Save yourself the stress and money by choosing any other apartment complex... I lived here for 15months. They have started penny pinching where they can and you can notice the reduced quality of everything. The staff at the leasing office are very rude and confrontational.Also, about 3 months before the end of my lease I received a call from one of their reps asking if I would be renewing. I informed them I would not be renewing my lease. Then come move out they hit me with a $1200 fine for not letting them know I was moving out.... You would think that telling them that would be good enough but nope - they said Sorry the lease says you have to give us a written notice - fair, just disgruntled with it.Pros:- Service guy is great and fast- Pool is nice- Good locationCons:- Fire alarms go off at random times.- Bad communication with the residents- Pool closed random days with no heads up- Only allow 2 guests for the pool per resident- Phase 1 garage elevator always smell off

Pretty good place to call home for the next 4 months! First night we had a water leak in the ceiling but maintenance was awesome! Christopher was so nice and quick to fix it! Only complaint I have is the people driving about 30mph in the parking garage! Slow down would you because I’d like to live to see my kids grow up. Anyways it’s a beautiful home inside and out. Definitely recommend this place for singles. Thank you

I move in next month and the leasing process was amazing. The front office staff went well beyond helping me pick the right apartment and location. Im looking forward to seeing what the rest of the community has to offer. When I toured the apartments I checked all the amenities and they look amazing and in good condition.I Will update my review after my first month.

I absolutely love this place. It is a great property to live at. The apartments are new and luxurious. The neighbors are friendly, and Im glad to call Vitruvian West my home.

I’ve lived here a year and I have really mixed feelings about this place. The property is gorgeous and the location is excellent, however there’s more bad than good here. The parking garage gates are always broken and anybody can easily access the property. My car was broken into and the window was busted out. When I notified the management company, I was treated with such disrespect. I asked if they could send maintenance to help me clean the glass so nobody’s tires would pop, and I was told to do it myself and that somebody would come “eventually in a couple days” to make sure it was taken care of. Also when I got notified my lease was ending soon and I was given an offer to resign the staff was so slow to communicate back with me. To add to the issues, the fire alarms go off what seems to be once a month in the middle of the night. Staff has also misplaced money orders and checks, which can be resolved but is a pain to do when you don’t have time to fix other peoples mistakes. Between the high rate of crime here and uncleanliness (and unprofessional and rude staff) I wouldn’t recommend living here until they get these BASIC issues fixed.

I really wanted to move in here, they have everything I want in a place. Although I haven’t toured or anything. But I just wanna know how can y’all allow such a beautiful complex to turned out the way it has. The bad reviews are so much, and I doubt every previous tenant is exaggerating or lying. Please guys get it together. My lease is up next April. And I’ll really like to move here. I’ll keep checking for updates. I pray I see some improvements

This place is the worst I do not recommend it to anyone the worst place where you can live the truth, the alarm in my room went out on its own on the 11th I sent them an email and they never came to fix it, it was 6 days ringing day and night on the 17th I disconnected it and they gave me a fine of 100 dollars I went to the office and the manager who has no way or education to deal with people I really dont know why they have it in this place told me that you are my responsibility and if the alarm sounded even if the noise was uncomfortable I had to put up with it, I could not disconnect it, they are very irresponsible with their work and above all they do not have a drop of ethics to serve people here I am going to show them the photos so they can see that it is true and I am not lying, in addition to that the corridors dirty smell like rotten food this place is the worst

Ive been counting the days to move off this place since day 1. We relocated to this property from Fiori because we needed a 3 bdr apartment. We though that since it is the same management company we wouldnt have any problems.This has been the worst living experience of my life! The leasing team lacks the most basic skills of human interaction, even though theyve change teams at least 2 times since we moved here almost a year ago.Security is definitely an issue and the management has ignore the residents request or call for security. A car is stolen from the garage every other day, the fire security system is not reliable, theres no control regarding non-residents that are continuously creating disruptions.We have people from the whole neighborhood just walking and using the pool. You can see large groups of people parking on the street and just walking into the pool, carrying coolers and huge sounds systems like is a hotel pool. Management only reaction was to close the pool during the mornings, opening only in the afternoons, depriving us the residents, of using the facilities we pay a hight price tag for. Management doesnt answer emails or calls, is just ridiculous.I could go on an on...but is not even worth it.

I don’t recommend staying here!! Move-in process was horrible and the office was closed during my scheduled move-in time. Management is horrible and very difficult to get in contact with. Our washer dryer unit was broken and it took them weeks to fix it. You have to call multiple times to get them to address issues. You pay for gated parking yet there are car break ins and other security issues frequently.

Ryan and Christina made my move-in experience so seamless! The communication was incredibly efficient and responsive. They ensured that all my questions, concerns, and needs were accommodated. So warm and welcoming. I’m so excited to join this community! Thank you both for your help!

No control at all on garage access and no car gets towed even if they dont have a property tag. South gate frame is broke basically anyone can enter property. Courtyard on building one has a health hazard, a fountain not draining properly and overflood, flooring with mold , mosquito situation getting out of control and management have not fix the situation already 3 months.

