The employees at this location do not allow service animals. I was kicked out of this location for having my PTSD service dog. I went in to pick up a package with my service animal. The gentleman at the counter told me that pets were not allowed. I informed him that it was a service animal. He said no animals were allowed. It was also a hot day so I joked and said I also couldnt leave him in the car because he would die. The woman at the counter then asked me to leave. Very rude people at that location. I have never had any issues at any of the other UPS locations or any stores with my service animal.

The delivery driver in Mirabella neighborhood on July 1st evening waited for mommy to open the door then asked her if she wanted “ our” package inside until we were able to swing by and pick it up. Going above and beyond really is appreciated by us and especially mommy since it was a large and a little heavy package. Please let this specific driver know we are truly great full for his service to our neighborhood and our neighbors. A++++ all the Way UPS !!

Good customer service... However, NOT all the services are available as that of a UPS STORE offers. . .. Who knew that this UPS CUSTOMER CENTER didnt have access to the Internet and with certain tasks limited their employees abilities to get things done... Strange... I dont recall it all being this way... Also, they only accept plastic- form of payment! Thats it! (Fyi- to those who have services that they can provide )

I work here too & can confirm that this place does NOT care about damages. Ive come up with simple solutions to fix this problem yet upper management laughs at me for caring. So Ive stopped caring myself. The thing is UPS makes money from the returns too so a damage just equals more money.

Decently busy but always only up to 2 people to help with the line. Make sure you have your door tag or tracking nu.ber ready,they dont look you up by your name. Also will need ID of course

The employees at this store are so nice! The line moves fast and the employees are kind if you have never used their kiosk! Highly recommend!

Unfortunately there is a thief working here. My mothers suitcase was to be shipped overnight from ABQ to El Paso on July 2. It never made it to El Paso and now UPS claims it cannot be located. The people at the UPS knew what was in the suitcase because they checked it for breakable items before labeling it. I do not recommend this center - you cannot trust that they wont steal your belongings and then claim its been lost.

Bare bones UPS service. Some stores have lots of other products like cards and envelopes but this one doesn’t, so don’t expect to be able to do anything but send a package. Make sure you get there 20 minutes before they close at 6, because they start shutting down registers and the label printing computers early.

Very upset with UPS! Paid 50 to get a box in value of 140 shipped on thursday AM to be received on Saturday, Paid for 2nd day air and package was NOT delivered, when trying for hours to speak to some one NO ONE cam give you answers. 2nd day air, I was finally informed HAS NOT been available since last March due to Covid. ( this was informed by Supervisor after arrogant, careless, long and persistent phone call conversation while calling the 1888#). Yet tuesday and package has not been received, showing to be delivered again tuesday. Have filled a claim and no update, no customer service when you need the most! Do not recommend trusting their services unless you have no or very little value to package. Or dont care when it is received.

An employee had informed us that we could pick up our package between 7:30-8:30. Now, I look at the on Google and it says the placed closed at 6. Now Im stuck waiting until Monday!!!!!

Awesome card selection & good service

I had a very expensive item shopping to my home address. I was alerted that my package was delivered at 1:17pm but my video feed didnt show the UPS driver showing up until 1:20pm at my neighbors home and thats when I went outside to meet the driver. The driver DID NOT have my package saying she must have delivered it to another address. This is a package that HAD TO BE SIGNED FOR. She(driver) then said wed have to call UPS later, after she had completed her deliveries to see where it was. We called her supervisor who told us she (Angel) had created a investigation. Next morning, nothing has been done, NO INVESTIGATION was made. The automated line says my package was delivered to my address and left on the front porch signed for BY THE DRIVER. Then the line disconnects. DO NOT USE UPS!!! DO NOT TRUST ANY OF THEM!I did reach out for help and I was LIED TO!!!

Apparently the driver had an emergency and could not deliver my card today Finn I paid next day air on Friday to get it Monday and now I guess I’ll be getting it Wednesday 4 days after nice job

Front desk staff is always awesome and helpful

I am tired of trying to complain to ups. They dont appear interested in receiving complaints only dealing with claims, and I doubt their sincerity there.For months compliments due to covid weve been getting far more packages than times past. The driver (temporary?...driving a private vehicle) consistently leaves packagedcright under our drain to get soaked. Now this is a desert, however AC. produces a good amount of moisture right where this negligent driver tosses our goods. Some if which are quite valuable in monetary terms.Ive written our suppliers begging them to pick a different service to no avail. Perhaps someone will now notice.

