I see 4 prices for internet, 30 dollars, 60 dollars, 80 dollars, or 100 dollars. Turned out for being a loyal customer for 15 years, i am eligible for none of these. I can get the second lowest package and you can pay the highest price. It pays to be the only game in town I guess. Please Verizon give these people some competition.

Fast service. Great employee.

The store and associates are excellent. Prompt service with knowledgeable people. Very helpful.My issue is with Cox policies and procedures.Just about weekly I receive a mailing from Cox offering high-speed internet with their included modem/Wi-Fi router, and price locked for 3 years with no contract. So when I moved 0.8 miles away leaving Verizon behind, I knew exactly which package I wanted from Cox. When they look up my new address online, or helpline, or store they see that they have a monopoly at my new address with no Verizon.Based on that, they would not honor the deal they have been sending to me and I now have to pay $12 a month for the equipment, instead of it being included, sign a contract for one year with penalty, instead of getting no contract and 3-year price protection.I will be buying my own modem / router instead of renting theirs. The store personnel were nice enough to send me home with their equipment so that I could get online immediately and then return it when I purchase my own.This situation makes it hard for me to consider any other add-on from Cox knowing that I most likely will not be getting a very favorable deal.

Today I had to go to the Cox store in Warwick Mall to get a new modem. Everyone inside was very nice. Their check in procedure was easy for me, but their was an older gentleman ahead of me struggling to sign in. Even though he was ahead of me I was still called first because he messed up signing in so when you go just make sure you enter all your info! The girl at the counter that assisted me with the new modem was awesome. Everything I love to see about sales associates, fast friendly service. No issues at all and I was in and out even with a decent amount of people around. Of course Covid puts a damper on most things, but Cox makes it safe for all.

When there is an issue with cable, they ALWAYS attempt to get a service guy in your home and then you will be charged, instead.of them listening to us that is always the first option they try, Ive learned that if you go there with modem or DVR, they will replace it vs paying for a service guy to fix it...

A bit slow. Staff is nice but, when there is an issue. They stare at each other. And wait for some1 else to help. They have a phone number but it doesnt even go to a number which some1 will call you back, or that store. But they tell you to call that number. I had a family plan, where 1 member paid in Virginia but they would release equipment up here unless they spoke to the manager their. But remember Noone picks up the phones anywhere. Now mind you that at the end of all the confusion and hours of making me come back 2 times. The info from the first managers notes were on the 2nd page. This staff didnt think to scroll down to look for them

I was gonna switch to Verizon but after coming in to discuss my service . I was fortunate enough to have met with drew who took care of everything. we upgraded my service, internet and cable and added another Cable box. Best experience I’ve had in my 10 years as a Cox customer . It’s solely because of drew I did not leave the Cox service .

Very friendly customer service. The people who work in the store are always nice. but my overall experience with Cox as a company is not the best

I love this store because it is beautiful, the place is clean, the staff is verry friendly. They help you find the best TV packet and internet and phone for you and your family. They have big parking and handicap parking is available.

Fast and courteous experience. Very knowledgeable associate!!!

Turned in my equipment after prices soared after a 2 year contract

Worse service to hook up new box..always call back messagePaid independent TECH.CALLING CORPORATE TO GET CTRDIT

The 5 star rating is actually for Eddie. Due to a bad experience, I actually switched to Verizon and when I went to the store to return my equipment, Eddie provided me with top notch customer service and won me back. He is truly one of the best reps Cox has and they should know how lucky they are to have an employee like him. If you go to this store, look for Eddie. You won’t be disappointed!

I had a great experience working with Laura. She is very knowledgeable and friendly. I was set up with a great cable package at a great price!So if you are looking to switch cable providers, go see Laura, shell take great care of for sure!OH by they way... Switching is going to save me over $100 bucks a month!Thanks again Laura.

The people seemed very nice and the store is super clean inside. I had to go drop off a cable box and they were not rude about it or anything. The way they do people in line could be better because I showed up before two people and they ended up getting helped before me. Not a super big deal but that was something I noticed

Quick and safe now that we are in cavid 19 times

Great People 😀👍🇺🇸

Customer service is very helpful. Its always been priced high.

Clean, quick in, take care of business, and get out. Customer Service Reps know their business.

Customer service was great! Organized and friendly

Truly amazing! Great customer service. Eddy was more than helpful and got me the best deal he could. First time customer and I think Im gonna love it!

Walked in on a weekday morning and I was the only customer there. Tech was knowledgeable and answered all my questions. To my surprise no up sell.