I would never, ever recommend this place to anyone. My roommate and I had water damage in a bathroom that was painted over, consider the construction of building one is AWFUL. It was hastily put together, leaving the residents to suffer years later. A prime example: My neighbors apartment flooded 3 times. They also had roaches and the back gate is NEVER locked, which is a safety concern. Several other neighbors in building one experience similar construction and bug issues. The way the building was thrown together really shows. There were several electrical problems in my unit, to which the maintenance crew had no idea what they were doing and had to call someone else (which is fine, but the apartment complex management said it would be the next week before it was fixed. Long story short, we raised enough concern to convince them that we needed electricity sooner than ‘next week.’).I can overlook some of the bad things that happened but I cannot overlook poor a management. The one good person left a few months after we moved in and since then, it has been an absolute circus. One friend/neighbor broke their lease because they were treated so poorly. Another neighbor had a laundry list of issues and the DM, April, was insanely rude and dismissive of her claims and continuous problems, blatantly ignoring factual evidence of her issues and trying to pin more fees on to my neighbors issues. Every time I went into the office, the ladies there gave me attitude. Granted, the staff changed regularly so who knows what you’ll get when you show up.All in all, this was a terrible place to live and I was so happy when my lease ended. The best thing about this place was the pool, which is the only thing I will miss.

My leasing experience has been wonderful thanks to Christina and April. BIG kudos to Christina for doing a phenomenal job. I’m excited to start my new life in this beautiful complex. If you’re looking to move, you want to have Christina as your leasing agent. Great job!!

I went and did a self-guided tour. I also brought my mother, who is a leasing agent at another Dallas complex. We found the tour to be very difficult to navigate. We came back to the office several times to ask for help and directions. You would think with the amount of times we came back, someone would just take us to where we were wanting to look. Eventually, we gave up on the self guided tour because we could not get into one of the buildings. When we went back to the office to explain that the key they gave us was not letting us in the doors and that we were leaving, they didnt really know what to say other than Okay Im sorry. If they were really interested in selling their apartments, I figured they would offer to take me themselves to go look at the apartments I wanted to see. If the staff doesnt seem interested in selling to potential residents, then why would I be drawn to the apartment complex? That right there was the deal breaker for me.

Management is very helpful, professional andproficiente. I just renewed my contract and the process was quick and easy for me. Management addresses our needs and concerns quickly and efficiently. I’m very happy for the opportunity to stay in this community for my third year now. I feel safe and comfortable living in this beautiful community. Management is maintaining the community clean, keeping our private pool a great place to relax feeling safe as all the pandemic guidelines are in place and you can have a great time with friends. If you need a new place to call home that is beautiful, safe and close to everything that you may need in Addison check our our community. You will love it! Thank you April!!

I lived here for 3 years, upgraded my apt home every year to a bigger place. The moves are seamless with the assistance of the leasing office. They recommend the best movers and cleaning services which eased so much stress.

I heard many good things about this complex and I was excited to check it out on 8/5/2020 , my wife called and set an appointment told them our goal move in date and they told her they had some available for that day . When we got there for the appointment they greeted us but didn’t acknowledge us, I was wearing a work shirt for a remodeling company I own as I just finished up at work , and I feel as if they discriminated off of what I wearing . When they set us down they told us they didn’t have apartments available on our desired move in date ( even though on the phone they said they did ) and didn’t even bother to tour us , instead offered to reschedule the appointment for more than a month later . They didn’t even give us rough pricing of info other than the app and admin fee . I’m extremely disappointed. At 23 I own one of the Top 25 remodeling companies in Dallas and it saddens me that what I feel like was based on my appearance I didn’t feel welcomed in a complex I have no problem affording .

Just moved in about a month ago! Love this place Jacquelyn & Victoria made moving in SO SMOOTHLY. Big thanks to them! I had a light out in my storage unit... and almost immediately the light was fixed by maintenance. Great team here! Thank you Armando too! And Cedric (security) at the pool. The POOL HERE IS AMAZING!!!! And all the amenities rock. Also the location is phenomenal- you can walk to the grocery store, park, and restaurants/ bars. It’s perfect. I love Vitruvian park! Great place to live.

I’ve had an awesome experience while living at Vitruvian West. Most of all I appreciate the beautiful apartments, and wonderful gym area. Above all, I am grateful to have a beautiful and quiet courtyard view while working from home.

Currently in a one bedroom with my partner and baby. The one bedroom apartment has enough space for a king bed and a crib which is a must! These apartments are perfect for a small family or a single person.Love how big the apartment complex is- I can stroll my daughter all around to the visitor lounge, outdoor grill unit and pool view for a quick outdoor experience.The apartment is very secure; no one can come in without a key sensor.10/10 recommend.

Property stolen in my own apartment. I dont know anyone yet someone was able to unlock the door. No cameras in hallways?

The staffs here are unhelpful and inpatient all the time. We paid everything on time but we got nothing resolved when we meet problems. I will definitely move out from here after our lease expires.We moved out two weeks ago and received a bill charging us more than $500 for carpet replacement. We sent more than 3 emails to ask where and which room is the stain spot at and no one answered this question. They just kept sending us the bill.

