Superb experience. Josh and his crew were thorough and precise. They were able to show problems another tire company had created. The other company admitted fault and corrected the $600+ repairs. Firestones automotive Detectives made everything simple for even a novice like me to understand. Although I was reasonably upset they guided me through what needed to be done and they were right. They also got me in ahead of my scheduled appointment. They also accept military & police discounts... cant beat that. Ill be seeing them again over Warren, Walmart and Mavis.

You all lost a customer today. Were visiting from out of state and realized that my tires were bald. Called the closest Firestone to get pricing, as weve had good luck with them back home. The first guy my husband spoke with was polite and helpful. When my husband called back to set up the appointment, he spoke to a different guy, who was full of attitude. When my husband told him that he had called a little while ago to ask about getting tires, the guy told him I dont know who you talked to, maybe it was one of the techs, but it wasnt me. In print, it doesnt sound bad but the tone was rude, and I was not about to come in and hand some jerk $1k of our hard earned money. We called a different local company and are getting tires tomorrow morning, and for half the price. Thanks anyway!

My father took his car there for a diagnostic test. After the test they said his catalytic converter was bad, and said it.ll cost $1,600 to fix. My father said no, so they charged him 106.00 for the test. My father then took his car to a different shop, and it was NOT the catalytic converter, it was a hose under the hood. Simple fix, took only 5 min. to replace. They tried to get over for 1,600. I wouldnt recommend this Firestone to Nobody. Bunch of scumbags

Bad customer service. Dont know how to talk to people in the urban region. I feel we need more minority men or women , that knows how talk and related to them

What can I say...Firestone why go anywhere else. Nationwide service, top notch technicians, best selection of tires anywhere! Go online and get coupons save even more...come in and ask for Jim and he will handle all your needs.

I had a rough patch and needed help from Firestone albany. The sales rep Brandon took good care of me. Knew I wasnt looking for anything fancy and was very straight forward.

Fast service. Nothing fancy in terms of customer care.

Great great customer service always the kindest people. Area sucks but these guys are the best .

What a rip off, they literally want to charge me $540 to change a brake that I just changed few months ago. Do not trust them, there are much better places in town who can do honest inspections and won’t cheat you.Update:Do you really care about your business? How about you go and ask you employees how are they are angering customers instead sending the same exactly copy/past the same words to every customer writes bad review. Otherwise soon you will be doing a lot copying and pasting. piece of advice you need to reevaluate your business priorities (customers or money).

They always take good care of my car!

If you need your car serviced, go here! And specifically, ask for Brandon. I always leave my car maintenance to the last minute because of my work schedule, and two times now they have been able to get me in last minute to help me out. They are so friendly, prices are pretty normal, and I have always had a wonderful experience. I will absolutely be back!

This place are thieves, the literary the worst in town when it comes to inspection. They won’t pass your car even if it is brand new without putting something to charge it like $500. What a nasty company, they use to be more honest but now I would not go to them again. I would choose one of those smaller places who they still have some honesty.

The worst place in upstate ny.a complete scheme.I took my car for an inspection they did everything but that.total of 809 dollars and charged for an inspection they never did they did a power stirring replacement they did not let the air out and my car wouldn’t even turn I was stuck in the road with my child in the car.this place not only put my life at risk but also my daughter. I could had lost my life yesterday bless to be alive

I came in early on my day off to get my brakes inspected with hopeful replacement of brake pads and rotors. Apparently was closed and was told my employees there waiting outside that the manager wasn’t there and couldn’t get in contact with the manager, thus couldn’t open the store. Waited up to an hour and the manager never came to open the store. Very frustrating to say the least.

I used to come here all the time due to the proximity of where I work. Im not sure if there was a change in management, but seems to be going down hill. Went in for some work and was quoted a little over $800.00, which seemed excessive. I took it to a smaller garage in my hometown and was quoted about $200.00. Needless to say, Ill be heading to my hometown garage moving forward.

I had a 2002 Toyota Avalon which I took to Firestone on March 17th to get serviced while I was out shopping I get a phone call telling me that THERE WAS AN ISSUE WITH THEM FIXING MY CAR, and they dont know how long was gonna run for now. I actually gonna fix the problem and they stated that it would be too much of a headache to fix the problem its not worth it my car has 317,000 on it The most they can do is offer me a refund, me and the manager not Sean, he is the old manager, this new manager actually tries to flip it on me and says HOW DO WE KNOW IT WASNT BLOWN BEFORE YOU BROUGHT IT TO US. after they try to fix it HE SAYS THIS TO ME! WOW. I offered proof that my house has 24 hours surveillance and that the smoke was not coming out of my car until I came to Firestone and got serviced. He offered me $400 refund I took it I had no choice the manager just try to flip it on me what choice did I have do not bring your car to Firestone if you do not wanna go through this there are plenty of professional places which will probably compare prices please do not bring it to Firestone on central Avenue, in Albany N.Y. the manager is new to this store, and wants to protect the reputation of the store at any cost.

