user
Cierra Towing and Crushing LLC
4201 E Amarillo Blvd, Amarillo, TX 79107, United States
Appearance

Comments
Yo
Review №1

They were fast and the price was good. They helped me out with no problem

Da
Review №2

Our truck broken down in Memphis TX with our 45 foot 5th wheel on Labor Day weekend. We spent an entire day saturday trying to find someone to tow our 5th wheel to an RV site in Amarillo. Didnt find anyone that day but the next morning I found them through google and called them and they were able to pull it for us within a 2 hours. They arrived on time and price was reasonable. Very friendly and professional, having them there took the stress levels down. He has 25 years of experience with towing. There were some tight turns within the campground and pulled it off without any issues. I would HIGHLY recommend using them. Thank you guys!!!

Pa
Review №3

They picked up a vehicle I had sold for salvage. I wasn’t sure how the driver would pick up the car, because there was a pickup already on the bed of the truck. I was impressed with how he lifted the car and secured it. He even waived as he hauled it off.

Ja
Review №4

I used this company with the mindset that they were a great company, now before you think that they are not by my star rating plz let me explain!Had them tow my truck from a house that wasnt mine, thats were it ended up breaking down, to a shop of my buddies that he just works on cars when he has time, not his full or part time job.I paid over the phone because I wasnt supposed to be there when they picked my vehicle up, and I told them that I needed a receipt to turn into my insurance company for reimbursement.Every thing went smooth, did take them almost 4 hrs to pick up vehicle, I ended up following them for the drop off, because my buddies needed the truck parked in a certain spot, once unloaded still had to wait another 15 min and several calls for them to verify that I paid , was told the system showed that it was unpaid, once it was finally verified, told then again, (2×) that i need a receipt, was told again it would be emailed to me.Over the weeks I still never received any email or receipt, I called a total of 4 times in the weeks past, asking then demanding my receipt!Every time I called was told that they need almost every bit of information thats conceivable to even try and find me in the system!Not familiar with any towing systems but , I would think with my phone number you should be able to pull me up in the system and find out if and when any towing had been done, but I could be wrong.Over the past month was told several times , we found you and we are sending you an invoice, all said ok, thank you and that was the end of the call, but as many of us know emails sometimes take a bit to go thru, lots of reasons why It may take a while,, but never did I receive any email/invoice, so when I just got off the phone with them today, had to go back n forth w all the same stupid questions, then the girl that supposedly told me shes sending me my invoice gets on the phone, because she remembers me from just last weeks phone call and tells me I sent you an email and I tell her I never received, her, but I sent it, me , if I did receive it do you think Id be on the phone again arguing with you about not receiving 😀So in the end I stayed on the phone to verify that I did receive it, and yes I finally did!! YeahSo back to my rating, the rating has nothing to do with the service they provided, all of that was great, it did take them almost 4hrs to get to it, but other than that it was great, they were very professional, very nice, wasnt in an extreme hurry, actually had a nice conversation with the tow driver!!The rating has to do with the people in the office who would in my opinion make the business run smoother if they had more training or maybe hired another person to help in the office.Not sure why they had the small problems they had with this simple tow, but alot of small problems will eventually equal big problems, I have never used this tow company before, was actually referred to them from someone I trust more than anyone in the world!Could have this just been an isolated incident, yes, I have my doubts, but once again this is my opinion stemming from my experience I had with the company, next time I will gt a receipt, then and there,You learn from past experiences 💯Be safe, have fun, make memories,✌

Da
Review №5

These folks went out of their way, on a holiday weekend, to help out-of-town stranded RVers. Cant recommend them enough! Special thanks to Brandon.

mi
Review №6

I have used this company 3 times in the last couple of months very reasonable and always on time. I will continue to use them in the future.

Un
Review №7

Amazing company and very professional. Honestly saved me, I’m not from TX. My truck driver was in an accident and they took care of the semi safely and promptly. Good prices too. Call them.

Lo
Review №8

At anytime anywhere they will go pick you up and your car and tow it where you needed to go Cierra Towing is the best

Co
Review №9

I was not even in town and they took care of everything. Best price in town, can pay over the phone. All around great!

Ma
Review №10

Fast service friendly operators very pleased with the experience

Lo
Review №11

I was in a major accident on 10/26 and APD called these people to tow my Durango. Truck #508 came out and got me taken care of very fast! And they didnt charge an arm and a leg for the tow either. The driver was very friendly. I will definitely be giving these guys a call if I ever need a tow in the Amarillo area, and even recommending them to others!