I found this complex with the help of a locator and the building/community speaks for itself. I would highly recommend to anyone looking for a place to call home. From the moment I arrived the staff has been wonderful, and I had the privilege of working with Christina who throughout my move has gone above and beyond what you would normally expect. The amenities are top notch and you’re close to everything. Overall, the choice to move here might be the best thing to happen in 2020!

Ive lived here for about a year, and I absolutely adore this place. The staff has always been super kind and helpful. Armando always helped me get back into my apartment when I locked myself out, and Christina always makes doing paper way more fun then it should be. Thank yall for this wonderful year!

Pros:- Nice finishes in apartments- Decent gym- Front office staff is nice, though had already changed in the months after Id moved inCons:- Frequent car break-ins and vandalism (see attached photos of two vehicles parked in the parking deck on wood blocks, taken on March 17, 2019)- Luxury rent, but college apartment issues- Parking deck is too compact, and its frustrating to navigate on a daily basis- Trash areas require you to use your key fob at least twice to access via two sets of heavy doors if coming from apartment, then the trash rooms are often piled up with trash (imagine doing all this while carrying two heaping bags of trash)- Recycling is not a chute along with the trash, but rather some bins on the first level (the Savoye across the street had them in two chutes together)- Fire alarms have gone off on average once a month; there has yet to be an actual fire—the first one was a malfunction of the sprinkler system (circa September 2018) at 2:00 a.m.- Must pay a separate fee for a parcel box; I do not have one, so I always have to pick up packages from another locationSome of these cons could be chalked up as growing pains, but I tend to think an apartment complex should be at its best when its new—at least, that was my hope in moving into a brand-new complex like Vitruvian West in 2018. What Ive found instead is a poorly-designed layout for parking (seems like no biggie, except thats a daily hassle that accumulates like a snowball of frustration over time); frequent issues with things that luxury apartments should not have; and a layout with heavy doors and key fobs that serves to complicate residents entering and exiting, yet proves a poor deterrent against crime within the complex.

The place here is beautiful. It’s a little over priced if you ask me, but the location on the park makes it amazing! I’ve only had a few problems. I live in the second phase.1.) The location of the mail room is super inconvenient and the mail man loses my packages ALL THE TIME.2.) the doors only have 1 lock. It’s a digital lock. I’m used to having 2 locks, I.e. a lock on the handle and a dead bolt or 2 dead bolts. No this door has 1 lock.3.) the construction people keep dropping nails and screws in the garage. I have had to buy 3 new tires. I have proof of running over the nails and screws in the parking garage. I took pictures of the same strip of nails used in the nail guns the construction company is using. Discount tire has pulled that same type of strip of nails out of 3 tires. My latest tire adventure was 2 days ago. I ran over a screw on the 3rd floor. Instant flat. I called and emailed more pics to the office. They informed me there’s nothing they can do. They have the construction crew cleaning up the parking lot. But they aren’t reliable for fixing my tire.... whatever.4.) the trash shoots are ridiculously small. Small enough that everyone just piles their trash in the trash room. It’s gross.The front office staff are super attentive and very nice to work with and the respond super quick to emails.Thanks for coming to my Ted Talk!

I love the area and the community. The amnesties are literally like living in a resort. But they have got to do something about office staff. Very unresponsive, no follow thru. Send one person paperwork and it never makes it to your file. I literally had to do it multiple times even the day I moved in. After hour on phone trying get everything together, show up to get keys and again have paperwork issues.There is phase 1 &2, this Kay sound dumb but asked about dog spa and they said “ that’s only for phase 2 tenants! Why? What’s the difference?Outside if the area is amazing, the people in the community are super nice. Pick your battles really.

Management did not even bother to show some effort in addressing concerns from the residents.Construction noise is excessive, which is fine for me, but you can feel the building shaking during construction hours. I raised the concern with the office and asked if there were any measurements to minimize the impact. Then I got standardized reply in a few minute which I quote there is nothing the management can do and there is no way to minimize.This is just among the few issues I was disappointed by the management, such as the lost deliveries which I am sure many other reviews also mentioned.For sure I am moving out in the next two months.

Great place to live for young people. I love the amenities, community and the area! :)

Leasing agent Christiana helped us with our move in smoothly. Thorough explanation of the apartment and made it easy to move in with breeze. Id recommend this business to anyone else looking for a modern up to date Apartment complex.

I am in the portion of the complex that is brand new and still being finished. All of the apartments are very nice and the amenities are about as good as it gets.It is probably the most sound proof apartment that I have been in. I have an upstairs neighbor, a neighboor on one side and the mail room on the other side. It is rare that I can hear anything from any of them.The maintenance guy is awesome as well. Always stops when he sees you and asks if everything is good with the apartment.