Have been multiple times in the last few days to drop off shipments for the business. Every time the staff were kind, friendly and professional despite sometimes being busy. Great customer service and care!

I work here & I can indeed confirm that nobody in this building cares about your packages. Everything shipped is insured so a damage is more money for UPS because it needs to get shipped again & again.

Following covid guidelines so I waited a few minutes to go inside. Staff was professional and prompt. Was done very quickly after getting in.

Dude at front desk told me lies about all the things I could do through the phone just so he didnt have to do any work

I love it ! WS my frist time to send out something and lady that help me was very happy, nice and helpful . With happy feeling makes everyone happy..God bless you all keep up a good work.

Super helpful and making your own labels here is super easy.

Not sure what to say. They do what they have to do and thats about it. Not bad, not great. Neutral.

Horrible service of UPS delivery in the Albuquerque and Los Lunas.... packages are not delivered the day it says it will be deliver..... they lose packages and leave packages in the wrong address.

Well, given I had to come here because the UPS driver failed to deliver a package when we were home, yet left a door-tag saying we werent home I cant say I enjoyed visiting this location. The lady inside was rude, and shoved my package at me. Back in South Carolina our UPS driver was extremely detailed and the local dispatch was very helpful. The dispatch here is no where near as adequate.

Went to pick our Nike shoes that we order, when we got there we were told that they were stolen from there warehouse from an employee and there was nothing the could / would do about it, that it was Nike fault for putting NIke tape on the box.

The front desk associate was very friendly and helpful. She was able to get my package to me quickly. I dont know her name but she had great customer service!

The counter staff at this location are very knowledgeable, efficient and courteous. Always a pleasure to go here.

The lady at the front is very eager to tell you that she cant help you. Also, a billion dollar company who wont give your a single piece of tape... really? I dont need 300 feet of tape, eight inches will do. Thanks for your generosity. Could have been the lady who was unwilling to help though...

I spent 3 hrs trying to get a real person,finally I lied to the machine to reach a living being.i was told I would be contacted the next day to tell me what was done.im still waiting.

The worst time ever!!!! Theres a 1-800..... Number for help and nobody answered it was my 2nd time there this week.... And 2 hrs later I finally got my package. SMH 👎👎

The ups person put my package at apartment 1. I am apartment 4 as stated on the package. I called to make a complaint and was told I cant. I tried online and it kept redirecting me and wouldnt let me submit a complaint. They have their system where they dont accept complaints. Sad and pathetic.

The gentleman who helped me could not have been more helpful. There was not a line and things went very smoothly. Mostly though, the customer service was just top rate.

Wish I didn’t have to leave any stars.UPS is pathetic, they lost my package and there is nothing they can do about it. It’s ridiculous that don’t know anything about customer service. I can’t even get through to customer service at all. This is very upsetting and unacceptable. I would not recommend using this carrier at all.

I dropped a package there a week ago and it has disappeared into thin air.

Super clean place very convenient location

They need to clean up around their property. Yeah and used needles litter their premises

I have had four packages go missing in four weeks. I have spent hours on the phone with UPS people in the Phillipines or India, and have only received one call back from the local office, in spite of numerous requests. Tracking shows the package delivered...but just not to my address, and nobody figures it out. The local person indicated they were overwhelmed and understaffed. Ok, I understand. Its COVID and Im sympathetic for about one package - but four? Come on. Engage a brain and not a GPS - weve been here 35 years and managed to get stuff just fine till a month ago. The fact that I have to sit through the UPS 800# time and time again is more than frustrating. If you have another shipping option use it till they sort it out.

In terms of value for money service should be free. Not sure what Im paying for. Package was not delivered. And received no help through a terrible process. Will NOT use UPS again.

Quick in and out

Terrible customer service. Very rude.

