The best Ace store! They not only helped me find what I needed and matched paint for me, but they carried all of my paint out to my car. Incredible customer service and even nicer people! Thank you guys!

Ive shopped at this Ace Hardware for the 18 years we have lived here in Johns Creek. Every time Ive stopped in for either a planned project or when stopped dead middle of a project for need of the right tool or hardware I have received excellent service. Excellent. Their staff is trained to be helpful and if you need to get in and out quick theyll help you find the exact right threaded bolt or whatever insane thing. I mean Ill say to myself Ill try Ace and if they dont have it Ill go to Home Depot and only once or twice did I ever need to head on to Home Depot - like to rent a wood chipper and you cant even rent those at Home Depot anymore. Highly recommend!!! Over 18 years to have incredibly consistent excellent service and staff and product? Unheard of!!!

Always THE most helpful Ace I have been to. Had to call another ACE on Holcomb and they were less helpful than my 2 year old. So glad I live minutes from this one! Always focused on serving the customer and solving problems!

Appreciate the customer service and advice at this location. Purchased a Traeger 780 Pro, free delivery and set up. They also helped me with service on my Stihl equipment.

My neighboring ACE hardware is a the best store to visit versus Home Depot, Wal-Mart etc... They have everything you need in store and they provide the best customer service that reminds you of the old days when local shops/stores acknowledge the people in the community. I love that about ACE, Johns Creek (Jones Bridge Rd) - Kudos ACE!!!!

Not only the greatest Ace I’ve ever been to, the greatest hardware store I’ve ever visited, and it’s not even close. The attention to detail in this place is extreme. From the hand-picked gift area, to the grill selection and services, to the indoor cabin setup in back of the store, this Ace is half store-half theme park. The staff is helpful, knowledgeable, and friendly. The addition of a couple dogs on site is also a bonus. Be sure to say hi to Flat Coat Retriever, Forrest who works at the front register.The store is clean, fantastically laid out, and they offer curbside pickup, a huge bonus these days.Couldn’t be happier to have this great family business in our backyard.Shop small, support local!

Have been going to the store for the past 10 years - Benjamin Moore Paint, pinestraw during spring etc and had a good experience. Was trying to replace a damaged key fob for my car (that I bought at this Ace location). Understandably, they mentioned that they cant do much about the damaged key fob as i didnt have the receipt (they did some run-around asking me to call the manufacturer when in fact could have been upfront and say not much can be done). But what concerned was their flip/flop on a new key fob and how much it costs to cut/reprogram. Just wish they had been more open about their pricing model. Just watch out and ask for upfront pricing if you are buying any service from them. And wish they could have been a bit more courteous as well.

Always get great service here. Staff is friendly. They have some really cool non-hardware things that make great gifts. Its a nice alternative to the larger suppliers.

The best local hardware store around. You will not find better customer service anywhere! Plus, it’s family owned and operated and in today’s world we all need to be better about supporting locally owned versus big box stores. Plus, they have an amazing gift section too - I never leave without buying a new candle! Thank you Lukowiak family for being so great for our community!

Clean. Friendly. Quick. I think I spoke with the owner. Seemed like a nice guy. Mentioned they were getting g benchmade knives. Thats a plus.

I love this store! They are extremely helpful and every time I come in, they ask if theres anything I need help finding. I love the traditional feel of the store and I will go here over the mega-marts any day of the week!

My neighbors recommended this store to me to get my lawnmower serviced. Not only did they do a great job but they also have a pickup and delivery service which is very helpful for me. This store turned out to have a very friendly staff so I am now one of their customers!

I absolutely love Ace Hardware Johns Creek! The staff are always exceptionally helpful and courteous, and the owners play a very active presence in the store, showing how committed they are to customer service and their community! I love that I walk in and they greet me by name, offer to help, and point me directly to the aisle of the item I need. I always choose Ace Hardware first, and am so glad that we have them in our community! Thanks Richard, Ralph, Jan, and everyone at Ace for a great business!