Jaquelyn and Christina have been really helpful in getting adjusted and settled into this new community for me. The entire process of getting in was well managed. Covid is really testing businesses and Vitruvian West is taking all measures to provide a safe environment for all of us to continue enjoying - in a limited matter, but none the less with safety in mind. I have friends in surrounding complexes and I honestly dont see myself anywhere else other than here. its an amazing place to live with amazing who are genuinely happy of being here.You can see the interest of keeping this place in order :) its a beautiful community and management does well in staying on top of things. I see it everyday, the upkeep and engagement is the icing on the cake.If youre looking for a new place - this is going to be it.

The pregnant lady at the office was VERY rude to me when signing a lease. She gave me so much attitude and would cut me off when I was talking. This place has construction and on weekdays you be woken up at 7 am to the sound of construction which last all day. One of the most annoying sounds I encountered is a constant beeping of machinery that sounds like it’s in your house because of the cheap thin walls. I also once walked down the hall to take out the trash, on the way there I saw a dog had pooped in the hallway on my way back another dog had suddenly pooped in the hallways.... it took them 2 days to clean up.

My experience so far moving in has been very calming and welcoming thanks to the staff here at Vitruvian west! Ms.Christina has been so wonderful to me from start to finish welcoming me to my new home! The place is very very clean and professional and I can’t wait to enjoy my new crib in this wonderful community!

Christina was a lot of help when I requested leasing information. She know her job well and is very knowledgeable. The online application process was also quick and easy. Thank you Christina!

I have only lived here for a week now, but this place is amazing! Everyone is so friendly and the property is chalk full of amenities. It’s sparkling clean too!

Si habla espanol ven a visitar a Christina el mejor servicio en el mundo! Maravilloso. El mejor empleado aquí y puede ayudar con su apartamento encontrar necesidades.----I am so happy to live here. Christina is the best employee at Vitruvian West. She is so helpful and is on top of the latest things there. She helped me move fast. She was honest and transparent of what everything would be and cost. In any large apartment you will have something go wrong. If you find a perfect apartment run away. However, this one is close to perfect as possible. They are on top of things here. They fix anything wrong fast- I did not have anything go wrong. The area is right across the street from the park - hello green grass during quarantine. The pool is monitored and they even have after hours security. Honestly if I had went off the previous reviews I wouldnt have lived here. I am happy I took a chance on this perfect dream home! I was also happy to know they officially promoted Christina to resident service coordinator I can tell she is going to be the best investment Udr has had at this property based on previous reviews.-J Campanioni

I dont even want to give one star for this apartment. I just moved in and i already dont like this place. I dont know if they do pest control or not but roaches keep coming out from laundry room. Also, parking spaces are too limited so I dont even get it why they getting the parking fee. If me and my roommate asking about something, office always trying to charge us first. Also, non-residents are keep coming in to the complex and they blocking garage entrance. It happens every single night. One time I was trying to get into garage so I had to go to the wrong way and one car was coming down so I almost was gonna hit the car. One star is only for maintenance staff. Hes the only person who is quick and efficient worker of vitruvian west. Trust bad reviews here that would be helpful for you to stay calm. Please be aware of overpriced and extra charges.

Armando the maintenance man is the sweetest most helpful person on site. Always willing to help out when needed and informative! Always has a smile and is in good spirits!

It is the perfect place to live. Closed to everything but a peacefully place too.

Ryan and Christina have done a great job since i initially called to set up a tour to moving in. Very professional and all questions promptly answered.

If you are looking for good and safe apartments in that area go look at Fiori on the other side, These apartments are trash!The only Person who is helpful is Ryan Buggs. God Bless him.

Worst customer service and staff, they are happy to take your money and lock you down in a lease, but will absolutely not help you when you need help.Beware of hidden charges and fees.The pool is nice but always random people coming in and lots of drunk people and fights. The leasing office does not care.

I would never live here again. Fire alarms are always going off or waking you up in the middle of the night. Parking garage gates are always down. Only half the entrances actually lock, anyone can get in

Horrible experience at this place,My husbands truck got stolen including some other vehicles, its a hot spot for Auto theft. When we asked for help the leasing office did not wanted anything to do with us, These are the exact words I hope you got your self a good insurance they charge $20 pr. car for parking in the garage but none of the security cameras are working.Please save your self time and money and stay away from this place.

I received additional confirmation that Vitruvian West is the BEST! I was concerned about the increase in my upcoming lease renewal. I was over joyed to see no increase reflected in my renewal. This is much needed as we push through this pandemic. I thank Vitruvian, but give God ALL the glory! Loria

Management is a mess, they clearly do not communicate and if they dont know the answer they just make one up

A wonderful place to live. The maintenance staff are quick and efficient. Management is always willing to help. Never had an major issues. Also has a great park across the street and lots of free outdoor events! Would definitely move back to this location if we were to move back to Addison!

