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DDL SERVICES - Quality Truck & Trailer Repair
2516 University Blvd NE, Albuquerque, NM 87107, United States
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St
Review №1

The customer service His department there was very helpful and Service mechanics were top notch, We had a great experience with them and well always put them on top of my list when coming through Albuquerque.

Su
Review №2

Charged $2000.00 to replace air dryer and assembly. They was able to get it right in at noon and work on it, but at 4 oclock is when they ordered parts, 5 oclock is when they came in. They close at 6. They said should have it done before noon. They all are very polite and respectful but I suggest to you to get a price quote from them and diagnose as soon as possible.

Da
Review №3

Excellent service and terrific hospitality. I cant recommend this place enough, excellent drivers Lounge, just nice folks and very very fair

To
Review №4

What an amazing shop. Let me start by saying how professional the shop mechanics were.I was parked across the street at the TA. I was looking to have a suspension air bag replaced and already had the part and hardware. Mind you...it was 5:34 pm and the shop closed at 6:00 p.m.I called and spoke to the owner who called one of her mechanics in to see if they could quickly get me fit in. The mechanic immediately said to pull around and their would be a shop door open, back the truck in and he would get me completed quickly.I walked inside to pay and by the time it was my turn, the mechanic came back into the office and said I was done.If I could rate this shop 10 stars it would get 12!************This is an amazing shop.Great rates with an even greater owner and mechanics. This shop has immediately gone to the top of my list for places to have truck work completed.Thank you, Thank you, Thank you.

Sh
Review №5

Had truck in Albuquerque experiencing issues, found this place with good ratings. Driver/owner beware! Absolutely no communication & took all day long. Attempted to charge us almost $800 to replace a DEF filter without any authorization for repairs. Never provided a quote or anything and still ended up having to put driver in a hotel due to time of repairs.

Ri
Review №6

Great staff comfortable driver lounge room discount and shuttle to Ramada inn

Ro
Review №7

Almost 600$ for hooking up the computer and doing regeneration and cleaning codes.

Ch
Review №8

Highly recommend! Very polite on phone. Courteous to my drivers. Got my truck right in for quick diagnosis. Repairs made in a vary timely manner. Got my truck back on the road much sooner than anticipated. Everything was great! I definitely know who to call in the future, should I need a repair shop in Albuquerque!

Sc
Review №9

Always do great work.Pickup and delivery on my trucks.Staff has always treated me great.

An
Review №10

Nice service, great people. Recommended for every truck driver. You will save money and time here. They have diagnostic computer and program. Thank you!

El
Review №11

Nice place, beautiful manager , good mechanic even that they take a little too long but overall excellent.

Ri
Review №12

Great people to know when you need truck repairs

Ro
Review №13

We are a family from Switzerland traveling around the world in our custom-build 4x4 expedition vehicle. We had an issue with the engine cooling. Since its a European build (Iveco Daily 4x4) and officially not supported in North America we had to get parts from Europe and ship it to here.The FANTASTIC DDL Service team helped us with full dedication and finally was able to solve our problem... and we were able to continue our travel. Everybody here is very friendly and really wants to help. They are really good, fast and they know what they do. Im impressed!!! Thanks again.

An
Review №14

I came out of my way to come to this shop on a Saturday cause the reviews they had online were great. I was going off the hour of operation that they have online which is incorrect. Everything was closed and nobody was there. I called the after hours and the lady told me they have one guy but hes busy. She apologized about the incorrect info but Im posting this to help anybody else out that plans on limping their truck here to get service on a weekend and realize the information they have online is false. Dont come here on the weekend if you need sevice. This is not professional at all.

Ch
Review №15

DDL is by far the best experience I have ever had for commercial truck repair. Monica and her team are 5 stars! Without question.Cant wait for my truck to need service again :)Not really but when it does I know who Im taking too.M1 TRUCKING

Ch
Review №16

Very impressed with this place! Monica and her team did wonderful to get me back on the road. My new go to place to get repairs done. Clean place and very professional.

