DR Pool service was servicing another customer on our block so we tried them. WE have a salt water filtration system which they totally ignored and added liquid chlorine. We constantly had to watch what they were doing as they never clean the filter or the baskets unless we were watching them. The pool was never properly cleaned and always looked dirty. We complained to them many times After 3 times we gave them 30 day notice. The woman who is incharge of billing is very unprofessional and rude. I would never recommend these people. Bottom line they charge for things they did not do as we watched them when the servicing was done. If it rains they did not come and would charge you for the service
I’ll consider finding different pool cleaner, they absolutely don’t know how to keep their bookkeeping records, the lady who answer doesn’t even understand or know what’s going on, they didn’t clean the filter for so long at one point we found lots of dirt and bottle tops inside the filter; long after we closed our accounts they keep sending us bill, good thing we have records of our payments.
Excellent customer service. Super helpful explaining how the pump works and available services. Would recommend!
Im not one to write reviews. However, this company deserves my recognition. I just moved into this house and the pool light was not working. It turned out that the electrical wiring was so bad that it would have been easier for them to tell me that it couldnt be fixed and just return my money. Nevertheless, they came out 3 times and didnt give up until they were able to fix it. Im in sales and know that service is everything. Im so impressed with them that I had to call and let them know how much I appreciate their job. The pool light makes all the difference in the world. My family will enjoy that sight for years to come because of the awesome job you have done. I so much appreciate it. As i said, Im not one to write reviews. However, you deserve it. Great job to those 4 guys that worked so hard in fixing the problem. I hope I let you know how much I appreciated your efforts. Eduardo, I understand why you have been in business so long with so many loyal customers. I too will be one. Thank you and thank your guys for me please.
We have been doing business with Dr. Pool for over 10 years. They are hands down the best pool company in South Florida. They have maintained our pools and also we built a large spa with them along with a massive patio expansion. They are honest, professional, punctual, responsive! Eduardo the owner is a pleasure to work with. Thank you Dr. Pool!
I am a new pool owner and didnt know where to start. Dr. Pool was patient with me and explained how everything worked and helped suggest how to make my pool more efficient.I chose to replace my pump and am already seeing the savings.I would recommend Dr. Pool with great confidence.
As President of my HOA Ive experienced outstanding performance by Dr. Pool. From the Owner Eduardo and all of his staff their work quality is top notch and their responsiveness is FANTASTIC! Its such a pleasure to work with a company who looks out for your best interest and always does what they say in the time period they say they will do it with no oversight needed! I HIGHLY RECOMMEND Dr. Pool!
Outstanding pool service. Technicians are well trained, courteous, and reliable. Services have been exactly as promised. Eduardo has been most responsive whenever needed, and I know I made the right choice to maintain our pool.
Eduardo, the owner, and his staff, were amazing to deal with, until Nancy started working there. I’ve gotten terrible service and attitude from her.She has no knowledge of the difference between diamond brite and jewel scapes. Also had no idea of what I needed to have done for my pool service. Kept calling back and asking the same question. I paid but I never got my pool serviced and now it needs extra work to be done.I just switched companies to a hopefully much better company.
Dr. Pool recently repaired our pool and we are very satisfied with the quality of their service. They showed up on time and were very professional. Hard working people.
I can’t say enough things about this Pool service company. They are very organized and reliable.I had my pool extended, with changes to the pool deck, diamond bright and we even added color lights and bubblers.Thanks to Eduardo and his team we have the patio we dreamed of.Highly recommended Pool company in Weston.Additionally, many of my friends and neighbors have used them as well and are very satisfied with their service.
We are very happy with Dr Pool...they are reliable and do an excellent job. Our pool is sparkling clean and we are thankful how they help fix other issues with the pool when something isnt working...and pricing is fair.
Very good service in my pool. They are very professional and polite.
Excellent service, friendly and reliable team. I am extremely satisfied.
They let my dog out of the locked gate and never told us !!!! They insisted on a key, my mistake to trust them . They said they looked for my diog but, never told us he was missing !!! Stay away!!!!! cannot be trusted
Too busy to call me back for repairs and service......
Excellent service