I went to drop some insurance documents and the Lady at the Help desk/ registration was rally very polite and professional. Without asking she gave me enough information that answered all my doubts. I walked out happy with no anxiety or questions in mind. Quite a service.

There were no ppl in front of me , can someone explain this ? Already 40 mins waiting, even tho I have un appointment! Even tho it keep saying 5 mins !( update: both ladies confirmed that they forgot about “ live q” and appointment system, so they were taking every one without it , even tho they have 4 windows where it says to get in “q” )

Very nice staff.Always happy people.No delay during pick upAlso my favorite place for payment.

Co Part Wheeling , 5 Stars !!!!! Amazing spot definitely recommend

When companys doing bussiness with foreghn people they must have restrooms.!

They hide major defects on vehicles to get them sold.Vehicle brakes were frozen solid from rust that they would NOT turn and had a bad alternator so would not run under its own power they described it as “run and drive”. These people are LIARS

Always long waiting lines ...

Amazing customer serviceVery professional and kind staffSpecial thanks to Natalia!

The entire staffs are friendly.

I love this place I always buy cars here and I like to smile with everyone and they help me get my things done as quickly as we can!

Nice environment

Quick service. The ladies inside always help out with any problems I have when I’m picking up vehicles

Right off the back I felt welcomed coming into the dealership, staff was really polite and made me feel at home. Didnt have any hassle and answered all the questions i had about the vehicle.

Great help from Nelvia Velazquezsupper nice and great attitude and fast process

Fast and good attendance

Attentive Staff. Great Service.

People were helpful and friendly but no loading area and comparing it to even smaller town coparts was very disappointing. Could seriously use improvements!

Came to pay for the car. 7 people inside doing absolutely nothing and act like they dont see you. They grow big, now they dont care about those whose money they eat. Shame

Excellent service provided by these amazing team of people.

The customer service its real bad .. there is like 8 people and they are not aware of customer coming in to pay for the cars

This place is absolutely horrific. Answered the phone and told me i could come pick up my custom wheels off my car before auction. When i arrived the place was closed and empty except for one person in the yard that flipped me the bird and walked away when i asked abput my car and if they were open. Highly disrespectful for an Allstate company.

Wait while they telling private life story s

Good place for used car

KIRAN is the best worker over there :-)

Do not buy salvage vehicles If you are in Illinois, you will not be able to register it

Great customer care

Very nice....

Nataliya is always number 1 !!!!! Best Customer Service Rep !!!! Recommend To ALL Buyers !!!!

Hard to find besides Hawthorne hotel right in front FedEx distribution center

👎 bad

Left my car in the middle of street with undercarriage damage resulting in ticket from insurance claim!!!

Great service!

Very friendly staff!

Run around, run around insurance hijacks

Slowest louder ever, empty lot, lazy

Very helpful

Slow

Slow