Im very thankful I came across First Rate. My 18 year old A/C started having problems and couldnt keep up with the extreme heat weve experienced lately. As I worked my way through Google recommendations, every other company had a 1-2 week wait just to diagnose my problem, which wasnt going to work with daily temps in the upper 90s and 100s. I called First Rate because they had a high Google rating, and they came the next day. Their service technician was very professional, knew his stuff, and quickly found the problem. Long story short, I needed a new A/C because fixing and charging my old Freon unit wouldnt have been worth it (leak in the system, coils damaged). They quickly scheduled the install and I now have a much more efficient and quiet system. Their installers did a wonderful job and were friendly and obviously experts in their field. From the time I called them to the time the new A/C was installed was less than a week - if I went with a competitor, Id still be waiting for them to arrive to diagnose the problem. Im happy to have a cool house again, and definitely happy to recommend First Rate to anyone else. Great service!

Weve been customers for many years, primarily for preventative maintenance of our HVAC system. When we decided to replace our system we called our go-to HVAC people at Desert Suns/First Rate. This was a big project because the package unit is two stories up on the roof. Mario came out to assess, make recommendations, price and coordinate the job. Dave and John the expert technicians came at the scheduled time. They clearly knew exactly what they were doing. We are very pleased with the installation and the performance of the new system.

First Rate Plumbing Heating and Cooling came out to install a new cooling system and their service was phenomenal! Everyone was professional and so nice! They answered all our questions and concerns! The technicians were so polite and kept their work space clean and tidy. Mario made certain recommendations for the installation and everything he recommended was right on point! Our neighbors and family have all been referred and will be soon customers! We are so happy from the first phone call to request an estimate to their office calling us a few days after installation to make sure we are pleased with everything. We will definitely be using First Rate from here on out!

Jacob Barner is a cool technician with a good heart personality.He fixed the leakage on my outdoor faucet.I was very glad and shocked that he pry the hex nut out in order to get tothe valve. He made it look so easy.Thank you First Rate Plumbing

It was very easy to engage First Rate PHC from the first request via the website to completing the work. Brad Bray is knowledgeable, helpful, kind, and efficient. Terry and Shirley are responsive, communicative, and fun. We signed up for the annual maintenance package and Brad completed the boiler maintenance, repaired an outside spigot, and rerouted some gas lines. Communication was flawless - they left nothing to chance. Completely professional. I highly recommend this company.

I was so glad to find this business. Ive lived in the 505 all my life & have been through at least a dozen+ different companies for AC needs. My AC stopped working in the middle of 90 something degrees. I was able to get prompt service, efficient. The woman who took my call was pleasant & assured me the trucks were well stocked in case I needed a part. I did indeed need a blower relay & he did have the part on his truck! Im s very satisfied customer & will recommend & use this service again.

Very professional crew. Dismantled old system and installed new system. Was very methodical and clean throughout. New ac works great. I am sure heating when it is time to use it will work great as well. Since other homes of exact floor model have been updated in the past year I went and asked those home owners to show me the installation of their systems. I can tell you the install by this company was cleaner and a more seamless transition than what I saw in other houses. At this point I can say Daikin is running quieter than others i observed. Dont know if all of First Rate crews work as well together or is of the same ability and knowledge of disengaging a system and then rebuilding one as these guys were but would highly recommend them for any heating and cooling issue you need solved.

This company fixed my plumbing and AC on schedule and within the original cost estimate. They are not cheap, but they will save you money on re-work if things are not done well by sub-standard contractors who might charge less. They found and fixed a leak in my bathroom. They also did some plumbing rework (another company had made several mistakes) and installed a ductless AC system. They were meticulous, friendly, and professional. I am delighted with my new AC. They recommended the most appropriate system for my situation and performed a perfect install. I really got the feeling that they care about the quality of their work and their customers.

Ben was right on time & very thorough in working on my air conditioning unit. He was professional, friendly, and offered several options for the repair. The unit is running perfectly, but if I have any trouble I will call First Rate Plumbing, Heating and Cooling. Great service & very fair price.