I cannot express how utterly disappointed I am with Cox Communications. I’ve had service for 3 weeks and have already had to have service twice. Today I found out that most to all of their contour boxes are refurbished. I had a technician come out this morning and he specifically told me to go to the store and grab a new one because the refurbished ones never work. So I went and when I opened the box it was scratched and dented. The inside didn’t even have everything in it and the box itself was upside down. So I asked for new one and again I was given a refurbished box. I was told by both in store and a tech support supervisor that almost all of the contour boxes are refurbished and each box costs $800. I’m unimpressed I pay an awful lot for service so I’m not quite sure why this is an issue. For just TV and Internet I pay over $150.00 a month. I’ve yet to be credited for my time I lost while service was disrupted (both times) and I haven’t been compensated for my time lost waiting for a tech and running back and forth to the store. I am 100% positive that the box I got 3 weeks ago was a new box as it was still sealed and plastic was on the device. Must have been defective yet they test all the boxes at the factory before sending them out. So obviously they only give out new boxes to new customers. No way in hell would you give a person a used box as a new customer. When I asked for them to order me a new box and mail it to me they said that’s impossible. I think not. They know my hands are tied as the apartment building I live in only allows Cox for service.... what a joke. Absolutely and utterly disgusted with this company. Let’s see how long it takes for this box to blow out as well.

Cox did not deliver on their promises on installation time, come to find out the order was never placed. Their solution was to be on stand by for the day, for a person who may not come. I have Fridays and Sundays off, time is precious to me and my family. Their response was,were doing you a favor. I went to the solution center in the Warwick Mall, I asked to speak to a manager, his name is Xavier Azero. Upon reviewing my account he said the installation was to be Saturday between 8 and 10. Here is the issue, when I talked to customer service on the phone, I was informed no order had been placed. I called Xavier out, my wife and I both work, so this would have never happened, it was a complete fabrication. The worse part is it seemed like they didnt care. I was going to leave Verizon for poor customer service. The better of two evils is to just stay with what I currently have. If I cold remove the one star to no stars I would have to go with that. I would choose dial up rather than Cox communications. You would have had a great customer but you blew it.

Very nice People and good customer service

I am trying to get ahold of someone on the phone and you cannot get hold of anybody. I want to ask one simple question and no one answers I dont offend extensions no one can answer very bad customer service

Been in here a few times to ask various questions about bills, installation and other technical questions about the service. There is usually a small wait but then the reps are available the service and assistance is excellent. Walked away happy with answers I wanted each time. Store has shared parking with the Warwick Mall but Ive always been able to park quite close to the store. Inside of store is spotless and well presented. Well worth a visit with any questions you have about Cox home services. Note that if you have questions about Cox business services the cannot help in store but when I asked I did get a phone number I called when I got home.

If I could give negative stars I would. Cox just STOLE $300 from me. I signed up for a package for twice the money I wanted in part to qualify for a $330 visa gift card which I was just told I will not be getting. Spoke to 8 people on the phone and they all told me tough luck no money.

Amazing customer service every single time. I appreciate a business that has employees that go out of their way to make sure you are getting what you pay for. Ive been here several times and always have my issues resolved efficiently.

I have called cox cable 8 different times and spoke to 10 different people just to get a paper bill in the mail. Its been over 2 months and still no bill in the mail. But I bet when it does not get paid they will send a paper in the mail for collection. I have the names of every person I spoke to and they all said it was taken care of.

Cox communications is one of the worst corporate entities in our society! They lie, they gouge, and they lie some more. After 18 years I recently switched. I get double the services for almost half the price. The Cox On demand interface looks like something from the 80s. Half the time I had no internet while they bounce bandwidth around. Just awful. I say good riddance to Cox!!! It would be nice if there was more competition and choice but Im sure theyve lobbied congress to eliminate any competition. Theyre an evil corporate entity!

You can pay your bill there without having to deal with the Cox Communication customer service people in the store at the Mall. Its great!!!

Friendly staff and a great looking store. Always a pleasure

Actual store unlike a few other listings.Signing into a kiosk is unfriendly. The rep was efficient.

Easy place to do ur bill at kaos machine

After a very frustrating day on the phone and in person at the Providence location, I decided to try the Warwick site. Unbelievable how different! Nick was OUTSTANDING! Very friendly and helpful. Was considering dropping COX, but after his help I was extremely pleased and satisfied. If you have issues with any COX product or service, I recommend going to Warwick location.

The young lady was very helpful and personable which in customer service is not always there. I like dealing with someone that smiles while they do their job because they make you feel like they really eant to help you. Good job

They will charge you a fortune for junk equipment. Thanks Cox your customer service is awful. It’s almost impossible trying to resolve it/pay my balance. It’s like they want the money and not the box it’s a compete scam

Very clean and nice staff. Got done with upgrading my service.

Much improved since my last visit, Cox has went out of their way many times to ensure that we have had a great customer service experience. Good job guys, thanks.

Efficient , polite and helpful ! Clearly putting their best foot forward !!

Checking out some prices for when we have our own house

Great people and service at the Warwick store - best retail experience Ive had in a long time!

Rude service. Reps were annoyed that i broke up their convo and mocked me for following the directions on their website

Great service! They took the time to explain everything to me. Highly recommend them!

Very satisfied. No wait time and the Cox associate was very pleasant. No complaints

The sales representative Tom Sargent is always very pleasant and helpful.

I got great service and they worked hard to solve my problems

Good place but almost all of the things here can be either done online or over phone.

Very pleasant employees, but the 2 counters for customers are too close to each other. Theres no privacy and its hard to hear conversions with your sales rep, because the people right next to you drown out the conversation.

