 11/23/19❤🤗🥰

mi
Review №87

Good people, just found the new Honda Accord to be a little more roomy and the 2.0 Turbo Touring Accord engine competes well against the Camrys XLE.

Da
Review №88

Purchased 2nd Toyota from Antioch Toyota 6 years ago. They have serviced both my Toyotas for the last 6 years now. Today went to Antioch Toyota to try and purchase a 2017 Highlander Hybrid Limited Platinum from them with a trade in of less than 95,000 miles and they refused to even make an offer. Sales Man told me Sales Manager did not want my business and no offer will be made on single owner vehicle that has NEVER been in a single accident with no damage at all. WOW!!Management has changed and they dont need business!

cr
Review №89

This was the fastest and the easiest buying experience I had thus far. The sales man is very transparent with their pricing and offers no pressure to buy.

Yv
Review №90

PLEASE DONT BUY A VEHICLE WITH THIS COMPANY. Someone used my ssn# at this place and tired to call the dealership and get stuff handled they didnt want to help me. Steve the sales manager was supposed to call me back never did I had to call them everyday and never received a call back from them when I spoke to another guy named Michael he was very RUDE. SO PLEASE DONT BUY A VEHICLE FROM THEM

Mo
Review №91

Mr. Billy Pierce was very helpful with his honest and candid advice. We had an excellent experience getting our first car here at Toyota Antioch.

Ro
Review №92

I bought my used Prius V a few months ago. I was apprehensive about being at a dealership. Ive had a few bad experiences before. This time it was very pleasant. The salesperson was professional and courteous. He was not pushy or condescending. They were able to answer my questions and address my fears. I had pre-approved financing from my credit union. They gave me a better rate and deal. The price was reasonable (fair market value). I have been happy with the car and dropped it off for service today. The service team was knowledgeable and helpful.I would consider buying from here again and I recommend this dealership to my friends.

ro
Review №93

Dont go here unless you purchased your vehicle here. Having trouble with my after market car alarm that was installed by Concord dealership was hoping someone could take a look at it and was told antioch uses different alarms than Concord and I should go back to concord. Thanks!

An
Review №94

This rating is for John in the service department. Frankly, overall, Id give the dealership a slightly lower rating, because......well.....dealers. Still better than average, but John really shines in his professionalism and ability to represent Toyota in a positive and really affirmative way. Deal with him when you go for service, if possible.

Ma
Review №95

The worst customer service ever.My Toyota car was having problem, The car was diagnosed . I found out one of the parts of the car was recalled. Then I tried to make appointment but when Antioch Toyota found out that its was recalled issue they refused to make appointment with me. Eventually i made appointment and took my to Toyota. After inspection they told me they could not find any problem. What about changing the recalled parts? Very bad attitude towards customer. Unprofessional.

St
Review №96

Awesome. Great service and process. They really treat their customers like family.

Pa
Review №97

We went there looking for a car for my youngest daughter, the salesperson was very attentive to her needs and showed her cars that was and similar to what she was looking for. I would recommend this place.

Su
Review №98

Recently purchased a Toyota 4Runner TRD pro from them. Jim Benham and Anne were extremely helpful in ensuring a smooth transaction. Right from the initial call to helping me decide on the right 4Runner model, explaining features, test drive, differences and options, they were transparent and genuine... Surely recommend checking them out if you are looking to get a Toyota.

Al
Review №99

Excellent internet department service, unbeaten price! Thanks a lot! Would highly recommend!

Je
Review №100

I cannot speak highly enough about Jim Benham and the Internet sales team. I personally think that Internet sales is the only way to approach buying a car and Antioch Toyota is at the top of the heap. Just go online and find a car you like and click Get Eprice. Fill out the little form and in minutes youll get a link to their Internet pricing with info on vehicle options and specifications as well as brochure. We made an appointment and spent about a hour with Jim who was extremely patient and informative. Outstanding experience. I recommend anyone interested in a Toyota start here. Thanks!

Information
66 Photos
100 Comments
3.9 Rating
  • Address:1817 Auto Center Dr, Antioch, CA 94509, United States
  • Site:https://www.antiochtoyota.com/
  • Phone:+1 925-583-6361
Categories
  • Auto repair shop
  • Toyota dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:10am–7pm
  • Sunday:9am–8pm
Offerings
  • Oil change:Yes
Payments
  • NFC mobile payments:Yes
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