I have gone through a LOT of Plumbers/Electricians.First Rate is definitely the best around. The owner was delighted to tell me exactly what they do when they flush a boiler (unlike any other company). The girls that answer the phone are very nice and knowledgeable. I have met a few of their service technicians. Brad is terrific and unlike other companys plumbers doesnt try to sell you new equipment. He gave me options instead of outrageous estimates. Sean was super too. Both guys were friendly but professional. They were prompt too. I really trust this company! Daisy

We have been First Rate customers since we moved to Albuquerque. Theyre responsive, friendly, and provide top notch service. Quicker than other companies we have called to compare times/rates. They just installed 2 new swamp coolers at our house without issues. Mario is a great project manager and fun to work with. Jake and his team made the install day a painless experience, and they were all friendly/accommodating the whole time. Highly recommend this company!

AC went out at 1 pm and they had a tech, Sean, come out before 5. Had to reschedule due to rain, but first thing Monday morning Sean was here and had us running quickly. He gave us all our options for the repair, gave a quote before starting work, and even came back the next day to adjust the float. Great experience and well be using them again for sure.

I have used First Rate twice now. I will never use another company for my plumbing and HVAC needs. They are super friendly, professional, and their work is high quality. I called them because of their high rated reviews and they have lived up to those reviews for sure.

I have had many contractors do service in my home over the years and Ill have to say the experience I received from First Rate was the best I have ever had. Their office staff is really helpful to get you on the schedule, they called me the day before to remind me of my appointment, the technician called when he was on his way and when he arrived he wore a mask, booties and laid drop cloths in his work area. The Technician communicated very well with me and quoted me all of his repairs in advance as well as gave me system replacement options to plan for. Last, they even called me a couple of days later to make sure I was happy with the repair and overall service. I know when it is time to replace my unit, First Rate has my business. Finally a contractor I can rely on! I highly recommend!

We have been using Desert Suns/First Rate for years. Recently, we decided to invest in a mini-split to help heat/cool a stubborn bedroom that never cooled down in the summer and was always cold in the winter. I always do my research and get multiple quotes before I select any company (even if I’ve used them before). I’m not always impressed with the lowest price, however I tend to focus on the overall value. Quality matters. I checked multiple companies for this project and am so impressed with First Rate. From the ease of scheduling with their friendly reminders, to their professional sales team who worked with us to determine the best solution for our system, to their expert installer that installed our unit with minimal obstruction, to the service team who takes care of our annual maintenance and any urgent service requests, to the follow-up call to make sure everything was seamless, I will continue to work with First Rate for all of our HVAC needs. Hands down they offer the best service and value in town. Huge thanks to Mario for always taking such great care of our family and to David for his first-class installation!

So impressed with First Rate! First, They responded immediately to my phone call and they were able to book me the next morning.The technician Daniel, arrived on time and was very thorough and explained the situation we were dealing with. In this heat we were desperate for cool air and he delivered! Will for sure pass along our wonderful experience with others. Thank you so much!

The technician was friendly & very helpful & he was able to correct the problem with our hvac. They were able to get us an appointment right way, which was nice since its been so hot lately.Shirley (lady who answers the phone) could use some training on how to conduct herself on the phone, dont act like customers are bothering you considering its your job & yawning on the phone as if she was totally bothered & we were interrupting her nap.

Service always great. And stuff works when they are done!

I had my ac repaired last season, turned on this year when it was hot (put in new filter for season) not working, paid a bit last year summer was working - they said it would be good (as we paid a bit) and of course it’s not working now and now we have to look for a new place to repair (that’s gonna repair honestly and not cost an arm and leg and fix longer than a few months). What a pain! And it’s hot and we thought it was done right before.EDIT: **** I called backed spoke with Andrea and then she was suppose to call me back never did I left a few messages never returned calls!!! The problem they fixed last year was not the only problem that was found (and not told about) and it was there last May to leave a even bigger problem a very costly problem like VERY COSTLY!I would leave a negative number if I could!!! They are happy if you have a good review but if you have a problem oh it’s not them! But this was! Because 2 companies told me it was there last season.and not repaired!! So they say call us we back our work. But no!!!!! ********

My air conditioner wasn’t working that well after less than a year of installing it. First Rate came out a number of times to try to get it working and finally tracked down the issue to a leaking valve. I obviously would have preferred no issues for something just installed and the issue being found quicker, but I do very much appreciate that they stood by their work and made an effort to make it right. A month later and it’s keeping things nice and cool. Great company to work with!