Iv
Review №17

DONT USE THIS SHOP! THEY WOULD CHARGE YOU ASTRONOMICALLY !FOR A BREAK ADJUSTMENT COMPUTER DIAGNOSTIC THEY CHARGED AND 2 FUEL FILTERS THEY CHARGED 688$.I HAVE BEEN TO SHOPS ,I HAVE A SHOP AND I HAVE COSTUMERS BUT NEVER IN MY LIFE I SEEN SOMETHING LIKE THAT!SHAME ON THE OWNER AND ON THE PEOPLE WORK THERE!JUST DONT USE THIS GUYS THIS GUYS ARE P.........THIS KIND OF SHOP SHOULD BE CLOSED!

Da
Review №18

The service was fantastic. I was very impressed by the the owner Monica and her crew. They took the time to talk to me about what they found with my truck. Best of all they didnt stab my boss in the back with the repair bill. It was done when they said it would be done. If you need work done when your in Albuquerque NM. See these folks. They encourage you to feel welcome. With that I would like to wish Monica and her crew the best. And I will see you guys in your new building soon. Thanks Again Daniel

ko
Review №19

I had one of those electronic issues that are difficult to track down. Unfortunately, I was in the shop for 3 days. Fortunately, the crew at DDL continued to work diligently until the problem was resolved. Monica, the owner, helped make my wait as comfortable as possible. They have a nice waiting area with snacks and a big screen TV. Everyone was incredibly friendly and seemed to work as a team to resolve a challenging issue. Thank you DDL

GL
Review №20

DONT USE THIS SHOP IF YOU DONT WANT TO GET RIPED OFF!RATHER USE ROAD SERVICE IT WOULD BE CHEAPER

Iv
Review №21

Good service but gave us a quote and then the final bill was like 300$ more. Other than that fast service.

Te
Review №22

Very helpfull and knowledgeable

DA
Review №23

Great place. If you have any issues with your truck or trailer give them a call. I was in and out within 2 hours. It was perfect. Gave me time to eat...

Be
Review №24

Very nice people did everything to get us going even stayed open late for us Christy and Monica,Shane and Paige nice young ladies all the mechanics worked hard on the truck. Very clean nice drivers lounge and the price was reasonable for what was done

Be
Review №25

Air conditioner on my semi wasnt working and it was 103 degrees out at the time. Called to see if any possibility of having it looked at was told they have a pretty full schedule but bring it down and they will do a check of system. After system was tested determined it was a clogged system needed new dryer and a few valves system flush and recharge. They scheduled truck for next morning repaired system went above and beyond to have truck in full working order. A.C works great came in under estimated quote. Great service very fair pricing you will not be sorry with repairs done here

Co
Review №26

Ronnie and Monica are fantastic. I was here several days getting my turbo fixed. Very professional and informative. Quick to help in anyway they could. Highly recommended

Ma
Review №27

Hands down the very best shop in all of Albuquerque, NM!! This shop exceeded all of my expectations. Fast and quality work at excellent prices. Everyone here is super nice. Thank you DDL Services for EVERYTHING!! Thanks to you I made it home for Christmas!!

Ny
Review №28

Excellent customer service and repairs. They have a mobile unit that can diagnose DEF and first rate mechanics. I was rescued within an hour and the part was replaced the next morning. Definitely my local choice for all my repair needs in Albuquerque.

Da
Review №29

The best shop I have been to! So much faster than the big name shops and more knowledgeable too. The owner is very friendly and genuinely cares that your truck is fixed properly. I wish all shops were like this. I highly recommend DDL Servoces.

Sa
Review №30

Monica and her amazing staff were so kind and helpful. They truly care about their customers. From the office staff to the mechanics. A++++!!!!!! High class business and would refer anyone here without a second thought!!!

Ga
Review №31

Family owned company. Owner is straight forward and top notch. Priced fair and the folks there care. They are one of the few places left!