We visited Viturvian West community back in October 2020. We fell in love with phase 2 and applied for that unit and signed the lease right away. Victoria was our original leasing agent that assisted us with everything, she was very helpful. Our move in date was for December 2020. We were notified ONE week before we moved in that our unit wouldn’t be ready until February due to appliance delays. So April gave us options, one being able to transfer to one unit that was move in ready. So we agreed that was fine because what other option did we have with a weeks notice? She then basically re-ran us and made us do the whole 9 again which didn’t make any sense. We already signed a lease and was later offered another unit since ours wasn’t ready like promised. Therefore, we assumed it would be a simple transfer over since our unit was held up. We weren’t reapplying for a new unit we had no option but the one given. After she re-ran us we then needed a co-signer, which was an inconvenience in itself finding someone that very day. Our co-signer didn’t get approved and we weren’t offered an additional deposit to pay or anything like that. We then had less than a week to find a home which is next to impossible. The whole reason we apartment searched in October (2 months prior) was to avoid problems such as these. I am 6 months pregnant and this has been a terribly stressful experience for us. Several people in the office were thrown at us to assist and everyone seemed to be on a completely different page, with many different excuses that just did not add up. They had to re-run our information several different times because there were mistakes made on their part. Let’s pray to God they weren’t hard credit runs; hitting our credit back to back. Which would prove the credit drop that they caused and that being the reason we were denied.. Thats proof enough that they had no clue what they were doing. Christina said the community re-runs everyone before they move in? I’m not sure how that’s logical.. so the day we pick up our keys, we would have been re-ran just to be denied and homeless that same day? We later viewed the complex next door, Addison Apartments At the Park that shares their same management and they said it’s false, they do not re-run anyone after lease is signed and that doesn’t sound right. Corporate wasn’t much help, they just passed me back to April to hear the same ol story. We then just wanted the admin fee back and April tried to tell us it was $80 and not $160... I then had to send proof so that we got the correct amount back which was ANOTHER unnecessary inconvenience. So again, shocked on how many things went wrong with multiple staff in the office. Wouldn’t recommend this community to my worst enemy. This all could have been avoided if a single person in the office knew how to do their job or if Victoria had continued to help. None of this would have been that big of a deal if they had given us a reasonable time frame with the heads up and not A WEEK before we were scheduled to move in. Everyone knows the process of searching for an apartment and applying takes more than a week.. so it blows my mind how they were so inconsiderate on their mistake.

My experience has been really good so far. Everyone has been very helpful, it’s in perfect location, near to running trails and right off the highway.

No one answers the phone. EVER. Does anyone even work in the leasing office?

Christina Riesco is probably the most incompetant agent I have ever experienced. Not one email answered. Every time I try to call her they say she is always busy. She never responds and has an attitude when she is actually reached. The apartments are really nice but I was so turned off by her customer service I almost looked else where. If you decide to live here get someone else to help you. Christina is the worst and will turn you off of this property just becuase of her demanor and work ethic. Horrible

This apartment complex is overpriced and overrated. Look around for other options and youll soon figure out why I say this.

I was promised multiple things about my apartment that did not end up being accurate. For one, Christina promised me I would have a balcony which I did not l. This was literally one of the only reasons I chose this apartment. Secondly the special I was initially offered to lease ended up being MUCH smaller than what she promised. I feel as if I’ve received extremely unprofessional service and been lied to along the way.

Christina was so helpful, quick response on email and professional, awesome, I love the apartment

Awesome community to live in! I love the trails, the secluded community, the pools are amazing! the people are friendly. love it

Cristina was great, she walked us through the whole process and made it so easy, she is so knowledgeable of the process and gave a great informational tour, she was so helpful and answered all of my questions. Cristina is awesome!!!

We lived here 2 years and overall it was fine. It’s overpriced for what you get though. The big frustration for me recently was the new staff giving you false and misleading information and then lying about doing so. Another thing is the crime in the garage, multiple times cars have been stolen, and entire rims and tires leaving cars on wood blocks. The pool is also extremely crowded with speakers blasting and glass bottles. There is no valet trash either. One time there was dog poop in a hallway for weeks and no one picked it up (shame on that owner first of). Overall, it’s a fine place to live, but for what you pay I wouldn’t recommend.

***Just as a word to the wise, the complex manager asked all residents on the resident portal to give a 5-star Google rating, send a screenshot, and then they would be entered for a raffle for a gift card. This was done to raise the more accurate 2-star average of the complex prior to August 2020. Any too good to be true sounding 5-star review from late August 2020-Current is from a resident trying to win a gift card and one should ignore entirely.As someone with knowledge of this complex, I would say that I cant really poke too many holes in some of the negative reviews and that they are actually quite accurate. Would read all reviews carefully and come to your own conclusion. In my opinion, as someone who lived here, some key takeaways from the reviews should be:-Nice apartments-Fees for everything (fee for parking, larger fee than most for trash but there is no valet here, fee for packages, etc.)-Management is awful-There is one maintenance man for two 300 (?) unit buildings-Large portion of the residents are truly unclassy and are the type that are loud/obnoxious/trash the place and really overshadow the nicer people that live here. They are the type that can, and often do, ruin entire amenities such as the pool and gym.-And yes, there is a surprising amount of crime that occurs on-site (cars keep getting stolen.)

Christina is professional and has great work ethic. She is passionate to help others and very knowledgeable.