Knowledgeable, professional, kind. I had a great experience with First Rate. The gentleman who did the quote explained everything thoroughly, something I didn’t get from the other company I tried. He communicated well and worked with my schedule. Installation was great as well. They worked throughout the day and showed me how to work my new thermostat. Overall, A+ experience

Incredible customer service. Very responsive from the owner down to the employees. This company is quick to fix concerns and issues. We had an issue arise approximately one year after install and the company was quick to fix it and make sure everything was done right. The owner even came out to verify. I cant say enough good about this company and the work they are doing. We look forward to additional work being accomplished.

Needed a new HVAC system. First Rate sales person came to my home assessed my old system and made a good recommendation for replacement and assisted in getting a rebate from city for upgrading my unit. Installation happened a week later and the technicians were professional, informative and left the place clean when complete.

First Rate has done excellent work on a bathroom drain problem that was recurrent. Two other companies had told me they would have to tear up my bathroom floor and fully replace the pipes. First Rate was able to clear the pipes, get things running for again and give me advice on organic/bacterial drain cleaners that would keep things running well while not damaging my pipes.Recently they came and set my evaporative cooler in order for the season. They were able to give me a next day appointment and again, we are very pleased with their service. Their prices are quite resonable too.

The service person, Ben, did a great job. He told everything he was doing, what he found. He was very professional and congenial. I will ask for him the next time I need service. Desert Suns/First Rate Plumbing Heating and Cooling is a great company. They keep you informed of everything they are doing. Their customer service is awesome!!!

First Rate Installed a Master Cool Evaporative Cooler for my wife and I approximately 2 years ago since then we have made them our go to company. When they installed the unit, they were clean about their workplace and made sure they answered all of our questions. They were also very helpful in helping us get a PNM rebate. We have used them to snake our drains and most recently to start up our cooler for the season. They are easy to get in touch with, the office ladies are nice and all of the staff that has been to our home has been very professional and knowledgeable.

They were great very professional and were able to come out the same day I called would definitely use them again

We called around for several quotes and First rate was quick and responsive! We got an appointment for an estimate quickly and our salesman Mario Martinez was on time and touched base to confirm our appointment and to let us know when he was on the way. Mario was extremely knowledgeable, professional and detail oriented. Mario did the most detail inspection compaired to the other companies, for our quote which allowed for the most accurate pricing. I felt confident when we received a quote. Our install was amazing. They were on time quick, and detailed. Mario went above and beyond to check in on the whole process. My experience with everyone from scheduling, quote and install has guaranteed them my future business. I will recommend them to my friends and family. We choose a breezeair system to cool our home and it was the best investment in our home.

I do not recommend this company even though they can schedule service immediately. They try to sell you a costly membership maintenance package and charge a $79 fee just to come out. The service tech said he was unable to locate the leak without a VERY expensive procedure. He recommended that I purchase a new AC/furnace unit instead of wasting money on coolant when we knew there was a leak. I called a well-known plumbing company and they immediately found the leak... within 5 minutes, ordered the part and filled the coolant back up. They also put dye in the coolant that is fluorescent and will show any leaking in the coils or anywhere else.

Service was impeccable! Jacob was professional, informative and thorough! Some companies did not even answer the phone and First Rate gave same day service! Outstanding Job!!!!

John and Jake went above and beyond to install new AC and furnace in two days. They were also very friendly and personable people. Our evaporative cooler broke and it was way oversized so replacing it wasnt gonna be easy or cheap. Mario helped us explore our options and when we decided to switch to ac he went with what was most cost effective without sacrificing the needs to cool or heat our house. After the installation was complete I cant express how pleased we are with the job and services performed by them and we do recommend them over the big names like wagner and tlc

From start to finish we were treated professionally. They wore shoe covers, provided education on our units and let us know when to call for heater set up. I highly recommend this company and will continue to use them! Their name is correct, they are First Rate!!

I had used another very well known large HVAC company for the first four years after we moved into our new house. I was very dissappointed with them on several fronts. A friend recommended First Rate and I have been using them for two years now and I am very happy with them. Their professionalism an value are outstanding.

Dave did a wonderful job turning our AC unit on for the season. He was thorough, professional, and knowledgeable. He took the time to explain our digital thermostat and our house is cool and comfortable! We highly recommend!

Mario evaluated the needs of my home and family and made recommendations for installation of heater and refrigerator air system. They replaced my old swamp cooler and heater. The team was professional, punctual, and communicative. I am very happy with the whole process from start to finish.