Great neighborhood hardware store with friendly service.

I dont feel comfortable coming here, especially during pandemic. No one wear any mask here! Not worth the risk.

Love this little place. Ive found that I can get just about every thing I need without the chore of going to home despot. Soo much easier to park close and walk right in. Everything is nicely laid out, no wandering aimlessly with no idea where to go. Finally, employees that are always within earshot and happy to assist when needed!My wife and kid love it too. We always manage to find a little gift, toy, or nicnack and everyone comes home happy!Save time by shopping here. Its easier to get in and out quickly. Always good prices. I could go on, but just see for yourself.

Just ran into ACE for the first time since the pandemic began. None of the employees were wearing masks. When I got to the counter I said to the older woman, you know people would feel better if you were wearing masks. Her response was “It’s a personal choice”. I guess so is mine where I shop.

SO disappointed with this stores no masks required policy. Walked in today and when I noticed no masks on any employees or customers I turned around and walked right out and spent my money elsewhere. I really try to support local business but I cannot support a complete lack of common sense.

Summary: Online order pick up needs help and employees refuse to wear masks in a pandemic.I placed an order for in-store pick up. Before heading to the store, I called to ask if the order was ready and after quite a long time on hold was told that yes, it was ready for pick up. When my husband went inside to pick it up, the order was not only NOT ready, they had not even checked to see if the items were in-stock. So he was forced to stand in the store with not a single employee wearing a mask while they attempted (but did not succeed) to fulfill an order they had told me minutes before was ready to go.I have had similar experiences at other Ace locations but being new to the area had hoped this one would be different. Unfortunately its the same nonsense. Ill stick to ordering from Amazon - safer, more accurate and ultimately faster anyway.EDIT TO ADD: If you write a negative review, you can expect a phone call from the owner and you shouldnt expect it to be a pleasant part of your day.

Richard and Evan - Thank you executing a flawless BGE warranty claim . . .I have been a customer of your store for many years . . I appreciate the awesome customer service and the willingness to serve the community. . .keep up the momentum

Great store. Nice selection of products and very helpful team working there. 🇺🇲

The store management is utterly irresponsible to the customers and the community which has seen many deaths during this pandemic. None of the staff in the store today had a mask on and one of them even leaned very close to the person in the register line in front of me when answering their question. The customers were masked and clearly uncomfortable.I could understand if they had a mask-optional policy for the customers, thinking that they are trying to survive financially and can’t afford to lose any customers. However, in the community where all the neighboring stores have a mandatory mask policy, it makes no financial sense to have none of the staff wear mask, at least as a courtesy and protection for their customers.

This store is exceptional despite what the irrational maskholes have to say. Is there a more embarrassing, cowardly bunch of people in America than this ilk?I LOVE that they let their employees and customers choose whether they want to wear masks. I may just go buy another Traeger for the hell of it!Keep it up guys! Real American’s love and appreciate what you stand for.

Great place friends that help.you should go check it out .very helpful folks!!!

Would give less than one star if I could. Not one employee wearing a mask. I recommend staying away until covid-19 is over.

One of the best hardware stores Ive been in (and I support many in my line of work) with a lively staff who are always willing to help and engage the customer. This store has great vision/foresight and I have noticed that they are ALWAYS the ones willing to take the risks other small businesses are not when it comes to stocking essential items. If you want to go to a store where you can engage with the employees and share a laugh, this is the store to come to. Nothing but class, character and willingness to help in my 10+ years shopping here. Dont forget who stayed open and risked their own safety to provide for the community they have already given so much to.

I just cant say enough good things about the quality of goods, selection, staff and family that run this home town store. They truly are the best and always go out of their way to meet their customers needs, even when you need delivery! We appreciate your efforts to keep the store shelves stocked and everything you are doing to meet our local needs during the pandemic. 👍 Way To Serve The Community ❤️ Ace Hardware Johns Creek!!! We appreciate you!

