Great first time experience with Jay Walton Automotive located in Albuquerque on Central between Eubank and Wyoming. Made an appointment, showed up and they started working on my vehicle right away, and were ahead of schedule getting the work completed. I waited in the reception area while the work was being done, and I was very impressed at the professionalism of the staff greeting customers and answering their questions. Everyone who went in was extremely happy with the services they received. I was also impressed at how clean the building was! I will use them again, and highly recommend to anyone needing automotive work done.

We have a 20 year old Jeep Cherokee. Our daughter spun out and crashed on the interstate. Jay Walton Automotive did a fabulous job fixing all the body damage!! You’d never know it was in a wreck and I feel perfectly safe driving it again!

This is my second time using Jay Walton and I have had a great experience both times. They are very transparent and explain everything that needs to be done/was done. I will definitely go back to them if needed.

Learned about Jay Walton Automotive because they are AAA approved facility. A neighbors dog had put some scratches on both sides of my truck. They gave me an estimate to have the scratches buffed out. They seemed very knowledgeable and professional and I asked them for estimates for other work I need might need to have done such as a tune-up. I will update this review once Ive had work done there in the next week or two!

Always the best place for auto service. Dependable, honest

Best quality body work. Went above and beyond and buffed out extra scratches for me with no extra charge

I am very happy with the service from Jay Waltons. They are always professional and helpful. They do great work.

I worked with Jay Walton a year ago (4/2020) and I felt that I had been treated fairly and well. That is why I took my car in for an estimate earlier this month after someone had backed into my car in a parking area. The original estimate indicated that it might require a couple of hours of labor to take care of the damage in the front.I took my car in a few days later, prepared to sit and wait for two hours. However, when the techs got to my car they found that the damage could be eliminated by popping back in that which had originally appeared to be broken in places, and dismantling was not required. That was good news. The news got better, as I was informed that there was no charge.I was glad not only for the honesty shown by the folks at Jay Walton, but also that my initial instinct about this business was spot-on.

AAA towed my car here to have 2 flat tires inspected for repair. The people here were all friendly and engaged. My tires could not be repaired and so I bought new ones, which were very well priced.While I was there I was able to watch them help several other customers and I was impressed with the way they were so consistently personable and knowledgable in the way they explained problems and answered questions.I do not hope for automobile problems, but when they occur I believe I have a new go to shop.Thanks for your service Jay Waltons.

Been going here for 30 years, many cars and changes in the crew. Still great service and a reasonable price. Highly recommended.

My family and I have used Jay Waltons for years and I highly recommend them for all services. We have always been 100% satisfied.

I take all my 20+ year old cars to Jay Waltons for regular maintenance and repair. Fast friendly service, good value, transparent. Highly recommend!

Love this place! Owners are amazing too ! Thanks jay Walton!!!

Jay Walton repaired my car to like-new condition. The estimator was professional, and explained everything clearly. The end result was outstanding. Throughout, strict COVID protocols were followed -masks, surface wipe downs (including keys and credit card). Highly recommended.

My car was in a fender bender accident and brought it to Jay Walton for repairs. They communicator while and did a great job fixing it up. And the paint has a lifetime warranty!Highly recommended.

Great place to have any work done. Locally owned, attention to detail, fair prices. My truck left there cleaner than when I left it.

Great customer service. Willie is top notch, my hats off to him. Thank U very much.

All the employees where very helpful and tried do what they could to help me out. The only complaint would be the prices. They are probably one of the most expensive shops in town but you get what you pay for with them

Took my truck in for an estimate on several things. They started work without authorization. They damaged my wheels and denied it. My front windshield was cracked while in their possession. They refused ro acknowledge the damage that they caused. Will never take my vehicles there ever again.

Jay Walton Automotive was wonderful. They repaired my car after an accident. They were timely, very conscientious, and kind. I will definitely use them again for my automotive needs.

I was kept informed of my car’s repair process and the status of parts from day one. My car looks amazing!

