Up until now Ive never had an issue, sadly at my last oil change and service when rotating my tires they had to bust off most of the lugnut caps which I get but then they didnt say anything to me and Im missing over half of them so my car looks kinda silly, I called and asked what happened and was not even offered an apology and was told if I want to ever fix it I will have to do it out of my own pocket. Extremely disappointed, if I take my car in for service I want it given back to me the way I took it in!!!

They fixed my problem and I was in and out. Super nice and friendly. Might b a tad expensive but Id rather have that and a job done good than not

Horrible. Had 7am appointment for oil change and didnt leave until 2.5 hrs later due to cars in front of me at time of opening (which is 7am) Whats the point of having an appointment if I show up at 6:45 and am not first in line? Then to top it off I had to ask for me keys as my truck was sitting in the parking lot completed but no one there had a clue

Love the video of the service done or showing if is a problem on your vehicle

They took great care. Services were greatly appreciated.Thsnk you nate

It was my first time there with my 2017 Chevy Colorado. They were very Informative, especially with issues with my truck not aligning correctly due to a previous issue with the truck. All in All, i was happy.

Went in for an oil change in a holiday weekend with appointment expecting to be there a while waiting. Pleasantly surprised at the speed of service. I appreciate the video they send of the undercarriage of the vehicles with voice summary. I had voltage/battery issues with my Suburban they have been upfront about and really strived to get to the root of the problem.

Matt Muir and the service team always do a great job! I love the small town dealership feel here.

Ive bought my last two cars here and will continue to come here. Very nice facility and incredibly friendly staff. We worked with Sergio and he was so kind, patient and really helped us out. Come here if youre looking for a good car, for a great price!

Bought my most expensive souvenir and Birthday present... We were not expecting to purchase a vehicle on vacation but the Service experience was unbelievable! They did everything possible to fix any issues we had regardless of any personal sacrifice. They were working short handed but knew we were on our way home and on a tight schedule. THANK YOU to the Service team at Ken Garff Chevrolet!

I really like Ken Garff. I brought my Honda Accord in for basic maintenance and they found a bigger problem which was fixed quickly to my satisfaction. My service advisor had good communication and I really felt valued and respected as a customer.

I havent been to this dealer since 2008- talk about a great team! Their staff is really top-notch and as I had to schedule an appt for another persons car (it wasnt my car) they made things super easy to do. I was directed with exactly who to talk to and what the needs/expectations were and etc. It was so refreshing to have so much consideration extended at a car service venue. Thank you!

I had a great experience while I was there. Sara helped me and she was so good to me! I wasn’t ready to buy a car and she was patient with me and helped me narrow my search down a lot even though I still haven’t made the purchase. They really live up to what they say when they advertise “we listen.” Would recommend for sure!

I had an amazing oil-change experience. I was 4 or 5 cars back on line. The service advisor took my keys and committed to a wait time that seemed aggressive given my place in line. I was back in my vacuumed car with a car wash voucher ahead of schedule.

Everything done on time. 2 free Uber rides. Great customer service.

Great food and staff

Its a fairly stream lined process now. Theyve made the waiting area larger and as always theres free soda, popcorn, and other good stuff to eat. It used to take significantly longer for an oil change but theyve managed to cut the time down to around 45 minutes. They also have 3 oil changes for 100 bucks which is certainly worth it. In all a pretty good place.

We go to Ken Garff for all of our car maintenance and we dont even own a Chevy. The Advantage care plan they offer is an amazing value and they are super nice and have a great area to wait. Snacks and drinks are in abundance. Even a place for young kids to play and a tv area for adults.

Truck was running rough (6.0 diesel), was told that it needed fuel injector ($2,000+). When I picked it up it was still running rough, took it back and they told me a wiring harness plug had been glued together by a previous mechanic. But since I had to return it they would give me wholesale cost on parts and cut labor in half but would still cost an additional $2,400. I gave the go ahead but felt like I was being cheated so I called back to get part numbers and prices and found same parts online for much less $, when I confronted the sales agent he said my quote was so high because I also needed to replace the FICM (never mentioned until now) that it was only putting out 14volts...I asked why it was not originally diagnosed as faulty when replacing the injector, and told him that I routinely monitor my FICM voltage with my phone app, including while driving it back and that the voltage was normal. I then threatened to involve a manager...when I picked up the truck the service rep said that it ended up not needing the FICM replaced and charged me $1,900 for the harness replacement...Ive had similar experiences with these folks in the past, I will not be returning in the future.

Went in for an oil change and they didnt put the cap back on and oil splattered all over the engine compartment. Absolutely not coming back.

Now THIS is service. I cannot believe all the best and new practices they are using. They got me an Uber to get a lunch. And also paid for the uber home. Provided a video summary of the car issues. Its a large, clean, friendly, and pleasant place to wait with soda, snacks, and TVs.