I had to return a broken piece of my Big Green Egg for a warranty replacement. I had not bought it there, and I dont think they get any money out of it. Everyone was very nice, and I got order placed with no issues at all.

Love this family business. You can hardly get in the door before one of the employees is asking if they can help.

Love this Ace Hardware, and all Ace Hardware. Great service across the board, and treat everyone with respect, even the complainers. A++

I cannot say enough good things about my shopping experience with this location. We originally went to Home Depot to look for a grill which turned into a terrible experience with no customer service. I called Ace and they helped me pick the grill over the phone, take my payment and offered same day delivery. Richard was beyond helpful. Richard and AJ delivered the grill to my back patio and it was a breeze to work with them. Please go see them for all your home needs

Great people, great attitude. Much better at customer assistance than Home Depot

At your risk !!!! No employees wearing masks. When I asked about, I was told by an employee it was a personal choice; potentially impacting their customers, can you imagine?No protective screen at check out registers as well.

Not one employee wearing mask at the hight of covid pandemic. Felt extremely unsafe in the environment. Employees still friendly and helpful, but extremely unsafe considering the current health crisis.

As a medium/high risk due to kicking cancers butt last year - I make an ADULT CHOICE to spend my money at this Ace Hardware instead of the big box stores - Because they allow an ADULT CHOICE on the mask issue.Agree or not - Unconstitutional mandates (both left and right) are the REAL threat to our Republic and our personal freedoms - Which myself and tens millions of others swore an oath to defend and protect - Against all enemies foreign and DOMESTIC.Carry on...

My husband and I were very disappointed to see only one employee wearing a mask. These individuals are in contact with strangers all day long and none of them are concerned with the welfare of others enough to wear a mask during a deadly pandemic; its incredibly selfish. We left and took our business to a bigger store.As for the responses that its a personal choice - yes, so is driving without a seatbelt or driving impaired... But at least driving without a seatbelt is only playing with my own life. Youre the business owner and can absolutely require your employees wear a mask just like the police require you wear a seatbelt. Take some accountability here.

Always super helpful no matter what project I have decided to take on.

I always have great service.

Found what I was looking for; however, very disconcerting that this merchant does not exercise proper precautions against COVID-19. No employees (owners) had on a mask. Very poor way to show concern for customers and extremely poor way to represent Benjamin Moore Paint and Ace Hardware as a company.The companys responses alone show unprofessional this location is and that they have NO regard for their customers. If they did, they would not regard it as a personal choice, rather appreciation for the well-being of their customers in light of a pandemic in which 6 million in the U.S. are now infected. Yes, very disconcerting, as I was quoted.

Excellent selection of items. Excellent staff. Fast service.

What a great business! Keep up the good fight against the cancel culture perpetuators!

Awesome.. everyone there was friendly and helpful. I needed closest shelf hooks and they guided me through everything. thank you

New to the area and needed to buy a grill. Called to see if they were open (they were) and if they sold grills (they did). Richard was very personable, knowledgable and helpful, and we bought a grill, cover and full propane tank via telephone. It was delivered the next day, fully assembled. The delivery guys were very courteous, hooked up the tank, and gave a brief orientation to the grills features. Oddly, the Weber sticker on the lid left a rather obvious shadow when we removed it, which, isnt the end of the world, but, it was a brand-new grill (and fairly pricey). I contacted Richard, who didnt hesitate to order a new lid, which was promptly replaced. Excellent customer service, all-around. Highly recommend!!

Every time I visit this Ace Hardware the staff is incredibly helpful! Love having the ace near home!

Very prompt, professional and courteous....will be back!

These guys/gals are always helpful and knowledgeable. If you have a project big or small, this is the place to go get advice. I would also love to give a shout out for the wonderful effort they made to get my husbands surprise Christmas gift of a grill to me in time and it all worked out perfectly. If you are looking for a grill, get it at this ACE. They assembled my new grill and hauled the old grill away for no additional fee. Thanks!