They have always done a great job taking care of multiple vehicles that I have brought to them and the service is great. I definitely recommend them.

I brought my car in because I was in an accident. They keep in contact with me the entire time. I would receive emails and or phone calls they were very professional when I received my car.WOW! MY CAR LOOKED AMAZING THEY DID A FANTASTIC JOB I COULD NOT TELL WHERE I WAS IN AN ACCIDENT AT.. beautiful I was very impressed.

Repair looks great and no paint lines

Fantastic and accommodating customer service! I was driving from Arizona to Virginia (moving cross-country) and developed a coolant leak along the way. The shop was able to fix the leak the same morning that I called to ask for help. They even helped me unhook the full U-haul trailer I was towing so they could work on my truck. Thank you to everyone at Jay Walton!

Friendly,knowledgeabl and caring. Understood my needs and repairs were on time and below estimate.

Good work. Labor prices in Albuquerque are crazy for some jobs. But thats a regional thing apparently. I got quotes from multiple locations and it was all the same for labor. Most importantly, their work at Jay Walton was solid and good customer service 👍

Took in my 2004 mini Cooper S type to put on a carbon fiber hood. They did a wonderful job, customer service was excellent absolutely is a five-star place. Casey was wonderful and always a step ahead of my requests. definitely a full-service shop. They took care of my power steering leak found a leak in my oil pan took care of the worst problem of the two, and I’m definitely going back to get the oil pan work. Absolutely would recommend them to anyone the work was five star. They also washed and cleaned the outside of my car before they returned it back to me. My mini Cooper looks amazing with the carbon fiber hood they also did a few other things that I didn’t even remember to tell them about. My 2004 mini Cooper looks brand new again.

Highly recommend, great people.

Excellent repair on my truck’s body damage. The paint is a perfect match. I got more than one estimate, Jay Walton was the same price as one and lower than another. Casey was very courteous and knowledgeable in dealing with the estimate and my questions. The vehicle was ready earlier than promised. I’ve used Jay Walton three other times and always had a positive experience.

Called and got an appointment to put a part on our car for our heater, everyone from office staff to mechanics were very friendly and professional, they had us in and out with in an hour!! Will use this business again if needed!! Thanks guys 😉😁

Look at my car and was fast didnt find anything wrong

We have used Jay Walton for the last 20-some years. Always efficient, honest, reasonable prices. My last repair took less time than expected and all personnel and office were PPE protected and very courteous. Would highly recommend.

Replacement of catalytic converter and parts involved. Fast service!

Great service! We had hail damage repaired. They estimated a week and a half and it was ready in a week and a half. Great business.

Nice people but the battery that i bought in january is now dead in december of the same year. Just had car jumped started by santa fe towing and they said there was a bad cell jn the battery

Wonderful service and staff, they helped me get an estimate for my car collision and were super kind and helpful through the process. Great place to go for auto repair in Abq! 10/10 recommend!

My brother recommended Jay Walton Automotive. Kaycee was very professional and had quick response times when I called or emailed her. The mechanics did a great job with the repairs and were very thorough when making sure all repairs were done correctly. I would highly recommend Jay Walton and I know I will go back if I ever need anything done on my vehicle.

They did such a good job on my vehicle. The staff was very nice and accommodating. Kept me updated. My vehicle was done when promise.

I’ve had two car repairs,done here. The staff is great! The work done is great! I was sure the second vehicle was totaled. I was not only happy with the rebuild; but also very impressed. I highly recommend Jay Walton,for any automotive needs.