Sean was knowledgeable, polite, and efficient. Had condenser fan motor repaired in 1 afternoon. I think the part was over priced but the service was truly excellent and will use them again,

Sean in service was amazing. He didn’t give up until he figured out the problem. Highly recommend

This was my regular semi-annual service of my AC/Furnace (great deal....good preventative maintenance). Daniel was there to service the AC, and arrived within 30 minutes of my service window. He first performed all the checks/adjustments on the unit on my roof, then replaced my filters inside my house. Daniel informed me of components that were starting to get worn and may need replacing in the future and later provided me an estimate for those components. Daniel was very polite and professional. First Rate PHC (formerly Desert Suns ) has taken care of my my HVAC since my house was new, and always do a great job at a reasonable price. I recommend everyone get their yearly service deal which now includes plumbing as well. They will save you from an expensive replacement/repair due to a major failure.

David and Kyle worked 2 long hard days in 100 plus degree heat to replace our HVAC and water heater. Great attention to detail and very professional. Mario also did a great job with system spec and assist with PNM rebate program. Highly recommend.

When my AC unit went out, First Rate P, H, and C. were able to tend to my needs, diagnose the problem and make suggestions. The team that I spoke to was prompt, friendly, patient and professional. Thank you to Daniel, David, and Mario! I love my new Daikin system, it is working beautifully, and although it was a huge investment, I know that I can depend on them, and that I am in good hands for a long time!!!

David Long and his team did a fantastic job with a new central heat, air, and a humidifier for us and removing old malfunctioning equipment. Team was very professional and willing to answer all of our questions. It was a challenging job but they still were able to finish the whole thing in a very brief time. It was impressive! Our sales contact Mario Martinez was also very helpful in helping us understand what we needed and getting all the paperwork in order to make it happen!

Had an emergency with my A/C called at 8:30pm Andrea was super friendly and scheduled me the next day! When the Sean arrived he was awesome, very friendly, knowledgeable, prompt, and professional! Thank you for saving us from a heat stroke lol 😊

In all my years of being a resident of Albuquerque I have never encountered a business as superior as First Rate!! The technician that came out was well versed in his position and was pleasant to interact with. He did not try to sell me something that I did not need. The service I have received all starting from the initial call has been nothing but pleasant. They got me what I needed and in a very prompt manner! One happy customer here! First Rate you have a long time customer from here on out! I will most definitely be spreading the word about your company! Thank you so much!

Extremely professional, knowledgeable and respectful when entering and working at my home. John is very good at what he does and will continue to work here indefinitely.

First Rate installed a new recirculating pump for my hot water heater. I initially called B. Carlson and the plumber quoted me and wrote in the quote that the pump which they had installed two years prior needed to be replaced due to lack of maintenance on the water heater. This in effect would void the three year warranty on the part. When I called First Rate they said the wanted to investigate, and quoted me a cheaper price. When Brad came he discovered that whoever installed the water heater initially used galvanized pipe. It was almost blocked with corrosion and should have been replaced when the recirculating pump was installed initially. I now have brass replacement parts and a new quiet pump. I am extremely happy with the service I received and will definitely be using First Rate from now on. I very much appreciated them having the part with them when they came instead of scheduling me for an added appointment and I was scheduled within a week of when I called.

These guys did an awesome job. They got my new heat pump installed in no time at all.

Its been a little over a month since First Rate Heating and Cooling installed our new Aerocool Trophy Series swamp cooler. A few weeks earlier, Mario Martinez came to our house and presented me with several possible models that would keep our home cool, from a standard cooler to a number of upgrade options. On the day of the installation, David and Kyle arrived on time. They completed the work as promised, hauling away our old cooler and paying attention to detail as they hooked us up to our new unit. Now that weve had a number of hot days, the Aerocool works as promised, and there is a marked difference between the outside heat and the temperature indoors. Since this model is eligible for a PNM rebate, Mario walked me through the process of applying for one. My family and I wish to commend First Rate for their professionalism and a job well done.