After trying to get my lawn mower worked on at two other Aces with experiences that left a sour taste in my mouth (to say the least) I decided to make the trip to this Ace because my dad has always spoken highly of them and I am so glad that I did! Evan was incredible to work with and fixed my mower in less than 12 hours (rather than try to sell me something different like at the first one I went to). I will definitely be making the trip back to Johns Creek any time I need repairs from Ace!

Always can find everything I need and young people working here always assist and ready to help

Been shopping there for 15 yrs. Enough said

The worst compliance with mask wearing i have seen yet. None of the employees even had masks on at all.

I love our neighborhood Ace Hardware. ..so convenient. .

Great service, but none of the workers were wearing masks. The nonchalance towards customers health does not make me feel safe to come here again, nor do I want to financially support a place that exhibits that.Also be aware that what the website says is in stock is not necessarily in stock.Edit as a reply to the owner: I am not leaving a negative review over an opinion on wearing a mask, I am leaving a negative review based on the health and sanitation practices exhibited at the store. Is describing the state of the establishment (including health and sanitation practices) really outside the realm of a review?Additionally, I am trying to provide constructive criticism pointing out that without COVID health and safety measures in place, some customers will choose not to come; implementing them may convince them to return. Consider this before invalidating and dismissing the multiple reviews of this same feedback.

This shop has something for everyone!!! Great customer service and family friendly. I wish more small businesses would follow their core values.

Always a friendly & helpful place to shop for hardware items. Great staff!

Staff is always helpful and knowledgeable.

I went in for Ant Control and also found wonderful cards & a few gifts.

Awesome experience. I came in for a second key for my Chevrolet. They not only had the key and fob but were able to program it. It was a fraction of the cost compared to what I could have spent at a dealership. The gentleman that helped me even stayed later to make sure both the fob and key worked. Awesome to get good customer service vs. most big box stores.

Super friendly and helpful employees.

Best ACE anywhere, best prices, service and selection. Drive a little further if you have to, this is the place to go.

They are amazing! Toby? Im not sure about his name, dark hair glasses. Is the absolute best can not thank him enough supper knowledgeable, work with us for over an hour.

Made it to the door and noticed that no one was wearing a mask in the store, including employees, so I left. I just had a family member pass away due to covid and this ace hardware doesnt appear to think its necessary to do its customers the basic courtesy of wearing a mask. I wont be returning.

Run by a local. Always friendly service. Have been there repeatedly in the past few weeks to get project supplies.

Very friendly people. It’s a wonderful neighborhood store.

Knowledgeable sales staff, courteous crew,, reasonable prices.

Gtillers! They have a great section dedicated to tools of the trade and sauces. Great for these cooking from home times. We bought a Traeger from them some time ago and love it. Every time we go in it feels like family - so different than HD.

Thank you. It was best.

I will NEVER go into this store again. Regardless of your personal feelings, what kind of businessman speaks to customers on a public forum that way?

Friendly staff, copied extra set car keys

I am a regular customer of this Ace Hardware and have always had a great experience at this Ace - love to support the small, local businesses. Both my boys actually helped them move as part of the JCHS baseball team charity appreciation event a few years back based on their contributions to the JCHS baseball team. However, I have noticed now on three occasions since Corona started, the employees are not taking the CDC guidelines about wearing masks seriously so leaving this review to make others aware so you can make your choice accordingly. This has caused me to stop doing business with this establishment until they decide to begin wearing masks like most other retailers are now doing in the area. Note, I refined my original review based on a phone call with the current manager who cares enough to follow-up with concerned customers. Still no commitment to wear masks but I respect the desire to follow-up on their part. However, I did not respect the private text message I later received indicating this review will now impact their contributions to the JCHS baseball team including using my name the reason why. Quite unprofessional and unrelated to my attempt to let others know this business chooses to not follow CDC recommendations for facial coverings.