WOW - this is the second time weve needed the services of Jay Walton Automotive. The first time they repaired extensive hail damage on our Subaru Outback. They did a completely beautiful job - the large dimples were everywhere and when they finished there was NO EVIDENCE anywhere of the mess we brought them. The workmanship / expertise was simply amazing.A little over a month ago I was rear-ended in our Forester. The rear bumper flat-out exploded from the impact and the under carriage was damaged, and a whole mess of other things were damaged. The timing has been unfortunate due to the consequences of COVID-19 but JWA hung in there even with all the delays for parts, etc. They kept us informed all along the way and were so professional, thorough, AND thoughtful.I got to pick up my car this afternoon - no detail was overlooked and their work was, again, completely FABULOUS. I am grateful because there are less than 40,000 miles on the car (we tend to drive our cars forever) for it to look shabby while it is this young would be very disappointing. It looks beautiful inside and out and the smashed back end is a distant memory.Every aspect of both repairs was better than we could have imagined. I HIGHLY recommend Jay Walton Automotive. Thank you to the whole staff.

They give you a low estimate to get you hooked and then they call you daily to let you know it will be a few hundred more to do the job. Take your car to this company and you will find out first hand what I mean. Good luck if you go with these people. I obviously do Not recommend this company.

Jay Walton did an amazing job with my truck, looks better then new. They were great keeping in contact with me during the duration of if the repair, and kept to the set date. Very professional and friendly while working with you. I will definitely return

Very nice employees

They did an amazing job on my Rover in a very timely manner. Will consider them in the future!Many thanks!

They did an awesome job, very friendly and didn’t take forever to get my truck back. Thank you all again

I have been dealing with dealers and other shops to get some good work done on my van. Jay Walton was my last ditch effort. I will be going back. They did a great job. Thanks guys.

The most professional Automotive Business in the State of NM.

It was expensive, but done right

I am always treated with courtesy and promptness. I have used Jay Walton before.The excellent job they do, the guarantee and their follow up on the service is why I will always choose Jay Walton and will recommend to my family and friends.

Good car care here, friendly people here. I have been coming here for years.

It was a good experience. The help was friendly, practical. They met my need, gave me the estimate, and made the appointment, which was followed through just as expected!

Hands down the best experience I have ever had! Professional staff with excellent communication.

Friendly knowledgeable service.

I started using JW after a friend recommended them. I have found their work to be very high quality and their prices very competitive, actually less cost than Firestone and other multi store chains. I would recommend their services. I have had a 1972 Ford F100 repaired, a 1996 Geo Prism, and a 2016 Chevy Impala serviced here. They also provide collision repair.

We were towing our travel trailer home when we realized the trucks rear tire was was smoking. Found Jay Walton on Angies List and really glad we did. It was not an easy or quick repair but they honored their estimate and did the job right. Would highly recommend.

We looked around town for the best service for our veichle to get worked on. We received calls weekly to see where our car was at on the process. We recommend this place.

What can I say about Jay Walton...??? Really, nothing....!!! Work speaks for itself...!!! They did a GREAT job on our Terrain...!!! Looks like we didnt even get hit from behind. The employees are very friendly and helpful..They exceeded our expectation...!!! Well worth it...!! Thank you Jay Walton...!!! Will recommend and I will come back...!!!

Over the past 8 years i have had a few vehicles there to have body work done and i have been completely happy with the work.The staff is friendly, caring and knowledgeable.Fast estimate within minutes when you arrive. Detailed estimate. Fast service.This is the best shop i have been to.

Very professional. Great customer service! My truck looks new.

Kind courteous and quick the guys in the shop a1 very helpful good people thank you so much

Bryan and the team took great care of my old Chevy. Its got a number of after-market parts & peices but they knew just how to handle it. It drives great now, thanks guys.

I love this place because they know what theyre doing and if they dont, they refer you to a place that does. Theyre honest and efficient and genuinely want to solve the problem.

Best in ABQ.By Far.

They fixed my truck from hail damage and got it done a week early and everything looks great! Customer service was perfect, they kept me updated and were super nice. Def Recommend!

These guys tried to swindle me! Beware! I brought my car in because the check engine light was on. This place had great reviews online, plus they opened early in the morning. The guy I talked to was super friendly when I came in, but then they quoted me at $860 for 4 spark plugs and ignition coils for my 16 year old car. The whole car isnt even worth $860. I found someone else in town who did it for $140. I understand that labor is expensive, but I cant believe they would try to get that much money from me for something so easy to do. The other guys had the whole thing done in 30 min. On top of that, Jay Waltons charged $125 just for the diagnostic. Im incredibly disappointed.