Absolutely horrid service. Even worse in store than on the phone, and I didnt think that would be possible.

If you are trying to lower your bill you will notice Cox has and always will have the worst customer service. They stand there and grin while they tell you that a new customer gets a better price than you. And thats because a year from now they will be screwing them also.

The gentleman I had today was a great help.Sadly they have no discounts for Veterans or the Disabled nor College Students.

Better than dealing with Cox on the phone. These people actually listen

Did my service dropping there. Took less than 2mins. Very efficient! 👍🏼

I learned today from the store manager in Warwick RI, that they are quite aware that the Cox representatives you talk to on the phone can lie to you and she seemed OK with it. I called then about a week ago to discuss my bill and I was told that I could get a discount based on the fact that I am a Senior plus that I am a War Veteran. Great, I thought, they really do respect their customers. But I had go to the store to show proof. No problem.After driving the 30 miles to my closest store in Warwick, ri with my military proof in hand, I was told there was no discount for military and they dropped the senior discount a long time ago.When I told them of my phone conversation with the Cox rep, she said Yeah they say things sometimes that dont really apply. I couldnt believe it. I said, so they can just plain lie to me and no none cares? She just smiled..... Of course then she asked if I wanted to upgrade my plan for a nominal fee.

All they keep trying to do is upsell me stuff I dont want

The customer service is outstanding at this location. The store is clean to the max and they have it goin on! Id recommend this location in a heartbeat!

Every time I go its wait wait wait. So I try to schedule an appointment so I dont have to wait but no body ever picks up the phone when I call. I wish nothing more to switch providers but until I can move to a place where I can get different service Im stuck with cox so I guess Ill just have to deal with the bad customer service and people who hate their jobs.

Thomas was very helpful and knowledgeable. He is a great asset to your team..I left extremely satisfied...

Worked out great very happy with new plan and the help thanks alot

Awesome services in a professional and timely fashion. I recommend this location to anyone.

Its a shame that store reps are so limited in what they can modify or agree to with a customer. Its sad that I must recommend calling customer service and wait for a rep, at least the call center people can get things resolved

Excellent service at this Cox store the salesman Carlos was very polite

Professional ppl working there. Used the machine for the first time and thank you to the employee that help

A bit high but when you need their services the staff is well informed !!!

Great service questions answered and provided with best services for my needs and value.

If I had it my way I would have to rate this store and customer service it would deff have to be 0 stars!!! 😈👹💩...simply went to switch out my re called box (again),waited over an hour???!!!! Just 4 it to be my turn.....THERES NO MORE BOXES, SORRY WE RAN OUT??....ENUFF SAID!

Dont blink because they will empty your pockets before you know it.

Fast and easy to get things done.

Theyre located inside the Warwick Mall. Very nice staff. Very helpful.

Returned equipment, associate would not discuss overcharging on our bill, advised us to call the billing department.

Used the self-serve kiosk so no interaction.

Whenever you want to downgrade something they are so rude additionally new customers get better prices than loyal customers time to move on

Fast service. Respectful salesman/woman. Great servive overall. Between Fios and cox, they have equally great service except cox doesnt break the bank. I recommend it.

I hate Cox. I just had to return equipment. Long line. Employees very curt. Had to take a number and felt like I was at a deli.

Very helpful and friendly staff. If only their prices could be more like that

Saturday afternoon - 1 employee working. Have you ever wanted to wit in line just to drop off equipment. Well, I waited over 45 minutes just to drop off a cable box that took all of 2 minutes. I also left the thing on the floor with a note on it. Why would you only have 1 employee working?

Very Nice and helpful staff

Wicked slow response time while associates were free and not doing anything. You should probably only go of you got a lot of time to kill. And even then you probably wont get helpful service at the end of it.

They were very helpful with all of my needs

I find that customer service is not so great. A lot of the people that help you are not very people friendly. But they do try to fix the issue. So If you can deal with not so nice people thats the place to go

Location great and people, could do more with products

Very helpful but still having an issue with WiFi

Went here with my 70 year old mom to try and solve some problems with her service. The guy told her that she has to loose her current phone number (that she has had for 30 years with them) and start from scratch. I switched companies for her. No issues and she got to keep her number.

Excellent

Yes very very good. Thank You..

Just did equipment swap. Was in and out quickly.

After reading all the bad reviews about the long wait, I intentionally went to the store during lunch time on a Saturday to avoid crowds. I was seen immediately when I walked in and was out in five minutes. I went for a box replacement.

Friendly just not overly attentive to actual needs

Awesome!

EXPENSIVE, dont want to help customers 🙁🙁🙁

Great place located in mall

Sometimes the Reps act like Used car salesmen and try and sell me things that I dont want. When I go there its to pay a bill or I have a problem with equipment.

Good customer service.

Once i found it went smoth and quick

I dont like cox bad service

Cox communication is horrible they double-charged overcharge their customer I had all kind of fees that the customers not expecting I would definitely not recommend this place go Verizon

Great friendly customer service

People here are great-cable is too expensiveWill be shopping soon.