I had my heating and air conditioning unit replaced a few weeks ago. The units themselves are working and really have not used the air to see how well it works.Unfortunately I am not satisfied with the office end of the business. I was not told at day of scheduling that there was a mandatory training day and work was not started until the late afternoon. This really was not good for my business being that I work from home. No apology in anyway. Second the plumbers were not prepared on second day of installation that my heating unit was in need of a special heating element or other parts needed for installation because of high altitude I would think that working in Albuquerque that would be standard knowledge and that one should be prepared.No apology again and was left with no heat for an entire weekend and nothing was made right in contract. Now I have received a letter from offices that I now need to schedule inspection with the city via permit that was applied for. Again!!! Very disappointed and dissatisfied with customer service on an office level and plumber level. Should that have been done at point of service installation????What to say..... I may need to think about continuing business with First RateNot happyLeonard JaramilloAlbuquerque Foothills

We used First Rate to replace our A/C and furnace. First Rate had recently done repairs to both our furnace and a/c units. Due to units age we decided on replacing both units. We contacted four companies for estimates. We made an appointment for a quote and First Rates sales person Mario arrived for the appointment on time, inspected our old system then outlined in detail several choices for us. After we accepted his bid Mario continued to follow up with scheduling details for the install crew. Great service from Mario as we always knew from him where we were in the schedule. The install went smoothly. A tech arrived the morning of install with the new equipment on board and began removing the old equipment. Later in the morning two additional techs arrived and the work proceeded quickly. About four in the afternoon the work was finished and the lead tech walked me through the thermostat programs and pointed out some of the code requirements for the new equipment. When the First Rate crew left when the installation was complete they left the the work area clean. First Rate also called for the City of Albuquerque mechanical inspection. The installation passed the citys inspection without issue. The inspector commented that they never have issues with First Rates work. Great service from Mario in sales the the techs who did the install. Very pleased.

On time, early even! Very professional and knowledgeable plumber. Great repair work and at a very reasonable cost. I thought I would have to pay a fortune and I did not.

HVAC needed service, Ben came by same day, confirmed the issue and got the job done in a timely manner. He also cleared the unit of the dirt its accumulated over the years and was very informative and gave me great advice on upkeep. Andrea was amazing as well, she was very helpful and made sure somone got out to me. Thank you!

First Rate Plumbing, Heating and Cooling installed a BreezeAir Evaporative Cooler at my home. My house has never been more comfortable when cooling in the summer. I have set the thermostat at the temperature that I want and haven’t done anything else. It goes on occasionally in the afternoon and evening. My experience with First Rate was definitely Best Rate from my initial contact to request a bid, to Mario coming out to discuss what I wanted and then provide me with a proposal, signing of the contract, and then the install. The installers were very courteous, and professional. They did a great job. Then the office called me to be sure everything was ok. When I called back I spoke with Andrea Navarrete, CFO. I jokingly said I had one complaint, I had gotten cold. I strongly recommend First Rate Plumbing, Heating and Cooling. I will definitely be using them in the future for my plumbing, heating and cooling needs. P.S. No, I was not paid for this review.

I called first rated for my grandparents who needed immediate assistance. First rate technicians were unprofessional and didn’t acknowledge the customer, my grandparents expressed that it seemed like the first rate technician was in a bad mood and just wanted to get the job done and leave, not the experience I expected for spending so much money, I recommend going with a company that doesn’t only think about money but puts customer service first. We ended up calling a different company Called tech air heating and cooling and received an experience that my grandparents were thrilled with. First rate is far from a superior experience. I’d recommend Checking other services before setting for first rate.

They repaired my Rinnai thankless water heater the control board was the problem and after going thru the things that it could be they figured it out and it works perfectly

I had an excellent experience working with Mario and company at First Rate Plumbing Heating and Cooling. I am very happy with the installation and performance of my DAIKIN 80% Variable Speed Two Stage Furnace with control, Breezair TBQI5500-B with control, and Bradford White Water Heater. I highly recommend First Rate as they are a great company with great service and great people.

I would have given them 5 stars, but I scheduled them to come at 12 to 5. But they showed up at 10:00 AM and I was in the middle of a Zoom meeting I was hosting. Bad form, but in all other ways they were very professional.

Terrific job installing new AC and furnace by Dsvid and Kyle. Mario made the purchase selection and experience easy and was knowledgeable in his recommendations.

Great communication. Everything was very clear and easy to decide on. Installers showed up on time (actually just a bit early) and they were very clean, fast, and professional. Great service and good follow up contact to make sure everything was done right. Thanks!

I have used their services a number of times and I am always impressed with their knowledge, experience, and efficiency! They show up on time and are great about calling and communicating with clients. They take the time to understand my problem and answer all of my questions. Its so nice to have a reliable and professional company to call whenever I have a problem!