I will recommend to friends and family I will come back with my auto was recommended by Farmers

Excellent automotive shop whether routine repairs, maintenance or body work. Very good alternative to dealer service. We have been using them for about four years with several vehicles. The mechanics are top notch, the support staff is great and their prices are competitive. Highly recommend.

Business model is obviously built upon milking every penny from insurance companies. Quote was 5 times other shops in area.

Called today asking about the price for an Uber and Lyft inspection, the person who answered told me the service cost one oh four ninety five. I couldnt believe what I heard. I asked again to clarify it was $104.95, and they said yes. I asked why it was so much, because other places charge at the most $20, and the person rudely answered Go with the $20 one then.I highly recommend to not go here, sounds like a scammy business with unprofessional folks.

Good place for auto repair. A little on the expensive side.

Our car have been towed to Jay walton because AAA has recommended us to send it there. We dont know much about mechanic, but everything sounded super pricey. Man labor was between $48/h and $80/h. The work they performed on our car, however, was just amazing, the front and drivers door were completely crashed, but when we got our car back it was better looking that ever before, and everything works perfectly. Their paint is life guaranteed. The facility is really welcoming, with all sorts of coffee and tea, and sitting area, and the staff is courteous and helpful

Spark plug blew out and I didn’t know quite what happened so we had it towed down there and they were incredibly friendly they got the work done fast and were completely honest in everything. The price could not have been better. Overall I am completely satisfied with Jay Walton Automotive.

Picked up my car and right away they had to take it back to the shop to fix the paint on the fender. Then when I drive away , my gas Gage is saying I have Zero miles untill empty. I left the car with a quarter tank of gas in it. Some one must have been joyriding in my car. Then later when I get home to really inspect my car I find bumper missing screws on passenger side and not fully in place at the bottom. Painted fender on inside of the hood gray and not silver like the rest of the car. Said that they had to adjust the door because it moved. Door was fine to begin with. Had to replace headlight because of damage. Light never got touched by the accident. Scratched fender on passenger side. Small but I noticed it. Its just a car right. Wrong . Its My pride and joy and I work hard to keep it nice ! I will not recommend this shop to anyone. Its called taking pride in your work and the boss of the shop needs way better quality control. AAA approved shop, thats why I went there. Should have gone somewhere else !

If you are looking for a general automotive shop that is fast, honest, fairly priced, and maintains high levels of customer service I would definitely recommend these guys. Took my overheating truck into a couple different places that had it for a week could not figure it out these guys did so in one day were honest and very helpful. In an industry lacking honesty, and customer service they excel in both!

My car came out looking like new. Along the way, I was updated on the progress and given estimates on time so I could coordinate my rental car. Ive seen their work from other people who used them and that is why I took my car there to begin with. Will return if needed.

A little expensive but very good workmanship .Service Manager was very attentive to problems. Would definitely go back to them for complicated jobs.

The work was done quickly. The employees are polite and informative. They gave me a discount without my even having to ask. I do recommend them to friends.

These guys are legit. If you are experiencing car troubles, this is the place to go to. They quickly assessed the problem, ordered the part, and had my car back to 100% in no time. Quality, helpful, friendly, affordable. Theyll make sure youre taken care of. Thanks again! #verysatisfied

I was driving from Missouri to California when my maintenance required and malfunction lights came on. I called and they were able to get be in as soon as I got there. Fantastic customer service and waiting room/facility. The part was a little more expensive than other places, but not by much. I definitely recommend.

These people were so helpful, did the work week, and did the work fast. I had hail damage on my truck. They not only got it done well, but ahead of schedule and offered a lifetime warranty that works at any NAPA Auto Center. This will be the only place that I go from now on.

Awesome! Thank you Casey 😇

Very happy with the service I received. Friendly people. Professional mechanics.

