I’ve been served by Cognoscape for 2.5 years, and I offer my full endorsement for their services. The service desk technicians and administrative staff are available 24/7, respond quickly, and work diligently until my issue is resolved. They’ve helped me with our internal document management system, various Microsoft programs, as well as Dragon, Adobe, Zoom, and other software programs. They have also worked out hardware issues through very creative uses of remote access to my computer. It doesn’t seem to matter which of the techs I’m working with, the results are consistently excellent.And in the rare case where there’s been a failure of communication, they have responded quickly to fix it, without question.Recently, Nichola was instrumental in helping me format and clean-up an Excel spreadsheet, then learn to mail merge an email to these clients.I’m grateful to Cognoscape for providing timely answers to all the issues I’ve presented.

We use Cognoscape where I work for all of our IT. Their professionalism is off the charts.. Always courteous, easy to work with and they always follow up and make sure your issue is resolved. Really great service!