First Rate was able to clear a pipe blockage that two other companies had told me would require my floor to be obliterated claiming the pipes had to be replaced rather than rooted out.Glad to find a smaller, locally owned company that puts their emphasis on doing quality work, keeping their prices reasonable too. Brad did good work quickly & respected/worked with the special issues posed by a 170 year old historic register structure.

First Rate has been awesome! We recently moved to ABQ and they have installed our new HVAC, worked on our water heater, and set us up with their maintenance plan. They are honest, on time, responsive, and easy to work with. I feel like they give us the truth and don’t try to take our money! Great quality work and always so kind. Thank you!!

Called and was able to get appointment immediately. Staff was so professional. Fixed my drain issue right away. Will continue to do business with First Rate and recommend family and friends. COVID safe practices in place, and even made sure to clean my wash room up after.

Rapid response. Professional repair person. Great value

As opposed to the person in charge of their AC business, there plumbing business is terrific. Knowledgeable, courteous and fair. We recommend there plumbing person, Brad, unconditionally.

Excellent, professional, fast service. No hidden fees. Our swamp cooler works better than it has in years.

Very professional, great quality work, will definitely recommend to family and friends...

Excellent service, on time, had to replace a capacitor and did so at at reasonable price.

First Rate/Desert Suns is top notch. From my initial contact with Mario, in providing a price on a new/replacement furnace to the installers, Dave and Jake, they were very professional. No kidding, in less than a week, from initial contact we had our new COLEMAN furnace installed! Just in time for the first cold front to roll into ABQ! We were so impressed with their level of service, we signed up for their Club Membership, as we reside in the SE part of town, which means older neighborhood, which means plumbing issues at times. I would definitely recommend Desert Suns and First Rate!

This guys did a fantastic job. Honest, on time, and quality work. Appreciate them!

Daniel came within 1 hour of our request for service, found a problem and came back the next day with the part to repair it. During that repair, he found another problem and searched diligently to find the part that one business said was no longer being stocked. He came back that day with the correct part and made the repair. He ensured everything was in working order before leaving. We recommend this company.

I received a same day appointment and was so pleased.My furnace stop blowing hot air before I went to bed and almost froze the night before. Several companies had openings from 7-10 days out and could not be without heat in my home. I am a Senior Citizen and cannot be without heat and I have 2 small pets that were freezing. Thank God I called this company.My tech (Shawn)was on time and even early ,he was so professional, knowledgeable and courteous.I will definitely call again for my A/C service.Thanks again for the great Service

First Rate serviced my house for the winter for the first time during the pandemic of COVID-19. Their professionalism and 100 % action of protecting me as a client made me a client for the years to come. They were on time and the quality was perfect. Thank you for having such a great team! I recommend First Rate.

Excellent service. Found an installation mistake from another company. HVAC working great now. Always easy to get ahold of and prompt. Very pleased.

Ive used First Rate to install a gas line for a dryer and to complete a fireplace conversion from gas back to wood and installed a gas lighter log. Their service was fast, clean, affordable & professional. I highly recommend them.

Extremely pleased with this company and the tech Brad. On time, professional, friendly, and explained everything so that I understood. Completely upfront with pricing. Very impressed by Brad and the company as a whole. Will be using this company for all future needs.

Wonderful service from this company and a stark difference from a competitive plumbing company. Brad was our technician and his assesment and planned repair was detailed and thorough. He and his team found the easiest way possible to fix a very complicated and challenging plumbing issue. Very pleased and will be using their service again. Every association with Desert Suns has been a good experience thus far.

Desert Suns did a fantastic job on the installation of my heating and cooling unit. I am very satisfied with the outcome! Mario was great and answered all of my questions and put up with my weeks of indecision. The guys that did the install were great as well. Very professional and even put up with a few hiccups on my end during installation.

Mario and Dave were professional, responsive and accommodating. Would recommend

Inspection services were very thorough and well done.thanks!

These guys are amazing and have superior customer service. I had many questions about the tankless water heater we were having installed due to my other water heater constantly having issues. Not only did the technician David (who does amazing work and is a perfectionist) answer my questions but they also had the owner contact me directly and answer and other questions I had that the technician may have not had answers to, such as pricing. They treat you as if they have known you for years. They do not treat you as if you are just a paycheck. They legitimately care about your concerns and needs. To the people who leave bad reviews, maybe you should contact the company and voice your concerns before ruining their reputation on google. I know from experience and multiple visits that this company is all about customer service and being hands on, including the owners of the company.

