I purchased a Incredibowl on the weekend and added a trigger and a adapter for a bong on Monday. Originally I ordered the pipe in green but I wanted gun metal. I requested a change and they were going to make the change for me but unfortunately they didn’t have the matching trigger and I asked for it to be changed back to green. I reach out to them by phone to make sure everything was in order and they confirmed that there was no problem with my order. The person I spoke with said my package would be most likely shipped by Thursday. When I hadn’t received by Friday afternoon I followed up. They informed me that they had not received their shipment from Incredibowl and I would get my package shipped out Monday. Cindy the person who I corresponded with tru email was very helpful, she was able to combine my orders which was extremely helpful and guaranteed I would receive it by Wednesday if it ships on Monday. I had placed one order with two days shipping, so combining my orders really helped.The customer service I received was great and responsive. They could have been a bit better if they offered a discount in the future to get me to come back.I am disappointed with their inability in a more timely manner. I’m not sure if I’ll use them again. It’s a shame that these items can’t just be purchased off of Amazon. I’ll update once I receive my package. I’ve received the package. I can tell you one thing after my experience, it’s that this company has great customer care experience. I won’t be back to shop with them. I looked into this company on google maps and they appear to be a small business run from home, but I’ve got to give them credit. They offered the best prices on my Incredibowl. Susan did an amazing job with customer support. I am can be a difficult person to work with but they did everything they said they would and more. I will be shopping with them again, if they let me.