Brandon helped me and was great. It’s hard to find businesses today that that have great staff and great service. They didn’t try to up-sell me and completed the work in a timely manner. Great job Brandon.

The guys here are pretty good and occasionally can get you out pretty quick. I wouldnt recommend showing up without a appointment and having a 30-minute visit. They offer plenty of discounts (for bundles of tires and other services if you ask) and usually have workarounds if you ask.

Purchased 4 new snow tires and next morning rear tire is almost flat. Return at 8:30am and they say a couple of hours to look at my tire. Update they pulled it in sooner and fixed right away👍

These guys are amazing. They went out of their way to save us over 500$ and make sure our vehicle was safe and up to par. Will always recommend and use again and again.

Asked about a time frame and was told 40 minutes. Ended up taking 2.5 hours and they didn’t communicate the change or explain why. I had to ask for updates three times. The staffer was also new and ill informed. Quoted me the wrong price and gave me wrong info on the service instead of saying “not sure, let me check.” That would have been appreciated.

Be careful when servicing your car here. The service itself is fine, but they will recommend service your car does not need.They told me that the rear brakes were low and should be replaced. They did not know that I had both the brakes and rotors replaced on all four wheels at the dealership within the last 10,000 miles. Which another dealership just stated were good during an oil change today.In addition, they recommended changing the engine air filter, which I myself service and knew was fine. The dealership today also just said the engine air filter was in good shape.So in summation: Service is ok, the recommendations are not.

Great and fast service! The prices definitely arent bad and the people are super friendly. Definitely coming back again

James was really helpful. I got a puncture in the sidewall portion of my tire and he was able to immediately attend to it. It was relatively close to closing time and other stores that were closer to me said I would need to come in the following day. When I called the Albany Firestone James answered and told me to come to the shop and he would replace the tire immediately. He and the tech were friendly and they got me out of there within an hour. I highly recommend

Called @ 3:30. agreed on $$ & what tire my explorer needed with shawn. i was back home before 5:00. quick. efficient. pleasant experience !

Should have checked the reviews before coming here. The haggling is 100% true and quite disgusting. Will literally tell you anything and everything that could be wrong with your car in order for you to spend more money. Cool for business but not really cool to keep customers returning. Avoid at all cost (theyd just take all your money anyway).

Poor service Shawn the manager needs to be fired an will be reported to the general office

Always great service! I take all my vehicles to this location and always recommend them to others. Professional and courteous crew. I appreciate that they not only do the service I need that day, but they sometimes recommend other appropriate services needed to keep my car in safe and good condition.

In and out. Very good.

They were professional, patient, informative and kept me inform about what concerns there were with the Vehicle. I was very impressed with Mike and Robin and the work they did. This was my first visit and you most definitely have a new customer!

Their customer service is outstanding!!!They are always eager to help and make sure you understand exactly whats going on. They explain why you are having a problem, then how they are going to fix it, as welk as letting you know if there are other options. Definitely would recommend them.

My family and I were heading from Rochester to Cape cod yesterday when a rear tire on my fully loaded Ford transit began to lose air from a large tire bulge. We were able to get to your shop from the thruway and were so happy to meet your excellent employees John and Laura. John almost immediately dropped everything so that he could change the bad tire with the spare. He did so quickly and with a great smile and pleasant attitude. He also explained what happened and then checked the other tires for proper inflation! The bill was very reasonable and we were soon back on the road and safely on our way to Cape cod again. I am now a customer for life and will visit the nearest mr tire store in Rochester for my next set of tires or car service. Thanks again so much John for going above and beyond the normal and exceptionally taking care of me and my family yesterday!🙂😁😊👍😎🇺🇸❤

No complaints besides the fact that they told me that I needed an alignment even though I had got one done elsewhere 3 weeks prior. When I explained this, they proceeded to still try and sell me a lifetime alignment package. Good service otherwise. Would only go back for conveince

Worked great with my Tire Rack order

If youre a woman, you definitely want to check with a family member for a mechanic before going to Firestone. If you have to go to Firestone please get a second opinion. Nobody got $$$$ for a car repair when all you wanted was 2 tires and an oil change. Boy bye!

Well tire selection is fantastic, but I cant say the same on the price..

Employees should be wearing masks. No one was.

The gentleman were very helpful and great this morning. I was in and out which made it even better only bcuz I have to head back to the city. 👍🏽💯

Bought new tires here a year ago. Had a tire patched today. Good service. Did what they were supposed to do in both cases.

Prompt and courteous service. Very happy with experience. Would def recommend.

Went to firestone for a balance rotate alignment and full inspection and they tried to tell me I needed $1400 worth of work done. Took it to my local small trusted garage and they tell me I need exactly what I thought I needed and only that. A balance, rotate and alignment. These people are liars and thieves. Buyers beware.