I called because my package got pushed back from Friday to Monday for no reason even though it was already in Albuquerque. When I called and asked if I could pick it up at a store location sooner, the lady on the phone was extremely rude to me and actually got upset that I had called her (her number was one that another UPS employee had given me) and just kept saying my package still needed to be handled, but wouldnt explain to me what that meant. She also kept cutting me off and ended up turning the conversation from being about my package to how she needed to correct the local UPS man who had given her my number to call. It made me sad to experience such terrible customer service.

I was the only one in line so I received good service quickly. The man at the counter told me about how they do have free boxes but they are only for 2 day shipping.I wanted to let you know that if you are having delivery issues because your packages are not being delivered to the correct address you can check with your local post office to see if your address is correct in their system.If you are receiving packages from most of the retailers that you make purchases from then maybe UPS has your address entered incorrectly in their system. Most carriers can do a check against what the post office has listed as your official address. I hope this helps.

I mistakenly shipped my regular United Postal Service mail with item in return box. Once I realized mistake, I headed back to UPS location on Comanche. It was approximately a 10 minute gap. The two male individuals showed lack of concern, no willingness to help, and their searching was mediocre at best. They were RUDE!! To expedite my exit, their answer was UPS driver picked up packages. Later, researching more the driver pick up was at the end of the day before closing. The employees at this location are liars, and have no customer service. It’s been ten days, and no indication if letters were mailed. Package being sent to Amazon. Bills still unpaid. These people could of saved me a headache if they had compassion. DON’T USE THIS LOCATION!!!!!!

I usually end up going here to pick up a package that was sent to me. A couple of times I had sent something out, and I was surprised at how much it cost to send a package these days. They could bring the price down a bit. Other than that the service is what you expect when going to a postal service of any kind. The people are just friendly enough, by the time you get out youre not as frustrated, and you end up feeling it a little bit if you have to send out a package. I cannot believe how much they charge to send a damn package these days...

Horrible, rude, utterly useless customer service. My package is AT this facility RIGHT NOW. Its valuable and I need to pick it up, not have it left on my porch.Oh, you have to create a web account and set up a delivery change...I already wasted half an hour messing with your miserable website and tried calling for customer service as well. Both were totally worthless. You need to help me. Make this happen. Hand me my package. Heres the tracking number.Oh, its still on a truck, in the dock.So, go find it. The tracking number gives you the dock bay, truck number, the exact bin its in, and youre looking for a rather odd 6 foot long skinny box. Cant miss...Youll have to set up a web account. It wont be ready for pick up until tomorrow. I cant help you...Even though its sitting 30 feet away in a trailer and itd probably take me about 3 minutes to find it MYSELF. Apparently you cant ever help anyone with anything according to these other reviews. I even recognize the particular nasty employee I dealt with from some of these. Please fire her and get competent help. I know its difficult in Albuquerque but try...

Very poor customer service. Lady behind the counter talking to me in some kind of codes(I guess something UPS uses) that I dont know, IM NOT A UPS EMPLOYEE, I DONT UNDERSTAND, TALK TO ME IN LAYMANS TERMS.

Dont stop by that often but when I do its been a breeze.

The front desk lady slammed my package marked fragile down on the corner of the metal table. Pretty unacceptable. The package contained a $400+ tool so I can work from home...probably have to file a claim as its not functioning properly now, Thanks Brown!!!!

I had a package that needed to be boxed and shipped this week. I asked for a box and had to purchase one and tape; even though I told the lady I had plenty of tape at home she still insisted I buy the tape which I did. She had a young man by the name of Victor come to help me even though there wasnt anyone else in the store at that time. Victor was outstanding; he helped me pack my box, checked me out; and was so gracious to me that I had to write and let you know what a jewel of an employee you have. I thank Victor for his politeness especially now that Im up in age and appreciate respect.

If I could give the Comanche location a negative star, I definitely would. Their were two workers (women) in their and they both looked like they just woke up which isnt a big deal to me as long as your customer service skills are up to par. The gal at the front desk was less than helpful and her attitude matched her sloppy demeanor!! Its not what you say, its how you say it!! Save your money and go to FedEx or USPS!

UPS is wonderful! I have had MANY packages delivered over the last few months. The driver in this area has been OUTSTANDING! I dont know his name but he is always courteous and fast! This man deserves a raise! You do indeed run the tightest ship in the shipping business. Thank you UPS! Please share this with the driver in this area.