N.
Review №32

Very nice people. But they don’t stand behind their work. Basically you get a sidewalk warranty, once you cross the sidewalk, warranty ends.Got some fuel lines replaced. Left their shop Friday afternoon, drove to Amarillo,Tx. Saturday morning woke up to leaking fuel lines.Called and left a message (holiday weekend). Called late Tuesday afternoon, because they never called me back.Emailed them the repair I had done (less hourly rate than theirs). It took one hour to fix.They told me they weren’t leaking when i left.Offered to go 1/2 on a 1 hour bill. Told them to keep it. The Owner must really need $115.I’m a small business and I use small businesses.It’s a principal thing with me.No integrity at all.Use at your own risk

je
Review №33

Had my truck towed out of dealership after several days of chasing an electrical problem and came to this shop. The mechanic traced wiring and found the problem and started the truck within a few hours. They are friendly, fair and genuinely care about the customers.5 stars not enough for them

Ba
Review №34

Excellent repair mechanics and customer service. Im very fortunate to have found this shop during my travel thru town to say the least. Theyre fare, quick, and honest definitely a rare breed shop. I wish them the best success and Albuquerque truckers are lucky to have such great service at there access!!

ja
Review №35

Don my 90 day D.O.T inspection got me in at time specified. Was a great visit. Just sucks they tell you when you pay with your debit or credit card, their gonna have to charge you $4.00 to run it. Since the bank gets them their gonna get it back

Jo
Review №36

Monica helped us find the part we needed and her customer service was amazing. Thank you so much!!!!!

D
Review №37

I would not recommend DDL!!! I took my semi truck to DDL Serivces in Albuquerque to replace the dash fan blower motor, replace a few lights in the dash and replace a mud flap. The mechanic was very knowledgeable and did a good job, the people were friendly but the price was ridiculous in my opinion. They charged me $735 to replace a blower motor, a few dash light bulbs and a mud flap. I checked with 2 different mechanics I trust and both said it should take about an hour to replace a blower motor. They charged double that, 3.3 hours to replace a blower motor, a few dash lights and a mud flap. I feel very gouged.

Ja
Review №38

Honest people and great work.If you have a Volvo, skip the Bruckners Albuquerque, and come straight here to DDL Services. I wish I had come straight here myself.After the dealer wanted to charge me $13000 for my problem, I left and came to these guys. They diagnosed the problem, showed me the problem, and fixed it for $2100. Huge difference. They fixed what I needed, not just give me one of everything, like the dealer wanted to. Thank you to DDL services.

Ma
Review №39

Very professional company

Je
Review №40

Best place to work with. The mechanics are knowledgeable and the front staff is fast and friendly. I would not go anywhere else!

Iv
Review №41

Very fast and very nice people! I am glad that they worked on my truck! They replaced my transmission in no time and they kept very good communication all the time!

Ji
Review №42

Went to get my injectors checked. They took me in right away. The computer showed all my injectors were firing but not strong enough. One of the mechanics recommended to go a little deeper and check if the injectors were calibrated. I ask about labor and what time would the truck be ready, they said around 4 hours of labor and that it will be ready around noon next day. The next day at 11:58 i got a call saying my truck was ready to pick up and like they said, 4 hours of labor. Even tho i wasnt having any mayor issues im glad i took my truck to them . It runs like a brand new truck. Lots of power. I highly recommend this place even for a SINGLE check out.Monica was awesome.!! Thank you guys.

As
Review №43

They jumped right on accessing issue with our truck. They have a very nice break room with t.v, coffee, hot chocolate and cookies. The staff are very very nice people.

Ki
Review №44

Brought my truck in the repairs the people here are so nice even though they couldnt fix my problem, they still let me park my trailer on their property while I took my truck to the dealership. Great folks

Ch
Review №45

DDL Services has been servicing our truck and trailer fleet for nearly 15 years... Honest and fair. They keep us informed through the entire process from small repairs to a complete overhaul. Thanks crew!

Ro
Review №46

Really impressed with the people here. Kept me informed with the work being done. Will return to this shop if needed in the future.

Te
Review №47

The worst experience i have ever had, I dont recommend this shop specially when you have DEF problem. They will tell you they have a computer to diagnose the DEF but they have no idea how to. They kept my truck for almost a week to fix it but they cant, imagine specially when you have a load and some body convince you to fix a truck on time at any cost just not to miss delivery appointment. They have changed all the sensors and filter still truck the same problem, finally they concluded they cant fix the truck and recommend me to take the truck to freightliner. I miss the load and another driver has to take the load and they asked me $4000.00 to pay for labour, since i have to take my truck to another shop. Starting from the owner to the casher they all rude. I paid them $4000.00 and i took my truck with the same problem and some added problems to another shop. It doest even take them half a day for a very reasonable cost.They will tell you all what you like to hear about your truck when you first get there, but that is not true.I totally not recommended to visit this shop.

