Bad service. Al the flights arrive late.

What can I say I prefer Jetblue out of all others, trust them with my teens whom travel alone.

Worst airline company out there. They will abruptly change your flight to a day earlier and offer no assistance after the fact. Dont book a flight with this airline unless you like having to change all your reservations and find a new flight within two weeks.

Bob saved thanksgiving! He truly deserves a promotion and a raise and hug. He embodies customer service and deserves to be recognized. We will only be flying jet blue from now on because of him. He was working the ticket counter on 11/28th around 7pm. Please show him our appreciation.

Trapped in airport in St Lucia because plane was deemed unfit to fly, no transparency with what is going on, just a lot of we hope to get another plane here soon, maybe? Gave us some snacks from the plane after two hours of waiting with little information. Offer of future airline credit is a joke, will never fly an airline that doesnt maintain its planes well enough to keep them safely on schedule.UPDATE: After four hours of waiting, JetBlue apparently decided we were not worth sending an extra plane to rescue, and have been told we are getting some hotel vouchers, but no word yet on actually getting a flight home. More later.

Myself and my wife decided to add an additional cruise to our vacation that would leave from Miami and drop up off in San Juan. As I am 6 foot 6 inches at 275 lbs. we booked us a direct flight from Boston to San Juan on an aisle seat and my wife in the middle seat. The flight was due to leave from San Juan at 1300 hrs. and that was perfect for our cruise. A couple of weeks later they informed us via email that they changed the flight as the first one was canceled to 0500 hrs. in the morning and that was impossible to the cruise schedule. We called and due to the fact that there was not any more direct flights that day we had to accept a flight with a connector thru Tampa.Although that was not great as I do not like connection flights that is not why I am writing this review or the fact that most of the flights were delayed. The reason is the flight from San Juan to Tampa. When we were seated on the plane we were in a three seat row and my wife and myself were seated in seats 12 C and 12 B and this woman was sitting in the seat next to us with a dog that was about 40-45 lbs. Now I understand that some dogs are allowed onto the plane so I looked around and noticed that there was an entire emergency row (row 10 - 5 empty seats) empty with the exception of an off duty jet blue pilot in uniform and as we up graded on the way down I asked if myself and my wife can move to that row as we are not comfortable with sitting next to a large dog (unsecured) like this and the stewardess stated that she will check. She then returned and stated that were was a window and middle seat in the back of the plane that we can have but not the emergency isle seat. I told her that I am not comfortable with being jammed in like that as that is why I am in an isle and she stated that all we can have.So it is my understanding that it is OK for the flight crew to sit in the empty row and to make sure that one of the staff pilots ( off duty ) was comfortable at our expense but not to move us to an emergency isle ( well fit to assist) even though we upgraded on the flight down and on top of that the poor lady next to us was forced to hold the dog for the entire flight and that was a little under 3 hours.

Terrible. Delayed both my flights. Currently 7 hours behind without a single apology. Not to mention broken TVs and a flight attendant who seemed like she hated everyone onboard.

JETBLUE AIRWAYS The worst customer service I have ever seen!!!! So after we’ve been sitting in this airport for 12 hours. JETBLUE promised they were getting a fresh crew and we were going to board. Well nope now they CANCEL. So now JETBLUE decided on their own to auto rebook, with their robot system! Now we’re stuck going to some random airport. I called CORPORATE OFFICE just spoke to Sharon Evans # 51287 in Corporate and Here’s the best part! She says well you agreed to the CUSTOMER BILL of RIGHTS, we’ll any customer bill of right that’s ok with customers sitting in an airport for almost 12 hours and then deciding on their own to land us somewhere else!!! She just gave us the most RIDICULOUS answer I’ve ever heard!! To everyone out there, LETS ALL FLY WITH SOMEONE ELSE!!! JetBlue is falling apart!

I had an issue with my luggage allowances with my flight connections with one leg being with JetBlue from Jamaica. They required me to pay for my check in luggage which (from experience) is not usual and this was my first time being asked to pay. I asked for a supervisor and got Odouyouye (I think thats how it was spelt). He basically said I have to pay and dismissed me by walking away. I felt like a fly he just swatted away to continue on his way. Jetblue, you consider yourself the low price leader but this service is unacceptable at any price. Please consider #softskillstrainingrequired