I have been a customer of First Rate / Desert Suns for many years. I highly recommend them. They are professional, friendly and knowledgeable. I have been very happy with their service.

This company is top notch in my book. They came out and evaluated the problem, ordered the parts necessary to male the repairs and performed the installation of the parts as soon as the parts arrived. Very knowledgeable techs and very good service.

Our furnace broke down on Christmas Eve morning. The technician came by within the hour. The repairs were going to be expensive and the furnace was old, so we opted to replace it. The salesman, Mario, visited us the same day. The furnace was installed in one long day on the following Tuesday. In the meantime, they loaned us a couple of space heaters. Great job by the whole team.

We are so grateful to Mario and First Rate PHC for the outstanding service, value and quality we received on our heating/cooling situation. Their integrity is unmatched. When we had to gut and remodel our entire home years ago, we dealt with countless companies and individuals in the rebuilding process. Rarely could we find any we could fully endorse. We are so grateful to have found Mario and PHC to deal with more recent issues, and already friends to whom Ive referred them have come back with the same stellar report and gratitude. Thank you Mario!

I am very satisfied with the work First Rate/Dessert Suns have done. Very knowledgeable, Reliable and Efficient. Quality work, I highly recommend using First Rate/ Dessert Suns for all your plumbing, heating and cooling needs.

We would highly recommend this company. Mario is super friendly, knowledgeable and easy to work with. The installers, Dave and Jake, were very professional and courteous. They were efficient and left everything clean. The price they quoted was the final price. We were very happy with everyone and their services.

They were very efficient and informed me how to change my own pads. They were knowledgeable and very efficient. I will definitely use the company again.

Had an emergency leak in water main. First Rate got here quickly, provided me with reasonable quotes and options, and fixed the problem within 2 hours of my call. Highly recommend!

I discovered a problem with water in my attic from my air conditioner and didnt know what was causing the problem. First Rate came out and they were very thorough and professional in helping me solve the issue. They are completely fair and reasonably priced. The tech that came out not only wore a face mask (now in the era of COVID) but was careful to cover his shoes every time he was going to enter my house. I was so impressed with this company, their service and their pricing, I am signing up for their yearly maintenance program for my heating and cooling system. Every single employee could take lessons from the people who work for this company on customer service.

I had an emergency and they responded by that same day and took care of it for us.

On time and efficient. Thank you!

Over the years First Rate has replaced my furnace and swamp cooler, and has also helped me with a variety of smaller jobs. They always impress me with their friendly and level-headed attitude, experience, problem-solving ability, and trustworthiness. For example, when at first it looked like the swamp cooler I wanted wasnt going to fit on my concrete pad, they figured out a creative but safe and secure way to make it work. Theyre also willing to take the time to answer my questions carefully and accurately, and check on their answers when theyre not 100% sure. I mentioned them to my neighbor, whos a retired engineer and proprietor of an expanding handyman business, and he says First Rate is the only company of its kind that he recommends. We definitely agree on that.

I called them on a Friday and they where at my home first thing on Monday morning and they also wore booties in my home over there shoes which is something I highly appreciated being that we come from Hawaii and we do not wear shoes in our home they where also very respectable

Being an owner of many rental properties can be very stressful at times. Especially when it comes to trying to find a plumbing, heating and cooling company that you can trust. I can say you met my expectations. Efficient, reliable and professional service indeed. I look forward to working with your company and having you perform maintenance on my other properties.

Fast response and great customer service! Had a massive leak in the back yard that they were able to quickly isolate and repair. Thanks!

Brad was very informative and explained each detail as he worked on our radiant heat. Also explained the various components of the system which gave me a better understanding. I highly recommend First Rate to anyone needing work on their AC or heating systems.

The technician, Sean Iverson, was efficient, very courteous, and very professional in every way. Highly recommended.

Customer service is great. With scheduling and technician. I have used them 3x now. They call to remind you about service, and than on way out and after service is done. Will continue to be customer. Like the service plan

Daniel came to start up my furnace for the winter season. He was professional, covid safe and answered all my questions. First Rate service from this company with the same name!

First Rate Plumbing Heating and Cooling Inc is very customer friendly. The technician, Daniel, that serviced my unit is competent, professional and courteous. I recommend First Rate.