El
Review №48

They close at 6pm so it means noone is staying a minute later. If you bring your truck at 12 they will not have time to fix it just to look at it (and find nothing afterwards). So you still will pay for their pretend diagnostics time. Most of the time they just walk around without working. I am questioning their professionals.

Ga
Review №49

They did a good job and fast not like in freightliner dealership where you have to wait forever in here I came in and next day I was out in the road.

DA
Review №50

One of the best big rig repair shop in Albuquerque, nm. Their mechanics are very knowledgeable. They want find problem before start changing parts. I mean they double quadruple check if u really need change part before perform any work. They donot assume that something wrong and change it they run test on it. Labor rates are very reasonable. I had towed my truck from Milan , NM Their shop they went above beyond to fix my big rig. Every single person in this shop is very friendly and keep u informed about repair. These people helped so much to get me back on the road. I just want to say thanks to everyone in shop. One last think I want say is that if u donot want waste your time and money than this is shop you need to go to get repairs done.

Li
Review №51

I WOULD HIGHLY RECOMMEND THIS PLACE!In June of this year our truck broke down and had no power. Went to Bruckner near here and bought over $3000 in parts and was told Id have to wait 2 days to have parts installed. Went to DDL. They looked at the problem and realized it was a dirty Fuel filter. I had maintenance done 2 days before and the filter was not changed. These people were honest when they simply could have charged me and changed all the parts I had purchased. I would recommend them instead of Bruckner which tried to rip me off with unnecessary parts. And DDL called me a day later to make sure my truck was working ok. Hows that for great customer service.

Al
Review №52

Very cheap and Good. They have nice break room . Any drinks))

Ja
Review №53

Found DDL when I purchased my first Auto Transport tractor/trailer combo thanks to other contractors in my field. Fast, friendly, and competent. Only shop Ive found in town that fits any of those three criteria; and this place fits all three. Theyve worked on my 2001 Pete with C15 Cat (pre-emissions) and my newer 2014 Pete with Cummins ISX15 and they have always gotten it done right the first time. Prices are right, and the people are top notch. I look forward to them servicing my fleet for years to come.

an
Review №54

Really nice people. did really good job working on my truck.

De
Review №55

I really want to give best reviews for this shop in Albuquerque area.After being chassed for almost a month by Volvo dealer in Abq i finally left and camed to DDL to check my truck.Here i found nice people who can support you,troubleshoot your truck right in front of you and get you back on the road asap.I really appreciate your service guys.Thank you Monica and Dan !

Do
Review №56

If ya gotta breakdown, this is the place you wanna be near. Totally professional, and extremely knowledgeable.....Heart of Albq, almost across street from TA.

Jo
Review №57

Very friendly and professional

Ru
Review №58

Nice people. Nice job. Thanks

So
Review №59

Fixed our truck. A bit expensive on labor but at least we got our truck fixed and back on the road.

Ry
Review №60

Knowledgeable mechanics on board.

Ke
Review №61

Awesome and friendly people

Da
Review №62

Cool place

Ru
Review №63

Excellent

Lo
Review №64

Clean

Da
Review №65

Dont waste your time and money here. We came stating that we needed a NOX sensor to be replaced, but they decided it was wasnt the issue. They spent a week to replace a dozer, but the problem persisted and couldnt figure what the issue was. They offered to replace the ECM module, which is bull***. We just spent money and time there. In the end, we replaced the NOx sensor at a different location and that resolved the issue.

Jo
Review №66

Very nice people work in this place. They treated me very well here, they are very helpful and excellent professionals. I recommend it to anyone who has a problem with their truck.

Information
23 Photos
66 Comments
4.4 Rating
  • Address:2516 University Blvd NE, Albuquerque, NM 87107, United States
  • Site:http://www.truckrepair-ddl.com/
  • Phone:+1 505-344-4878
Categories
  • Truck repair shop
  • Diesel engine repair service
  • Trailer repair shop
Working hours
  • Monday:7:30am–6pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30am–6pm
  • Friday:7:30am–6pm
  • Saturday:7:30am–6pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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