Its easy to schedule appointments and they are always on time. Simple things like checkups (assuming that everything checks out well) go very well. However, Thielen is habitually dismissive of students health concerns and issues (I dont want to blow this out of proportion, maybe other people have only great experiences). Theres a bit of an attitude that young people cant really have health problems, and I thought for a long time this was just me being impatient or too demanding, but Ive run into quite a few people with this complaint. Some years ago I had some really serious intermittent symptoms, and I wasnt really greeted with any means of looking into this problem, just well, this hasnt happened in a couple weeks so maybe its all good?. Maybe theres some angle to this that I dont see that makes that a legitimate response, but its not good enough for someone who has their personal health at stake. Ive been here a total of 8 years for undergrad + PhD now, and have had a few serious concerns that were dismissed by various doctors as not a big deal, dont worry. I simply cant trust Thielen with my health after these experiences. Im left in that embarrassing position where one would really like to rely on those with expertise (doctors) but webmd and google have more reliably taken my concerns seriously and produced better outcomes for my health than Thielen has.Theyre also very often deeply confused about even the basic Iowa State student insurance policies. Of course, one shouldnt rely on the reassurances of clinic staff and doctors regarding insurance coverage, but they seem more willing than they ought to be to reassure patients about coverage. I made the mistake a couple of times of trusting this advice, and being burned with a highly inflated bill (in one case, paying six times the store cost of a wrist brace). Thats mostly on me, not trying to pin that responsibility entirely on Thielen, but Thielen is often a little too confident about these things.

Some doctors are great and its conveniently on campus so I can schedule appointments in-between classes

My roommate went to get tested for covid here. They said it would be about 2-3 business days and weekends wouldn’t affect the time we’d get the results. We called after the result had not come in after that time and they still didn’t know. Its been over a week and we haven’t heard back from them at all. We have been keeping safe with no idea whether or not we should be able to leave our apartment and having to take time off jobs which we can’t. Little concerning since this is the place most college students come to get tested.If possible I would recommend finding another place if you need to get tested

Service is very good.

One of my friend told me to visit the building regarding his bill. When I entered the building, one of the lady standing at reception desk, just asked me, how may I help you sir.I told her about the issue. She started listening to me very carefully, and then she guided me to the Billing and Insurance Desk. The lady sitting over there, was very nice and polite.I shared with her all of the details.Finally she told me how to pay the bill.After then I paid the bill of my friend.I was there only for 10 minutes.Im happy the behavior of the staff.They are helping and cooperative.Before going there I was worried how to deal them.When my work was done, I was very happy.Im thankful for them and I also pray for them.

Very nice doctors and equally helpful nurses. They are genuinely interested about your health. Great place for primary care.

Oh the welcoming smile and care of the nurses! You would feel like the only patient of the whole center. Nice talk, careful handling and a lot of competency.

Sue from the allergy and travel clinic is AMAZING. She is amazing at her job and so so kind. I have had nothing but spectacular experiences with the Thielen staff and pharmacy. Dr. Raman is also spectacular and professional.

My experience is similar to others who have visited - being told by a doctor here that I am fine and then being sent home where things get worse. I visited when I injured my ankle. After talking with the doctor, she showed no interest in looking into my issue farther and told me that it is probably just a mild sprain and that it would heal over the next few days. The next day I woke up and my entire foot and ankle was black with bruises. It took well over a month to heal. Others I have talked to about Thielen have went in for sickness and told it was just a cold, only to turn out that they have mono or something serious when they went to a different doctor. I would avoid going to Thielen.

Waited 30 mins after my appointment for the doctor to see me and then was told just fight the infection :) so basically, dont waste your time going there. Googled helped me better 👍🏼

The staff were super helpful. Especially the travel clinic! They got me every vaccine I needed in the same day as my appointment except yellow fever which was in shortage because of the recent Olympics, but they called me when it came in and set up the next available appointment. They also talk through all your opinions and talk with you about which medications would be the best specifically for you and your situation and insurance, but you still get to choose which meditation brand you think would be the best. I love this health center!