The waits can be long, but the staff at this location have been friendly. Its most certainly not ideal to have to pick things up here, but its not horrid. The only caveat is that its hard to get out of the parking lot- if its a busy hour for traffic, dont dream of going east. Just turn right, and right again at the frontage, and head to the next major street. It may be out of the way, but it beats the experience of waiting to turn across the intense traffic.

Paulas customer service is just what the world needs right now. Definitely will be returning to her location.

Local service seems to have gone down the tubes. A recent delivery was made to our home. The driver didn’t ring the doorbell. He left 4 large packages that were for someone else. We have called 3 times over the last 9 days to get them picked up and delivered to correct party. OMG...it ain’t rocket science!!!

While other places were jerking me around concerning lost medicine...this store managed to find out what happened to my lost medicine. This situation was terrible enough, and getting jerked by other stores added to the stress....this store helped me and helped me fast. They were great at locating what happened to my medicine. I appreciate them treating me with dignity and self respect

Dont do anything i guess sucks

I appreciate the delivery drivers that have been doing their job to the best of their abilities and especially around the holidays, but I dont want the uncommitted and lazy drivers to get away with being able to lie about a delivery attempt. Sometimes I get a email or text to tell me they were unable to deliver a package and theres been no knock on my door. Ive even been told that there was an attempt made without a posted note to let me know that there was a actual physical being at the door whether or not they knocked. Everyone has a rotten day every once in a while but if you are supposed to be doing a job and lie to me about it, I have to deal with the lie and its not reasonable to expect anyone to let you get away with it. Eventually these drivers will not be employed but until then watch out for them and please dont hesitate to contact your local UPS distribution center customer service department to make sure its not ignored.

Theres this 40 year old guy at this store whi has been hitting on my wife each time she goes in. A conversation happened where he looked at her ID and said Is this where you live? and literally asked her Can I have your number? If your a fem, DO NOT GO TO THIS DUMPSTER FIRE AND GET HARRASSED BY AN UPS EMPLOYEE

This place is a joke. Was left a note to come get a package a day before hand before 6. Got their at 530 and it was all ready gone.

Employees were professional and attentive to customers needs.

They truly do not care. I have lived all over this country and have never had an issue with UPS. In fact I would have said 5 stars. This area is pure garbage. 3 different packages in 4 months and each one has been a nightmare to have it delivered. I should have paid the extra in town just to be rid of this stress. I thought UPS was the good one.

I was pleasantly surprised.The service people are efficient and kind. The area is easily located.

Ive never had worse customer service in my life. Everytime I am expecting a package I wait in the living room ALL DAY, only to find a paper of attempted delivery. They dont knock and this has happened to me several times. I dont own a car so I cant just walk down the industrial road with my toddler to pick up something that I could have just had if they knocked or left it withy apartment office or on my doorstep. I tried to go down to the customer service drop off location yesterday and theyre about as helpful as expired milk. All they told me to do was call the number, repeatedly. Im so mad.

Nice workers smiling happy. Hours are off they are open 9-6 m-f and Saturday 9-1.

No lines and friendly customer service reps

I got a package containing a jewelry box I bought for my daughter for christmas and it arrived looking awful. My package was opened as if someone just wanted to peak in to see what was there. Absolutely ridiculous. So I ask the delivery guy why its open and he proceeded to tell me who knows..would you like to refuse it? No. Obviously not its a Christmas present but its the principal that it was delivered this way and it was opened.

Avoid UPS, The most unprofessional service provider.UPS is the worst carrier in Albuquerque, I ended up going to the facility for 4 out of 5 the last packages.I would never use UPS except that Amazon give no choice but using this horrible service.The drivers always leave no note, I have to know that it wasnt delivered by checking online.I left the door wide open for the driver to just leave the package and again, he didnt even stop to see.I complained about the drivers multiple times and the facility doesnt seem to give a dime about the quality of their service.

They don’t print labels, which should be like the easiest thing to do. Made no sense to have this big huge ship center just for them to tell me I had to go elsewhere to print my label when they had 5 computers lined up for use.

This distribution center is terrible and UPS customer service is even worse. They cant explain how multiple packages get scanned out for delivery and then get scanned back into the distribution center two days in a row.