I dont know if Ive ever had such an accommodating staff at an apartment complex. Ive lived in several states in quite a few apartments, and Vitruvian West is by far my favorite thus far. The team always smiles and helps as much as theyre able to. Theres some issues sometimes, but thats happened anywhere Ive lived. Its the service that makes it better than my previous places. Ive met everyone in the office and they always make me feel great when I come in! Keep it up guys. :) (Im excited to see what the next phase has!!)

Christina made sure the move in process was easy! Very professional & responsive!

They rejected my ESA latter after they made me signed the lease. The leasing manager told me that they accept ESA, and I just need to show them the latter from my doctor. 3 months later, they are telling me that my animal is a restricted bread and charging me $4000 to break my lease. SHM...

This is a really nice community. I worked with Jaquelyn Marshall and her professionalism and attention to detail was wonderful. We viewed this community in a self guided tour and Jaquelyn had a package and key waiting for us upon our arrival. We are gearing up to apply for Phase 2 and we look forward to working with Jaquelyn on our application process.

Horrible maintenance services - raised a few issues since I moved in and close to 2 months theyre STILL UNRESOLVED. Followed up a million times on email and calls to no avail. The guy comes over, does anything to show hes working and checks the request as complete. Left with unresolved fixes just to raise additional tickets over them all over again. Extremely unresponsive management, lack proper communication - no explanation provided so far (probably better than of getting lame excuses).

Yes, its a newer high rise apartment complex with attractive people....but beware! There are numerous theft cases, drug use on premise, and violent animal that have been known to attack people. The one thing that really went the wrong way is how much you will be charge when you move out. I have an itemized bill that stated a 11/2 base board was replaced....for $85! I couldve bought one for 2 dollars! They over charge everything because all they are about is your money. Dont waste your time.

Great experience thus far! I love that it’s close to the Vitruvian Park. I wish it had better views but meh, I love it! Staffs been really nice to me and always stands up when I come in. It’s the little things.

You can never get a hold of the leasing office... they renovate things that dont need it but refuse to fix what does. They have been repainting the walls and resident doors and told us to remove our place mats next week however, these people they hired havent been using tarps or painters tape so a lot of them have been ruined already. They also do so much of the area at once that the entire place constantly smells like toxic paint. Most residents have pets and young kids who can get really sick from the strong stench. They also charge a monthly pest control fee but the pest control never shows up and when they do they just go in and leave a flyer and leave (I have security footage showing this) they advertise as this high end apartment and sneak in a lot of additional charges that other places dont (residential parking, package delivery, etc.) This place is nothing more then a money grab DONT MOVE HERE!!! You can also hear all your neighbors all the time and they can hear you so no privacy and no silence ever.

This place has had more vehicular vandalism than most older, and lower cost apartments. My wife and I have also had numerous packages stolen where we couldnt get a refund due to staffs lack of cooperation with surveillance investigation. They only care about your contract and money. I forgot to mention that theres terrible weed smoke smell in the halls and violent attacking dogs that are allowed. Trust me, go somewhere else. Management and staff can suck an egg.

This place is lovely and modern. The management team address your concerns in a timely manner. And I love that we have everything a home needs, Dishwasher, washer, Dryer and of course the most important thing. Central AC and Heater. I feel very confortable here. Thanks Vitruvian Team

It has been the best the past month Ive been living here

Let me start by saying that I do not live on this property but I did a self guided tour. The staff did not seem very friendly to their residents which was automatically a red flag and our leasing agent seemed as if he didnt want to be bothered. The amenities are beautiful and they offer a lot of lounging areas. However, as we walked around we noticed lots of trash scattered around the property and an unpleasant smell. The elevator was broken and we had to go to the fifth floor. They do not offer garden tubs and most of their floor plans offer a stand up shower but the finishes in the shower look very cheap. We tried to ask the agent who assisted us but he said we would only find tile floors in a shower in a 1970s home which is very inaccurate so that further lets me know that the staff is not knowledgeable of their jobs.The trash chute was overflowing on one of the floors and I heard a few residents say that they have difficulty with parking and break-ins. I asked them because I trust people who live there over the staff. The layout of the apartment wasnt that of luxury living. It is very much that of a standard apartment complex but does not give the upscale lifestyle that you may be looking for. The prices are ok but no t for what is being offered. I wish them the best of luck and hope this helps anyone who may be interest in taking a tour.

I could have chosen any apartments in the metroplex but Vitruvian West is the BEST.

Lied to me to get a good review lol that’s pathetic. if you want good reviews, do better..

To anyone who is looking for a wonderful and beautiful residence with kind hearted, caring, helpful and friendly staff. Vitruvian West is the place for you. We moved in April and our situation was very unique. But that was not a problem for Madison and her team! Her customer service was not only spectacular and helpful but also completely genuine! Everything that we need in our home as far as necessities and pleasures she guided us to the perfect unit! We love the property and the amenities. This was the best decision we have ever made. So again if you’re looking for the best experience, friendly and loving staff Vitruvian West will definitely be the place for you and your family! Thanks Madison! And Chad!Ps,To all the negative reviews save it as a resident here I know that this staff if the best by far and they are very professional and kind. I would not put my name on it if it was anything less than perfect!