La
Review №12

These guys are the best always professional on time and with the best prices and service around

Fa
Review №13

When we unexpectedly broke down 600 miles from home, Cierra Towing took great care of us. From the dispatcher to the driver, everyone was friendly and easy to work with. Even though we were 35-miles outside of town, they still promptly got right to us so we could get our rig (and our kids) safely off the highway and into town. Thanks everyone for making an unpleasant experience more bearable, we appreciate you!!

Ch
Review №14

Well I didnt have all the money to get out so I had to lose it to them I had most of it and accepted by the hundred bucks and they wouldnt let me make it on it Im poor peg demon kind of put me out of work so Now I lost my car because they wouldnt give it back to me

De
Review №15

We had a reefer trailer get stuck, and they were very friendly, and prompt to get to us !I highly recommend !!!

El
Review №16

The driver was nice and did a good job

Ch
Review №17

They were totally unprofessional

Ge
Review №18

They are Great Company, fast, efficient, and fair prices. There be the only Towing company Ill use. Even out of state.

Co
Review №19

Worst customer service in the world I hired them to do a job in the left before the Finish the job

Ma
Review №20

Took great care of our Tap Truck when it wasnt feeling well. Its who I call when I need a tow.

Ge
Review №21

They dont bother to talk to the owner to see if theres been any changes in the order or do they identify them selves

T
Review №22

If I could leave 10 stars I would! Less than 30 minutes from the time I called my car was at towed from where it crapped out on me to my home a good 15+ minutes away. The driver was awesomely quick and professional and the rate was beyond reasonable. Its never a good day when you need a tow, but this experience was definitely a silver lining. Thank you for the amazing service!

Na
Review №23

I had a tire blow out in the middle of nowhere on interstate 40 about 70 miles from Amarillo. The first place I called was not helpful and said they were too busy to help unless I was driving an 18 wheeler. I tried this company next. They were helpful and friendly on the phone. The driver Keith called when he was on the way to give me a heads up and he arrived quick. All around super friendly and helpful and made sure my car and the rim with the tire blowout took no damage so I wouldnt get stuck in Amarillo on my way home to Arizona.

Sa
Review №24

I tried calling them multiple times and they did not answer. Dont claim tp provide 24hr services then.

Sh
Review №25

It was great

Me
Review №26

A bunch of crooks.Guy that towed my car told me the police were not coming, that he was towing it to the police station, and that they were gonna look at it.He was there 2 minutes after the fire fighters even left (I never called them) and when he got there he told me I had to let him take it then or he was charging me more to wait.Now I have to completely hand over my car to this people who lied to me so they won’t charge me for the ridiculous tow that I never asked for. Also they never took it to the police station and the cops did show. There was no car to look at for them when they showed up.

re
Review №27

I was driving from Oklahoma to New Mexico and was caught in a snow storm and wrecked my car. This company not only towed my car, but also helped find a mechanic, helped on the prices, and even drop me off at a hotel. Great service great company thank you for everything!

Ja
Review №28

Had a major malfunction with our 5th wheel travel trailer which left us stranded on the side of a two lane busy highway! The RV tow truck was busy on another call but while we waited Rodney came out to our location to see if there was any way he could help us get to a safer location. Even though there wasn’t that was a huge deal. Carl? The actual tow truck driver that came to get us was awesome! He had our 5th wheel hooked up and ready to tow really quickly! I highly recommend Cierra Towing!!!

Ka
Review №29

Best places in the panhandle for all your towing and crushing needs!!!

Ga
Review №30

Always there when I need themHomens Diesel

Lo
Review №31

I have a completely restored classic 1956 Thunderbird and was scared to get it towed anywhere. I needed to get some repairs and called around to find Cierra had someone that would take extra good care of it. Andrew showed up to pick it up and he went the extra mile treating my ‘56 like a princess. Then he called me to reassure me that it had arrived to the shop as planned.Highly HIGHLY recommend Cierra. .

Ro
Review №32

Very fast and nice worker, he took real good care of my vehicle

Iz
Review №33

Great service everyone super professional and treated my vehicle with care.

Br
Review №34

My go to to haul my cars !!!

Bo
Review №35

They were veey personable and allowed us to come and get personal items out of our totalled vehicle.