Perfect service from the nicest salesman Roy..... The team worked very hard for us to get the best deal.... Again ROY was the BEST

I came here to get my cars annual service done. Everyone is friendly and helpful. They get things done pretty quickly, too.I was especially pleased when I was waiting and they brought out warm cookies for their customers.Also, when I left, a warning light came on to check one of my back-up lights, so I went right back. They checked it, and found that the bulb needed to be replaced. They didnt charge me anything for that, even though its not covered by my service package.

Was amazing had drinks for waiting. Thanks for thinking of us!

Very friendly people, dont seem to be pushy at all.

Appointments are suggestions... Waited 2hours past my appt for recall work. Then they did a complimentary! check and recommended $4000+ of work, most of which had just been done!

Loved buying my truck here! No pressure to buy the most expensive vehicle I could afford, but instead great help finding options in multiple price points

They gave me conflicting information and told me I had different dangerous levels that had to be paid for immediately (but the second time they said those same things were fine). Also, I had some transmission issues and needed 2 weeks to save up money and they threatened to tow my car. Ive had only poor experiences coming here.

Great courteous staff. Nice place to wait if you need to and they can drop you off if you cant wait.

Honestly extremely disappointed with the car salesman here. We went to Honda to find a 2016 civic and their prices were about $1.5K higher than other places we had looked at, when we asked why the gentleman we spoke to said “I guarantee that those cars have been in accidents and bought at auctions on the east coast” - it turned out neither were that way after checking the car facts and instead of the guys apologizing for being wrong he tried to lie and cover it up. I wouldn’t recommend going here because you’ll definitely get ripped off.

New facility is fantastic. Pretty smooth experience with some maintenance on my vehicle.

They keep our Jetta running like new! :-D (Got the 60,000 mile service, only took 2 hours.)

DO NOT use Honda Service Orem!!!! DISHONEST AND OVER-PRICED. HORRIBLE experience with service department (specifically Brandon), multiple times. I have never written a review until now, I had to write one here. The first bad experience I had was because of the ridiculous price they quoted me for a repair. I called around to get price quotes (with price breakdowns). When comparing labor prices, I discovered that Honda was charging OVER 3 times the amount for LABOR, than any other shop in the area for the exact same job. To make things worse, they also marked up the after-market parts by over 200%. I understand that the Honda parts would be nicer and cost more, but when comparing one after-market part to another, they should be in the same ball park, not well over twice as much. (all this happened one year ago).Fast forward to now (Feb 2018), the same part that was replaced a year ago went bad again; needs to be replaced, no big deal. I went in to Honda and Brandon (the service manager), told me that the parts were not under warranty because I did not use the Honda part (I used after-market parts). Brandon wanted to charge me over $600 to replace the part (around 300 for the Honda part and about 300 for labor) After talking to some other mechanics in the area, I found out that the parts ARE under warranty. Brandon literally LIED to my face. On top of it, every single shop I called quoted me under 110 for labor; once again, Brandon marking up the labor cost by 3x.If you want to pay three times as much as you should, go to Honda. If not, go ANYWHERE else.

Honest, knowledgeable, great management.I have purchased 2 cars from Ken Garff Honda in Orem. Both experiences have been so easy that I will definitely go back when it is time to buy my next car.

It was kind of a confusing experience. Went in to get my airbags replaced, people seemed to assume that you should know what to do in their large facility. The shuttle service was amazing and they came to pick me up after the service officially stopped, but they loose points for communication, no one told me they closed before the actual close time of the main building. They also supposedly texted me that my car was finished way earlier but I never received any such text. Glad they called again when they did, I may have been stuck at work for the night were it not for the call, and for the extremely dedicated shuttle driver.

Good communication. Didnt fix the seat heater though and getting back in is a nightmare.

Great job servicing the truck. Loved the hospitality and treats in the waiting area.

Typical car dealer. Low ball your trade in and offer small discounts on MSRP. Take a sharp pencil with you. Buyer beware.

This Ford dealership has an amazing parts counter and service advisors

Gary Christofferson was very kind and showed us the options we were looking for. Not pushy and very kind. Just the kind of salesperson youd like to have.

Service center was really helpful and not pushy at all. Will definitely be going back.

The service guys are awesome! Ben helped my sister and went out of his way to make it simple for her.

Theyve been servicing my car for 5 years, and always go above and beyond in service and effort. Theyve worked me in when I had an emergency, went and got pizza for my kids when we were stuck there waiting (their shuttle wouldnt fit all 7 of us), and have always been honest with me about what is actually needed and what can wait. We go there for everything bc we trust them.

For one bolt and window part it took-3 visits7+ hours waiting (even with appointments)$210 for a proprietary version of a $30 partNope. I wouldn’t recommend.On the plus side there is a kids waiting room with a TV and toys. I guess they expect everybody to be there for a while.