Christina is professional and has great work ethic!

It’s a great place to live, the team always try to think what is the best for their residents and we can have events in all seasons. The team is super friendly and helpful when you need them :)

DO NOT LIVE HERE.There are so many reasons you should avoid this apartment complex at all costs. I so wish we wouldve decided to break our lease sooner to get out.1. Safety - high amount of crime, car break-ins/vandalism (some have been done by residents living there/our truck got broken into), and illegal drugs (have found needles in the stairwells before). The doors and gates to the garage are always broken, non-residents park on the street and try to follow you in, a lot of non-residents getting in the building/pool, and cops get called a lot. This was my biggest concern and one of the main reasons I left, I simply did not feel safe walking around here, especially at night. I had to fight management the first few months I lived here to get some more lighting/security lights around the building as it was absolutely dark on Westgate Dr.2. Community - the quality of residents: the people that live here treat the place like trash literally (leave trash everywhere) throw big parties, are super loud, invite tons of guests, and do lots of drugs (lots of people smoke on their porches even though it is a non-smoking complex). These are not classy people and management definitely has not done anything to help change the community here as they dont take care of this bad behavior/absolute disrespect of the property.3. Cleanliness - to put it simply, the apartments I lived at in college with a bunch of college kids were 10x more clean than Vitruvian West. The hallways, garage, doors, trash area, elevators, stairs are disgusting. I always felt dirty after walking around. There is trash, spilled liquid from trash, and dog feces and urine everywhere (in the building, on the sidewalks outside, onetime found dog poop in the 2nd floor of the community center.) One time it took the cleaning crews almost an entire week to clean up some dog urine in my hallway. Besides this, just the never ending smell of trash from mismanagement of it just adds to the whole unpleasant experience of living at Vitruvian West. Also I think the building has a black mold problem, always had some growing in our apartment & maintenance could never seem to fix it.)All of this goes to say, I did not have a good quality of life living at Vitruvian West and a lot of other residents I spoke too would tell you the same thing. Sure, there are some people out there that probably dont mind this place, but they are also probably also the ones that are trashing it/dont respect the property. So if you are looking for nice, safe, and clean luxury living in Addison, this is not the place. Management was always making empty promises that things would get better and they never did. And if there were all these problems with the first phase, theres no telling how bad it will get with the new 300+ units that got added this summer in phase 2.This place had so much potential when I moved in in 2018 but went downhill so quick. The pool and gym were really nice, the apartments themselves werent bad (had nice finishes) and I loved the location living next to Vitruvian Park. I feel bad writing this review but I feel like I should warn people of this place so they dont have to go through what we went through. I hoping that management can get things turned around ASAP at Vitruvian West and that future residents have a much better experience living there than we did!(P.S. Bryan Ziegler is awesome!)

Do not stay here! If you want to be woken up by the fire alarm at 2 in the morning multiple times a night then stay here

This apartment deserves zero stars. It is not luxury, it’s all a lie. The apts are cheaply made. Garage is poorly designed because they are cheap; two cars can’t turn at the same time in the garage. Go figure! Power went out for 3 days in a so called luxury apt.....even when other apartments in the same area had power. Are we in a third world country?. I am very disappointed! This apt is expensive for no reason, just because something is new doesn’t mean it has quality and it’s worth more money. This apt is worth way less than what they charge for rent. Please beware all the 5 stars reviews work for the apt company or have friends that work there. If you actually live here and pay full rent u won’t give 5 stars.

Bryan Ziegler is the reason I have lived here for almost 2 years. He is professional, kind and polite. He has gone out of his way multiple times to make sure my time here is great. I highly recommend speaking to Bryan if you are thinking about moving here. With a fiancé who works in the industry and understands the difficulty of working on a property this size, I can’t not express how great he has been. Whatever they are paying him they should double it.

Madison and Chad at the leasing office are both very helpful and made my leasing experience easy and enjoyable. I’m really excited to move in and I wanted to give Madison a huge compliment on assisting me. She went the extra mile in helping fix my unique situation. I’m very glad I chose UDR as my property management company because they hire great employees. Thank y’all for being so great! :) I highly recommend this property.

I absolutely love living at this property. I see a few negative reviews on here but I pay my rent on time and have never had problems. Management is amazing and Brianna is so nice every time. I am not leaving this property anytime soon!

I have been looking at apartments around the area and this location is beautiful! One of the things that really makes a difference when looking for an apartment is knowing the office staff is so friendly. I walked in and talked to Madison who really took her time with me. She was very welcoming and helpful! It was great talking with someone who was so kind and personable! Thanks for everything!

My experience visiting the property was amazing! Bryan was very friendly and informative about the property. He answered all of my questions and remembered my name! The amenities and social space caters to everyone! This has become a top pick for my quest for a new home.

Would love to lease one br floor level

No complaints, amenities are the best and open late which is nice. Cancelled my gym membership since the gym is so big and what I need.

