Sometimes you tend to be nervous when it comes to getting taxes done. Though, my experience started rocky, due to my place of my appointment, no one was there. But once I made a phone call, Eric P, a representative in another office, told me to stop by. He made the process easy going, comfortable and and worth the extra drive. I definitely will recommend Jackson Hewitt to others for tax services.

Our Jackson Hewitt rep ( Hope) is great! She works hard to provide us with the best possible outcome regarding our taxes. She is personable, professional, caring, and friendly. All the qualities we expect from someone handling our taxes.

I just want to say that out of all the years I have filing taxes and all the places I have tried, Jackson Hewitt was the best, but the reason was because of Mrs. Hope. She is great at her job and her customer service was amazing. I had a lot of paper work for her to do and she made me feel at ease. Hope was amazing I recommend everyone to go to her she will make your filing less stress.

Eric Helped me file my tax return. He was very friendly and professional. We had great conversations that made the tax preparation go by fast. He even gave me great recommendations as to what to do in the future regarding taxes. I’d highly recommend this branch. Very friendly and professional office.

I had a stress free comfortable experience with my representative Eric he explained everything to me that I had questions about and basically made something that is usually very stressful and complicated into a most pleasant experience.I will definitely return here and have him take care of all of my tax needs .I will certainly tell all my friends and family members about my experience here and recommend it to anyone who needs this service .I am looking forward to a long business relationship with Jackson Hewitt.Thank you Patricia Ellis

Get your MAX💰💰💰 refund here!Awesome Tax Professionals!Friendly😎and knowledgeable!Eric P. Is guy for your taxes in Shelby county!I had a great experience here, everything was done professionally and in a timely manner!

This had to have been the best customer service of any retail establishment. MrEric was the one who did our advance and he helped tremendously and between him and Mrs Hope we had the best experience we have every had walking into a retail establishment. I recommend anyone who needs anything done with taxes to go to alabaster location and ask for Eric or Hope.

Hope and Eric was such a delight and Ive been coming for the past 4 years. This has been far the best experience and they were very helpful. Will continue to be a client and will be telling people I know.

Eric and Hope are the best! Very professional and are extremely knowledgeable. Highly recommended! Will see ya next year.

Eric P. was super helpful and professional! Im very anxious about taxes but he made the process easy and painless.

Hope Arnold was AWESOME!! Highly recommend her to do your taxes.

Eric P. is a well trained tax specialist. He did a nice job identifying and applying all of my eligible deductions.

Eric P. was a tremendous help. I didn’t know what I was going to do about my taxes. I ended up at Jackson Hewitt and was ushered in by Eric and before I knew it my taxes were finished. I will definitely recommend.

Very educated in their field. Answered all of my questions thoroughly. Polite and friendly.

The team was outstanding!! They handled a very stressful situation very well and did everything they could do to get us taken care of as quickly as possible. They kept us laughing the whole time we were there but were professional and accurate with our refund loan. By the time we were finished with everything Neola, Eric, and Hope felt like people that we have been friends with for years. We will definitely be using them for years to come! Highly recommended!

Sam was very accurate, patient, and explained everything. She made the process very easy.

Mrs.Sam Stuart is the best. She is very positive, reassuring, and talks me through the whole process.

Leah was a very professional person to do taxes with loved her doing them had me laughing the whole time

Eric P was a great help. Will definitely recommend to others.

Had a very good experience today! Big thanks to my preparer Eric Parsons and Hope! Very Professional and Helpful.

Erik P. was great. Very friendly and helpful!!

I had a great experience with Ms. Sarah. She answered all my questions. She was great, fast and friendly. Ill definitely be back next year. Have been going to this location 4yrs now. Never had a problem they have always taken care of me. Thanks so much

Always friendly, knowledgeable staff. Wait time was very fast. I have used this location for the past 3 years and it will be the only place Ill go to have my taxes prepared. They will get you the most back on your refund and offer several loan options if your interested in one. For the price they charge you cant beat what all you get . Best of all is peace of mind knowing that they have my back if anything unforseen comes up. Thank you for your great service.

They were professional, showed a lot of concern i will be there every year

Michelle was very profressional, sweet, and super helpful during our tax experience. I personally am not very educated with this kinda of stuff and she truly made our process easy for me and also was very genuine . She has the best customer service skills I have ever seen. Will return. See you soon for the bf taxes

I had Michelle and she was awesome thank u so much for your help i give yal a 10 on my experience

Always a great experience here! Everyone is so nice and helpful!

Theyre always great and help with our taxes and get us the most refund polite courteous and professional couldnt ask for a better experience.

Wonderful people & very thorough.

I’ll never ever go back there again An my friends won’t either they still have not got there taxes back An it April 10 An I don’t have my state back yet annthey charge 500$ to do ur taxes big rip off take to the warning no lies here

Poor customer service.

Would not go anywhere else.love jh

Eric was absolutely phenomenal! I will be going to see him every single year from now on. Couldnt have asked for a better more professional experience. Taxes arent necessarily a fun time of the year but he made things very simple and stress free. Go see Eric when you need your taxes done!!