The receptionist was extremely rude in assisting me with my inspection. I had been told I failed and I asked them various questions as to why and they were not understanding and were rude in their responses. I ended up going to Midas where the service was exceptional. Midas had not failed me but warned me that I had almost failed because my two front tires were extremely worn, so I had them replace my tires for me. This Firestone already has low reviews on Google, I do not recommend this establishment to anyone. Please have your HR contact these employees, thank you.

EXTREMELY RUDE, RACIST AND DISRESPECTFUL. ALWAYS CHECK WHAT THE JOB THEYVE DONE ON YOUR VEHICLE BEFORE YOU LEAVE.

Charles was terrific by talking me up from the high-mileage Firestone tires that I was considering to an even higher-mileage Bridgestone tire and then applying a rebate discount.Shawn was terrific at check-out by printing my inspection and service report and then explaining all of the important details to me.

This was my 1st time here the staff Seemed knowledgeable For all they Did Got me in And out fast

Like all things car, expensive... But not much different than ordering tires online and then paying someone else to mount them... Excellent quality of work on tire replacement... Even deflated the compact spare, put it back, along with the tools I left strewn in the trunk. The trunk was even cleaned after I left it a mess by putting a gravel ridden shredded tire in there to save the rim. Thanks!

I recently brought my car in here to get tires and they informed me i needed tie rod ends. Later that afternoon i brought the parts to replace the tie rod ends and realized the technition had over-tourqued all the lugnuts on one of the wheels that they had replaced. called the next morning luckily i was off from work and had to have the vehicle towed in to do my wheel allignment. It was a very big inconvenience that i had to have the vehicle towed in being that only one lug nut was actually holding the wheel on at this point.

Wouldnt take my car anyplace else.

Came in to replace a tire...decent price. However, the technician found a bolt stuck in a different tire. He said I needed it replaced. But when he found out I had replacement service on it, he quickly said it can be fixed.

Good place for tire and break service. Friendly staff in a well run operation.

Fairly smooth, slightly long visit for a scheduled oil change. No complaints!

Very expensive service. If you think its cheap here, try to look another shop and sure youll find cheaper. They may be good at tires but I believe they are not good enough to do vehicle technicalities.

Got a brand new rack and pinion put in my van and immediately took it here to get the tires aligned and they broke my rack and pinion and are trying to do absolutely NOTHING my husband is currently trying to get this fixed with corporate but its places like this that make me skeptical about garages! Im not made of money and my 4 year olds school district does not transport and is not on a cdta line this is the only way I have to get him to school so Im highly annoyed I decided to trust someone with my car and they messed up BIG TIME... So unless you have money to waste go somewhere else I will update when my husband is done talking to corporate to see say if this is a problem with Firestone as a whole or if it is just this albany location... I am highly upset and just so disappointed, 3 days from Christmas too! Really!? Absolutely ridiculous

Troy was amazing!!!! My car broke down and couldnt afford the required service. Troy hooked me up and got me on the road safely. I will never bring mine or my familys vehicles anywhere else!!!! Troy is the man!!!

We went there to see if they could pull out a dent on our tire. They laughed at us from within the shop, ignored us, only thing that they were able to help us with was telling us to Google search a body shop who fixed it in 3 seconds for free.

Long wait had to take about 2 hour walk for a oil change pretty sure they where short on help someone called in sick.

Called on Saturday to make an appointment for Tuesday. Spoke to pleasant employee who said not a problem to wait for the snows to be switched on. Arrived and no one had any record of the appointment, and was told they were too busy today (because it snowed). Taking business elsewhere.

FAST, PROFESSIONAL SERVICE. LET ME. K OW EVERYTHING THAT WAS GOING ON AND WHAT NEEDED TO BE PRIORITIZED FOR WORK BEING DONE.

Good service

Horrible service. Service technicians have wasted my entire day, and did not complete a single task on my vehicle. I guess its what I get for bringing it to a big-name chain operation and not my usual honest mechanic.

Terrible experience. They lied to me about my brake pads being worn out and tried to get me to buy new ones. There was still over half the life of the brake pads left. Cant trust them, would never go back.

Dashaun did my alignment in record time. Charles applied a $20 coupon to my bill and Sean was also fast and friendly with my exiting purchase.

They got me a great deal on snow tires and were cool guys. In a pretty rough neighborhood though.

I never had to use the place however I see they have a high turnover of cars and there never any traffic issues.

They suck over charge you they will sale 7.00 part for 35.00 and they are charging 41 bollars for a oil change

Theyll tell you your car needs $2000 in repairs every time you go. Avoid like the plague.

Awsome

They suck they broke my oil pan and now thy dont wanna fix it

Great customer service!

Beware dont drop the soap

Horrible customer service

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Over priced

Fast and friendly

Awesome service!!!

Decent service

Very slow

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