Great repair shop and very friendly, helpful employees.

My car was hit recently; we received fast, clear, and high-quality customer care and car repair here. Thank you, Kaycee and the Jay Walton team!

Charged me $250 to troubleshoot my air conditioning (I had removed the interior and the front bumper to facilitate easy access) and then they told me there was no leak found. I later found the leak in my garage in an obvious spot. Nice big shop, smiling faces, but youre going to pay for their many employees and overhead.

Great customer service, clean and welcoming environment. Experienced and knowledgeable technicians/mechanics. Fast, honest, and fairly priced. Call these guys if you have an emergancy and they will take care of you!

My car got a flat tire, and I was able to go in side Jay Walton Automotive and wait well my cars tire was fixed. And they even offered me a bottle of water it was awesome!

Excellent for body work and repairs. Just remember that their driver does not arrive as early as they open. So if you are dropping off and need a ride check on the drive arrival time first.

Thanks to all at Jay Walton Automotive. I cant say enough how happy I was for the water pump replacement on my 2008 Tundra. Ive been bring my truck here since I bought it new. I had a quote for the same work at a Toyota dealership, but they were $300 more than Jays. All the work was done without a hitch. Besides saving money, I know Jay Walton stands behind their work with a 24 month/24K miles warranty on parts and labor. Everyone at the service counter folks (even at the collision side) were happy to see me and truly interested in me and my truck. Highly recommend.

They are always so kind and helpful!!

I have been doing business with Jay Walton Automotive for a few years and have always been satisfied with their work. The most important factor is my trust that the repairs will be done properly and honestly.

Most honest and well run repair shop I have ever been to.

Jay Walton’s is the only place that I take my vehicles for Body Repairs

No matter what is wrong with your car Jay Walton Automotive can fix it. They take care of your service, and if you get in an accident, they have a full collision repair center. These folks are legit and do some of the finest work in town.

My folks had recommended Jay Walton to me to take a look at my car a while back. These guys are 100% customer service oriented. They fixed up my baby in a couple days and didnt try to price gouge me.Having such a great experience, we decided to take my wifes car in to have it looked at. It was having an over heating issue that seemed to only occur with distance travel in the summer. Unfortunately they were unable to reproduce the issue, but refused to charge us asking only that we bring it back should it occur again.They have won my business so long as I remain a resident here in Albuquerque and I highly recommend giving them a chance to win you over too.

Always professional, friendly and helpful

Took my car in for an estimate and when I picked it up the emergency brake was broken. They claimed they didnt damage it and refused to do anything about it. Ive been using the E-brake daily for years and it was working fine when I dropped it off.Time to find a new shop that A) doesnt damage my vehicle when its in their care, B) takes responsibility for their actions, and C) listens to and believes the customer instead of calling them a liar. Big thumbs down Jay Walton.

When I first when to Jay Waltons I had just had a near miss of a horrible accident. I had taken my truck to 3 places prior to coming here to have my breaks fixed. The first place I had gone was Break Masters....I had a huge bill but the breaks still did not work properly, so I took it to another place, Waynes Overall...what a disaster! OMG they broke my dashboard, stripped my lug nuts, charged me $489 for a part they did not replace and made the issue worse!!!! So I thought Midas had to be better.....NOT! They did not bother to tell me about the additional stripped lug nut. they just pretended to fix it. So, now I was out almost $1300! The day I was about an inch from slamming into a semi truck and had slid all over the road I googled repair shops and contacted BBB and they stated this place had very high ratings. Well I know why.... I HAVE BREAKS THAT WORK!! I can stop on a dime, dont slide all over the road and have EXCELLENT Customer Service. I dont think 5 stars are enough but that is all they allow!! Thank you guys for your excellent work and service. Oh and not only do I use their service but my neighbors also use them!Thanks you much!

Great friendly service really took care of me and my cars needs! Thanks a million for all you guys do! Definitely recommend you guys to everybody I know!