Finally found a place for BBQ propane tank REFILL—not just exchange! And a FULL 20 POUNDS! Not the 15 pound ripoff with the usual tank exchanges! Just a little over 20 bucks (plus tax) Did you know that the 18.99–21.99 (plus tax) tank exchanges are only 3/4 full? They only come with 15 pounds! That’s the tank companies’ way of charging more w/o charging more—like 13 ounce ground coffee (instead of a full pound) and 48 ounce “half gallon” ice cream!The Ace Hardware in Johns Creek is family owned. They are super nice and Richard made sure my tank was as full as it can get. I highly recommend them for all your hardware store needs—and they have an amazing grilling section—all kinds of accessories and grills and competitive prices. Keep the competition to the Big Box stores alive and thriving, and shop somewhere where they know their stuff and care about you because it’s their store, not just a place to show up for a paycheck.

Great family-owned hardware store!

NO MASKS...Couldn’t believe the employees aren’t wearing masks and probably 50/50 on the customers, especially in a cramped store where social distancing is difficult.

The young lady thats at the register is beyond helpful and knowledgeable!

WOW - nicest ACE Hardware I’ve ever been in! So many cute little gift ideas! Splendid, friendly service - seems like a very happy family atmosphere here. A joy to shop in!

Rude and always sure they know what the are talking about, but still have to return or exchange 50% of the items they suggest (even with pictures of the item I am replacing.) Even with a receipt, they always question the return; not that way at The Home Depot. Unfortunately, I purchased a Stihl product from them. I ended up going to the store in Suwanee and got exactly what I needed. It is also unfortunate that Stihl is such a fine product, with poor representation. From now on, I will go to the Suwnee location for all my Stihl needs.

No mask policy, I rather take my business elsewhere.

This is a follow up review to my initial 1-star review (now deleted) which provides additional details of the situation for which the original review was submitted. I shopped at the store recently and upon entering was appalled to see no staff following COVID protocol recommendations, i.e. no masks worn by any staff, no plastic shields at registers, no social distancing cues, etc. Upon checking out I discovered the store does not honor military service by providing a small discount as nearly all hardware stores do (i.e. Buford Ace, Decatur Ace, all Lowes and Home Depots) and used an obscenity (through my mask) to express my dismay. I then asked why no staff were wearing masks and was told that basically they cannot sell hardware in masks (the Buford Ace can). After leaving the store I submitted my initial 1-star review. The store management contacted me using, I assume, my Ace rewards info and threatened to contact my place of employment’s HR about my behavior unless I removed my review. I called and apologized and discussed the lack of military discount and COVID precautions with the store manager. My wife also submitted a review which elicited another HR threat from store management (as if I can control what my wife does…). Fact of the matter, the store management does not seem to take the COVID pandemic seriously and they do not provide a military discount, thus the reason for a 1-star rating.

This ACE knows about Customer Service! We ordered a Green Egg, they customized our order to our needs and delivery. Delivery guys were extremely helpful in explaining the product and what friendly service- true gems you have *Tom & Dwight* Thank you again!

We have also bought many things at this Ace Hardware over the years, including 3 Weber Grills, but no more. Yes, wearing a mask is a choice, and shopping at stores that respect the health of their customers is also a choice. We will be taking our business elsewhere.

People are really helpful & supporting local businesses is so important rt now!

What are great change from having to deal with the chaos of other hardware stores. I found all my painting needs and supplies much easier than going to my usual spots. Very satisfied with their selections and quality of productions. They are like a mini Home Depot but much easier to get in and out with out the crowds and provided great customer service and directions.

Ralph is the owner. Ralph is what you want in a customer oriented friendly cares about his customers owner. You can not go wrong with this guy and what he tries to instill in all his employees. Ralph has definitely earned my business and he will earn yours to. Ralph makes you feel warm and welcome. It is nice to see someone who still cares about customer service!!!!

Had the washer I needed and knowledgeable person that you won’t find at Home Depot or lows.

The employees in this location were not wearing masks or doing anything to enforce social distancing, becoming hostile when questioned. If I could give zero stars I would.