I want a delivery fee refund.During the last day of delivery while in transit. You people post an alert into my choice (that I was monitoring constantly) apparently i needed an address update because the apt. # was not there. So I updated asap. But instead of delivering the package to the address(management office of my apartment) you people simply took the package with you? No contacting me. No nothing. What kind of scammers are you! I WANT A DELIVERY FEE REFUND. You let me down big time. I knew I should have used fedex.

Just about every time I go to ship a package from this location the two women employees that work up front at the cash registers are rude rude rude. Its like they hate everyone. I have seen and heard them be rude to other customers. I really need to try and get hold of their supervisor 😒

I already had deal with the grief from the customer service center on Aspen, before being told to come here to find my package in a locker. Turns out, after speaking with this rude troll of a woman at the front, I was given the run around saying my package wasnt there after all. She insisted it wasnt in one of the lockers and after repeating the instructions given to me from the Aspen location, she looked at my indifferent saying it would be delivered the next day. UPS has some awful customer service. Especially when we are reliant on them to get our deliveries. No amount of reviews, sadly, will get this corporation to care.

Horrible. I have lived all over the world. I have live here in Albuquerque for the last 5 years and the UPS here is the worst. The deliveries at my house are always after 6 PM and they never ring the doorbell, even though the button is lighted. Last night they made a delivery some time after 7 PM and did not bother to ring the doorbell. I found it this morning when I went for the paper. What the UPS delivery person did not realize is that the package contained liquids. While protected from breakage the the package was not protected from freezing. It was suppose to be a Christmas gift. I tried repeatedly to call UPS but got the usual constant busy signal. Tell all your friends and family not to ship thing here by UPS. No wonder there is some much theft of packages, too. Lazy delivery people.

No help just get on the computer and ship your own stuff while being looked at by the workers. I do not enjoy sending anything in this store.

Why is this a UPS hub even. They cant help you establish an account. They say go do it on the internet. You go on there and wade through their site that is not user friendly and only serves to create confusion as to how to open an account which is the reason for going to the UPS hub in the first place. UPS pretty much sucks all together on establishing an account with them.

The employee behind the counter was very rude! I observed her behaving as if the gentleman she was helping was inconveniencing her and her poor attitude was astonishing! I actually turned around and walked right out!

Ive been waiting for a package to be delivered for eight weeks, turns out ups has had it for five of those eight. ...so much for speedy shipping i had to pay for.They finally decided to deliver it today at 0951, left a note claiming no one was home, but the delivery dumbass didnt even knock or ring the door bell. These guys are pretty bad at what they do, and what they do isnt much. ...

What happened to the customer service! Was at this location a few days ago and the UPS employee made me open up the box I had packaged, to then have her re-tape it closed. So today I go in with a box that I am returning to Amazon. To help UPS, I didnt tape the box up. Wrong...because it is a pre paid, they dont need to see inside. Oh and they cant tape it... $3.00 for a roll of tape. Not the service UPS has been known for in the past!

I would give them one star if I could.They were scheduled to deliver my package today. Tracking said it would be delivered today. Then, I got a notice they had tried to deliver and the business was close. Really? It is my UPS Store that stays open til 6:30 and the notice was at 5:30! Liars!After numerous calls, they cant do anything about it until tomorrow. Really? Welcome to New Mexico and the idiots.

Horrible customer service at main UPS, Comanche location! When I asked how to return my item the clerk stated read the instructions (blunt & rude) on your form. Duh! Wasnt sure if I could place new label over the old one because it was smaller. Also, make sure to bring your own tape if your package isnt taped properly, or per their liking, you will have to buy tape from them. No assistance what so ever. No courtesy, very rude clerk (short, straight brown hair). I will never use UPS again.

Terrible. Says they’re open Saturday’s , I got there at 10, no one was there. Lady shows up 10 minutes late outside by the side gate very rude, did not address the people standing outside in the cold. I was first in line , she asked for my tracking number. I gave her it, she proceeded to take about 5 other people’s tracking orders and disappear to the warehouse for about 5 minutes. While she was gone 2 other girls came out, did not address customers , complained it was cold and went back inside without helping anyone. The First Lady comes back out incredibly rude , so I asked her for her employee number because I was on the phone with a ups supervisor via the 1800 number , she refused to provide any information employee number or name , and said “I’m not giving you any information “ , she demanded I hand her my I.d tho,to get my package , so I had to give her my information . Worst customer service experience I’ve had in a very very long time , first she was late then she was rude while they make you wait outside in the cold. Absolutely terrible

No seating for people with health problems inside. Not crowded at all.