Dr. Scallon has been a great doctor. Knows each student personally and always remembers you. Staff care about you and your health. On site lab, basic radiology, pharmacy, physical therapy, and mental health specialists. Appointments are usually simple enough to obtain, same day appointments are even available most of the time.

Theilen Student health center has gotten a bad rep over the past few years due to false diagnosis and Ive experienced that on one or two occasions, but Im giving them 5 stars simply because everyone here really does the best they can dealing with the sheer number of students per day. Ive had excellent health providers each time who did their best to get me back on my feet as fast as possible

Quick service and everyone was attentive and happy to serve me despite the many students that were already there. I got an appointment same day and was diagnosed correctly.

Staff are friendly and very helpful and is cheaper compared to others.It also has a lot of services available including STD testing or blood tests if you want.They also have a physical therapy section by appointment and the therapists are very supportive.

Fast service if you are a Iowa State Student

The staff here are amazing. They really care about their patients and it shows.

Ive had to visit this health center on multiple occasions. Theyre very flexible with setting up appointments and theres almost never a long wait.

They are always so nice here, they understand everything and they have a pharmacy in the building so I dont have to go somewhere else to get prescriptions filled

They lied over the phone about doing walk-ins, have been waiting over 9 days for my bloodwork results and they never faxed my results as indicated on the bloodwork request forms! Worst functioning clinic ever, go to a real clinic not isu!!!

The mental health staff here have no idea what they are doing, epecially with serious conditions. They put little effort into trying to understand my symptoms before prescribing meds that slowly made me crazy and sent me to the ER twice! My semester is ruined. Im 20 times worse then before I ever stepped foot here. Just go to the hospital or compass tree. I will never go here again.

AWFUL. I stopped in after feeling very ill, went in and they told me it was just a cold and sent me home with a decongestant. Two days later I was in the hospital with pneumonia. Worst way to spend my finals week.Only reason for me to give them a star is the pharmacy, they can fill any prescription right on campus!

Honestly, I’ve been to a ton of different pharmacies. Never In my life have I had such truly friendly, personal, and FAST service. A+. Also Dr Amy is the bomb.

Very easy staff was friendly.

Every time I have gone here I have nothing but a pleasant experience minus the unpleasant reasons Ive gone. Travel nurse is awesome all staff is awesome!

Wish I could give it zero stars. thielen health has never once diagnosed me correctly. instead, consistently told me i only had a cold when I had strep 3 times, a double eye infection and ear infection. every single time ive gone, theyve told me im not sick.

They are very helpful. There is a pharmacy on site and can bill to your school bill.

Poor service and long waiting time even you schedule with them earlier!!

Edit: Had forgotten to change my review. Despite the fact that I was very frustrated, Heather was able to pull though and really help me out.

Incredibly professional. Everyone here is friendly and the place is up to date.

Love this place. Doctors are nice

Quick and attentive service/help.

I have only had terrible experiences. They misdiagnosed a fractured ankle that I continued to walk on for months until I went to the McFarlane Clinic. Dr. Ackerman pushed her personal beliefs on me. Such a terrible disappointment for an university clinic.

Everything is clean and everyone is super nice

Unable to help me at all, they seem to throw things at a wall and see what sticks, very unhelpful.

I have never personally been harmed or mistreated here, but I have literally never heard anyone speak well of the medical treatment they have received here.

Doctors here are hardly helpful

You cant go to this clinic either if you dont go to ISU. I live 6 blocks from this and cant get any help.

They really blew me off when I went in there. They barely examined me or talked to me at all. They just told me I had a cold and to take Musinex. After this I went to my doctor at home and it turns out, I had pink eye, an ear infection and an upper respiratory infection.

I mostly see Dr. Mary Ramon and she is and her Nurse Chastity have helped me a lot. They also do IUD insertions at the location!

Kind and supportive.

My experiences here were never good. Unfriendly staff coupled with poor leadership. I havent visited since a new director was put into place, hopefully things have changed.

Always helpful

Very nice staff

Doctors here are good

I like this place ok