Great store! Helpful, knowledgeable, and kind! Highly recommend!

Yesterday I took my Stihl edger in for service. They diagnosed the problem, had the parts in stock, and showed me how easy it is to install myself. Very courteous and professional!This Ace is excellent. Family run. Always clean with plenty of knowledgeable people eager to help.

Top notch customer service! So lucky to have found eclipse glasses available at our local Ace Hardware! Thanks again!!! Also to those that are complaining about the price- yes the solar eclipse glasses were priced high just as everywhere else everyone looked for them online at the last minute because locally they were sold out - actually I saw one pair of paper eclipse glasses on Amazon now for $99.95. Ace hardware had to order the glasses themselves at the last minute and Im sure their price had increased- I I felt stupid that I did not order it myself ahead of time and I would have gotten them free at the library or for $1 or $2 everyone else in line felt pretty much the same way but we were all grateful to have gotten them at all when they were sold out locally everywhere else.

Very pleased with the customer service. We purchased seventeen bales of pinestraw. The first ten were fine; the second set of seven were full of dirt and debris. The manager on duty, Richard, offered to exchange or refund all seven bales. He even recommended the best time of year to purchase this item. Will shop here again.

My experience at the Johns Creek Ace Hardware was truly one in a million. In a world where many people are self centered and fast paced the people at Ace Hardware take their time to assist you. The associate who helped me was named Nash. He was a very kind and helpful young man who helped me find what I was looking for. He showed me various products and offered potential alternatives. Workers like Nash are the reason Ace Hardware has been successful. He showed genuine care and concern which isnt common at the larger hardware stores. All in all if youre looking for an incredible experience with people who care look no further than Johns Creek Ace Hardware.

Ralph runs a great store and taught his boys right!I brought my blower in for repair and they knocked it out of the park without charging me for a new one.Great family owned business!

I went in to get a copy of a car key and the guy who made the copy was very kind. He even made sure the key worked . Everyone was helpful.

Absolutely best customer service. Toby went out of his way to help me with my Edger. Forget Lowes and forget Home Depot. Better prices and much better customer service. Will always stop here first.

I received beyond excellent service. It was busy and I was in a hurry and the sales team worked together the satisfy all of us customers completely and quickly. The parking lot filled and emptied in less than 15 minutes. Paint supply, Christmas light , key copy ... customers in and out in minutes.

I LOVE this store! The staff is helpful, knowledgeable and friendly. They offer a wide variety of first-rate merchandise. Many years ago, I worked for a wholesale hardware distributor in VA, came to know & appreciate quality hand tools, and these guys have them. Unlike the big box home improvement stores, you never have a problem finding someone to help you. If you want it, they have it. If they dont have it, you dont need it! If you like it cold, they have Yeti and Corkcicle. If you like it hot, they have Big Green Egg. If you like big furry things with paws, take dog treats and youll make friends for life. Great place. Shop there and you wont regret it.

Best local hardware store in Atlanta. These guys know their products and provide excellent customer service. The employees and management make you feel welcome and work hard to earn customer loyalty. Great store, great location, great people.

Local hardware store that has everything you need. Feels like the way hardware stores used to be before big box shops.

We do not usually frequent this Ace, but did so for deck stain. My husband was appalled by the lack of safety measures; no masks, no distancing, no limit on number of customers. When he questioned an employee upon checking out, he was told they cannot do their jobs and wear masks. This Ace also offers no military discount. We always attempt to support Ace, as a smaller, local store, however, we will never visit this Ace again.

These folks work hard and offer service from the minute you walk in the door. Toby recently took the time out to assist with my stihl weed wacker and Richard is always asking how he can assist. Have bought my mower and lawn products from them as they care and are competitive. Thanks Ace!

Very friendly and convenient, great selection of tools and supplies

Ace is great! I come here for all my grilling/BGE needs. There are always plenty of helpful people. Get your lawnmower serviced, buy a can of paint or a special bbq rub.