They are always nice to me. Im from Albuquerque and my advice to transplants is expect a certain level of rudeness here, its just how Albuquerque is. Dont expect too much for it will never change.

Great place to do business! If youre not sure if you will be home for a delivery, you can request the packages be held at a location such as this one, and you can pick up your package without the wait.

For your Christmas shipping needs... Beat the rush ship early...

Great location staff is helpful and friendly woudlnt hesitate to stop here and use this location always nice when poeple are decent human beings at these places been to one or to other postal places that make u depressed just being in there.

Horrible and incompetent. Regularly cannot deliver packages already sitting at their facility for 24 hours without an extra delay and zero explanation given. Pray you don’t have to re-route a package to another part of town, that takes them an extra day to process. Meanwhile FedEx and USPS will turn it around in under an hour and have it out. Rude and combative customer service.

I Really Love This UPS. When I Order Something An Online. My Package Arrives On Time. UPS And Fedex Is Better. Than USPS. Thank You UPS.

Quite frankly the best customer service I have ever received anywhere. A package was not delivered to me when I was supposed to. But they allowed my to go by after hours to pick up a very important package.

Our package of prescription meds worth $250 was supposedly left at our garage on Friday. When I got home I could not find it and notified UPS. I was assured that Id get a phone call within the hour. 36 hours later and still no phone call. The person I chatted with online, Paul N was condescending, implying I was too stupid to find the package. Yesterday afternoon our neighbor ACROSS THE STREET brought us the package. He found it at HIS garage. The meds inside were left out in the snow and freezing weather thank to this incompetent driver. This is the SECOND time this has happened. The last one was a couple blocks away. If not for these honest neighbors Id be out $500. Also, no local number listed for the ABQ facility. You only have the 800 number with no option for delivery issues or complaints. How convenient. Incompetent drivers and sorry customer service. No more UPS for personal or business deliveries.

Always quick service here... Ladies in the front polite.. Easy to get in and out of!!

Very poor experience with robot boxes outside. Computer wouldnt accept my ID, so needed to verify by phone, door wouldnt open until I retried it 3 times.

If you dont drive it is not easy to get to.

Horrible

Last resort packing and shipping. Use a local UPS store instead.

Great service and thank you for my packages.

Horrible service! Apparently they don’t know how to read. My package got delivered to gawd knows where...and it was SIGNED FOR by gawd knows who! Package should NEVER have been left with someone it wasn’t even meant for!! My neighbors are mostly dishonest and non-English speaking. I’m pissed ups!

Friendly knowledgeable smiling faces....

Guys are generally OK as most NMxcans.. Place is tight so youll be asked to drop ur trailer to b unloaded. Dont rely on appointment times here. The prioty is their Priorities. Youll b emptied when its convenient. Watch out for west bound Traffic on Comanche when getting ready to leave the Gate, theyre mostly inatentive. Also incoming trucks may or may not give you the Chance/Room to make your Wide Right Turn.

I have an ...okay, a real emergency. My Inogen One G3 Portable Oxygen Concentrator arrived in Albuquerque (1.5 miles from my home ) yesterday at 5:35 a.m. (Saturday). The woman I spoke with told me that an attempt was made to deliver it built there was no one home to receive it . I was home waiting with baited breath ( pun intended ) to receive it . How could I not be home ? Im tethered to a huge concentrator and I am flying to FL tomorrow morning . If O2 is needed and one has been prescribed by a doctor , (I have to be on 24-7) and O2 tanks are not allowed on flights, it sure would have made sense to have it by the front door ready to go to the airport in the morning . Yes, UPS is closed on Sunday and everyone deserves a day off . I think that a huge company like UPS would have an emergency number manned by a human rather than a computer. OMGoodness !!!! I just received a text asking for my GPS navigation coordinates !!!! It could be UPS looking so they could deliver my machine !!!!! WOW I better go . Happy. Happy ! Happy !!!! Respectfully, Donna S