Ed
Review №36

I am really disgusted with you charging Delbert Latham $309.00 to tow his car! He is a nurse that had worked his shift after staying all night the night before to be sure he was there for his shift! He was only trying to get home to his family that includes a new baby! He was forced into the drift by another car! He was only 1/2 mile from home! It could have been your family member he was taking care of! Have mercy and refund the towing price! I will make sure to let everyone know what you charged someone that Had just finished his shift at the hospital! People who are unhappy will get the message out there! Social media works great for that!

Cr
Review №37

Awesome service! Quick to show up and very reasonable on pricing.

Aa
Review №38

Got to my truck fast and was very nice guy

Jo
Review №39

These guys came out on Christmas Eve! They showed up quickly and had me to my destination in no time. Very friendly staff. The price was unbelievable too! They only charged me $50 on a holiday. If you need a tow, call these guys first.

Re
Review №40

The guys at Cierra Towing came to our rescue after we broke down while pulling a trailer. The fees were reasonable and they took care of both our Expedition and our trailer. We highly recommend them!

Ma
Review №41

Pretty good just waiting to long for them

St
Review №42

These guys work with us to get my girlfriends car back thank you

Ti
Review №43

Upfront pricing, fast professional. Ill keep their # in my phone. Highly recommended!

Ga
Review №44

Good and cheap

Jo
Review №45

Friendly

pa
Review №46

Did not notify me of my rights as a vehicle owner. Never sent me a notice. Towed my 1968 dodge dart without consent....

Me
Review №47

Very nice and reasonable!!!

Jo
Review №48

Cheapest, best tow in town

Mr
Review №49

Great place to get rid of an old car that doesnt run

Ra
Review №50

They showed up on time and did a good job Towing my truck I called a few places and they were the cheapest at fifty bucks all the other places were 60 to 75 for a tow in town

ca
Review №51

Awesome

Vi
Review №52

Loaded me up fast

Sa
Review №53

The driver was kind and sympathetic to the accident. Very pleased.

Re
Review №54

Our motorhome broke down last night in the middle of BFE!!!! Between Vega Texas and Channing Texas. Goodsam Road assistance sent these guys out to tow us. They were here with in an hour, were told it would be an hour and 45 mins. AND hitched us up and had us in a RV park for the weekend within 2 hours of the call. AWESOME service!!!

Se
Review №55

A legitimate towing company here in Amarillo! They also crush cars for scrap!

f
Review №56

Very bad service! Dispatcher named Stephanie told me that It would be $50 dollars to tow my car, when drives came he told me $75 because it was involved in an accident when no one asked me if my car was involved in an accident or not. When I called back to let the Stephanie lady know about the situation her responde very rude and unprofessional. I will be using a different towing company from now on.

Ma
Review №57

Fast friendly service.

Ch
Review №58

Very professional

Ma
Review №59

Despite what they do customer service was great

Mi
Review №60

Arrived on time at 7:15am on the dot as scheduled. Thomas was friendly and very professional. Would recommend them to anyone!

Da
Review №61

I will NEVER use this company again in my life. I had about $30 dollars in my truck and they stole it all. This was all the money we had left and they took it.. so Im telling everybody I know and even ones I dont to NEVER use these low life stealers again..

Je
Review №62

On time ,cheap with no problems... big thumbs up!!!!

Mi
Review №63

Drivers and employees have great attitudes

Sc
Review №64

Just awsome

Иб
Review №65

Worst place, driver hit my oil pan and radiator and didnt want to pay for it

Da
Review №66

Too expensive

Te
Review №67

Very good

Br
Review №68

Nice people

Je
Review №69

On time service

Ju
Review №70

Very helpful and on time

Da
Review №71

Nice and helpful

Gr
Review №72

Great service

Br
Review №73

Rude staff

Sa
Review №74

Worst customer service I just called them and the lady that picked up the phone was talking to someone else and being very rude I had to hang up cause it made me so mad Ill be taking my services else where

Br
Review №75

Fast and professional.

Information
4 Photos
75 Comments
4.2 Rating
  • Address:4201 E Amarillo Blvd, Amarillo, TX 79107, United States
  • Site:https://cierratowingandcrushing.com/
  • Phone:+1 806-381-2561
Categories
  • Auto wrecker
  • Towing service
  • Demolition contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations