Let me start off by saying that I get that a $20 wash job is not the same as a hand wash. I set my expectations accordingly. But when I pay $20, and come out to a car that still has both copious amounts of dirt AND bird poop (!) on the hood, I get a little upset. Not to mention that I waited an extra 20 minutes while they washed, dried and called the people who arrived after me. And when I finally did politely remind them (sincerely, I was polite), they STILL had not done the tires or trim, even though the sign said that it was included with my package. After waiting for close to an hour, I thanked them, took my car and left—finishing the trim and whatnot myself when I got home.This has been my second poor experience with Town & Country in a month. I believe that everyone has a bad day and should get at least two opportunities to prove themselves. I gave them their two, and they blew it both times. Needless to say, I will not be back.