I had a great experience with these guys.

Fabulous group of people who give great service!

Quick service, ok pricing. Great management and customer service.

The reps are super nice and they have a snack bar with fountain drinks for free!

Bad customer service, theyre to pushy. I wanted a less expensive vehicle and they kept trying to put me in other vehicles that I didnt want and that where way more than I wanted to spend.

Great associates who are good at communicating and getting what needs to be done on your car!

Scheduling my service was easy and it was done before I anticipated.

Very professional service. I felt well taken care of.

Love the body shop but getting them to call you back sucks!!

Great service and checking of all areas of the vehicle for future service possibilities

Wont go anywhere else to buy a car. Everyone here is super helpful and really want to make you happy.

Friendly service. These guys always treat me with respect

They take good care of my car!

Scandalous! They lied they totally took advantage of me. I am a 60 year old disabled grandma on a fixed income. They promised payments to fit my budget told me not to worry that they would make it work.i never saw any paper work 90 days later I still did not have plates and then I received a phone call informing me that I was a co signer and my first payment was late. A payment that was over half of my monthly income! Needless to say they repossessed the quoted $5,000 car and now they are suing me for $12,000. Put $500 down it was every penny I had so now I have no money and no car. Thank you Ken Garff for making my life that much harder!

Great dealer with great service after the sale.

Ive get my vehicle serviced there again!

I purchased my car here about 8 months ago and brought it in to be serviced and I was in and out in about 30 minutes. Popcorn and drinks were available in the waiting area.

Great service and very good costumer service.

These guys were fantastic!! Great service, no pressure, and they even put my licence plates on for me.

Always a pleasure to have my Odessy serviced at Ken Garff!

Very nice people, new and new cars.

Jonny and Pebbles are awesome to work with.

Got my Buick Encor serviced. Prompt and friendly service, great service advisor that checked in with me while I waited. Comfortable waiting area with a soda fountain machine, coffee, popcorn. Comfortable couxh seating as well as table and chairs with tabletop usb charging stations that I was very greatful for.

Auto dealership, great service department very knowledgable,

We received a relatively minor recall on our vehicle and the service department was able to take care of the update and get me back on the road in less than an hour.Very friendly and helpful. I wont be going to any of the Ford dealerships in Salt Lake County in the future.UPDATE: Ive received numerous requests for compliments and positive reviews. Ive only been there once and theyve contacted me over 5 times.SOMEONE there must be a little insecure.Too bad, it was a good experience up to the point where they started pushing me to say something good.HINT: dont give them your real e-mail or phone number.

My car had an airbag recall. We ususally go elsewhere but thought wr would try them as they are the closest Honda. With 2 exceptions, the employees were distant and rude. I was transferred several times over a few phone calls with different answers to the same question. I was told that they offer NO shuttles to my area but that was not true. They do. I was told I would have a *complementary* car to use as I would have a 2 year old with me. Surprise, no car for me. Had to take their shuttle to my home ( ...so I would have no car..there goes my day...).I got the 2 year old out and her car seat by myself while the young driver just sat there. The driver that picked me up, Kip?, was awsome. He didnt have gps so it took awhile for him to get me but he was so friendly. It looks new and nice but I will never go back!

Okay place not that rude and pushy.Always good

Always been treated fair here. Good service.

Best cars and people ever

They sure listen....then push push push to buy a car we were looking at. Called constantly and we ended up being so annoyed that we said no.

Unbelievable service in the repair department and service department. I brought my car there several times and Ill continue to do so

I went there to find parts for a Ford 500 and the older man that help me with trying to get a trouqe mount was very helpful

Ive considered buying a car here three times. Each time Ive been ignored and went to toyota. Its to bad because Im a Honda fan.

Very friendly and helpful service

They quote high ($4,000) to see if youll go with them. When you say youre going elsewhere they can cut the price almost in half ($2,500). Seems a little dishonest to me. My sister had a similar experience.

Had an appointment and was in and out in an hour. They even did a recall update before I received a notice in the mail.

Bought a car from Ken Garrf made it to Cedar City broke down stuck for 3 days.

Im not a ford guy but they are good to deal with

Rude salesmen. But then thats normal at a dealership, yeah?

Amazing customer service

Big fan. I drive all the way from Idaho to take my VW here.

Informative, pleasant staff and atmosphere

Salesmen listen, service department doesnt. Quick Lane is a joke!

Good selection and service

Ive had a good experience here. I bought a van here.

Good experience servicing my vehicle.

Courtious, professional, honest.

They do not badger you with calls, emails or any other correspondence after you are gone.

Horrible company takes advantage of young nieave kids

Great customer service

Usually pretty helpful guys

Got $6k off by going to boise, they wouldnt work with me in a deal

They are great.

Always great service

Takes a lot of trip for them to get it right.

Best in the area for sure