Staff is a joke and do anything but have no problem collecting your rent. I can’t wait to move from here when my lease is up worst lease mistake I have made. I have had to put in several request for the same issues so that means when they coming out they are only patching it up and not actually fixing it! My upstairs neighbors are so loud I complained several times and nothing has happened my neighbors wake me up every night well after midnight by stomping walking loudly talking loud playing their tv loud disturbing me and the staff has done nothing. Parking is a joke and the garage is very tight not enough a space for two cars to navigate at the same time and people speed in the garage I have almost gotten hit several times. There are never any apartment activities

This place has improved a lot since first opening, and I think it will continue to do so as they get things organized! The only real negative I have is when I moved in I had a bad experience and was told the manager would contact me and have still never heard from her. The rest of the staff has been great though- Madison is always super knowledgeable and helpful and Chad is an absolute day maker! The apartments themselves are nice and the pool and gym are great. Overall I enjoy living here.

The parking garage continuously has cars using the residents parking spaces without the proper residents decal. Last night I counted 5 vehicles within 8 parking spaces that did not have the required residents parking decal and reported to the security personal that supposedly oversees the property. I am told by the apartment complex the vehicles will be tag for violation however this is never done as an example of this morning all vehicles were still on the property and no tags were visible on the vehicles. Some of these vehicles have been on the property on multiple occasions for weeks at the time. I dont understand why Im charged $20 a month for parking when people off the street can park in the garage every weekend for free!

Beautiful Property and great customer service!Madison answered all of our questions and even went further providing information that I wouldnt have thought to ask! This girl knows her stuff! The property was gorgeous and the customer service experienced from Madison was exceptional! While we ended up deciding to lease with another property just because its proximity to our places of employment, we wanted to make sure the company and management knew how great of an experience Madison gave us and what an asset she is to your team!

Vitruvian West is a great place to live at. With all the amenities, it makes living here an amazing experience

Very nice and friendly staff!

Beautiful area, just to crowded. Complex is already all full and parking is very limited. nice apartments, just built these so fast, so it was a little thrown together. Walls a paper thin! I have residences who I always smell marijuana smoke coming from, which I dont know how the property misses this. Few issues here and there, specially when the fire alarm goes off. They cut parking on the side, so you have to park far from your place. A resident here has a moving company and parks two large moving trucks and vans, which is taking away from residences who have 1-2 cars. Theyve put up signs about parking, but still have not told this resident to park his trucks at his business. Specially during the lights, traffic is crazy and parking is insane. I wish they would fix this!

I love the unit I live in. Everything else however is terrible. 2nd Elevator has been out for a month. Multiple tenant have asked for mirrors in the car garage, they only give you one key and walls are paper thin. Also not blast anyone but majority of these 5 star ratings are by employees. Once my lease is up, I’m getting out of here

The process to get a temporary guest pass is absurd and Jacqueline, who works in the leasing office, is the most unprofessional, rude, and condescending individual I have ever dealt with in my years of renting.I provided ALL of the necessary documentation online in writing as requested only to have my guest get humiliated by Jacqueline whenever they arrived to pick the pass up.She spoke down to both me and my guest and failed to follow the necessary protocols in order to provide my guest a key. ALL she had to do was check my online request on the website portal (that I completed 10 days in advance) to verify that the required steps were followed but instead made a concerted effort to be rude and unscrupulous.On top of that, good luck getting access to the complementary WiFi advertised in the business center. Jacqueline also failed to send the proper login information to my email so that I could have access. No email ever showed up in either of my spam or inbox folders.Vitruvian management needs to do something about this girl and her LiLo attitude as she is the first person residents and future residents alike encounter.Furthermore, there have been 2 severe power outages in the past 6 months (only effecting Vitruvian West) with ZERO communication from management. Multiple residents including myself have had a horrible ant problem that other reviews mention as well as a persistent issue with entry doors in the hallway SLAMMING shut as residents arrive and depart.Stay FAR away from this place. The only star at this place is Austin of the maintenance crew who is always pleasant and goes out of his way to help residents.

I had the opportunity to connect with everyone in the leasing office and theyre each are so helpful and kind!The property, apartment buildings, pool, gym, court yards and amenities ARE . GORGEOUS!

Me and my fiance were one of the first people to move in to this complex. It has wonderful amenities, all the appliances are up to date and great quality. The walls are paper thin AF and we can hear side neighbors and upstairs. Even the one across. Normal-loud conversations, just hearing them watch TV so I am sure they can hear me. I really like the maintenance guy/crew, super helpful and kind. Whenever I put in a request it gets fulfilled promptly. I feel like they did not take the garage parking into consideration because now that the complex is full, parking is limited! The garage is very narrow and your car will most likely get dings.

Horrible place to live , They sell you a dream that is not real, a lot of money is paid vs. the services they offer you

Im happy to call this place my home. The gorgeous pool and Christmas lights are just the tip of the iceberg of this beautiful vicinity! Sign up for your tour today.Follow me on Instagram @ rq_18